ibis Milano Centro 3 stars

I've stayed at a number of Ibis locations across Europe and often appreciate the value of their city-center locations. This was no exception and was in my opinion better than the average Ibis. It's about 10 minutes walk from the Centrale Station and about 15 minutes walk into central Milan, with good access to trams and subway (Porta Venezia and Repubblica). Check-in was efficient and the staff were all very helpful and kind throughout. Breakfast buffet was crowded but very good. Our room was small as we expected but comfortably slept three as described. Overall, a very good quality stay.

Staff were very friendly and accommodating. Nice room. Great location for sightseeing. Elegant surroundings. Bianca went out of her way to help me with anything I needed.

The hotel is well located and a short walk from the Milan train station.

This was one of the worst experiences i have had. When we arrived to the room it had clearly not been cleaned properly. There was bits of old food under the bedside table, dust everywhere, hairs in the bathroom on the loo/in shower, long hairs in the bed and bits in the bed. The room was not at all how it was shown on booking.com. It was an expensive stay being over £100 a night and there were no tea/coffee facilities, no water or water glasses, no fridge and no toiletries so i am wondering what i had paid for. The shower panel was even hanging off the shower. When i tried to complain directly through email i had no reply and had to create a complaint through booking.com . I also had no reply to any of my messages via booking.com before and during the stay.

Didn't realise how big the hotel was until I actually walked around it. There are 2 seperate buildings really!!