Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,459 reviews

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Mercure Paris La Defense Hotel - Image 1
Mercure Paris La Defense Hotel - Image 2
Mercure Paris La Defense Hotel - Image 3
Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

Ideal for a business trip or a visit to La Défense with friends, our Classic Room is also available with twin beds. Discover all the essential comforts near CNIT and Westfield 4 Temps shopping mall.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

This room for up to three people is perfect for stays in La Défense with family or colleagues. In the morning, relax with an excellent breakfast served through room service or head to the buffet.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Joinable bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy the contemporary amenities and design of this hotel room in La Défense. Relax in the bathtub or take a quick shower in this relaxing refuge on the edge of Paris.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Brew a Nespresso coffee to share with family or friends overlooking the La Défense skyline. NUXE products, bathrobes, slippers and memory foam pillows all contribute toward your moments of relaxation.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Brew a Nespresso coffee to share with family or friends overlooking the La Défense skyline. NUXE products, bathrobes, slippers and memory foam pillows all contribute towards your moments of relaxation.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy stylish comfort and exclusivity in our Privilege Room which is accessible on one single level. Relax with the adapted shower before resting in the large bed as you watch your favorite program.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

538 sq.ft. space for the most demanding travelers. Up to 4 people can stay in this large space with modern lounge and bathroom with NUXE products. Enjoy the hotel's most exquisite suite with two rooms.

  • Views:

    City View

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 507 rooms
  • 10 rooms for people with reduced mobility
  • 4 connecting rooms
  • 507 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Pressing
  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Room service Additional charge
  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

8 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Well-being

Fitness center

  • On site
  • Hammam

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • Near the property
  • Indoor parking
  • Private
  • 35 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.906 ft

  • Parking pricing: 22.00 € 22 EUR Per day

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park
Book

LE XII BAR ROOFTOP

Photo out of - LE XII BAR ROOFTOP

Awaken your senses as the sun sets over La Défense. Enjoy the spectacle as you share delicious platters of local produce paired with classic or creative cocktails, fine wines or non-alcoholic drinks.

Cooking style
Cocktail bar
Capacity
35
Accessibility
Accessible service
30 rue Baudin, 92400 Courbevoie, France
Telephone +33 1 49 04 75 00
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Rooftop
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Awaken your senses as the sun sets over La Défense. Enjoy the spectacle as you share delicious platters of local produce paired with classic or creative cocktails, fine wines or non-alcoholic drinks.

Book

VINGKO BAR

Photo out of - VINGKO BAR

The expert sommelier at our wine bar in La Défense will introduce you to excellent vintages from small local producers. Enjoy an authentic moment with happy hour or an aperitif in a friendly atmosphere.

Bar Type
BAR
Capacity
25
Accessibility
Accessible service
Telephone +33 1 49 04 75 00
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

The expert sommelier at our wine bar in La Défense will introduce you to excellent vintages from small local producers. Enjoy an authentic moment with happy hour or an aperitif in a friendly atmosphere.

Whether you want to stay in bed, take your time at a buffet or eat quickly before your meeting, one of the three breakfast options offered by Mercure Paris La Défense 5 will fit the bill.

Keep in shape with the high-tech equipment of our fitness center in La Défense. Rowing machines, chest fly machines and exercise bikes with a panoramic view of Paris. Finish with a session in the hammam.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,459 reviews

Customer review rating 4.5/5

Harish K. Business - Confirmed reviews ALL

Dear Mr. K., Thank you so much for this detailed review. We are delighted to read that you had a very comfortable stay, that your room was spacious and well equipped, and that you found good vegetarian options at breakfast. We are also pleased that the proximity to the bus stop and La Défense shopping area suited you well. Regarding the issue with your key and the confusion about your room, we must admit we find it difficult to understand how your key stopped working, or how someone else could have been allocated to your room. Without further details on the exact dates, it is hard for us to retrace precisely what happened and identify the source of the error. That said, we are glad everything was ultimately resolved, and should you wish to share more details, please do not hesitate to email us at le… As for the upgrade, since you had already been allocated a privilege room, any upgrade would have meant moving to a suite. As we only have a very limited number of suites, none were available at the time, this benefit always being subject to availability. Regarding priority check-in, we do have a totem at one of our reception desks indicating priority service. However, if another ALL member is already being attended to at that desk, it may unfortunately mean a short wait. We hope to have the pleasure of welcoming you back in the future. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 5.0/5

Dale M. Couples - Confirmed reviews ALL

Dear Guest, Thank you so much for this lovely review. We are delighted to read that our location proved perfect for your visit to see Celine Dion at the Arena, and that you also found it well connected to central Paris. It is always a pleasure to hear that our guests enjoy the view of the Eiffel Tower during their stay. We very much hope to have the pleasure of welcoming you back in the future. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 0.5/5

