Novotel Milano Linate Aeroporto 4 stars

Customer review rating (ALL Rating) 4.2/5 1,649 reviews

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Novotel Milano Linate Aeroporto - Image 1
Novotel Milano Linate Aeroporto - Image 2
Novotel Milano Linate Aeroporto - Image 3
Novotel Milano Linate Aeroporto - Image 4
Via Mecenate 121, 20138 MILANO, Italy

Description

Hotel extras

  • 4 km from Linate Airport; shuttle on request; East Ring Road exit; 400 m from Arena Milano

  • Public transport: tram 27 (centre), bus 88 (Rogoredo station). Paid parking

  • Top Mediterranean cuisine with updated proposals; family and pet friendly

  • Large business center and garden for meetings and events; rich buffet

  • Breakfast with homemade products, summer swimming pool, fitness center

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Business and Family room

Photo out of - Superior Business and Family room

Discover the new Novotel N'ROOM Family: completely redesigned, for up to 3 people. A new 55" TV, WIFI, safe, double sofa bed and everything you need to make a cup of tea or coffee.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
See availabilities

New N'ROOM Executive completely redesigned: 55" TV, WIFI, Gerflor PVC floor, for up to 3 people. Includes Nespresso machine, bath amenities, bathrobe, slippers and complimentary mineral water.

  • Views:

    Courtyard View or Garden View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Discover the new NOVOTEL N'ROOM Twin: combine work and relaxation in a completely redesigned room with 2 single beds. New 55" TV, WIFI, safe and everything you need to make a cup of tea.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Executive Business Room: modernity, technology and VIP treatment: double bed, shower, chaise longue, working desk, 48" TV, minibar, safe. Gerflor PVC floor. WIFI, tea, and coffee. Up to 2 people.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Milano Linate Aeroporto

Via Mecenate 121
20138 MILANO
Italy

GPS:45.447655, 9.256846

Telephone
Fax +39 02 5801 1086

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • MILANO LINATE
  • LIN

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 206 rooms
  • 6 rooms for people with reduced mobility
  • 39 family rooms
  • 12 connecting rooms
  • 179 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Umbrellas Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Foosball
  • Children''s TV Channels

Well-being

Novotel Milano Linate Currently unavailable

  • Outside
  • On site

Novotel Milano Linate Currently unavailable

  • On site
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16.404 ft

  • Parking pricing: 20.00 € 20 EUR Per day
  • Parking for a month
  • Parking for a week

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

N RESTAURANT

Photo out of - N RESTAURANT

Our NRestaurant is on the ground floor overlooking the pool and park. Open from Monday to Friday 12.00 to 2.30 PM and 7.00 to 10.30 PM, Saturday and Sunday 7.00 to 10.30 PM.

Cooking style
International
Capacity
200
Accessibility
Accessible service
20138 Milano, Italy
Telephone +39 02 507261

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Our NRestaurant is on the ground floor overlooking the pool and park. Open from Monday to Friday 12.00 to 2.30 PM and 7.00 to 10.30 PM, Saturday and Sunday 7.00 to 10.30 PM.

Our Gourmet Bar offers you an excellent aperitif, with a varied drink list and tasty appetizers served by the pool. Selection of local and international gins and cocktails.

Start your day well with a healthy breakfast! Our Nrestaurant offers a rich continental and European breakfast buffet, with homemade cakes and delicious savory dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,649 reviews

Customer review rating 3.0/5

Bonnie W. Couples - Confirmed reviews ALL

Dear Mrs. W., Thank you for taking the time to share such detailed feedback. We are truly sorry that the accessible bathroom did not meet your needs. We understand how important it is that every element of an accessible room is not only present, but also practical and safe to use. Your comments regarding the shower seat, controls and space have been carefully noted and will be shared with our management and maintenance teams for further assessment. We are pleased to know that you found the toilet grab bars helpful and that our complimentary airport shuttle was suitable for your folded wheelchair. Thank you again for bringing these concerns to our attention. Your feedback is valuable and will help us identify areas where we can improve the accessibility and comfort of our facilities. Warm regards, Alice Rodolico Guest Relations

