Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not fully meet your expectations, particularly compared with your previous stays at other Novotel hotels. We are pleased, however, that you enjoyed your dinner and that several aspects of your stay, including the cleanliness, check-in and check-out experience, WiFi and our team's service, received positive ratings. Regarding the room layout, we understand that the configuration of the bathroom access may not have been to your personal preference. The layout of our rooms is part of the existing design and configuration of the property, and unfortunately it cannot be modified on an individual stay. Nevertheless, we appreciate your feedback and will take it into consideration for any future renovation or refurbishment projects. Regarding the shuttle service, we are sorry that it did not meet your expectations. Our shared shuttle operates between the hotel and Malpensa Airport during the scheduled time slots, while private transfers are available outside these hours. We understand how important a reliable airport transfer is for our guests and will continue to monitor the service carefully. We are particularly sorry to hear about the scrambled eggs at breakfast. This is certainly not the quality standard we aim to offer, especially as you otherwise found the breakfast selection acceptable. Your comment will be shared with our breakfast team for immediate attention. We regret that your overall experience was below what you have come to expect from Novotel. Your feedback is valuable to us and helps us identify where we can improve the guest experience, while also allowing us to better understand which aspects are related to the hotel's existing configuration. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location, close to Milan Malpensa Airport, and that you found the cleanliness of the hotel satisfactory. Regarding your question about the city tax, we are happy to clarify that, at present, no city tax is applicable in Cardano al Campo. Therefore, there is no additional city tax to be paid or included in your room rate. We have also taken note of your comment regarding the breakfast selection. We are sorry that the variety did not fully meet your expectations and will share your feedback with our breakfast team. Thank you once again for your comments. We hope to have the pleasure of welcoming you again on your next visit. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another enjoyble stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience was so disappointing, particularly given that you were travelling with children and had an early morning flight. Regarding the airport transfer, we sincerely regret the confusion and the long waiting time you experienced. Our shared airport shuttle operates during specific scheduled hours, from 05:00 to 10:00 and from 18:00 to 23:00. Outside these hours, including at around 1:00 am, transfers are provided on request as a private service. We understand, however, that the information provided to you by our reception team was not sufficiently clear and that this resulted in an unpleasant situation, especially at such a late hour. We will address this internally to improve communication with our guests. We are also very sorry to hear that you found the carpet in front of the bathroom wet upon entering the room. This should certainly have been properly checked before your arrival, and we regret that an immediate solution was not offered by our team. Your comments have been shared with the relevant departments for further attention. We fully understand your disappointment, especially as an airport hotel should provide a smooth and convenient experience for guests travelling at all hours. We sincerely regret that we did not meet your expectations on this occasion. Thank you again for bringing these issues to our attention. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another enjoyable stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for the issues you encountered during your stay. We are particularly sorry about the problems in both Executive Rooms. Having water dripping from the ceiling in room 349 and then finding a non-functioning bed light and a loose toilet seat in room 343 is certainly not acceptable, especially in an Executive Room. These points should have been identified and resolved before the rooms were assigned to a guest, and we will follow up with the relevant teams to ensure greater attention to these details. Regarding your ALL Platinum recognition, we are pleased that you received the room upgrade and that the welcome drink met your expectations. We are nevertheless sorry that the welcome amenity was missing. The welcome kit is normally prepared and placed in the room by our Guest Relations Manager, who was unfortunately absent during your stay. However, we fully understand that this should not have affected the recognition you received, and we apologize that the amenity was not arranged in her absence. We truly appreciate your loyalty as an ALL Platinum member and understand that you expect a consistent level of recognition and attention during your stays. Your feedback is therefore particularly valuable to us. We hope to have the pleasure of welcoming you back and providing you with the seamless Executive experience you should have received from the beginning. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your family found our hotel beautiful, clean, and well-suited to your needs. It is our goal to provide guests with a comfortable and enjoyable experience. We sincerely appreciate your kind words and hope to welcome you back in the future for another fantastic stay. Sara - Guest Relations Agent

