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Novotel Brisbane Airport Hotel 4.5 stars

TripAdvisor rating 4.0/5 2,459 reviews
Novotel Brisbane Airport
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+ 25 Services
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Room 1

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Hotel extras

  • Day stay rates available - please contact hotel directly

  • 20-minute drive to Brisbane city

  • 5 minutes' walk to DFO shopping centre

  • 14-minute drive to the Brisbane Entertainment Centre

  • Domestic and international terminal shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BRISBANEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Brisbane Airport

6-8 The Circuit
Brisbane Airport
Queensland
4008
brisbane
australia

Tel: +61731753100

Fax: (+61)7/31753199

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRISBANE At 2.6km / 1.62 miles - Shuttle paying

  • By boat

    PORTSIDE WHARF At 8.4km / 5.22 miles

GPS :-27.414713, 153.082886

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Premier Room 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Suite 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

CATALINA RESTAURANT

Type of cuisine: Regional

Boasting contemporary interiors and a relaxed atmosphere, Catalina serves a delicious buffet breakfast, with a modern Australian a la carte menu offered at lunch and dinner. Coffee and cake is available throughout the day.

Lunch

05:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CATALINA BAR

Photo non contractuelle / Strictly non binding

Located on the ground floor with a separate lounge area, Catalina Bar is modern, stylish and suave. Enjoy beer on tap, sip a cocktail, or choose from a wide range of local and international beers, wines and champagnes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel Brisbane Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,888 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,459 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very comforting and enjoyable .... Staff were first class ....

Customer review rating 4.4/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

Very good ...

Dear Mr T., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is a pleasure to read that you enjoyed your stay and the service provided by our team. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

Such a friendly welcome by Ram at Reception!

Customer review rating 4.4/5

Anonymous Families - 13/01/2020 Confirmed reviews ALL

Comfortable.

Dear Sarah, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and I will be sure to share your comments with Ram. We strive to continuously improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Very comfortable

Customer review rating 4.4/5

Carol G. Families - 13/01/2020 Confirmed reviews ALL

Room comfortable. Restaurant great. Staff very friendly and helpful

Dear Carol, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team and the restaurant. We strive to continuously improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Execellent

Customer review rating 4.4/5

Katie Couples - 13/01/2020 Confirmed reviews ALL

lovely room and great service

Dear Ms W., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Nice facility but the invoicing process for Accor Members needs review

Customer review rating 4.4/5

David L. Business - 13/01/2020 Confirmed reviews ALL

Accor Benefits (discounted meals and accommodation) are not transparent/obvious on Invoces and I often need to check that I have received them, despite showing my Member Card on arrival. Showing Member Card on arrival should automatically trigger any discounts, which should be easily visible on the invoice. e.g. meal $X on one line; Accor 15% meal discount on next line. I also used my complimentary drink ticket only to see acharge for my "free drink" on the Invoice. Accor Accounting processes need review.

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. Please rest assured that I have discussed your concerns following your departure with our F&B Manager to see if there is a way, internally, we can address this. Please note that in-room dining is usually not included in the Accor Plus discount, but due to the difficulties we encountered on departure we were happy to offer it. Thank you again for sharing your experience, and we hope to be able to rectify this concern prior to your next stay. If there is anything further I can assist you with, please do not hesitate to contact me. Sincerely, Shannon Fitzsimons Front Office Manager

Comfortable

Customer review rating 4.4/5

Nunzio Business - 12/01/2020 Confirmed reviews ALL

Convenient location, comfortable, clean.

Dear Nunzio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Kennett Duty Manager

Hotel close to all amenities. Close to airport.

Customer review rating 4.4/5

Allan C. Couples - 12/01/2020 Confirmed reviews ALL

Usual friendly welcome. Pleasant helpful staff. Meals were very enjoyable and breakfast was lovely. Rooms very nice.

Dear Pamela, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Kennett Duty Manager

Very good Hotel ,close to the airport.

Customer review rating 4.4/5

Derek M. (. Families - 12/01/2020 Confirmed reviews ALL

Had a great experience staying here. We stayed here 2 yrs ago also, this is why we stayed here again excellent hotel.

Dear Derek, Thank you for taking the time to provide feedback on your recent stay at Novotel Brisbane Airport. It is great to read that you returned having stayed two years ago and had the same great experience. We hope to welcome you back again next time you pass through Brisbane. Sincerely, Daniel Kennett Duty Manager

overall experience was excellent and pleasant frendily staff

Customer review rating 4.4/5

Eric (. Families - 12/01/2020 Confirmed reviews ALL

I had only stayed there once before and lady behind the desk remembered me, that in itself is a credit to herself and your staff, which gives you that personal service.

Dear Eric, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Daniel Kennett Duty Manager

Looking for the perfect stop-over?

Customer review rating 4.4/5

Anonymous Couples - 12/01/2020 Confirmed reviews ALL

Great position. Staff helpful and courteous. Room comfortable.

Dear Carolyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Kennett Duty Manager

Very comfortable

Customer review rating 4.4/5

Laura Couples - 11/01/2020 Confirmed reviews ALL

The hotel was very clean & the staff was very friendly & helpful.

