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Novotel Milano Malpensa Airport Hotel 4 stars

Customer review rating 4.2/5 2,584 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Milano Malpensa Airport
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+ 29 Services

Hotel extras

  • An ALLSAFE SGS certified hotel

  • Outdoor swimming pool, fitness center, table tennis

  • Indoor children's area

  • 10-minute drive on the highway to the lakes

  • Convention center, business corner and WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
  • TennisPaying
  • Table tennis
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 7 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99
Cardano Al Campo
21010 cardano al campo
italy

Tel: +390331266611

Fax: (+39)0331730595

Check-in from 14h00

Check out up to 12h00

  • Cardano al Campo :  Cardano al Campo

  • By plane

    Linate Airport At 60km / 37.29 miles

  • By plane

    MALPENSA AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    MALPENSA APT GATE 7 At 7km / 4.35 miles - Shuttle paying

  • By plane

    Orio al Serio At 82km / 50.96 miles

  • By train

    GALLARATE FFSS At 6km / 3.73 miles

  • By train

    MALPENSA FNME At 7km / 4.35 miles

GPS :45.642433, 8.759561

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with one double bed and a sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior room with twin beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with 1 kingsize bed and sofa

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

N RESTAURANT

Type of cuisine: International

Simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, on the terrace or in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 216 m²

  • Maximum capacity: 152 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Milano Malpensa Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,584 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,505 reviews

Quiet and close to Airport

Customer review rating 4.5/5

Paolo Families - 02/04/2021 Confirmed reviews ALL

Very short night but with all comfort

Gentile cliente, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Milano Malpensa Airport. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Andrea Morandini - general manager

Good hotel near Milan Malpensa Airport

Customer review rating 4.0/5

Angela Families - 06/11/2020 Confirmed reviews ALL

Nice and clean quest room, excellent service in reception. Possibility to park for free. Breakfast was very limited ( covid time). Coffee is not good...

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. Thank you for your feed-back. Unfortunately, the restrictions related to Covid forced us to suspend or reduce some services delivered by our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Andrea Morandini - general manager

Good Stay

Customer review rating 4.5/5

Craig Couples - 18/09/2020 Confirmed reviews ALL

The hotel was lovely, the staff friendly and the rooms spacious and very comfortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

nice hotel but having to pay for the taxi transfer was a joke

Customer review rating 1.0/5

S L. Solo - 09/09/2020 Confirmed reviews ALL

Nice room and stay, but having to pay 25 Euros each way to MXP airport was a joke - almost as much as the room itself. I will never stay here again.

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, the restrictions related to Covid forced us to suspend the shuttle service even if we hope to be able to activate it as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Covid crazy rules

Customer review rating 0.5/5

Joris Families - 23/08/2020 Confirmed reviews ALL

Disappointed in Covid efforts. No soap in bathrooms, can't even wash covid off my hands, yet I must wear silly non-effective mask everywhere, no coffee or tea with kettle, no swimming pool. Very depressing surroundings couldn't wait to get out.

Dear valued guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We wish to inform you that in order to follow the highest safety standards and guarantee the health of our customers, the hotel is equipped with a certified control system called ALL SAFE that provides protocols that comply with national and international guidelines, as well as the rules of Italian law. It is for this reason that all items that can be a vehicle of contagion have been removed from the room, such as soap, shampoo, minibar beverages, tea and coffee, complimentary water. All these items, duly sanitized, are available to our customers at any time at our Reception. Furthermore we would like to remind you that the Italian law requires the usage on facial masks in closed areas and in case of non-compliance provides for fines in money and subsequent closure of the structures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Not Great

Customer review rating 1.5/5

Neetin S. Families - 20/08/2020 Confirmed reviews ALL

Run Down and needs improvements Worst bed ever, happy to share the photos and the videos of the Mattress It was too late in the night and we had to leave early morning for our flight so could not get any time to report this at reception. Have taken Videos and Pictures if anyone is interested.