Customer review rating 4.5/5

Lynne M. Friends - Confirmed reviews ALL

Dear Mrs. M., Thank you very much for your kind review! We are delighted to hear that you enjoyed our welcoming service, comfortable room, and smooth airport transfer. We hope to have the pleasure of welcoming you again on your next visit to Milan! Kind regards, Alice Rodolico Guest Relations

Customer review rating 4.0/5

Paolo C. Business - Confirmed reviews ALL

Gentilissimo Signor c., La ringraziamo per il suo feedback e per la sua fedeltà, dopo tanti anni, al Novotel Milano Linate. E' sempre un piacere averla da noi, e ci auguriamo di rivederla presto. Un caro saluto, Alice Rodolico Guest Relation

Customer review rating 5.0/5

Lyle I. Couples - Confirmed reviews ALL

Dear Mr. I., Thank you very much for your kind feedback. We are delighted to know that you appreciated our efficient check-in, convenient location near Milano Linate Airport, well-maintained rooms and restaurant. It is a pleasure to hear that we were a great choice for your stay, and we hope to have the opportunity to welcome you back soon! Warm regards, Alice Rodolico Guest Relations

Customer review rating 2.0/5

Sima P. Friends - Confirmed reviews ALL

Dear Mr. P., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our reception, lobby, and bar areas well decorated and our staff friendly. However, I regret to learn that the condition of your room did not meet your expectations. I also apologize for the inconvenience you experienced with the telephone and food options. Your comments are valuable, and I will ensure they are considered for our continuous improvement. We really hope, despite all, you will give us another chance to regain your trust and let you experience an impeccable stay with us. Best regards, Alice Rodolico Guest Relation

Dear Mrs. W., Thank you for taking the time to share such detailed feedback. We are truly sorry that the accessible bathroom did not meet your needs. We understand how important it is that every element of an accessible room is not only present, but also practical and safe to use. Your comments regarding the shower seat, controls and space have been carefully noted and will be shared with our management and maintenance teams for further assessment. We are pleased to know that you found the toilet grab bars helpful and that our complimentary airport shuttle was suitable for your folded wheelchair. Thank you again for bringing these concerns to our attention. Your feedback is valuable and will help us identify areas where we can improve the accessibility and comfort of our facilities. Warm regards, Alice Rodolico Guest Relations

Customer review rating 4.5/5

Lynne M. Friends - Confirmed reviews ALL

Arrived late evening with an early flight the next morning. Check-in was great, very helpful and arrange a courtesy airport transfer for us. The room was comfortable and ideal for a quick stay. The transfer to teh airport was much a appreciated and very easy - no stress getting there.

Dear Mrs. M., Thank you very much for your kind review! We are delighted to hear that you enjoyed our welcoming service, comfortable room, and smooth airport transfer. We hope to have the pleasure of welcoming you again on your next visit to Milan! Kind regards, Alice Rodolico Guest Relations

Customer review rating 4.0/5

Paolo C. Business - Confirmed reviews ALL

Ok

Gentilissimo Signor c., La ringraziamo per il suo feedback e per la sua fedeltà, dopo tanti anni, al Novotel Milano Linate. E' sempre un piacere averla da noi, e ci auguriamo di rivederla presto. Un caro saluto, Alice Rodolico Guest Relation

Customer review rating 5.0/5

Lyle I. Couples - Confirmed reviews ALL

Super efficient check in, well located near Milano Linate airport , well kept rooms and enjoyable restaurant.

