FV Brisbane by Peppers 4 stars

Customer review rating (ALL Rating) 3.8/5 1,043 reviews

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191 Brunswick Street, 4006 FORTITUDE VALLEY, Australia

Description

Hotel extras

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite parking and a 24 hour reception desk

Our accommodation(s)

Suite

The Fortitude Suite

  • 3 pers. max
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

GPS:-27.456174, 153.031901

Telephone
Fax +61 7 3118 9198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,043 reviews

Customer review rating 3.5/5

Frank S. Solo - Confirmed reviews ALL

It was nice; however, I had to wait 2-3 days for the tv to be tuned, they sent the maintenance and a receptionist but they couldn’t fix it; then a technician came and he said they had just to switch and push a button at the the hidden part of the tv to find the correct hdmi socket. So I think simple training is needed. 2nd issue is that the corridor is constantly smells from the rubbish chute. I asked 2 times reception to have housekeeping to do something about the smell but for 7 days it still it in my apartment. So I had to buy some anti odours stuff but still can smell the putrid smell from the rubbish chute.

Dear Frank, Thank you for taking the time to share your experience with us. I sincerely apologise for the inconvenience you encountered with the TV setup and the ongoing issue with the corridor smell. Regarding the TV, I appreciate your feedback and will ensure our team receives additional training so that future issues can be resolved more quickly and efficiently. As for the corridor odour, I’m very sorry this persisted during your stay. I have shared your comments with housekeeping and facilities management to ensure this is addressed promptly and does not affect future guests. We greatly value your feedback, as it helps us improve our services. I hope despite these inconveniences, you were able to enjoy aspects of your stay, and we would welcome the opportunity to provide a more seamless experience in the future. Kind regards, Belinda Setiawati Duty Manager FV by Peppers Hotel

Customer review rating 4.5/5

Amber G. Couples - Confirmed reviews ALL

Loved the room upgrade and found the location to be perfect for attending our event in Newstead. Enjoyed some of the local restaurants too.

Dear Amber, Thank you very much for taking the time to share such lovely feedback following your recent stay with us. We’re delighted to hear that you enjoyed the room upgrade and found the location ideal for your event in Newstead. It’s great to know the room amenities met your expectations and that the sparkling and still water added a nice touch to your stay. Most importantly, thank you for your kind words about our team. Your feedback will be shared with them, as it’s always encouraging to know their efforts helped make your visit a memorable one. We truly appreciate your support and look forward to welcoming you back to FV by Peppers Hotel in the near future. Warm regards, Belinda Setiawati Duty Manager FV by Peppers Hotel

Customer review rating 3.5/5

Sophie A. Couples - Confirmed reviews ALL

Loved the private spas and pool facilities. Room was modern and nice. Had a bit of trouble with parking and reservations for facilities, but overall nice.

Dear Sophie, Thank you for taking the time to share your experience. I’m delighted to hear you enjoyed our private spas, pool facilities, and modern rooms. I do apologies for the challenges with parking and facility reservations. I completely understand how frustrating it must have been for your partner to wait in the car until check-in was completed. Your feedback is very helpful, and we will review our parking and check-in process to make it smoother for guests in the future. We truly appreciate your comments and hope to welcome you back soon for an even better experience. Kind regards, Belinda Setiawati Duty Manager FV by Peppers Hotel

Customer review rating 2.5/5

Stephen P. Business - Confirmed reviews ALL

Ive stayed in two different parts of the building and two different levels and each time, the locations stunk of waste. In addition to this, the showers and sicks back up, leading to poor drainage. It also disgraces me that upon checking in, i find out that there was no longer an agreement with the parking facility and that i should sort it out myself. I travel to qld every month for business and i am looking for a premises that is comfortable, close to foods and amenitites and provides. Your staff are lost, they dont have answers and the stink just puts me off. For an Accor member like myself, i dont rate the venue highly. Time to get something sorted here people . Last of all, the booking system really isnt the best. My Corporate team book on my behalf and pay with corporate amex, but its not straight forward with an approx 30 min time frame just to book a room. Ive been advised by my team that its just to difficult and i should look elsewhere..

Dear Stephen, Thank you for taking the time to share your feedback regarding your recent stays with us. I sincerely apologies for the issues you experienced, including the unpleasant odours, drainage problems, parking arrangements, and difficulties with the booking system. I completely understand how frustrating this must have been, especially given your frequent business travel and expectations as an Accor member. Your concerns have been shared with the relevant teams to address these issues and improve our services. While I recognise that this experience fell short of expectations, we truly value your input as it helps us make meaningful improvements. Thank you again for your honesty and for bringing these matters to our attention. I hope we can have the opportunity to welcome you back in the future and provide a much more comfortable and seamless experience. Kind regards, Belinda Setiawati Duty Manager FV by Peppers Hotel

Customer review rating 1.5/5

Zoe K. Friends - Confirmed reviews ALL

Very disappointing. Images on the website obviously portray how this hotel could be wonderful but even prior to arrival it's a let down. The link sent to us for parking was just a main menu and there isn't any clear instructions on how to get to the parking. It's also an extra cost, which isn't clear. While the staff were nice, I couldn't understand half of what was said because they were so quiet and there's way too many rules/instructions. Once returned after getting lost to ask for clearer instructions, we found out, big but damp smelling room to be like a clinical dungeon. Basic furniture, some of which was ripped, 1 average sized painting to break-up all the white concrete walls , and a toilet that was installed so close to the shower screen I had to sit sideways. While we found the gorgeous horseshoe pool which had a wonderful view there was an assault on our senses upon entering the foyer door which we can only describe as damp/mould. There was then actual black mould all throughout the pool + stray bandaids. Must be why the signage was rather minimal. We finally managed to find the rooftop pool and spas. While we were happy to find no mould on the bottom or corners like the other or any unpleasant smells, we did however find bandaids in both spas and the main pool. Not worth the money or bad experience. Perfect example of how images on the internet are most definitely not what they seem

Dear Zoe, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I’m very sorry to hear that your experience did not meet your expectations, and I truly appreciate you bringing these matters to our attention. We sincerely apologise for the confusion regarding parking, the lack of clear instructions, and any frustration caused by communication challenges with our team. Your comments about the condition of the room, the furnishings, and the facilities, including the pools, have been noted and shared with our management and housekeeping teams. Please be assured that these concerns are being addressed to prevent a repeat in the future. We understand that your experience fell short of the standard you expected and deserved. Your feedback is invaluable in helping us improve, and we will take all steps necessary to ensure that the property presentation, hygiene, and guest communication meet the highest standards. Thank you again for your time and for highlighting these issues. We hope to have the opportunity to welcome you back and provide a far more enjoyable and comfortable experience in the future. Kind regards, Belinda Setiawati Duty Manager FV by Peppers Hotel

Other web-users rate our hotel

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  • 156 reviews 7.2/10 Pool

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