Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,637 reviews

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Description

Hotel extras

  • Recently renovated rooms

  • Bright and modern meeting rooms

  • Rooftop bar on the 12th floor

  • WIFI and fiber optic connection

  • Fitness center & hammam

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,637 reviews

TripAdvisor Rating  3.5/5  130 reviews

Busy Hotel

TripAdvisor rating 4.0/5

Moneymagnet889 Couples - TripAdvisor review

It was a super busy hotel. Every now and then a bus filled with tourists would check-in. Since our tour group arrived after a month we tour bus arrived, we had to leave our luggage at their luggage room which I don't think is secured enough because anyone could just claim a bag. The breakfast was too busy as well. The breakfast area was always filled with people with very few food because of the slow refills. The hotel is close a nice restaurants. The room was okay with complete amenities.

Nice stay

Customer review rating 5.0/5

Ahmed B. Solo - Confirmed reviews ALL

I was happy with the upgrade. Welcoming and reception staff are wonderful.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team and particularly with Alexandre, our Front Office Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely apologise for the forgotten coffee capsules. We passed on your comment to our Head of Housekeeping to ensure that this type of oversight does not happen again. Thank you again for sharing your experience, . Sincerely, Léonore Wolff Guest Experience & Quality Manager

Well located hotel

Customer review rating 4.0/5

Rensie Business - Confirmed reviews ALL

The hotel is situated conveniently at the edge of the business district and close to some nice places to visit in the city. The metro line 1 is just a 15-min walk away and takes you to the Champs Elysee, Marais area, Hotel Ville, etc. The room was fine and clean (although carpeted - that really should be changed). Staff were friendly and helpful. The elevators are very slow (with many people on different floors calling them) but only 1 seeming to operate at a time.

Dear Mrs. K., We thank you for taking the time to answer our questionnaire. We are delighted to read that you enjoyed your stay, please be assured that I will communicate your good feedback to our teams. Your comment regarding the fact that we should change the carpet is very valuable to us and help us to constantly improve the quality of our services, we would like to thank you for this. We look forward to welcoming you back very soon, Sincerely, Léonore Wolff Guest Experience & Quality Manager

The best location for me

Customer review rating 5.0/5

A. Business - Confirmed reviews ALL

It's always a pleasure to stay with all kind of the staff. Everyone is so nice and always ready to help

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Pauline & Omar ! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We look forward to welcoming you back soon, Sincerely, Léonore Wolff Guest Experience & Quality Manager

well located

Customer review rating 3.5/5

Simona Business - Confirmed reviews ALL

2 days there, very nice position and kind staff

Dear Ms. V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services! The amount of the pre-authorisation is not debited; it is simply an insurance policy for the hotel, in case you have any additional expenses such as room service or meals at the restaurant. It is therefore normal for this amount to be higher than the initial amount of your reservation. I hope that I have been able to answer your question and remain at your entire disposal, Wishing you a pleasant day, Léonore Wolff Guest Experience & Quality Manager

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Other web-users rate our hotel

  • 382 reviews 8.1/10 Location
  • 1,029 reviews 5.9/10 Room
  • 1,089 reviews 7.3/10 Service
  • 28 reviews 4.7/10 WiFi
  • 417 reviews 4.6/10 Comfort
  • 381 reviews 6.9/10 Breakfast
  • 310 reviews 6.4/10 Cleanliness
  • 207 reviews 4.1/10 Amenities

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