Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 907 reviews

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Novotel Milano Malpensa Airport - Image 1
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Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ, 21010 CARDANO AL CAMPO, Italy

Description

Hotel extras

  • 10 mins from Milan Malpensa Airport with Park & Fly and shuttle on request

  • Restaurant with artisanal pizza also open to non-hotel guests

  • Family friendly and pet friendly hotel with dedicated services

  • Strategic location near the Autostrada dei Laghi

  • Conference center for meetings, corporate events and business travel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with twin beds

Photo out of - Superior room with twin beds

Dal design ergonomico e con dotazioni tecnologiche, la camera Superior è ideale per lavoro e relax. Offre molti servizi, come minibar, bollitore per tè o caffè e TV satellitare e può accogliere fino a due ospiti.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

La camera Exécutive offre molti servizi aggiuntivi: macchina caffè Espresso, linea cortesia dedicata, accappatoio e ciabatte, chiamate locali gratuite e una bottiglia d'acqua di benvenuto. Può ospitare fino a 2 adulti e 2 bambini o 3 adulti e 1 bambino.

  • Views:

    City View or Pool side

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu
  • Pillow MenuAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Doorways provide 32” clear width
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Light switches no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

An unforgettable experience! This spacious, well-designed suite consists of two bedrooms and a bathroom and offers unbeatable facilities: large bathroom with bathtub and shower, small toilet, minibar, safe, hairdryer, tea/coffee and satellite TV.

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ
21010 CARDANO AL CAMPO
Italy

GPS:45.642433, 8.759561

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • MALPENSA APT Additional charge
  • MALPENSA AIRPORT Additional charge
  • MXP Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 208 rooms
  • 12 rooms for people with reduced mobility
  • 150 family rooms
  • 208 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat
  • Pressing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas Additional charge

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

7 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

POOL Currently unavailable

  • Outside
  • On site

FITNESS ROOM

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Table tennis

  • On site

Gym

  • On site

Table tennis

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 95 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.61 m / 2 ft

  • Parking pricing: 12 EUR 12 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

GOURMET RESTAURANT

Photo out of - GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Cooking style
International
Chef name
Francesco VIRGA
Capacity
140
Accessibility
Accessible service
Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 Cardano Al Campo, Italy
Telephone +39 0331 266611
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool
  • Private lounge

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Simple and tasty, healthy and balanced cuisine. Catering at any hour to satisfy your every desire. Savor a moment of escape at the restaurant, bar, poolside patio or in your room

Start the day with the rich breakfast of the Novotel Milano Malpensa Airport: a wide choice of sweet and savory products, healthy, gluten-free and vegetable options, with selected ingredients.

Presso la nostra struttura è disponibile una piscina all'aperto estiva, dove potersi rilassare e usufruire dei molti servizi ristoro dedicati agli ospiti, godendo di gustosi aperitivi a bordo piscina o sulla nostra terrazza stagionale.

Train in the fitness area of the Novotel Milano Malpensa Aeroporto with Technogym equipment: treadmill, exercise bikes, multi-function machine and bench with free weights, to keep fit every day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  907 reviews

Customer review rating 4.0/5

Romina E. Families - Confirmed reviews ALL

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for a more pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 4.5/5

Vittorio T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 4.5/5

Shivaji R. Families - Confirmed reviews ALL

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 4.0/5

Rodrigo L. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your stay did not fully meet your expectations. We would like to clarify that, as an ALL Gold member, room upgrades are offered subject to availability and to the next room category. Since you had already booked one of our Suite categories, no further upgrade was available at the time of your stay. Regarding the restaurant discount and complimentary breakfast, these are not benefits included in the ALL Gold status. Gold members enjoy benefits such as bonus Reward points, a welcome drink, premium Wi-Fi, early check-in or late check-out (subject to availability), and a room upgrade to the next category when available. We also apologize for the maintenance issues you encountered in your room, including the carpet condition, the lamp, and the safe. Your comments have been shared with our maintenance and housekeeping teams to ensure these matters are addressed. Finally, we appreciate your positive remarks about the professionalism and attitude of most of our team members. Constructive feedback such as yours helps us improve the guest experience. Kind regards, Sara guest relations manager

