ibis Rio Porto Atlantico 3 stars

Customer review rating (ALL Rating) 4.0/5 1,922 reviews

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Description

Hotel extras

  • An 11-minute drive to Rio de Janeiro Santos Dumont Airport

  • We are a pet-friendly hotel! Small animals are welcome.

  • Breakfast served at Novotel Porto Atlântico!

  • Rooms adapted and equipped for people with reduced mobility.

  • Children are welcome. One child can stay with parents for free.

Our accommodation(s)

Hotel location

ibis Rio Porto Atlantico

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 RIO DE JANEIRO
Brazil

GPS:-22.89702, -43.2022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN BAR

The bar is a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,922 reviews

Customer review rating 1.5/5

Donald I. W. Business - Confirmed reviews ALL

1. whilst asleep in on my first night, @3am the leg of one of the corners of the bed broke and the entire bed fell to the floor on one corner.- informed reception and they had it repaired for the following evening. 2. There was no soap/ shampoo in the dispenser- didn't care to inform reception as it was my last evening 3. On some mornings there was no lighting in the hallways, so i had to walk end to end in the dark with a flash light - informed reception the following morning 4. no complimentary water 5. When i came back in the evening one night, the cleaners after cleaning my room had left their walkie talkies in my room - i handed it back to the reception the next morning 6. The food in the morning even under the heat lamps were still cold(breads etc), there was no variation in any of the foods through my days spent there and it was always the same foods (sausage, scrambled eggs etc). nothing too terrible about this, but a bit of variance would not make it so dull.

Dear Mr. W., Thank you for sharing your detailed feedback. We sincerely regret that your experience didn't meet expectations and truly appreciate you bringing these matters to our attention. We're especially sorry for the incident with the bed. This is not acceptable, and although our team acted to repair it, we fully understand the inconvenience and concern it may have caused you. Regarding the other points mentioned: ack of amenities in the dispenser, hallway lighting, housekeeping oversight, and breakfast experience, we sincerely apologize. These situations do not reflect our standards, and your feedback has been shared with the General Manager and respective teams for immediate review and corrective actions. We also regret any inconvenience related to the absence of complimentary water and thank you for your honesty regarding your overall stay. Your comments are extremely valuable to us as they help us improve both our service and structure. We truly hope to have the opportunity to welcome you again and provide a much better experience. Best regards, Cristiene Ribeiro - Quality Assistant

Customer review rating 1.0/5

Aidan S. Solo - Confirmed reviews ALL

I work in customer service I could suggest solutions to your hotel.

Dear Aidan S., We're so sorry to hear about your experience. This is certainly not the standard of service we strive to provide. We sincerely apologize for the condition of the room and for the lack of support you encountered from our staff. Your feedback is extremely important to us. If you would like to share more details about what happened, especially regarding the staff, or if you have suggestions for improvement, please feel free to contact me directly at cr… and our Front Desk Manager at ja… Kind regards, Cristiene Ribeiro - Quality Assistant

Customer review rating 4.5/5

David S. Solo - Confirmed reviews ALL

easy to access by Uber (very inexpensive) VLT tram (stop “Ecuador” opposite hotel) & free to over 65’s if you show id. friendly efficient check in, plenty of lifts (needed when busy as big hotel) & sizeable room (for Ibis), with efficient A/C & good views from upper floors. brekky in Ibis but bar & restaurant in Novotel in same building. only problems, the weather (it rained & with low cloud the whole week) & my laundry disappeared (apparently to same room number in Novotel) - currently waiting for recompense having submitted receipts for replacements - tbc

Dear Mr. s., Thank you for taking the time to share your experience with us. t’s great to know that the facilities and overall structure of the hotel met your expectations. On the other hand, we are truly sorry for the inconvenience caused regarding your laundry. Please rest assured that this situation is being carefully followed up by our team. Thank you for your patience and understanding. We hope to have the opportunity to welcome you back for a much smoother experience in the future. Kind regards, Cristiene Ribeiro - Quality Assistant

Customer review rating 3.5/5

Hermes N. Business - Confirmed reviews ALL

The hotel was just ok. The room when I went in had no hangers, the pillows felt old. The breakfast opened late almost every day and sometimes with items still missing from the table. They also charge me and my travel companion twice for the room.

Dear Mr. N., Thank you for sharing your experience. We are sorry for the inconveniences mentioned, especially regarding the missing items in the room, the breakfast delays, and the billing issue. These situations do not reflect our standards and have been shared with the responsible teams for review. We hope to have the opportunity to welcome you again and provide a much better experience. Sincerely, Cristiene Ribeiro - Quality Assistant

Customer review rating 5.0/5

Marcia A. B. Business - Confirmed reviews ALL

It's a simple hotel, however its staff is amazing. Mrs. Lúcia who works at the breakfast is such a good person and great professional.

Dear Marcia, Thank you for sharing your feedback and for your kind words about our team. We are very happy to know that the service made a positive difference in your stay, especially the recognition of Mrs. Lúcia at breakfast. Your comment will certainly be shared with her and the entire team. Kind regards, Cristiene Ribeiro - Quality Assistant

Other web-users rate our hotel

  • 424 reviews 8.4/10 Location
  • 953 reviews 4.6/10 Room
  • 802 reviews 6.4/10 Service
  • 19 reviews 6/10 WiFi
  • 479 reviews 6.1/10 Breakfast
  • 475 reviews 3.9/10 Cleanliness
  • 220 reviews 5.1/10 Value
  • 165 reviews 3.4/10 Food

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