Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 569 reviews

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Novotel Milano Malpensa Airport - Image 1
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Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 Cardano Al Campo, Italy

Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ
21010 Cardano Al Campo
Italy

GPS:45.642433, 8.759561

Telephone
Fax +39 0331 730595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  569 reviews

TripAdvisor Rating  3.5/5  1,651 reviews

Well located, only some of staff are not professional

Customer review rating 3.0/5

Lena Families - Confirmed reviews ALL

The hotel's location is 7 mins drive away from MXP airport. The decoration is quite simple but modern. I made a reservation 2 days before and made a note for asking for a higher floor and quiet room. Eventually I got a room on 1st floor and was told by the receptionist there was no room on higher floor. Also it's completely noisy in the morning. The cleaner even kept coming into my room from 9am in the morning without knocking when my daughter was sleeping. I booked two nights there, and at last I had to decide to cancel the 2nd night.

Dear BEI LI, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is to have a quiet and comfortable room, especially when traveling with family. We regret that we could not accommodate your request for a higher floor and that you were disturbed by noise in the morning. We also apologize for the intrusion by our cleaning staff. This is not the standard of service we aim to provide, and we will address this issue with our housekeeping team to prevent such occurrences in the future. We appreciate your comments and will use them to improve our services. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Thank you for your understanding. Sincerely, Alessandra

Poor Management

TripAdvisor rating 3.0/5

lbrahimovic Families - TripAdvisor review

We arrived at Malpensa Airport T1 at 0110. The hotel staff told us to wait at the Exit 10 for a Shuttle Taxi. The driver asked for €35 because he said we are more than 4 individuals otherwise €25. But we were told by the hotel staff the night charges for shuttle service are €25 per room. We Checked in at the hotel around at 0200 AM. The Aircon was not working when we contacted the reception, we were told that no engineer are onsite to fix right now. And we thought we will get a decent room with no issues. The hotel location is not good because it is too far from the Airport & the hotel doesn’t provide a free shuttle service. We went to the Hotel’s Restaurant in the morning for our breakfast. The food options were okay but not good. We woke up late and we have just an hour to eat. We checked out at 1200, and took Uber Taxi back to the Airport to buy train tickets at train station.

Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. We are sorry for the confusion regarding the shuttle service charges and the inconvenience caused by the non-working air conditioning. We also regret that the hotel location and breakfast did not meet your expectations. Your comments about the shuttle service and air conditioning have been noted, and we will address these issues to improve our services. We appreciate your understanding and patience and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.

STOP, look elsewhere

TripAdvisor rating 1.0/5

john w TripAdvisor review

inconvenient, inconsiderate, there are plenty of other options available for you in the area and at price range. dont waste your time here. they are also very hard to get a hold of. we wish we booked with another hotel and wont make the same mistake again.

Comfortable stay

Customer review rating 4.0/5

I M. Families - Confirmed reviews ALL

Your hotel is isolated with no transport options. Your shuttle to airport runs from 6am to 10am and then only after 6pm. in the interim we paid double for the same shuttle vehicle, 20€ for 2. this lack of easy connectivity is a serious dissuading factor for this hotel. Accor hotels should arrange solutions with the local public transport service?

Dear ILIKA, Thank you for your feedback. We're sorry to hear about the inconvenience you experienced with our shuttle service and the lack of transport options. We understand how this can be frustrating. We appreciate your suggestion about arranging solutions with local public transport services and will certainly take it into consideration as we strive to improve our connectivity options. We hope to offer a better experience in the future and thank you for bringing this to our attention. Sincerely, Alessandra

Terrible place to stay in Milan

TripAdvisor rating 1.0/5

rossman1959 Friends getaway - TripAdvisor review

The male front desk staffs are very rude, inconsiderate and refused to render assistance to the guests needs and issues. Please be very careful of this place. This is where I lost my passport in the lobby. The place is not safe. The worst place I have ever been. Will not recommend this place to anybody.

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Other web-users rate our hotel

  • 740 reviews 8.3/10 Location
  • 944 reviews 5.6/10 Room
  • 767 reviews 7.4/10 Service
  • 24 reviews 6/10 WiFi
  • 487 reviews 5.3/10 Comfort
  • 439 reviews 5.8/10 Cleanliness
  • 351 reviews 6.7/10 Breakfast
  • 337 reviews 6.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.