FV Brisbane by Peppers 4 stars

Customer review rating (ALL Rating) 3.8/5 1,053 reviews

FV Brisbane by Peppers - Image 1
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191 Brunswick Street, 4006 FORTITUDE VALLEY, Australia

Description

Hotel extras

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite parking and a 24 hour reception desk

Our accommodation(s)

Suite

The Fortitude Suite

  • 3 pers. max
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

GPS:-27.456174, 153.031901

Telephone
Fax +61 7 3118 9198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,053 reviews

TripAdvisor Rating  3.6/5  602 reviews

Great hotel, poor service

TripAdvisor rating 3.0/5

Kerbi G TripAdvisor review

This is actually a really nice hotel in a very convenient location, right across from the fortitude Valley train station and around the corner from the tivoli. The facilities are beautiful with 2 public pools, multiple private spa rooms and a cinema that can be booked foc via reception. The service is terrible though. We called direct to book and spoke to a woman who's understanding of English was so bad we had to give up and book online. Check in was mediocre. Room was beautiful and spacious and well equipped. We booked a spa room because the cinema was not functional, even though there was no such notice on the cinema door and we had experienced the same circumstance about a year ago when we last stayed there. The spa room was beautiful although, even though it required a booked 4 hour time slot, there were no towels, no refrigeration facilities, no glassware, cutlery or crockery (although a dishwasher was kindly provided) no ice, the spa pool's water level was nearly below the filter, the audio was not functional and the TV provided was not linked to the hotels WiFi. They definitely dropped the ball on a facility that could have made them next level. We tried to book a late checkout but were informed that it would be a $50 per hour charge. We succumbed due to necessity and booked a 4 hour late checkout but upon checkout, we were told we would be charged for an entire night's stay. The receptionist would not budge when we contested this charge and it took over 20 minutes of arguing for her to honour the fee quoted by the night auditor. We forgot to check in one of the keys when we checked out but instead of reminding us or asking for the key, we were instantly charged $90 to replace the key. We have contacted the hotel via email to express our concerns and unpleasant interactions and after a week, have had no reply, so clearly they don't value any negative feedback as an opportunity for improvement. Simply due to the service alone (or lack thereof) I will not be contemplating this hotel for another stay.

Not the Peppers experience you are used to and a bitterly disappointing departure.

