Mercure Milan Agrate Brianza 4 stars

Customer review rating (ALL Rating) 4.5/5 1,193 reviews

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Mercure Milan Agrate Brianza - Image 1
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Via Cardano, 2, Lombardia, Italy, 20864 AGRATE BRIANZA, Italy

Description

Hotel extras

  • 4-star hotel near Milan and Monza Autodrome

  • Free shuttle service within 10 km of the hotel

  • Spacious covered and outdoor parking with charging stations

  • Mediterranean bistro with a terrace and a 24-hour bar

  • Three fully equipped meeting rooms for up to 100 people

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior Room

Photo out of - Superior Room

Featuring a king-size bed and sofa bed, the Superior Room can accommodate up to 3 people and offers panoramic views of the city, mountains or park. Enjoy every comfort during your stay, from the 50" TV to refined Nuxe bathroom products.

  • Views:

    City View or Mountain view or Panorama view or Park view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
  • Views: City View or Mountain view or Panorama view or Park view
See availabilities

The Executive Room offers generous space, with a living area separate from the sleeping area. Ideal for a family of 4 on holiday, it features a king-size bed and double sofa bed. Comfortable designer furnishings make every stay unforgettable.

  • Views:

    City View or Garden View or Mountain view or Panorama view or Park view

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Milan Agrate Brianza

Via Cardano, 2, Lombardia, Italy
20864 AGRATE BRIANZA
Italy

GPS:45.572569, 9.336986

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 154 rooms
  • 7 rooms for people with reduced mobility
  • 41 family rooms
  • 2 connecting rooms
  • 154 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Video game area

Well-being

Gym

  • On site
  • On site
  • Outdoor parking
  • Public
  • 150 parking spaces
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Paid covered parking

Additional charge

Via Cardano, 2, Lombardia, Italy, 20864 Agrate Brianza, Italy

GPS:45.572569, 9.336986

Parking information

  • On site
  • Indoor parking
  • Private
  • 21 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.7 m / 8.858 ft

  • Parking pricing: 12 EUR 12 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 3,7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

AMBAR BISTROT

Photo out of - AMBAR BISTROT

Ambar Bistrot stands out for its contemporary setting and local Mediterranean cuisine with a fusion twist. Savour our creative recipes with a fine glass of wine in the elegant dining room or on the private outdoor terrace.

Cooking style
Italian
Capacity
110
Accessibility
Accessible service
Via Cardano, 2, Lombardia, Italy, 20864 Agrate Brianza, Italy
Telephone +39 039 68371

Menu average price: 15 EUR 15 EUR

Brunch Details

  • brunch buffet
  • brunch platter
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Takeaway Meals
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Ambar Bistrot stands out for its contemporary setting and local Mediterranean cuisine with a fusion twist. Savour our creative recipes with a fine glass of wine in the elegant dining room or on the private outdoor terrace.

Drop by Ambar Cafè any time of day for a coffee, an aperitif or a cocktail made by our expert bartenders. For a tasty lunch with family or colleagues, try our poke bowls and generous salads.

Start your day with energy at our buffet breakfast. Every morning we serve homemade cakes, muffins, doughnuts, brioches and continental options, all prepared with local ingredients and produce.

Unwind after a day of meetings or keep up your daily workout even when you're away from home. Our hotel gym is made for you. You'll find cutting-edge Technogym equipment, including rowers, treadmills and weight machines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,193 reviews

Customer review rating 5.0/5

Sally E. Friends - Confirmed reviews ALL

Customer review rating 2.0/5

Selim D. Families - Confirmed reviews ALL

Dear Mr.Selim, Kindly note that we already replied to you by email explaining that times required depends from your bank. The pre-authorization is cancelled from hotel side on the day of your departure. We kindly recomMend you to contact your bank for further information since the process from Hotel side is done correctly. WE believe you had a good stay considering your feedback on all our services, and we are sorry to receive an unsatisfactory review for reasons that are not depending on us. Hope you will solve the issue and you will travel again to Monza e Brianza for a wonderful stay at our Hotel. Sincerely, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 5.0/5

Farhan T. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Ludovic M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Easwaran G. Couples - Confirmed reviews ALL

Thank you so much for your great review! We are glad reading you enjoyed your stay , breakfast and felt our care for our guests through our staff. We look forward to welcome you back for another wonderful experience. Kind regards, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 2.0/5

Selim D. Families - Confirmed reviews ALL

The amount pre-authorized as the first night's fee has not been refunded.

