Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,576 reviews

Mercure Paris La Defense Hotel - Image 1
Mercure Paris La Defense Hotel - Image 2
Mercure Paris La Defense Hotel - Image 3
Mercure Paris La Defense Hotel - Image 4

Description

Hotel extras

  • Recently renovated rooms

  • Bright and modern meeting rooms

  • Rooftop bar on the 12th floor

  • WIFI and fiber optic connection

  • Fitness center & hammam

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,576 reviews

TripAdvisor Rating  3.5/5  137 reviews

Extremely horrible hopsitality

Customer review rating 0.5/5

Hyoseung L. Business - Confirmed reviews ALL

First room's bathroom's wall was broke. Second's rooms Shower head was broke. And it cost like hell. Breakfast was awful.

Dear Mr. L. , We thank you for taking the time to reply to our questionnaire and are sorry to read that you were not fully satisfied with your experience, in particular due to the fact that you experienced a technical malfunction in your room. I fully understand that finding yourself with a broken shower drain can be a real inconvenience and I sincerely apologize for this incident. This is something we should have identified beforehand, and it's unacceptable that you should have had to suffer the consequences of a poorly performed check. This is absolutely not in line with the quality of service we wish to offer our customers, so please be assured that your feedback has been passed on to our Gouvernant and our Technical Director in order to remedy this type of problem. On the subject of breakfast, we find it hard to understand your dissatisfaction. Did you go to the Vingko restaurant on the ground floor? We think you made a mistake and went to the group room on the 1st floor. We apologize once again for this inconvenience and hope that you will allow us to regain your trust during your next stay, I remain at your entire disposal, Yours sincerely Léonore Wolff Customer Experience & Quality Manager le…

Good Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Comfy stay as always at the Mercure, the only downside was the USB ports not working in the room.

Dear Mr. N., We thank you for taking the time to answer our questionnaire and are delighted to read that you enjoyed your stay, please be assured that I will communicate your good feedback to our teams ! On the subject of the USB ports near the bed, did you activate the switches to supply power to the plugs? We are very sorry if you have experienced this inconvenience and will be checking this point with our Technical Manager. Your comment regarding the breaksfast service is very valuable to us and help us to constantly improve the quality of our services, we would like to thank you for this. We look forward to welcoming you back very soon, Sincerely, Léonore Wolff Guest Experience & Quality Manager le…

Good stay

Customer review rating 5.0/5

Travelleriw Business - Confirmed reviews ALL

Perfect location for my office, comfortable rooms.

Dear Ms. W., We thank you very much for your excellent rating of our hotel! We are delighted to read your comments and will be happy to share them with all our teams! We hope to have the pleasure of welcoming you again very soon, Best Regards, Léonore Wolff Customer Experience & Quality Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Warm welcome albeit busy with coaches and groups in the reception area and queues for the lifts. Efficient check in and out. Great restaurant staff who helped me with a late dinner order and delivered to my room. Great breakfast. Good business meeting facilities and great business lunch.

Dear Ms. H.. We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations! We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Great service!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

After being left without a room by an overbooked hotel in the same area of La Defense, Mercure hotel staff welcomed us very warmly and professionally. It was late and we were very tired by our bad experience earlier, so they made sure to check us in quickly, with a smile and super professional attitude.

Dear Ms. Audigier , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense! It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Marouane ! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one! Sincerely, Léonore Wolff Guest Experience & Quality Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 367 reviews 8.2/10 Location
  • 1,009 reviews 5.8/10 Room
  • 1,064 reviews 7.7/10 Service
  • 23 reviews 4.6/10 WiFi
  • 410 reviews 4.7/10 Comfort
  • 364 reviews 7.2/10 Breakfast
  • 304 reviews 6/10 Cleanliness
  • 203 reviews 3.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Courbevoie