Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 576 reviews

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Novotel Milano Malpensa Airport - Image 1
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Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 Cardano Al Campo, Italy

Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ
21010 Cardano Al Campo
Italy

GPS:45.642433, 8.759561

Telephone
Fax +39 0331 730595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  576 reviews

TripAdvisor Rating  3.7/5  1,670 reviews

Dirty Rooms, Misleading Prices, and Zero Hospitality – Very Disappointing

TripAdvisor rating 1.0/5

Lareina_Ricardo Families - TripAdvisor review

We booked Novotel Malpensa Airport expecting a convenient and comfortable stop before our flight — instead, it was one of the most frustrating hotel experiences we’ve had. Misleading Family Offer: They promote a “50% off the second room for families” offer, but we were charged 213€ total, while one room was listed at 124€. That’s not even close to 50% off. It felt intentionally deceptive. Dirty Rooms & Poor Maintenance: The room looked superficially clean but was extremely dusty. Our kids played on the bedroom carpet and came away with black knees — that says it all. The in-room phone didn’t work, and the WiFi only lasts 24 hours, which is ridiculous in 2025. False Promises on Amenities: Their website claims executive rooms have a Nespresso machine and minibar, but what they don’t say clearly is that the minibar is fully paid — not complimentary. It’s just another example of misleading marketing. And they only have ONE free bottle of water… who does that? It’s commonly 2… especially if we’ve booked 2 rooms for 5 people… At other Novotel locations, they’re transparent, and many even offer free water refill stations in line with their environmental initiatives. Not here. No refill station, and no sign of that eco-conscious attitude — everything felt like a money grab. Unwelcoming Staff: The bar and restaurant staff were cold, uninterested, and very rude!!! There was a clear lack of hospitality or care. We felt like a burden just for being there. Final Thoughts: This hotel is overpriced, outdated, underdelivers, and lacks basic hospitality.

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Regarding the “Family Offer,” we would appreciate the opportunity to review your booking details to better understand the charges applied. Please kindly contact us directly at our e-mail so we can investigate and clarify the matter for you. Concerning the minibar, we would like to clarify that only water is complimentary, as is common in many of our Novotel hotels. Additionally, we do have a water refill station available in the gym and breakfast area, which is always at guests’ disposal upon request. We regret if any of our team came across as unwelcoming; this is certainly not the standard we aim to uphold. Your comments will be shared with the management team to improve our service. We take all guest feedback seriously and would welcome the chance to address your concerns personally to restore your confidence in our hotel. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Jessica F. Business - Confirmed reviews ALL

staf molto disponibile e cordiale hanno soddisfatto tutte le nostre esigenze, le camere pulite e ristorante eccellente come la colazione.

Gentile ospite, La ringrazio sentitamente per aver condiviso con noi la sua eccellente esperienza presso la nostra struttura. È per noi motivo di grande soddisfazione apprendere che ha apprezzato la cortesia e la disponibilità del personale, la pulizia delle camere e la qualità del ristorante, in particolare della colazione. Siamo altresì lieti che il processo di prenotazione sia risultato semplice e veloce, contribuendo a rendere il suo soggiorno di lavoro ancora più piacevole. La ringraziamo nuovamente per il suo prezioso feedback e ci auguriamo di poterla accogliere nuovamente in futuro, garantendole sempre un servizio all’altezza delle sue aspettative. Cordiali saluti, Sara Guest Relations Manager

Customer review rating 5.0/5

Angelo F. Families - Confirmed reviews ALL

The hotel its very close to Malpensa airport and often a shuttle stop at the terminal. What I really like of this hotel is the kindness of the peoples are working there, especially Sara, Rachele, Fabrizio and Victor. If you like to have a good dinner they have also a restaurant and during dinner you can leave your children at the little play ground in front of the restaurant. During the summer you can use a nice swimming pool. I would suggest to stay at this hotel.

Dear guest, Thank you so much for your wonderful and detailed review. It truly warms our hearts to know that you appreciated our convenient location near Malpensa airport and the shuttle service. We’re especially delighted to hear your kind words about our team members Sara, Rachele, Fabrizio, and Victor — I will be sure to share your compliments with them. We’re glad you enjoyed dining at our restaurant and appreciated the playground for children, as well as the swimming pool during the summer. Your suggestion to try the weekend buffet with its variety of food is much appreciated and something we look forward to highlighting. Thank you also for recognizing our professionalism and efficiency during check-in and check-out. It was a pleasure to have you and your family stay with us, and we hope to welcome you back again soon. Warm regards, Sara Guest Relations Manager Novotel Milano Malpensa

Customer review rating 5.0/5

Baljinder T. T. Families - Confirmed reviews ALL

We arrived to the hotel on the 6th having travelled from Prato and departing MXP on the 8th. Upon arrival Fabricio realised I had booked the novotel for Lin. He immediately worked to cancel the Novotel LIN booking and get me a room at Novotel MXP. His quick action and willingness to help allowed me and my family to avoid alot of stress and discomfort. I am grateful to Fabricio for correcting my mistake and looking after me and my family during our stay. Thanks

Dear guest, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that Fabrizio was able to quickly assist you upon arrival and resolve the booking issue smoothly. It is always our goal to make our guests feel comfortable and well taken care of, especially when traveling with family. I will personally share your kind words with Fabrizio and the team, who will be thrilled to know they made such a positive impact on your stay. We look forward to welcoming you and your family back to Novotel Milano Malpensa soon. Warm regards, Sara Guest Relations Manager Novotel Milano Malpensa

Customer review rating 3.5/5

Anton P. Families - Confirmed reviews ALL

Неплохой, немного усталый отель. Гостеприимный персонал. Завтрак немного разочаровал.

Dear Guest, Thank you for sharing your feedback following your recent stay with us at Novotel Milano Malpensa. We appreciate your kind words about our hospitable staff and are sorry to hear that some aspects of your stay, such as the breakfast and ease of access, did not fully meet your expectations. Please rest assured that your comments regarding the breakfast and WiFi speed have been shared with the relevant teams as we continuously strive to improve our services. Regarding the billing for your stay, we would be happy to review this matter with you directly to ensure everything has been correctly processed. Please feel free to contact us at your convenience. We hope to have the opportunity to welcome you back and provide an improved experience in the future. Kind regards, Sara Guest Relations Manager

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Other web-users rate our hotel

  • 730 reviews 8.5/10 Location
  • 871 reviews 5.6/10 Room
  • 803 reviews 7.4/10 Service
  • 22 reviews 4.9/10 WiFi
  • 451 reviews 5.3/10 Comfort
  • 393 reviews 5.7/10 Cleanliness
  • 350 reviews 6.6/10 Breakfast
  • 190 reviews 5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.