ibis Rio Porto Atlantico 3 stars

Customer review rating (ALL Rating) 4.0/5 1,864 reviews

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Description

Hotel extras

  • An 11-minute drive to Rio de Janeiro Santos Dumont Airport

  • We are a pet-friendly hotel! Small animals are welcome.

  • Breakfast served at Novotel Porto Atlântico!

  • Rooms adapted and equipped for people with reduced mobility.

  • Children are welcome. One child can stay with parents for free.

Our accommodation(s)

Hotel location

ibis Rio Porto Atlantico

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 RIO DE JANEIRO
Brazil

GPS:-22.89702, -43.2022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN BAR

The bar is a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,864 reviews

Customer review rating 2.0/5

Carlos H. P. D. V. Business - Confirmed reviews ALL

The hotel room was poorly equipped when compared to other Ibis. The furniture, the bad, the bathroom, everything was awful. Breakfast while counting with a good quantity of options, it seemed to have bad ingredients, little care in the preparation of the food. It was the worst experience I've ever experienced in an Ibis.

Dear Carlos, We’re truly sorry to read about your experience and to learn that it did not meet the standards you expected from an Ibis hotel. Your comments regarding the room conditions and the breakfast quality are very important to us and have been shared with the responsible teams for immediate review and improvement. We appreciate you taking the time to provide this feedback, as it helps us identify areas where we need to D. better. We sincerely hope to have the opportunity to welcome you again in the future and provide a much more positive experience. Sincerely, Cristiene Ribeiro - Quality Assistant

Customer review rating 5.0/5

Alessandra B. Business - Confirmed reviews ALL

Really easy, safe, and superb staff.

Dear Mrs. B., Thank you for taking the time to rate us! Your evaluation is essential to our quest to improve our services. Cordially, Cristiene Ribeiro - Quality Assistant

Customer review rating 2.5/5

Luca S. P. F. Business - Confirmed reviews ALL

Mold in the rooms, the AC does not work as it should, elevators keep getting stuck. Although, the cleaning ladies were nice

Dear Luca, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences experienced during your stay. Your comments have been forwarded to our maintenance and management teams for immediate review and corrective action. This is certainly not the standard we strive to deliver. We are pleased to know that our housekeeping team made a positive impression, and we will be sure to share your kind words with them. Your feedback is extremely valuable to our continuous improvement, and we hope to have the opportunity to welcome you back for a more comfortable and pleasant experience. Best Regards, Cristiene Ribeiro - Quality Assistant

Customer review rating 5.0/5

Purnayan M. Business - Confirmed reviews ALL

This was my first trip to Rio. I spent 10 days in the hotel. Lua and team from the hotel along with Diego, Diogos, Eric, Gabrielle, Fillipa, and Daniel made the stay awesome. I really enjoyed the amenities and would love to visit them again.

Dear Mrs. M., Thank you for your kind words regarding your recent stay at ibis Rio Porto Atlantico. We are delighted to hear that our team's hospitality contributed to an enjoyable experience during your first visit to Rio. It is wonderful to know that you appreciated our amenities and the hotel's location. We look forward to welcoming you back on your next trip. Atenciosamente, Cristiene Ribeiro - Quality Assistant

Customer review rating 3.0/5

Sergio S. Solo - Confirmed reviews ALL

habitaciòn confortable, pero bàsica. Algo desciudada en su manutenciòn

Hola Sergio! Gracias por compartir tu opinión. Nos alegra que hayas encontrado la habitación confortable. Lamentamos que hayas percibido algunos detalles en el mantenimiento; ya hemos informado a nuestro equipo para mejorar esos aspectos. Esperamos poder recibirte nuevamente y ofrecerte una experiencia aún mejor. Atentamente, Cristiene Ribeiro - Asistente de Calidad

Other web-users rate our hotel

  • 417 reviews 8.5/10 Location
  • 908 reviews 5/10 Room
  • 777 reviews 6.8/10 Service
  • 18 reviews 6.2/10 WiFi
  • 465 reviews 6.2/10 Breakfast
  • 454 reviews 4.5/10 Cleanliness
  • 222 reviews 5.1/10 Value
  • 158 reviews 3.2/10 Food

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