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Novotel Brisbane Airport Hotel 4.5 stars

Customer review rating 4.4/5 5,189 reviews
Novotel Brisbane Airport
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+ 25 Services
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Hotel extras

  • Day stay rates available - please contact hotel directly

  • 20-minute drive to Brisbane city

  • 5 minutes' walk to DFO shopping centre

  • 14-minute drive to the Brisbane Entertainment Centre

  • Domestic and international terminal shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BRISBANEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Brisbane Airport

6-8 The Circuit
Brisbane Airport
Queensland
4008
brisbane
australia

Tel: +61731753100

Fax: (+61)7/31753199

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRISBANE At 2.6km / 1.62 miles - Shuttle paying

  • By boat

    PORTSIDE WHARF At 8.4km / 5.22 miles

GPS :-27.414713, 153.082886

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Premier Room 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

CATALINA RESTAURANT

Type of cuisine: Regional

Boasting contemporary interiors and a relaxed atmosphere, Catalina serves a delicious buffet breakfast, with a modern Australian a la carte menu offered at lunch and dinner. Coffee and cake is available throughout the day.

Menu (PDF) Cocktail menu (PDF)

Lunch

05:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CATALINA BAR

Non contractual photo

Located on the ground floor with a separate lounge area, Catalina Bar is modern, stylish and suave. Enjoy beer on tap, sip a cocktail, or choose from a wide range of local and international beers, wines and champagnes.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 120 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel Brisbane Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,189 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,475 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

As good as it can with COVID 19

Customer review rating 4.4/5

Michel C. Solo - 02/04/2020 Confirmed reviews ALL

I am sure that in normal time your hotel is better.but in the circonstance I was satisfied

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back under better circumstances. Sincerely, Shannon Fitzsimons Front Office Manager

Unplanned visit!

Customer review rating 4.4/5

Canadian V. Couples - 31/03/2020 Confirmed reviews ALL

Original plans did not call for being in Brisbane but CoVid19 travel advisory necessitated it. Chose this hotel close to airport based on amenities, but they were all closed by the date of our arrival. Basically, 2 days in a room, with trips to restaurant for pick up. Staff were ALL awesome and accommodating from front desk to housekeeping to restaurant. All positive and friendly while doing their job under exceptional and extenuating circumstances.

Good stay

Customer review rating 4.4/5

L T. Families - 30/03/2020 Confirmed reviews ALL

Unfortunately both my sister and I learnt that our flights to England and South Africa were cancelled the night before we left which made for a disturbed night for both of us.

A couple of Brits trying to get home!

Customer review rating 4.4/5

Robin S. Couples - 29/03/2020 Confirmed reviews ALL

When we rebooked out return tickets through Trailfinders we planned to stay on the Thursday evening before we were due to fly. The next change was that it looked unlikely we could return via our chosen route to the UK so we cancelled the booking. As a result of yet more information, received via an online publication, it looked as though we could, but without any official guarantees. So, on that basis, we rebooked the Hotel. This was our first visit to a Novotel Hotel. We were very impressed. The staff on Reception were very empathetic and helpful. We were delighted with the room and with the Hotel in general. We enjoyed the welcome drink, and the member of staff that dealt with it. We found the Reception staff in the morning very helpful as well and we left on the basis we were going to the Airport but we might be back.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. Thank you for taking the time to complete our online review of your recent stay. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff during these challenging times. Thank you again for sharing your experience, and I hope we will have the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

Worked perfectly for us

Customer review rating 4.4/5

Craig A. B. Couples - 29/03/2020 Confirmed reviews ALL

Due to the coronavirus issue we had flight changes to get home and needed to stay an additional night before an early flight home. Novatel Brisbane Airport was so handy and convenient for our stay. They arranged our taxi to the airport the next morning and eveything ran smoothly.

Dear Mr. S., Thank you for taking the time to complete our online review. It is such a pleasure to see that you enjoyed your time with us, considering the circumstances. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Good location

Customer review rating 4.4/5

Sue A. Couples - 29/03/2020 Confirmed reviews ALL

Very short stay beautiful hotel.

Dear Ms. A., Thank you for taking the time to complete our online review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

Excellent stay

Customer review rating 4.4/5

Jonathan S. Business - 28/03/2020 Confirmed reviews ALL

Great staff especially as this was at the start of corona virus outbreak

Dear Mr. L S., Thank you very much for taking the time to complete our online review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

Great location to dfo snd airport. Very clean premises.

Customer review rating 4.4/5

Cassandra C. Families - 27/03/2020 Confirmed reviews ALL

Lovely front reception staff. Yummy breakfast. The pool was a great experience for my daughter.

