Novotel Rj Porto Atlantico 4 stars

Customer review rating (ALL Rating) 3.9/5 1,684 reviews

Novotel Rj Porto Atlantico - Image 1
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Description

Hotel extras

  • Relax in a hotel with pool, sauna and gym

  • No charge for children aged 16 or under staying with their parents

  • Event room with capacity for 300 people

  • Small pets welcome for an extra charge

  • 11 minutes by car to Rio de Janeiro Airport - Santos Dumont

Our accommodation(s)

Room

Room Office - Apartment without bed adapted as an office

  • 2 pers. max
  • 24 / 258 sq ft

Hotel location

Novotel Rj Porto Atlantico

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 RIO DE JANEIRO
Brazil

GPS:-22.89701, -43.20219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,684 reviews

Customer review rating 5.0/5

Michelle C. B. Couples - Confirmed reviews ALL

We were impressed with the hotel, very clean, extremely friendly and helpful staff, and amazing breakfast! Would recommend

Dear mrs. B., Thank you very much for your kind words and recommendation! It means a lot to our team to know that your experience was such a positive one. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon. Best Regards, Cristiene Ribeiro - Quality Assistant

Customer review rating 2.5/5

Wendy L. Couples - Confirmed reviews ALL

We chose this hotel as it was close to the cruise port. Of course being in Carnaval time, it was no real advantage due to closed roads, but that is not the fault of the hotel. On a positive note, the bed was very comfortable and we slept well. And the shower pressure was good. However: the design of the bathroom is poor. The toilet door should not be able to be pushed open : either remove the door or have it only open outwards. My husband also had a fall coming out of the bathroom due to the wet floor. The towels were insufficient to avoid that. There was a kettle in our room, but no cups or coffee, only a couple of herbal tea bags and sugar sachets. We did not request coffee or cups, but they should have been there. Despite the sign on the wall, powered adapters were not easy to get, nor could we keep them more than two hours without a fee. We have universal adapters, but Brazil is clearly very special and the power adapters do not cover it. I went to reception and the very helpful Michelle told us there was only one power adapter available and that another guest had held it longer than his assigned time. These days everything requires power: phones, iPads and watches plus other appliances and without power it becomes difficult to get around. Michelle finally found another adapter and I had fill out a form and make sure to return it within two hours (which I did). The next day I approached reception to ask for the adapter again. The staff on duty were very rude and unhelpful. They could not advise when I might be able to get an adapter and knew nothing about who might have one. I went back down at 10 am intending to speak to the manager and one of the staff came back to me with two adapters (different to the previous night). One did not fit but we used the other - no form to fill out this time! This whole experience was very poor and certainly not expected in a city hotel. Please do better to provide more adapters (I do understand that some people steal them) and a process for signing them out. This wouldn’t cost much! There was also a misunderstanding about our room account. We paid up front for our room but there was no hold placed for expenses. So we had to separately sort out a hold so we could charge our room for drinks and dinner. Food in the restaurant for dinner was quite ordinary, as was the buffet breakfast. I would rate the food as 7/10 and the service 8/10.

Dear Mrs. Wendy, Thank you for taking the time to share your feedback. While we’re pleased that you found the bed comfortable and appreciated the assistance from part of our team, we sincerely regret that several aspects of your stay did not meet your expectations. Please be assured that your comments have been noted and will be reviewed internally, as they highlight important opportunities for improvement in both service and procedures. We appreciate your honesty and hope we may have the opportunity to provide you with a better experience in the future. Best Regards, Cristiene Ribeiro - Quality Assistant

Customer review rating 3.5/5

Daniel S. Solo - Confirmed reviews ALL

This is a new hotel in the up-and-coming port area of Rio de Janeiro. The room is nice and comfortable. A few glitches: The wifi was not working and only on the last day they figured out the problem - the router for my room was defective - and changed my room. This was a really difficult experience as I needed to have a stable internet connection to do work.

Dear Mr. S., Thank you for taking the time to share your feedback. We are glad to hear that you found the room nice and comfortable and appreciated our modern facilities. We sincerely apologize for the inconvenience with the Wi-Fi. The issue was unexpected, and we regret that it affected your ability to work. Please be assured that your comments have been shared with our team to prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide a seamless experience next time. Kind regards, Cristiene Ribeiro - Quality Assistant

Customer review rating 2.0/5

Natale C. D. Business - Confirmed reviews ALL

Staff was very nice but there were multiple issues with doors, elevators, bathrooms and air conditioning that were not quickly solved and that I tend to not encounter in less expensive hotels

Dear Mrs. C., Thank you for sharing your feedback. We are pleased to know that you found our team to be nice and welcoming. At the same time, we sincerely regret the infrastructure issues you experienced. This is not the standard we aim to provide, and your comments will be reviewed internally so we can continue improving our facilities and response time. We appreciate your honesty and hope to have the opportunity to offer you a better experience in the future. Kind regards, Cristiene Ribeiro - Quality Assistant

Customer review rating 5.0/5

Seerangan B. Business - Confirmed reviews ALL

Good

Dear Seerangan, Thank you for your kind feedback. We are delighted to know you had a comfortable stay with us. It will be a pleasure to welcome you back for another enjoyable experience in the near future. Kind regards, Cristiene Ribeiro - Quality Assistant

Other web-users rate our hotel

  • 223 reviews 7.1/10 Location
  • 734 reviews 5.3/10 Room
  • 748 reviews 6.9/10 Service
  • 40 reviews 2.1/10 WiFi
  • 331 reviews 3.6/10 Cleanliness
  • 266 reviews 7.6/10 Breakfast
  • 231 reviews 4.7/10 Food
  • 44 reviews 2.5/10 Pool

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