Dear velued guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have already taken all appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Ideal location for travellers departing early from Malpensa

Customer review rating 4.0/5

Robert S. Couples - 27/07/2020 Confirmed reviews ALL

Service by staff was excellent, and no problems were experienced during the stay. Check-out was efficient. We are sorry that the shuttle that used to be in service was suppressed.

Dear ROBERT S., We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. Due to covid-19 restrictions we had to take the hard deceision to stop our Shuttle service for the moment. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Comfortable hotel

Customer review rating 5.0/5

Andrea P. Business - 07/03/2020 Confirmed reviews ALL

It was nice and comfortable

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Andrea Morandini - general manager
Customer review rating 5.0/5

Giovanni Business - 04/03/2020 Confirmed reviews ALL

Excellent as always. Amazing customer service and desk assistance

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Andrea Morandini - general manager

Return to familiar lodging

Customer review rating 4.5/5

Leather T. Business - 02/03/2020 Confirmed reviews ALL

Returned to stay in this hotel to attend an exhibition at Rho Fiera. Because the hotel provide free shuttle from hotel to airport which allows me to connect to the fair is a key point why I return. Spacious rooms and decent breakfast are also main reasons why I keep going back. I travel out to UK for the weekend before returning and was allowed to leave my luggage behind. Some hotels located near airport refused such a basic service siting security. Internet is fast too. Dinner at the hotel is above average.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Perfect place if you need to catch a plane the next day

TripAdvisor rating 5.0/5

Giuseppe C 02/03/2020 TripAdvisor review

Been in Novotel hotels before around the world, they're a goal if you want to be in a safe and clean hotel. Employees are friendly and professional, rooms are nice and quiet big. Great breakfast with lots of choices

Conveniently close to airport

Customer review rating 4.0/5

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

Room was ok but restaurant staff not focused. I had to actually go to the kitchen as the managers chatting inside rather than waiting in the restaurant to accommodate new guests. Food was good though.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Disappointing

Customer review rating 1.0/5

Noël H. Business - 08/02/2020 Confirmed reviews ALL

Reception staff rather rude and food in restaurant is horrible. And for breakfast one has to wait half a lifetime to get a cappuccino.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Excellent location

Customer review rating 4.5/5

Mag Business - 03/02/2020 Confirmed reviews ALL

The hotel can offer much more being outside the airport and less than 5 minutes by car.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Nice & quiet

Customer review rating 4.0/5

Lex Business - 01/02/2020 Confirmed reviews ALL

Good distance away from airport, nice and quiet, despite being quite busy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Comodo

Customer review rating 4.0/5

C. Families - 23/01/2020 Confirmed reviews ALL

Vicino hotel

Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti. Cordiali saluti, Andrea Morandini - general manager

Overall poor service, bad experience

Customer review rating 1.5/5

Giovanni F. Families - 21/01/2020 Confirmed reviews ALL

Had to walk back to front desk to have garage access, restaurant service slow, electronic keys malfunctioned, cold water for early morning shower. Among the worst experiences in an Accor chain hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Convenient location to catch an early flight

Customer review rating 4.5/5

Yasheng Families - 10/01/2020 Confirmed reviews ALL

Would recommend this hotel if you have an early flight. Please remember the earliest shuttle bus service starts from 5.00am, otherwise you have to book a taxi. Hotel is spacious.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager
Customer review rating 4.0/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

All good except the room didn't have the usual amenities you would expect from a Novotel room. We didn't have any glasses in the room, only had one shampoo and one shower gel for a 4-persons room, didn't have a pen/pencil in the room etc.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry for the lack of amenities you found in your room. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Good Stay

Customer review rating 3.5/5

Yuyatdi P. Business - 21/12/2019 Confirmed reviews ALL

Location is around 10 minutes to Malpensa airport, hotel ambience was great, quiet. hotel room is nice, clean, Breakfast is also good, lots of choices.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

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