Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 729 reviews

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Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ
21010 CARDANO AL CAMPO
Italy

GPS:45.642433, 8.759561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  729 reviews

Customer review rating 3.5/5

Alexander B. Families - Confirmed reviews ALL

There is a plus and minus experience. Hotel room, cleanings and receptions staff at night is plus. Shuttle service to airport, breakfast buffet and day staff in reception is a minus.

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. We are truly pleased to read that you appreciated the cleanliness of the room, the comfort of your accommodation, and the professionalism of our night reception and housekeeping teams. Your kind words on these aspects are very encouraging. At the same time, we sincerely regret that some elements of your experience did not meet your expectations, particularly the shuttle service, breakfast offering, and the service at reception during the day. Please accept our apologies for any inconvenience caused. Regarding the coffee at breakfast, we are sorry it did not meet your expectations. Please note that our team in the breakfast room is always available, and our staff would have been happy to prepare a barista-style coffee for you upon request. Your comments about the breakfast variety and quality are very valuable, and we will certainly share them with our team to work on improvements. We also appreciate your feedback about the clarity of the shuttle service conditions on the Accor ALL App, and we will review this to ensure better communication for our guests. Thank you again for your constructive feedback and for your loyalty as a Silver member of the ALL Accor program. We hope to have the opportunity to welcome you again and provide you with a more consistently excellent experience. Kind regards, Sara Guest relations manager

Customer review rating 4.0/5

Jan S. Business - Confirmed reviews ALL

Always a welcoming staff.

Dear Guest, Thank you very much for taking the time to share your feedback following your recent business stay at Novotel Milano Malpensa Aeroporto. We are pleased to read that you appreciated our convenient location close to the airport, the shuttle service, and especially the welcoming attitude of our team. Providing a friendly and attentive service is something we truly care about, so your kind words mean a lot to us. We are also delighted that you highlighted our restaurant manager as a special contributor to your satisfaction. I will personally make sure to share your compliment with him and the entire team — recognition like yours is a great motivation for all of us. At the same time, we take note of your scores regarding accommodation, cleanliness, breakfast and overall experience. Your feedback helps us understand where we can continue improving in order to provide an even better stay during your next visit. Thank you as well for being a member of the ALL – Accor Live Limitless loyalty programme. We truly appreciate your trust and hope to have the pleasure of welcoming you again very soon. Kind regards, Sara Guest relations manager

Customer review rating 2.0/5

Moshe V. Business - Confirmed reviews ALL

Frendly Stuff. room to low for Novotel . to baisic

dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you appreciated the friendliness of our team, as well as the efficiency of the arrival and departure procedures and the quality of the Wi-Fi service. Your kind words about our staff are truly appreciated and will be shared with the entire team. At the same time, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations, particularly regarding the room and the overall standard you expected from a Novotel hotel. We also regret the inconvenience caused by the absence of soap at the sink, which should of course always be properly provided. Please accept our sincere apologies for this oversight. Your feedback regarding the perception of the room being too basic for the Novotel brand, as well as the cleanliness score, has been carefully noted and shared with the relevant teams. Comments such as yours are very important to us, as they help us better understand our guests’ expectations and identify areas where we can further improve. We would also like to thank you for your loyalty as a Gold member of ALL – Accor Live Limitless. Your trust in our brand is very valuable to us, and we truly regret that your experience did not fully reflect the standards you expected. We hope to have the opportunity to welcome you again in the future and provide you with a stay that better meets your expectations. Kind regards, Sara Guest relations manager

Customer review rating 4.5/5

Guido F. Solo - Confirmed reviews ALL

Nice hotel. Close to airport with clean and perfect rooms. If you fly off from Malpensa they even have a package that includes the car park.

Dear Guest, Thank you very much for your wonderful review and for rating your overall experience 90/100. We are delighted to read that you had such a refreshing stay with us. We are pleased that you appreciated our location close to Milan Malpensa Airport, as well as the cleanliness and comfort of our rooms. It is also great to know that you found our Park, Sleep & Fly package convenient for your travel needs. A special thank you for mentioning Giovanni and his support with your email requests — we will be sure to share your kind words with him. Recognition like yours is a great motivation for our entire team. We truly appreciate your loyalty as a Silver member of the ALL – Accor Live Limitless programme and your 10/10 recommendation both for the hotel and the loyalty program. We look forward to welcoming you back very soon for another excellent stay. Kind regards. Sara guest relations manager

Customer review rating 5.0/5

Abhishek K. Business - Confirmed reviews ALL

Very helpful staff. Clean and spacious rooms.

Gentile ospite, La ringraziamo sinceramente per aver condiviso la sua esperienza positiva presso il Novotel Milano Malpensa Airport. Siamo lieti di sapere che abbia trovato il soggiorno confortevole e apprezzato la disponibilità del nostro personale, così come la pulizia e la spaziosità delle camere. Le vostre parole sono per noi una grande motivazione. Ci auguriamo di poterla ospitare presto per una nuovo soggiorno Cordiali saluti, Sara guest relations manager

Other web-users rate our hotel

  • 741 reviews 8.3/10 Location
  • 871 reviews 5.9/10 Room
  • 890 reviews 7.6/10 Service
  • 22 reviews 6.1/10 WiFi
  • 436 reviews 5.5/10 Comfort
  • 382 reviews 6/10 Cleanliness
  • 365 reviews 6.9/10 Breakfast
  • 325 reviews 6.2/10 Food

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