The experience was good but a lot of improvement is required to make it a truly an international hotel. Majority of the staff should be able to understand and speak English clearly as they’re not just serving the Italians alone. There should be full English breakfast that includes mushrooms, hash browns, bake beans, tomatoes, porch egg rather than just scrambled egg. I understand there’s COVID-19 still out there, but it’s gone down now and so, the breakfast buffet should be displayed and people allowed to serve themselves, take what they want to eat rather than being served.

Room was very nice and the service excellent

The hotel much nicer from the inside than the building appears from the outside. Friendly staff, good kitchen.

This is a airport hotel that used to have a shuttle to/from airport. They claim covid 19 stopped them from offering it. Yet they will arrange it in a shuttle type bus with other guests for 20 Euros each way. The hotel is 7 KM from the airport. Obviously a total rip off. I am Accor platinum and next time I will stay at the Sheraton on airport or stay in Milano and take the Malpensa Express to the airport.

Our family was shopping and visiting tourist attractions in Milan, Bellagio and Como by car. Novotel Milan Malpensa is easy to reach from those locations by car and have a swimming pool. The wifi is essential and has better speed and stability compared to some of the more expensive hotels, at least during our visit. The breakfast and room service are satisfactory as well with some selections of items to order.

I am a customer of Novotel since ever and I must admit this time I am not fully satisfied. My points are not crucial of course: the room was perfectly clean and recently renovated , the staff was absolutely kind and professional, the hotel is well situated and connected to the airport. My only remarks were about the lack of boiler and coffee/tea in the room (I had to wake up at 4 to bring my daughters to the airport and you can just imagine how crucial a cup of coffee can be) and the smell of cigarette in the bathroom (which on the other hand was clean, big and recently renovated). The garage needs some renovation. As said, not a very big deal, but still some improvements needed in my opinion in order to reach 5-points rate.

Typical Novotel hotel with clean and efficient rooms. Location is close from Malpensa airport (10 minutes drive) but you need a car or be organized and ask reception to arrange a ride for you in advance (could be tricky). Covered parking is available and spacious. Breakfast is good and abundant but with new COVID measures, buffet is served and takes more time than before.

All OK!

Smooth check-in and check-out. Clean and quiet. Good breakfast selection with good service. Just used the hotel as a stop over as it is close to the highway and has a very good price/performance ratio.

Close to the airport with good facilities, shuttle, food, bar, pool and parking possibility. Service staff was very helpful but team was understaffed and therefore not always easy to catch. Perfect hotel for one or two nights close to the airport.

I have been client for years. The Malpensa Hotel is being upgraded and this is good so things are improving.

I was very disappointed that the airport shuttle service had been cancelled. I was not informed of this in advance. When I emailed originally to book the room I made the request and I did not receive a response. We only found out when we arrived at the airport and then had to call when we were told it wasn’t running because of covid - I don’t accept this - many other hotels eg Hilton had a shuttle service running. If I was informed of this in advance I wouldn’t have booked the hotel because the money I then had to spend on taxis made the stay at least 50% more expensive. Once we informed reception the man working that evening was dismissive of my complaint and when we told him we had emailed he then responded to the email later that evening!? Completely pointless. Will certainly not be staying again.

Very good staff, however, AC was not very powerful and room remained quite hot during my stay.

Been in Novotel hotels before around the world, they're a goal if you want to be in a safe and clean hotel. Employees are friendly and professional, rooms are nice and quiet big. Great breakfast with lots of choices

I expected better appointed rooms as compared to the Mercure or Ibis but was sorely disappointed. It was a slightly improved version of an Ibis but frankly, to me, not value for the charges. Having said that, I am happy to say that the team was welcoming and helpful.