Dear Mr.Selim, Kindly note that we already replied to you by email explaining that times required depends from your bank. The pre-authorization is cancelled from hotel side on the day of your departure. We kindly recomMend you to contact your bank for further information since the process from Hotel side is done correctly. WE believe you had a good stay considering your feedback on all our services, and we are sorry to receive an unsatisfactory review for reasons that are not depending on us. Hope you will solve the issue and you will travel again to Monza e Brianza for a wonderful stay at our Hotel. Sincerely, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 5.0/5

Farhan T. Families - Confirmed reviews ALL

Very good amd comfortable

Customer review rating 3.5/5

Ludovic M. Couples - Confirmed reviews ALL

hotel far away from any city life. The comfort is OK, but the Services level a bit low. We could expect more from a Mercure. I was not upgraded until I firmly require it, this is also low consideration for Platinum member.

Customer review rating 5.0/5

Easwaran G. Couples - Confirmed reviews ALL

Excellent stay. Good breakfast Staffs are very helpful and courteous

Thank you so much for your great review! We are glad reading you enjoyed your stay , breakfast and felt our care for our guests through our staff. We look forward to welcome you back for another wonderful experience. Kind regards, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 4.0/5

Duncan B. Families - Confirmed reviews ALL

Hotel was nice and clean. Special request for twin room made and confirmed at check in however room was setup for double with only one set of towels. Otherwise very good.

Customer review rating 4.5/5

Alessandro M. Business - Confirmed reviews ALL

reception top, breakfast very good, room clean but a bit old, internet good

Customer review rating 1.0/5

Maxim E. Families - Confirmed reviews ALL

This was our third stay at this hotel, which makes this review particularly disappointing to write. Unfortunately, our recent experience was far below the standards we had come to expect. The room was in a very poor condition regarding cleanliness, dead insects, a significant amount of dust throughout the room. As someone who suffers from dust allergies, this triggered a flare-up and forced me to take medication during my stay. An even bigger issue was the large number of mosquitoes in the room. It genuinely felt as though we had checked in to participate in a “kill all the mosquitoes” challenge rather than enjoy a comfortable night’s stay. My children have severe reactions to mosquito bites, and they ended up covered in bites, which caused considerable discomfort and concern. We arrived late at night, and since the children had already fallen asleep, changing rooms was simply not a realistic option. What disappointed me the most was the way the situation was handled afterward. When I raised these concerns with the front desk and discussed compensation, I was offered 1,000 loyalty points, equivalent to approximately €20. Considering the circumstances, this response felt both inadequate and unprofessional. As an All Accor Diamond member and a returning guest who has chosen this hotel on multiple occasions, I expected a significantly higher standard of service and a more appropriate response to the issues encountered during this stay. Unfortunately, neither the condition of the room nor the handling of the complaint reflected the level of hospitality one would expect from the brand. Having stayed at this hotel three times, I expected a much higher level of cleanliness, comfort, and customer care. Sadly, this stay did not meet even basic expectations and has significantly affected our confidence in returning in the future.

Mr.Maxim, We take all guest comments seriously, as they help us monitor our service and property conditions. Our Housekeeping Manager personally inspected the room. Our records show that the room had been thoroughly cleaned prior to your arrival and verified also after your departure to see what you're referring to. Furthermore, our property undergoes regular, professional pest control treatments. Because our hotel is located next to a large park, seasonal insects can occasionally enter the building when doors or windows are opened, but we maintain strict monitoring to ensure our rooms remain comfortable. When you raised your concerns late at night, our front desk team immediately offered a room change to resolve the issue on the spot, which was the most immediate solution available at that hour. Regarding the loyalty points, these were offered as a goodwill gesture by our receptionist in an effort to provide a hospitable solution, despite the room change being declined. We regret that our staff was unable to fully conclude the conversation with you before your departure, as we always prefer to find a constructive resolution together. We are sorry that we were unable to meet your expectations on this occasion, and we wish you and your family the best. Sincerely, The Management Mercure Milano Agrate Brianza

Customer review rating 4.5/5

Stephen C. Families - Confirmed reviews ALL

The room was very clean and the staff was very friendly and helpful

Customer review rating 5.0/5

Krzysztof S. Business - Confirmed reviews ALL

All Ok. Kind, competent & helpfull staff

Customer review rating 0.5/5

Ahmed A. Couples - Confirmed reviews ALL

I complained about the AC being not cooling enough and requested refund or a form of compensation. I got an email from management that no action is going to be taken. The least I would do in that case I’d compensate customer with points. I don’t appreciate how management handled my case.

