ibis Milano Centro Hotel 3 stars

Priority desk was closed…...at check in.....loooong waiting line! Room was far too hot! Even when you put the temperature very low. First stay experience about three years ago has been much better,

not happy with my accomodation worr ever

Firstly, the check in was really slow. As Gold card member, there is no greeting, then I asked if there was welcome drink, a funny reply that I am A plus Gold without any welcome drink. I checked later at wensite and came down to reception and asked about it. Another prson at reception asked my last stay and finally gave me the welcoe drink card.

Overall a n ejoyable stay.

Checking in the hotel is a great experience with colorful and comfortable couch which can accommodate a lot of guests and the staff are very nice and friendly! We did an early check in and we were accommodated very fast, very smooth check in and we got our free welcome drinks as an Accor member. Me and my fiance were very happy as we are able to rest after our long flight from Singapore to Milan. The hotel is very comfortable to walk from the metro during winter time, it's a great price and great location! I like the fact that this hotel uses sustainable items like the soap provided etc. Great initiative! I love it! It's really great that we were given the option to have the free late check out at the hotel as we had some last minute appointments and meetings. I will definitely recommend this hotel to everyone going to Milan and will stay again in the future!

PERFECT

Great hotel in a great area close to local metro, shopping, and great eating locations. Amazing gym and bar.

Good location with easy access to the Republicca metro station and 10 min walk to Milano Centrale. Tram stops around the corner. The hotel is clean and comfortable. The room was bigger than the rooms at Ibis usually are (Excecutive) and was equipped with a Nespresso coffee machine. The beds are quite comfortable. The hotel offers a breakfast buffet with a good choice of different food. Excellent coffee! Even though the breakfast area is spacious with many tables, it was always overly crowded and hard to get a seat.

The check in time took to long. We had already checked in online and therefore expected the process to be brief, we waited over 30 minutes to check in which included several document checks.

There were several things that did not go as expected on our trip to ibis Milano Centro. The most obvious thing was the line at the reception. Each time I went there (4) the wait was long (up to 20 minutes). The same was true any other time I walked by seeing a long queue. Although the personell was very helpful and friendly, there were just not enough of them. The second point was the keys. On arrival I went up with all the luggage, only to find that both keys were not working. On the last day, I had booked the late checkout and wanted to quickly get my luggage to go to the airport. Again, the keys were not working and I had to rush down to the reception, wait, and go back up again. The third thing was being woken up. One night I forgot the door sign. After sending the cleaning staff await they came back, waking me again. On another day I had put the door sign and they came in anyways and had to be sent away. On a third day, I was woken at 8am by a jackhammer from the construction site next door. Had I known about the construction in advance, I would not have booked a late checkout. In general I'm very happy with ibis and most standards were kept up, but some things should definitely be improved at this specific site.

While not really in center of the city, the hotel allows to easily reach all main landmarks in central Milan, as tram 1 is in immediate vicinity of hotel. Two different metro lines are also near. The checking-in was somewhat slow as a number of visitors was too much for reception (even with three or four receptionists). I also got a feeling that I had to wait for elevator for too long. The room itself looked smaller than expected, but that was not really a problem for us. The bed was very comfortable and with the window to the courtyard there were no noise. Good Wi-Fi all over the hotel. The breakfast was also good, even if I felt that the choice was limited. This may become significant if one will stay longer.

Stay was fantastic but you need to stop asking me how it went. If I do not answer, don’t send me 3 reminders!

Stay all as expected but had to stand for 35 minutes waiting to check-in. Far too long taken to check anyone on and mad worse by staff showing no sense of urgency. Very poor.

The stay was pleasant, the room quite comfortable, even if the sorrounding area of the hotel was affected by big street works, of which I had no idea when making the reservation. The main issue, anyway, was a too slow check in process.

nice hotel good location only criticism check in and out very slow