Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your wonderful review! We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

dear guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated our convenient location, our team and the service provided during your stay. We are particularly happy to read your kind words about our Russian-speaking colleague in the bar and restaurant. We will certainly share your compliments with her. We are sorry that some aspects of your experience did not fully meet your expectations. We take note of your comments regarding the rooms, breakfast and restaurant, and we will share your observations with the relevant departments as part of our ongoing efforts to improve our services and facilities. Regarding the swimming pool, we are sorry to hear about your impression. Our pool is regularly maintained and checked by our team, although we regret that it did not appear to you as expected during your visit. As for your ALL welcome drink, we are particularly sorry about this point. Please know that had you mentioned this to our reception team during your stay, we would have been more than happy to explain how to redeem your benefit and assist you immediately. We always encourage our ALL members to ask us about their benefits, as our team is happy to help make sure they can enjoy them. We are nevertheless delighted that you rated our team 100/100, cleanliness 100/100 and your check-in and check-out experience very positively. We also appreciate that you would recommend our hotel for a convenient stay before or after a flight. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you and your family again and provide an even more enjoyable experience. Kind regards, Sara Guest Experience & Quality Manager Novotel & ibis Milano Malpensa Aeroporto

dear guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated the spacious room, the bathtub that your children enjoyed, the cleanliness of the accommodation and the efficiency of our transfer service. We are also happy to hear that our security colleague was kind and helpful. We are truly sorry for the aspects of your stay that did not meet your expectations. Regarding the luggage storage, we would like to clarify that this is not a complimentary hotel service. We have a partnership with Bounce, an external luggage-storage service, which allows guests to store their luggage nearby for a fee. We are sorry if this was not sufficiently clear when you were checking the information before your arrival, and we understand your disappointment. We also apologize for the lack of information provided by our team regarding the playground mentioned on our website. Even if a colleague is not familiar with the area, we expect our staff to make every effort to check the information and assist our guests. Your comments regarding breakfast are also duly noted. We are sorry that the quality of the bread, eggs and other products did not meet your expectations. We will share your feedback with the team. Finally, we regret that you felt the breakfast staff was not sufficiently attentive to guests. This is certainly not the level of service we aim to provide. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you and your family again and offer you a more positive experience. Kind regards, Sara Guest Experience & Quality Manager Novotel & Ibis Milano Malpensa Aeroporto

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you very much for your wonderful feedback and for awarding us a perfect 10/10. We are delighted to know that you had such a pleasant stay and that you appreciated the comfort of your room, our breakfast, the meal and, above all, the helpfulness of our team. We are especially pleased to hear that Fabio made such a positive impression on you. We will certainly share your kind words with him, as recognition from our guests is always a great motivation for our team. It is also lovely to know that you enjoyed seeing familiar faces again during your stay. Thank you as well for your comment regarding the bathroom. We appreciate your feedback and will take it into consideration as we continue to improve our facilities. We look forward to welcoming you back again soon and seeing some more familiar faces! Kind regards, Sara Guest Experience & Quality Manager Novotel & Ibis Milano Malpensa Aeroporto