Dear Mr. I., Thank you very much for your kind feedback. We are delighted to know that you appreciated our efficient check-in, convenient location near Milano Linate Airport, well-maintained rooms and restaurant. It is a pleasure to hear that we were a great choice for your stay, and we hope to have the opportunity to welcome you back soon! Warm regards, Alice Rodolico Guest Relations

Customer review rating 2.0/5

Sima P. Friends - Confirmed reviews ALL

Stayed for 1 night at the hotel ( 3 couples). The reception / lobby and bar area was well decorated. Staff was very friendly. However, the rooms are very dated. Carpets have holes in them, bathrooms are very old. Rooms was dusty. Wanted to call the reception from the room to order an Iron and couldn’t find a telephone number for the reception so gave up in the end. We arrived mid afternoon and no option for food at the hotel as restaurant was shut. nothing nearby so be aware.

Dear Mr. P., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our reception, lobby, and bar areas well decorated and our staff friendly. However, I regret to learn that the condition of your room did not meet your expectations. I also apologize for the inconvenience you experienced with the telephone and food options. Your comments are valuable, and I will ensure they are considered for our continuous improvement. We really hope, despite all, you will give us another chance to regain your trust and let you experience an impeccable stay with us. Best regards, Alice Rodolico Guest Relation

Customer review rating 0.5/5

Lukman A. A. Solo - Confirmed reviews ALL

Worst room WiFi ever

Dear Mr. Lukman, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not fully meet your expectations. In particular, we regret that you encountered difficulties with the Wi-Fi connection in your room and that you were not completely satisfied with the food. We are also sorry to read your comment regarding the human relations and the interaction with our team. Hospitality and genuine care for our guests are extremely important to us, and your feedback will be shared with the relevant departments so that we can continue improving our service. We sincerely hope you will give us another opportunity to welcome you back and provide you with a much more pleasant experience. Kind regards, Alice Rodolico Guest Relations

Customer review rating 2.5/5

Gabriele M. Business - Confirmed reviews ALL

Good location but the hotel is not maintained well. Old carpets in the rooms with holes and smelly wardrobe

Dear Gabriele, Thank you for sharing your feedback with us. We are sorry that the condition of the room and the level of service did not meet your expectations. We particularly regret that you did not feel genuinely welcomed during check-in, as warm and attentive hospitality is very important to us. Your comments regarding the carpets, wardrobe and shower drain are being taken seriously and will be shared with our Maintenance and Housekeeping teams. We truly appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a more comfortable and welcoming experience. Kind regards, Alice Rodolico Guest Relations

Customer review rating 5.0/5

Alvaro R. Families - Confirmed reviews ALL

Very good

Dear Mr. R., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you appreciated our location and the overall experience. We hope to welcome you back soon for another enjoyable visit. My Kindest regards, Alice Rodolico Guest Relation

Customer review rating 4.5/5

Tony D. R. Families - Confirmed reviews ALL

Only slightly more expensive that using IBIS in Milan Central , Novotel Milano Linate Aeroporto was a great choice for my son and I to use as a base for the Italian F1 GP weekend. Will definatly stay again.

Dear Tony, Thank you for your wonderful feedback! We are delighted that our hotel was a convenient base for you and your son during the Italian Grand Prix weekend. We are especially pleased to hear that you would choose to stay with us again! We look forward to welcoming you back soon. Kind regards, Alice Rodolico Guest Relations

Customer review rating 0.5/5

Miryam R. Families - Confirmed reviews ALL

I am extremely disappointed with my stay at Novotel Milano Linate Aeroporto and will definitely not be returning. The biggest issue was the extremely poor and unprofessional service from a male receptionist. A few weeks before our arrival, we were informed by email that there was an issue with the verification code and that we need to pay again at reception. I contacted another member of staff beforehand to make sure our reservation remained valid, as the booking had already been fully paid. When we arrived, the receptionist insisted that we pay the full amount again, even though I showed him our payment receipt. He was completely uninterested in looking for a solution or even trying to accommodate us, despite the fact that we were a group of women travelling with a child. This happened around midnight, after travelling, which made the situation even more unacceptable. It is extremely concerning that even when you have proof of payment, a problem on the hotel’s side can apparently result in guests being refused their room unless they pay again. No guest should have to experience such a situation, especially late at night with a child. This was supposed to be a fun birthday girls’ trip, but unfortunately this experience completely ruined it for us. The lack of empathy, professionalism and willingness to help was extremely disappointing. I will never stay at this hotel again and cannot recommend it based on this experience.