Benoit N. Business - Confirmed reviews ALL

Dear Mr. N., Thank you for taking the time to share your feedback with us.Your experience and loyalty matter greatly to us, and we are sincerely sorry to read about your disappointment. We are truly sorry that you felt your room was in poor condition. The issues you raised, including the bed configuration, the carpet, the stool, the pillows, the mattress protector and the air conditioning, have all been shared with our management team so that improvements can be made. Your feedback is valuable to us, and we are sorry that it impacted your stay. Regarding the car park, we understand it may feel a little cramped, however security is well maintained there, as a guard is also present at the entrance at all times. As for breakfast, our teams do their best to keep the buffet replenished and tables cleared at all times. However, when many guests arrive at the same time, this can occasionally leave less time to attend to every table promptly, and we understand your dissatisfaction with this. We hope to have the opportunity to welcome you again and to offer you the experience you rightfully expect as an ALL member. Best regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.0/5

Sophie C. Business - Confirmed reviews ALL

Dear Guest, We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 2.5/5

Robert R. Business - Confirmed reviews ALL

Dear Guest, We are sorry to read that you did not leave with a good impression of our hotel. Regarding the gym, we understand it may feel small, but given the size of the room, we are unfortunately unable to add further equipment. It does, however, have the advantage of offering a lovely view over Paris while you work out. We would also like to clarify that none of our elevators were out of service during your stay. Only one of the call buttons was not working, while the three elevators themselves were functioning normally. As the other available buttons could still be used to call all three elevators, this did not significantly affect the service. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Dear Mr. K., Thank you so much for this detailed review. We are delighted to read that you had a very comfortable stay, that your room was spacious and well equipped, and that you found good vegetarian options at breakfast. We are also pleased that the proximity to the bus stop and La Défense shopping area suited you well. Regarding the issue with your key and the confusion about your room, we must admit we find it difficult to understand how your key stopped working, or how someone else could have been allocated to your room. Without further details on the exact dates, it is hard for us to retrace precisely what happened and identify the source of the error. That said, we are glad everything was ultimately resolved, and should you wish to share more details, please do not hesitate to email us at le… As for the upgrade, since you had already been allocated a privilege room, any upgrade would have meant moving to a suite. As we only have a very limited number of suites, none were available at the time, this benefit always being subject to availability. Regarding priority check-in, we do have a totem at one of our reception desks indicating priority service. However, if another ALL member is already being attended to at that desk, it may unfortunately mean a short wait. We hope to have the pleasure of welcoming you back in the future. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 5.0/5

Dale M. Couples - Confirmed reviews ALL

We were seeing Celine Dion at the plenitude arena. This was the perfect location for the arena but also with great links to get to the centre of Paris

Dear Guest, Thank you so much for this lovely review. We are delighted to read that our location proved perfect for your visit to see Celine Dion at the Arena, and that you also found it well connected to central Paris. It is always a pleasure to hear that our guests enjoy the view of the Eiffel Tower during their stay. We very much hope to have the pleasure of welcoming you back in the future. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 0.5/5

Benoit N. Business - Confirmed reviews ALL

I have been Diamond member at Accor so I can say I have seen many hotels of the group. This one is a disgrace... I paid 292€ for a night with breakfast and a parking. It started with the spooky parking (like you are at the back end of a nasty new york neighborhood). Then I got my room... Well 2 beds when I asked for a large one. Carpet so dirty and full of stains it looks like a design... A stool that is completely broken and worn out. Pillows... well let us not call it pillows. A mattress protection, the style you have in a hospital... No bottle of water (you can buy an expensive one on a vending machine downstairs)... Air conditioning .... well super old, noisy and not working.... The next day I went to breakfast... low quality, a fight to find a place to sit next to old plates that have not been collected.... Don't like to write such reviews but it was an absolute joke... They could easily take 3 our of the 4 stars of the hotel off....

Dear Mr. N., Thank you for taking the time to share your feedback with us.Your experience and loyalty matter greatly to us, and we are sincerely sorry to read about your disappointment. We are truly sorry that you felt your room was in poor condition. The issues you raised, including the bed configuration, the carpet, the stool, the pillows, the mattress protector and the air conditioning, have all been shared with our management team so that improvements can be made. Your feedback is valuable to us, and we are sorry that it impacted your stay. Regarding the car park, we understand it may feel a little cramped, however security is well maintained there, as a guard is also present at the entrance at all times. As for breakfast, our teams do their best to keep the buffet replenished and tables cleared at all times. However, when many guests arrive at the same time, this can occasionally leave less time to attend to every table promptly, and we understand your dissatisfaction with this. We hope to have the opportunity to welcome you again and to offer you the experience you rightfully expect as an ALL member. Best regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.0/5

