FV Brisbane by Peppers

Customer review rating 4.1/5 1,206 reviews

ALLSAFE approved hotel

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Room 1

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FV Brisbane by Peppers
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+ 17 Services

Hotel extras

  • Located in the heart of the Entertainment precinct

  • Luxuriously furnished and designed apartments

  • Unique U-shape pool, outdoor lounges, gymnasium and yoga studio

  • Onsite restaurant and bar

  • Close to shopping, restaurants, galleries and theatres.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • ParkingPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BRISBANE INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutique GourmandePaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • Copy/print service availablePaying
Information message

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 fortitude valley
australia

Tel: +611300092876

Fax: (+61)7/31189198

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE INTERNATIONAL AIRPORT At 13km / 8 miles - Shuttle paying

GPS :-27.457157, 153.031594

Our accommodation(s)

FV by Peppers offers stunning, luxuriously designed apartments all self-contained with a full kitchen and balcony, complemented by all the Peppers touches you know and love including complimentary Wifi and in-room movies. FV by Peppers offers travellers a refined sanctuary on the edge of 'The Valley', Brisbane's always colourful, always vibrant inner city entertainment precinct.

1 Bedroom ApartmentNon contractual photo

  • Max. number of persons: 3
  • Area: From 55 / 592 sq ft
  • Coffee/tea making facilities

1 Bedroom Premium ApartmentNon contractual photo

  • Max. number of persons: 3
  • Area: From 55 / 592 sq ft
  • Coffee/tea making facilities

2 Bedroom ApartmentNon contractual photo

  • Max. number of persons: 5
  • Area: From 65 / 700 sq ft
  • Coffee/tea making facilities

2 Bedroom Premium ApartmentNon contractual photo

  • Max. number of persons: 5
  • Area: From 65 / 700 sq ft
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

Foresters Restaurant & Bar

Type of cuisine: Regional

Welcome to Foresters Restaurant & Bar - an elevated gastro pub experience, delivered with a fine dining application. Enjoy the incredible heritage space and indulge in our selection of Australian sourced product with a twist.

Our guest reviews for
FV Brisbane by Peppers

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,206 reviews

Lovely stay

Customer review rating 4.0/5

Anonymous Friends - 04/03/2021 Confirmed reviews ALL

Had a pleasant stay

Great location, great service

Customer review rating 5.0/5

Cheryl K. Families - 03/03/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay at FV Peppers. From the great service, excellent staff and location, we will definitely return. Strongly recommend staying at your place

Great staff. Nice room

Customer review rating 4.0/5

Anonymous Couples - 02/03/2021 Confirmed reviews ALL

The staff were very kind. I can’t fault them. The initial room we were in had a smell but staff were great and immediately organised for us to move. So that was great. The only downside was the room they moved us to didn’t have a bath which was something I had requested. It’s not a ‘big’ deal but a little disappointing. Overall a great stay and I would consider staying again. Thank you

Great rooms. Great facilities, great location

Customer review rating 4.0/5

Grant Couples - 02/03/2021 Confirmed reviews ALL

Confusing with all the different buildings and entrances! But rooms, location and rooftops were amazing!

Great hotel

Customer review rating 5.0/5

Chantal L. Friends - 02/03/2021 Confirmed reviews ALL

Friendly staff. Close by to everything

Not the best hotel

Customer review rating 2.0/5

Naomi Couples - 02/03/2021 Confirmed reviews ALL

We paid more money for a room with a view and to be higher up, However when we checked in our room faced directly into your second tower. (No view) To your credit your reception did move us, however we had to wait another 4 hours for our room (6pm we got access to our room) The hallways to the rooms on level 17 and leave 6 (for lift) stunk like mould and had no aircon. You had advertised room service and when we were checked into our room discovered you were not doing this service due to Covid, we had no communication about this prior to reading it in the room. Reception didn’t even tell us. If we had known this prior to getting there we would of cancelled our booking and went to a different hotel who offered this service. Your website made your hotel look a lot better than it actually was.

Could have been better

Customer review rating 3.0/5

Anonymous Business - 01/03/2021 Confirmed reviews ALL

Check in took a long time and the staff were distracted, tv in the living area did not work for local channels and the coffee machine didn't work properly so wasn't able to use it. I did not appreciate that I couldn't get to my car I had to sit and wait for staff to retrieve my umbrella from the car when I had to get to work in the rain.

