Mercure Paris La Defense Hotel

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Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 998 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Newly renovated rooms, urban and refined décor

  • Modern meeting rooms with natural daylight

  • Rooftop Bar on the 12th floor

  • WiFi, fiber-optic connection, electric shuttle bus-DÉFENSE station (Metro)

  • Fitness room & Hammam available for limited numbers

Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

  • LA DEFENSE - BUS 275:  275 PLACE CHARRAS

  • LA DEFENSE - BUS 278:  278 PLACE CHARRAS

  • LA DEFENSE - METRO LIGNE 1:  M 1 LA DEFENSE

  • LA DEFENSE - RER A:  RER A LA DEFENSE

  • By plane

    PARIS ORLY At 30km / 19 miles

  • By plane

    PARIS ROISSY CDG At 30km / 19 miles

  • By train

    COURBEVOIE At 1km / 0 miles

  • By train

    LA GRANDE ARCHE DE LA DEFENSE At 1.5km / 0.94 miles

GPS:48.895167, 2.250352

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our spacious bedrooms are a bubble of peace amid minerals and vegetation. Be tempted by our Privilege rooms with exclusive access to the executive lounge for breakfast or a break at any time of the day. We also have suites for added comfort.

Our guest reviews

Our guest reviews for
Mercure Paris La Defense Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  998 reviews

TripAdvisor Rating  4.0/5  56 reviews

Certificate of excellence 2022

Very nice hotel better than other in the surroundings.

Customer review rating 4.5/5

Alberto Business - Confirmed reviews ALL

I used to go there for visit to La Defesense Headquarters of my company. It is just 10 min walking very convenient.

Dear Alberto D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Coline, Leader experience client.

Good location, with several restaurants around

Customer review rating 4.0/5

Solange M. Couples - Confirmed reviews ALL

Very poor: the room was small, very old furniture, especially the main table. Bed and pillows were not comfortable, especially pillows. Toilets wete very small. Heating system was not functioning properly, i had to open windows during the nigh. Hotel price/night was more than 150 eur, not even a bottle if water provided. No glasses or cups, just disposable cups. Overall experience was very poor. I can’t recommend

bad experience

Customer review rating 0.5/5

Tony Business - Confirmed reviews ALL

second time in 5 visits that the billing is wrong, when sending a complaint email, there is no reaction

Dear V. Tony, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Coline, Leader experience client.

Everything was more than fine.

Customer review rating 4.5/5

Stefan Business - Confirmed reviews ALL

I had a quite stay, nothing exceptionnel.

Dear Stefan C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick, hotel manager

Good Stay

Customer review rating 4.5/5

Aria Families - Confirmed reviews ALL

Quiet area and Nice personale

Dear Aria F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick, hotel manager

Stolen things from our Room

Customer review rating 1.5/5

Y.h. Couples - Confirmed reviews ALL

Dear Madam/Sir, On the 2nd day of our stay. We bought some pastries from LaDuree in Paris as a gift for our family. We left it on the Counter and left from 1pm until 7pm. We came back in and we did not find the box in our room (After the room service got in). We went immediately to the Reception and the receptionist was super aggressive and arrogant in the treatment. She could not handle the problem and she was not even convinced that there was a box of pastries at all. We lost our around 2hours trying to tell and explain to the Receptionist whom by the way was pretty sure that she is capable of speaking English. And at the end, we did not got any solution for our problem. By the way, since something went missing in our room during the stay, we mentioned that we do not know what else could have been missing in that case, so the reply from the Receptionist was go to the Police station to make a report for the missing box of pastries. As a member in your respected Hotel chain, I have had such an experience at all. I am extremely disappointed.. Hoping that we could find a solution or any explanation for what happened... thanks Youssef H.

Dear Youssef H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already took the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick, hotel manager

Customer review rating 1.5/5

Elie E. K. Business - Confirmed reviews ALL

It was bad experience

Dear Elias El-K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick, hotel manager

well located

Customer review rating 4.0/5

Rebecca G. Business - Confirmed reviews ALL

I was on business so one thing I missed in my room was a suitable desk with power and lighting to work at. There was a table but it was very small, not near a power supply or direct lighting. Otherwise it was convenient to the work location I had to go to.

Dear Rebecca G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick, hotel manager.

Mercure La Defense

Customer review rating 4.5/5

Pb Business - Confirmed reviews ALL

Excellence service, staff kind and dedicated, breakfast more than good, room tidy and clear.

