Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,396 reviews

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Mercure Paris La Defense Hotel - Image 1
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30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,396 reviews

TripAdvisor Rating  3.5/5  144 reviews

Could be better

Customer review rating 3.5/5

Lucas Business - Confirmed reviews ALL

Very good and helpful personnel. Breakfast are good, rooms are clean, but windows could be replaced, last time was very cold in a room. Additionally elevators are extremely occupied in the morning

Great experience

Customer review rating 4.5/5

John B. Solo - Confirmed reviews ALL

Sweet one

Dear Mr. Kwasu B., We thank you very much for your excellent rating of our hotel! We are delighted to read your comments and will be happy to share them with all our teams! We hope to have the pleasure of welcoming you again very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Perfect stay

Customer review rating 4.5/5

Georgia Business - Confirmed reviews ALL

Everything you need in the hotel and nearby. Clean spacious rooms, great breakfast and restaurants.

Dear Ms. D., We thank you very much for your excellent rating of our hotel! We are delighted to read your comments and will be happy to share them with all our teams! Regarding the water fountains, we completely understand your concern. Unfortunately, we are unable to provide one on each of the 12 floors due to the building’s structure and water supply system. We hope to have the pleasure of welcoming you again very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Serious trouble with the elevators

Customer review rating 1.5/5

Wsfb Business - Confirmed reviews ALL

In principle this is a good and professionally run hotel. Check-in and Check-out run smoothly, so far never issues with the invoice. The big problem of the hotel are the elevators. During my last stay there were only two in operation and especially in the morning this lead to a complete mess. The two operating elevators basically stopped in each floor, they were overfull, people could not enter which lead to even more difficulties and confusion. It is just not acceptable that if you are living on one of the upper floors you may need to plan 15 minutes just to get down. Clearly either more elevators or a more intelligent capacity management system is needed.

Dear Mr. S., Thank you for taking the time to complete our questionnaire! We note that your experience did not live up to your expectations, particularly with regard to waiting times in the lifts and we sincerely apologize for this. Indeed, given the 507 rooms we have available, it is possible that, depending on the time of day, there may be a longer wait for the lifts. In addition, one of our lifts was out of order, making the wait even longer. We understand the inconvenience caused and are really sorry. Unfortunately, the structure of our establishment does not allow us to add a 4th lift. However, we are planning to improve the signage on our service lifts to enable our customers to give priority to these access points at times like these. Please do not hesitate to contact me if you have any queries, We hope that you will give us the opportunity to welcome you better during a future stay, Best Regards, Léonore Wolff Guest Experience & Quality Manager le…

queues for the elevator, poor service

Customer review rating 0.5/5

A Business - Confirmed reviews ALL

There are enormous queues to the elevators, drinking water access in only on the ground floor, gym is theoretically open from 6.30 but it never opens on time! (it should be open from 6.00), breakfasts are always the same, virtually nothing new is ever proposed, the capsules for the cofee machines were Decaf only.

Dear Ms. S., We would like to thank you for taking the time to provide us with feedback following your stay in our establishment. We will respond to your comments, point by point: - At peak times, many people use our lifts at the same time, and we apologise for any inconvenience caused. Unfortunately we are unable to build a 4th lift and we understand that 3 lifts are not enough. - On the subject of the water fountain, we also have a water fountain in the fitness room, as you may have noticed, and on the 5th floor, in the laundry room. - Our fitness room opens automatically at 6.30am, so all you have to do to get in is swipe your key on the door. Of course, we cannot open the fitness room earlier as this would disturb people sleeping in the rooms below. - If you have only had decaf capsules in your room, we are very sorry as this is a mistake on our part. You should indeed have been able to have decaffeinated coffee in your room and in this type of case, do not hesitate to come see us at the reception so that we can correct our error directly. We wish you a lovely day, Best Regards, Léonore Wolff Guest Experience & Quality Manager

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Other web-users rate our hotel

  • 334 reviews 8.6/10 Location
  • 907 reviews 6.1/10 Room
  • 972 reviews 7.6/10 Service
  • 10 reviews 7.8/10 WiFi
  • 380 reviews 5.3/10 Comfort
  • 339 reviews 7.2/10 Breakfast
  • 280 reviews 5.9/10 Cleanliness
  • 193 reviews 3.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.