Novotel Milano Malpensa Airport 4 stars

Customer review rating (ALL Rating) 4.2/5 562 reviews

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Description

Hotel extras

  • A 10-minute drive from Milan Malpensa Airport; Park & Fly and shuttle

  • Restaurant pizzeria open to all

  • Family friendly and Pet friendly

  • 10-minute drive to the Lakes Highway

  • Congress center for meetings and corporate events

Our accommodation(s)

Hotel location

Novotel Milano Malpensa Airport

Via Al Campo, 99, Cardano Al Campo
21010 Cardano Al Campo
Italy

GPS:45.642433, 8.759561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GOURMET RESTAURANT

Our Restaurant offers you a wide selection of specialties and a pizzeria service open to all, where you can enjoy excellent artisan pizzas that satisfy all your tastes and food intolerances.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  562 reviews

TripAdvisor Rating  4.0/5  1,640 reviews

Close to airport but not as per Novotel standards

TripAdvisor rating 2.0/5

nikhilrajpuria TripAdvisor review

A hotel close to the airport, but not as per Novotel standards. I checked in around 8 pm and was given a room within minutes and the service is great - but the room given to me was dirty and had bread crumbs lying on the floor and table. On complaining to the reception they instantly within minutes changed my room, but now this one the AC was not functioning. I was tired and slept off. Also, the room service expects you to come down and collect the food and if you want them to deliver it to your room they charge an extra 6 Euros.

Dear guest, Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We apologize for the initial inconvenience you faced with the cleanliness of your first room. We are glad to know that our reception team promptly addressed your concern by providing a new room. However, it is disappointing to learn that the air conditioning in the second room was not functioning properly. We appreciate your kind words about our quick service upon check-in and the responsiveness of our staff. Your feedback helps us to improve and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay that meets your expectations. Best regards, Sara - guest relations agent

Close to airport and good local beer

TripAdvisor rating 4.0/5

jenslundm Business - TripAdvisor review

1 staff member behaving in a bad Way, takes at least 5 to 10 staff members with polite and Nice behavior. The “bar” woman, cost the hotel at least 200 euros, since we Went out and found another restaurant, and another place to get drinks and Watch football. If she had asked nicely for us to pay the 3 beers before moving to the restaurant, everything would have been good. A Nice woman at the reception took our complaint serious, and we Got a free transfer taxi, though it were not our intension. But good to see a smiling and Nice receptionist. Rooms were good. Breakfast good. Outstanding bathroom. I Wont let one staff member ruin my rating, but some other People Will Have a Nice Day and stay.

Dear guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you encountered with one of our bar staff members. Your comments have been noted, and we will address this issue to ensure it does not happen again. We are pleased to hear that our receptionist was able to assist you and make a positive impact on your stay. We strive to provide excellent service to all our guests, and we are glad to know that the rest of your experience, including the rooms, breakfast, and bathroom, met your expectations. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay. Have a wonderful day. Best regards, Sara - guest relations agent

The most basic of hotels

TripAdvisor rating 1.0/5

804laurenw Families - TripAdvisor review

We (2 adults & 2 children) stayed here the night before an early flight home from Malpensa airport. We were allocated an ‘accessible’ (not required) room on the 3rd floor with a double bed and double sofa bed. I dread to think how someone actually needing accessible facilities would have managed in this room. The room was extremely basic and not particularly clean. the sofa bed had not been up to an acceptable standard with just a sheet and a scratchy blanket for our daughters. The main double bed was extremely uncomfortable with just two small flat square pillows. We didn’t need it but the tv in our room did not work. It was a cool evening, so no problem to us, but neither did the air conditioning. The ‘accessible’ bathroom door didn’t open or shut properly, the sink drain smelt terribly, the shower tray was stained and the shower enclosure door wouldn't open or shut without force. Be warned that the airport shuttle costs €5 per person each way (not made clear at time of booking) and even though I requested a 6.30am transfer in advance, this was not available on the day so we had to leave an hour earlier than we needed to - not ideal with a young family at 5.30am. The food selection for dinner is poor and expensive. We ended up ordering Deliveroo to our room. We missed breakfast as it was wasn’t available until after our early transfer.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We deeply regret that your stay did not meet your expectations and would like to extend our sincerest apologies for the inconveniences you encountered. Your feedback regarding the accessibility of the room and the quality of the facilities is very concerning. We are particularly sorry to hear about the condition of the sofa bed and the main bed, as well as the issues with cleanliness and maintenance in the room and bathroom. Please rest assured that we will address these matters urgently with our housekeeping and maintenance teams to ensure improvements are made. We also apologize for the non-functional TV and air conditioning, and for the lack of clarity regarding the airport shuttle costs. We will review our communication procedures to prevent such misunderstandings in the future. It is disappointing to hear that our dining options did not meet your expectations and that the breakfast timing was not convenient for your early departure. We will evaluate our food offerings and schedule to better cater to our guests' needs. We appreciate your feedback as it helps us to identify areas for improvement. Should you consider giving us another opportunity in the future, please contact us directly to ensure a more comfortable and pleasant stay. Best regards, Sara - guest relations agent

THANK YOU!

Customer review rating 5.0/5

Stefania G. Business - Confirmed reviews ALL

PROFESSIONAL KIND CLEAN

Gentile Stefania G., la ringraziamo di cuore per la sua splendida recensione! Le sue parole ci riempiono di gioia e siamo davvero felici di sapere che abbia avuto un'esperienza così positiva presso il Novotel Milano Malpensa Airport. Siamo entusiasti di sapere che abbia apprezzato la professionalità, la gentilezza e la pulizia del nostro hotel. Il suo feedback è estremamente prezioso per noi e ci motiva a continuare a offrire il miglior servizio possibile ai nostri ospiti. Speriamo di rivederla presto per un altro soggiorno perfetto e le inviamo i nostri più cordiali saluti. Grazie ancora e a presto! Cordiali saluti, Sara - guest relations agent

Clean and polite & helpful staff

Customer review rating 4.0/5

Jim W. Families - Confirmed reviews ALL

Most of things provided by hotel is good, but hotel does not provide free of charge shuttle bus to airport.

Dear guest, Thank you for taking the time to share your experience at Novotel Milano Malpensa Airport. We're delighted to hear that you found our staff to be clean, polite, and helpful, and that you had a positive booking experience through the Accor ALL app. We appreciate your high ratings for our team's service, your arrival and check-in, and the overall accommodation. It's great to know that a member of our front desk team was particularly helpful to you. We apologize for any inconvenience caused by the lack of a free shuttle bus to the airport. We understand how important this service can be for our guests, and we do provide a shuttle service at the cost of €5 during peak times. Your detailed ratings and comments are invaluable, and we're glad to know you would recommend us to others. We hope to welcome you and your family back in the future and provide an even better experience. Thank you again for your review and for being a Silver member of the ALL – Accor Live Limitless loyalty programme. Safe travels! Sara - guest relations agent

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Other web-users rate our hotel

  • 667 reviews 8.3/10 Location
  • 886 reviews 5.6/10 Room
  • 716 reviews 7.4/10 Service
  • 20 reviews 6.5/10 WiFi
  • 450 reviews 5.2/10 Comfort
  • 413 reviews 5.9/10 Cleanliness
  • 337 reviews 6.8/10 Breakfast
  • 317 reviews 6.1/10 Food

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