Customer review rating 4.0/5

Martha D. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed our convenient location, the comfort of our rooms, the cleanliness of the hotel, and the quality of the restaurant. We are especially pleased to read your kind words about Luca and Rachele, whose professionalism and friendliness will certainly be recognized by the entire team. We also appreciate your comments regarding the shuttle service information. Clear communication is very important to us, and we will review how this information is presented to ensure it is as straightforward as possible for our guests. Thank you as well for your suggestion regarding the cups provided in the rooms. We would like to inform you that the paper cups are part of our commitment to sustainability and our adherence to the Green Key environmental program. This initiative helps us reduce the environmental impact of our operations while maintaining hygiene and guest comfort. Nevertheless, we value your feedback and will take it into consideration as we continue to improve our services. We look forward to welcoming you back on your next visit to Malpensa Airport. Kind regards Sara guest relations manager

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for a more pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 4.5/5

Vittorio T. Couples - Confirmed reviews ALL

Great location close to airport. Friendly and helpful staff.

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 4.5/5

Shivaji R. Families - Confirmed reviews ALL

Conveniently located, shuttle service from airport at €5 per head.

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 4.0/5

Rodrigo L. Families - Confirmed reviews ALL

When requested an upgrade I was told we are giving you a suite, however, I booked a suite. When requested the discount on food and drinks, they said no applicable maybe in Asia -Pacific. About the room: carpet with outstanding dirty spots, lamp without bulb, safe box not working. Food ordinary and expensive. Staff ? All with good attitude and professionalism except the gut who gave me the suite that I booked.

Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your stay did not fully meet your expectations. We would like to clarify that, as an ALL Gold member, room upgrades are offered subject to availability and to the next room category. Since you had already booked one of our Suite categories, no further upgrade was available at the time of your stay. Regarding the restaurant discount and complimentary breakfast, these are not benefits included in the ALL Gold status. Gold members enjoy benefits such as bonus Reward points, a welcome drink, premium Wi-Fi, early check-in or late check-out (subject to availability), and a room upgrade to the next category when available. We also apologize for the maintenance issues you encountered in your room, including the carpet condition, the lamp, and the safe. Your comments have been shared with our maintenance and housekeeping teams to ensure these matters are addressed. Finally, we appreciate your positive remarks about the professionalism and attitude of most of our team members. Constructive feedback such as yours helps us improve the guest experience. Kind regards, Sara guest relations manager

Customer review rating 4.0/5

Martha D. Friends - Confirmed reviews ALL

The hotel is clean, beds are comfortable. The shuttle information was ambiguous but the staff were excellent at clarifying the service. Luca at the front desk was patient with our requests. The hotel restaurant was good with a reasonable choice of meals.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed our convenient location, the comfort of our rooms, the cleanliness of the hotel, and the quality of the restaurant. We are especially pleased to read your kind words about Luca and Rachele, whose professionalism and friendliness will certainly be recognized by the entire team. We also appreciate your comments regarding the shuttle service information. Clear communication is very important to us, and we will review how this information is presented to ensure it is as straightforward as possible for our guests. Thank you as well for your suggestion regarding the cups provided in the rooms. We would like to inform you that the paper cups are part of our commitment to sustainability and our adherence to the Green Key environmental program. This initiative helps us reduce the environmental impact of our operations while maintaining hygiene and guest comfort. Nevertheless, we value your feedback and will take it into consideration as we continue to improve our services. We look forward to welcoming you back on your next visit to Malpensa Airport. Kind regards Sara guest relations manager

Customer review rating 4.0/5

Ana M. C. Families - Confirmed reviews ALL

I have used this hotel as it is close to the airport and overnight parking was available. We had to fly early and with a 5 minute drive we were able to get more sleep. The hotel is clean and comfortable and the staff interaction was spot on. All was as expected for our purpose. Thank you.

