FV Brisbane by Peppers 4 stars

Customer review rating (ALL Rating) 3.9/5 1,049 reviews

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Description

Hotel extras

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite valet parking and offsite overflow parking

Our accommodation(s)

Book this hotel
Room 1

Suite

The Fortitude Suite

Situated in the heritage listed Foresters Hall on Level 4, the Fortitude Suite has access to No.1 Tower and rooftop Infinity Pool. This spacious suite has an expansive living area perfect for entertaining and equipped with a full kitchen.

Max. number of persons
3

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Gas hobs
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 70'/178 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • Bedding 1 x King size bed(s)

Apartment

1 Bedroom Apartment Foresters Hall

Situated in the heritage-listed Foresters Hall on Levels 1 - 4, these apartments have access to 'No.1' tower and rooftop Infinity Pool. The apartment has a full kitchen, laundry facilities and a bathroom with a rain showerhead.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Gas hobs
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Apartment

1 Bedroom Premium Apartment

Non contractual photo

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Gas hobs
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Apartment

1 Bedroom Apartment - No.1

Non contractual photo

  • 3 pers. max
  • 55 m² / 592 sq ft
  • Bedding 1 x Queen size bed(s)

Apartment

2 Bedroom Apartment

Non contractual photo

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Gas hobs
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Apartment

1 Bedroom Deluxe Apartment - No.1

  • Catering service
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Gas hobs
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 22'/56 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

2 Bedroom Premium Apartment

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Gas hobs
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

2 Bedroom 1 Bathroom Foresters Hall

Located in heritage‑listed Foresters Hall (Lv 1-4), these apts include access to No.1 Tower and a rooftop infinity pool. Features full kitchen, laundry, open‑plan living, and rain‑shower bathrooms. Bedding: 2 Queens or 1 King + 1 Queen.

  • Most of the accommodation:

    Dining room / area

Max. number of persons
5

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Gas hobs
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

2 Bedroom 2 Bathroom Foresters Hall

Located in heritage‑listed Foresters Hall (Lv 1-4), these apts include access to No.1 Tower and a rooftop infinity pool. Features full kitchen, laundry, open‑plan living, and rain‑shower bathrooms. Bedding: 2 Queens or 1 King + 1 Queen.

  • Most of the accommodation:

    Balcony

Max. number of persons
5

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Gas hobs
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

GPS:-27.456174, 153.031901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park
  • 86 rooms
  • 101 non-smoking rooms
  • 30 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • High speed transmission line
  • High Speed internet Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Family

Services for children

  • Tourist guide for families

Well-being

Rooftop Pool

  • Outside
  • On site

Gymnasium

  • On site
  • Jacuzzi/Whirlpool bath

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking pricing: 34.27 € 55 AUD Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

First Parking

Additional charge

Parking information

  • Near the property
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft
  • Parking pricing: 21.81 € 35 AUD Per day

Services & equipment

  • Valet parking

Pool

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Rooftop Pool

Rooftop infinity pool with panoramic views of Moreton Bay and the surrounding city.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Overflowing pool
  • Chlorure treatment

At your disposal

  • Swimming ring
  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.1 m / 3.6 ft
  • Pool Depth Max: 1.6 m / 5.25 ft
  • Pool Size Min: 15 m / 49.22 ft
  • Pool Size Max: 3 m / 9.84 ft

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

The FV Health Retreat, a fully-equipped state-of-the-art gym and yoga studio with floor to ceiling views of the Story Bridge and city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,049 reviews

Customer review rating 2.0/5

Karyn W. Families - Confirmed reviews ALL

Dear Karyn W., Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Robertson Duty Manager

Customer review rating 4.5/5

Mohan R. Business - Confirmed reviews ALL

Hi Mohan, Thank you for your kind words about your recent stay with us. It's great to see that you enjoyed yourself, and you felt like it was a second home to you. We would love to have you stay with us again. Warm Regards, Michael Duty Manager

