Mercure Milano Solari

Room is very small Breakfast few items

The hotel rating is 4 stars but it's not actually reflected. Many amenities were msising, the hotel needs a bit of renovation, and the room is very small. Some staff at the reception don't speak English which was harder to communicate with them. We reserved as a last minute but it wasn't worth the 440$ that we have paid. It could have been better.

Was overnight, quite nice , breakfast was excellent and the hotel is located near the tram for easy ascess to the city

I had good stay here. It's very a simple/basic hotel with all needs. Clean and hotel staffs are so kind. I would go back to stay next time.

In my opinion the person in the reception Mr. Ivan, should be in some other industry, not in hospitality business. We arrived around 10am. Mr. Ivan's body language as well his language was not at all welcoming. Milan is international tourist destination, we expect someone to understand English, if he know the English, he never showed that. He took the ID card, and money first and then told us that rooms are not ready you have to come back after 3PM. I was literally surprised, he could have told the same before taking the money or anything - why to go through all that and then inform the guest rooms are not ready. We requested if we can be accommodated. He showed ZERO interest. As if we have done a crime by arriving early. Thankfully Mr. Stage (hope i got that name correct) - prompted me to wait in the reception, once Mr. Ivan left the desk, he called someone from house keeping - and got a room number for us and allotted to us. We had a great interaction during our stay with Mr. Stage (again i may not be right on the name) Mr. Tommy and Ms. Michel, they were joyful and welcoming . But the experience we had with Mr. IVAN - will be there for long.