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FV Brisbane by Peppers

Customer review rating (ALL Rating) 4.1/5 1,510 reviews

ALLSAFE approved hotel

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Room 1
FV Brisbane by Peppers
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+ 11 Services

Hotel extras

  • ALLSAFE Certified.

  • Unique U-shape pool, outdoor lounges, gymnasium and yoga studio.

  • On-Site Restaurant & Bar, La Costa Bar.

  • Close to shopping, restaurants, galleries and theatres.

  • 24-Hour reception and parking available.

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 fortitude valley
australia

Tel: +611300092876

Fax: (+61)7/31189198

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE INTERNATIONAL AIRPORT At 13km / 8 miles - Shuttle paying

GPS :-27.457157, 153.031594

Hotel services

Foresters Restaurant & Bar Non contractual photo

Welcome to Foresters Restaurant & Bar - an elevated gastro pub experience, delivered with a fine dining application. Enjoy the incredible heritage space and indulge in our selection of Australian sourced product with a twist.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
Catering services
  • One Restaurant
  • No Bar
Hotel Services And Equipments
  • Hotel informations
    • 101 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 101 non-smoking rooms
    • 30 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas Additional charge
    • High Speed internet Additional charge
    • WiFi at the hotel Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Shuttle
    • BNE Additional charge
    • BRISBANE INTERNATIONAL AIRPORT Additional charge

Our accommodation(s)

FV by Peppers offers stunning, luxuriously designed apartments all self-contained with a full kitchen and balcony, complemented by all the Peppers touches you know and love including complimentary Wifi and in-room movies. FV by Peppers offers travellers a refined sanctuary on the edge of 'The Valley', Brisbane's always colourful, always vibrant inner city entertainment precinct.

Our guest reviews for
FV Brisbane by Peppers

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,510 reviews

ruined by all night party in room next door with your staff unable to shut it down..

Customer review rating 2.0/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

The drop off zone at front was a nightmare with nowhere to pull up until a car was moved. Our night was ruined by a party that went on until 4.30am in the room next door. At around 12am we rang reception which took forever to answer. We explained the situation and asked for something to be done. We were assured that steps would be taken to close the party down. This did not happen.Next morning there were scraps of food, streamers, cups strewn along the hallway. At checkout we were told the noise policy was minimal noise after 10pm. Maybe need to remind your night staff of this policy.

OK! not as expected

Customer review rating 3.5/5

Anonymous Solo - 23/11/2021 Confirmed reviews ALL

I especially called through the accor centre to arrange to be in No. 1 building and was booked in as such. On arrival I was placed in the far tower and there also are a lot of residents around too so didn't really have that Peppers luxury vibe. The pool was nice but again was over the far side of the property and quite the mission to access. The apartment I stayed in was nice but just not what I had especially booked in for.

Excellent customer service

Customer review rating 4.0/5

Anonymous Friends - 22/11/2021 Confirmed reviews ALL

Great staff and friendly service, perfect location and the Pool is amazing

Customer review rating 3.5/5

Bradley Couples - 18/11/2021 Confirmed reviews ALL

The room was nice and the facilities are great, Although The room had squeaky floor boards, The kitchen knives were extremely blunt, there were no scissors to open packets with, also it would have been nice to have more bath and pool towels on hand in the room, there was also no bath robes in the room. I think the bond price is a bit steep especially with having to pay another bond to use the private spa rooms etc. Overall it was a nice stay but I think these things I have brought up need to be addressed as it did impact our stay greatly and made our stay just "nice" instead of "amazing".

Wonderful Staff

Customer review rating 3.5/5

Donna Friends - 14/11/2021 Confirmed reviews ALL

The staff are lovely .... The hotel is on the corner of 5 way road and the street can not be access from this main road and most of the streets around the hotel are 1 way only ... Can be confusing for your GPS ... Parking outside the hotel on arrival , can get messing as here is only a few carpark's on a narrow busy street ... If you miss the arrival, car space, you will end up on the 5 way road again .... There is no mini bar, or bar, or breakfast, in the hotel ... You have to leave the hotel for these ... After 10 pm the main foyer entrance is not available to many of the rooms. You may have a different entrance ... and two different lifts to get to your room ...Our premium apartment was clean, good bedding, but tiny, Claustrophobic, compared to many other apartments we have stayed in Brisbane ... Value for money ... That is for you to decide .. But the staff are lovely and helpful and it is central to Fortitude Valley ...

Excellent customer service and great hotel

Customer review rating 4.5/5

St… Couples - 09/11/2021 Confirmed reviews ALL

We were outstandingly impressed with the high level of excellent customer service provided by the people who were on front desk reception the days we were staying. I stayed with my partner and my assistance dog. The first room didn't have a tv in the bedroom which was a bit annoying, but the next day we requested a tv and they happily moved us to a bigger and better room. We had booked a 1 bedroom premium. The next 3 nights were awesome. The spa especially the FV spa was amazing. The cootha spa actual spa looked like it may of needed a scrub/ clean. We really loved our time in the FV spa and the movie room and being able to connect our phone was crazy amazing!!! We wanted 1 more night because 4 wasn't enough of the awesome place, we had our last minute last night in Forester hall which even though no balcony or view I found the room actually bigger a bit less dusty and the bed was much bigger!! The only thing they could've approved was tv in premium bedroom, bigger bed in premium room and a bit more dusting. But overall exceptional and awesome stay!

