Novotel Milano Malpensa Airport Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,698 reviews

ALLSAFE approved hotel

Information message

Novotel Milano Malpensa Airport
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+ 26 Services

Hotel extras

  • An ALLSAFE SGS certified hotel

  • Outdoor swimming pool, fitness center, table tennis

  • Restaurant with outdoor terrace

  • 10-minute drive on the highway to the lakes

  • Convention center, business corner and WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99
Cardano Al Campo
21010 cardano al campo
italy

Fax: (+39)0331730595

Check-in from 14h00

Check out up to 12h00

  • Cardano al Campo:  Cardano al Campo

  • By plane

    Linate Airport At 60km / 37.29 miles

  • By plane

    MALPENSA AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    MALPENSA APT GATE 7 At 7km / 4.35 miles - Shuttle paying

  • By plane

    Orio al Serio At 82km / 50.96 miles

  • By train

    GALLARATE FFSS At 6km / 3.73 miles

  • By train

    MALPENSA FNME At 7km / 4.35 miles

GPS:45.642433, 8.759561

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET RESTAURANT

Simple, tasty, healthy and balanced cuisine. Always open restaurant to satisfy your wishes. Enjoy a free moment at the restaurant, bar, in the terrace with pool or in your room

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 216

  • Maximum capacity: 152 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Milano Malpensa Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,698 reviews

TripAdvisor Rating 4.0/5

1,540 reviews

Convenient for Malpensa airport

Customer review rating 4.5/5

Luca Couples - 11/01/2022 Confirmed reviews ALL

We stayed in order to catch an early flight. Big parking, spacious rooms, very clean and functional. Only small detail to correct is the nespresso machine in the room that requires some cleaning.

Great stay

Customer review rating 4.5/5

Anonymous Business - 21/12/2021 Confirmed reviews ALL

I have used this Novotel before so am aware of its good location, high standards and helpfulness of the staff

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager
Customer review rating 3.5/5

Dr. A. M. Business - 22/11/2021 Confirmed reviews ALL

Hotel was OK, breakfast was good, airport shuttle was very poor

Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Stay

Customer review rating 3.5/5

Belinda Business - 10/11/2021 Confirmed reviews ALL

The hotel itself was fine. We did expect it to be within walking distance of the airport, so were disappointed we had to take a shuttle and pay for it. It was also in a residential area and we had to take a taxi to nearest shopping centre 20 minutes away which cost us a fortune. If we had known all the above we would of rather spent the money in a 5 star hotel in Milan centre.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Good stay, friendly people, clean, welcome drink, upgrade.

Customer review rating 4.0/5

Michael Families - 14/10/2021 Confirmed reviews ALL

Good stay, friendly people, clean, welcome drink, upgrade.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Good stay

Customer review rating 3.5/5

Moses Solo - 05/10/2021 Confirmed reviews ALL

The experience was good but a lot of improvement is required to make it a truly an international hotel. Majority of the staff should be able to understand and speak English clearly as they’re not just serving the Italians alone. There should be full English breakfast that includes mushrooms, hash browns, bake beans, tomatoes, porch egg rather than just scrambled egg. I understand there’s COVID-19 still out there, but it’s gone down now and so, the breakfast buffet should be displayed and people allowed to serve themselves, take what they want to eat rather than being served.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We wish to inform you that In order to follow the highest safety standards and guarantee the health of our customers, the hotel is equipped with a certified control system called ALL SAFE that provides protocols that comply with national and international guidelines, as well as the rules of Italian law. Regarding the breakfast buffet, while we welcome your suggestions in order to improve the range of products, we inform you that we would be more than happy to allow our customers to serve themselves again at the buffet, therefore according to the rules imposed by our Government we still must continue to serve customers behind protective screens. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Good stay

Customer review rating 5.0/5

Raphael Business - 22/09/2021 Confirmed reviews ALL

Room was very nice and the service excellent

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Everything good.

Customer review rating 3.5/5

Daniel Families - 12/09/2021 Confirmed reviews ALL

The hotel much nicer from the inside than the building appears from the outside. Friendly staff, good kitchen.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Don't stay at this hotel

TripAdvisor rating 2.0/5

sfofreight 03/09/2021 TripAdvisor review

This is a airport hotel that used to have a shuttle to/from airport. They claim covid 19 stopped them from offering it. Yet they will arrange it in a shuttle type bus with other guests for 20 Euros each way. The hotel is 7 KM from the airport. Obviously a total rip off. I am Accor platinum and next time I will stay at the Sheraton on airport or stay in Milano and take the Malpensa Express to the airport.

Dear valued guest, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately restrictions related to Covid forced us to suspend the shuttle service and use an external company for the moment. We really do hope to be able to re-activate the hotel service very soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards. Andrea Morandini - general manager

Good location, good value

Customer review rating 5.0/5

Singgih Families - 21/08/2021 Confirmed reviews ALL

Our family was shopping and visiting tourist attractions in Milan, Bellagio and Como by car. Novotel Milan Malpensa is easy to reach from those locations by car and have a swimming pool. The wifi is essential and has better speed and stability compared to some of the more expensive hotels, at least during our visit. The breakfast and room service are satisfactory as well with some selections of items to order.

