FV Brisbane by Peppers 4 stars

Customer review rating (ALL Rating) 3.9/5 1,037 reviews

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Description

Hotel extras

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite parking and a 24 hour reception desk

Our accommodation(s)

Suite

The Fortitude Suite

  • 3 pers. max
  • Bedding 1 x King size bed(s)

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

GPS:-27.456174, 153.031901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,037 reviews

Customer review rating 3.5/5

Christopher W. Solo - Confirmed reviews ALL

Paying 55 dollars a night for parking is too expensive. Considering I got the car from the carpark because the valet was too busy

Dear Mr.W. Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. We’re sorry to hear that your parking experience did not meet expectations during your stay. We understand your concerns regarding the parking cost and appreciate your honest comments. Your feedback is valuable and will be taken into consideration as we continue to review our guest experience and services. Thank you again for your feedback, and we hope to welcome you back again in the future.

Customer review rating 1.5/5

Mitchell C. Solo - Confirmed reviews ALL

Unfortunately the facilities in this hotel are quite run down (gym equipment is worn down and broken, pool area in need of a deep clean) and in need of some attention. I sent an email 3 times to the hotel making enquiries ahead of my stay and all of them went unanswered. The room itself was comfortable but for the price would expect some basic amenities like a bottle of water.

Dear Mitchell Thank you for taking the time to provide your feedback following your recent stay with us. We’re pleased to hear you found your room comfortable and well presented. At the same time, we are sorry to learn that several aspects of your stay fell short of expectations. Please accept our sincere apologies regarding the condition of the gym and pool facilities. We appreciate you bringing the maintenance concerns to our attention, including the gym equipment and presentation of the pool area, and these comments have been shared with the relevant teams for review. We also apologise that your emails to reception were not responded to. We understand how disappointing and frustrating this would have been, and this is certainly not the standard of communication or service we aim to deliver to our guests. Thank you as well for your suggestions regarding additional amenities such as bottled water and gym towels. Guest feedback is greatly appreciated and helps us continue improving the overall experience we provide. We value your honest feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Customer review rating 4.5/5

Charmaine L. Friends - Confirmed reviews ALL

Great location, amenities and room. Staff were lovely and informative. On checkout the line was quite long as there was only one worker on. Other than that, I'll be coming back.

Dear Charmaine Thank you for your wonderful review. We’re delighted to hear you enjoyed our location, amenities and room, and that our team made a positive impression during your stay. We also appreciate your feedback regarding the longer wait at check-out due to staff assist guests elsewhere at the time. We understand how important a smooth departure experience is and will certainly take your comments on board for improvement on how distribute the staff more effectively. Thank you again for your kind words, and we’re very pleased to hear you’ll be returning. We look forward to welcoming you back again soon. Kind Regards

Customer review rating 2.0/5

Karin B. Solo - Confirmed reviews ALL

From being charged twice to having non hotel guests trying to start a fight with me in the lobby because I wouldn't let them in the lift.

Dear Karin, Thank you for taking the time to share your feedback following your stay with us. We are very sorry to hear about your disappointing experience. Please accept our sincere apologies regarding the double charge issue and the distressing incident you experienced in the lobby. Guest comfort and safety are extremely important to us, and we understand how upsetting and uncomfortable this situation would have been during your stay. If the twice charge concern has not already been resolved, please reach out to us via email with the charge details so we can follow up. Your feedback has been shared with the relevant teams for review and follow-up to ensure these matters are addressed appropriately. We appreciate your honest comments and thank you for bringing these concerns to our attention. Kind Regards, Blake

Customer review rating 5.0/5

Angela W. Business - Confirmed reviews ALL

Fantastic one night in the valley!

Dear Angela, Thank you for your fantastic review and perfect score. We’re so pleased to hear you had a great one-night stay with us in the Valley. We truly appreciate your kind feedback and hope to welcome you back again for another enjoyable stay in the near future. Kind Regards, Blake

Other web-users rate our hotel

  • 399 reviews 7.9/10 Location
  • 810 reviews 6.7/10 Room
  • 576 reviews 6.9/10 Service
  • 13 reviews 8.3/10 WiFi
  • 321 reviews 5.1/10 Amenities
  • 321 reviews 4.3/10 Cleanliness
  • 148 reviews 7/10 Pool
  • 127 reviews 5.8/10 Value

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