Novotel Milano Linate Aeroporto 4 stars

Customer review rating (ALL Rating) 4.2/5 1,367 reviews

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Via Mecenate 121, 20138 MILANO, Italy

Description

Hotel extras

  • 4km from Linate airport, near the East Ring Road; 400 m from Milan Arena

  • Public transport: tram 27 (centre), bus 88 (Rogoredo station). Paid parking

  • Top Mediterranean cuisine with updated proposals; family and pet friendly

  • Large business center and garden for meetings and events; rich buffet

  • Breakfast with homemade products, summer swimming pool, fitness center

Our accommodation(s)

Hotel location

Novotel Milano Linate Aeroporto

Via Mecenate 121
20138 MILANO
Italy

GPS:45.447655, 9.256846

Telephone
Fax +39 02 5801 1086

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

N RESTAURANT

Our NRestaurant is on the ground floor overlooking the pool and park. Open from Monday to Friday 12.00 to 2.30 PM and 7.00 to 10.30 PM, Saturday and Sunday 7.00 to 10.30 PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,367 reviews

TripAdvisor Rating  3.7/5  2,256 reviews

Disappointing check-in and unequal treatment

TripAdvisor rating 1.0/5

herryset TripAdvisor review

After reading many reviews here, I noticed that most non-Asian guests seem satisfied with the service. Unfortunately, that was not our experience as an Asian family. We arrived late at night as a large family group during the Winter Olympics period, paid high rates and tourist tax, and were already exhausted. Instead of a smooth check-in, we were met with a cold and rude attitude from the receptionist (female, no name tag). No greeting, no smile, and a visibly irritated tone throughout. What made the experience especially uncomfortable was the clear difference in treatment. We were spoken to harshly and without patience, while the next guest, an American, was welcomed with smiles and friendly behavior by the same staff member. This contrast was obvious and impossible to ignore. We speak English clearly, and there were no communication issues. The difference was purely in attitude and behavior. I am an ALL member and have stayed at many Accor hotels. Based on this experience, the service here does not feel equal for all guests. Very disappointing and not what I expect from a Novotel.

Customer review rating 1.0/5

Richard C. Business - Confirmed reviews ALL

NOT happy at all this time with Novotel Linate Airprot!!! I have been charged for the minibar and the shuttle service, even though I am a GOLD member. This is surprising, as I have never been charged for these services before, and this is already the fifth time I have stayed at your hotel. I am confident that this situation is not in line with the usual standards of the hotel and is most likely a management oversight. I therefore kindly ask you to remove and refund the €23 that has already been incorrectly invoiced. Thank you in advance for your prompt correction. I look forward to your confirmation.

Dear Mr. C., Thank you for contacting us and for choosing Novotel Milan Linate Airport once again for your stay. We would like to clarify the charges you mentioned. As specified both on the Accor app and on the minibar information inside the room, in Executive rooms only bottled water is provided complimentary; all other minibar items are subject to a charge. Upon reviewing your payment receipt, we can confirm that the charges applied refer to minibar consumption (excluding water) and the Milan city tax, which has increased to €10 as of this year. We can also confirm that the shuttle service was not charged to your account. We remain at your full disposal for any clarification. Had you contacted us during your stay, we would have been pleased to explain this matter to you personally. We regret that you felt it necessary to leave a negative review before reaching out to us directly. Should you require any further assistance, please do not hesitate to contact us. We hope to have the pleasure of welcoming you again in the future. Kind regards, Alice Rodolico Guest Relations

Customer review rating 3.5/5

Paola B. Couples - Confirmed reviews ALL

The hotel is comfortable, however it would benefit from some renovation works. They offer a shuttle bus service to Linate airport, however what they forget to mention is that it needs to be booked in advance and that space is limited. This left us with having to arrange our own way to the airport.

Customer review rating 3.5/5

Antony B. Business - Confirmed reviews ALL

Only issue was related to airport transfer. Booked it for 9am which was a little tight, but we didn’t leave until 9:15 making it very tight to catch flight

Dear Mr. B., thank you very much for sharing your feedback and for your kind words regarding our hotel, comfort, and friendly staff. We are delighted to know you enjoyed your stay with us. At the same time, we sincerely apologize for the inconvenience you experienced with the airport transfer. We understand how important punctuality is when catching a flight, and we regret that the delay caused unnecessary stress. Please be assured that your comment has been shared with the relevant department so we can improve this service and prevent similar situations in the future. We truly appreciate your feedback, as it helps us enhance our guests’ experience, and we hope to have the opportunity to welcome you again for a smoother and more pleasant stay. Kind regards, Alice Rodolico Guest Relation

Customer review rating 5.0/5

Akinade V. A. Families - Confirmed reviews ALL

Excellent

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Other web-users rate our hotel

  • 855 reviews 8.1/10 Location
  • 1,305 reviews 5.7/10 Room
  • 1,267 reviews 7.8/10 Service
  • 60 reviews 3.2/10 WiFi
  • 538 reviews 4.8/10 Cleanliness
  • 463 reviews 8.2/10 Breakfast
  • 453 reviews 6.2/10 Food
  • 361 reviews 4.7/10 Value

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