ibis Rio de Janeiro Nova America 3 stars

Customer review rating (ALL Rating) 4.3/5 1,900 reviews

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Av. Pastor Martin Luther King Jr, Numero 126, Bloco 11, Torro 4, 20765971 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Ibis Nova America Rio de Janeiro is a 17-minute drive from International Airport

  • A 30-minute drive from Novo Rio Bus Station

  • 4 minutes from the entrance of the Yellow Line, access to Barra da Tijuca

  • Located inside the Nova América Shopping Mall

  • Easy access to the subway

Our accommodation(s)

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Hotel location

ibis Rio de Janeiro Nova America

Av. Pastor Martin Luther King Jr, Numero 126, Bloco 11, Torro 4
20765971 RIO DE JANEIRO
Brazil

GPS:-22.87707, -43.27085

Telephone
Fax +55 21 3184-6162

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,900 reviews

TripAdvisor Rating  4.5/5  1,020 reviews

Certificate of excellence 2024

Nice location, good basic accommodations, friendly staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I enjoyed the easy access to the mall. Also made use of the walking/exercise path and outdoor exercise area. Was nice to be out with the local residents and other hotel guests in the morning. The room curtains and floor are due for a refresh. Had to change rooms as the first room was not completely clean; found debris on the floor and the curtains were in need of cleaning. Second room was much better. Overall was satisfied with the stay. When I checked in, there were no lines, but noticed others were not so lucky. Would not have been very happy to have to wait to check in.

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, basic accommodations, and friendly staff. It's great to know that you appreciated the easy access to the mall and the outdoor facilities. We sincerely apologize for the cleanliness issues you encountered in your initial room; rest assured that this does not reflect our usual standards. Your comments regarding the room curtains and floor have been duly noted for improvement. We are continuously working to enhance our guests' experience. We appreciate your understanding and are glad that your stay improved in the second room. Your feedback regarding the check-in process is valuable, and we will strive to ensure a smoother experience for all guests. We look forward to welcoming you back for an even better stay. Best regards, ibis Rio de Janeiro Nova America

Estadia ótima

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

A fila do check in levou 30 min para ser atendido!

agradecemos o seu feedback. Lamentamos a espera no check-in e vamos revisar nossos processos para melhorar. Esperamos recebê-lo novamente em breve. Atenciosamente, ibis Rio de Janeiro Nova America.

very Good Working Crew at that hotel Just need a little more training on customer service to foreigners.

Customer review rating 4.5/5

Aloisio D. Families - Confirmed reviews ALL

I have had the best experience with all works at this location; a little more training and they will be the best. One little suggestion about the breakfast: a complementary cup of coffee for a customer staying at the hotel should not hurt the business and would go a long way. Some just don't like to eat in the morning and all they need is a cup coffee and go back to their room and charging them for that coffee makes no sense to me.

Dear Aloisio D., We appreciate you sharing your experience with us. We are pleased to hear that you had an excellent interaction with our team. We will take into consideration your suggestion regarding breakfast. As for the training in assisting foreigners, we will reinforce this aspect with our team to better serve you and all our guests. We look forward to welcoming you again soon for an even more enjoyable stay. Sincerely, ibis Rio de Janeiro Nova America

Trouble with luggage transport

Customer review rating 1.5/5

John S. Families - Confirmed reviews ALL

The hotel does not have any means of luggage transportation to the rooms. I traveled with my family, including a 1-year-old baby - So lots of stuff. It was painful to transport all the luggage to the room without a cart for help. It is also important to register that the trash can inside the bathroom has any plastic bag or cover. It is terrible when you have to discard the dippers of a baby.

Dear John S., thank you for sharing your feedback. We apologize for the inconvenience you faced with luggage transportation and the absence of a trash bag in the bathroom. Your comments are valuable to us, and we will address these areas to enhance our services. We appreciate your understanding and hope to welcome you back for an improved experience. Best regards, ibis Rio de Janeiro Nova America

Good Stay

Customer review rating 2.5/5

Marcella Families - Confirmed reviews ALL

The hotel is located inside a shopping mall facility which is pretty convenient. Regarding the room, it was like any other Ibis experience with a good bed, and clean room. The only issue was the check-in. There was a big queue for it, and took more than 40 minutes to have it done. Staff seemed to be a bit confused, but in general, it was a nice stay.

Dear Marcella, We appreciate you taking the time to share your feedback about your recent stay at ibis Rio de Janeiro Nova América. We value your kind words about our convenient location within a shopping mall and our comfortable and clean rooms. We apologize for the inconvenience you experienced during check-in. We understand that waiting in a long queue can be frustrating, and we regret any confusion you encountered with our staff. We appreciate your patience and understanding, and we will take your feedback into consideration to improve our check-in process. We are glad to hear that you had an enjoyable overall stay and we look forward to the opportunity to welcome you again in the future. Sincerely, ibis Rio de Janeiro Nova América

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Other web-users rate our hotel

  • 603 reviews 9.3/10 Location
  • 686 reviews 6.3/10 Room
  • 833 reviews 6.5/10 Service
  • 28 reviews 6.6/10 WiFi
  • 419 reviews 7.1/10 Breakfast
  • 340 reviews 6.2/10 Cleanliness
  • 218 reviews 4.4/10 Value
  • 148 reviews 8.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.