ibis Rio de Janeiro Nova America Hotel 3 stars

TripAdvisor rating 4.0/5 692 reviews
ibis Rio de Janeiro Nova America
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+ 14 Services
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Room 1

Number of guests
Children's age

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Rio de Janeiro Nova America

Av. Pastor Marthin Luther
King Jr, 126, Bloco 11 -
Torre 4.
20765971
rio de janeiro
brazil

Tel: +552132822300

Fax: (+55)2131846162

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    GALEAO At 14km / 8.7 miles

  • By train

    DEL CASTILHO At 0.1km / 0.06 miles

GPS :-22.877995, -43.271942

Our accommodations

Standard Apartment with one double bed

  • Max. number of persons: 2
  • Area: From 0
  • Wireless internet in your room
  • Business Desk

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 0
  • Wireless internet in your room

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 0
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

IBIS LOUNGE

Photo non contractuelle / Strictly non binding

The bar is a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Rio de Janeiro Nova America

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,071 reviews

tripadvisor

TripAdvisor Rating 4.0/5

692 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

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Customer review rating 4.4/5

Fabrício D. S. C. Families - 04/12/2019 Confirmed reviews ALL

Excelente

Prezado Fabrício, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e nosso atendimento, nos preocupamos muito em oferecer uma excelente experiência e um ótimo serviço aos nossos hóspedes Esperamos você em breve! Atenciosamente, Matheus dos Passos Supervisão Guest Experience Ibis RJ Nova América

It was all right.

Customer review rating 4.4/5

George B. Business - 30/10/2019 Confirmed reviews ALL

Was ok. A few disappointments. Got stuck in elevator, reservation change got confused and it seems the price gets higher every time I stay. I am thinking I can stay at the Hilton hotel in Barra for same price with same security. I am a Hilton member. Any way I use Ibis a lot and even have others use it in the past but might change.

Dear George William B., Thank you for your message and evaluation of your stay at Ibis RJ Nova América We were pleased to receive your feedback.We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an excellent experience in our hotel! Regarding our rate values, our brand works with values ​​according to hotel occupancy, so as we have this variant, we advise our guests to make reservations as early as possible, thus ensuring a more flexible rate! Thanks for taking the time to share your hosting experience and evaluate us. Matheus dos Passos Supervisora Guest Experience Ibis RJ Nova América

I found the facility very unsatisfactory. The staff and the breakfast are the only reason I gave it a 3

Customer review rating 4.4/5

Karen K. Business - 21/10/2019 Confirmed reviews ALL

Unpleasant. The facility is dirty and badly in need of paint. The floor in my room was dirty daily. The carpet on the 17th floor was badly stained and the dirt on the floor became dirtier each day of my 2 week stay. The beds do not have mattresses but foam pads instead. The toilet paper could be spit through, there was no conditioner in the room. But most significantly the location is not safe. There is no freedom to be outside with a favella across the street.

Dear Karen k., Thank you for your evaluation. We're very sorry that we were unable to meet your hosting needs with us. We'll be continually striving to improve our services and deliver the best quality option to our guests. Thanks for your notes. Sincerely, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América

Good

Customer review rating 4.4/5

Hd D. G. Couples - 29/09/2019 Confirmed reviews ALL

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Dear Eunice, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América
Customer review rating 4.4/5

Mario Business - 21/09/2019 Confirmed reviews ALL

Sufficient

Dear Antonio Mario, Thanks for your message regarding hosting. Thank you for telling us your opinion and leaving your definitions and suggestions for continually improving our services. Sincerely, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América

Dentro do esperado

Customer review rating 4.4/5

Claudio Business - 25/08/2019 Confirmed reviews ALL

Tranquila

Prezado Claudio, Agradecemos sua avaliação! Obrigada por nos contar sobre sua impressão e experiência em nosso hotel! Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América

check out

Customer review rating 4.4/5

Jonas F. Business - 10/08/2019 Confirmed reviews ALL

demora no check out

Prezado Jonas, Obrigado por dedicar um tempo para compartilhar seu feedback e nos apontar pontos de melhoria. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América
Customer review rating 4.4/5

Anonymous Business - 26/07/2019 Confirmed reviews ALL

Good.

Prezada Amanda, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Jaqueline Mullem Supervisora Guest Experience Ibis RJ Nova América

Excellent price to benefit ratio

TripAdvisor rating 4.0/5

Carlos C Business - 21/06/2019 TripAdvisor review

Better than average Ibis Hotels in Europe. Large bathroom and minibar. Breakfast should be better, if compared to Ibis hotels in Europe. Despite of its location, far from Rio de Janeiro downtown, the hotel is located in a block next to a shopping center, and a variety of restaurants and other facilities are offered.

Customer review rating 4.4/5

Cristiana A. Business - 17/06/2019 Confirmed reviews ALL

Pratica

Prezada Cristina, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Jaqueline Müllem Supervisora Guest Experience Ibis RJ Nova América

If you like college dormitory...

Customer review rating 4.4/5

Jeff Business - 15/06/2019 Confirmed reviews ALL

It’s a low end, low expectations sort of place. I felt like I was either in college again or at a white collar prison. A bar of soap and shampoo. No facial tissues or even plastic cups.

