Novotel Brisbane Airport Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,448 reviews
Novotel Brisbane Airport
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+ 25 Services
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Room 1

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Hotel extras

  • Day stay rates available - please contact hotel directly

  • 20-minute drive to Brisbane city

  • 5 minutes' walk to DFO shopping centre

  • 14-minute drive to the Brisbane Entertainment Centre

  • Domestic and international terminal shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BRISBANEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Brisbane Airport

6-8 The Circuit
Brisbane Airport
Queensland
4008
brisbane
australia

Tel: +61731753100

Fax: (+61)7/31753199

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRISBANE At 2.6km / 1.62 miles - Shuttle paying

  • By boat

    PORTSIDE WHARF At 8.4km / 5.22 miles

GPS :-27.414713, 153.082886

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Premier Room 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Suite 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

CATALINA RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Boasting contemporary interiors and a relaxed atmosphere, Catalina serves a delicious buffet breakfast, with a modern Australian a la carte menu offered at lunch and dinner. Coffee and cake is available throughout the day.

Lunch

05:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CATALINA BAR

Photo non contractuelle / Strictly non binding

Located on the ground floor with a separate lounge area, Catalina Bar is modern, stylish and suave. Enjoy beer on tap, sip a cocktail, or choose from a wide range of local and international beers, wines and champagnes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel Brisbane Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,728 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,448 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent accommodation and staff very friendly

TripAdvisor rating 4.0/5

Brett B Couples - 05/12/2019 TripAdvisor review

Hi - On checking in we arrived very early due to travelling from Gold Coast. We didn't expect to get in until normal check in time but the lady on the desk found us a room and waived the early entry fee. This enabled us to get dressed in our room prior to heading out for our function. All the staff were very friendly and helpful. Special mention to the bar staff in the Catalina bar. They went above and beyond to make our stay more memorable. Would recommend this place to anyone.

Dear Brett B, Thank-you so much for providing the lovely feedback on your recent stay at the Novotel Brisbane Airport. I am pleased you were able to check in early to your guest room and fantastic to hear the staff were friendly and helpful throughout your stay. We hope to welcome you back to the hotel in the future. Best regards, Jared Saxon General Manager

Bad services

TripAdvisor rating 4.0/5

MixyFamily Family - 04/12/2019 TripAdvisor review

We checked in around 8pm. Being tired from our flight, we found no bottle water in the room and decided to buy some from the nearby supermarket. On the way out, we told the receptionist the wifi in our room is not working. After shopping, we went back to the room, wifi still not working. However, we are able to connect in the hotel lobby. We alerted the housekeeping again who transfer our call to 3rd party internet provide who promise to check and revert. When nobody call back at 10pm, we went to the receptionist and the manager told us all they can do for us its change the room. imagine the hassle we went thru at 11pm to change a room. The next day, we tried to take the skybus to the airport and the duty manager told us it will come at 930am. However, the coach actually left at 900am and next bus will be 30 min later. when confronted, she explained the bus is not run by them and if they change the timing, she wouldnt know but didnt apologise for the hassle she has caused us. Buffet breakfast is average, nothing fanciful or looking forward to.

Dear MixyFamily, We appreciate you taking the time to provide feedback on your recent stay at the hotel. Please accept my sincere apologies for the issues encountered during your stay with internet access. Please be assured that I am following up these comments with the team members to ensure the issues are rectified. Best regards, Jared Saxon General Manager

Good value , well positioned hotel

Customer review rating 4.4/5

Terry Solo - 03/12/2019 Confirmed reviews ALL

Very nice rooms and facilities , staff were always looking after me well.

Dear Terry H., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport and our team. It is always a pleasure to receive positive feedback and we greatly appreciate you taking the time to complete our survey. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Satisfied but

Customer review rating 4.4/5

Murray B. Solo - 03/12/2019 Confirmed reviews ALL

Novotel is an acceptable but expensive transit hotel Rooms are ok but the restaurant menu is basic & service pretty average The Filipino maître de seemed to have an attitude problem

Dear Murray, Thank you for taking the time to tell us about your experience at the Novotel Brisbane Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have passed your feedback along to the appropriate departments; please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office

Excellent

Customer review rating 4.4/5

Sandra B. Business - 03/12/2019 Confirmed reviews ALL

Could not fault the customer service. The venue was impeccable and all of the staff from maintenance staff to front of house were pleasant, friendly, helpful and courteous.

Dear Ms B., Thank you very much for your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and we are very appreciative of the time you have taken to complete the feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

It is awesome.

Customer review rating 4.4/5

Minnie A. L. Business - 03/12/2019 Confirmed reviews ALL

Everything is perfect, only one thing as one of the locals I would need is, the explanation of using the keycard on the lifter and the phone, especially for the locals.

Dear Minniearosi L., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. With regards to the key card explanation, you are absolutely correct, as it isn't always clear to guests how to use it, and where. I will certainly follow up with my team to ensure we make improvements in this are. Thank you again for sharing your experience, and giving us the opportunity to improve ourselves. I hope we have the opportunity to welcome back to the Novotel in the not to distant future. Sincerely, Shannon Fitzsimons Front Office Manager

Classy, comfortable and friendly.