Dear Ms. C., It is such a pleasure to see that you enjoyed your time with us. I will share your comments with our team and with Tersia our receptionist. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

Good place close to the airport

Customer review rating 4.4/5

Anonymous Solo - 27/03/2020 Confirmed reviews ALL

The room was nice and clean. Breakfast delicious

Dear Chanel, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Kennett Duty Manager

Nice hotel

Customer review rating 4.4/5

Jeremy Couples - 25/03/2020 Confirmed reviews ALL

We checked into Novotel Brisbane Airport late at night after arriving from UK via Perth. The 2 evening staff at reception were lovely, for one it was her 1st evening shift. They explained the protocol regarding guests isolating after overseas travel. They outlined the process for checking out the following morning etc, negating the requirement to call at reception. In the morning the concierge sent a copy of the breakfast menu for room service to us. We ordered over the phone and was delivered and left at door promptly. The only disappointment was the breakfast itself. I realise it’s difficult with the Coronavirus situation and having the restaurant shut down. The meals were packaged in cardboard boxes with bamboo knives. The meals inside were placed on top of a paper napkin which was just soggy. The eggs were hard after asking for soft poached eggs. The other meal was English breakfast, it was served the same. The bacon in both meals was very very overcooked and naturally impossible to cut! We left most of them uneaten. This is something that needs addressing badly as I wouldn’t recommend anyone ordering food to room service at this time. Other than this, the Novotel was lovely. Thanks for allowing me to comment

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Brisbane Airport and your kind words. It is always a pleasure to receive positive feedback. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.I want to thank you for your feedback, as it is times of change that we need it the most to understand where we can improve further. I hope you had a pleasant onward journey, and we look forward to having the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

Very pleasant

Customer review rating 4.4/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Very short. Everyone was very helpful and kind. Help was available immediately. Short cab to airport. Virus was rampit so not many people about. They accommodated us great with restrictions on foot etc.

Dear Mr. G., Thank you very much for taking the time to complete our online review. It is always a pleasure to receive positive feedback, but especially now in these trying circumstances. I look forward to sharing your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff at this time. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager
Customer review rating 4.4/5

Anonymous Solo - 24/03/2020 Confirmed reviews ALL

My welcome from your Concierge from Nepal was OUTSTANDING!

Dear Ms. R., Thank you very much for taking the time to provide us with such excellent feedbak It is always a pleasure to receive positive feedback and I look forward to sharing your comment with Ram. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

convenient

Customer review rating 4.4/5

Barry G. Couples - 23/03/2020 Confirmed reviews ALL

Relatively tasteful room. Poor restaurant with sterile aesthetic and mediocre food

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. Thank you for taking the time to provide us with valuable feedback. I am delighted to see that you enjoyed your interactions with our team. I am sorry to hear that you did not enjoy your dining experience with us. I will pass on your comments regarding the restaurant to our Restaurant Manager. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Well located,

Customer review rating 4.4/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

We arrived late evening after a day of flying,pretty exhausted,check in was fast and informative,lovely staff,had a restful and comfortable 2 nights before we moved on with our holiday.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is a pleasure to receive positive feedback and to hear that we ticked the boxes for your family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager

a good night in

Customer review rating 4.4/5

Christine S. Friends - 23/03/2020 Confirmed reviews ALL

I arrived off a flight, had picked up my car & could not face a 5-hour drive so booked myself in where I knew I could get a comfortable bed, food downstairs until 9 pm, peace & quiet to sleep well which is what I did.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

an oasis in this storm

Customer review rating 4.4/5

Helga P. Families - 22/03/2020 Confirmed reviews ALL

You took excellent care of us during a very difficult demanding time with COVID 19. Our flight to New Zealand and the planned cruise were cancelled and because of borders closing, we could not immediately book a flight home. Novotel was our home for the ensuing week. Our room was thoroughly cleaned and disinfected daily. The room was quiet and restful with staff checking that we had all we needed. Public spaces were extremely clean and well cared for. The restaurant was wonderful. Staff was, to a person thoughtful, knowledgeable, caring and helpful. The concierge helped us immensely and Andy, the manager went out of his way to help.

Dear Ms. P., It is such a pleasure to hear about your time with us, although, of course in unfortunate circumstances. I will share your comments with our team, Ram and Andy in particular. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Ideal location close to airport

Customer review rating 4.4/5

Vernon D. Business - 20/03/2020 Confirmed reviews ALL

Great customer service at reception - check in and out

Dear Vernon, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. We are extremely happy to hear that you were pleased with the service provided by the Front Office team. We strive to continuously improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office
Customer review rating 4.4/5

Robert (. B. B. Business - 20/03/2020 Confirmed reviews ALL

The Novotel Brisbane airport staff were exceptional from reservations to reception, restaurant all most courteous and helpful which made my stay very comfortable. The room was excellent the best night sleep was had. The management sorted out all issues i may of had if they had to my satisfaction

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially those you mentioned by name. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Well located

Customer review rating 4.4/5

Herb A. R. F. Couples - 19/03/2020 Confirmed reviews ALL

Excellent service, great, spacious rooms.

Dear Mr and Mrs F., Thank you for taking the time to complete our online review and provide valuable feedback. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Great stay

Customer review rating 4.4/5

James Business - 18/03/2020 Confirmed reviews ALL

Great facilities (gym, poo, sauna), minor hiccup with dinner but was sorted by the restaurant.

Dear Mr. T., Thank you very much for providing us with valuable feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Sincerely, Shannon Fitzsimons Front Office Manager
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