Novotel Milano Linate Aeroporto 4 stars

Customer review rating (ALL Rating) 4.2/5 1,152 reviews

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Description

Hotel extras

  • 4km from Linate airport, with shuttle and parking; near Tangenziale Est

  • Connected by public transport: tram 27 to the center and Rogoredo Station

  • Top Mediterranean cuisine with updated proposals; family and pet friendly

  • Large business center and garden for meetings and events; rich buffet

  • Breakfast with homemade products, summer swimming pool, fitness center

Our accommodation(s)

Hotel location

Novotel Milano Linate Aeroporto

Via Mecenate 121
20138 MILANO
Italy

GPS:45.447655, 9.256846

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

N RESTAURANT

Our NRestaurant is on the ground floor overlooking the pool and park. Open from Monday to Friday 12.00 to 2.30 PM and 7.00 to 10.30 PM, Saturday and Sunday 7.00 to 10.30 PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,152 reviews

TripAdvisor Rating  3.5/5  2,203 reviews

I don't recommend it and I won't return to this hotel again.

Customer review rating 2.0/5

Carlos H. D. S. Couples - Confirmed reviews ALL

We have never had so many problems in a Novotel like this one. It has already started by having a transfer service from Linate Airport to the Hotel and having previously contacted the scheduling sector. Informed that arrival time would be 8:30 pm and not at the location indicated to wait for the transfer, it did not appear. After 1 hour it was necessary to take private transport arriving at the hotel, only an apology from the responsible employee, informing that he forgot to send the transfer. In the hotel, the room we were given, the air conditioning was not working, we asked for it to be checked and an employee was only sent to look at the air conditioning and said it really wasn't working, only tomorrow for maintenance to check the problem. To reduce internal heat, we recommend sleeping with the window open, where a highway passes through and the noise is constant. The impression of this Novotel was so bad that I had a reservation to stay at the same hotel at the end of the trip, and I canceled it and do not recommend it. Management was unable to attempt to resolve the issues. Far short of an Accor hotel.

Dear CARLOS HENRIQUE DA S., We are terribly sorry for what happened during your stay. What you’ve described doesn’t reflect on our Novotel Standards. I would like to express my deepest apologies on the behalf of my team for not being able to satisfy your expectations. I will share your words with my department head and we will do our best to improve some aspects of our services, to better meet out guests’ needs. I hope you will give us another opportunity to restore your trust on Novotel Milano Linate. Feel free to contact me for any kind of requests or information. Regards, Alice Guest-Experience Team

I won't come back

TripAdvisor rating 1.0/5

chshenrique TripAdvisor review

We have never had so many problems in a Novotel like this one. It has already started by having a transfer service from Linate Airport to the Hotel and having previously contacted the scheduling sector. Informed that arrival time would be 8:30 pm and not at the location indicated to wait for the transfer, it did not appear. After 1 hour it was necessary to take private transport arriving at the hotel, only an apology from the responsible employee, informing that he forgot to send the transfer. In the hotel, the room we were given, the air conditioning was not working, we asked for it to be checked and an employee was only sent to look at the air conditioning and said it really wasn't working, only tomorrow for maintenance to check the problem. To reduce internal heat, we recommend sleeping with the window open, where a highway passes through and the noise is constant. The impression of this Novotel was so bad that I had a reservation to stay at the same hotel at the end of the trip, and I canceled it and do not recommend it. Management was unable to attempt to resolve the issues. Far short of an Accor hotel.

Dear guest, We are terribly sorry for what happened during your stay. What you’ve described doesn’t reflect on our Novotel Standards. I would like to express my deepest apologies on the behalf of my team for not being able to satisfy your expectations. I will share your words with my department head and we will do our best to improve some aspects of our services, to better meet out guests’ needs. I hope you will give us another opportunity to restore your trust on Novotel Milano Linate. Feel free to contact me for any kind of requests or information. Regards, Alice Guest-Experience Team

Not suitable for travelers

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Attitude of the staff are horrible, not at all helpful

Dear Xavier Y., Thank you for taking the time to tell us about your experience at the Novotel Milano Linate Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm surprised reading your impression about the staff. What you have described doesn't reflect our attitude. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better restore your trust on Novotel Milano Linate. Sincerely, Alice Guest-Experience Team

Location was great, staff onsite were very nice

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

I was extremely frustrated to be contacted by someone a few days before my arrival and told that I need to complete a Word document form to provide my credit card number to guarantee my room. The hotel should have secure ways to get my credit card information, NOT a Word document. Also, there was no way for me to complete the form on my cell phone and I was told that my room was going to be canceled. This is no way to run a business. I have never had a hotel do this to me. Credit card numbers are always collected either when the reservation is made or when the guest arrives at the hotel.

Dear Kristi B., Thank you for taking the time to tell us about your experience at the Novotel Milano Linate Aeroporto. I am sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thanks to your report, we will do our best to manage a similar situation in the future. I understand that the processing of sensitive data such as credit cards is important, and we treat this data as best we can. We will send you a secure link for the next time in order to do everything as efficiently as possible. I hope this situation won't ruin your reputation about Novotel Milano Linate. We remain at your complete disposal for any further requests. Have a nice day and best regards, Alice Guest-Experience Team

Excellent Stay

Customer review rating 5.0/5

David Business - Confirmed reviews ALL

Very satisfied of this stay with a good upgrading of the room. Nice and efficient staff.

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Other web-users rate our hotel

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  • 625 reviews 8.8/10 Breakfast
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  • 238 reviews 4.6/10 Pool

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