Sophie C. Business - Confirmed reviews ALL

welcome

Dear Guest, We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 2.5/5

Robert R. Business - Confirmed reviews ALL

see above , noise from street , very small gym, one of elevators broken

Dear Guest, We are sorry to read that you did not leave with a good impression of our hotel. Regarding the gym, we understand it may feel small, but given the size of the room, we are unfortunately unable to add further equipment. It does, however, have the advantage of offering a lovely view over Paris while you work out. We would also like to clarify that none of our elevators were out of service during your stay. Only one of the call buttons was not working, while the three elevators themselves were functioning normally. As the other available buttons could still be used to call all three elevators, this did not significantly affect the service. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 2.0/5

Damien C. Business - Confirmed reviews ALL

staff is not trained, is slow and not able to manage breakfast in an efficient manner, knowing the room is too small versus the hotel size. Nothing worst than queuing and loosing time, waiting for a table in the morning while you have work commitment to attend.

Dear Mr. C., We are sorry to read about the experience you had with our breakfast service, and we sincerely apologize for the inconvenience caused. Your feedback has been transmitted to our management team as well as to our Food & Beverage Manager. We do our best to turn tables around as efficiently as possible during breakfast service. However, some tables may appear empty for a moment even though they are still in use, as guests are simply away serving themselves at the buffet, which means we cannot always clear and reassign them as quickly as guests might expect. Regarding your interaction with the Reception team, we understand your frustration. That said, in situations like this, our restaurant team is best placed to manage the flow directly and find a solution on the spot, as the Reception team is unfortunately limited to relaying the message on. Please do not hesitate to speak directly with our restaurant team should this happen again, as they will be able to assist you more effectively in the moment. We would also like to mention that breakfast is already organized across several spaces: our main restaurant, Vingko, on the ground floor, a dedicated room on the 1st floor for leisure and big groups, and our Rooftop on the 12th floor for guests staying in Privilege rooms and suites. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.5/5

Kritendra S. Families - Confirmed reviews ALL

Nice

Dear Guest, We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 2.0/5

Bharani S. Business - Confirmed reviews ALL

1. Very small room 2. Uncomfortable bathroom with door opening and closing inside. 3. No house slippers provided 4. No office table and uncomfortable power points placement in room

Dear Sir, We are sorry to read that your stay did not fully meet your expectations, and we sincerely apologize for the disappointment caused. We take your remarks into consideration. Regarding the size of the room and the bathroom door, we are sorry that this was not to your liking. As for the slippers, please note that these are provided in our superior rooms and suites, along with a bathrobe. Regarding the office table, we would like to clarify that each room is equipped with a table and two chairs, so that our guests can work comfortably from their room. We would also like to mention that our breakfast buffet is organized into several separate stations, in order to better manage guest flow and to showcase our offer more effectively, as a single buffet would otherwise result in longer waiting times for our guests. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 3.5/5

Marc L. Business - Confirmed reviews ALL

Price was very expensive. Madeleine cakes were presented, but on the desk where everyone checks in and out. This is not a all hygenic for food even if the idea is good.

Cher Monsieur L., Nous vous remercions pour votre retour. Concernant les madeleines proposées à l'accueil, nous avons pris connaissance de votre remarque et allons étudier ce point. L'emplacement actuel a été pensé pour que les clients, à leur arrivée comme à leur départ, puissent se servir facilement depuis chaque desk ; nous ne disposons pas forcément d'un autre emplacement à ce jour, mais votre observation sera prise en compte dans nos réflexions. Nous vous souhaitons une belle journée, Léonore Wolff Responsable Expérience Client

Customer review rating 4.0/5

Olivier G. Business - Confirmed reviews ALL

Efficient service. But very busy place with a lot of tourist busses.

Dear Guest, We thank you for sharing your feedback with us. We are pleased to read that you found our service efficient and appreciated our location. We would like to point out that this same location, close to La Défense business district and well connected to central Paris, is precisely what draws such a varied clientele to our hotel, tourists, business travellers and families alike, which can occasionally make the surroundings feel busier, particularly with the tour buses passing through the area. We hope this will not deter you from staying with us again, and we look forward to welcoming you back. Best regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.5/5

Donna L. Families - Confirmed reviews ALL

The only complaint of the entire stay was powdered scrambled eggs. But this seems to be the norm at most hotels. Just odd texture.

