The experience was good, friendly staff. The only downside is the temperature in the room - it was too cold. Even with the thermostat being adjusted to warmer temperature, it never worked so the room ended up having very uncomfortably cold, below average temperature.

Very comfortable bed. Room was very clean with a couple options for coffee including Nespresso. The restaurant and bar was understaffed. The staff that was there was very apologetic and was working very hard. Food was pretty good. Drink ordered at bar was excellent.

Clean room courteous friendly and proffessional staff.

There are definitely things to be improved in terms of condition of facilities, however receptionist Alice was very helpful and that impacted positively the high rating. She is definitely a good asset.

Reservation, good, finding it, good. Location fine. Morning coffee was bad. We booked here for the ease of the shuttle for our flight out of mxp. At no time were we informed of the cost to take the shuttle. Only as were checked out and walking did I think to confirm it was included. Then we were told during peak hours it’s 30€ per room. Wow. 20-€ per room in off peak. I was insulted. Simply walked out and grabbed a 20€ taxi. I will visit Milan again but will never book this hotel. Also 2 persons of my party witnessed the blond front desk girl very vibrantly talking about a customer that had just left. It’ was not a positive discussion, they said her negativity was palpable. The room was quiet and fine.