Novotel Paris La Défense Hotel 4 stars

Clean rooms, big screen TV with many channels, wi fi on every floor including RDZ, good breakfast. As for suggestions.. I needed a cup for tea as the paper one has been already used. Would be useful to have real cups next to kettle.

basic breakfast, low service form personnel, and waiters which makes you wonder who is the client

Your front seat staff were extremely welcoming and helpful, giving extra effort to help or make our stay comfortable. From the early check-in, to allowing us to eat breakfast early in our departing day, they were very pleasant. They also made my mom who accompanied me feel very special in her first visit to Paris. Thank you. I did note that your rooms (carpets) could use some updating. There were some ants in the room, and the shower drained slowly. So some facilities updating would be recommended to compete with other hotels in La Defense.

Your reception staff is not very courteous. Some people are nice but some treat you like you are burden on them. You are a 4-star and people from your hotel staff should speak english. I had 2 main points- One my room had small ant kind of bugs coming around table. And on last day, i felt a little weird incident. I was at the hotel lobby after checkout and sitting there waiting for my cab. While i was walking in the lobby, one random guy (not from hotel staff) walked to me, trying to talk something. I just ignored and went to other side. he kept waiting for me for almost 10 mins. And he definitely didnt look like a decent person. He realized I am not coming anywhere near him and then left. I informed the hotel staff about this because this person was inside your hotel lobby. The male receptionist just behaved as if its nothing big deal. I would be very uncomfortable because the prime reason I chose Novotel is that it is a 4 star and is reputed and a guest can feel secure. However after looking at the things, i dont think it was anywhere close to a 4-star and the kind of rates you charge. Even the breakfast spread at your hotel is just so ordinary. You don't even keep hard-boiled eggs.

simple hotel in Paris, perfect for the purpose

The hotel in general is good and well located. The room is comfortable and everything was working properly. It is not a new building and we clearly see the effect the passage of time made to it, but on average it meets the expectation. The breakfast was good, but in relation to the breakfast area, my feeling is that this is too small for the size of the hotel and the time I arrived it was difficult to find a table.

The hotel location perfect to the business area in La defense, also perfectly located at the corner of metro station. But the only point to be improved is reception representatives are not always welcoming and are not always smiling !

It’s was perfect

Restaurant the most boring experiences I have have had in a hotel. You have to stand in line to get in wihout getting recognized, then very basic service, and then you need to stand in line at the counter to pay. Food ok, but not a good experience. Also very boring ambiance and decoration. Lobby bar not very 2019. Rooms boring and a bit rundown but functional. Me and all collegues will get back to Melia hotel next doors; now tried you out. PS: my reservation asked for high floor quiet (yes I know its just a request) but you put me on 3rd floor next to elevator

I had a very nice experience at the hotel regarding the room, services and being a non-french speaking person the staff cooperation was excellent. I will definitely give 5 stars for the stay at intended budget. I just have one request to be made to staff at restaurant-bar for them to provide better recommendation on food and beverages as menu items may require more inputs to understand for the visitors of Paris.

Clean room, helpful staff, good location.

- incredibly hot and stuffy room, had to let the air con on all night and still woke up with a headache. - calamitous breakfast. The breakfast area is so small that I couldn't have a seat (I had to share small table with an unknown man), had to fight my way through to the buffet, and on one occasion couldn't even have a cup to make tea. - the toilets in my room stank of cigarette. Disgusting.

Location is very convenient to get to my office, and I was given a room with a view of Paris which was very nice. The room was a bit dusty, the mattress was a bit soft and the soft pillows were a bit too soft. The breakfast was okay, but got very crowded around 7:30AM (many tourist groups were using the hotel while I was staying there), and it made finding a table quite difficult. The choices for breakfast were adequate.

overall good experience, rooms too warm and airco not working properly but personnel extremely kind, helpful and flexible personnel

Staff was great but hotel facilities are old and basic. It's my first Novotel experience in France but they are much better in Switzerland and Germany. Breakfast was a mess with people jumping queue.