Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are truly sorry and sincerely apologize for the condition in which you found the shower area. We are particularly mortified that a hair band and hair from the previous guest were left behind and that the soap dispenser was almost empty. This is clearly not the level of cleanliness and attention to detail that we expect from our housekeeping team. We understand that you arrived late and went straight to bed, so you only discovered the issue the following morning. Unfortunately, this also meant that we did not have the opportunity to correct the situation during your stay. Had we been informed at the time, our reception team would have been available to intervene and arrange for the bathroom to be properly cleaned and the dispenser replenished. We are nevertheless taking your comments very seriously and have shared them with our housekeeping team so that this particular oversight can be investigated and avoided in the future. We are pleased to know that your check-in was smooth and that you found the bed comfortable, but we fully understand that the cleanliness issue significantly affected your overall experience. Please accept our sincere apologies for this disappointing aspect of your stay. We hope to have the opportunity to welcome you again and demonstrate the level of cleanliness and service that we strive to provide to all our guests. Kind regards, Sara guest relations manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to read that several aspects of your stay did not meet your expectations. The condition of the bathroom and the damaged curtains you reported are certainly not representative of the standards we aim to maintain, and we will share your comments with the relevant departments for verification. Regarding the airport shuttle, we would like to clarify that our shuttle is a shared service, operated subject to availability and with limited capacity. A room reservation therefore does not automatically guarantee a seat on a specific shuttle. For this reason, we always recommend reserving the shuttle at reception as soon as possible, particularly for early-morning departures. We are nevertheless pleased that our receptionist was ultimately able to arrange a taxi for you when the shuttle was fully booked. We also regret the inconvenience caused by the additional interaction immediately before your departure and understand that this may have been frustrating at that moment. We sincerely hope to have the opportunity to welcome you again and provide you with a stay more in line with the experience we wish to offer our guests. Kind regards, Sara Guest Relations Manager Novotel & ibis Milano Malpensa Aeroporto

Dear Guest, Thank you for your review. We hope to have the pleasure of welcoming you again soon for another pleasant stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you very much for taking the time to share such a detailed review following your seven-night family stay with us. We are delighted to know that you appreciated our location as a convenient base for visiting the surrounding lakes, as well as the spacious rooms and bathrooms, soundproofing, air conditioning, parking facilities and, above all, our excellent team. We are also pleased that you enjoyed our coffee and found our airport shuttle service convenient. We have taken note of your comments regarding the hot water and breakfast selection, particularly your suggestions for a wider choice of cheeses, cold cuts and vegetables and the availability of decaffeinated coffee. Your feedback is valuable and will be shared with the relevant teams. Regarding the surroundings, we would just like to clarify that there is in fact a supermarket and a pizzeria within walking distance of the hotel, should guests wish to have alternatives to the services available on site. Our restaurant facilities are available at the Novotel located directly across the street, as you kindly mentioned. We also appreciate your comments regarding our sustainability initiatives and the “Do Not Disturb” option. We understand your suggestion concerning additional towel racks and will share it with the team for consideration. Thank you once again for your loyalty to Accor since 2015 and for recommending us so highly. It was a pleasure to welcome you, and we hope to see you again on a future trip to the area. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for a more enjoyable stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for your positive review. We hope to have the pleasure of welcoming you again soon for a more enjoyable stay. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient for airport access. We appreciate your comments about the distance to nearby shops and facilities; we strive to provide a peaceful environment while ensuring that guests have the necessary amenities within reach. Your insights are invaluable as we aim to enhance our guests' experiences. Best regards, Sara Guest Relations Manager

Dear guest, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our establishment to offer excellent value for money and that you appreciated our complimentary parking as well as the professionalism of our staff. Your kind words motivate us to maintain our high standards, and we hope to welcome you back in the future. Best regards, Sara Guest Relations Manager

