Novotel Brisbane Airport Hotel 4.5 stars

Very short stay beautiful hotel.

Great staff especially as this was at the start of corona virus outbreak

Lovely front reception staff. Yummy breakfast. The pool was a great experience for my daughter.

The room was nice and clean. Breakfast delicious

We checked into Novotel Brisbane Airport late at night after arriving from UK via Perth. The 2 evening staff at reception were lovely, for one it was her 1st evening shift. They explained the protocol regarding guests isolating after overseas travel. They outlined the process for checking out the following morning etc, negating the requirement to call at reception. In the morning the concierge sent a copy of the breakfast menu for room service to us. We ordered over the phone and was delivered and left at door promptly. The only disappointment was the breakfast itself. I realise it’s difficult with the Coronavirus situation and having the restaurant shut down. The meals were packaged in cardboard boxes with bamboo knives. The meals inside were placed on top of a paper napkin which was just soggy. The eggs were hard after asking for soft poached eggs. The other meal was English breakfast, it was served the same. The bacon in both meals was very very overcooked and naturally impossible to cut! We left most of them uneaten. This is something that needs addressing badly as I wouldn’t recommend anyone ordering food to room service at this time. Other than this, the Novotel was lovely. Thanks for allowing me to comment

Very short. Everyone was very helpful and kind. Help was available immediately. Short cab to airport. Virus was rampit so not many people about. They accommodated us great with restrictions on foot etc.

My welcome from your Concierge from Nepal was OUTSTANDING!

Relatively tasteful room. Poor restaurant with sterile aesthetic and mediocre food

We arrived late evening after a day of flying,pretty exhausted,check in was fast and informative,lovely staff,had a restful and comfortable 2 nights before we moved on with our holiday.

I arrived off a flight, had picked up my car & could not face a 5-hour drive so booked myself in where I knew I could get a comfortable bed, food downstairs until 9 pm, peace & quiet to sleep well which is what I did.

You took excellent care of us during a very difficult demanding time with COVID 19. Our flight to New Zealand and the planned cruise were cancelled and because of borders closing, we could not immediately book a flight home. Novotel was our home for the ensuing week. Our room was thoroughly cleaned and disinfected daily. The room was quiet and restful with staff checking that we had all we needed. Public spaces were extremely clean and well cared for. The restaurant was wonderful. Staff was, to a person thoughtful, knowledgeable, caring and helpful. The concierge helped us immensely and Andy, the manager went out of his way to help.

Great customer service at reception - check in and out

The Novotel Brisbane airport staff were exceptional from reservations to reception, restaurant all most courteous and helpful which made my stay very comfortable. The room was excellent the best night sleep was had. The management sorted out all issues i may of had if they had to my satisfaction

Really enjoyed the ease of arrival, late check-in and service. Good size room and restaurant very good. And staying on the same floor as the pool was ideal in the heat. Enjoyed my short time here, close to the airport, will definitely be my preferred choice of stay while in Brisbane

Staff very friendly & helpful, rooms always very clean, upgraded which is always pleasing. Bar staff & service was excellent, reception staff fast & efficient. Check in & check out always fast & easy with no hassles at all.