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Dhruval K. Couples - Confirmed reviews ALL

Very friendly staff, smooth check-in

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Guido F. Couples - Confirmed reviews ALL

Very friendly, fast in answering emails and very helpful all the time

Dear Guest, Thank you very much for your wonderful feedback and for describing us as the friendliest hotel in the Accor group! We are delighted to know that you appreciated the friendliness and helpfulness of our team, as well as our prompt email assistance. Your kind words are a great source of motivation for all of us. We also appreciate you bringing the bathroom floor cleanliness to our attention. Please accept our apologies for this shortcoming. We will share your comments with our housekeeping team to ensure greater attention to detail. Thank you for your loyalty to ALL Accor and for recommending our hotel so highly. We look forward to welcoming you back for another excellent stay! Kind regards, Sara guest relations manager

Customer review rating 1.0/5

Preeti K. Couples - Confirmed reviews ALL

Very bad hotel, no amenities, basic stay, do not accept a 4 star stay, very poorly maintained property.

Dear Guest, We are sorry to read that your stay did not meet your expectations. We are particularly disappointed to learn about your experience, as no concerns were reported to our reception team during your stay. Had we been made aware of these issues, we would have welcomed the opportunity to assist you and address your concerns wherever possible. We take guest feedback seriously and regret that we were not given the opportunity to intervene while you were with us. We would appreciate further details regarding the specific aspects of your stay that fell short of your expectations, so that we can better understand your experience. Kind regards, Sara Guest Experience & Quality Manager Novotel Milano Malpensa Airport

Customer review rating 1.0/5

Patricia Z. Couples - Confirmed reviews ALL

What a shame. No coffee, no bathrobes, no slippers we had to wait 30 minutes for them. Very dirty carpet. Bathroom needs deep maintenance. Dirty floor full of hair.

Dear Guest, Thank you for sharing your feedback. I remember your situation well, and I am sorry to hear that your stay did not meet your expectations. During your stay, we offered you an upgrade to a suite, fully equipped with the amenities provided for that room category. However, as you found the suite too cold and dark, we arranged a room change to better accommodate your preferences. Regarding the coffee machine, I would like to clarify that it was not a standard amenity in the second room, which is why coffee pods were not provided there. Nevertheless, we regret any inconvenience this may have caused. We are also sorry that the cleanliness of the room and bathroom, as well as the waiting time for the bathrobes and slippers, affected your experience. Your comments regarding the support provided to our team will also be taken into consideration. We always strive to find suitable solutions when guests raise concerns during their stay, and we regret that, despite our efforts to accommodate your requests, we were unable to leave you with a fully satisfactory impression. Thank you for your feedback. Kind regards, Sara guest relations manager

Customer review rating 2.0/5

Qassim M. Couples - Confirmed reviews ALL

shabby look

Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your experience did not meet your expectations. We take your comments regarding the condition of the hotel, cleanliness, breakfast and check-in service seriously, as we are committed to providing our guests with a comfortable stay and attentive service. We regret that we were unable to leave you with a more positive impression and will share your feedback with the relevant teams for further consideration. We hope you may give us another opportunity in the future to offer you a more satisfying experience. Kind regards, Sara guest relations manager

Customer review rating 1.0/5

Amanda W. Friends - Confirmed reviews ALL

The front dest staff were very cold and unwelcoming, the room was semi-clean and had filthy carpet, the bar was open, but no bartender was in sight (he had to be hunted down by the maintenance person when someone wanted a drink) and the food in the restaurant was absolutely terrible (tasted like microwave meals). We scheduled a 0630 shuttle to the airport and were waiting outside until 0640. I went in to ask the attendant if the shuttle was coming and he called them. Turns out it was the running van that was sitting in the parking lot, facing us the entire time we were waiting out there. With all of our luggage. The breakfast buffet was excellent; thats the only reason for the 2 stars. All of this and more for only $500! Do. Not. Recommend

dear guest, Thank you for sharing your feedback. We are sincerely sorry that several aspects of your stay did not meet your expectations, particularly the cleanliness of your room, the welcome at reception and the management of the airport shuttle service. We understand how frustrating it must have been to wait outside with your luggage without being informed that the shuttle was already in the parking area. Regarding your comments on the restaurant, we are particularly concerned to read that the food did not meet your expectations. Our restaurant aims to offer freshly prepared dishes and a pleasant dining experience, and we take such feedback seriously. However, we would have appreciated the opportunity to receive your comments during your stay, so that we could have investigated your concerns directly with our Food & Beverage team and taken appropriate action. We are pleased that you enjoyed our breakfast buffet, although we regret that this was the only aspect of your stay that left you with a positive impression. Your feedback has been shared with the relevant departments for review, particularly regarding room cleanliness, service standards and shuttle coordination. We regret that your overall experience was disappointing and thank you for bringing these matters to our attention. Kind regards, Sara guest relations manager

