FV Brisbane by Peppers 4 stars

Customer review rating (ALL Rating) 3.9/5 1,049 reviews

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Description

Hotel extras

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite parking and a 24 hour reception desk

Our accommodation(s)

Suite

The Fortitude Suite

  • 3 pers. max
  • Bedding 1 x King size bed(s)

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

GPS:-27.456174, 153.031901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,049 reviews

Customer review rating 2.0/5

Alexander R. Business - Confirmed reviews ALL

Not very comfortable beds nor pillows

Dear Alexander, Thank you for taking the time to share your feedback regarding your recent stay at FV Brisbane by Peppers. As a valued ALL Platinum member, we sincerely appreciate your loyalty to Accor and thank you for choosing to stay with us. I am sorry to hear that you found the bed and pillows uncomfortable during your stay. We understand how important a good night's sleep is, and it is disappointing to learn that we did not meet your expectations in this area. Your feedback has been shared with our management team for review, as guest comfort is a priority for us. Comments such as yours help us identify opportunities to improve the overall guest experience. Thank you again for your feedback and for your continued loyalty. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Sincerely, Belinda Setiawati Acting Front Office Manager FV Brisbane by Peppers

Customer review rating 3.5/5

Bree B. Families - Confirmed reviews ALL

This was a last minute booking, we’d booked purely for the ease of online booking, competitive pricing and being close to the CBD. Unfortunate we were disappointed with the lack of cleanliness of the apartment. The sheets were stained, the floors were dirty and the shower needed to be unblocked during use.

Dear Bree, Thank you for taking the time to share your feedback regarding your recent stay at FV Brisbane by Peppers. I am pleased to hear that you found our location convenient and appreciated the ease of booking and competitive pricing. However, I am sincerely sorry to learn that the cleanliness of your apartment did not meet expectations. The issues you described, including stained sheets, dirty floors, food and hair remaining in the hallway, and the blocked shower drain, fall well below the standards we strive to maintain. I understand how disappointing this would have been and sincerely apologies for the inconvenience caused. Please be assured that your comments have been shared with our Housekeeping and Maintenance teams for immediate review and follow-up. We take cleanliness very seriously, and your feedback will assist us in addressing these shortcomings and improving our quality control processes. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Belinda Setiawati Acting Front Office Manager FV Brisbane by Peppers

Customer review rating 1.5/5

Hannah M. Business - Confirmed reviews ALL

I've stayed here often - this is my first ever complaint because i usually love the place. the room absolutely stunk of cigarette smoke. needs a deep clean. it was almost unbearable.

Dear Hannah, Thank you for taking the time to share your feedback and for your continued loyalty to FV Brisbane by Peppers. I am very sorry to hear about your recent experience. A strong cigarette smoke odour in the room is not acceptable, especially given your history of positive stays with us. I understand how uncomfortable and disappointing this would have been, and I sincerely apologise that it impacted your stay. Please be assured this matter will be investigated and the room will be taken out of service for a thorough deep clean and deodorising treatment. We will also review our procedures to ensure our strict non-smoking policy is being properly upheld. We truly value your loyalty, and it is disappointing to hear we have let you down on this occasion. Your feedback has been shared with our housekeeping and operations teams for immediate attention. Thank you again for bringing this to our attention. Sincerely, Belinda Setiawati Acting Front Office Manager FV Brisbane by Peppers

Customer review rating 1.5/5

Chris K. Families - Confirmed reviews ALL

Booked through booking.com and advertised as “5 star”. Nowhere near it. I’d say 3 stars. Uncomfortable bed. Very noisy mechanical/exhaust. Hallway smelled putrid. Parking option was offsite and very inconvenient.

Dear Chris, Thank you for taking the time to share your feedback regarding your recent stay at FV Brisbane by Peppers. I am sorry to hear that your experience did not meet expectations. In particular, I regret that you found the bed uncomfortable and that noise from mechanical or exhaust systems impacted your comfort. I also apologise for the condition of the hallway and any unpleasant odour you encountered, as well as the inconvenience caused by the offsite parking arrangements. We understand how important a comfortable and quiet environment is for a relaxing stay, and your comments have been shared with the relevant teams for review and action. On a positive note, I am pleased to hear that the team member who assisted you with your TV issue was helpful and made a positive impression. I will ensure your kind feedback is passed on to her, as recognition like this is always appreciated. Thank you again for your feedback. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely, Belinda Setiawati Acting Front Office Manager FV Brisbane by Peppers

Customer review rating 3.0/5

Liz C. Families - Confirmed reviews ALL

More towel rails are required in the bathroom

Dear Liz, Thank you for taking the time to share your feedback regarding your recent stay at FV Brisbane by Peppers. I am sorry to hear about the issues you experienced during your stay. In particular, I apologise that the shower floor was not to the standard expected and felt unclean underfoot. Please be assured this has been shared with our housekeeping team for immediate review to ensure our cleaning processes remain consistent and thorough. I also acknowledge your comments regarding the lack of towel rails in the bathroom. We appreciate this feedback and will review how we can improve bathroom functionality and guest convenience in our rooms. Furthermore, I am sorry to hear that you experienced difficulty when contacting the call centre and that the Fortitude Valley property was not easily identified. I understand how frustrating this would have been, especially when seeking assistance, and this will be raised with the relevant teams for review and improvement. Thank you again for your feedback. We value your comments as they help us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you back for a more seamless stay in the future. Sincerely, Belinda Setiawati Acting Front Office Manager FV Brisbane by Peppers

Other web-users rate our hotel

  • 402 reviews 7.9/10 Location
  • 812 reviews 6.6/10 Room
  • 574 reviews 7/10 Service
  • 13 reviews 8.3/10 WiFi
  • 316 reviews 5/10 Amenities
  • 315 reviews 4.2/10 Cleanliness
  • 145 reviews 6.8/10 Pool
  • 128 reviews 5.3/10 Value

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