ibis Milano Malpensa Aeroporto 3 stars

Customer review rating (ALL Rating) 4.3/5 415 reviews

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Via al Campo 100, Cardano Al Campo, CIN IT012032A1K8SDQBDN, 21010 CARDANO AL CAMPO, Italy

Description

Hotel extras

  • A 10-minute drive to Milan's Malpensa Airport, covered parking for a fee

  • Family friendly and Pet friendly

  • Restaurant service temp. available at Novotel Malpensa, located opposite

  • Meeting rooms available for meetings and corporate events

  • Fitness center

Our accommodation(s)

Hotel location

ibis Milano Malpensa Aeroporto

Via al Campo 100, Cardano Al Campo, CIN IT012032A1K8SDQBDN
21010 CARDANO AL CAMPO
Italy

GPS:45.6427, 8.76047

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

Our Ibis Kitchen restaurant will open soon with new dishes and specialties; in the meantime, enjoy the quality of the tasty artisan pizzas at the Gourmet Bar in Novotel Malpensa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  415 reviews

Customer review rating 3.0/5

Loic S. Business - Confirmed reviews ALL

The parking place at the front is too small, the underground garage is closed (traffic light always red), the staff doesn't care if you booked the breakfast or not so everybody gets it... In my room, the shower head was damaged and didn't remain in place. The rooms are clean. My window didn't close completely: I could bend it open by hand... So the night was cold and noisy (remember: we are close to the airport...). I mentionned it to the staff at the reception the next morning and... nothing happened!

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent business stay with us. First of all, I sincerely regret that your experience did not meet your expectations, particularly regarding the condition of your room and the follow-up after you reported the issue with the window. A window that does not close properly is absolutely unacceptable, especially given our proximity to the airport, and I am truly sorry for the discomfort caused by the cold and noise. It is also disappointing to read that no action was taken after you informed the reception team — this is not the level of responsiveness we aim to provide. Your comments regarding the shower head, parking access, and overall maintenance have been shared with the relevant departments for immediate review. We fully understand how important these aspects are, especially during a business trip where comfort and efficiency are essential. Regarding the TV screencast/broadcast function, please allow me to clarify that, for security and data protection reasons, it is not possible to connect personal devices directly to the TV system. This policy is in place to ensure the safety of our guests’ personal information and to protect the integrity of our network. We also take note of your feedback about the WiFi speed and the breakfast management, and we will review these points internally to improve consistency and service standards. While I am pleased that you appreciated the cleanliness and check-in experience, I truly regret that other aspects impacted your overall stay and your willingness to recommend us. Thank you again for your constructive comments — they are essential in helping us prioritize improvements. Kind regards, Sara Guest Relations Manager

Customer review rating 3.5/5

Vincent S. Business - Confirmed reviews ALL

Mulitiple issues with a key to the room which did not operate as required

Dear guest, Thank you for sharing your experience regarding the issues you encountered with your room key. We sincerely apologize for any inconvenience this may have caused during your stay. Our team regularly conducts checks to ensure all amenities function properly, and your feedback will be instrumental in improving our services. We appreciate your understanding and hope to provide you with a seamless experience in the future. Best regards, Sara Guest Relations Manager

Customer review rating 2.5/5

Jon W. Couples - Confirmed reviews ALL

Key did not work properly, Window-shade did not work. Connection to TV did not work, remote was missing. Cups in toilet put under the soap-> unable to use inspite of the cover.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to read about the issues you experienced with your room, including the key, window shade, TV connection, missing remote, and the placement of cups in the bathroom. This is certainly not the standard of comfort and functionality we aim to provide, and we regret the inconvenience caused. Please allow us to clarify that, for security reasons, the TV cannot connect directly to personal devices. This policy is in place to protect the safety of our guests’ information and our network. Your comments regarding the other maintenance issues and room setup have been shared with our team for immediate review and corrective action. We are committed to ensuring that every guest enjoys a fully comfortable and functional stay. We appreciate your feedback, as it helps us identify areas for improvement and ensure a better experience for all our guests. Kind regards, Sara Guest Relations Manager

Customer review rating 5.0/5

Giacomo S. Business - Confirmed reviews ALL

The hotel is perfectly located near malpensa, tge room was good and the staff was very helpful

Dear guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our staff friendly and helpful, and that our location near Malpensa Airport met your needs. Your satisfaction is our priority, and we appreciate your kind words about the room quality. We look forward to welcoming you back on your next visit. Best regards, Sara Guest Relations Manager

Customer review rating 0.5/5

Guy M. Families - Confirmed reviews ALL

I came late at night with 2 kids, but couldn't check in because 2 buses brought a cancelled flight and I was behind them. had to wait outside for 1 hour until I could get the front desk. Then I got the triple room, but it was the poorest room I ever had.

Other web-users rate our hotel

  • 405 reviews 8.1/10 Location
  • 533 reviews 5.1/10 Room
  • 519 reviews 8.1/10 Service
  • 15 reviews 8.3/10 WiFi
  • 239 reviews 4/10 Comfort
  • 237 reviews 5.8/10 Cleanliness
  • 167 reviews 6.3/10 Breakfast
  • 164 reviews 5.3/10 Value

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