Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 673 reviews

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Novotel Milano Malpensa Airport - Image 1
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Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ, 21010 CARDANO AL CAMPO, Italy

Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ
21010 CARDANO AL CAMPO
Italy

GPS:45.642433, 8.759561

Telephone
Fax +39 0331 730595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  673 reviews

TripAdvisor Rating  3.7/5  1,684 reviews

Customer review rating 4.0/5

Abdullah A. Families - Confirmed reviews ALL

The room furniture is too old . Lacks the services to pick up luggage from the taxi/ car to the room and way around.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent family stay with us. We are sorry to learn that your experience did not fully meet your expectations, particularly with regard to the room furnishings and some aspects of the service. Your comments are important to us and have been shared with the relevant departments for review. Regarding luggage assistance, we would like to kindly clarify that not all hotels provide a dedicated porter or bell service. However, for our guests’ convenience, we do have luggage trolleys readily available at the entrance and in the lobby, which can be freely used to transport bags from the car or taxi to the room and vice versa. We also regret that the accommodation, cleanliness, and overall value for money did not meet your expectations, and we appreciate your honest evaluation, as it helps us identify areas where improvements are needed. Thank you once again for your feedback. We hope to have the opportunity to welcome you again in the future and offer you a more satisfying stay. Kind regards, Sara Guest Relations Manager

Customer review rating 4.0/5

Csaba Z. Families - Confirmed reviews ALL

There's a difference between Novotel and Novotel. And after Budapest, Malpensa was was slightly disappointing. The room was ok but the fridge wasn't working, food variety could have been better so does the cleanliness in the lobby area. Didn't know that around the hotel public transportation is almost zero so we ended up renting a car which wasn't part of the plan. Staff was friendly as always.

Dear Guest, Thank you for taking the time to share such detailed feedback following your stay with us. We are sincerely sorry to read that your experience at Novotel Malpensa Airport did not fully meet your expectations, especially after a previous stay at another Novotel property. Please accept our apologies for the inconvenience caused by the non-functioning minibar, the breakfast temperature and variety, as well as the cleanliness in the lobby area. We would have been happy to fix the minibar or arrange a room change to ensure your comfort. Your comments have also been shared with the relevant department heads, as cleanliness—both of our hotel spaces and our team’s appearance—is an absolute priority for us. Regarding accessibility, we would like to clarify that Malpensa Airport is well connected to Milan and other destinations through public transportation, including trains and buses operating directly from the airport. However, we regret that this information was not sufficiently clear prior to your arrival and that this impacted your travel plans. We are pleased to read that you found our team friendly and helpful, and we truly appreciate your balanced evaluation and constructive remarks, which help us improve our service. We hope to have the opportunity to welcome you again in the future and to offer you an experience more in line with the Novotel standards you rightly expect. Kind regards, Sara GUEST RELATIONS MANAGER

Customer review rating 4.5/5

Giuseppe M. Couples - Confirmed reviews ALL

everything was well done

Dear guest, Thank you for sharing your positive feedback regarding your recent stay at Novotel Milano Malpensa Airport. We are delighted to hear that you found our location convenient for the airport and that everything met your expectations. Our team strives to ensure a pleasant experience for all our guests, and it is gratifying to know we succeeded during your visit. Best regards, Sara - Guest Relations Agent

Customer review rating 4.5/5

Hamza A. Families - Confirmed reviews ALL

Welcoming staff

Dear Guest, Thank you for your kind words regarding your recent stay at Novotel Milano Malpensa Airport. We are delighted to hear that you had a pleasant experience and appreciated our welcoming staff. It is our priority to ensure that all guests feel comfortable and valued during their time with us. We hope to have the pleasure of welcoming you back in the future. Sara - Guest Relations Agent

Customer review rating 3.5/5

Pak K. C. Families - Confirmed reviews ALL

The stay was satisfactory with a room that was suitable for me and my family. The original room was very hot and the temperature was not easily adjusted and the small fridge that I intended to use was not working. After the staff checked it, they were happy to change the room for us. Air con was only adjustable in the sense of turning off the in room wall switch setting due to winter months having full hotel centralised heating. This was the only way to cool the room down to a comfortable level to sleep, in fact we left it off for the entire night otherwise even the lowest setting would be too warm for sleep. With the small fridge, we ended up not using it. The reception offered the option for us to keep it with the bar/restaurant and they will keep it chilled for us. This ended up much easier. We ate at the hotel restaurant, a simple dinner. We were able to use our welcome drinks vouchers which was very nice. Overall, the short stay we had was satisfactory. The price for the room with the location was our biggest deciding factor for choosing to stay here.

Dear guest, Thank you for taking the time to share your experience regarding your recent stay with us at Novotel Milano Malpensa Airport. We appreciate your feedback as it helps us ensure that we are meeting our guests' needs and expectations. I am pleased to hear that you found our hotel conveniently located and that your overall stay was satisfactory. It is our goal to provide a comfortable environment for all of our guests, and I regret to learn that the initial room temperature did not meet your expectations. Your feedback regarding the air conditioning system is valuable, and we understand that adjusting to centralized heating can sometimes pose challenges to our guests' comfort. I am glad that our staff was able to assist you by relocating you to a more suitable room, and I appreciate your understanding of the situation. Regarding the small fridge, I am happy to know that our reception team was able to offer a solution that worked for you. We strive to provide alternatives that make our guests' stays more convenient. It is also delightful to hear that you enjoyed your dinner at our on-site restaurant and were able to utilize your welcome drink vouchers. Your remarks about the value of our pricing, especially given our location, are greatly appreciated. We continuously aim to balance quality service with competitive rates for our guests. Should you choose to stay with us again, we will strive to ensure an even more pleasant experience. Thank you once again for your feedback. Best regards, Sara - Guest Relations Agent

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