Mercure Milano Solari 4 stars

Very good location, very clean and very good/friendly staff, extra-large rooms and very comfortable beds

Apartment was good located and confortable. Bad communication from front desk on new rules set by the hotels, inside the apartment we have found the trash from previous costumer and last but not least we have been verbally abused by the parking valet. This has been the worse experience in an Accor Hotel

It started bad. Receptionist refused upgrade due to unavailability of rooms. I pointed out that they are available on the website, still got a response no availability. I needed to fight for a few minutes until he realised I wouldn't let go a lie. And a miracle there was a possibility of an upgrade. Then I was shocked to get a breakfast box. First of all it was lousy. Second of all why do you say on your website that there is breakfast included?!!! It is not breakfast and it is misleading clients. Even if there is a regulation that no normal breakfast is possible in hotels (which I doubt as restaurants are open) it should be clearly communicated at reservation or just after at the latest - in my country bf is served (even though often just as delivered to the table). Then we got to the room. First thing was to have a shower. And guess what shower head is immediately falling off, water pressure is very poor. Only toiletries in a suite (sic!) was one bath gel and when soap at the bidet. Suite is sold as equipped with a kitchen. What is the use of the kitchen if I found just one plate there? No any other equipment, no cutlery. I received fast check note, so I left cards in the box. But I never received final invoice, specially taking into account that in notes I asked to issue an invoice. So overall it was very bad experience and the worst hotel treatment I had most likely not even this year. Due to that I request a compensation of 6000 points to cover overpayment for breakfast that was not provided, inferior service and lacking room equipment and bathroom state. I also need to warn you that if my request is not met I will file a chargeback request for undelivered service. I also request that you send me an invoice with details I included in my reservation.

Was staying there for 2 nights end of June. Not one of the best Mercures I must say, Bit outdated and not very cozy in terms of rooms, but spotlessly clean. Nice gentleman at checkout was really pleading to review the Hotel in kind of despair that people should come back to Milan, which I'm happily doing. COVID measures are in place in the Hotel and in Restaurants - all good. People disciplined with face masks etc As for the Hotel: If they are such in hope for customers to come I would have expected another kind of check-in experience though. Accor status completley ignored..., not a single 'nice to have you here'... I'm not even talking here about an upgrade that you're normally offered as frequent traveler... (notably in a Hotel that was certainly not very frequented...). If there was not much guests in the past weeks they could have taken a chance to e.g. repair the window in the bedroom which is not closing properly and made it at night rather noisy from the street... Not sure I pick the same place again. Really a bit odd - if my business is really under such a theat as Corona is for the travel industry I woudl really fight for each customer... Not sure Accor thinks that this is needed...

Friendly helpful staff. Quiet clean well appointed room