Dear Melissa V., Thank you for taking the time to tell us about your experience at FV by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. FV is a large complex with a lot of information needed to successfully navigate the property and its many great facilities. We appreciate this can be a lot to take in and are reviewing this further for greater efficiency for our guests. I am sorry to hear the staff seemed distracted as the customer focus and attention of our team is usually second to none. I will pass this onto the Front office team to ensure they are completely focussed when checking a guest in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthew Knight General Manager

Well located for event

Customer review rating 4.0/5

Guest Friends - 01/03/2021 Confirmed reviews ALL

Vallet parking is slow and too expensive for accor club members this should be included. There are also a lot of instructions to remember - its not a vary streamlined process when checking in. Facilities were nice, room was well appointed. Disappointed with the lack of hotel services and the constant "Covid" excuse being utilised for non covid related things.

Hi Melissa, Thank you for your feedback in regards to your recent stay with us though I am disappointed to hear of the issues you mention. The complex is quite large and difficult to navigate so we do understand the amount of information provided on check in can be overwhelming. We will review this further to see if it can be more streamlined as there is also a lot of this information in the welcome letter and pre arrival information. Thank you also for the points around the valet parking and I will review this further for our members. Currently this is not included as part of the loyalty platform however is something we can discuss. Thank you again Melissa and I am glad to hear you enjoyed our location. We do hope you will give us an opportunity to better serve you in the near future. Kind regards Matthew Knight General Manager

Well located, close the the main clubs I wanted to visit, good stay, awesome staff

Customer review rating 5.0/5

Antonio P. Friends - 28/02/2021 Confirmed reviews ALL

Was an amazing stay for my first time getting an apartment, loved every second of it

Hi Antonio, Thank you for your feedback and I am happy to hear you enjoyed everything about your stay with us. We look forward to welcoming you back again soon Kind regards Matthew Knight General Manager

Great location and beautiful property

Customer review rating 5.0/5

Shane Z. Couples - 28/02/2021 Confirmed reviews ALL

The property is stunning, in a great location and the 1 bed room apartment was lush to say the least! Beautifully appointed and spacious. We walked in and were taken back at how at home we felt. I was also celebrating my birthday and the team at the hotel had a beautiful bottle of wine and card waiting me me along with some chocolates, this genuine nice touch made my day and further increased our love for the brand. The entire team went above and beyond and nothing was too much trouble.

Hi Shane, Thank you for your feedback and great to hear you had a wonderful stay with us and the team looked after you so well. I'm sorry to hear the pre-arrival information wasn't clear on the correct hotel reception and we will review this to ensure this is made clear. We are working on better signage as well to clearly identify each area. Thank you again and we look forward to welcoming you back again soon. Kind regards Matthew Knight General Manager

Great amenities and extra features

Customer review rating 4.5/5

Veneta Friends - 28/02/2021 Confirmed reviews ALL

Loved that we could book a spa room privately for 4 hours and use a rooftop pool. Odd location for a great hotel

Hi Veneta, Thank you for your review and great to hear you enjoyed the location and the VIP spa and pool areas. We look forward to welcoming you back again soon. Kind regards Matthew Knight General Manager

Great Location

Customer review rating 4.0/5

Jenny S. Couples - 28/02/2021 Confirmed reviews ALL

We had a lovely weekend. The only downside is the $200 Security against my credit card. Over a week later is still pending and not back in my account,

Hi Jenny, Thank you for your feedback and I'm glad you enjoyed your stay with us. The bond taken on check in is released the day after departure by our front office team and is then with your bank to release the funds back to you. Each bank is different with some taking 7-14 business days and others releasing them with in the week. If this has not yet been received please let our friendly reception team know and we can make contact with your bank to request they release them asap. Thank you again and we do hope to welcome you back again soon. Kind regards Matthew Knight General Manager

Friendly, welcoming and knowledgeable staff

Customer review rating 5.0/5

Anonymous Business - 27/02/2021 Confirmed reviews ALL

Great stay. A wonderful welcome from the front desk team. Perfect whilst on a work trip.

Dear Nicola L., We very much appreciate your comments regarding your stay at FV by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew Knight General Manager

Friendly staff beautiful views

Customer review rating 4.5/5

Renata Families - 26/02/2021 Confirmed reviews ALL

Amazing views and facilities .Friendly and welcoming staff. Looking forward stay again in future.