Dear Guest, Thank you very much for sharing your wonderful feedback with us and for rating your experience 100/100. We are delighted to hear that you enjoyed your stay, appreciated the cleanliness of your room, and had such a positive experience with our breakfast. It is also wonderful to know that our team contributed to making your stay comfortable and enjoyable. We are especially grateful for your kind words about Matteo at reception. We will be happy to share your compliments with him, as we are sure he will be proud to know that his helpfulness and dedication made such a difference during your stay. Thank you also for your loyalty as an ALL Accor member and for recommending us. We look forward to welcoming you back again soon and providing you with another excellent experience. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you very much for your wonderful feedback and for awarding us such an excellent rating. We are delighted to know that you enjoyed your stay and that Vittorio made such a positive impression on you. We will be pleased to share your kind words with him, as he will certainly be happy to know that his warm welcome and recommendations exceeded your expectations. Thank you also for your comment regarding the toothbrush and toothpaste. Please note that these amenities are not included in the room amenities at ibis hotels. However, they are available for purchase at the reception should guests require them during their stay. We sincerely appreciate your loyalty as an ALL Gold member and thank you for recommending our hotel. We look forward to welcoming you back to ibis Milano Malpensa Aeroporto in the near future. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay at ibis Milano Malpensa Aeroporto. We are pleased to hear that everything went as expected and that you appreciated the friendliness, professionalism, and courtesy of our reception team, both upon arrival and departure. Your kind words will be shared with them as a great encouragement. We sincerely apologize for the disturbance caused by the noise in the corridors during housekeeping activities. We have shared your comment with our housekeeping team to remind everyone of the importance of maintaining a quiet and comfortable environment for our guests, especially during rest hours. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your experience and for your excellent rating! We are delighted to know that our convenient location near the airport made your stay more comfortable and that our reception team was able to assist you with transportation despite your late arrival. It is especially rewarding to hear that our staff's kindness and willingness to help made a positive impression on you and your family. We are also pleased that you found your room spotless. Your compliments will be shared with our housekeeping team, who will be delighted to know that their efforts were appreciated. Thank you once again for your kind words. We look forward to welcoming you and your family back on your next visit. Kind regards, Sara guest relations manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you chose our hotel for the final night of your European holiday and that our convenient location for Malpensa Airport, the smooth check-in and check-out experience, and the friendliness of our team contributed to a pleasant stay. It is also wonderful to hear that you found our hotel to offer excellent value for money. We appreciate your comments regarding the room and cleanliness, as they help us identify opportunities for improvement. Please be assured that your feedback has been shared with our housekeeping team so that we can continue enhancing the comfort and quality of our guests' experience. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back should your travels bring you through Malpensa again. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to read about the inconveniences you experienced during your stay, especially regarding the airport shuttle waiting time and the unexpected entry into your room by housekeeping. Please accept our sincere apologies, as we fully understand how unsettling and frustrating these situations must have been. Your comments regarding the shuttle communication and procedures have been shared with the relevant team to improve clarity and coordination for late-night arrivals. We also take very seriously your concern about room entry, and we will review this internally to ensure proper procedures are always respected and that guest privacy is fully protected. We regret that our team’s response did not meet your expectations at the time, and we appreciate you bringing this to our attention. Feedback such as yours is essential for us to improve service quality across all departments. We hope to have the opportunity to restore your confidence in the future and provide you with a much better experience. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience caused by the air conditioning unit during your visit. It is our priority to ensure that all amenities function properly to enhance our guests' comfort. Your comments will be reviewed as we continually strive to improve our services. Best regards, Sara Guest Relations Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to read that your stay did not meet your expectations, particularly regarding in-room amenities and the vending facilities. We fully understand how important comfort and convenience are, especially after a long international journey. As an ibis budget / ibis-style property, we do not provide in-room kettles or tea and coffee facilities as part of the standard brand concept. However, refreshments are available in the hotel bar and vending machines for guest convenience. Regarding your comment about payment methods, we appreciate your feedback and will certainly take it into consideration for future improvements, as we understand that contactless payment options are increasingly important for international travellers. We are also sorry to hear that the food item purchased did not meet your expectations. For guests seeking additional dining options or more extensive facilities, the Novotel across the road does offer a wider selection, including hot meal options. We hope to have the opportunity to welcome you again and provide a stay more in line with your expectations. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you for your kind words regarding your recent overnight stay with us. We are delighted to hear that you had a pleasant experience and enjoyed your time at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit in the future. Best regards, Sara Guest relations Manager

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our location close to the airport, the kindness of our team, the Wi-Fi service and the welcome received at reception. We are sorry to hear that some aspects of your stay did not fully meet your expectations. Regarding transportation, we would like to clarify that taxi and Uber services are managed by external providers and are not under our control. We do provide information about available transfer options, including our airport shuttle service, which allows guests to reach the airport quickly and conveniently. Concerning the restaurant, we regret that the refurbishment period affected your experience. During this time, our guests can benefit from a 10% discount at the Novotel restaurant next door, as communicated by our team. We also take note of your comments regarding the room condition and the noise. We are sorry that the room location impacted your rest, especially before an early flight. Your remarks have been shared with the relevant departments so that we can continue improving our services and facilities. We appreciate your positive comments about our staff and hope to have the opportunity to welcome you again and provide you with a more enjoyable stay. Kind regards, Sara guest relations manager