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NOVOTEL PARIS LA DEFENSE ESPLANADE Hotel 4 stars

Customer review rating 4.1/5 6,863 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

NOVOTEL PARIS LA DEFENSE ESPLANADE
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+ 21 Services
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Room 1

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Children's age

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Hotel extras

  • Hotel certified ALLSAFE by Bureau Veritas

  • Superior Room with view of the Eiffel Tower

  • Over 5382 sq. ft. (500 m²) of meeting rooms

  • Fitness room and video games area

  • 164 ft. (50 metres) from the metro servicing central Paris

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

NOVOTEL PARIS LA DEFENSE ESPLANADE

2 Boulevard de Neuilly
PARIS La Défense 1 CEDEX
92081
la defense
france

Tel: +33141452323

Fax: (+33)1/41452324

Check-in from 12h00

Check out up to 12h00

  • Boulogne :  175 Pont De Neuilly

  • Courbevoie :  176 RD 7-Pont de Neuilly

  • Gare du Nord :  43 Pont de Neuilly

  • Musee d Orsay :  73 Pont de Neuilly

  • Esplanade de la Défense :  1 Esplanade de la Défense

  • RER :  RER A Grande Arche

  • By plane

    PARIS LE BOURGET At 15km / 9.38 miles

  • By plane

    PARIS ORLY At 25km / 15.63 miles

  • By plane

    PARIS ROISSY CDG At 20km / 12.5 miles

  • By helicopter

    HELIPORT DE PARIS At 12km / 7.5 miles

  • By car

    A13 LA DEFENSE At 15km / 9.38 miles

  • By car

    A14 LA DEFENSE At 4km / 2.5 miles

  • By car

    A15 LA DEFENSE At 16km / 10 miles

  • By train

    GARE DE LYON At 13.2km / 8.2 miles

  • By train

    GARE MONTPARNASSE At 10km / 6.21 miles

  • By train

    LA DEFENSE At 2km / 1.25 miles

GPS :48.88805, 2.253039

Our accommodation(s)

The Standard Room combines modern decor and ergonomics: air conditioning, fridge, free WIFI, flat-screen TV and safe. Bathroom with shower or tub. Separate toilet. Give in to the temptation of our Superior Rooms in the new Novotel color scheme. Enjoy views over Paris by reserving a Superior Room overlooking the Seine and marvel at the panoramic view stretching from the Eiffel Tower to the Sacré-Coeur. Or opt for an Executive Room on a high floor and be delighted by its new design.

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Superior Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, Paris view - 1 double bed and 1 single person sofa bed

  • Max. number of persons: 3
  • Views: City View, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with views of Paris - 1 double bed

  • Max. number of persons: 2
  • Views: City View, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 2 single beds

  • Max. number of persons: 3
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Our chef serves simple, tasty, healthy and balanced cuisine you can enjoy at any time. Satisfy your cravings in an inviting atmosphere, just perfect for relaxing. Try the unmissable N'Burger - a house specialty.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 172 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
NOVOTEL PARIS LA DEFENSE ESPLANADE

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,863 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,340 reviews

Low value for moneu

Customer review rating 4.1/5

Anonymous Business - 26/09/2020 Confirmed reviews ALL

Tired place , poor maintenance , noisy rooms ... just the restaurant staff is nice

Dear Guest, Thank you for the review of our hotel . We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marylis FEVRIER Responsable qualité

good stay

Customer review rating 4.1/5

V. C. Business - 22/09/2020 Confirmed reviews ALL

as i know the hotel - no big surprises but really clean and efforts done

Dear Guest, Thank you for the review of our hotel . We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marylis FEVRIER Responsable qualité

Well located and super friendly staff.

Customer review rating 4.1/5

Francois Business - 02/09/2020 Confirmed reviews ALL

Spent a night there. The room was great and the staff very nice and helpful.

Dear Francois T., We very much appreciate your comments regarding your stay at the NOVOTEL PARIS LA DEFENSE ESPLANADE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dario GATTO Directeur d'exploitation

No trust

Customer review rating 4.1/5

Zsolt Business - 27/08/2020 Confirmed reviews ALL

I have stayed 2 nights, well, before my arrival my card was charged for the first night, I could not pay the 2nd, when I came back on the first day, I was charged for the 2nd night and my original room card was blocked as I did not pay yet the 2nd night!!! and I could not get my bill, I had to go back at the 3rd time... I am a business traveller, I never met this kind of non-trust! I am regularly in Accor, it was a real shame... 2 nights above 300 EUR and my room was not cleaned after the first night, so I had to pay in advance for something, what i did not get.... who trusts whom?

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! The reception staff will come to you asap to solve this problem. Sincerely, Marylis FEVRIER Responsable qualité

Well located!

Customer review rating 4.1/5

Adele Families - 21/08/2020 Confirmed reviews ALL

Great over all experience! Good Customer service by all Novetel staff. Transportation Location good, La Defence area has good shopping Mall, out door art, well planned relaxed layout, good restaurants etc. Very decent stay with kids.

Dear Adele L., We very much appreciate your comments regarding your stay at the NOVOTEL PARIS LA DEFENSE ESPLANADE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marylis FEVRIER Responsable qualité

Amazing hospitality

TripAdvisor rating 4.0/5

sushil_reddy Business - 10/08/2020 TripAdvisor review

Thank you so much to the entire team for an amazing stay at the hotel. I appreciate the support in the bicycle journey from Paris to Amsterdam to raise awareness of Planet21 sustainability initiative of Novotel. Thank you Michael Peries, Dario Gatto for the support.

