Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,564 reviews

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Mercure Paris La Defense Hotel - Image 1
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Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Recently renovated rooms

  • Bright and modern meeting rooms

  • Rooftop bar on the 12th floor

  • WIFI and fiber optic connection

  • Fitness center & hammam

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,564 reviews

TripAdvisor Rating  3.5/5  137 reviews

Why having winter bed covers, while cooling system turned on in Summer ?

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel and service is good in general. It would be good to have the option of a mini-breakfast option at a reasonable price (alternative of buffet). Another point i would like to give feedback is Why putting winter bed covers in summer, while climate system is turned on during Summer. I perceive some energy optimizations could be achieved if oferring light covers and using less the cooling system.

Dear Mr. V., We thank you for taking the time to answer our questionnaire and are delighted to read that you enjoyed your stay. Regarding the breakfast alternative, we do offer an ‘Express Breakfast’, on request, for €9. With regard to bedding, we do understand your point, although we are unable to offer different sheets depending on the season. However, it is an interesting comment that we will certainly pass on to our general manager for further consideration. We wish you a lovely summer, Sincerely, Léonore Wolff Guest Experience & Quality Manager le…

What expecting more for the price

Customer review rating 2.5/5

Robin O. Business - Confirmed reviews ALL

1) People making noise outside the hotel till 2 am. 2) People smoking on 5th floor(my floor). I reported it to the reception 3) Business travellers are supposed to carry body moisture cream as they were not provded. 4) High corporate rate than the service provided 5) Too many group travellers making a mees at the small lobby 6) Good breakfast

Dear Mr. O., Thank you for taking the time to complete in great detail our satisfaction questionnaire! We are very pleased to read that you enjoyed our breakfast service! We will try to respond to each of your comments point by point. On the subject of external noise, unfortunately we are not in a position to intervene, although we understand that it is unpleasant to be disturbed by noise from the street. Regarding the person smoking on the 5th floor, thank you for bringing this to our attention. It is clearly stipulated that our establishment is non-smoking and that failure to comply with this rule will result in a heavy fine. In France, it is not usual for 4-star hotels to provide body cream in standard category rooms. We do, however, make it available in the superior category rooms, known as ‘privileges’. We do welcome a large number of groups, as we are a 507-room hotel. Generally speaking, these groups don't stay too long in the hotel lobby, but we understand that when they do, it can create a rather uncomfortable feeling. We apologise for the various inconveniences and wish you a pleasant rest of the day, Best Regards, Léonore Wolff Guest Experience & Quality Manager

good stay

Customer review rating 4.0/5

Michel Business - Confirmed reviews ALL

I like this hostel, close to La Defense, with some good restaurant close to, and also inside. Only thing I can reproach is too hot in rooms and bed

Dear Mr. M., We would like to thank you for taking the time to reply to our questionnaire and are delighted to read that you enjoyed your stay! Rest assured that we will pass on your good feedback to our teams! We have taken note of your comment about the temperature in the room. You can indeed adjust it, but the lowest temperature you can feel in the room is 17 degrees. This is a regulation imposed on us as part of the measures put in place by the Accor group for sustainable development. Of course, if you think that the problem was due more to a technical malfunction in the air conditioning, we would have been delighted at reception to offer you other alternatives. We hope to have the pleasure of welcoming you again very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Extremely horrible hopsitality

Customer review rating 0.5/5

Hyoseung L. Business - Confirmed reviews ALL

First room's bathroom's wall was broke. Second's rooms Shower head was broke. And it cost like hell. Breakfast was awful.

Dear Mr. L. , We thank you for taking the time to reply to our questionnaire and are sorry to read that you were not fully satisfied with your experience, in particular due to the fact that you experienced a technical malfunction in your room. I fully understand that finding yourself with a broken shower drain can be a real inconvenience and I sincerely apologize for this incident. This is something we should have identified beforehand, and it's unacceptable that you should have had to suffer the consequences of a poorly performed check. This is absolutely not in line with the quality of service we wish to offer our customers, so please be assured that your feedback has been passed on to our Gouvernant and our Technical Director in order to remedy this type of problem. On the subject of breakfast, we find it hard to understand your dissatisfaction. Did you go to the Vingko restaurant on the ground floor? We think you made a mistake and went to the group room on the 1st floor. We apologize once again for this inconvenience and hope that you will allow us to regain your trust during your next stay, I remain at your entire disposal, Yours sincerely Léonore Wolff Customer Experience & Quality Manager le…

Good Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Comfy stay as always at the Mercure, the only downside was the USB ports not working in the room.

Dear Mr. N., We thank you for taking the time to answer our questionnaire and are delighted to read that you enjoyed your stay, please be assured that I will communicate your good feedback to our teams ! On the subject of the USB ports near the bed, did you activate the switches to supply power to the plugs? We are very sorry if you have experienced this inconvenience and will be checking this point with our Technical Manager. Your comment regarding the breaksfast service is very valuable to us and help us to constantly improve the quality of our services, we would like to thank you for this. We look forward to welcoming you back very soon, Sincerely, Léonore Wolff Guest Experience & Quality Manager le…

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  • 359 reviews 7.2/10 Breakfast
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  • 196 reviews 3.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.