Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 709 reviews

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Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ
21010 CARDANO AL CAMPO
Italy

GPS:45.642433, 8.759561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  709 reviews

Customer review rating 4.5/5

Guido F. Solo - Confirmed reviews ALL

Nice hotel. Close to airport with clean and perfect rooms. If you fly off from Malpensa they even have a package that includes the car park.

Dear Guest, Thank you very much for your wonderful review and for rating your overall experience 90/100. We are delighted to read that you had such a refreshing stay with us. We are pleased that you appreciated our location close to Milan Malpensa Airport, as well as the cleanliness and comfort of our rooms. It is also great to know that you found our Park, Sleep & Fly package convenient for your travel needs. A special thank you for mentioning Giovanni and his support with your email requests — we will be sure to share your kind words with him. Recognition like yours is a great motivation for our entire team. We truly appreciate your loyalty as a Silver member of the ALL – Accor Live Limitless programme and your 10/10 recommendation both for the hotel and the loyalty program. We look forward to welcoming you back very soon for another excellent stay. Kind regards. Sara guest relations manager

Customer review rating 5.0/5

Abhishek K. Business - Confirmed reviews ALL

Very helpful staff. Clean and spacious rooms.

Gentile ospite, La ringraziamo sinceramente per aver condiviso la sua esperienza positiva presso il Novotel Milano Malpensa Airport. Siamo lieti di sapere che abbia trovato il soggiorno confortevole e apprezzato la disponibilità del nostro personale, così come la pulizia e la spaziosità delle camere. Le vostre parole sono per noi una grande motivazione. Ci auguriamo di poterla ospitare presto per una nuovo soggiorno Cordiali saluti, Sara guest relations manager

Customer review rating 1.5/5

Simone T. Business - Confirmed reviews ALL

1. toilet sink plugged 2.AC extremely noisy with strong vibration 3. BAR attendant never in place the 3 times I went there 4. Bus shuttle at 25€ that is outrages

Gentile Ospite, La ringraziamo per aver condiviso il suo feedback dettagliato. Ci dispiace sinceramente che il soggiorno non sia stato all’altezza delle aspettative, soprattutto in qualità di membro ALL Silver. Ci scusiamo per i problemi tecnici riscontrati in camera. Un lavandino ostruito e un impianto di aria condizionata rumoroso con forti vibrazioni non rispecchiano i nostri standard. Se ci fosse stato segnalato durante il soggiorno, saremmo intervenuti immediatamente con il nostro servizio manutenzione o, se necessario, con un cambio camera. Ci dispiace inoltre leggere del disagio riscontrato al bar. Il servizio deve essere sempre presidiato e verificheremo con il reparto interessato affinché episodi simili non si ripetano. Per quanto riguarda il servizio navetta, desideriamo precisare che si tratta di un transfer condiviso con fasce orarie e tariffe stabilite, chiaramente comunicate prima della prenotazione. Il costo non è legato solo alla distanza, ma anche ai permessi aeroportuali, alla disponibilità del servizio e alla gestione operativa. Comprendiamo che la percezione possa essere diversa, ma non si tratta di un servizio taxi privato. La ringraziamo comunque per aver segnalato questi aspetti: il confronto con i nostri ospiti è fondamentale per migliorare. Cordiali saluti, Sara Guest relations manager

Customer review rating 4.5/5

May M. Business - Confirmed reviews ALL

Shuttle service was on time and easy to book. The restaurant offered a good selection for dinner. the bed was comfortable.

Dear Guest, Thank you very much for taking the time to share such a detailed review of your recent stay with us. I am delighted to read that you appreciated the punctual and easy-to-book shuttle service, the dinner selection in our restaurant, and the comfort of your bed. It is also wonderful to know that our team made a positive impression during your arrival and departure. At the same time, I am truly sorry for the frustration you experienced when trying to correct your reservation date. I completely understand how stressful that situation must have been, especially after noticing the mistake immediately and being willing to cover any rate difference. Your feedback about the difficulty in receiving support through the initial channels has been carefully noted, as this is certainly not the level of service we aim to provide. I am very glad that I was able to personally assist you in modifying your reservation and help resolve the situation. Thank you for your kind words — they truly mean a lot. Please also accept my sincere apologies regarding the housekeeping oversights you mentioned. Finding hair in the bathroom and dust in the room does not reflect our cleanliness standards. I have shared your comments with our housekeeping manager for immediate review and corrective action. Thank you as well for your honest ratings regarding value for money and the loyalty program. Constructive feedback like yours helps us understand where we can improve the overall guest experience. I truly hope to have the opportunity to welcome you back soon and provide you with an even smoother and more comfortable stay from start to finish. Kind regards, Sara Guest relations manager

Customer review rating 4.5/5

Nicola C. Business - Confirmed reviews ALL

Very comfortable without any issue

Gentile ospite, La ringraziamo per aver condiviso la Sua positiva esperienza presso il Novotel Milano Malpensa Airport. Siamo lieti di sapere che abbia trovato il soggiorno confortevole e senza alcun problema. È sempre un piacere ricevere feedback così incoraggianti dai nostri ospiti. Ci auguriamo di poterla ospitare presto per un altro piacevole soggiorno. Cordiali saluti, Sara - Agente Relazioni con gli Ospiti

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