ibis Rio Porto Atlantico 3 stars

Customer review rating (ALL Rating) 4.1/5 1,112 reviews

Best price
guarantee
ibis Rio Porto Atlantico - Image 1
ibis Rio Porto Atlantico - Image 2
ibis Rio Porto Atlantico - Image 3
ibis Rio Porto Atlantico - Image 4
Av. Prof. Pereira Reis 49, Santo Cristo, 20220 800 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • An 11-minute drive to Rio de Janeiro Santos Dumont Airport

  • We are a pet-friendly hotel! Small animals are welcome.

  • Breakfast served at Novotel Porto Atlântico!

  • Rooms adapted and equipped for people with reduced mobility.

  • Children are welcome. One child can stay with parents for free.

Our accommodation(s)

Hotel location

ibis Rio Porto Atlantico

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 RIO DE JANEIRO
Brazil

GPS:-22.89702, -43.2022

Telephone
Fax +55 21 3900-1300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN BAR

The bar is a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,112 reviews

TripAdvisor Rating  4.0/5  207 reviews

Certificate of excellence 2024

Worst All experience I ever had.

Customer review rating 1.0/5

Luiz Business - Confirmed reviews ALL

No options for dinners, everyone need to go to Novotel Hotel to dinner. I cannot take any item from shop unless I pay it on time, in other hotels we can put it in the room bills. The frigobar are off, there's no water in to drink. The front door of my room are broken, making me unsafe to sleep or leave the room with my things there. The floor of room need some maintenance too

Dear Mr. Bechepeche, Although we would have liked your experience to have been better, with feedback like this we can learn and improve the quality of our service. We are already looking for ways to improve the restaurant service and we hope to welcome you very soon to our hotel for another experience. Sincerely, Isabella Santos – General Manager

Boa estadia

Customer review rating 4.0/5

Regina Solo - Confirmed reviews ALL

Simples e confirtavel

Prezada Sra. Regina, Obrigada por nos avaliar! Sua avaliação é essencial para a nossa busca em aperfeiçoar nossos serviços. Cordialmente, Isabella Santos – Gerente Geral

Extremely dissatisfied

Customer review rating 0.5/5

Marco F. Business - Confirmed reviews ALL

Rude employees, common areas dirty, not clean. My room not cleaned for two nights. My worst experience I've had in my entire journey in hotels.

Dear Marco Aurelio F., Thank you for taking the time to tell us about your experience at the ibis Rio Porto Atlantico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabella Santos - Gerente Geral

Poor service

Customer review rating 2.5/5

Francisco B. Business - Confirmed reviews ALL

Staff did not tidy the room on 2 days. Smoke detector and air conditioner have not been cleaned in ages. Light in bathroom was broken. In addition, the use of styrofoam bowls in the restaurant is not ecologically sustainable (they are using the worst kind of plastic).

Dear Mr. Francisco, Thank you for sharing your experience at the Ibis RJ Porto Atlântico. We are very sorry that we did not meet your expectations. Our housekeepers are trained to ensure that the apartment is in accordance with the standards, fully sanitized, with all items available and in perfect condition upon check-in. We truly regret the incident and are already reorienting the team and redoubling our attention to detail so that a failure like this does not occur again. We thank you again for contacting us and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabella Santos – General Manager

Great Value for money

Customer review rating 4.5/5

Eneas S. Couples - Confirmed reviews ALL

The location is incredible for those who wanna visit some historic places in downtown with great facilities.

Deadr Eneas, Thank you for rating us! Your feedback is essential to our quest to improve our services. Cordially Isabella Santos – General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 417 reviews 7.9/10 Location
  • 724 reviews 6.2/10 Room
  • 668 reviews 6.4/10 Service
  • 22 reviews 6.5/10 WiFi
  • 383 reviews 5.8/10 Breakfast
  • 357 reviews 5.3/10 Cleanliness
  • 244 reviews 4.2/10 Value
  • 151 reviews 3.8/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Rio De Janeiro

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.