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Novotel Milano Malpensa Airport Hotel 4 stars

Customer review rating 4.2/5 2,638 reviews

ALLSAFE approved hotel

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Novotel Milano Malpensa Airport
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+ 26 Services

Hotel extras

  • An ALLSAFE SGS certified hotel

  • Outdoor swimming pool, fitness center, table tennis

  • Restaurant with outdoor terrace

  • 10-minute drive on the highway to the lakes

  • Convention center, business corner and WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Tennis Paying
  • Table tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Business services
  • 7 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99
Cardano Al Campo
21010 cardano al campo
italy

Tel: +390331266611

Fax: (+39)0331730595

Check-in from 14h00

Check out up to 12h00

  • Cardano al Campo :  Cardano al Campo

  • By plane

    Linate Airport At 60km / 37.29 miles

  • By plane

    MALPENSA AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    MALPENSA APT GATE 7 At 7km / 4.35 miles - Shuttle paying

  • By plane

    Orio al Serio At 82km / 50.96 miles

  • By train

    GALLARATE FFSS At 6km / 3.73 miles

  • By train

    MALPENSA FNME At 7km / 4.35 miles

GPS :45.642433, 8.759561

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

GOURMET RESTAURANT

Type of cuisine: International

Simple, tasty, healthy and balanced cuisine. Always open restaurant to satisfy your wishes. Enjoy a free moment at the restaurant, bar, in the terrace with pool or in your room

GOURMET BAR

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 216 m²

  • Maximum capacity: 152 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Milano Malpensa Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,638 reviews

TripAdvisor Rating 4.0/5

1,522 reviews

Everything good.

Customer review rating 3.5/5

Daniel Families - 12/09/2021 Confirmed reviews ALL

The hotel much nicer from the inside than the building appears from the outside. Friendly staff, good kitchen.

Don't stay at this hotel

TripAdvisor rating 2.0/5

sfofreight 03/09/2021 TripAdvisor review

This is a airport hotel that used to have a shuttle to/from airport. They claim covid 19 stopped them from offering it. Yet they will arrange it in a shuttle type bus with other guests for 20 Euros each way. The hotel is 7 KM from the airport. Obviously a total rip off. I am Accor platinum and next time I will stay at the Sheraton on airport or stay in Milano and take the Malpensa Express to the airport.

Dear valued guest, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately restrictions related to Covid forced us to suspend the shuttle service and use an external company for the moment. We really do hope to be able to re-activate the hotel service very soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards. Andrea Morandini - general manager

Good location, good value

Customer review rating 5.0/5

Singgih Families - 21/08/2021 Confirmed reviews ALL

Our family was shopping and visiting tourist attractions in Milan, Bellagio and Como by car. Novotel Milan Malpensa is easy to reach from those locations by car and have a swimming pool. The wifi is essential and has better speed and stability compared to some of the more expensive hotels, at least during our visit. The breakfast and room service are satisfactory as well with some selections of items to order.

Dear Singgih C., We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Well connected but lack of extras

TripAdvisor rating 3.0/5

tjuri 14/08/2021 TripAdvisor review

I am a customer of Novotel since ever and I must admit this time I am not fully satisfied. My points are not crucial of course: the room was perfectly clean and recently renovated , the staff was absolutely kind and professional, the hotel is well situated and connected to the airport. My only remarks were about the lack of boiler and coffee/tea in the room (I had to wake up at 4 to bring my daughters to the airport and you can just imagine how crucial a cup of coffee can be) and the smell of cigarette in the bathroom (which on the other hand was clean, big and recently renovated). The garage needs some renovation. As said, not a very big deal, but still some improvements needed in my opinion in order to reach 5-points rate.

Dear guest, thank you for your kind review which I find very useful, as it is from little things that we make the difference and give to our cliets the best service. I therefore find your not crucial points very important and useful to allow us to grow and improve. I take this opportunity to inform you that early in the morning a coffee station is available near the reception to allow those who leave early to be able to drink a hot cup of coffee. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With personal kindest regards. Andrea Morandini - general manager

Nice hotel close to Malpensa

Customer review rating 4.5/5

Alfred T. B. Families - 06/08/2021 Confirmed reviews ALL

Typical Novotel hotel with clean and efficient rooms. Location is close from Malpensa airport (10 minutes drive) but you need a car or be organized and ask reception to arrange a ride for you in advance (could be tricky). Covered parking is available and spacious. Breakfast is good and abundant but with new COVID measures, buffet is served and takes more time than before.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milan Malpensa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Good stay

Customer review rating 5.0/5

Anna C. Families - 01/08/2021 Confirmed reviews ALL

All OK!

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Good choice for a stop over

Customer review rating 4.5/5

Anonymous Families - 26/07/2021 Confirmed reviews ALL

Smooth check-in and check-out. Clean and quiet. Good breakfast selection with good service. Just used the hotel as a stop over as it is close to the highway and has a very good price/performance ratio.

Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Perfect hotel for an airport stay

TripAdvisor rating 3.0/5

TommyWgms Business - 18/07/2021 TripAdvisor review

Close to the airport with good facilities, shuttle, food, bar, pool and parking possibility. Service staff was very helpful but team was understaffed and therefore not always easy to catch. Perfect hotel for one or two nights close to the airport.

Dear Guest, we thank you for your feed back after your recent stay at our hotel. We look forward to seeing you again very soon. With kindest regards. Andrea Morandini - general manager.

Well located, convenient.