Dear Stephanie M., We very much appreciate your comments regarding your stay at FV by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and suggestions and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew Knight General Manager

Well located. Great staff

Customer review rating 4.0/5

Lauryn Couples - 09/11/2021 Confirmed reviews ALL

Lovely staycay. Close to many restaurants. Staff were friendly. Facilities awesome

Hi Lauryn, Thank you for your feedback from your recent stay with us and great to hear you enjoyed your stay. We look forward to welcoming you back again soon. Kind regards Matthew Knight General Manager

Disappointed

Customer review rating 3.0/5

Kerry W. Couples - 09/11/2021 Confirmed reviews ALL

Very dark room and tiny bed, moved us to a better room but no where to put you clothes apart form hanging space. Reception were great and room clean but not at all what I expected for the price.

Dear Kerry W., Thank you for taking the time to tell us about your experience at FV by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is great to hear the service and team were the highlight and I am sorry to hear the rooms provided did not meet your expectations. We do have different styles ranging up to a premium or suite and may be more inline with your needs next time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthew Knight General Manager

Not as good as what we had hoped

Customer review rating 2.5/5

Anonymous Friends - 08/11/2021 Confirmed reviews ALL

We were put in a disabled room… which was fine but there was no door on the shower, I slipped a few times in the bathroom because the water went everywhere. At first they told us they could move us rooms and then two minutes later they said they couldn’t… Our room also had stains on the floor and we felt the room should have been cleaner than what it was.

Dear Maija R S., Thank you for taking the time to tell us about your experience at FV by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear the apartment had a few issues and we were unable to offer an alternative on the day. I will review this further with our team to ensure our standards are being maintained. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthew Knight General Manager

Excellent Location

Customer review rating 4.5/5

Kate Friends - 08/11/2021 Confirmed reviews ALL

Very convenient location. Brilliant view from the rooftop pool. Room clean and had good facilities. Would suggest more seating in a two bedroom apartment than just one 3 seater sofa. There is a small dining table with four dining chairs but a small armchair or even an L-shape sofa would have allowed four to sit without having to cluster around the small table.

Dear Kate, Thank you for taking the time to provide your feedback and for your suggestions to improve the apartments for future stays. We will review this further with the owners and team. We look forward to welcoming you back again soon. Kind regards Matthew Knight General Manager

Unexpected pleasant stay

Customer review rating 5.0/5

Rory C. Couples - 08/11/2021 Confirmed reviews ALL

Easy check in, very upmarket comfortable room. Staff couldn't do enough for me!

Dear Rory, Thank you for your kind words and I am glad to hear you enjoyed your time with us. We look forward to welcoming you back again soon. Kind regards Matthew Knight General Manager

Superb value for money

Customer review rating 5.0/5

Janelle O. Couples - 06/11/2021 Confirmed reviews ALL

We stayed overnight to celebrate my husband's birthday. As it was his birthday, Peppers arranged a special gift, which was a lovely touch. We found the apartment very comfortable and well appointed with quality furnishings and fittings.

Dear Janelle O., Thank you for choosing to celebrate your husband's birthday with a night away at FV by Peppers. We are delighted to have been a part of his special day. It is always a pleasure to receive positive feedback so I will be sure to share this with the team. I know this will serve as encouragement as we continuously strive to provide incredible guest experiences. We appreciate you sharing your feedback with us, and I hope we can welcome you back before the next birthday. Kind Regards, Matthew Knight General Manager

Small room, cold pool, noisy neighbours

Customer review rating 3.0/5

Paul M. Solo - 06/11/2021 Confirmed reviews ALL

Not great to be honest. Room pretty small and tiny balcony. Every bright heard bass noise through wall of other guests using their rooms for parties. Fancy new building but no spa and freezing cold pool. Surprised that it can’t be heated considering the size of the development.

Dear Paul S., Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The pools are indeed heated however we recently had a pump failure that needed replacing that affected this for a short period and I am sorry to hear this impacted your stay. We do have private spa's available for booking for our guests and I will ensure this information is available on arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthew Knight General Manager

Disappointed

Customer review rating 2.0/5

Anonymous Families - 01/11/2021 Confirmed reviews ALL

Our stay at FV by Peppers fell well short of our expectations for a Peppers property. The service was friendly but lacking the usual level of service. There were many residents/guests not mask wearing in the elevators and indoor areas.

Dear Nicole B., Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are working on the Wifi offering at FV by Peppers currently and look to have an easier and better offering in place as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthew Knight General Manager

Average

Customer review rating 2.5/5

Anonymous Couples - 01/11/2021 Confirmed reviews ALL

No facilities in room, no room service.

Dear Barry V., Thank you for taking the time to tell us about your experience at FV by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Matthew Knight General Manager

Great room, enjoyed the balcony view of fortitude valley

Customer review rating 4.5/5

Belinda Friends - 01/11/2021 Confirmed reviews ALL

I really enjoyed my stay. The rooftop terrace and pool was stunning. I’ll be back!.

Dear Belinda, Thank you for choosing FV by Peppers for your recent stay in Brisbane, and for taking the time to share your feedback. It is wonderful to read that you enjoyed your stay with us, and had the opportunity to experience our world-class facilities. We look forward to welcoming you back! Kind Regards, Matthew Knight General Manager

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