Dear Ms L., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay. We appreciate your comment regarding the scrambled eggs and understand that the texture may not have been to your liking. Please rest assured that we will share your feedback with our Food & Beverage team, as we are always looking for ways to improve the quality and variety of our breakfast offering. We hope to have the pleasure of welcoming you back on a future stay. Best regards, Kevin Caro Hotel Manager

Customer review rating 5.0/5

Yousef S. Couples - Confirmed reviews ALL

Well located,calm,large room,nice staffs

Dear Mister S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Caro Hotel Manager

Customer review rating 1.5/5

Shamiso F. M. Couples - Confirmed reviews ALL

The floor smelled so bad all the time.Carpets and curtains in the room were also dirty. Breakfast from the 1st floor could be better.

Dear Ms. F. M., Thank you for sharing your feedback. We sincerely apologize for the unpleasant smell you experienced on the floor, as well as the condition of the carpets and curtains in your room. This does not reflect the standards we strive to maintain. We also regret that our breakfast did not fully meet your expectations. Your comments have been shared with our Housekeeping and Food & Beverage teams for review and corrective action. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience on a future stay. Kind regards, Kevin Caro Hotel Manager

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Not a great experience due to the hotel being not well maintain: the bathroom door was damaged on the door, paint running out, damaged and dirty floor carpet, ugly smell on the pillows

Dear Ms. Roman, Thank you for taking the time to share your feedback following your stay. We are sincerely sorry that your experience was not up to the standards you expected from our hotel. Please accept my apologies for the condition of the bathroom door, the paintwork, and the carpet. The maintenance and cleanliness issues you mention are certainly not the level of quality we aim to provide to our guests. We are also particularly concerned by your comment regarding the unpleasant smell on the pillows. We take hygiene and cleanliness very seriously, and I have shared your feedback with our Housekeeping and Maintenance teams so that these points can be addressed promptly. We understand your disappointment and regret that these issues negatively impacted your stay. Your comments are valuable in helping us identify areas where we need to improve. We hope to have the opportunity to welcome you back in the future and provide you with the quality of stay you should have experienced. Kind regards, Kevin Caro Hotel Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I stayed there for a week. My room was clean and functional, with a beautiful view. The bathroom is really small. Be aware a few things are not available during summer.

Dear Ms. Benarbia, Thank you for the review of our hotel! We are glad that you enjoyed your room and the view. We hope to see you again very soon. Sincerely, Kevin Caro Hotel Manager

Customer review rating 4.0/5

Scarff R. Families - Confirmed reviews ALL

The only problem was finding the correct route from La Defense metro station back to the hotel. A map would have been helpful.

Dear Guest, We are pleased to read that you had a comfortable stay with us. We do take note of your comment regarding the route from La Défense metro station, and we would like to let you know that maps are available at our reception desk, our team is always happy to help guests find their way should they need any assistance. We thank you for sharing this feedback with us, and we hope to have the pleasure of welcoming you again soon. Warm regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 5.0/5

Simon C. Business - Confirmed reviews ALL

Have stayed many times at the hotel and very enjoyable stay once again, clean rooms and very polite helpful staff

Dear Mr.C., We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We thank you for your loyalty and look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.5/5

Emad A. Families - Confirmed reviews ALL

I want the hotel to clarify the 100 euro that charged from me upon arrival on 28/6 and the receptionist told me it’s just deposit and will return to your account upon checking out عزيزي العميل، تم خصم 100.00 EUR من بطاقتك الإئتمانية *2683 في 28.06.26 عند MERCURE PARIS . الرصيد المتاح 74,005.33 EGP، للمزيد إتصل على 19336) Please confirm the return of the money

Dear Sir, Thank you for your review. We have also reached out to you directly by email regarding this matter. To clarify, the city tax was charged from the pre-authorization made at check-in, and the remaining balance of your pre-authorization has been duly released back to your bank. We remain at your disposal for any further questions, and hope to welcome you again soon. Léonore Wolff Guest Experience & Quality Manager le…

Customer review rating 4.5/5

N. F. M. N. Families - Confirmed reviews ALL

Comfortable stay. Good breakfast. Good location with patisserie, pharmacy, supermarket nearby. Spacious room.

Dear Guest, We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 5.0/5

Jin C. L. Families - Confirmed reviews ALL

Its overall good experience and good value of money

Dear Guest, We would like to thank you warmly for the excellent rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected and that we were able to meet your expectations. We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Other web-users rate our hotel

  • 465 reviews 8.5/10 Location
  • 1,056 reviews 6.1/10 Room
  • 1,570 reviews 8.5/10 Service
  • 8 reviews 7.9/10 WiFi
  • 444 reviews 8/10 Breakfast
  • 412 reviews 5.3/10 Cleanliness
  • 362 reviews 8.2/10 Food
  • 293 reviews 4.3/10 Amenities

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