Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,605 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Recently renovated rooms

  • Bright and modern meeting rooms

  • Rooftop bar on the 12th floor

  • WIFI and fiber optic connection

  • Fitness center & hammam

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,605 reviews

TripAdvisor Rating  3.5/5  127 reviews

professionnel

Customer review rating 4.5/5

Ovt Business - Confirmed reviews ALL

fast check in no issue; good bed fast check out

Bill still missing

Customer review rating 2.0/5

Tom Business - Confirmed reviews ALL

To be optimized: Till today I do not have a bill from my 2 day stay so I can’t finish my business trip Gym door opens 5 minutes later than adviced Lunch bag on early leave is very poor for the costs!

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Mercure Paris La Défense hotel. We are sorry to read that you did not automatically receive your invoice and we sincerely apologise. We sent you the invoice yesterday by email and you should have received it by now. Please do not hesitate to contact me if you have any difficulty in obtaining it. Best Regards, Léonore Wolff Head of Customer Experience and Quality le…

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything is OK

Dear Ms. S., We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We look forward to welcoming you back very soon, Yours sincerely Léonore Wolff Guest Experience & Quality Manager

Customer review rating 0.5/5

D. Business - Confirmed reviews ALL

Long queue to on board . Room not cleaned. Vers Bad customer expérience.

Dear Guest, We thank you for taking the time to let us know about your experience at the Mercure Paris La Défense and are sincerely sorry to read your disappointment. Regarding the wait at check-in, unfortunately this depends on how crowded the hotel is, and some times are busier than others. Although check-in can be done online, providing certain information and handing over the card takes a little time, lengthening the waiting time. Thank you for giving me more information about the cleanliness of your room. I understand that you found things in your room that did not belong to you, and that were not removed when you arrived (razor blades, papers in the garbage can). This is indeed an unacceptable situation for a 4-star hotel like ours, and we sincerely apologize once again. Your feedback has been passed on to our General Housekeeper so that we can raise awareness of these points among our cleaning teams. If you would like to discuss your stay further, please do not hesitate to contact me at the following e-mail address: le… I remain at your entire disposal and wish you a pleasant day, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Professional Staff, Comfortable quiet room

Customer review rating 4.0/5

Owen Business - Confirmed reviews ALL

It was a business trip, and the hotel was very professional. Staff were helpful, room was comfortable and breakfast was nice and fulfilling. Check out was easy. Will stay again.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Léonore Wolff Guest Experience & Quality Manager

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Other web-users rate our hotel

  • 379 reviews 8/10 Location
  • 1,005 reviews 6/10 Room
  • 1,078 reviews 7.4/10 Service
  • 28 reviews 4.7/10 WiFi
  • 412 reviews 4.8/10 Comfort
  • 377 reviews 7/10 Breakfast
  • 298 reviews 6.2/10 Cleanliness
  • 208 reviews 4.1/10 Amenities

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