Novotel Rj Porto Atlantico 4 stars

Customer review rating (ALL Rating) 4.1/5 1,452 reviews

Best price
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Novotel Rj Porto Atlantico - Image 1
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Av. Prof. Pereira Reis 49, Santo Cristo, 20220 800 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Relax in a hotel with pool, sauna and gym

  • No charge for children aged 16 or under staying with their parents

  • Event room with capacity for 300 people

  • Small pets welcome for an extra charge

  • 11 minutes by car to Rio de Janeiro Airport - Santos Dumont

Our accommodation(s)

Room

Room Office - Apartment without bed adapted as an office

  • 2 pers. max
  • 24 m² / 258 sq ft

Hotel location

Novotel Rj Porto Atlantico

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 RIO DE JANEIRO
Brazil

GPS:-22.89701, -43.20219

Telephone
Fax +55 21 3077-2500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,452 reviews

TripAdvisor Rating  4.5/5  851 reviews

Certificate of excellence 2024

Disappointed stay

Customer review rating 1.5/5

Kyungsuk Couples - Confirmed reviews ALL

It was my first time visiting Rio and I've stayed at Accor hotels before but this property was a huge let down for me. Guy receptionist kindly checked my partner and i in early but he did not inform any big maintenance work in the room next door so we had to pack again and move room. The guy who moved us to a room was very nice but the room itself was disgusting. There was someone's nail on the couch, shower head had mould and falling apart and the overall cleanliness of the room was 0 out of 10. We had to unfortunately stay here for 2 days. Also, having to buy a dental kit at an Accor branded hotel was very odd. No basic amenities were provided and the staff told me to go to the next building (ibis) to get a dental kit and the staff there was rude and did not understand what I asked for. Overall it was a disappointing stay and I would not go back.

Dear Kyungsuk L., Thank you for sharing your experience at Novotel RJ Porto Atlântico. We're so sorry that we didn't meet your expectations. Our housekeepers are trained to ensure that the apartment is in accordance with the standards, fully sanitized, with all items available and in perfect condition upon check-in. We truly regret the incident and are already reorienting the team and redoubling our attention to detail so that a failure like this doesn't occur again. We thank you again for contacting us and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabella Santos – General Manager

Best caipirinha!

Customer review rating 4.0/5

R Business - Confirmed reviews ALL

Comfortable, clean and great staff.

Dear Mrs. Ruth, Thank you for giving us your feedback! Your review is essential for our quest to improve our services. Sincerely, Isabella Santos – General Manager

Good view over the port and in proximity to the Tram

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

enjoyed the hotel, personnel are friendly and breakfast and dinner buffet are very good

Dear M.! Thank you for evaluating us! Your evaluation is essential to our quest to improve our services. Sincerely, Isabella Santos – General Manager

Poor experience

Customer review rating 1.0/5

Jeff Business - Confirmed reviews ALL

Understaffed, no one answering the phone at the front desk. Shampoo and conditioner wet not refilling when checked in. Noise was loud. Actual and website photos do not match.

Dear Jeff, Thank you for telling us about your experience at Novotel RJ Porto Atlantico. We're so sorry that we didn't live up to his expectations. We understand your dissatisfaction and we are extremely sorry about what happened. This is truly not the service that Novotel RJ Porto Atlântico intends to offer its customers. Rest assured that our employees will be reoriented so that kindness and attention continue to be the strengths of our welcome. Sincerely, Isabella Santos – General Manager

ok

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The design of the room is weird. Hard to figure out light switches, strange toilet location behind a glass door, light switches are sloppy engineering. Food is great, friendly staff.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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Other web-users rate our hotel

  • 327 reviews 7.1/10 Location
  • 778 reviews 6.5/10 Room
  • 758 reviews 7/10 Service
  • 37 reviews 3.3/10 WiFi
  • 341 reviews 7.4/10 Breakfast
  • 317 reviews 4.7/10 Cleanliness
  • 272 reviews 5.4/10 Food
  • 171 reviews 8.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.