Hi Renata, Thank you for your feedback and great to hear you enjoyed your stay and found the views beautiful and staff friendly. Thank you again and we look forward to your next stay. Kind regards Matthew Knight General Manager

All Good

Customer review rating 3.5/5

Stephen C. Business - 25/02/2021 Confirmed reviews ALL

Good room - just a dead cockroach in bathroom. Mix up with booking - could have put in a room once you worked out I ws a genuine guest and worked out detial later - took a long time - staff were friendly

Dear Stephen, Thank you for your feedback and I am glad to hear you had a good stay with us. I am sorry to hear of the check in issues and the cockroach in the bathroom and rest assured we are addressing this further. Thank you again and we do hope to welcome you back again soon. Kind regards Matthew Knight General Manager

Great location

Customer review rating 4.5/5

Ann-maree K. Business - 25/02/2021 Confirmed reviews ALL

Friendly and helpful staff on arrival, great location, easy access to building and property and apartment fully equipped for an enjoyable stay.

Dear Ann-Maree K., We very much appreciate your comments regarding your stay at FV by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew Knight General Manager

Amazing facilities and service!

Customer review rating 4.0/5

Abbey Couples - 24/02/2021 Confirmed reviews ALL

Was extremely impressed with the service and facilities. The addition of complementary gifts for our special occasion felt very personal and lovely. Very impressed with the service too!

Dear Abbey, Thank you for taking the time to provide your feedback from your recent stay with us and great to hear you were impressed with the service and facilities. I'm disappointed to hear about the cleanliness concerns and I will discuss this further with our Housekeeping team to ensure our standards are being met each and every time. Thank you again and we look forward to welcoming you back again soon. Kind regards Matthew Knight General Manager .
Customer review rating 5.0/5

Anthony C. Business - 24/02/2021 Confirmed reviews ALL

Very impressive

Hi Anthony, Thank you for your review and great to hear you were impressed with your stay. Thank you again and we look forward to welcoming you back again soon. Kind regards Matthew Knight General Manager

Below average service with a below average room but one of the best rooftop pools.

Customer review rating 1.5/5

Jacks Solo - 23/02/2021 Confirmed reviews ALL

It was a last minute decision to stay at FV. Rather than booking online I thought I'd walk in as was only around the corner. After asking for a room I was not given any room options (perhaps there was only one room left, though unlikely on a Thursday). I was then told the room would be $209. The price on the FV website was $155 so I questioned it. Without explanation they re-eadjusted the price. A pretty disappointing price hike - feels purely like a cash grab. After the room changing during the check in process they couldn't find the key for the new room. After 10+ minutes the room was changed again. The room itself was disappointing - firstly the view of a street concrete wall vs the city views shown on the website. Other issues with the room included: - The main TV flickers - Door to the bedroom didn't close properly so street light permeated the room (only subtle but I'm a light sleeper) - The small TV in the bedroom is at eyelevel - perfect if you want to watch it while standing but not great while lying. The TV was crooked and the batteries of the remote fell out as it had no back casing - The two singles that made up the king had a pretty thin layer of bedding on top so could not sleep in the middle due to the bump. There was a significant lack of finesse with the service and room I stayed compared to what I would expect from a nice hotel. The points this hotel gets is purely for the rooftop pool - it is amazing.

Dear Jackson H., Thank you for taking the time to tell us about your experience at FV by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I've tried to call and have left a message should you wish to dicuss this further. I have also since spoken to our team in regards to walk in bookings and ensuring we are presenting options and quoting correctly and again apologisefor any misunderstanding here. I have also reported all maintenance items to our team to rectify asap and followed through with the importance of these being reported by our housekeeping team prior to any guests using the apartments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthew Knight General Manager

Well Located

Customer review rating 2.5/5

Anonymous Business - 22/02/2021 Confirmed reviews ALL

Located within a short walk to our office and very convenient for interstate travellers.

Dear Renderco Pty L., Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have asked the team to provide your tax receipt via email and this should arrive today for you. I am glad to hear you enjoyed our location and would be happy to hear any further feedback on your check in and interactions with the team that scored us lower than normal. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthew Knight General Manager

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