Dear Miryam, Thank you for sharing your feedback. We are truly sorry to hear that your arrival experience was so disappointing, especially after a long journey and late at night with a child. I am aware of the discussion you subsequently had with our Head of Service, who explained to you in detail the reason why we were required to request the payment again. Following this conversation, we were under the impression that the matter had been fully clarified. Our Head of Service also personally assisted you afterwards, taking the time to help you organize your stay and make the most of your time in Milan, with genuine care and attention. Furthermore, knowing that you were celebrating a birthday, our team was pleased to prepare a small surprise for you in an effort to make the occasion more special and help make up for the difficult start to your stay. We are therefore particularly sorry that, despite the efforts made by our team and the personal attention dedicated to you, these gestures did not meet your expectations or improve your overall impression of your stay. Nevertheless, we take your comments regarding your arrival and the way the situation was handled seriously. We will share your feedback with the team, as we always strive to approach such situations with empathy, professionalism and a genuine willingness to assist our guests. Kind regards, Alice Rodolico Guest Relations

Customer review rating 5.0/5

Simone G. Families - Confirmed reviews ALL

This hotel gives you everything you need and they have the best service I ever experienced in Italy. The Personal he's super qualified in order to provide you a five star experience.

Dear Simone, Thank you so much for your wonderful feedback! We are delighted to know that you enjoyed your stay and appreciated the service provided by our team. Your kind words are a great motivation for us, and we hope to welcome you back soon! Kind regards, Alice Rodolico Guest Relations

Customer review rating 4.5/5

Peter G. Couples - Confirmed reviews ALL

Quiet room. Great airport shuttle. Staff nice and helpful. It’s a good option if your using Linate Airport.

Dear Peter, Thank you so much for your lovely feedback! We are truly happy to know that our quiet rooms, airport shuttle and friendly team made your stay more enjoyable. It’s wonderful to hear that you found us a convenient choice for your journey through Linate Airport. We would be delighted to welcome you back on your next trip to Milan! Kind regards, Alice Rodolico Guest Relations

Customer review rating 0.5/5

Candice M. Families - Confirmed reviews ALL

No one was willing to help in any situation, the staff were rude, short, angry, and arguementative. I will be taking this further with Accor.

Dear Mrs. M., Thank you for sharing your feedback with us. We are sincerely sorry to hear about your experience and, in particular, that you felt our team members were rude, unhelpful and argumentative throughout your stay. This is certainly not the level of service or hospitality we aim to provide to our Guests. We take your comments very seriously, as respectful, courteous and helpful interactions are fundamental to our service standards. Please rest assured that your feedback will be shared with the relevant management team and thoroughly reviewed, so that we can better understand what occurred and take the appropriate action. We regret that we were unable to provide you with the welcoming and positive experience you expected, and we sincerely apologize for the frustration caused. Kind regards, Alice Rodolico Guest Relations

Customer review rating 2.0/5

Gemma C. Families - Confirmed reviews ALL

Two superior rooms one was ok but the other was dirty marks all over carpet and hairdryer broken. Some bleach marks on floor aswell where carpet colour gone. Both rooms the toilet door didn’t close.

