FV Brisbane by Peppers 4 stars

Customer review rating (ALL Rating) 3.9/5 1,057 reviews

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Description

Hotel extras

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite parking and a 24 hour reception desk

Our accommodation(s)

Book this hotel
Room 1

Suite

The Fortitude Suite

  • 3 pers. max
  • Bedding 1 x King size bed(s)

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

GPS:-27.456174, 153.031901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,057 reviews

Customer review rating 4.0/5

Hyodon N. Business - Confirmed reviews ALL

Dear Hyodon, Thank you so much for taking the time to share such detailed and thoughtful feedback following your four-night stay. We’re delighted to hear that you had a wonderful experience overall and would recommend our property. It’s wonderful to know that the communication and check-in process were smooth, and that Madeline (Maddy) made you feel warmly welcomed on arrival. We’ll be sure to share your kind comments with her. We’re also pleased that our luggage holding service was helpful, and that you enjoyed the spacious room, floor-to-ceiling windows, balcony, morning sunshine and comfortable bed. We appreciate you also highlighting the areas where we can improve. We understand the frustration caused by the lift availability and longer wait times during busy periods and unexpected lift outages. As for working remotely, your feedback regarding the lack of accessible power outlets near the dining table is very useful, and we appreciate you pointing this out. While we do offer onsite Valet parking which is very limited during busy periods, the secondary local nearby option can be less than ideal while travelling. We’re also sorry for the confusion and delay surrounding the short-term room booking. We understand how disappointing it would have been to initially receive confirmation that your preferred room was available, only to find it had been booked by the time the booking was finalised. We appreciate your understanding that there were contributing factors on both sides, but agree that clearer guidance from the outset would have made the process much easier. Finally, thank you for mentioning the hair on the living room floor and the dust on the dryer. While we’re pleased that the kitchenware, bed and bathroom were clean and well presented, these housekeeping oversights are certainly not the standard we aim for. Your comments will be shared with our housekeeping team for attention. Overall, we’re very pleased that you enjoyed your stay and would consider returning. Thank you again for your balanced and constructive feedback, and we look forward to welcoming you back for another enjoyable stay in the future. Warm Regards, Blake

Customer review rating 2.0/5

Karen G. Business - Confirmed reviews ALL

Dear Karen, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the accommodation great and that our team provided a warm welcome on arrival. We sincerely apologise for the inconvenience caused by the lack of internet during your two-night stay, particularly as you were travelling for business. We also acknowledge your frustration with the communication regarding the 1pm late checkout, as well as the difficulty you experienced trying to contact the hotel and the delay in receiving your tax invoice. We understand how important clear communication and reliable connectivity are, especially during a business stay. We have taken your comments regarding the handover between teams on board, as this is an important area where we can improve our internal communication and ensure arrangements made with guests are properly recorded and communicated between shifts. We’re pleased to confirm that your tax invoice has now been sent today, and we apologise again for the delay. Thank you once again for your constructive feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a smoother experience on a future stay. Kind regards, Blake

Customer review rating 3.5/5

Adam F. Business - Confirmed reviews ALL

Dear Adam, Thank you for your lovely review. We’re pleased to hear you enjoyed your apartment and found our location convenient. We appreciate your feedback regarding navigating the property to find your room. With our large complex spanning three towers, we understand that finding your way around can sometimes be a little challenging, particularly on your first visit. Our team does their best to provide clear directions and assistance at check-in but it can take some time get use to navigating around. Thank you again for sharing your experience. We hope to welcome you back for another enjoyable stay. Kind Regards, Blake

Customer review rating 4.0/5

Steve S. Couples - Confirmed reviews ALL

Dear Steve, Thank you for sharing your feedback. We’re delighted to hear you enjoyed the great location and were impressed by the size of your room. We’re sorry that the lift issue impacted your stay. Unfortunately, the lift experienced an unexpected malfunction, and for the safety of our guests, our team immediately took it out of service so repairs could be arranged first thing Monday. We completely understand that having to use the stairs was inconvenient and frustrating, particularly when travelling. We appreciate your understanding and are pleased that you otherwise enjoyed the spacious room and convenient location. We hope to have the opportunity to welcome you back for a smoother stay next time. Kind regards, Blake

Customer review rating 5.0/5

Katelyn B. Friends - Confirmed reviews ALL

Dear Katelyn, Thank you for your outstanding review and for sharing such wonderful feedback about your stay in the Fortitude Suite. We’re delighted to hear you enjoyed our exceptional facilities, pools, central location and, most importantly, the service from our team. We also appreciate your comments about the experience feeling a little clunky or less streamlined at times. We’re always looking for ways to make every aspect of a guest’s stay as seamless as possible, so your feedback is valuable and will be shared with our team. It’s fantastic to know that our customer service matched the quality of our facilities. We hope to have the pleasure of welcoming you back for another exceptional stay. Warm Regards, Blake

Other web-users rate our hotel

  • 411 reviews 7.9/10 Location
  • 813 reviews 6.7/10 Room
  • 584 reviews 6.8/10 Service
  • 17 reviews 6.6/10 WiFi
  • 312 reviews 4.6/10 Cleanliness
  • 137 reviews 7.5/10 Pool
  • 127 reviews 5.5/10 Value
  • 71 reviews 7.4/10 Wellness Area

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