Novotel Milano Linate Aeroporto

Was given a room right next to the elevators, even though it was obvious that the hotel was nowhere near full. So a noisy stay, right from the start. The WiFi was really slow; the shower head was so calcified that only half of the jets flowed and the toilet roll holder was almost falling off the wall. €9 for room service (i.e. tray) delivery from the restaurant, excluding tip. Really expensive drinks at the bar (€25 for a double shot of whisky!). It was the breakfasts that were most sad, in my opinion, though... Overcooked scrambled eggs, undercooked bacon and sausages (inedible) and hard pastries. The fruit salad looked days past being fresh and the cheese that had been laid out on a plate (i.e. slices layered on top of each other), was so discolored that you would guess that it had been put out, time and time again. So sad!

I had to cancel my trip because i was diagnosed with covid a few days prior to my flight to Italy. All other hotels that I had booked understood the situation and agreed to reimburse 100% of my reservation, despite my “non-refundable” fair. Novotel Milano Linate was the only hotel that didn’t care for the exceptional circumstances and decided not to reimburse my reservation… the hotel didn’t even gave me the option to rebook my stay! Extremely disappointed… I surely will never stay at this hotel again.

We were surprised and disappointed to find out that there was no air conditioning despite this not being advertised on your website. When we asked about this we were told that we should open a window for cool air. The hotel was absolutely boiling hot and we were unable to sleep because of the heat and the noise and cigarette smells coming through the open window. It would be advised to let guests know that there is no air conditioning so that they can choose to book somewhere else.

The hotel, even close to the Airport, is exceptionally well located regarding the 27 tramway line station proximity. The breakfast is various, rich and delicious. I do recommend it. The dinner is good even not exceptional. The hotel's service is very welcoming, kind, warm and pleasant. Unfortunately, some points have to be urgently upgraded. - Quality of the bathroom: broken or cracked tiles; broken tap - Fridge: too much heat coming out. - Air conditioning: our of work This feature's quality is not at the level expected for a Novotel standing!

Did call before making reservation to make sure they provide transportation to the airport; they said yes. After arrival I got notify they do not have transportation at that time in the morning ( it starts at 7 am). AC did not work Sink was broken