Dear Mr. Jeffrey, Thank you for responding to our satisfaction survey. Thank you for telling us about your experience. Sorry for not meeting your expectations. At Ibis, we strive to provide a high level of service to each of our customers, so your feedback is very important to us. Be assured that we will be taking appropriate action to address your dissatisfaction, at least as far as we can, given that some dissatisfactions are related to brand characteristics, however we will strive to ensure that our services and care for the next can serve you positively. Thanks again for letting us know about your experience. Regards, Jaqueline Müllem Guest Experience Ibis RJ Nova América

Pratico

Customer review rating 4.4/5

Anonymous Families - 01/06/2019 Confirmed reviews ALL

Hotel confortavel e funcional.

Prezado Sérgio, Obrigada por nos contar sua experiência. Ficamos muito satisfitos em saber que nossas instalações, serviços e atendimento no geral lhe agradaram. Em relação ao apontamento sobre os copos, colocamos um comunicado nos quartos informando que por conta de uma proposta de sustentabilidade da rede Accor, vamos retirar os copos de plásticos e deixar disponível no bar, caso vocês precisem, o copo reciclável. Esperamos por você mais vezes em nosso hotel. Atenciosamente, Jaqueline Müllem Supervisão Guest Experience Ibis RJ Nova América

Great

Customer review rating 4.4/5

H. Business - 27/05/2019 Confirmed reviews ALL

Nice people smooth stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Supervision Guest Experience Ibis RJ Nova América

My stay was pleasant as expected.

Customer review rating 4.4/5

John G. Business - 14/05/2019 Confirmed reviews ALL

Accor has well-trained responsive employees; courteous and focused. The rooms are adequate but obviously for sleeping only, being small, with an uncomfortable chair and no other for reading. The food was not as good as I remember a Botafogo. Excellent older gentleman at the front as greeter!

Dear John Michael G., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Nova America. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jaqueline Müllem Guest Experience Ibis RJ Nova América

Satisfactory

Customer review rating 4.4/5

Carlos C. Business - 28/04/2019 Confirmed reviews ALL

Easy and friendly communication with the visitor

Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Supervisora Guest Experience Ibis Budget RJ Nova América

Very good

Customer review rating 4.4/5

Manoel Business - 27/04/2019 Confirmed reviews ALL

Everything worked fine. Friendly staff.

Dear Manoel B., It is always good to receive positive impressions and to know that our team is meeting the needs of our guests. Regarding the soap, the quantity provided in the room is one unit, however we leave extra units available, free of charge at reception. Thank you for choosing our brand! Feel Welcome! Regards, Jaqueline Müllem Guest Experience Supervisor Ibis Budget RJ New America

Price vs cuality is well

Customer review rating 4.4/5

M Business - 18/03/2019 Confirmed reviews ALL

The Hotel is in my oppinion the place where you are only to sleep and fresh up. The room is big enough. The bathroom facilities are good and clean. on Wednesday there was a heavy shower outside which caused the desk at the window and the chair to be wet. therefor my papers on the desk and my clothes were wet. (the window was closed..) Overall I have no complaints and a thanks to all friendly personell of Ibis.

Dear Marc , Thank you for your message and evaluation of your stay at Ibis Rj Nova América. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide a great experience in our hotel! We are very sorry for the event, but on that day we had very strong rain and winds, which is why these disturbances occurred. Be aware that we will squeeze each time to work preventively and avoid such situations. Ibis hotels always seek, in their simplicity, the excellent service and service. We hope to have you with us again. see you later Thank you for taking the time to share your hosting experience and evaluate us. Jaqueline Müllem Supervisory Experience Ibis RJ New America

Very disappointing

Customer review rating 4.4/5

Luciane Business - 15/03/2019 Confirmed reviews ALL

Room was not ready / available by the time of arrival ( around 6pm) When the room was finally available the sheets were not clean and the room did not have a clean aspect Food at the buffet had a terrible aspect

Thank you for your message and evaluation of your stay at Ibis Rj Nova América. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an excellent experience in our hotel! We regret what happened during your stay with us, we will redirect your notes to the responsible departments, be aware that steps will be taken to avoid this type of inconvenience in future accommodations. Ibis hotels always seek, in their simplicity, the great service and service. We hope to have you with us again. see you later Thanks for taking the time to share your hosting experience and evaluate us. Jaqueline Müllem Supervision Guest Experience Ibis Rj Nova América

nice location

Customer review rating 4.4/5

Luca Business - 27/02/2019 Confirmed reviews ALL

as usual pretty well welcome, fast check in and check out, reasonable breakfast and standard bedroom.

Thank you for your message and evaluation of your stay at Ibis Rj Nova América It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an excellent experience in our hotel! Ibis budget hotels always seek, in their simplicity, the great service and service. We hope to have you with us again. see you later Thanks for taking the time to share your hosting experience and evaluate us. Jaqueline Müllem Supervision Guest Experience Ibis Rj Nova América

Nice hotel within a great mall

Customer review rating 4.4/5

Manuel A. Couples - 12/02/2019 Confirmed reviews ALL

Friendly staff. Great lobby and comfortable rooms.

Dear Manuel, Thank you for your message and evaluation of your stay at Ibis Budget Nova América It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an excellent experience in our hotel! Ibis budget hotels always seek, in their simplicity, the great service and service. We hope to have you with us again. see you later Thanks for taking the time to share your hosting experience and evaluate us. Jaqueline Müllem Supervision Guest Experience Ibis Budget Nova América
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