ibis Rio de Janeiro Nova America Hotel 3 stars

Customer review rating 4.4/5 9,436 reviews

ibis Rio de Janeiro Nova America
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+ 14 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Rio de Janeiro Nova America

Av. Pastor Marthin Luther
King Jr, 126, Bloco 11 -
Torre 4.
20765971
rio de janeiro
brazil

Tel: +552132822300

Fax: (+55)2131846162

Check-in from 12h00

Check out up to 12h00

  • By plane

    GALEAO At 14km / 8.7 miles

  • By train

    DEL CASTILHO At 0.1km / 0.06 miles

GPS :-22.877995, -43.271942

Our accommodations

Standard Apartment with one double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Wireless internet in your room

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 0 / 0 sq ft
  • Wireless internet in your room

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Wireless internet in your room
Apartments

Our restaurants and bars

IBIS LOUNGE

Non contractual photo

The bar is a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Rio de Janeiro Nova America

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,436 reviews

tripadvisor

TripAdvisor Rating 4.0/5

710 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very clean, great location, on acceptable for the price

Customer review rating 4.4/5

Ted Solo - 22/03/2020 Confirmed reviews ALL

I will definitely be returning. The room was clean and the view was excellent. The battery in the lock safe was dead which caused a problem. The bed was not made with the exception of one sheet on the top. A blanket was in the closet. Some confusion over my checkout time which had been pre-paid. For the money, it was very good

High comfort on a perfect location

Customer review rating 4.4/5

Giovani Business - 13/03/2020 Confirmed reviews ALL

Easy to check-in, great staff service with people always smiling and being helpful. Located inside de shopping complex offers security and safety nearby great food and drinks options

Dear Giovani, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and our service, we are very concerned with offering an excellent experience and great service to our guests We hope to see you soon! Sincerely, Matheus dos Passos Supervisão Guest Experience Ibis RJ Nova América

Very well located to mall and metro

Customer review rating 4.4/5

Don Friends - 08/03/2020 Confirmed reviews ALL

Entire hotel was kept very clean and staff was helpful. Had no issues with language barrier.

Nice clean well located Hotel

Customer review rating 4.4/5

Bjørn W. W. Friends - 01/03/2020 Confirmed reviews ALL

Liked the Hotel Even if its a bit out of central Rio. Safe location next to shoppingmall. Nice rooms. Clean. Good breakfast

Dear Bjorn W., Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and our service, we are very concerned with offering an excellent experience and great service to our guests We hope to see you soon! Sincerely, Matheus dos Passos Supervisão Guest Experience Ibis RJ Nova América

Good Stay

Customer review rating 4.4/5

Anonymous Couples - 28/02/2020 Confirmed reviews ALL

Everything went well

well located

Customer review rating 4.4/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

it was ok, issues three times with the key when trying to open the room, errors in billing

Dear Fabiane M., Thank you for sharing your experience with us. We are sorry for not providing a pleasant experience at our hotel. We will check with the hotel's maintenance team if it occurs regarding the room key problem. Regarding the error in charging your reservation, we apologize for the mistake. We verified that the excess amount was used to pay for extra consumption, however, if there were no such consumption, we would immediately return the amount. Regarding the reports in our restaurant, we are no longer providing trays, as we are making a change in our concept and architecture, where one of the proposals is to remove this item. However, we are deeply sorry for not having items that would meet your needs. We look forward to welcoming you to our hotel again. Sincerely, Matheus dos Passos Supervisão Guest Experience Ibis RJ Nova América

Stained sheets, breakfast untasteful

Customer review rating 4.4/5

Arthur Business - 16/02/2020 Confirmed reviews ALL

Comforter had several stains, bed sheet seemed smaller as it would get off easily.

Prezado Arthur, Agradeço por nos avaliar e compartilhar sua experiência conosco. Lamentamos por não disponibilizar uma agradável experiência em nosso hotel com os nossos serviços. Seu relato será encaminhado para os responsáveis dos setores em questão, pois desta forma trabalharemos na melhoria dos pontos abordados. Esperamos recebê-lo novamente em nosso hotel e proporcionarmos uma melhor experiência. Atenciosamente, Matheus dos Passos Supervisão Guest Experience Ibis RJ Nova América

meetings at corporate ofices

Customer review rating 4.4/5

Anonymous Business - 01/02/2020 Confirmed reviews ALL

basic rooms bathrooms could be cleaner corridor look very old and dirty

Good stay

Customer review rating 4.4/5

Isabel Couples - 30/01/2020 Confirmed reviews ALL

Only had a one night stop over but it had everything we needed, staff were lovely and check in was easy, wish we had more time to spend here

Elevators too small for luggage cart...

