Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 871 reviews

Novotel Milano Malpensa Airport - Image 1
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Description

Hotel extras

  • 10 mins from Milan Malpensa Airport with Park & Fly and shuttle on request

  • Restaurant with artisanal pizza also open to non-hotel guests

  • Family friendly and pet friendly hotel with dedicated services

  • Strategic location near the Autostrada dei Laghi

  • Conference center for meetings, corporate events and business travel

Our accommodation(s)

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Room 1

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ
21010 CARDANO AL CAMPO
Italy

GPS:45.642433, 8.759561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  871 reviews

Customer review rating 2.5/5

Thuy T. D. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Carlo M. Families - Confirmed reviews ALL

Nous vous remercions sincèrement pour votre commentaire élogieux. Nous sommes ravis que vous ayez trouvé votre séjour confortable et agréable. Votre satisfaction est notre priorité et nous nous efforçons de fournir une expérience de qualité à tous nos clients. Nous espérons vous accueillir à nouveau lors de votre prochaine visite. Cordialement, Sara - Agent des Relations Clients

Customer review rating 3.0/5

Hyun H. L. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. I am truly pleased to read that you appreciated the professionalism and kindness of our team, especially Giovanni at the reception. I will personally share your kind words with him—he will be delighted to know that his service made such a positive impression on you. At the same time, I am sincerely sorry to learn about your experience with one of the shuttle transfers. Please accept my apologies for the driver's behavior, the delay, and the way your luggage was handled. This is certainly not the level of service we expect our guests to receive. Your comments have been shared with the shuttle service provider so that this incident can be thoroughly investigated and appropriate corrective actions can be taken. We greatly appreciate you bringing this matter to our attention. It is encouraging to know that your other shuttle journeys, as well as your check-in, room cleanliness, and interactions with our team, met your expectations. We are also grateful for your recognition of our sustainability initiatives. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a consistently excellent experience from arrival to departure. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Daren W. Couples - Confirmed reviews ALL

Dear guest, Thank you for your kind words regarding your recent stay at Novotel Milano Malpensa Airport. We are delighted to hear that you found our hotel comfortable and our staff helpful. It is always our aim to provide a pleasant experience for our guests, and we appreciate your positive feedback on the room and bed quality. We look forward to welcoming you back in the future. Sara Guest Relations Agent

Customer review rating 2.5/5

Severine B. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated the variety of our breakfast buffet, the cleanliness of the hotel, and the kindness and support of our team during your stay. We are truly sorry that the sofa bed in your room did not meet your expectations and that you experienced discomfort during your stay. We would like to clarify that, as soon as our team was informed of the issue, a member of staff inspected the room and acknowledged the inconvenience caused. To provide the best possible solution, we offered an additional room at no extra charge instead of requiring you to move rooms, allowing your family to have a more comfortable stay. We also take note of your comments regarding the air conditioning, the bathroom, and the room facilities. Your feedback has been shared with the relevant teams as we continue to work on improving our guests' experience. We appreciate your positive comments about our breakfast and our team, and we hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the Novotel standards you expect. Kind regards, Sara Guest Relations Manager

Other web-users rate our hotel

  • 709 reviews 8.4/10 Location
  • 859 reviews 5.9/10 Room
  • 922 reviews 7.8/10 Service
  • 17 reviews 5.4/10 WiFi
  • 426 reviews 5.6/10 Comfort
  • 379 reviews 6/10 Cleanliness
  • 336 reviews 6.7/10 Breakfast
  • 261 reviews 5.9/10 Value

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