Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,306 reviews

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Mercure Paris La Defense Hotel - Image 1
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Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,306 reviews

Customer review rating 0.5/5

Ray L. Friends - Confirmed reviews ALL

Emailed the hotel 3 times and through a third party as well and correct the name which only one letter due to typing click error, they replied after the attempt with a corrected name but to the shock when checked in and when reviewed and when checked out they still send the wrong name with the wrong one letter. what kind of administration is this.

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the issue regarding your invoice. We completely understand your frustration and truly regret that the requested correction was not properly reflected despite your several attempts to have it amended. This is certainly not the level of service we aim to provide. In order to correct this immediately and send you an updated invoice with the correct name, could you please share your email address with us ? We will send you the corrected version as soon as possible. Thank you for your patience, and we hope to have the opportunity to welcome you again and provide you with a smoother experience. Patrick, hotel manager

Customer review rating 4.0/5

Jeremiah P. Couples - Confirmed reviews ALL

Excellent Location with Fantastic Amenities Nearby" The hotel is perfectly situated for both convenience and exploring. It’s just steps away from essentials like Carrefour, McDonald’s, and Subway. Additionally, it's a pleasant 10–15 minute walk to the RER A station and the major shopping malls, making it an ideal base for business or leisure.

Dear Sir, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you appreciated our convenient location and the easy access to nearby shops, restaurants and public transport! While your comment regarding the location is very positive, we also noticed that some of the individual ratings, such as value for money, cleanliness and service, were rather moderate (around 50 to 70/100). If you would be willing to share a bit more detail about what did not fully meet your expectations in these areas, it would greatly help us better understand your experience and continue improving the quality of our services. Please do not hesitate to contact me if you would like to elaborate further. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.5/5

Zhuanghuai L. Business - Confirmed reviews ALL

Good stay, and allowed my earlier check in at 7am, very friendly staffs

Dear Guest, We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 3.0/5

Pedro G. Business - Confirmed reviews ALL

The room is so cold and noisy, I had to buy earplugs to sleep. The toilet very small. The coffe ant tea great, the staff also great. The gym almost nothing worked, but the steam room was really nice. The hotel is well located, I will come back only for that.

Dear Sir, Thank you for taking the time to share your feedback following your stay. We sincerely apologize for the inconveniences you experienced in your room, particularly regarding the noise and temperature. Your comment has been forwarded to our technical team so they can thoroughly investigate the reasons behind the insufficient soundproofing. We also truly appreciate your kind words about the quality of service provided by our team, as well as your positive remarks about our steam room and our location. Regarding the gym, one machine is currently under repair, while the other equipment remains fully operational. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.0/5

David D. C. Business - Confirmed reviews ALL

My usual go to place when in Paris for work. Feels a bit like home.

Dear Mr. D. C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Vanessa ! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Best Regards, Léonore Wolff Guest Experience & Quality Manager

Other web-users rate our hotel

  • 418 reviews 8.6/10 Location
  • 976 reviews 5.8/10 Room
  • 1,394 reviews 8.5/10 Service
  • 6 reviews 8.4/10 WiFi
  • 431 reviews 5.4/10 Comfort
  • 408 reviews 8/10 Breakfast
  • 358 reviews 5.2/10 Cleanliness
  • 294 reviews 8.2/10 Food

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