Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 742 reviews

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Novotel Milano Malpensa Airport - Image 1
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Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ, 21010 CARDANO AL CAMPO, Italy

Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, CARDANO AL CAMPO, CIN IT012032A1IUB9BVXQ
21010 CARDANO AL CAMPO
Italy

GPS:45.642433, 8.759561

Telephone
Fax +39 0331 730595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  742 reviews

Customer review rating 3.5/5

Chyean T. Families - Confirmed reviews ALL

I think its certainly value for money and locatin is close to airport but you won't be able to walk there so transfer (5 euro per peson and a bit more if 10pm - 5am) is needed. We had a room with double bed and sofa bed. The double bed was comfortable, but the sofa bed was just okay. The toilet seem to aging a bit and the air conditioning wasn't really working. Its great they have giving free water, but we have 4 persons in the room, I would expect at least 4 bottles perhaps. Overall, is not bad.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our hotel to be good value for money and appreciated our convenient location close to the airport. At the same time, I am sorry to read that some aspects of your stay did not fully meet your expectations. In particular, I regret that the sofa bed comfort, the condition of the bathroom, and the air conditioning did not provide the level of comfort we strive for. Please be assured that your comments have been shared with our maintenance team for further checks and improvements. Regarding the complimentary water, we would like to clarify that, in line with our standards, one bottle per room per day is provided. Should guests require additional bottles, these are available for purchase. Your feedback is very valuable to us as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you again and provide you with a much more satisfying stay. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Andra I. Families - Confirmed reviews ALL

Comfortable hotel, perfect for a short stay before a flight.

Dear Guest, Thank you very much for taking the time to share such a wonderful and detailed review! We are truly delighted to read that you had a comfortable stay with us and that our hotel was the perfect choice before your flight. It is especially rewarding to see your excellent scores across all areas, from cleanliness and WiFi to our team and overall value for money. Your kind words and your loyalty as an ALL – Accor Live Limitless Classic member mean a great deal to us. Knowing that you would recommend both our hotel and the loyalty program is the highest compliment we could receive. We sincerely hope to welcome you and your family back again very soon for another perfect stay. Kind regards, Sara Guest Relations Manager

Customer review rating 3.0/5

Christopher K. Families - Confirmed reviews ALL

Finding a cockroach on the bathroom floor wasn’t the best experience and then being told that they sometimes fly in through a closed window wasn’t the best answer. Luckily I didn’t inform my wife of the incident.

Dear Guest, Thank you for taking the time to share your detailed feedback. First of all, I would like to sincerely apologize for the unpleasant incident you experienced in your bathroom. We fully understand how uncomfortable this must have been, and I am especially sorry for the response you received, which did not meet the level of professionalism and reassurance we aim to provide. Please be assured that we have reinforced our pest control procedures and shared your comments with the team to ensure this is handled much more appropriately in the future. Regarding your comment about consistency across Novotel hotels, you are absolutely right that brand standards should feel aligned. At the same time, I would like to clarify that certain services may vary slightly depending on the property. For instance, Novotel policy does include a complimentary bottle of water in the room, which was indeed provided during your stay with us. However, I can only speak on behalf of our hotel. Concerning the score about the pool, I am sorry if there was any misunderstanding. Our outdoor pool is seasonal and open only during the summer months; therefore, it was not available at the time of your stay. For this reason, we feel that the score given may not fully reflect the actual service offered during your visit. That said, we truly value your feedback, especially as a loyal ALL – Accor Live Limitless member. Your comments help us improve and better meet our guests’ expectations. We hope to have the opportunity to welcome you again and provide you with a much more positive experience. Kind regards, Sara Guest Relations Manager

Customer review rating 3.5/5

Alexander B. Families - Confirmed reviews ALL

There is a plus and minus experience. Hotel room, cleanings and receptions staff at night is plus. Shuttle service to airport, breakfast buffet and day staff in reception is a minus.

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. We are truly pleased to read that you appreciated the cleanliness of the room, the comfort of your accommodation, and the professionalism of our night reception and housekeeping teams. Your kind words on these aspects are very encouraging. At the same time, we sincerely regret that some elements of your experience did not meet your expectations, particularly the shuttle service, breakfast offering, and the service at reception during the day. Please accept our apologies for any inconvenience caused. Regarding the coffee at breakfast, we are sorry it did not meet your expectations. Please note that our team in the breakfast room is always available, and our staff would have been happy to prepare a barista-style coffee for you upon request. Your comments about the breakfast variety and quality are very valuable, and we will certainly share them with our team to work on improvements. We also appreciate your feedback about the clarity of the shuttle service conditions on the Accor ALL App, and we will review this to ensure better communication for our guests. Thank you again for your constructive feedback and for your loyalty as a Silver member of the ALL Accor program. We hope to have the opportunity to welcome you again and provide you with a more consistently excellent experience. Kind regards, Sara Guest relations manager

Customer review rating 4.0/5

Jan S. Business - Confirmed reviews ALL

Always a welcoming staff.

Dear Guest, Thank you very much for taking the time to share your feedback following your recent business stay at Novotel Milano Malpensa Aeroporto. We are pleased to read that you appreciated our convenient location close to the airport, the shuttle service, and especially the welcoming attitude of our team. Providing a friendly and attentive service is something we truly care about, so your kind words mean a lot to us. We are also delighted that you highlighted our restaurant manager as a special contributor to your satisfaction. I will personally make sure to share your compliment with him and the entire team — recognition like yours is a great motivation for all of us. At the same time, we take note of your scores regarding accommodation, cleanliness, breakfast and overall experience. Your feedback helps us understand where we can continue improving in order to provide an even better stay during your next visit. Thank you as well for being a member of the ALL – Accor Live Limitless loyalty programme. We truly appreciate your trust and hope to have the pleasure of welcoming you again very soon. Kind regards, Sara Guest relations manager

Other web-users rate our hotel

  • 753 reviews 8.3/10 Location
  • 882 reviews 6/10 Room
  • 906 reviews 7.7/10 Service
  • 21 reviews 5.6/10 WiFi
  • 448 reviews 5.5/10 Comfort
  • 389 reviews 6.3/10 Cleanliness
  • 371 reviews 6.8/10 Breakfast

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