Customer review rating 1.5/5

Kirby B. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Liam C. Friends - Confirmed reviews ALL

Dear Liam, Thank you for your review, we sincerely appreciate it. We’re pleased to hear you enjoyed the room and found our pools relaxing. We apologise that your check-in experience was not as smooth as it should have been. We currently have some new staff members in training, and we appreciate your patience as they gain experience and confidence. We’ll continue to support and train our team to ensure a more seamless experience for our guests. We hope to welcome you back again soon. Warm regards, Mike Robertson Duty Manager

Customer review rating 5.0/5

Callum B. Friends - Confirmed reviews ALL

Dear Callum, Thank you for your 5-star review, we sincerely appreciate it! I am ecstatic to read that you enjoyed all aspects of your stay. I will be sure to share your feedback with the entire team. We look forward to welcoming you back. Sincerely, Mike Robertson Duty Manager

Dear Karyn W., Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Robertson Duty Manager

Customer review rating 4.5/5

Mohan R. Business - Confirmed reviews ALL

It would be great for long stayers which is fully self contained. It certainly feels like home

Hi Mohan, Thank you for your kind words about your recent stay with us. It's great to see that you enjoyed yourself, and you felt like it was a second home to you. We would love to have you stay with us again. Warm Regards, Michael Duty Manager

Customer review rating 1.5/5

Kirby B. Families - Confirmed reviews ALL

The room was not as advertised, in the picture had a full kitchen bench. Our room had a wall kitchen only and the room was very small. It had also said balcony and we had no balcony just a sliding door for a window. Check in was also average and no available self-parking attached to the building. Overall was not as I expected from the pictures.

Customer review rating 3.0/5

Liam C. Friends - Confirmed reviews ALL

Decent room, pools were very relaxing, however staff were very inexperienced, seemingly confused with a simple check in

Dear Liam, Thank you for your review, we sincerely appreciate it. We’re pleased to hear you enjoyed the room and found our pools relaxing. We apologise that your check-in experience was not as smooth as it should have been. We currently have some new staff members in training, and we appreciate your patience as they gain experience and confidence. We’ll continue to support and train our team to ensure a more seamless experience for our guests. We hope to welcome you back again soon. Warm regards, Mike Robertson Duty Manager

Customer review rating 5.0/5

Callum B. Friends - Confirmed reviews ALL

Great stay at FV Peppers Brisbane. The location is excellent, with easy access to everything I needed. The staff were friendly, helpful and welcoming throughout our stay. The room was excellent, it was clean, comfortable and well presented. Would happily stay again.

Dear Callum, Thank you for your 5-star review, we sincerely appreciate it! I am ecstatic to read that you enjoyed all aspects of your stay. I will be sure to share your feedback with the entire team. We look forward to welcoming you back. Sincerely, Mike Robertson Duty Manager

Customer review rating 0.5/5

Amanda R. Families - Confirmed reviews ALL

I stayed there for a funeral and the entire experience was absolutely HORRIBLE. They sent a "welcome" email asking if I had any special requests and outlining the odd check in policy. I read the letter, noted the policy and responded to the email explaining that I was travelling with a friend, he would arrive first and that he was grieving and to please check him in and look after him. NOT ONLY did the email get completely ignored, the check in process was PAINFUL, rude and disorganised. The staff were not even aware of my email and treated my friend and myself very badly. Despite making several complaints, nothing was responded to or addressed. LITERALLY CHOOSE ANYWHERE ELSE - THIS HOTEL IS GARBAGE.