Customer review rating 4.0/5

Donato Business - 16/07/2021 Confirmed reviews ALL

I have been client for years. The Malpensa Hotel is being upgraded and this is good so things are improving.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Dissatisfied

Customer review rating 0.5/5

Michael Couples - 12/07/2021 Confirmed reviews ALL

I was very disappointed that the airport shuttle service had been cancelled. I was not informed of this in advance. When I emailed originally to book the room I made the request and I did not receive a response. We only found out when we arrived at the airport and then had to call when we were told it wasn’t running because of covid - I don’t accept this - many other hotels eg Hilton had a shuttle service running. If I was informed of this in advance I wouldn’t have booked the hotel because the money I then had to spend on taxis made the stay at least 50% more expensive. Once we informed reception the man working that evening was dismissive of my complaint and when we told him we had emailed he then responded to the email later that evening!? Completely pointless. Will certainly not be staying again.

Dear Michael W., Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The shuttle service is suspended due to Covid, but as well indicated on our website we offer our customers a dedicated private service for € 10 each way. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Very good staff

Customer review rating 3.5/5

Diane P. Business - 21/06/2021 Confirmed reviews ALL

Very good staff, however, AC was not very powerful and room remained quite hot during my stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Disappointing

Customer review rating 2.5/5

Robin S. Couples - 15/06/2021 Confirmed reviews ALL

The hotel is modern, clean and smooth running. We have been staying in Accor hotels wherever possible for sixteen years. However on this occasion the decision to change breakfast arrangements was disappointing to say the least. The selection was cold scrambled egg, frankfurters, and very undercooked bacon! The price for this feast was extortionate. The next stop on our journey had to be in an Holiday Inn at Bologna as your hotel there was full. They were able to provide a much better breakfast. Same country, same guidance different management.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This morning I had a meeting with my Restaurant Manager who confirms to have noticed the malfunction of the valve that regulates the temperature of the chaffing dish and for this reason the eggs on Monday morning were cold. As for the beacon he assured me that, thanks to your report, we will pay more attention to cooking in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Very Good, standard hotel

Customer review rating 4.5/5

Bgzh Families - 05/06/2021 Confirmed reviews ALL

Hotel is well situated, easy to reach with a big parking. Room are clean and in very good condition, even if the design is still the old Novotel one :-) Staff was very nice, and adapted nicely to the Covid situation. It was impressively quiet, as it’s close to the airport and there were less planes than usual.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milan Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services, especially in this pandemic period where we have to guarantee the best service standards combined with the most advanced safety procedures provided by our ALL Safe protocol. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Andrea Morandini - general manager

Convenient

Customer review rating 3.5/5

Donato Business - 19/05/2021 Confirmed reviews ALL

I have used your hotel in Malpensa for many years now. In the beginning it was new. Now it is getting old and it needs a good upgrade. The rooms show their age and the bathrooms even more so.

Dear Guest, Thank you for taking the time to share your feedback. Your remarks will be taken into serious consideration. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Quiet and close to Airport

Customer review rating 4.5/5

Paolo Families - 02/04/2021 Confirmed reviews ALL

Very short night but with all comfort

Gentile cliente, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Milano Malpensa Airport. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Andrea Morandini - general manager

Good hotel near Milan Malpensa Airport

Customer review rating 4.0/5

Angela Families - 06/11/2020 Confirmed reviews ALL

Nice and clean quest room, excellent service in reception. Possibility to park for free. Breakfast was very limited ( covid time). Coffee is not good...

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. Thank you for your feed-back. Unfortunately, the restrictions related to Covid forced us to suspend or reduce some services delivered by our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Andrea Morandini - general manager

Good Stay

Customer review rating 4.5/5

Craig Couples - 18/09/2020 Confirmed reviews ALL

The hotel was lovely, the staff friendly and the rooms spacious and very comfortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

nice hotel but having to pay for the taxi transfer was a joke

Customer review rating 1.0/5

S L. Solo - 09/09/2020 Confirmed reviews ALL

Nice room and stay, but having to pay 25 Euros each way to MXP airport was a joke - almost as much as the room itself. I will never stay here again.

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, the restrictions related to Covid forced us to suspend the shuttle service even if we hope to be able to activate it as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Covid crazy rules

Customer review rating 0.5/5

Joris Families - 23/08/2020 Confirmed reviews ALL

Disappointed in Covid efforts. No soap in bathrooms, can't even wash covid off my hands, yet I must wear silly non-effective mask everywhere, no coffee or tea with kettle, no swimming pool. Very depressing surroundings couldn't wait to get out.

Dear valued guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We wish to inform you that in order to follow the highest safety standards and guarantee the health of our customers, the hotel is equipped with a certified control system called ALL SAFE that provides protocols that comply with national and international guidelines, as well as the rules of Italian law. It is for this reason that all items that can be a vehicle of contagion have been removed from the room, such as soap, shampoo, minibar beverages, tea and coffee, complimentary water. All these items, duly sanitized, are available to our customers at any time at our Reception. Furthermore we would like to remind you that the Italian law requires the usage on facial masks in closed areas and in case of non-compliance provides for fines in money and subsequent closure of the structures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Perfect place if you need to catch a plane the next day

TripAdvisor rating 5.0/5

Giuseppe C 02/03/2020 TripAdvisor review

Been in Novotel hotels before around the world, they're a goal if you want to be in a safe and clean hotel. Employees are friendly and professional, rooms are nice and quiet big. Great breakfast with lots of choices

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