Novotel Paris La Défense Esplanade 4 stars

Customer review rating (ALL Rating) 4.0/5 1,390 reviews

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Novotel Paris La Défense Esplanade - Image 1
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Novotel Paris La Défense Esplanade - Image 4
2 Boulevard de Neuilly, Paris La Défense Cedex, 92081 Paris La Défense, France

Description

Hotel extras

  • Restaurant and Bar on site

  • Superior Room with view of the Eiffel Tower

  • Over 5382 sq. ft. (500 m²) of meeting rooms

  • Accessible fitness room, limited to 2 people maximum

  • 270 yards (50 meters) from the metro servicing central Paris

Our accommodation(s)

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Hotel location

Novotel Paris La Défense Esplanade

2 Boulevard de Neuilly, Paris La Défense Cedex
92081 Paris La Défense
France

GPS:48.88805, 2.253039

Telephone
Fax +33 1 41 45 23 24

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Greem

Leafy oasis amid the high-rises of La Défense: dine in a natural and relaxing setting.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,390 reviews

TripAdvisor Rating  4.0/5  1,554 reviews

bad stay

Customer review rating 1.5/5

Annie C. Business - Confirmed reviews ALL

room was smelling dirty , dusty carpet ,

Dear Annie C., Thank you for taking the time to tell us about your experience at the Novotel Paris la Défense Esplanade. We sincerely apologize for the technical problems, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé Castagnon Quality Officer

Dreadful service at breakfast

Customer review rating 1.5/5

Martyn Business - Confirmed reviews ALL

I have stayed at this hotel many times and generally stays are pretty good. Unfortunately, on this occasion I came across a very unpleasant member of staff at breakfast who was incredibly rude telling me I had taken a table for four when I was alone. This was after being advised to sit there on arrival by another colleague. I also noticed he was grumbling at other customers as well. I am very surprised the Novotel permits this level of customer service. It questions whether I would stay again if staff are permitted to be this rude.

Dear Martyn W., Thank you for taking the time to tell us about your experience at the Novotel Paris la Défense Esplanade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé Castagnon Quality Officer

Well located

Customer review rating 5.0/5

Gd Business - Confirmed reviews ALL

All ok

Dear Gabriela Nicoleta D., We very much appreciate your comments regarding your stay at the Novotel Paris la Défense Esplanade. It is always a pleasure to receive positive feedback. I will share your comments with our team. Sincerely, Chloé Castagnon Quality Officer

Run down

Customer review rating 2.0/5

Lucy Business - Confirmed reviews ALL

Rooms are very old and run down, shower was broken, carpets worn, musty smell, old tv, no amenities - wouldn’t stay there again

Dear Elizabeth F., Thank you for taking the time to tell us about your experience at the Novotel Paris la Défense Esplanade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to be able to convince you during your next visit Sincerely, Chloé Castagnon Chargée de qualité

Never again

TripAdvisor rating 1.0/5

milohnic Families - TripAdvisor review

Very bad experience. Worst breakfast in our life, terrible service. Elevators dont work and you must walk to 14 floor. The bed is too hard for sleeping, you cant open windows. We had breakfast on 14 floor, in 7:30 breakfast started and 15 min later there were no plates and no food, we were hungry. Next day we complain and they let us to eat breakfast on first floor. There the breakfast was fine and next day again on 14 floor it was disaster. We eat out from thad day. The lady who is manager was agresive and no helpful at all. This hotel dont deserve 4 stars.

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Other web-users rate our hotel

  • 459 reviews 8.9/10 Location
  • 788 reviews 5.7/10 Room
  • 781 reviews 7.5/10 Service
  • 11 reviews 8.8/10 WiFi
  • 377 reviews 5.6/10 Breakfast
  • 293 reviews 4.8/10 Comfort
  • 242 reviews 6.1/10 Cleanliness
  • 175 reviews 4.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.