Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,290 reviews

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Mercure Paris La Defense Hotel - Image 1
Mercure Paris La Defense Hotel - Image 2
Mercure Paris La Defense Hotel - Image 3
Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Room 1

Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,290 reviews

Customer review rating 4.0/5

Christer A. Business - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you overall had a good stay and enjoyed your experience in our restaurant, both for breakfast and dinner. However, we are sincerely sorry to learn that the smell in the room and the condition of the carpet gave you an impression of neglect. These issues should have been identified beforehand by our teams prior to your arrival, and we regret that this was not the case. Your comments have been carefully noted and shared with the relevant teams, who have been reminded to pay closer attention to these points moving forward. We hope to have the pleasure of welcoming you again in the future for an even more satisfying experience. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 5.0/5

Simon C. Business - Confirmed reviews ALL

Dear Mr. C., We would like to thank you warmly for the excellent rating you have given us and for your loyalty! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations! We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 3.5/5

Israel D. Business - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback following your stay. We are sincerely sorry to read that your experience did not fully meet your expectations, particularly regarding the bathroom and overall room comfort. Please rest assured that your comments have been carefully noted. Regarding the location, we are sorry that it did not suit you. In general, our guests appreciate it for being quite central, with easy access to public transport, many restaurants, and a shopping center nearby. Concerning the television, we would like to inform you that a full replacement program is planned this year in order to upgrade all in-room equipment. In addition, if you experienced any issue during your stay, we would have been very glad to assist you immediately had it been reported to our teams. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 1.0/5

Ricardo G. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay. I am sincerely sorry to read about the experience you had upon arrival, particularly regarding the smell of cigarette smoke in your bathroom and the difficulty you encountered when requesting a room change. This is not the level of responsiveness and comfort we aim to provide, and I regret the inconvenience caused at that moment. Your comments have been shared with our front office team so this situation can be reviewed. I am also sorry to read that the room temperature and the condition of the hotel did not meet your expectations. Regarding the heating and cooling system, early May in Paris was marked by very fluctuating temperatures, ranging from around 6°C in the morning to over 20°C in the afternoon. This variability unfortunately limited our ability to fully activate air conditioning across the property at that time. We also take note of your comments regarding the overall value, including food and drinks, and they will be shared with the relevant teams. We understand your disappointment and regret that your stay did not reflect the experience you were expecting. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.5/5

Robert W. Couples - Confirmed reviews ALL

Dear Mr. W., Thank you very much for taking the time to share your feedback following your stay! We are delighted to read that you enjoyed your overall experience and that our team was helpful throughout your stay. It is also a pleasure to know that you would consider staying with us again. We are, however, sorry to hear that you encountered a few small issues at breakfast. If you are willing, we would greatly appreciate it if you could share a few more details regarding these points, as your feedback is very valuable and will help us improve the quality of our service. We look forward to welcoming you again at the Mercure Paris La Défense! Kind regards, Léonore Wolff Guest Experience & Quality Manager

Other web-users rate our hotel

  • 418 reviews 8.5/10 Location
  • 970 reviews 5.8/10 Room
  • 1,415 reviews 8.6/10 Service
  • 6 reviews 6/10 WiFi
  • 403 reviews 7.9/10 Breakfast
  • 356 reviews 4.8/10 Cleanliness
  • 273 reviews 4/10 Amenities
  • 138 reviews 3.5/10 Value

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