Novotel Paris La Défense Esplanade 4 stars

Customer review rating (ALL Rating) 4.0/5 1,720 reviews

2 Boulevard de Neuilly, PARIS La Défense 1 CEDEX, 92081 LA DEFENSE, France

Hotel extras

  • Hotel certified ALLSAFE by Bureau Veritas

  • Superior Room with view of the Eiffel Tower

  • Over 5382 sq. ft. (500 m²) of meeting rooms

  • Accessible fitness room, limited to 2 people maximum

  • 164 ft. (50 metres) from the metro servicing central Paris

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

The modern and practical Standard room has air conditioning, free WIFI, flat-screen TV and safe. Bathroom with shower or bathtub. Separate WC. Treat yourself to a Superior room in the new Novotel colors. Enjoy views over Paris by reserving a Superior Room overlooking the Seine and marvel at the panoramic view stretching from the Eiffel Tower to the Sacré-Coeur. Or opt for an Executive Room on a high floor and be delighted by its new design.

Hotel location

Novotel Paris La Défense Esplanade

2 Boulevard de Neuilly, PARIS La Défense 1 CEDEX
92081 LA DEFENSE
France

GPS:48.88805, 2.253039

Telephone
Fax +33 1 41 45 23 24

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Greem

Leafy oasis amid the high-rises of La Défense: dine in a natural and relaxing setting.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,720 reviews

TripAdvisor Rating  4.0/5  1,494 reviews

Friendly staff and comfortable room

Customer review rating 4.5/5

Claire S. Families - Confirmed reviews ALL

We had a lovely stay. The staff were very friendly and helpful and our room was great. Well located, next to the Metro Line 1 into Paris Central.

Dear Claire S., We very much appreciate your comments regarding your stay at the Novotel Paris la Défense Esplanade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marylis FEVRIER Responsable qualité

Weekend stay

Customer review rating 3.0/5

Ian Families - Confirmed reviews ALL

I was very disappointed with the service in the bar at night. I waited nearly 30mins for a Coke, was told abruptly to sit down and it would be taken to the table. 30mins for a coke?? It takes 10seconds. Even for Paris, I thought the staff very rude. Then, they said I couldn’t sit at the table a more because it was needed for people eating!!! I was waiting for my family to join me, but, of course, I was never asked this because the staff were very dis-interested and most likely didn’t care anyway. You need to have at least one member of staff with degree of experience. It was complete chaos.

Dear IGuest Thank you for taking the time to tell us about your experience at the Novotel Paris la Défense Esplanade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marylis FEVRIER Responsable qualité

Poor service

TripAdvisor rating 1.0/5

Trip02758097387 Families - TripAdvisor review

Extremely poor service we are staying at room 904 / 906 / 908 , AC is not working since yesterday called several times, towels not available in room , we are here for another 3 days was worst decision to choose this hotel doesn’t recommend at all , no one listens for any complains

Well located, great view, kind staff

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is refurbished, but it is still a rather aged one in comparison to some other Novotel hotels and standards. The location is great, easy accessible from everywhere, the neighborhood also nice, and if you are lucky, you will have a room view with Eiffel Tower which is a big plus. Breakfast ok, i have seen better in other Novotel hotels. All in all, a positive experience, and a recommendation, as of price-quality-location-service range.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marylis FEVRIER Responsable qualité

Good hotel spoilt by poor catering

Customer review rating 3.0/5

Sospan Friends - Confirmed reviews ALL

The hotel is well situated for transport links into Paris centre and around the Defense area for the arena and shopping. The rooms are good, the reception staff are efficient friendly and helpful. The breakfast is poor for a 4* hotel with coffee and food running out with nobody around to replenish the items. Getting a drink at the bar lobby in the evening is just unpleasant due to the sullen attitude of the bar staff who do not seem to want to work and were rude. Most of the local restaurants are closed over the weekend, which was unexpected, but with our poor experience at breakfast and the attitude of the catering staff we did not consider eating at the hotel.

Dear alan w., Thank you for taking the time to tell us about your experience at the Novotel Paris la Défense Esplanade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marylis FEVRIER Responsable qualité

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Other web-users rate our hotel

  • 523 reviews 8.5/10 Location
  • 931 reviews 5.8/10 Room
  • 836 reviews 7.1/10 Service
  • 6 reviews 7.6/10 WiFi
  • 413 reviews 5.7/10 Breakfast
  • 394 reviews 4.8/10 Comfort
  • 296 reviews 5.9/10 Cleanliness
  • 248 reviews 4.1/10 Food

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