ibis Milano Fiera 4 stars

Customer review rating (ALL Rating) 4.4/5 340 reviews

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Via Pirelli, 4, Uscita Lainate A9, 20045 MILAN, Italy

Description

Hotel extras

  • Hotel with Green Key Certification

  • Bar Snack and Drink open 24/7 and Restaurant open from Monday to Sunday

  • Connecting rooms for families

  • Free car park and charging dock for electric cars

  • 30 min. from Lake Como and 25 min. from central Milan, Arco della Pace

Our accommodation(s)

Hotel location

ibis Milano Fiera

Via Pirelli, 4, Uscita Lainate A9
20045 MILAN
Italy

GPS:45.562706, 9.028847

Telephone
Fax +39 02 9375 7555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

The ibis Kitchen restaurant offers dinners with Mediterranean cuisine in a casual environment. You can taste with us a range of balanced dishes including vegetarian dishes. That's amore!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  340 reviews

Customer review rating 0.5/5

Alexandra M. N. Families - Confirmed reviews ALL

We stayed at the hotel for a wedding and overall had a mixed experience. Unfortunately, our experience at breakfast was very disappointing. Breakfast was served until 10:00 am, and we arrived at 9:50 am, having paid €15 per person. At reception, we were asked if we could finish by 10:00, and we agreed, explaining that we would serve ourselves quickly and would not return to the buffet after 10:00 so the staff could begin clearing it. The receptionist confirmed that this was fine. However, at around 9:54 am, while I was still serving myself, the breakfast staff began clearing and removing items from the buffet, despite clearly seeing that I was still there and it was not yet 10:00. I found this quite disappointing, but chose not to make an issue of it. What felt even more uncomfortable was that as soon as we sat down at 9:55 am with our food, a staff member approached us and told us we had to finish by 10:00 am. I asked if she expected us to eat everything within four or five minutes, and she confirmed that breakfast finished at 10:00. I explained that I cannot eat that fast and that I did not think we were bothering anyone by sitting in a corner table quietly finishing our food. There was no one else seated in the breakfast area at that time, and we assured her we would not return to the buffet and would leave shortly after finishing. However, it was clear that we were not welcome to stay even a few extra minutes to eat comfortably. Despite this, the other breakfast staff did not say anything and simply continued cleaning and clearing the buffet while looking in our direction, clearly waiting for us to leave. The atmosphere felt very uncomfortable and unwelcoming. To avoid further awkwardness, we offered to take a tray and eat in our room (on the third floor), and she simply said “fine” and walked away. The situation felt unnecessarily rushed and unwelcoming. I work for Accor Hotels myself, and I have never experienced this level of inflexibility or lack of hospitality elsewhere. Because of this experience, I chose not to have breakfast at the hotel the following morning, and unfortunately, it has made me reconsider staying here again. On a positive note, the rest of the staff were polite( reception), some more welcoming than others. The room itself was comfortable and had everything needed for a short stay. The hotel is suitable for one night; however, it is quite far from the city centre. Taxis are expensive, and public transport options become limited after 8 pm, which makes travelling into the centre inconvenient.

Dear Alexandra M. N., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you described during breakfast, as it is our aim to provide a pleasant and welcoming environment for all our guests. I regret that the communication regarding breakfast timing did not meet your expectations. While we strive to maintain a smooth operation during busy hours, it is important for us to ensure that guests feel comfortable and valued. Your comments regarding the staff's approach have been noted, and we will address this with our team to foster a more accommodating atmosphere in the future. We are pleased to hear that you found our rooms comfortable and appreciated the politeness of our reception staff. We understand that the distance from the city center can be a consideration, and we hope to offer further transportation information to enhance your experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, ibis Milano Fiera

Customer review rating 0.5/5

Christian B. Business - Confirmed reviews ALL

The hotel is too hot! The lobby and breakfast area must have had 28°C. The room had 27°C. The only way to get the temperature down was to keep the window open the whole night but then you have the road noise in the room. I complained but the Ibis team was unable to fix it. The whole building was massively overheated.

Dear Christian B., Thank you for your feedback regarding your recent stay. We sincerely apologize for the discomfort you experienced due to the temperature in both the lobby and your room. We understand how important a comfortable environment is for our guests. Your concerns have been noted, and we appreciate you bringing them to our attention. We continually strive to improve our services and facilities to enhance guest satisfaction. Thank you for your understanding. Best regards, ibis Milano Fiera

Customer review rating 3.5/5

Petr Z. Couples - Confirmed reviews ALL

Please do something with the wi-fi, it was really frustrating as it didn't work at all. Otherwise the location requires a car. But on the other hand a great location when going to the lakes.

Dear Petr Z., Thank you for sharing your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the Wi-Fi service. We value your input and will certainly take it into consideration as we strive to enhance our guest experience. We appreciate your positive remarks about our location. Best regards, ibis Milano Fiera

Customer review rating 4.5/5

Karol W. Couples - Confirmed reviews ALL

All food, no issues.

Customer review rating 3.5/5

Lawrence J. E. Business - Confirmed reviews ALL

Overall the experience is good. The food at the restaurant for dinner was very bland, and it does not justify the cost.

Dear Mr. E., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. However, we regret that you found the dinner options lacking in flavor and value. Your insights will be taken into account as we continue to enhance our offerings. Best regards, ibis Milano Fiera

Other web-users rate our hotel

  • 279 reviews 8.2/10 Location
  • 362 reviews 7.6/10 Room
  • 294 reviews 8.2/10 Service
  • 9 reviews 4.3/10 WiFi
  • 187 reviews 9.4/10 Cleanliness
  • 186 reviews 4.6/10 Breakfast
  • 116 reviews 5.3/10 Value
  • 96 reviews 4.8/10 Food

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