Novotel Rj Porto Atlantico 4 stars

Customer review rating (ALL Rating) 4.0/5 1,671 reviews

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Description

Hotel extras

  • Relax in a hotel with pool, sauna and gym

  • No charge for children aged 16 or under staying with their parents

  • Event room with capacity for 300 people

  • Small pets welcome for an extra charge

  • 11 minutes by car to Rio de Janeiro Airport - Santos Dumont

Our accommodation(s)

Room

Room Office - Apartment without bed adapted as an office

  • 2 pers. max
  • 24 / 258 sq ft

Hotel location

Novotel Rj Porto Atlantico

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 RIO DE JANEIRO
Brazil

GPS:-22.89701, -43.20219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,671 reviews

TripAdvisor Rating  4.5/5  948 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Anae G. Friends - Confirmed reviews ALL

friendly staff !

Dear Mrs. G., Thank you for reviewing us! Your feedback is essential to our continuous efforts to improve our services. Kind regards, Cristiene Ribeiro – Quality Assistant

Customer review rating 3.0/5

Mariam E. Solo - Confirmed reviews ALL

The lady at the front desk during my check-in and at many other occasions was really nice and professional. She was smiling and caring. I didn’t see such a great with other employees. Many seemed more interested in their mobile or chatting with colleagues. The breakfast buffet was generous and fresh. My room was big enough and clean. A bit tired and had some water damage, but nothing too crazy. Two days before my departure, Internet stopped working in my room. I waited the next morning to tell the staff thinking it was causes by the rain. From there, I had to chat with Zooxy during more than 90 minutes from the hallway since the Internet in my room didn’t work. 2 gentleman tried to help me (support) but it didn’t work. I asked to change room, but there was another problem in the only other room available… too bad. The team at the Front Desk was super busy. I decided to stay in my room. The same nice agent said how sorry she was, but that was it. It is very convenient to work without wifi. Overall, an ok stay, but a long challenge for me without solution. I felt on my own.

Dear Mrs. Mariam, Thank you for taking the time to share your feedback. We appreciate your kind comments regarding our front desk agent, as well as the positive remarks about breakfast and room comfort. We sincerely apologize for the inconvenience caused by the internet issue in your room and for the lack of a satisfactory resolution during your stay. This situation does not reflect the level of service we aim to provide. Your comments have been shared with the relevant teams for review, particularly regarding technical support, communication and consistency in service. Guest feedback is essential to help us identify areas for improvement, and we regret that your experience did not fully meet your expectations. We hope to have the opportunity to welcome you again and provide a smoother and more comfortable stay. Kind regards, Cristiene Ribeiro - Quality Assistant

Very nice place

TripAdvisor rating 5.0/5

Thomas L TripAdvisor review

I have a nice experience here! Anderson was the waiter that served me, congratulations. I will certainly be return here.

Dear Thomas, Thank you for sharing your feedback. We are delighted to hear that you had a pleasant experience and that Anderson provided excellent service during your stay. Your comments have been shared with our team as recognition of their dedication. We look forward to welcoming you back on your next visit! Sincerely, Isabella Santos - General Manager

Customer review rating 1.0/5

Gustavo P. Business - Confirmed reviews ALL

Preferi a experiência do Ibis.

Prezado Sr. Gustavo, Agradecemos por compartilhar sua experiência e lamentamos sinceramente os transtornos relatados durante sua estadia. Seus apontamentos já foram direcionados às áreas responsáveis para verificação e correção. Feedbacks como o seu são fundamentais para identificarmos oportunidades de melhoria e aprimorarmos nossos serviços. Permanecemos à disposição para esclarecimentos pelos nossos canais oficiais. Atenciosamente, Cristiene Ribeiro - Assistente de Qualidade

Customer review rating 4.5/5

Marco R. Solo - Confirmed reviews ALL

I lost my connexion and the air company offer me to stay overnight at Novotel Porto Atlântico. Arrived at the hotel and I was immediately taken in charge by the very nice and professional receptionist who explained me everything. Thereafter I was offered a buffet diner with a very large option of meals and salads, all well prepared and of very good quality. The room was very quiet and clean, besides some small mosquitoes that were coming from the humidity of the box. The breakfast was good with a large offer of fruits, eggs, cheese, hams and different options of cakes but I was not offered an omelette or scrambled eggs like for the table next to me. Overall good

Dear Mr. r., Thank you for sharing your experience with us. We are pleased to hear that you appreciated our location, cleanliness and the attentive service provided by our team, especially at reception. We’re glad you enjoyed the dinner and breakfast selections. Your comment regarding breakfast service has been noted and will be shared with the team to ensure consistency for all guests. We also appreciate your feedback about the mosquitoes, which helps us strengthen our preventive measures. Thank you once again, and we hope to welcome you back soon. Sincerely, Cristiene Ribeiro - Quality Assistant

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Other web-users rate our hotel

  • 229 reviews 7.2/10 Location
  • 739 reviews 5.3/10 Room
  • 735 reviews 6.9/10 Service
  • 40 reviews 1.5/10 WiFi
  • 336 reviews 3.5/10 Cleanliness
  • 260 reviews 7.6/10 Breakfast
  • 234 reviews 4.4/10 Food
  • 148 reviews 7.6/10 Vibe

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