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Mercure Milano Solari 4 stars

Customer review rating 4.3/5 2,263 reviews

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Mercure Milano Solari
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+ 13 Services

Hotel extras

Online check-in and fast check-out, free WIFI throughout the hotel, free Internet point in the lobby. The Club 1 bar is open 7 days a week from 7am until 2pm and from 6:30pm until 11:30pm. Parking is available in the outdoor parking garage (fee applies).

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Cash machine
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Milano Solari

Via Pietro Orseolo 1
20144 milano
italy

Tel: +39025817801

Fax: (+39)02/83242220

Check-in from 15h00

Check out up to 10h00

  • GREEN LINE M2 :  2 SANT AGOSTINO

  • ATM 14 :  14 Via Solari - V.le Coni ZUgna

  • By plane

    MILANO LINATE AEROPORTO At 9.5km / 5.9 miles

  • By plane

    MILANO MALPENSA AEROPORTO At 50km / 31.07 miles

  • By train

    CENTRAL STATION At 6km / 3.73 miles

  • By train

    MILANO NORD CADORNA At 2km / 1.24 miles

GPS :45.456848, 9.168612

Our accommodation(s)

59 perfectly soundproofed contemporary rooms with autonomously controllable A/C and free WIFI. The crowning glory is the Privilege Suite on the 6th floor, which has a terrace with panoramic view and boasts the most modern and exclusive facilities.

Our restaurants and bars

Currently unavailable

THE CLUB 1

Relax and enjoy your favorite aperitif skillfully prepared by our barman in an elegant atmosphere with exemplary service. Our impressive wine list will delight even the most sophisticated palates.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 25 m²

  • Maximum capacity: 28 people

Find out more

Our guest reviews for
Mercure Milano Solari

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,263 reviews

TripAdvisor Rating 4.0/5

1,125 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Mr. P. Families - 30/08/2021 Confirmed reviews ALL

Very nice apartment

First Class service

Customer review rating 5.0/5

Daniel B. Families - 04/08/2021 Confirmed reviews ALL

Overall great stay, which was highlighted by an amazing team!! Any request we had was met with a smile and a willingness to attend to our every need. The apartments at this hotel are a great find in Milan. We would highly recommend it.

Dear Mr.Daniel, We very much appreciate your comments regarding your stay at the Mercure Milano Solari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Front Office Agent

kind and helpfull staf

Customer review rating 5.0/5

Aylin Couples - 26/07/2021 Confirmed reviews ALL

Hotel is clean and the Tatiana was so friendly and helfull. Thanks for everything

Dear Mrs. Aylin, Greetings from Mercure Milano Solari Hotel 4* and thank you for taking the time to leave us a review. We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan. We look forward to welcoming you back on a future visit! Warm regards, Tatiana Front Office Agent

Day in Milano

Customer review rating 5.0/5

Jan Families - 13/07/2021 Confirmed reviews ALL

Very well situated hotel , in wanking distance to center. Family appartmed is new, clean and big enough.

Dear Mr.Jan, We very much appreciate your comments regarding your stay at the Mercure Milano Solari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Front Office Agent

no title

Customer review rating 4.5/5

Anonymous Solo - 29/06/2021 Confirmed reviews ALL

nice stay

Dear Mr. Franz, We very much appreciate your comments regarding your stay at the Mercure Milano Solari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Front Office Agent

Decent stay

Customer review rating 3.5/5

Mariacristina M. Business - 03/05/2021 Confirmed reviews ALL

the room was clean, however there was no shower cap and the sing was leaking significantly

Dear Mrs.Mariacristina , We very much appreciate your comments regarding your stay at the Mercure Milano Solari. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Tatiana Front Office Agent

Great service and location

Customer review rating 4.5/5

Gilles Solo - 06/10/2020 Confirmed reviews ALL

The pandemic situation is perfectly managed in this hotel. The staff was very kind and helpful.

Dear Mr. c., We very much appreciate your comments regarding your stay at the Mercure Milano Solari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Front Office Agent

As expected

Customer review rating 4.5/5

Andy G. Business - 03/10/2020 Confirmed reviews ALL

My 3rd stay in this hotel - very agreeable

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tatiana Front Office Agent

Exceptional Service

Customer review rating 5.0/5

Phil A. Business - 17/09/2020 Confirmed reviews ALL

Superb - customer focused, attentive and yet professional

Dear M. A., We very much appreciate your comments regarding your stay at the Mercure Milano Solari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Front Office Agent

Good location

Customer review rating 4.0/5

Marco Business - 16/09/2020 Confirmed reviews ALL

The hotel is well positioned both for business and leisure near the Navigli. Clean and confortanle with reasonable prices.