Hi Amanda, Thank you for your genuine feedback about your stay. We apologise that we missed your email about such a sensitive matter and we failed to follow this up in time to make your friend more welcome during such a difficult time. We will endeavour to improve our communication, making it more meaningful and timely. This feedback will be passed on to our team members for review and improvement, especially in relation to how we communicate our guest's information. We again appreciate you providing us with this feedback and offer condolences at this time to you and to your friend. Warm Regards, Michael Duty Manager

Customer review rating 2.0/5

Kathryn B. Families - Confirmed reviews ALL

As an Accor member I was hugely disappointed by this accommodation. We were in room 1102 and it stunk of waste from the waste disposal room next door. The whole corridor stunk, our room was disgusting and even the sheets on the door smelt, so disappointing. We did mention it twice to reception but to be honest it’s not a quick fix, it’s clearly been like that for quite some time.

Dear Kathryn, Thank you for taking the time to share your experience, and we’re genuinely sorry that your stay was impacted by the waste chute issue. We completely understand your frustration, particularly as you raised the concern with our reception team during your stay. This is not something that can be resolved with a quick fix, and we apologise that the smell affected not only the corridor but also your room and bedding. Please be assured that we are aware of the issue and are currently in the process of organising a permanent solution to the waste chute problem. We appreciate your patience while we work through this, and we’re very sorry that this occurred during your stay. As an Accor member, we value your loyalty and understand that this was not the standard or experience you should expect from us. We sincerely hope we have the opportunity to provide you with a much better stay in the future. Sincerely, Mike Robertson Duty Manager

Customer review rating 2.5/5

Lisa C. Families - Confirmed reviews ALL

Had an issue in our room. Messaged the hotel as we were out for the day, no response. Called and then had a follow up call, issue not fixed.

Hi Lisa, Thank you for your feedback about your recent stay with us. We appreciate seeing that you found the hotel and the facilities to your liking. We apologise that we were unable to assist with the issue of the fire alarm beeping over your stay in a timely manner. We will endeavour to improve our response times with our team members so we can provide our guests with a more relaxing and enjoyable stay. Please allow us an opportunity to provide you with superior service the next time you visit with us. Warm Regards, Michael Duty Manager

Customer review rating 3.0/5

Peter H. Business - Confirmed reviews ALL

Room not serviced during stay

Hi Peter, Thank you for your recent stay with us. We appreciate your feedback in letting us know that we missed making you stay with us more comfortable as the apartment was not serviced. We apologise for this oversight, and I will pass this on to the appropriate teams not only for follow up but to ensure we provide a better level of service next time. Please allow us another opportunity to provide you with superior service for your next visit. Warm Regards, Michael Duty Manager

Customer review rating 4.0/5

Rhiana B. Families - Confirmed reviews ALL

I didn't like that I had to fold the sofa bed out when I'd asked for it to be made up. And I had to ask for a blanket and pillows for the sofa bed. Plus there was no 3rd pool towel in the cupboard.

Dear Guest, Thank you for taking the time to share your feedback following your recent family stay with us. I am sorry, however, that we fell short in a few important areas. Your sofa bed should have been prepared prior to your arrival, with the required pillows and blanket provided. We also apologise that a third pool towel was not available in your room. We understand how disappointing and inconvenient this would have been, particularly when travelling as a family. We are also sorry to hear about the condition of the floor and your experience with the pool. Your comments have been shared with our housekeeping and relevant operational teams so we can reinforce our standards and address these concerns. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you and your family with a more seamless and enjoyable stay in the future. Kind regards, Guest Services Team FV Brisbane by Peppers

Customer review rating 3.5/5

Jose O. Solo - Confirmed reviews ALL

My overall experience was pleasant. The room was nice enough but it was dissapointing that I would've had to pay more in order to have the room serviced every day. I also had asked for fresh towels to be delivered one morning and when I arrived back at the room late afternoon they still hadn't arrived. Lastly, it still would be nice to be given the option to pay via direct debit as opposed to a credit card. I didn't see the fine print that said that if you wanted to avoid a surcharge for using a CC that you had to call the day prior to checking in. So, when I arrived and was charged for the entire stay, it was put through as Credit as opposed to it coming out of my savings accounts which was what I wanted. I just think people should be be given the option and not forced to pay one way or another. At the end of the day, you're getting your money!

