Novotel Milano Linate Aeroporto 4 stars

Customer review rating (ALL Rating) 4.2/5 1,313 reviews

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Via Mecenate 121, 20138 MILANO, Italy

Description

Hotel extras

  • 4km from Linate airport, near the East Ring Road; 400 m from Milan Arena

  • Public transport: tram 27 (centre), bus 88 (Rogoredo station). Paid parking

  • Top Mediterranean cuisine with updated proposals; family and pet friendly

  • Large business center and garden for meetings and events; rich buffet

  • Breakfast with homemade products, summer swimming pool, fitness center

Our accommodation(s)

Hotel location

Novotel Milano Linate Aeroporto

Via Mecenate 121
20138 MILANO
Italy

GPS:45.447655, 9.256846

Telephone
Fax +39 02 5801 1086

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

N RESTAURANT

Our NRestaurant is on the ground floor overlooking the pool and park. Open from Monday to Friday 12.00 to 2.30 PM and 7.00 to 10.30 PM, Saturday and Sunday 7.00 to 10.30 PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,313 reviews

TripAdvisor Rating  3.7/5  2,253 reviews

Customer review rating 4.0/5

Joana C. Families - Confirmed reviews ALL

Weekend escape. Easy access to and from airport and to the city, generous breakfast

Customer review rating 2.0/5

Armando G. Z. Families - Confirmed reviews ALL

First day the heat and water temperature were cold room 818. The internet was not good. The person who check us in told me that only rooms in the lower level were family rooms when I asked for an upper floor (that was not true). Massimiliano in the evening shift helped us move to another room in the first floor (106). He was very patient listening to our complains and went above our expectations to resolve our situation. We checked out one day early and he processed the refund. Excellent customer service! Thank you Massimiliano!

Dear Mr. G., Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered upon arrival, including the internet connection, room temperature, and the incorrect information provided during check-in. This is certainly not the standard we aim to deliver. At the same time, we are very pleased that Massimiliano was able to assist you with such care and professionalism, helping you move to a more suitable room and managing the refund for your early departure. His dedication reflects the level of service we strive to offer every day. We sincerely appreciate your kind words about him, and we will be delighted to pass along your compliment. We hope to welcome you back in the future, so we may provide you with a fully positive experience from the very beginning. Warm regards, Alice Rodolico Guest Relations

Customer review rating 0.5/5

Frank S. Business - Confirmed reviews ALL

Software issues delayed check in, brought to to two unprepared rooms, before finally, (40 minutes after arrival) I was brought to a room (card keys didn’t work), grubby room, filthy kettle, no milk. Alert from the young man who finally found a “prepared” room for me, the other reception staff were probably the most unwelcoming, unhelpful, disinterested front of house staff I’ve ever encountered. A cheap Hostel would be a better option than this unpleasant grubby unwelcoming dump!

Dear Mr. S., Thank you for your feedback. As we already explained in our reply to the Customer Care email, on the day of your arrival we were going through a delicate phase of transitioning to a new operating system. This situation caused some unexpected disorientation among our team, and we kindly asked our guests for a bit of patience and understanding. We sincerely apologized for assigning you a room that was not properly prepared and immediately remedied the situation by providing you with a clean and ready room. However, we must respectfully disagree with your characterization of our staff as “unwelcoming, unhelpful, and disinterested.” Our team worked hard under difficult circumstances to assist all guests and resolve issues as quickly as possible. As previously mentioned, the transition to the new operating system did unfortunately cause some delays, but we made every effort to minimize any inconvenience and avoid service disruptions. We remain committed to learning from this experience and improving our processes for all future guests. Despite everything, we sincerely hope to have the opportunity to welcome you again in the future, regain your trust, and demonstrate our improvements by providing you with an impeccable experience. Kind Regards, Alice Rodolico Guest Relation

Customer review rating 2.5/5

Piero A. Business - Confirmed reviews ALL

The furniture in the room did not function properly: in particular the sofa bed could not be closed and remained open unused, cluttering up the space unnecessarily.

Dear Mr. A., Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the sofa bed and other furniture issues in your room. I completely understand how frustrating it must have been to arrive in a room with known problems. Please be assured that your comments have been shared with our housekeeping and front desk teams to ensure this does not happen again. Regarding the Wi-Fi, we appreciate your feedback and will work to make the password more easily accessible in all rooms, so that guests can connect without needing to visit the reception. We truly value your observations and hope to have the opportunity to welcome you again, providing a seamless and fully comfortable experience. Kind Regards, Alice Rodolico Guest Relation

Customer review rating 3.0/5

Kenneth G. Friends - Confirmed reviews ALL

As above. Over 25 insect bites to my arms, legs and body because I had to open the windows due to the extreme heat in the rooms

Dear Mr. G., Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that, overall, you found your stay good. However, we sincerely apologize for the discomfort caused by the extreme heat in your room and for the lack of immediate action from our team. We completely understand how difficult it must have been to sleep under those conditions. We are also very sorry to learn about the insect bites you suffered as a result of having to open the window. Please rest assured that we take this matter very seriously, and our housekeeping and maintenance teams have been informed to ensure preventive measures are reinforced. We truly appreciate your honest feedback, as it helps us improve the experience for our future guests. We hope to have the opportunity to welcome you back under much more comfortable conditions. Kind regards, Alice Rodolico Guest Relation

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Other web-users rate our hotel

  • 812 reviews 7.9/10 Location
  • 1,261 reviews 5.4/10 Room
  • 1,247 reviews 7.7/10 Service
  • 60 reviews 4.2/10 WiFi
  • 526 reviews 4.6/10 Cleanliness
  • 461 reviews 6.5/10 Food
  • 453 reviews 7.9/10 Breakfast
  • 348 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.