Dear sushil, Thank you very much for your visit. It was a real pleasure to support your project. Sincerely,

Good Location

Customer review rating 4.1/5

Nora Couples - 06/08/2020 Confirmed reviews ALL

Overall my stay was mitigated with some very rude staff (specially one chinese looking girl at the reception) she was extremely rude. She should never work in this industry. My guest got kicked out the hotel whilst awaiting in the waiting room without any explanation, I have raised my frustration over my guest experience to the manager but did not received any writing apologies. We usually go to Melia Hotel next door, since they were not open in August we thought going to Novotel. I would not recommend this hotel

Dear Kante A., Thank you for taking the time to tell us about your experience at the NOVOTEL PARIS LA DEFENSE ESPLANADE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dario GATTO Deputy manager

Warm welcome and excellent staff

Customer review rating 4.1/5

Anonymous Business - 28/07/2020 Confirmed reviews ALL

Warm welcome and excellent staff, taking care to make my stay perfect

Dear D., We very much appreciate your comments regarding your stay at the NOVOTEL PARIS LA DEFENSE ESPLANADE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dario GATTO Deputy manager

Perfect and secure

Customer review rating 4.1/5

Romain Business - 28/07/2020 Confirmed reviews ALL

All personn are involve in our security during this Covid crisis and we fell really secure. Thanks to all the staff.

Dear romain m., We very much appreciate your comments regarding your stay at the NOVOTEL PARIS LA DEFENSE ESPLANADE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dario GATTO Deputy manager

Well located - comfortable room, good breakfast - car park a little difficult to find (but conveniently close)

Customer review rating 4.1/5

Henri Solo - 28/07/2020 Confirmed reviews ALL

I stayed in this hotel for one night - i felt the hotel had deployed all the right Covid measures to make customers feel safe. Breakfast was good. Room comfortable. Would stay there again. Car park is a little difficult to find - with all the road work and signs everywhere. Give the hotel a call if you get lost.

Dear Henri P., We very much appreciate your comments regarding your stay at the NOVOTEL PARIS LA DEFENSE ESPLANADE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dario GATTO Directeur d'exploitation
Customer review rating 4.1/5

Sean M. Business - 24/07/2020 Confirmed reviews ALL

It was ok. Rooms and hotel in need of improvements

Dear Sean M., Thank you for taking the time to tell us about your experience at the Novotel Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If in the future you will have to stay with us again, you can let me know by returning this email so I will reserve our best available room for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dario GATTO Deputy Manager
Customer review rating 4.1/5

Jan V. D. B. Business - 21/07/2020 Confirmed reviews ALL

This time I had a bad experience on my room. Old blood traces on the curtains and blood traces on the door of the toilet. In the morning done my complaint at one of your employees and showed him pictures of it, but never heard anything from the hotel again about this.

Dear JAN VAN DE B., Thank you for taking the time to tell us about your experience at the Novotel Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I personally checked your room and I did not notice the elements that you describe to us. This does not mean that I question your words, but may be a failure in the control during the week of your stay. We are very sorry for this situation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dario GATTO Directeur d'exploitation

wel located - not far from the office La défense

Customer review rating 4.1/5

Van C. Business - 03/07/2020 Confirmed reviews ALL

Experience is ok - i kow the hotel from before it is good

Dear Christine Van c., We very much appreciate your comments regarding your stay at the Novotel Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dario GATTO Directeur d'exploitation

Good stay.

Customer review rating 4.1/5

Ed Business - 19/03/2020 Confirmed reviews ALL

.

Overall very good

Customer review rating 4.1/5

Pavel Families - 15/03/2020 Confirmed reviews ALL

We liked the location (close to metro), window view was pretty exciting. We also liked noise insulation and breakfast choice. Our daughter was even given a soft toy. One small downside is that the window was dirty from the outside, so that made it not that pleasant to enjoy the view we paid extra money for. Also, photos were smudged because of that. It would also be great to have something to seat next to the window, like a window sill (there is a space if the glass windows are converted to doubleglazing. Something to think about on the next refurb.

I had to check out early due to the Coronavirus and USA border shutdown

Customer review rating 4.1/5

Felipe G. Business - 14/03/2020 Confirmed reviews ALL

The hotel staff could not give me a refund or a credit for the nights I had to check out early.

Calme

Customer review rating 4.1/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

Calme

OK

Customer review rating 4.1/5

Mr. W. Business - 10/03/2020 Confirmed reviews ALL

Hotel was ok, clean, silent at night and kind staff. Everything is a bit outdated though, compared to surrounding hotels.

Nice stay in a hotel in need of modernisation

Customer review rating 4.1/5

Ov N. Business - 08/03/2020 Confirmed reviews ALL

Good breakfast but rooms are exactly like they were in the 80-ies...

Dear Guest, Thank you for taking the time to share your feedback. Indeed our establishment opened in the 80s, we have several categories of rooms; we regularly carry out renovations We hope to welcome you back to our hotel very soon! Sincerely, Marylis FEVRIER Responsable qualité

too noisy

Customer review rating 4.1/5

D. P. Business - 03/03/2020 Confirmed reviews ALL

I had room 226. Besides the train, that stopped after midnight, I couldn't fall asleep due to a turbine like noise that was starting every 10 minutes or so. Very low frequency noise. As a result I woke up with a headache for which I asked a paracetamol (cost practically nothing), but there weren't any; I was directed to nearest Pharmacy for which I did not have time. Quality of room and breakfast were ok. My colleagues did not have the same problem so it must me related to the specific room.

Dear Guest , Thank you for taking the time to tell us about your experience at the Novotel Paris La Défense. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Marylis FEVRIER Responsable qualité

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