Customer review rating 0.5/5

Justin C. Couples - Confirmed reviews ALL

This was, without question, the worst experience I have had staying in an apartment/hotel, and particularly disappointing given that I am an Accor Silver member and had previously stayed at FV Brisbane and had a much better experience. From the beginning, the room itself was extremely disappointing compared with our previous stay. On our previous visit we were accommodated on a higher floor and had a considerably better room and overall experience. This time, we were placed only one level above the ground floor. The difference was significant, particularly when it came to noise. During the early hours of the morning, particularly between approximately 2:00am and 4:00am, the noise from people returning to the building was terrible. We were repeatedly disturbed and had only just managed to get back to sleep when, shortly before 4:00am on Saturday morning, a fire alarm began sounding in the neighbouring tower. After approximately 10 minutes, the alarm then began sounding in our tower. This was followed by the evacuation alarm, which continued for approximately another 10 minutes. Obviously, I completely understand that fire alarms and evacuations are necessary where there is a potential emergency. My issue is not that the alarm system operated, it is the complete lack of communication afterwards. We received no explanation, no acknowledgement and no apology. As of writing this review, there has still been no communication from the property regarding what occurred. After guests were woken and required to deal with an evacuation alarm at approximately 4:00am, I would have expected at the absolute minimum some form of communication from management afterwards. Unfortunately, the problems did not end there. Prior to our stay, I had initially made a booking using incorrect dates. I cancelled that booking and then made a new booking for the correct dates. Importantly, I received a confirmation email advising me that the original booking had been successfully cancelled. Despite having written confirmation from Peppers that the cancellation was successful, I discovered upon checking out that the cancelled booking had apparently remained active on their end. I was subsequently charged nearly $300 for a booking that I had cancelled and had been explicitly told, in writing, was successfully cancelled. I was not properly made aware of this charge until later that day. I am now being told that I am expected to wait 10-15 days for this money to be refunded. I find that completely unacceptable. There is no ambiguity here from my perspective. I cancelled the booking, Peppers sent me written confirmation that the cancellation had been successful, and I then made and paid for the correct booking. Whatever went wrong internally after that point was not my error. I should not be left nearly $300 out of pocket for potentially another two weeks while waiting for Peppers to correct an error within its own booking system or processes. I expect the incorrectly charged amount to be refunded as a matter of urgency. Taken individually, some of these issues may have been manageable. Taken together - a significantly poorer room than our previous stay, substantial overnight noise between approximately 2:00am and 4:00am, being woken again by fire and evacuation alarms shortly before 4:00am, no subsequent explanation or apology whatsoever, followed by an almost $300 charge for a booking I have written confirmation was successfully cancelled, and then being told to wait 10-15 days to get that money back - the overall experience was extremely poor. What makes this more disappointing is that I am an Accor Silver member and had previously chosen to stay at this property because our earlier experience had been positive. Loyalty should count for something, but this stay has left me seriously questioning whether I would book Peppers FV Brisbane again. I would expect management to review the circumstances of this stay, arrange the outstanding refund as a matter of urgency, provide an explanation regarding the fire/evacuation alarm and complete lack of communication afterwards, and consider what can reasonably be done to make good an experience that fell well below the standard I expected from Peppers and Accor. Given the combination of issues throughout this stay, I do not believe simply processing a refund for money that should never have been charged in the first place, together with an apology, would adequately address the experience.

Customer review rating 5.0/5

Baja R. Couples - Confirmed reviews ALL

we had a great stay in the heritage suite. defiantly recommend that if you had some friends dropping over for afternoon tea.

