Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,385 reviews

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Mercure Paris La Defense Hotel - Image 1
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Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,385 reviews

TripAdvisor Rating  3.5/5  148 reviews

Far from Metro, unfriendly manager, crowded elevator

Customer review rating 1.0/5

Yuval Business - Confirmed reviews ALL

We stayed there for 5 days. It is a 15 minutes walk from the nearest Metro station When we checked in they put us in an handicapped room without even letting us know even when we reserved a room well in advance When we asked for a late checkout they said it is OK but a day before they reversed their promises. eventually they charged us 50 Euro for late checkout even though we were forced to checkout on time. The worst hotel ever

Dear Mr. A., Thank you for taking the time to respond to our satisfaction survey, and we are sorry to hear about your disappointment. We would like to address your concerns point by point to provide you with a clearer understanding. - Regarding our location, while we are indeed 15 minutes on foot from the Grande Arche of La Défense, the Courbevoie train station is just a 7-minute walk away. This station allows you to reach central Paris in 15 minutes by tram, making it a quick and convenient option. - Concerning the room, we understand your dissatisfaction and apologize for the inconvenience. The hotel was fully booked, and these rooms are part of our 'classic' category, which means they are priced the same as the others. The layout is a bit different, and we regret that it did not meet your expectations. - Regarding the late check-out, our team informed you that this service is available until 4:00 PM, as indicated by the signs at the reception. You wished to keep the room later, and we explained that this would require the payment of an additional night. This is because keeping the room past the usual check-out time prevents the hotel from renting it to other guests on that day. Our team therefore proceeded under the assumption that you would still take the late check-out until 4:00 PM, which is why it was charged to you. However, if you did not use the service, we can proceed with a refund. Please feel free to contact me at le…, and I will be happy to assist you. I remain at your entire disposal and wish you a nice evening, Best Regards, Léonore Wolff Guest Experience & Quality Manager le…

standard/ middle of the road

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Rooms are not very clean, food is moderate

Dear Mr. D., Thank you for taking the time to share your feedback with us. We apologize for the cleanliness issues you encountered in your room. This is certainly not up to our usual standards, and we will address this with our housekeeping team to ensure that this does not happen again. Regarding the food, we are sorry that it did not meet your expectations. We are always looking for ways to improve, and your comments will be shared with our kitchen team to review. If you would like to provide more details about your experience with the food, please feel free to reach out to me directly at le… We hope to have the opportunity to welcome you again in the future and provide a better experience. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Comfortable room in a good position

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

All very good, breakfast is average. Elevators a bit undersized compared to number of floors and rooms

Dear Mr. G., We thank you very much for your nice rating of our hotel! On the subject of our breakfast, we are sorry to read that it did not live up to your expectations. We endeavour to offer a wide variety of quality products and usually receive good feedback on our croissants. We also offer a homemade cake in the pastry corner. Perhaps they weren't good enough this week and we apologise for that. We hope to have the pleasure of welcoming you again very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Standard Mercure, poor service

TripAdvisor rating 3.0/5

Alex B TripAdvisor review

Standard Mercure - you know what you are paying for. On the positive side - good breakfast, stable WiFi. The location is OK-ish - not much things around, you need a bus to get to La Defense, the bus stop is just across the road and it runs every 10-15 minutes. But the service is way under the expectations. We had an issue with our reservations and I'm confident that in any other hotel it would be resolved in 2 min and with a smile. Here we had to spend lots of time and negative energy to get things finally sorted.

A little noise with customers no respect

Customer review rating 3.5/5

M. Business - Confirmed reviews ALL

I think that your direction, the reception just give drective to custumers no respect of the noise late in the night !!!!!

Dear Mr. M., Thank you for taking the time to respond to our survey. We are sorry to hear that noise disturbed you during the night. To pinpoint the source of the noise, one of our staff members accompanied you to investigate but was unable to detect anything. Unfortunately, we could not determine the cause of the disturbance, and we sincerely apologize for this inconvenience. We hope that the rest of your stay went well and wish you a wonderful day. Kind regards, Léonore Wolff Guest Experience & Quality Manager

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Other web-users rate our hotel

  • 334 reviews 8.6/10 Location
  • 903 reviews 6/10 Room
  • 956 reviews 7.6/10 Service
  • 9 reviews 7.4/10 WiFi
  • 389 reviews 5.2/10 Comfort
  • 341 reviews 7.3/10 Breakfast
  • 287 reviews 5.4/10 Cleanliness
  • 200 reviews 3.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.