Dear Guest, Thank you very much for taking the time to share such detailed and constructive feedback about your stay at Novotel Milano Malpensa Airport. We are delighted to hear that you had a very good overall experience and that you particularly enjoyed our restaurant buffet, pizza menu, spacious facilities and rooms, as well as our outdoor pool area. We are also pleased to know that you appreciated the cleanliness of the hotel and the work of our housekeeping team. We are sorry, however, that the bar and coffee service was sometimes slower than expected. Your comment regarding staffing has been noted and will be shared with our Food & Beverage team. We also appreciate your constructive suggestion regarding the shuttle service. We understand your point about having a flat rate throughout the day. Our shuttle service operates according to specific time slots and rates, but your feedback is certainly valuable and will be taken into consideration. Thank you once again for your recommendation and for recognizing the efforts of our team. We hope to have the pleasure of welcoming you and your family back to Novotel on your next visit to the area. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you enjoyed our breakfast and found it to be a good-value addition to your stay, as well as appreciating our convenient location and the booking experience. We are, however, very sorry to hear about the cleanliness of the room and the issue with water leaking from the shower door. These are certainly not details we want our guests to encounter, and we will share your comments with our Housekeeping and Maintenance teams for appropriate follow-up. We also understand that the room may have felt cramped for a family of four when using the sofa bed. We regret that the room configuration did not provide the level of comfort you were expecting. Regarding the car rental desk, we would like to clarify that this service is operated by an external company and is not managed by the hotel. Nevertheless, we are sorry if your interaction with their staff was not as welcoming as expected. As for the location, our hotel is indeed situated in a predominantly residential area, with the main advantage being its convenient proximity to Malpensa Airport rather than to a wide range of shops and attractions within walking distance. Thank you again for your constructive feedback. We hope to have the opportunity to provide you with a cleaner and more comfortable experience on a future stay. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay was such a disappointing experience, particularly as you were travelling with your family and had an early morning flight. We sincerely regret the way your report regarding the air conditioning was handled. Regardless of whether an immediate technical solution was possible at that time, we fully understand your point that your request should at least have been promptly investigated. Waiting for an extended period without anyone coming to check the situation does not reflect the level of hospitality and attention we expect from our team. We have also taken note of your comments regarding the room temperature and will have the air-conditioning system checked by our maintenance team. Your feedback concerning staffing levels and the way your request was managed will also be shared internally with the relevant managers. We are particularly sorry that this situation affected your sleep and left you with such a negative impression of your stay and of the Novotel brand. We appreciate your honest feedback, as it highlights areas where we need to improve. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you very much for taking the time to share your feedback following your recent stay with us. I am delighted to read that you appreciated our convenient shuttle service, the warm welcome you received upon arrival, and our breakfast. It is especially rewarding to know that our receptionist made such a positive impression on you. I will be sure to share your kind words with her—they will certainly make her day. At the same time, I sincerely apologize for the cleanliness issue you encountered in your room. Finding toiletries left by previous guests and an unemptied bin is not representative of the high standards we strive to provide. Please accept my apologies for this oversight. I have already shared your comments with our Housekeeping team so that additional attention can be given to our room inspection procedures and prevent this from happening again. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve both our service and our guests' experience. We hope to have the pleasure of welcoming you back soon for an even better stay. Kind regards, Sara guest relations manager

Nous vous remercions sincèrement pour votre commentaire élogieux. Nous sommes ravis que vous ayez trouvé votre séjour confortable et agréable. Votre satisfaction est notre priorité et nous nous efforçons de fournir une expérience de qualité à tous nos clients. Nous espérons vous accueillir à nouveau lors de votre prochaine visite. Cordialement, Sara - Agent des Relations Clients

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. I am truly pleased to read that you appreciated the professionalism and kindness of our team, especially Giovanni at the reception. I will personally share your kind words with him—he will be delighted to know that his service made such a positive impression on you. At the same time, I am sincerely sorry to learn about your experience with one of the shuttle transfers. Please accept my apologies for the driver's behavior, the delay, and the way your luggage was handled. This is certainly not the level of service we expect our guests to receive. Your comments have been shared with the shuttle service provider so that this incident can be thoroughly investigated and appropriate corrective actions can be taken. We greatly appreciate you bringing this matter to our attention. It is encouraging to know that your other shuttle journeys, as well as your check-in, room cleanliness, and interactions with our team, met your expectations. We are also grateful for your recognition of our sustainability initiatives. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a consistently excellent experience from arrival to departure. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you for your kind words regarding your recent stay at Novotel Milano Malpensa Airport. We are delighted to hear that you found our hotel comfortable and our staff helpful. It is always our aim to provide a pleasant experience for our guests, and we appreciate your positive feedback on the room and bed quality. We look forward to welcoming you back in the future. Sara Guest Relations Agent

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated the variety of our breakfast buffet, the cleanliness of the hotel, and the kindness and support of our team during your stay. We are truly sorry that the sofa bed in your room did not meet your expectations and that you experienced discomfort during your stay. We would like to clarify that, as soon as our team was informed of the issue, a member of staff inspected the room and acknowledged the inconvenience caused. To provide the best possible solution, we offered an additional room at no extra charge instead of requiring you to move rooms, allowing your family to have a more comfortable stay. We also take note of your comments regarding the air conditioning, the bathroom, and the room facilities. Your feedback has been shared with the relevant teams as we continue to work on improving our guests' experience. We appreciate your positive comments about our breakfast and our team, and we hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the Novotel standards you expect. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you so much for your wonderful review and for your perfect score! We are delighted to know that you loved your stay, appreciated our location, and found your experience comfortable from arrival to departure. It is especially rewarding to hear that you felt well recognized as an ALL Classic member and that every aspect of your stay met your expectations. Your kind words are a great source of motivation for our entire team. We truly appreciate your loyalty and are already looking forward to welcoming you and your family back for another enjoyable stay. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that your experience was comfortable. Our proximity to the airport is indeed a key advantage for our guests, and we strive to provide a relaxing environment for all travelers. We appreciate your kind words and look forward to welcoming you back in the future. Sara - Guest Relations Agent