Mercure Paris La Defense hotel 4 stars

Customer review rating 3.9/5 10,078 reviews
Mercure Paris La Defense hotel
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Free Wi-Fi and fiber optic connection in rooms and common areas

  • Fitness rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris La Defense hotel

30 rue Baudin
Place Charras
92400
courbevoie
france

Tel: +33825802727

Fax: (+33)147688332

Contact email

Check-in from 12h00

Check out up to 12h00

  • LA DEFENSE - BUS 275 :   275 PLACE CHARRAS

  • LA DEFENSE - BUS 278 :   278 PLACE CHARRAS

  • LA DEFENSE - METRO LIGNE 1 :   M 1 LA DEFENSE

  • LA DEFENSE - RER A :   RER A LA DEFENSE

  • By plane

    PARIS ORLY At 30km / 19 miles

  • By plane

    PARIS ROISSY CDG At 30km / 19 miles

  • By train

    COURBEVOIE At 1km / 0 miles

  • By train

    LA GRANDE ARCHE DE LA DEFENSE At 1.5km / 0.94 miles

GPS :48.895167, 2.250352

Our accommodations

We offer two types of spacious room: the Standard Room and the Privilege Room - offering a wider range of services. We also have suites for added comfort.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Classic Room-2 single beds with bathtub

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINGKO BAR

Photo non contractuelle / Strictly non binding

Come discover our concept!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 167

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Paris La Defense hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

10,078 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,506 reviews

well located

Customer review rating 3.9/5

Susana G. Business - 16/02/2020 Confirmed reviews ALL

need to improve water pressure in the shower, very difficult to have shower with such low pressure

Dear Misses De M M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. We do thank your for theses suggestions that will help us to improve Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Quiet and super clean!

Customer review rating 3.9/5

Steph Business - 13/02/2020 Confirmed reviews ALL

Love the Nuxe toiletries, the exact breakfast requested and delivered on time... and the quiet location

Dear Mrs E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. We are so happy to read you enjoyed the nuxe products ; we love them too :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Good location, i like the gym as well

Customer review rating 3.9/5

Ingo Business - 13/02/2020 Confirmed reviews ALL

Comfortable stay, friendly staff, good facilities

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. We hope to please you even more in the next stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Well located

Customer review rating 3.9/5

Michael F. Business - 12/02/2020 Confirmed reviews ALL

Clean room, location good, breakfast room crowded, nearly no space to have breakfast, tables cleaned slowly and coffee (Nespresso capsules) almost always empty

Dear Mister F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. Rest assured that your comment have been shared with the food and beverage manager so that we improve on this point. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

"Good stay"

Customer review rating 3.9/5

Anne Business - 10/02/2020 Confirmed reviews ALL

Well located and very good services. A little noisy.

Dear Misses V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Ok stay but fitness equipment is outdated, broken and never corresponds to a 4 star hotel

Customer review rating 3.9/5

Christoph B. Business - 10/02/2020 Confirmed reviews ALL

Nice renovated rooms, cleaned every day very nicely, breakfast ok but please remove the little pans to make fried eggs because they are not really getting hot and it takes more than 10 minutes to get a fried egg. And please fix the fitness center, since this a no go for me to come back again. The treadmill is so sold that running on it is no longer possible, the weight stuff nobody is using and it is broken too. So remove that and add a 2nd treadmill since in the morning many people came and wanted to go on a treadmill. All other fitness equipment are outdated too and again you have to fix that because this is the worst fitness I have ever experienced in a hotel

Dear Mister B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. We are sorry for the inconvenience related to fitness. We are currently doing the necessary to repair it as quickly as possible and we are currently working on improving the fitness area. We hope to regain your confidence during a next stay and we wish you a beautiful and happy day. Sincerely, Charlotte, Leader experience client.

good facilities

Customer review rating 3.9/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

business trip

Dear Monsieur D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Had to move rooms - not the easiest stay.