TripAdvisor rating 1.0/5

jordanh441 TripAdvisor review

Some feedback from a hospitality professional’s perspective- while I was in Brisbane to let my hair down and have a a great time for my anniversary, I have to say there have been a few things from the FV that have really left a sour taste in my mouth - the first being the interaction I had as I was leaving which left an incredibly poor impression as I was heading home and to be brutally honest had me regretting booking with FV by Peppers. For some background – so this doesn’t come across as someone simply complaining and being difficult for the sake of being difficult – I have worked in hospitality for the better part of a decade, managing a 5 star reception myself. Hospitality is really an industry where service makes the difference, and in a fiercely competitive environment such as the Brisbane CBD – I would imagine that brand reputation is arguably more important than daily rates. Although based on my own experience - it could also be the case that churn-and-burn is FV Peppers game, and that would not surprise me at all after our last stay. The first issue was the late checkout I had arranged with the night auditor the morning of our departure. I had specifically requested the pricing for an additional night vs late checkout to ensure I would be able to sleep undisturbed until we had to leave for the airport. I was given the nightly rate and based on that information asked for the 2pm checkout based on the colleague who checked me in stating late checkouts were an additional $50.00 per hour. There was no information provided to suggest if the room was unable to be turned over (which would have been entirely possible given the state the room was left in just after 1pm- as I had stripped linens cleaned benches and left the room in a tidy state) I would be charged for the full rate, because had that information been communicated to me it would have changed the decision. The FV staff member who checked me out STATED I was going to be paying the full nightly rate, despite the fact the service and charge had already been agreed on at the time I had requested it. The attitude of "we tried to contact you and couldnt, so its your problem and we ARE charging you" was something I have never experienced and to be honest I was completely taken aback. To be forced to justify myself and have to explain that I have agreed to a set rate for a service provided to then be told on checkout that has increased substantially is not only inappropriate business practice, but incredibly poor decision making on your GSA'S part, because it wasn’t until I became visibly upset after being told 3 times it didn’t matter that the late checkout had been discussed and agreed to – I would be paying the full night that she RELUCTANTLY told me she would honour the charge her colleague had already confirmed for me. Had there been any doubt about this, a simple “I will have to double check with my manager and colleagues and find out some more information on what has happened, but we will definitely get back to you” and I imagine after confirming the discussion with the night audit staff member the $200 charge would not have been contested, I wouldnt feel like I was being given the 5th degree and id probably be looking at booking our stay in March with them. I'll also point out the below issues could have been overlooked if the departure had gone smoothly, but as happens when a guest becomes upset, a singular issue very quickly spirals and minor issues get thrown on the pile and the mole hill grows to mountain. The second issue is while we were staying there, the cinema was unavailable for use, the spa rooms, while free to book, were run down and devoid of anything useful – the tv was not connected to the wifi – the audio systems were using 3.5mm audio jacks which haven’t existed since the stone age, and it was quite clear that the facility had not been upkept in quite some time as during my last stay with the facilities were in MUCH better condition. The third issue is the staff and their poor communication and decision making - specifically relating to the charge for the key that I have posted back this afternoon. While I understand loss and the need to protect a business from incidental loss etc – I do not appreciate being charged before being made aware of the issue – as I could have simply called Kerbi to confirm she had the key in her bag and posted it to avoid having to wait for a refund. Now - to be fair - a call was made and a message was left, but I was at work. By the time I had called back 13 minutes later – the charge had been made. You have my card details, a security bond of $300 and more than enough to cover the replacement of a key AND a $200 late checkout – this could have waited to close of business to hear back from me right? I now have to wait for the key to be received and the refund to be processed – leaving me feeling as though your team believed I was a bad debt risk – despite the fact that this was entirely covered by your damage bond. You have my credit card held - and made the conscious decision to charge my card prior to discussions with me. Incredible. Seriously… I can not for the life of me understand the mentality here? You've lost a customer over pennies in the scheme of things. The additional rate they forceably tried to extort from me has cost them somewhere in the area of 15 - 20 room nights annually for 2026 concerts and travel alone. All in attempt to grab at an extra $160 dollars in rooms rev. Well done. *slow clap* I honestly can not think how that seemed to be the most appropriate response for their reception staff. It is beyond inappropriate to have confirmed a cost and service only to have the staff tell me I need to pay almost double what I had agreed to after the fact. It borders on deceptive practice. Kerbi and had an amazing night out on the town, we came back to our room smiling ear to ear after what was a bucket list night enjoying each others company and our favourite bands. To have that turned around as we walked out the door is disappointing beyond belief, and to be completely honest has burned any good will I had towards the Peppers brand, and is a far cry from the service I enjoyed in Palm Cove and Port Douglas. The FV by Peppers could learn a lot from their sister properties and the service standards they live to. Now, I understand the above may not be received in good faith or possibly even as an unreasonable critique, but for anyone reading this – while I am frustrated beyond belief, I always offer what I believe to be fair and reasonable feedback – and I do also have some positives to pass on, the rooms were clean and spacious (kudos to the HK team), the amenities in room were above what I had expected, the staff did recognise our anniversary with a lovely bottle of sparkles and chocolate and SOME OF the public areas (that were accessible) were quite nice to enjoy as well, the others stank of urine and faeces, (possibly because of the private apartments and the pets) but that is where the positives in my experienced ended. After reading some of the concerns and responses from other guests, I eagerly await Dolores' generic response to this review and attempt to reduce the issues in the eyes of the readers with a "we're sorry you experienced this... weve taken the feedback on board and will try to do better." Although given the ratios of reviews - it seems like almost all of the feedback would be better directed at the lovely brick wall in the hallways for all of the steps they've taken. I still have yet to receive a reply to the email I sent yesterday in an attempt to rectify my issue internally, and as such, decided id share my experience with the public after affording them the time to respond, a luxury their guests are denied in my experience.

Customer review rating 4.5/5

Paul M. Families - Confirmed reviews ALL

We had a staycation in the city with the family and was an amazing hotel with great amenities. Just the area in Fortitude Valley was a bit dodgy which was a bit uncomfortable for the kids. To be clear this is in no way the hotels issue but something we will keep in mind next time.

Dear Paul, Thank you for choosing to stay with us for your staycation. We appreciate seeing that you found it an amazing hotel with great amenities. We do apologise for the difficulty you had with some aspects of the surrounding areas near the hotel, but we are glad to see that you enjoyed your time while with us. We would be happy to have you stay with us again. Warm Regards, Michael Case Duty Manager

Customer review rating 0.5/5

Kate V. M. Families - Confirmed reviews ALL

Facilities would have been great if they all worked. Split between 3 buildings, trying to find our room was a nightmare.

Dear Ms Kate, Thank you for taking the time to share your feedback following your stay at FV by Peppers. I’m sorry to hear that issues with the facilities and the layout across the buildings made your stay frustrating. This is not the experience we aim to provide, and I understand how this would have impacted your overall stay. I appreciate you raising these concerns and sharing your experience. Kind regards Dolores

Customer review rating 4.5/5

Debbie C. Business - Confirmed reviews ALL

I enjoyed my stay, the only thing that I could fault is the having to change areas to get the lifts to my room, other than that it was lovely

Dear Debbie C., Thanks for letting us know about your stay with us. It's great to see that you had a comfortable stay while at FV. I will let the team know about your stay and how much you enjoyed it. I apologise that you had some difficulty getting back to your apartment. And, we will endeavour to improve our communication on check in to make sure our guests understand how to access areas of the apartment buildings. We look forward to seeing you next time you stay with us. Warm Regards, Michael Case Night Manager

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Other web-users rate our hotel

  • 420 reviews 7.8/10 Location
  • 831 reviews 6.6/10 Room
  • 572 reviews 6.9/10 Service
  • 15 reviews 6.9/10 WiFi
  • 353 reviews 4.6/10 Cleanliness
  • 332 reviews 4.9/10 Amenities
  • 163 reviews 7.2/10 Pool
  • 74 reviews 4.3/10 Food

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