Dear Singgih C., We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Well connected but lack of extras

TripAdvisor rating 3.0/5

tjuri 14/08/2021 TripAdvisor review

I am a customer of Novotel since ever and I must admit this time I am not fully satisfied. My points are not crucial of course: the room was perfectly clean and recently renovated , the staff was absolutely kind and professional, the hotel is well situated and connected to the airport. My only remarks were about the lack of boiler and coffee/tea in the room (I had to wake up at 4 to bring my daughters to the airport and you can just imagine how crucial a cup of coffee can be) and the smell of cigarette in the bathroom (which on the other hand was clean, big and recently renovated). The garage needs some renovation. As said, not a very big deal, but still some improvements needed in my opinion in order to reach 5-points rate.

Dear guest, thank you for your kind review which I find very useful, as it is from little things that we make the difference and give to our cliets the best service. I therefore find your not crucial points very important and useful to allow us to grow and improve. I take this opportunity to inform you that early in the morning a coffee station is available near the reception to allow those who leave early to be able to drink a hot cup of coffee. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With personal kindest regards. Andrea Morandini - general manager

Nice hotel close to Malpensa

Customer review rating 4.5/5

Alfred T. B. Families - 06/08/2021 Confirmed reviews ALL

Typical Novotel hotel with clean and efficient rooms. Location is close from Malpensa airport (10 minutes drive) but you need a car or be organized and ask reception to arrange a ride for you in advance (could be tricky). Covered parking is available and spacious. Breakfast is good and abundant but with new COVID measures, buffet is served and takes more time than before.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milan Malpensa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Good stay

Customer review rating 5.0/5

Anna C. Families - 01/08/2021 Confirmed reviews ALL

All OK!

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Good choice for a stop over

Customer review rating 4.5/5

Anonymous Families - 26/07/2021 Confirmed reviews ALL

Smooth check-in and check-out. Clean and quiet. Good breakfast selection with good service. Just used the hotel as a stop over as it is close to the highway and has a very good price/performance ratio.

Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Perfect hotel for an airport stay

TripAdvisor rating 3.0/5

TommyWgms Business - 18/07/2021 TripAdvisor review

Close to the airport with good facilities, shuttle, food, bar, pool and parking possibility. Service staff was very helpful but team was understaffed and therefore not always easy to catch. Perfect hotel for one or two nights close to the airport.

Dear Guest, we thank you for your feed back after your recent stay at our hotel. We look forward to seeing you again very soon. With kindest regards. Andrea Morandini - general manager.

Well located, convenient.

Customer review rating 4.0/5

Donato Business - 16/07/2021 Confirmed reviews ALL

I have been client for years. The Malpensa Hotel is being upgraded and this is good so things are improving.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Milano Malpensa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Dissatisfied

Customer review rating 0.5/5

Michael Couples - 12/07/2021 Confirmed reviews ALL

I was very disappointed that the airport shuttle service had been cancelled. I was not informed of this in advance. When I emailed originally to book the room I made the request and I did not receive a response. We only found out when we arrived at the airport and then had to call when we were told it wasn’t running because of covid - I don’t accept this - many other hotels eg Hilton had a shuttle service running. If I was informed of this in advance I wouldn’t have booked the hotel because the money I then had to spend on taxis made the stay at least 50% more expensive. Once we informed reception the man working that evening was dismissive of my complaint and when we told him we had emailed he then responded to the email later that evening!? Completely pointless. Will certainly not be staying again.

Dear Michael W., Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The shuttle service is suspended due to Covid, but as well indicated on our website we offer our customers a dedicated private service for € 10 each way. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Very good staff

Customer review rating 3.5/5

Diane P. Business - 21/06/2021 Confirmed reviews ALL

Very good staff, however, AC was not very powerful and room remained quite hot during my stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Perfect place if you need to catch a plane the next day

TripAdvisor rating 5.0/5

Giuseppe C 02/03/2020 TripAdvisor review

Been in Novotel hotels before around the world, they're a goal if you want to be in a safe and clean hotel. Employees are friendly and professional, rooms are nice and quiet big. Great breakfast with lots of choices

A slightly better Ibis

TripAdvisor rating 2.0/5

Prakash S Business - 12/10/2019 TripAdvisor review

I expected better appointed rooms as compared to the Mercure or Ibis but was sorely disappointed. It was a slightly improved version of an Ibis but frankly, to me, not value for the charges. Having said that, I am happy to say that the team was welcoming and helpful.

Dear Customer, Thank you for taking the time to review. I personally brought your compliments to the reception staff. Best Regards, Andrea Morandini General Manager

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