Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,304 reviews

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Mercure Paris La Defense Hotel - Image 1
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Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,304 reviews

Customer review rating 2.5/5

Akouvi L. Solo - Confirmed reviews ALL

Didn't like the breakfast style. I am on vacation to relax and not tocook. I was told to cook my egg. I found it someway and the staff around the breakfast area was not too nice so I backed out.

Dear Ms. L., Thank you very much for taking the time to share your feedback following your stay with us. We are very sorry to read that your breakfast experience did not meet your expectations. At Mercure, our breakfast concept includes an interactive egg station, allowing guests to prepare their eggs according to their preferences. That said, we understand that this may not suit everyone, especially when you are looking to fully relax during your stay. We also acknowledge that our team should have provided more proactive assistance, and we have shared your comments with them in order to improve the level of guidance and attentiveness offered. Regarding the luggage trolley, we would like to clarify that as we do not have a dedicated porter service, we make trolleys available for guests who wish to use them. We are pleased to read that you found the room clean and comfortable, but we regret that other aspects of your stay affected your overall experience. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable stay. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 3.0/5

Cees S. Couples - Confirmed reviews ALL

With closing the bar from 22:30 til 01::00 hour there was a enormous amount of noise in our room at the 10th floor 3 night in a row The rest of our stay was more than ok

Dear Sir, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that, overall, you enjoyed your stay. However, we sincerely apologize for the noise disturbance you experienced during three consecutive nights. Our rooftop bar is located on the 12th floor and, under normal circumstances, guests staying on the 10th floor should not be impacted by noise coming from this area. Nevertheless, we take your comments very seriously and have shared this information with the relevant teams so that further checks can be carried out. We understand how important a peaceful environment is and we are sorry that this affected your comfort during your stay. We hope to have the pleasure of welcoming you back in the future for an even better experience. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 5.0/5

Brigitte A. Business - Confirmed reviews ALL

Quiet and comfortable hotel, very close to La Défense and a short walk away from the métro.

Dear Guest, We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.0/5

Jamilla L. N. Business - Confirmed reviews ALL

I enjoyed the quick check-in process, the ability to keep my luggage in storage after check-out. The breakfast buffet, however, was lacking variety

Dear Madam, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated the smooth check-in process as well as our luggage storage service after your departure. We are, however, surprised by your comment regarding the breakfast buffet, as it is usually highly appreciated by our guests for its wide variety of sweet and savoury options. We would be very interested to learn more about what you felt was missing, as your feedback could help us continue improving our offer. We thank you in advance for any additional details you may wish to share and hope to have the pleasure of welcoming you again soon. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.0/5

Christer A. Business - Confirmed reviews ALL

Good stay overall and good experience in restaurant for breakfasts and dinner. A stuffy smell in the room and a rather stained carpet in the room which gave a shabby impression but otherwise an ok stay.

Dear Sir, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you overall had a good stay and enjoyed your experience in our restaurant, both for breakfast and dinner. However, we are sincerely sorry to learn that the smell in the room and the condition of the carpet gave you an impression of neglect. These issues should have been identified beforehand by our teams prior to your arrival, and we regret that this was not the case. Your comments have been carefully noted and shared with the relevant teams, who have been reminded to pay closer attention to these points moving forward. We hope to have the pleasure of welcoming you again in the future for an even more satisfying experience. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Other web-users rate our hotel

  • 410 reviews 8.4/10 Location
  • 955 reviews 5.9/10 Room
  • 1,424 reviews 8.6/10 Service
  • 7 reviews 4.8/10 WiFi
  • 408 reviews 7.9/10 Breakfast
  • 352 reviews 4.9/10 Cleanliness
  • 325 reviews 8.1/10 Food
  • 271 reviews 4.1/10 Amenities

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