Dear Paolo B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick, hotel manager

convenient stay

Customer review rating 3.5/5

Chris P. Business - Confirmed reviews ALL

Nice clean room with a great view of Tour Eifel

Dear Christopher P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick, directeur

Pleasant Stay

Customer review rating 4.0/5

Bp Business - Confirmed reviews ALL

Pleasant stay. Meet all needs. Nice breakfast.

Dear Brijesh P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick, hotel manager

Horrible invoice and reception experience

Customer review rating 2.0/5

Andi V. Business - Confirmed reviews ALL

I've booked 3 rooms for me and 2 colleagues via booking. All was prepaid with confirmation from the website. I also asked for specific invoicing details. When we areived one of collragues was asked for a deposit which included the paid amount!! This was clarified, a new 150 EUR deposit was made. When we checked out i was told there is no evidence of the initial payment so an invoice cannot be done, nor the invoice details bave been recorded... The 3rd room was checked out in the afternoon and received proper invoices while me and the 2nd still haven't receved the initial invoice. Also the breakfast invoice is for 36 EUR still not properly settled vs my 150 EUR deposit..

Dear Andrei-Mihai V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick, hotel manager

Very good stay and well located if you need to be at La Defense

Customer review rating 4.5/5

Marc V. Business - Confirmed reviews ALL

Great experience, from check in through check out. Friendly Mercure Team members who assist if and when required.

Not for the serious business traveller.

Customer review rating 2.0/5

Ramkumar R. Business - Confirmed reviews ALL

A room for a business traveller with no table to keep your laptop. No accessories in the bathroom for someone who has flown in half-way across the world - no toothbrush, no toothpaste, no moisturizer. Two paper cups and 2 sachets of coffee - and to get more you have to call housekeeping who will again deliver only 2 at a time. This has bee one of the worst business hotels I have stayed in.

Extremely hot in the rooms, poor breakfast for 20€

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Rooms are extremely hot (room 1049), impossibility to cool it down with the AC system, which was pushing hot air when turned on, even if the temperature setpoint was at 5C. Only way to cool the room was to open the windows, but being in La Défense, the nights are not quiet... Room at 190€.... Also, the variety and quality of the food breakfast is low for a 20€ breakfast.

Dear Benoit A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Hotel Good, Parking Not Good

Customer review rating 3.5/5

Viktor Business - Confirmed reviews ALL

Everything was good except the parking experience. The first day I could not find the parking entrance which is a totally different spot than the normal hotel entrance. I could find it after a second employee of yours showed me a map after I asked for a map. Please make it available to your customers beforehand. Also, the ticketing system is unknow. Again you have to tell your customers with a map where this parking is and how the ticket works and that parking is charged. None of these are clear to a new customer. The small parking lot elevator, the narrow steps and passage and the exit into an alley with drunks talking to you is not pleasant. I recommended you change the parking spot or improve the experience.

Dear Valeri Viktorov Y., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick, hotel manager

A great hotel ruined by the breakfast experience

TripAdvisor rating 2.0/5

JosephAssaker TripAdvisor review

A wonderful hotel, with a professional reception as well as an excellent cleaning service, all ruined by 2 employees at the breakfast area. For starters, the breakfast was billed at 20€/person, which is quite high in comparison to other hotels. So we naturally expected something worth the price point. However this was not the case, especially because of the employees in the breakfast area. Their unprofessionalism was highlighted a dozen of times, for instance: They do not check the sanitary passes when guests are entering the breakfast area. They allow people to go wonder (and in 2 occasions caught) without a mask while grabbing food from the buffet. They chat and laugh very loudly to a point where it's quite annoying, they also didn't say a single word to a person sitting next to us, having his breakfast and opening a virtual meeting on his laptop on loud speakers. We once asked for an extra tissue, and they told us that we already had one tissue below the knife and fork. It wasn't until we showed them that we used this tissue to kill a bug on the table, that they brought us 2 tissues to the table. They start cleaning and putting food aside WHILE people as still scooping their foods, and before 30 MINUTES from the end of the breakfast period. They also prohibited us from sitting on a table we chose and forced us to sit on a particular table they chose, because they started preparing some tables for lunch. And that's ONE HOUR before the end of the breakfast period. There are many many other instances (as our stay was for 3 nights), and yeah I can undoubtedly say that we completely wasted 60€ on the 3 breakfasts at this hotel.

Lovely hotel

TripAdvisor rating 5.0/5

kenwaylet1 TripAdvisor review

This is the second time I stayed in this hotel.I have enjoyed my stay, the room was spacious and clean the staff were very helpful and professional.it is walking distance to La Défense. I will definitely stay there again.

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