Gentile Sig. C., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Milano Solari. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor le porgiamo cordiali saluti. Tatiana Front Office Agent

Good hotel, limited Service

Customer review rating 3.5/5

Mick Solo - 01/09/2020 Confirmed reviews ALL

The hotel is good. The rooms (I booked the apartment) were nice. The apartment is clean and spacious with good beds. There’s no need to book a breakfast since you can order a perfect cappuccino and a croissant around the corner very affordable. “Due to COVID19” (or maybe Due to economically realsons) the service was limited. I’m an All silver member. There was no welcome drink voucher. The room was cleaned once only after really asking for it. (4 night stay) . All fine. I liked to check out late. Since I’m silver, that’s allows me to have that. Usually 2-4 pm. Since I booked a late flight that was my plan. But there was a 10am check out... when I asked I could stretch it to 11... but 10:20am the cleaners start to knock the doors. All “due to Covid”. They should tell this upon booking. All in all, nice hotel. Good location, good clean room.

Dear Bjorn R., We very much appreciate your comments regarding your stay at the Mercure Milano Solari. We are happy to read that you like our brand new Apartment. About the service and especially the welcome drink, you are right, due the Italian Governement restriction at the moment we decided to hold the welcome drink service. As an important member of Accor we do provvide a different welcome drink with the made in Italy Lurisia soft drink. This product are free and available in the room. We know that this is not the usual service, but at the moment is the only solution to offer to our Guest a good and safe service. Regarding the room cleaning, We do have the service, due the covi-19 was a Hotel choice to let the Guest decied when and how to clean the room. This help us to maintain a balance of prevention and safety for our Staff and more important our Gues. Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Sincerely, Alessandro Dobbo

Very good stay

Customer review rating 5.0/5

Ralitsa Solo - 04/08/2020 Confirmed reviews ALL

I stayed at the hotel for 2 nights and was very happy with the cleanliness, the staff and the check in/out experience. There were specific Covid related procedures included in the instructions in my hotel room which gave me confidence that the hotel is considering the safety of guests and staff seriously.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Mercure Milano Solari. It is always a pleasure to receive positive feedback. I will share your comments with our team in special with Tatiana . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessandro Dobbo Front Office Manager

"Well located" "Very clean" "Professional Staff" "Extra-large Rooms" "Very comfortable Beds"

Customer review rating 4.5/5

Reigo Families - 03/08/2020 Confirmed reviews ALL

Very good location, very clean and very good/friendly staff, extra-large rooms and very comfortable beds

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Milano Solari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Shift Leader

Good location, terrible service

Customer review rating 2.0/5

Stefan Business - 31/07/2020 Confirmed reviews ALL

Apartment was good located and confortable. Bad communication from front desk on new rules set by the hotels, inside the apartment we have found the trash from previous costumer and last but not least we have been verbally abused by the parking valet. This has been the worse experience in an Accor Hotel

Dear Mr. F., Thank you for taking the time to tell us about your experience at the MERCURE Milano Solari. In particular, we thank you for the nice words about our location and high rating for the WI Fi. I am sorry that your experience did not meet your expectations please, allow me to express my sincerest apologies. About your complaint, I would like to focus some points of your remarks. Concerning the trash that you found in the apartment, our General Manger personally apologized with your husband and accredited 2000 points on your Accor member card. Regarding the inconvenient with the checkout time, I deeply sorry if you did not receive the information from our Reception Staff but let me inform you that the new checkout time is also mentioned in our web site. At least, I regret to read that the valet was not friendly. We will investigate with the owner of the garage. We appreciated that you shared your concerns, and it is our hope that you will give us the chance to regain your trust in the future. Sincerely, Tatiana Shift Leader

Very dissatisfied on service

Customer review rating 1.5/5

Filip Couples - 26/07/2020 Confirmed reviews ALL

It started bad. Receptionist refused upgrade due to unavailability of rooms. I pointed out that they are available on the website, still got a response no availability. I needed to fight for a few minutes until he realised I wouldn't let go a lie. And a miracle there was a possibility of an upgrade. Then I was shocked to get a breakfast box. First of all it was lousy. Second of all why do you say on your website that there is breakfast included?!!! It is not breakfast and it is misleading clients. Even if there is a regulation that no normal breakfast is possible in hotels (which I doubt as restaurants are open) it should be clearly communicated at reservation or just after at the latest - in my country bf is served (even though often just as delivered to the table). Then we got to the room. First thing was to have a shower. And guess what shower head is immediately falling off, water pressure is very poor. Only toiletries in a suite (sic!) was one bath gel and when soap at the bidet. Suite is sold as equipped with a kitchen. What is the use of the kitchen if I found just one plate there? No any other equipment, no cutlery. I received fast check note, so I left cards in the box. But I never received final invoice, specially taking into account that in notes I asked to issue an invoice. So overall it was very bad experience and the worst hotel treatment I had most likely not even this year. Due to that I request a compensation of 6000 points to cover overpayment for breakfast that was not provided, inferior service and lacking room equipment and bathroom state. I also need to warn you that if my request is not met I will file a chargeback request for undelivered service. I also request that you send me an invoice with details I included in my reservation.