Dear Gemma, Thank you for sharing your feedback. We are pleased that one of your rooms met your expectations, but we sincerely apologize for the condition of the other room and the maintenance issues you encountered. We understand your disappointment, particularly as you expected a superior standard. Your comments have been shared with our relevant teams for immediate attention. We truly regret that your experience did not fully meet our standards and hope to have the opportunity to provide you with a better stay in the future. Kind regards, Alice Rodolico Guest Relations

Customer review rating 3.0/5

Eddy V. K. Families - Confirmed reviews ALL

so so, staff was ok breakfast ok. But a swimming pool where people swim with their clothes on, no thanks

Dear Eddy, Thank you for sharing your feedback. We are pleased that you appreciated our breakfast and the friendliness of our team. We are sorry for the cleanliness issue you experienced and for any discomfort regarding the pool. I can ensure that it isn't the standards level that we are used to offer to our customers. We take your comments seriously and will share them with the relevant teams to improve our service and cleanliness standards and avoid similar situation in the future. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Alice Rodolico Guest Relations

Customer review rating 4.0/5

Habtom K. Families - Confirmed reviews ALL

Breackfast was very few choices we have to eat scrambled eggs for 7 days.

Customer review rating 4.0/5

Speranta M. Couples - Confirmed reviews ALL

Disappointing experience for a loyal Diamond member I appreciated the possibility of an early check-in, and the hotel’s pleasant park was a positive aspect of my stay. Unfortunately, I was disappointed by the lack of recognition as a loyal member of the hotel group. There was no upgrade offer, no welcome amenity, and not even a soft drink in the room. I did not expect anything extravagant, but a small gesture of appreciation would have been appropriate for a Diamond guest. The room itself was rather worn and somewhat dull, with an outdated and uninspiring atmosphere. Overall, the stay did not reflect the level of attention or loyalty recognition I have come to expect from the brand. I hope the hotel will improve both the condition of its rooms and the way it welcomes and acknowledges its most loyal guests.

Customer review rating 3.5/5

Malalatiana K. R. Families - Confirmed reviews ALL

My experience could be wonderful if there were better coordination between the check-in desk and the restaurant. I booked for a breakfast included room and paid everything at check-in. But every single morning during 4 days, we were asked to pay again for the breakfast. This was not that cool.

Dear Malalatiana, Thank you for sharing your experience and sorry for my late feedback. We are pleased that you found our hotel clean and comfortable, and we especially appreciate your kind words about our restaurant team. We sincerely apologize for the inconvenience caused by the repeated requests to pay for breakfast, despite it being included in your reservation. We also understand your comment regarding the breakfast selection over several days and will share your feedback with the relevant teams. We hope to have the pleasure of welcoming you again and providing a smoother experience. Kind regards, Alice Rodolico Guest Relations

Customer review rating 2.5/5

Monica G. Families - Confirmed reviews ALL

The receptionists were nice and serviceminded. The rooms could need an update. There was at least one big beetle on the floor of one of our rooms. Breakfast was not good at all, not worth the price. Dinner buffet was alright, but we saw rats running just outside, by the pool and in the garden. Not very pleasant :(

Dear Monica, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the kindness and helpfulness of our reception team. We sincerely regret that several aspects of your stay did not meet your expectations, particularly regarding the condition of the room and the quality and value of our breakfast. Your comments have been shared with the relevant teams for review and improvement. We truly appreciate your feedback and apologize for any inconvenience caused. We hope to have the opportunity to provide you with a more pleasant experience in the future. Kind Regards, Alice Rodolico Guest Relation

Customer review rating 3.5/5

Ricardo M. Couples - Confirmed reviews ALL

Good locarion, confy rooms, but expensive dinner, breakfast and parling

Dear Ricardo, Thank you for your feedback. We are pleased that you appreciated our convenient location and comfortable rooms. We are also happy that our team could assist you with your lost parking ticket at check-out. We understand your comments regarding the prices of breakfast, dinner and parking, and appreciate you sharing your perspective. We hope to welcome you again soon. Kind regards, Alice Rodolico Guest Relations

Other web-users rate our hotel

  • 976 reviews 8.2/10 Location
  • 1,392 reviews 5.7/10 Room
  • 1,522 reviews 7.9/10 Service
  • 72 reviews 3.2/10 WiFi
  • 610 reviews 4.8/10 Cleanliness
  • 544 reviews 7.7/10 Breakfast
  • 535 reviews 6.1/10 Food
  • 415 reviews 4.2/10 Value

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