Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 903 reviews

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Description

Hotel extras

  • 10 mins from Milan Malpensa Airport with Park & Fly and shuttle on request

  • Restaurant with artisanal pizza also open to non-hotel guests

  • Family friendly and pet friendly hotel with dedicated services

  • Strategic location near the Autostrada dei Laghi

  • Conference center for meetings, corporate events and business travel

Our accommodation(s)

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Room 1

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ
21010 CARDANO AL CAMPO
Italy

GPS:45.642433, 8.759561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  903 reviews

Customer review rating 5.0/5

Precious K. T. Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another enjoyable stay. Kind regards, Sara Guest Relations Manager

Customer review rating 4.0/5

Jan B. P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for the issues you encountered during your stay. We are particularly sorry about the problems in both Executive Rooms. Having water dripping from the ceiling in room 349 and then finding a non-functioning bed light and a loose toilet seat in room 343 is certainly not acceptable, especially in an Executive Room. These points should have been identified and resolved before the rooms were assigned to a guest, and we will follow up with the relevant teams to ensure greater attention to these details. Regarding your ALL Platinum recognition, we are pleased that you received the room upgrade and that the welcome drink met your expectations. We are nevertheless sorry that the welcome amenity was missing. The welcome kit is normally prepared and placed in the room by our Guest Relations Manager, who was unfortunately absent during your stay. However, we fully understand that this should not have affected the recognition you received, and we apologize that the amenity was not arranged in her absence. We truly appreciate your loyalty as an ALL Platinum member and understand that you expect a consistent level of recognition and attention during your stays. Your feedback is therefore particularly valuable to us. We hope to have the pleasure of welcoming you back and providing you with the seamless Executive experience you should have received from the beginning. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Godel R. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your family found our hotel beautiful, clean, and well-suited to your needs. It is our goal to provide guests with a comfortable and enjoyable experience. We sincerely appreciate your kind words and hope to welcome you back in the future for another fantastic stay. Sara - Guest Relations Agent

Customer review rating 4.0/5

Einir G. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share such detailed and constructive feedback about your stay at Novotel Milano Malpensa Airport. We are delighted to hear that you had a very good overall experience and that you particularly enjoyed our restaurant buffet, pizza menu, spacious facilities and rooms, as well as our outdoor pool area. We are also pleased to know that you appreciated the cleanliness of the hotel and the work of our housekeeping team. We are sorry, however, that the bar and coffee service was sometimes slower than expected. Your comment regarding staffing has been noted and will be shared with our Food & Beverage team. We also appreciate your constructive suggestion regarding the shuttle service. We understand your point about having a flat rate throughout the day. Our shuttle service operates according to specific time slots and rates, but your feedback is certainly valuable and will be taken into consideration. Thank you once again for your recommendation and for recognizing the efforts of our team. We hope to have the pleasure of welcoming you and your family back to Novotel on your next visit to the area. Kind regards, Sara Guest Relations Manager

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you enjoyed our breakfast and found it to be a good-value addition to your stay, as well as appreciating our convenient location and the booking experience. We are, however, very sorry to hear about the cleanliness of the room and the issue with water leaking from the shower door. These are certainly not details we want our guests to encounter, and we will share your comments with our Housekeeping and Maintenance teams for appropriate follow-up. We also understand that the room may have felt cramped for a family of four when using the sofa bed. We regret that the room configuration did not provide the level of comfort you were expecting. Regarding the car rental desk, we would like to clarify that this service is operated by an external company and is not managed by the hotel. Nevertheless, we are sorry if your interaction with their staff was not as welcoming as expected. As for the location, our hotel is indeed situated in a predominantly residential area, with the main advantage being its convenient proximity to Malpensa Airport rather than to a wide range of shops and attractions within walking distance. Thank you again for your constructive feedback. We hope to have the opportunity to provide you with a cleaner and more comfortable experience on a future stay. Kind regards, Sara Guest Relations Manager

Other web-users rate our hotel

  • 685 reviews 8.4/10 Location
  • 849 reviews 5.8/10 Room
  • 920 reviews 7.6/10 Service
  • 15 reviews 4.7/10 WiFi
  • 412 reviews 5.6/10 Comfort
  • 376 reviews 5.9/10 Cleanliness
  • 331 reviews 7/10 Breakfast
  • 146 reviews 6.1/10 Amenities

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