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Kennett Duty Manager

Nice clean hotel. Fun roof lap pool and gym deck area.

Customer review rating 4.4/5

Dave B. Couples - 11/01/2020 Confirmed reviews ALL

It was our first night in Australia after having just moved in. Everyone was super friendly and helpful, from offering to bring our bags up so we could go straight to the restaurant for dinner, to helping with different ways to get to the airport the next morning for a rental car. We loved the gym/pool area, I was able to swim laps in the sun, after a lift in the gym, and my wife had a nice long gym session followed by a dip in the pool too. What a fun hotel to start our vacation. Loved the convenience to the airport and the walk-able grocery store next door.

Dear David, Thank you for choosing to stay with us recently and for taking the time to complete our guest feedback questionnaire. Our service is our benchmark and it is only through feedback such as yours that we are able to monitor our service levels and hotel facilities to ensure we are maintaining our high levels of service and meeting our guest expectations. The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive positive feedback from guests who have enjoyed their stay here at the Novotel Brisbane Airport. We look forward to welcoming you back to the hotel in the near future. Sincerely, Daniel Kennett Duty Manager

Great

Customer review rating 4.4/5

Philip K. Families - 11/01/2020 Confirmed reviews ALL

From walking in the door to leaving on the shuttle we were made to feel welcome. All the staff had big smiles and greeted us like old friends. They were more than happy to assist us and answer any questions we had. We will definitely stay there next time we come to Brisbane.

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport and we greatly appreciate your kind words. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we to have the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

Very comfortable and accommodating at short notice.

Customer review rating 4.4/5

Anonymous Families - 10/01/2020 Confirmed reviews ALL

As above

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Why not one invoice & credit card charge for a whole stay?

Customer review rating 4.4/5

Peter F. Business - 10/01/2020 Confirmed reviews ALL

This is the only hotel in the world I have stayed at which required a full payment prior to the stay, with incidentals and restaurant charges then charged separately afterwards. I have mentioned this on my other stays,. but apparently "this is policy". No problem, my policy will be to stay elsewhere.

Dear Mr F., Thank you very much for taking the time to complete our online survey. I am sorry to hear that your time with us fell short of your expectations. Our policy with regards to payment is simply to avoid the difficulties with pre-authorizing for full room amounts. This leads to a large hold on credit/debit cards which is sometimes not released by the banks for several weeks. If you prefer us to hold the payment on your card instead of charging the room amount at arrival, we are more than happy to comply with this request. I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services and I will certainly pass on your feedback to our Food and Beverage Manager. Thank you again for sharing your experience, and we hope that you will give us the opportunity to welcome you back in the future. If there is anything further I can assist you with, please do not hesitate to contact me. Sincerely, Shannon Fitzsimons Front Office Manager

Delayed flight

Customer review rating 4.4/5

Delayed P. Families - 10/01/2020 Confirmed reviews ALL

Had to stay because of delayed flight with Virgin but would use again if have to stay overnight in Brisbane

Dear Ms E., I am delighted to hear that you have enjoyed your time with us at Novotel Brisbane Airport, especially considering the circumstances. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to having the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

Great

Customer review rating 4.4/5

Anonymous Families - 10/01/2020 Confirmed reviews ALL

Very friendly and comfortable stay.

Dear Ms V., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback, especially regarding our team. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future Sincerely, Shannon Fitzsimons Front Office Manager

Everything from customer service team was good.

Customer review rating 4.4/5

Anonymous Solo - 08/01/2020 Confirmed reviews ALL

I’m happy with my overnight stay at Novotel.

Dear T N., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and lovely to hear that you enjoyed the service provided by our team here. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

overnight Stay, comfortable bed.

Customer review rating 4.4/5

Harry R. Families - 08/01/2020 Confirmed reviews ALL

good

Dear Mr R., We very much appreciate that you have taken the time to complete our online review regarding your stay at the Novotel Brisbane Airport. I am glad to see that you have enjoyed your time with us. I am disappointed to learn that you didn't have the opportunity to enjoy your welcome drink. Please do not hesitate to use it for room service or a coffee in the morning for your future stays. I will personally ensure that we provide you with double welcome drinks on your next stay in order for you to be able to take advantage of this. Thank you again for sharing your experience, and we look forward to welcoming you back to Novotel Brisbane Airport. Sincerely, Shannon Fitzsimons Front Office Manager

Novotel Brisbane Airport

TripAdvisor rating 4.0/5

EwanWilson Family - 08/01/2020 TripAdvisor review

Stayed there as a single night meeting family before they took iff on a cruise, the original room wasn’t available but the staff were so helpful to put us side by side with adjoining door. Brilliant, the kids thought it was great!

Dear EwanWilson, We appreciate you taking the time to provide such a fantastic review on your recent stay at the Novotel Brisbane Airport. I am so pleased to hear your family enjoyed your guest rooms and hope you had a lovely time on your cruise. We hope to welcome you back to the hotel in the future. Kind regards, Andy Nie General Manager
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