Customer review rating 3.9/5

Dan Business - 09/02/2020 Confirmed reviews ALL

When I arrived staff told me I had Mon, Tues and Thurs nights booked (vs. my expecation of Mon-Thurs). The next day they told me I had Mon, Tues and Weds. It turned out that I was going to have to move rooms half way through my stay as they needed to renovate my room. The hotel was definitely not full so why wasn't I just given one room for the whole week. The breakfast room is far too small and you end up struggling to find seats and move around. The staff are also not the most welcoming vs. other Accor properties I've stayed at.

Dear Mister V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that this incident was isolated and we hope to have the chance to wlecome you again to win your trust. If this is the case, please contact me before at this very adress. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

OK for business purposes, Good location for La Defense

Customer review rating 3.9/5

Evgeniya K. Business - 03/02/2020 Confirmed reviews ALL

Walking distance from La Defense and Bois-Colombes, so very practical for business. Also, walking distance from multiple supermarkets and there are many places around for food, etc. Train station closeby and two buses stop in front of it. Quiet and peaceful during the night, no issues with noise. The reception staff was welcoming and pleasant. The room was OK and clean, but the shower worked very badly during the two first days (I called maintenance and they fixed it, to a large extent... not completely, though. The cleaning lady left the drain covers out once. I ordered room service which came very quickly, but I didn't like the salad (this may be due specifically to my tastes, however). It's missing some equipment in the gym (such as weights and floormats).

Dear Evgeniya K., Thank you for taking the time to write to us! Indeed, we still have adjustments to make but you are enjoying a completely renovated hotel! Regarding your experience of catering, I will alert the manager so that he can remind his teams. It is obvious that regarding water, this is not normal and I immediately alert the technical service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Great to stay in privileged room.

Customer review rating 3.9/5

Zydrunas Business - 03/02/2020 Confirmed reviews ALL

6 years experience

Dear Zydrunas N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with Alain ! Thank you a lot for him ! We are happy to have someone like him so passionate! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana , Sales manager

Good location

Customer review rating 3.9/5

B Business - 30/01/2020 Confirmed reviews ALL

Check in and check out took a lot longer than necessary - rooms are old and cold

Dear Barry H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. We thank you very much to take the time in order to rate and write a comment about your stay. The service quaility is our priority, so we have taken in notes your coment about the WIFI and we have advised the technical department. I am really sorry that the desk procedures was too long, we are thinking about a new guest experience for that. To finalize, we have taken in notes your coments about our rooms. We have just finished the hôtel refurbishment with a new decoration and story telling. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabien, Sales department

Well located, Good stay, Great facilities

Customer review rating 3.9/5

Mr D. M. Business - 27/01/2020 Confirmed reviews ALL

I was staying at the Mercure for business purposes. The hotel is well located for the financial district (10 mins walk) and the reception staff were really helpful in providing directions on the first day. The restaurant food was very reasonably priced and the room was well equipped with a good variety of English TV channels plus the football channels were a real bonus!

Dear David M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

good stay, good room, good breakfast, nice to have hammam, quiet room

Customer review rating 3.9/5

P. Business - 24/01/2020 Confirmed reviews ALL

I would recommend to my colleagues

Dear Misses P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. How good it is to read your satisfaction ! It is nice to see you appreciated all theses services. Don't hesitate next time to discover our new bar on the rooftop :) See you soon in Mercure Paris la Défense. Sincerely, Charlotte, Leader experience client.

medium

Customer review rating 3.9/5

Claire L. Business - 24/01/2020 Confirmed reviews ALL

welcome excellent room ok restaurant much too long

Dear Misses L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. Rest assured that your comments will help us to improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

well located, decent mercure experience

Customer review rating 3.9/5

Tom D. M. Business - 23/01/2020 Confirmed reviews ALL

all stays i had in this hotel in the past months where very good. i really notice a difference since the renovations are done. I'll be coming back in the future ! happy to see also how a small issue with my accor points was very quickly resolved !

