Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,293 reviews

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Mercure Paris La Defense Hotel - Image 1
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Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,293 reviews

TripAdvisor Rating  3.5/5  193 reviews

Customer review rating 4.0/5

Martin M. Business - Confirmed reviews ALL

I have stay a few times now. The hotel is quiet and comfortable. The beds are very good. Housekeeping is excellent. The only thing missing would be an improved gym. As a frequent business traveler a space to exercise is important. The gym here is very small and is almost always occupied completely.

Dear Mr. M., We thank you for taking the time to answer our questionnaire. We are delighted to read that you enjoyed your stay and please be assured that we will gladly share your positive feedback with our teams. Regarding your comment about the Fitness Room, we fully understand your point of view and thank you for sharing it with us. Unfortunately, due to the space allocated to this area within the hotel, the Fitness Room cannot be made larger. Please be assured that we nonetheless take your feedback into consideration as part of our ongoing efforts to enhance the overall guest experience. We look forward to welcoming you back very soon, Sincerely, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 3.5/5

Lina R. V. Business - Confirmed reviews ALL

The room was extremly basic, did not provide any water or cuttlerly for tea or other drink. It only had 2 pillows and the ones in the closet were not confortable at all.

Dear Ms. R. V., We thank you for taking the time to share your feedback following your stay with us. We are sorry to read that your room did not meet your expectations and we appreciate you bringing these points to our attention. Regarding bottled water, we have removed single-use plastic bottles as part of our environmental commitments. To ensure our guests still have everything they need, we provide cups, tea, coffee, a kettle, and a fridge in the room, so that guests can prepare and refresh drinks during their stay. In addition, we have mineral and sparkling water fountains available in the hotel, located in the lobby, the laundry room, and the fitness room, for guests to refill their bottles at any time. We also take note of your comment regarding the pillows. We are sorry that the ones in the closet were not comfortable for you, and we will pass this feedback on to our Housekeeping team so that we can review the options available and improve guest comfort. We regret that these elements impacted your stay and remain at your disposal should you wish to discuss this further. Best Regards, Léonore Wolff Guest Experience & Quality Manager

Unusual Hotel experience

TripAdvisor rating 2.0/5

ghar g TripAdvisor review

The location is far away from everywhere, in the beginning the reception said you have breakfast, but at the checkout they charge me for the breakfast. Room accessories issue like, there was no room flipper or washroom flippers, water bottle, coffee in the room.

Dear Sir, We thank you for taking the time to share your feedback following your stay with us. We are sorry to read that your experience did not fully meet your expectations and we appreciate you bringing these points to our attention. Our hotel is located in the heart of Courbevoie, as indicated on our website, which provides easy access to the surrounding area and to La Défense. Regarding the breakfast, we apologise for the confusion at check-out. If you believe there is an error on your invoice, please feel free to contact us at leonore.wolff@accor.com and we will be happy to review it and make any necessary corrections. Concerning the missing items in your room, all our rooms are equipped with a kettle and coffee sachets, as well as bath towels. If something is missing during a stay, we kindly invite our guests to inform the reception immediately so we can provide the necessary items without delay. Since you have already departed, please let us know any further details and we will investigate what happened. Regarding bottled water, we have removed single-use plastic bottles as part of our environmental commitments. Water fountains are available in the hotel for guests to refill bottles freely during their stay. We regret that these elements impacted your stay and remain at your disposal should you wish to discuss this further. Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 5.0/5

Monea S. Families - Confirmed reviews ALL

Accessible with almost everything at reach. Boulangerie, Bistro, Pharmacy and even grocery just right at the corner.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Alexandre! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 0.5/5

Lindayani T. Families - Confirmed reviews ALL

We had booked the privilege rooms with access to the executive lounge for breakfast . We were later informed the lounge is closed without any explanation . When asked what about breakfast as per my booking , we were informed to go to the restaurant . The hotel now claimed that the additional cost is for breakfast which should have been included and in the VIP Executive Lounge . I had never encountered such issue before in my booking . Communication wasn’t clear and intended to mislead guests !!! ALL Accor should take this seriously not to misrepresent information on your ALL Accor apps . The hotel should honour what was included in the apps . As a repeat Accor customer I had opted for a fast check out without any concern , that is my bill Will be the same as per ALL Accor apps . Totally a MISTAKE . Hotel Mercure La Défense had charged me beyond my confirmed payment for the Privilege Rooms .

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Other web-users rate our hotel

  • 411 reviews 8.7/10 Location
  • 977 reviews 5.8/10 Room
  • 1,336 reviews 8.3/10 Service
  • 6 reviews 8.4/10 WiFi
  • 391 reviews 8/10 Breakfast
  • 360 reviews 5.1/10 Cleanliness
  • 267 reviews 4.3/10 Amenities
  • 75 reviews 8.9/10 Bar

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