Dear Mr. W., We are extremely surprised to read this review from you only after your departure. After my attempt review to your stay it seems that, you booked through our official web site one Executive room. At your arrival as member of ALL - Accor Live Limitless you request an up-grade in a Suite room that due availability was not available. The room that you mentioned in your review is not the Suite room, but a new brand apartment with king Size bed, living room and Kitchen. We made an upgrade giving you our best apartment that I would like to specify is 753 ft² Contemporary design furnishings apartment, with large entrance, kitchen, bathroom with bathtub, free WIFI, TV, laptop safe, tea and coffee making facilities and independent entrance. I am sorry to inform you that in Italy the Breakfast Buffet is not allowed during this emergency. We do provide Breakfast to our Guest, as you written We provide a wide Breakfast Box which contains made in Italy product as bottle of Water, Fruit juice, Classic croissant, Apricot tart, Crackers, cookies, Mini wafer, Extra Orange Jam 20, Cherry extra jam, Organic Acacia Honey, Nutella, BIO rusks, Corn flakes Kellogg', Cutlery. Moreover, we provide Sanitizing wipe sachet. The Breakfast Box can be consume in our Breakfast room where the bartenders prepare espresso coffee served in the tables according to social distancing rules. I deeply sorry to read that you have experienced problems with the shower; we could have fixed it if we would have known. I can assure you that our Reception is always available for any problems. Housekeeping Manager checks every day every single room immediately after the Chambermaids cleans the rooms and of course before Customers arrives, but I will personally double check with the cleaning/maintainers team to verify they are up to standards. Concerning the Kitchen equipment, due the covid19 there is a ministerial order that prohibits equipment not necessary. For this reason, all the Kitchen equipment is available on request if needed. I deeply sorry if you did not receive this information from our Reception Staff. I will investigate with the involve department, checking carefully the issues with our Manager and the Employees you was in contact with during your short stay with us. I understand that this was a different holiday from how we used to, but I can assure you that our smiles, our professionalism, our passion and our care have not changed. We do hope to welcome you back soon trying to regain your trust. Best regards, Alessandro Dobbo Front Office Manager

Average - they could do more...

TripAdvisor rating 4.0/5

setarcos Business - 03/07/2020 TripAdvisor review

Was staying there for 2 nights end of June. Not one of the best Mercures I must say, Bit outdated and not very cozy in terms of rooms, but spotlessly clean. Nice gentleman at checkout was really pleading to review the Hotel in kind of despair that people should come back to Milan, which I'm happily doing. COVID measures are in place in the Hotel and in Restaurants - all good. People disciplined with face masks etc As for the Hotel: If they are such in hope for customers to come I would have expected another kind of check-in experience though. Accor status completley ignored..., not a single 'nice to have you here'... I'm not even talking here about an upgrade that you're normally offered as frequent traveler... (notably in a Hotel that was certainly not very frequented...). If there was not much guests in the past weeks they could have taken a chance to e.g. repair the window in the bedroom which is not closing properly and made it at night rather noisy from the street... Not sure I pick the same place again. Really a bit odd - if my business is really under such a theat as Corona is for the travel industry I woudl really fight for each customer... Not sure Accor thinks that this is needed...

Excellent services

TripAdvisor rating 5.0/5

ramunas_mo Couples - 17/01/2020 TripAdvisor review

We were staying in Mercure Milano Solari several weeks ago for the weekend. We have rented the apartment with sort of “our own” entrance. It was lovely, clean and comfortable. I have especially enjoyed the fact that the whole apartment was white, clean and spacious. I would strongly recommend this accommodation option for everyone who wants a comfortable getaway in Milan. Also, I have left my jumper which was brand new in the apartment and I have realized this only when I got back home to Lithuania. I texted the hotel and they found it, packed it according the instructions that I have sent to them and helped me to get it back. All the staff was super helpful. Especially thanks for Tatiana and her help throughout the process of getting my stuff back across all Europe. Wishing you all the best! 😊

Always a good moment to stay in Mercure Solari

TripAdvisor rating 4.0/5

arpouligwenn Couples - 10/10/2019 TripAdvisor review

As always we appreciated our stay in this hotel located in a very dynamic part of Milano. Staff is always friendly and speaks French. We appreciated the drink at the bar, the bar tender was very proffesionnal and friendly. Staff is very polite and always in a good mood. The room is very clean. So we will come back.

Good property and well maintained

TripAdvisor rating 4.0/5

akc2222 Business - 31/07/2019 TripAdvisor review

Software glitches in booking. The room availability shown is never correct. We were not upgraded and the room booked was not even of Executive class. The room was not ready for check in even at 14:00 hours. The late check out was not allowed although I am entitled for late check out.

Great stay.

TripAdvisor rating 4.0/5

Nat318 Solo travel - 25/07/2019 TripAdvisor review

I spent 3 nights at the Mercure Solari. I love the location, at a few minutes walk from Sant Agostino metro stop ( which is direct from Centrale station so super convenient when traveling by train). Quiet and safe area. Hotel is good. Staff super nice. I had booked a single room and got upgraded to a double room with comfortable king size bed so was cool. No issue of aircon and wifi was working well. I would return there for sure...

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