FV Brisbane by Peppers 4 stars

Customer review rating (ALL Rating) 3.9/5 1,030 reviews

FV Brisbane by Peppers - Image 1
FV Brisbane by Peppers - Image 2
FV Brisbane by Peppers - Image 3
FV Brisbane by Peppers - Image 4
191 Brunswick Street, 4006 FORTITUDE VALLEY, Australia

Description

Hotel extras

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite parking and a 24 hour reception desk

Our accommodation(s)

Suite

The Fortitude Suite

  • 3 pers. max
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

GPS:-27.456174, 153.031901

Telephone
Fax +61 7 3118 9198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,030 reviews

Customer review rating 5.0/5

Amber H. Families - Confirmed reviews ALL

I enjoyed my stay, the only fault was there was no cooking items for the oven. When I called down about it they didn't have anything to give. This was weird as it was a self catering apartment. I would still come back to the hotel and the staff were great.

Dear Amber. Thank you for taking the time to share your feedback. We’re really pleased to hear you found the room clean, well organised, and that you enjoyed your overall stay. It’s also lovely to know our team looked after you well. I am sorry about the inconvenience with the cooking items for the oven and that we weren’t able to assist when you called. We understand how important it is to have a properly equipped self-catering apartment, and I appreciate how disappointing this would have been for you. Your comments have been shared with the team so we can review our kitchen provisions and improve this moving forward. We do appreciate your honesty, and we’re glad to hear you would still consider staying with us again. We hope to welcome you back for a much smoother experience next time. Kind regards, Belinda Setiawati Acting Front Office Manager FV by Peppers Hotel

Customer review rating 2.5/5

Arnaout A. Business - Confirmed reviews ALL

Room is ok however it smelt like a smoke and a dirty hand towel (not mine) was left in my room. Great gym though.

Dear Arnaout, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the room, amenities, and especially the gym facilities. However, I’m sorry to learn about the inconsistency with housekeeping during your stay. The concerns you’ve raised regarding the room odour and the towel left behind are certainly not acceptable and do not reflect the standards we aim to maintain. I understand how this would have impacted your overall experience. Please be assured your feedback has been shared with our housekeeping team for immediate review and follow-up to ensure greater attention to detail moving forward. Thank you again for bringing this to our attention, and we hope to welcome you back for a more seamless stay in the future. Kind regards, Belinda Setiawati Acting Front Office Manager FV by Peppers Hotel

Customer review rating 2.5/5

James H. Business - Confirmed reviews ALL

Hotel and room was beautiful, Staff was not fully trained to answer questions and couldn't help. I asked where to park and they couldn't tell me as i did not want the Vale Parking. I also asked about having a late check out on Sunday Morning to 11am and they refused and wouldn't help. Not the standard i expect from a Peppers Hotel. Very disappointed in the staff's attitude toward guests.

Dear James, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the spacious and comfortable room, as well as our great location. However, I’m sorry to learn that your experience with our team did not meet expectations. I apologise that our staff were unable to provide clear guidance regarding parking options. This is certainly something our team should be confident in assisting with, and your feedback will be addressed to ensure better knowledge and support moving forward. In regard to your late check-out request, please note that this is always subject to availability and depends on occupancy levels on the day of departure. I’m sorry if this was not clearly explained or if the response came across as unhelpful. Your comments regarding the service attitude have been taken seriously, as we strive to deliver a welcoming and professional experience to all our guests. We will be addressing this with the team to ensure improvements are made. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Belinda Setiawati Acting Front Office Manager FV by Peppers Hotel

Customer review rating 3.0/5

Daniel D. Families - Confirmed reviews ALL

Central location. Nice rooftop pool area. Reception staff were polite, but a little disinterested. Housekeeping was poor, even after the long weekend had ended. Beds were not comfortable, they sagged in the centre, and the pillows were terrible. Not what I had come to expect from the Peppers brand.

Dear Daniel, Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed our central location and the rooftop pool area. However, I’m genuinely sorry to learn that several aspects of your stay did not meet expectations, particularly in relation to housekeeping, bedding comfort, and service consistency. The issues you’ve raised regarding the cleanliness of the room, including carpet stains, hair left in cupboards, and food debris after servicing, are not acceptable and certainly not reflective of our usual standards. I also regret that room servicing was inconsistent and only completed upon request, as well as your experience with the comfort of the bed and pillows. Your comments about the reception experience have also been noted. While our team aims to provide warm and attentive service, it’s clear we fell short during your stay. Please be assured that your feedback has been shared with both our housekeeping and front office teams for immediate review and follow-up. We are addressing these concerns internally to ensure improvements are made. Thank you again for bringing this to our attention. We do value your feedback and hope to have the opportunity to restore your confidence in a future stay. Kind regards, Belinda Setiawati Acting Front Office Manager FV by Peppers

Customer review rating 0.5/5

Catherine G. Solo - Confirmed reviews ALL

Overpaid and was not helped . No assistance given takes 15 days for refund. Extremely rude.

Dear Catherine, Thank you for sharing your feedback. I’m very sorry to hear about your experience, particularly regarding the service you received and the delay with your refund. This is certainly not the level of service we aim to provide, and I understand how frustrating this situation must have been. Please note that refund processing times can take up to 05 –10 business days depending on the financial institution; however, this should have been clearly communicated to you, along with a more supportive and professional approach from our team. I sincerely apologise if this was not your experience. Your comments regarding the service at reception have been taken seriously and will be addressed with the team to ensure this does not happen again. Thank you again for bringing this to our attention. We do value your feedback and hope to have the opportunity to restore your confidence in a future stay. Kind regards, Belinda Setiawati Acting Front Office Manager FV by Peppers

Other web-users rate our hotel

  • 403 reviews 7.9/10 Location
  • 811 reviews 6.7/10 Room
  • 577 reviews 6.9/10 Service
  • 13 reviews 8.6/10 WiFi
  • 323 reviews 4.3/10 Cleanliness
  • 316 reviews 5.3/10 Amenities
  • 146 reviews 7.3/10 Pool
  • 126 reviews 5.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Brisbane