Dear Mr.A., As replied by email, we are very sorry for the discomfort you experienced. The AC is designed to automatically turn off once the ambient room temperature matches the thermostat set temperature, this is standard operation for most hotel climate control systems. Because the thermostat was functioning as intended, a technician was not needed; our maintenance team automatically receives a system notification if any thermostat malfunctions. Considering the correct functioning of the AC, there's no need for refund. We hope to welcome you back for a better experience. Sincerely, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 4.5/5

Antonio M. Business - Confirmed reviews ALL

Very nice breakfast and support you need for your stay

Customer review rating 4.5/5

Ricardo F. Families - Confirmed reviews ALL

Staff very kind, room very clean and organised… breakfast amazing

Customer review rating 4.5/5

Ursula S. Couples - Confirmed reviews ALL

We loved our stay at your premise.

Customer review rating 2.5/5

Didier R. Business - Confirmed reviews ALL

noisy hotel - dogs barking in room next door, no action from hotel - group-bus hotel style where you have groups of dozes of person , loud in corridors and packing up the breakfast. Personnel not making any effort to be specially kind. At the end of the stay at check out, I was not asked everything was find. It was the case I would have mentioned it as improvement points to the manager. They didn't seem to care

Customer review rating 4.5/5

Nicole C. Couples - Confirmed reviews ALL

We stayed for one night. Hotel close to the highway. Friendly staff.

Dear Mr-C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 5.0/5

Kathleen Z. Friends - Confirmed reviews ALL

We recently stayed at the Mercure Milano Agrate Brianza for a youth football tournament, and it was a fantastic experience. The staff was incredibly professional and patient, even with a group of energetic 9 and 10-year-olds. The breakfast buffet is excellent with a wide selection that kept the players fueled. They even offered kid-friendly buffet options considering several intolerances and handled our large group dinner flawlessly. The location was perfect for our busy schedule: Tournament: Only a 5-minute drive to the Brugherio stadium area. Sightseeing: Quick access to the Monza Autodrome (10-15 mins) and an easy trip into Milan for San Siro. The rooms were spacious and modern and provided ample space for the kids and their gear without feeling cramped. Free on-site parking made managing our team vans effortless. Highly recommended for youth sports trips in the Monza/Milan region!

Dear Ms.Z., Reading your review truly made our day! I’ve shared your kind words with our entire staff, and seeing the smiles on their faces was the perfect highlight for our team. Your activities were so interesting for our hotel guest's whom were curious to follow your group( including a football team of serie B :) ). We would like to thank you for bringing such an amazing vibe to our hotel guests and us as well. Thank you for all the details mentioned which helps a lot our future guests. We're so happy knowing you had such a great stay at our hotel and will be looking forward to welcome you back for other wonderful memories. Warm regards, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 5.0/5

Sandra P. Couples - Confirmed reviews ALL

Very quiet room and comfortable bed. Huge thank you to the staff who made an upgrade for my reservation. We really enjoyed the time at Mercure Agrate Brianza! Nice gym facilities and very good pastries for breakfast.

Thank you Sandra, So happy to hear your appreciations for our staff and services. We're so glad knowing you had such a great experience at our hotel and we look forward to welcome you back for another wonderful stay! Sincerely, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 0.5/5

Or B. Families - Confirmed reviews ALL

Ordered a room for 4 people. The Sofa-turned bed was awful and completely uncomfortable. After just 5 min. It was decided it was impossible to sleep like that, so we eventually folded the sofa, placed the mattress on the floo,r and slept on it like that. Not what you expect from a 4-star hotel that advertises a 4-person room...

Dear Mr.B., Is surprising receiving your feedback after 7months of your stay at our hotel since it doesn't help you to have a better experience or us to improve a service considering the time gap. For sure we cant verify why and how you put the mattress in the floor to sleep, since this would be the first case where a guest proceed in this way instead of asking for a solution. If we had this unsatisfaction report from your side during the stay, you would have received an immediately solution in order to improve your stay. There is always a solution provided by us if guest is not happy with the room of with a specific detail during his stay, but as you can imagine, there can't be a solution 7months post stay. Guest satisfaction is our priority and we are characterized from flexibility on assisting each guest for anything that doesn't make him feel fully comfortable. Next time, we suggest you to report any of your doubt, during your stay in order to have what you're expecting for. Sincerely, Lusjana M The Management Mercure Milano Agrate Brianza

Customer review rating 4.5/5

Alzhan K. Families - Confirmed reviews ALL

Fridge is poor is not cooling enough. And breakfast was without many alternatives, but in general it is okay.

Other web-users rate our hotel

  • 282 reviews 7.9/10 Location
  • 600 reviews 7.7/10 Room
  • 536 reviews 9/10 Service
  • 17 reviews 5.7/10 WiFi
  • 355 reviews 8.8/10 Breakfast
  • 330 reviews 7.7/10 Comfort
  • 259 reviews 7.2/10 Cleanliness

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