Novotel Milano Linate Aeroporto 4 stars

Customer review rating (ALL Rating) 4.2/5 1,430 reviews

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Via Mecenate 121, 20138 MILANO, Italy

Description

Hotel extras

  • 4km from Linate airport, near the East Ring Road; 400 m from Milan Arena

  • Public transport: tram 27 (centre), bus 88 (Rogoredo station). Paid parking

  • Top Mediterranean cuisine with updated proposals; family and pet friendly

  • Large business center and garden for meetings and events; rich buffet

  • Breakfast with homemade products, summer swimming pool, fitness center

Our accommodation(s)

Hotel location

Novotel Milano Linate Aeroporto

Via Mecenate 121
20138 MILANO
Italy

GPS:45.447655, 9.256846

Telephone
Fax +39 02 5801 1086

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

N RESTAURANT

Our NRestaurant is on the ground floor overlooking the pool and park. Open from Monday to Friday 12.00 to 2.30 PM and 7.00 to 10.30 PM, Saturday and Sunday 7.00 to 10.30 PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,430 reviews

Customer review rating 3.5/5

Alaa T. Couples - Confirmed reviews ALL

The accommodation inside the hotel is good, but the service is very modest Since I have a golden membership, the receptionist upgraded my residence and accommodated me on the upper floors, but unfortunately a room smaller than the normal rooms I lived in before, there is no list of service phone numbers , there is no water to drink inside the room, the staff communicated in a way that does not express their interest in the guests, this is with the golden membership, so how can it be with ordinary guests

Dear Mr. T., Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciated the accommodation and the room upgrade provided as part of your Gold membership. However, we are very sorry to learn that several aspects of your stay did not meet your expectations. Please allow me to clarify that all our rooms have the same floor area. In addition, I have immediately spoken with my team, and they confirmed that the water in the minibar was replaced, and that you were also provided with two additional bottles of water at the bar. Your comments have been shared with the relevant departments so that we can review our procedures and further improve both our service consistency and guest communication. We truly value your loyalty and hope to have the opportunity to welcome you again in the future, providing you with a significantly improved experience that reflects our usual standards. Kind Regards, Alice Rodolico Guest Relations

Customer review rating 4.5/5

Antonio N. Families - Confirmed reviews ALL

Wonderful!

Dear Mr. N., Thank you very much for your wonderful review! We are thrilled to hear that you had a very comfortable stay and that our check-in staff was able to provide helpful guidance about the hotel and its services. Your appreciation means a lot to us, and we truly look forward to welcoming you again soon! My Warmest Regards, Alice Rodolico Guest Relation

Customer review rating 1.0/5

Hani A. Couples - Confirmed reviews ALL

The experience was very disappointing. Upon check-in, I was assigned a room with a faulty air conditioner, and the room was full of dust. The room was not changed until midnight. After moving to another room, I found that it was also not clean and still dusty. In addition, the room telephone was not working, and the television was not functioning either. The bathroom sink was also unstable, and the situation was very dangerous and could have caused an accident or injury. All of these issues were discussed with the hotel manager on the morning of May 20. I was also surprised that a 4-star hotel does not provide luggage trolleys or staff to assist guests with moving luggage to and from the room. Overall, it was a very poor experience.

Dear Mr. Hani A. Thank you for taking the time to share your feedback. As already discussed personally during your stay, we are truly sorry for the negative experience you had with us. We sincerely regret the inconvenience caused by the issues you encountered with the rooms and the discomfort this created during your stay. Please be assured that your comments have been taken very seriously and shared with the relevant departments in order to prevent similar situations in the future. We understand your disappointment and we deeply regret that we were not able to provide the level of service and comfort that should always characterize our hotel. We truly hope you may give us another opportunity in the future to regain your trust and offer you the pleasant experience our guests deserve. I remain at your complete disposal and i wish you a nice evening. Kind regards, Alice Rodolico Guest Relations Team

Customer review rating 2.5/5

Carlos E. Business - Confirmed reviews ALL

The location is ok, but the hotel need to put more effort on the cleanliness of the room and with the food, the breakfast was average with cold food or overcooked food and bad fruit.

Dear Mr. E., Thank you very much for taking the time to share such detailed feedback about your recent stay. We are pleased to read that you appreciated the kindness and attentiveness of our team, however we are truly sorry that several aspects of your experience did not meet your expectations. Please accept our sincerest apologies for the issues you encountered regarding the cleanliness of your room and bathroom, as well as the quality and presentation of the breakfast. What you describe is not in line with the standards we aim to deliver, and we fully understand how disappointing this must have been. Your comments have been carefully shared with our housekeeping and food & beverage teams for immediate review and corrective action. Cleanliness and breakfast quality are key priorities for us, and your feedback is extremely valuable in helping us improve. We are grateful that despite these issues, you were able to appreciate the friendliness of our staff, and we sincerely hope this positive aspect of your stay will encourage you to give us another opportunity in the future. We would be very pleased to welcome you again and provide you with a much improved experience. Kind regards, Alice Rodolico Guest Relations Team

Customer review rating 3.5/5

Paolo R. Business - Confirmed reviews ALL

The only downside was the discovery that I have lost my Accor status to the new one, where I am like at the very bottom of the ranking. What a pity! It never happened me with other hotel chains that are your competitors and which are caring more about this matters!

Dear Mr. R., Thank you very much for taking the time to share your feedback following your recent stay. We are pleased to know that you had an overall good experience with us, however we are sorry to read your disappointment regarding your Accor loyalty status. We understand how important your membership level and benefits are to you, and we regret any frustration caused by the recent changes in your status. Please note that the Accor Live Limitless program status is managed centrally by the loyalty program and is based on the activity and criteria defined by Accor, independently from the hotel. We truly value your loyalty and hope that this will not affect your trust in our brand. We would be very happy to welcome you again and provide you with an experience that fully meets your expectations. Kind regards, Alice Rodolico Guest Relations Team

Other web-users rate our hotel

  • 890 reviews 8/10 Location
  • 1,321 reviews 5.7/10 Room
  • 1,304 reviews 7.9/10 Service
  • 69 reviews 2.4/10 WiFi
  • 529 reviews 4.6/10 Cleanliness
  • 495 reviews 7.9/10 Breakfast
  • 471 reviews 6.2/10 Food
  • 390 reviews 4.2/10 Value

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