Customer review rating 4.4/5

Daniel Families - 09/01/2020 Confirmed reviews ALL

Very difficult to reach the room as the elevator is too samall for the cart loaded with the luggage. Great breackfast and fantastic staff

Dear Daniel, Thank you for your comment and evaluation. We were happy that your stay was positive and you enjoyed our breakfast. Regarding elevator size and speed, we follow the design and use guided by the manufacturer. Our trolleys were purchased according to the size of our lifts to carry a reasonable amount of luggage. We always seek the comfort and quality of our services. We look forward to welcoming you back to our hotel. See you later! Sincerely, Matheus dos Passos Guest Supervision Guest Experience Ibis RJ Nova América

Confortable y s.

Customer review rating 4.4/5

Bueno, M. S. Couples - 03/01/2020 Confirmed reviews ALL

Ok

Sensacional

Customer review rating 4.4/5

Sra O. Couples - 08/12/2019 Confirmed reviews ALL

Ambiente limpo, clean e aconchegante

Show

Customer review rating 4.4/5

Fabrício D. S. C. Families - 04/12/2019 Confirmed reviews ALL

Excelente

Prezado Fabrício, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e nosso atendimento, nos preocupamos muito em oferecer uma excelente experiência e um ótimo serviço aos nossos hóspedes Esperamos você em breve! Atenciosamente, Matheus dos Passos Supervisão Guest Experience Ibis RJ Nova América

It was all right.

Customer review rating 4.4/5

George B. Business - 30/10/2019 Confirmed reviews ALL

Was ok. A few disappointments. Got stuck in elevator, reservation change got confused and it seems the price gets higher every time I stay. I am thinking I can stay at the Hilton hotel in Barra for same price with same security. I am a Hilton member. Any way I use Ibis a lot and even have others use it in the past but might change.

Dear George William B., Thank you for your message and evaluation of your stay at Ibis RJ Nova América We were pleased to receive your feedback.We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an excellent experience in our hotel! Regarding our rate values, our brand works with values ​​according to hotel occupancy, so as we have this variant, we advise our guests to make reservations as early as possible, thus ensuring a more flexible rate! Thanks for taking the time to share your hosting experience and evaluate us. Matheus dos Passos Supervisora Guest Experience Ibis RJ Nova América

I found the facility very unsatisfactory. The staff and the breakfast are the only reason I gave it a 3

Customer review rating 4.4/5

Karen K. Business - 21/10/2019 Confirmed reviews ALL

Unpleasant. The facility is dirty and badly in need of paint. The floor in my room was dirty daily. The carpet on the 17th floor was badly stained and the dirt on the floor became dirtier each day of my 2 week stay. The beds do not have mattresses but foam pads instead. The toilet paper could be spit through, there was no conditioner in the room. But most significantly the location is not safe. There is no freedom to be outside with a favella across the street.

Dear Karen k., Thank you for your evaluation. We're very sorry that we were unable to meet your hosting needs with us. We'll be continually striving to improve our services and deliver the best quality option to our guests. Thanks for your notes. Sincerely, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América

Good

Customer review rating 4.4/5

Hd D. G. Couples - 29/09/2019 Confirmed reviews ALL

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Dear Eunice, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América
Customer review rating 4.4/5

Mario Business - 21/09/2019 Confirmed reviews ALL

Sufficient

Dear Antonio Mario, Thanks for your message regarding hosting. Thank you for telling us your opinion and leaving your definitions and suggestions for continually improving our services. Sincerely, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América

Dentro do esperado

Customer review rating 4.4/5

Claudio Business - 25/08/2019 Confirmed reviews ALL

Tranquila

Prezado Claudio, Agradecemos sua avaliação! Obrigada por nos contar sobre sua impressão e experiência em nosso hotel! Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América

check out

Customer review rating 4.4/5

Jonas F. Business - 10/08/2019 Confirmed reviews ALL

demora no check out

Prezado Jonas, Obrigado por dedicar um tempo para compartilhar seu feedback e nos apontar pontos de melhoria. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América
Customer review rating 4.4/5

Anonymous Business - 26/07/2019 Confirmed reviews ALL

Good.

Prezada Amanda, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América
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