Dear Mr De m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. We are so happy to read your enthusiastic impressions about the refreshments and we well be so happy to welcome you back. Have you had the occasion to visit our new area at the 12th floor ? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

No Water

Customer review rating 3.9/5

Raghu M. Business - 20/01/2020 Confirmed reviews ALL

No water in shower. Even after repeated requests, no help from reception or house keeping. As I was already late, I requested if I could shower in another room. This is initially rejected but 45-60 mins the same was offered, by which time it was too late. I understand that hotel is under renovation but there was issue with hot water during my previous stay also. I'm asking myself if I should avoid this hotel for future booking?

Dear Mister M., Following your stay at the Mercure Paris La Défense, I once again apologize for our failure to provide you with a service and a stay that meets your expectations and requirements. It is indeed more than unnormal that we were unable to provide you with water during your stay. It seems that we encountered a technical incident in the boiler room which was resolved as quickly as possible. We sincerley apologize. Rest assured that the incidend is now solved. I hope that you will accept to consider this incident as isolated and I am at your disposal to meet you during your next stay. We assure you of our full mobilization to offer you the best possible service at the Mercure Paris La Defense. Sincerely, Charlotte, Leader experience client.

Under renovation

TripAdvisor rating 3.5/5

raghumalve Business - 20/01/2020 TripAdvisor review

Hotel under renovation - problem with water. Stayed in the hotel twice in last few weeks and both times had problems with shower - first time no hot water, second time no water at all. lethargic response when you complain

Dear Guest, I sincerely regret to read your dissatisfaction with the quality of service you had during your stay. The situation that you describe is completely unusual is isolated and I want to clarify that the water cut is now over. Your experience does not in any way reflect the experience we strive to offer our customers on a daily basis. Rest assured that the necessary measures will be taken to ensure that this does not happen again. If we have the chance to welcome you again, plesae contact me before your venue at this adresse and I will ensure the smooth running of your stay ! I again apologize for the inconvenience and hope that you will give us the opportunity to regain your trust. Yours, Charlotte Customer Experience Leader

Mercure la Defense

TripAdvisor rating 3.5/5

klaushofstadler Business - 18/01/2020 TripAdvisor review

The breakfeast area was very overloaded and no coffee cups have been availible. The service team in this are need to be improved in the moring. This is the sam over the last years.The room was ok. The access to the parkingarea is quite complicatede and not well signed. The rate for the hotel is totaly unpredicabelt, which is not good.

Dear GUets, We do thank you for your comments following to your stay in Mercure Paris la défense. Your feedback is very helpful and will help us to improve our breakfast service. if you would like explanations on the rates please write to us and we will be happy to provide you with explanations. Hope to see you soon at the Mercure Paris la Défense, I wish you a great day. Charlotte, Guest experience leader

Room was extremely hot

Customer review rating 3.9/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

I struggled to sleep due to the heat of the room. I reported the issue but it seemed to make little difference. I know that it was unseasonably warm outside but when I transferred to the Holiday Inn Express at the airport I slept much better.

Dear Colin S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the appropriate measures have already been taken and we are sincerely sorry for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Le Club details not in the booking and poor gym

Customer review rating 3.9/5

Luiz Business - 17/01/2020 Confirmed reviews ALL

room was fine, breakfast was very poor, in the end when I got to it, gym is super small for a hotel of this size, just one treadmill. My LeClub contact info was not in the booking despite the fact that I provided.

Dear Guest, Thank you for this constructive feedback as part of our quality approach. I'm sorry to contend that the breakfast was not to your liking but also surprised because we have nice feedback on it. Could you tell me more so that we can progress. Following your comment, we have taken care of the importance of registering the loyalty card. We hope to have the opportunity to satisfy you more during your next visit and we wish you a happy week. Charlotte, Leader experience client.
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