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not fully meet your expectations, particularly compared with your previous stays at other Novotel hotels. We are pleased, however, that you enjoyed your dinner and that several aspects of your stay, including the cleanliness, check-in and check-out experience, WiFi and our team's service, received positive ratings. Regarding the room layout, we understand that the configuration of the bathroom access may not have been to your personal preference. The layout of our rooms is part of the existing design and configuration of the property, and unfortunately it cannot be modified on an individual stay. Nevertheless, we appreciate your feedback and will take it into consideration for any future renovation or refurbishment projects. Regarding the shuttle service, we are sorry that it did not meet your expectations. Our shared shuttle operates between the hotel and Malpensa Airport during the scheduled time slots, while private transfers are available outside these hours. We understand how important a reliable airport transfer is for our guests and will continue to monitor the service carefully. We are particularly sorry to hear about the scrambled eggs at breakfast. This is certainly not the quality standard we aim to offer, especially as you otherwise found the breakfast selection acceptable. Your comment will be shared with our breakfast team for immediate attention. We regret that your overall experience was below what you have come to expect from Novotel. Your feedback is valuable to us and helps us identify where we can improve the guest experience, while also allowing us to better understand which aspects are related to the hotel's existing configuration. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location, close to Milan Malpensa Airport, and that you found the cleanliness of the hotel satisfactory. Regarding your question about the city tax, we are happy to clarify that, at present, no city tax is applicable in Cardano al Campo. Therefore, there is no additional city tax to be paid or included in your room rate. We have also taken note of your comment regarding the breakfast selection. We are sorry that the variety did not fully meet your expectations and will share your feedback with our breakfast team. Thank you once again for your comments. We hope to have the pleasure of welcoming you again on your next visit. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another enjoyble stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience was so disappointing, particularly given that you were travelling with children and had an early morning flight. Regarding the airport transfer, we sincerely regret the confusion and the long waiting time you experienced. Our shared airport shuttle operates during specific scheduled hours, from 05:00 to 10:00 and from 18:00 to 23:00. Outside these hours, including at around 1:00 am, transfers are provided on request as a private service. We understand, however, that the information provided to you by our reception team was not sufficiently clear and that this resulted in an unpleasant situation, especially at such a late hour. We will address this internally to improve communication with our guests. We are also very sorry to hear that you found the carpet in front of the bathroom wet upon entering the room. This should certainly have been properly checked before your arrival, and we regret that an immediate solution was not offered by our team. Your comments have been shared with the relevant departments for further attention. We fully understand your disappointment, especially as an airport hotel should provide a smooth and convenient experience for guests travelling at all hours. We sincerely regret that we did not meet your expectations on this occasion. Thank you again for bringing these issues to our attention. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another enjoyable stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for the issues you encountered during your stay. We are particularly sorry about the problems in both Executive Rooms. Having water dripping from the ceiling in room 349 and then finding a non-functioning bed light and a loose toilet seat in room 343 is certainly not acceptable, especially in an Executive Room. These points should have been identified and resolved before the rooms were assigned to a guest, and we will follow up with the relevant teams to ensure greater attention to these details. Regarding your ALL Platinum recognition, we are pleased that you received the room upgrade and that the welcome drink met your expectations. We are nevertheless sorry that the welcome amenity was missing. The welcome kit is normally prepared and placed in the room by our Guest Relations Manager, who was unfortunately absent during your stay. However, we fully understand that this should not have affected the recognition you received, and we apologize that the amenity was not arranged in her absence. We truly appreciate your loyalty as an ALL Platinum member and understand that you expect a consistent level of recognition and attention during your stays. Your feedback is therefore particularly valuable to us. We hope to have the pleasure of welcoming you back and providing you with the seamless Executive experience you should have received from the beginning. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your family found our hotel beautiful, clean, and well-suited to your needs. It is our goal to provide guests with a comfortable and enjoyable experience. We sincerely appreciate your kind words and hope to welcome you back in the future for another fantastic stay. Sara - Guest Relations Agent

Dear Guest, Thank you very much for taking the time to share such detailed and constructive feedback about your stay at Novotel Milano Malpensa Airport. We are delighted to hear that you had a very good overall experience and that you particularly enjoyed our restaurant buffet, pizza menu, spacious facilities and rooms, as well as our outdoor pool area. We are also pleased to know that you appreciated the cleanliness of the hotel and the work of our housekeeping team. We are sorry, however, that the bar and coffee service was sometimes slower than expected. Your comment regarding staffing has been noted and will be shared with our Food & Beverage team. We also appreciate your constructive suggestion regarding the shuttle service. We understand your point about having a flat rate throughout the day. Our shuttle service operates according to specific time slots and rates, but your feedback is certainly valuable and will be taken into consideration. Thank you once again for your recommendation and for recognizing the efforts of our team. We hope to have the pleasure of welcoming you and your family back to Novotel on your next visit to the area. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you enjoyed our breakfast and found it to be a good-value addition to your stay, as well as appreciating our convenient location and the booking experience. We are, however, very sorry to hear about the cleanliness of the room and the issue with water leaking from the shower door. These are certainly not details we want our guests to encounter, and we will share your comments with our Housekeeping and Maintenance teams for appropriate follow-up. We also understand that the room may have felt cramped for a family of four when using the sofa bed. We regret that the room configuration did not provide the level of comfort you were expecting. Regarding the car rental desk, we would like to clarify that this service is operated by an external company and is not managed by the hotel. Nevertheless, we are sorry if your interaction with their staff was not as welcoming as expected. As for the location, our hotel is indeed situated in a predominantly residential area, with the main advantage being its convenient proximity to Malpensa Airport rather than to a wide range of shops and attractions within walking distance. Thank you again for your constructive feedback. We hope to have the opportunity to provide you with a cleaner and more comfortable experience on a future stay. Kind regards, Sara Guest Relations Manager