Customer review rating 4.4/5

Noel Friends - 03/12/2019 Confirmed reviews ALL

Although it was a very brief overnight stay the room was very spacious and well furnished and decorated. The complimentary fruit was appreciated and also the wine, but were too late to drink it. The staff were friendly on check in and out and helpful with airport transfer.

Dear Mr M., We very much appreciate the time you have taken to review your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and I look forward to sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Overnight Accommodation

Customer review rating 4.4/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Very pleasant.

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. Thank you for taking the time to complete our review and providing us with valuable feedback. I am sorry to hear that your arrival and departure experiences were not as efficient as they should have been. If you have the time, I would be delighted if you could provide me with further information regarding this so that we can develop and improve as a team. Thank you again for sharing your experience, and we hope to be able to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Convenience and comfort

Customer review rating 4.4/5

Chris Business - 02/12/2019 Confirmed reviews ALL

It's always an easy stay at the Novotel Brisbane Airport. Convenient, clean and quiet

Dear Mr I., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback, and it is a pleasure to hear that you have enjoyed another stay with us. Thank you for taking the time to complete our satisfaction survey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Very good

Customer review rating 4.4/5

Barry C. Friends - 02/12/2019 Confirmed reviews ALL

Very good as it has been during my many stays

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback, and it means even more from a regular guest who trusts in our consistency. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward towelcoming you back with us again in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

average

Customer review rating 4.4/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Average. The overall feel is OK but iy looks a bit old. The breakfast was disappointing.

Dear Bertrand M., Thank you for taking the time to tell us about your experience at the Novotel Brisbane Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that this will be addressed, especially in regards to your breakfast concerns. We appreciate your sharing your comments with us, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Ms

Customer review rating 4.4/5

Anna D. Solo - 01/12/2019 Confirmed reviews ALL

Everyone was extremely helpful and friendly. Thank you all.

Dear Ms D., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. As per my previous email, your refund should be present in you bank account by Friday or early the following. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back in the near future Sincerely, Shannon Fitzsimons Front Office Manger

Clean, Tidy & with Very Friendly Service

Customer review rating 4.4/5

Michael L. Business - 01/12/2019 Confirmed reviews ALL

Albeit only an overnight stay for business purposes, the room and hotel facilities were clean, tidy and in good repair. The services was a bit of a standout as all the staff went out of their way to be helpful courtious and attentive. Would recommend the Novotel Brisbane Airport and will definitly stay again.

Dear Mr L., It is an absolute pleasure to read your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback, especially when it also relates to our passionate team. I look forward to sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Good stay support friendly staff

Customer review rating 4.4/5

Anjali Business - 01/12/2019 Confirmed reviews ALL

Good

Dear Anjali N., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front office manager

Very accommodating

Customer review rating 4.4/5

Carol C. Couples - 30/11/2019 Confirmed reviews ALL

Great service, good accommodation, good meals Everything we needed

Dear Carol, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. We strive to continuously improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Made to feel welcome!

Customer review rating 4.4/5

H. F. Families - 29/11/2019 Confirmed reviews ALL

Loved how friendly yet professional all the staff we encountered were. Everyone addressed me by my name everytime which makes a huge difference. Staff suggested ways of saving money and deals happening at the DFO great local knowledge. We'll definitely be back!

Dear Rachel, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very happy to hear that you enjoyed your stay with us and the service offered by our staff exceeded your expectations. We strive to continuously improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Family of 4 and we'll above our expectation

Customer review rating 4.4/5

Lina Families - 28/11/2019 Confirmed reviews ALL

We really enjoyed our 2 nights here. We enjoyed the pool and it's within walking distance to DFO. Our rooms were extra clean thanks to our house keeping. From the reception to the concierge to whoever answers the phone, the pool staff.. we loved it and defiantly will be back.

Dear Lina, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. We are very glad to hear you enjoyed not only the service but the facilities available here at the property. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Somewhat disappointing for the price

Customer review rating 4.4/5

Don S. Couples - 28/11/2019 Confirmed reviews ALL

There was a long wait in the dining room even though we were second in people all around us were served before us. The filet mignon was very good. Front desk and bell staff very friendly and helpful. Room 205 washroom had no space to put toiletries. You had to be partially in the closet to use the full length mirror

Dear Don, Thank you for taking the time to tell us about your experience at Novotel Brisbane Airport. We are sorry about the slow service you mentioned in the restaurant and will follow up with our Food and Beverage Manager. It is great to see that our front desk team is giving great customer service. We hope to welcome you back very soon. Sincerely, Front Office Team

Good Stopover Between Travel

Customer review rating 4.4/5

Chris Business - 28/11/2019 Confirmed reviews ALL

Room was fine (air conditioning a little noisy) and restaurant was fine and waiters were friendly.

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. I have passed your feedback onto the relevant department in regards to the air conditioning. Our sincerest apologies that it was too noisy during your stay. We strive to continuously improve the quality of our services and we hope to exceed your expectations during your next visit. Sincerely, Front Office

Great hotel, great staff and great service.

Customer review rating 4.4/5

Ian P. G. Business - 27/11/2019 Confirmed reviews ALL

The Novotel Brisbane Airport is my choice of hotel when travelling thru Brisbane. I have always been satisfied with the consistent good service I receive, and enjoy my stays at the property.

Dear Mr G., We very much appreciate your great comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager
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