Good evening Baja! Thank you for choosing FV by Peppers! We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. We would love if you could take a quick moment to leave us a Google review! - https://www.google.com/travel/search?q=fv%20by%20peppers%20brisbane%20reviews Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Robertson Duty Manager

Customer review rating 2.0/5

Meaghan C. Friends - Confirmed reviews ALL

There is no double glazing on the room that takes all the street noise from 1am 4am I was awake with it

Dear Meaghan C., Thank you for sharing your feedback with us. It’s lovely to hear that you enjoyed the property itself, and we’re especially grateful that you chose to stay with us as a travel agent who was hoping to experience the hotel for your clients. We understand that the room you were allocated wasn’t what you were hoping for, and we’re sorry you left feeling disappointed. We also would have liked the opportunity to hear your thoughts at check-out and hopefully address any concerns while you were here. We have a few new team members who are still finding their feet and going through training, so we’re very much in a learning phase as a team at the moment. We appreciate your feedback and will certainly take it on board as we continue to build the team. We genuinely hope you’ll give us another opportunity to welcome you back. We’d love for your next stay to leave you with a much more positive impression of FV by Peppers. Please reach out to me directly if you would like to return, and I will ensure that everything goes smoothly. Sincerely, Mike Robertson Duty Manager mi…

Customer review rating 4.0/5

Lisa K. Families - Confirmed reviews ALL

If car parking had been available on site I would’ve given 10

Dear Lisa K., We very much appreciate your comments regarding your stay at the FV Brisbane by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Robertson Duty Manager

Customer review rating 4.5/5

Michael A. Business - Confirmed reviews ALL

Always helpful and willing to assist

Good evening Michael, Thank you for choosing FV by Peppers! We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. We would love if you could please take a quick moment to leave us a Google review! - https://www.google.com/travel/search?q=fv%20by%20peppers%20brisbane%20reviews Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Robertson Duty Manager

Customer review rating 4.0/5

Hayley C. Business - Confirmed reviews ALL

Great room, great view, its just a shame it was across from the waste room and the stench was really really strong. If this could be sorted top ratings.

Good evening Hayley, Thank you for choosing FV by Peppers! We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. We would love if you could please take a quick moment to leave us a Google review! - https://www.google.com/travel/search?q=fv%20by%20peppers%20brisbane%20reviews Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Robertson Duty Manager

Customer review rating 4.0/5

Andrew M. Solo - Confirmed reviews ALL

I liked the room decor and the bed was quite comfy. Bathroom was nice and spacious with a proper shower. The valet parking was really good, too. My main issue is that it's three access keys: one for the room, one for the elevator, and one for something else I didn't use. Made it unncessariyl cumbersome and just added that extra worry that one might go missing.

Good evening Andrew, Thank you for choosing FV by Peppers! We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I apologise for the inconvenience caused surrounding the key sets, I understand that this can be frustrating. Please be assured that these key sets are to maintain security and safety for all guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Robertson Duty Manager

Customer review rating 3.0/5

Elisabeth K. Business - Confirmed reviews ALL

The internet was not working for the entire stay which was not ideal.

Good evening Elisabeth, Thank you for choosing FV by Peppers! We very much appreciate your comments. It is always a pleasure to receive positive feedback. However, I am disappointed to read that there were issues with your wifi during your stay - for this, we truly apologise. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Mike Robertson Duty Manager

Customer review rating 5.0/5

Simone C. Families - Confirmed reviews ALL

I really enjoyed my stay here. Staff were really nice, and the 2 bedroom apartment was stunning. I would definitely stay here again.

Dear Simone, Thank you for choosing FV by Peppers! We very much appreciate your wonderful comments. It is always great to receive positive feedback. I will share your comments with our team. We would love if you could please take a quick moment to leave us a Google review! - https://www.google.com/travel/search?q=fv%20by%20peppers%20brisbane%20reviews Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Robertson Duty Manager

Other web-users rate our hotel

  • 400 reviews 8.3/10 Location
  • 780 reviews 6.9/10 Room
  • 559 reviews 6.8/10 Service
  • 21 reviews 4.5/10 WiFi
  • 298 reviews 4.5/10 Cleanliness
  • 130 reviews 7/10 Pool
  • 119 reviews 5.9/10 Value
  • 72 reviews 6.8/10 Wellness Area

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