FV Brisbane by Peppers

We paid more money for a room with a view and to be higher up, However when we checked in our room faced directly into your second tower. (No view) To your credit your reception did move us, however we had to wait another 4 hours for our room (6pm we got access to our room) The hallways to the rooms on level 17 and leave 6 (for lift) stunk like mould and had no aircon. You had advertised room service and when we were checked into our room discovered you were not doing this service due to Covid, we had no communication about this prior to reading it in the room. Reception didn’t even tell us. If we had known this prior to getting there we would of cancelled our booking and went to a different hotel who offered this service. Your website made your hotel look a lot better than it actually was.

Check in took a long time and the staff were distracted, tv in the living area did not work for local channels and the coffee machine didn't work properly so wasn't able to use it. I did not appreciate that I couldn't get to my car I had to sit and wait for staff to retrieve my umbrella from the car when I had to get to work in the rain.

Vallet parking is slow and too expensive for accor club members this should be included. There are also a lot of instructions to remember - its not a vary streamlined process when checking in. Facilities were nice, room was well appointed. Disappointed with the lack of hotel services and the constant "Covid" excuse being utilised for non covid related things.

Was an amazing stay for my first time getting an apartment, loved every second of it

The property is stunning, in a great location and the 1 bed room apartment was lush to say the least! Beautifully appointed and spacious. We walked in and were taken back at how at home we felt. I was also celebrating my birthday and the team at the hotel had a beautiful bottle of wine and card waiting me me along with some chocolates, this genuine nice touch made my day and further increased our love for the brand. The entire team went above and beyond and nothing was too much trouble.

Loved that we could book a spa room privately for 4 hours and use a rooftop pool. Odd location for a great hotel

We had a lovely weekend. The only downside is the $200 Security against my credit card. Over a week later is still pending and not back in my account,

Great stay. A wonderful welcome from the front desk team. Perfect whilst on a work trip.

Amazing views and facilities .Friendly and welcoming staff. Looking forward stay again in future.

Good room - just a dead cockroach in bathroom. Mix up with booking - could have put in a room once you worked out I ws a genuine guest and worked out detial later - took a long time - staff were friendly

Friendly and helpful staff on arrival, great location, easy access to building and property and apartment fully equipped for an enjoyable stay.

Was extremely impressed with the service and facilities. The addition of complementary gifts for our special occasion felt very personal and lovely. Very impressed with the service too!

Very impressive

It was a last minute decision to stay at FV. Rather than booking online I thought I'd walk in as was only around the corner. After asking for a room I was not given any room options (perhaps there was only one room left, though unlikely on a Thursday). I was then told the room would be $209. The price on the FV website was $155 so I questioned it. Without explanation they re-eadjusted the price. A pretty disappointing price hike - feels purely like a cash grab. After the room changing during the check in process they couldn't find the key for the new room. After 10+ minutes the room was changed again. The room itself was disappointing - firstly the view of a street concrete wall vs the city views shown on the website. Other issues with the room included: - The main TV flickers - Door to the bedroom didn't close properly so street light permeated the room (only subtle but I'm a light sleeper) - The small TV in the bedroom is at eyelevel - perfect if you want to watch it while standing but not great while lying. The TV was crooked and the batteries of the remote fell out as it had no back casing - The two singles that made up the king had a pretty thin layer of bedding on top so could not sleep in the middle due to the bump. There was a significant lack of finesse with the service and room I stayed compared to what I would expect from a nice hotel. The points this hotel gets is purely for the rooftop pool - it is amazing.

Located within a short walk to our office and very convenient for interstate travellers.