Customer review rating 5.0/5

Eleonora B. Business - Confirmed reviews ALL

My favourite things here are the bed and the spacious rooms. I’m not joking, I sleep better here than at home

Dear Guest, Thank you so much for your wonderful feedback and for awarding us a perfect score of 100/100! We are delighted to know that you enjoy our spacious rooms and comfortable beds so much that you sleep even better here than at home! Your lovely words are the greatest compliment we could receive. We are also glad that our location makes your travels to Malpensa Airport and Leonardo so convenient. We truly look forward to welcoming you back for another relaxing and restful stay! Warm regards, Sara Guest Relations Manager

Customer review rating 4.5/5

Parvaneh B. Couples - Confirmed reviews ALL

Comfortable

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Sara F. Friends - Confirmed reviews ALL

As always is a pleasure to come back here in this hotel, very convenient because so close to Milano Malpensa Airport and the amazing staff make the difference. Big thank you to Giovanni e Luca.D for their special welcome :)

Dear Guest, Thank you so much for your wonderful feedback! It is always a pleasure to welcome you back, and we are delighted to know that you continue to appreciate our convenient location near Milan Malpensa Airport and, above all, the warm welcome from our team. A special thank you for mentioning Giovanni and Luca D. – we will be very happy to share your kind words with them. They will certainly appreciate knowing that their welcome made your stay even more special. We look forward to welcoming you back again soon! Kind regards, Sara G. Guest Experience & Quality Manager

Customer review rating 5.0/5

Kankamol U. Business - Confirmed reviews ALL

Very good service at reception, room clean. Very satisfy

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 3.5/5

Ashok B. D. Business - Confirmed reviews ALL

Nothing specific to mention

Dear guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that your overall experience was satisfactory. We are, however, sorry to hear that our breakfast selection did not fully meet your expectations, particularly regarding the vegetarian options. We understand how important it is to offer a varied and inclusive breakfast selection, and your comments will be shared with our team for further consideration. We also appreciate your feedback regarding the value for money and will take this into account as we continue to improve our services. We hope to have the pleasure of welcoming you back on your next visit and providing you with an improved experience. Kind regards, Sara guest relations manager

Customer review rating 3.0/5

Lisa M. Families - Confirmed reviews ALL

Location was great. Rooms were a little tired. Our fold out bed broke and wasn’t comfortable. The actual facilities were ok, not a lot of options for breakfast. Pizza was nice for dinner. The pool was unfortunately closed too

dear guest, Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are pleased to hear that you appreciated our convenient airport location, our team, the Wi-Fi and the dinner experience, particularly the pizza. We are also glad that your booking experience through the ALL Accor App was excellent. We are, however, sorry to hear that the sofa bed was uncomfortable and that it unfortunately broke during your stay. We fully understand how disappointing this must have been, especially when travelling with your family. We will share your comments with our maintenance and housekeeping teams to ensure that the condition and comfort of our sofa beds are carefully reviewed. We also take note of your comments regarding the breakfast selection and understand that you would have appreciated a wider variety of options. Regarding the swimming pool, please kindly note that it is a seasonal facility and is closed outside the summer season. We regret if this was not sufficiently clear prior to your arrival. Your feedback is very valuable to us, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you and your family again and provide you with a more comfortable and enjoyable experience. Kind regards, Sara Guest relations manager

Customer review rating 5.0/5

Cherie B. Solo - Confirmed reviews ALL

This was the best hotel I stayed at during my 2 week trip to Italy. The bed was wonderful, the pillows were great. The room was quiet, spotless and well-appointed. Also, the air conditioning worked!

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Anber M. U. Friends - Confirmed reviews ALL

A sincere thank you to the entire receptionist Team

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Other web-users rate our hotel

  • 653 reviews 8.4/10 Location
  • 791 reviews 6/10 Room
  • 900 reviews 7.7/10 Service
  • 10 reviews 3.7/10 WiFi
  • 362 reviews 5.6/10 Cleanliness
  • 310 reviews 6.5/10 Breakfast

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