Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,299 reviews

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Mercure Paris La Defense Hotel - Image 1
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30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,299 reviews

Customer review rating 3.0/5

Christian F. Couples - Confirmed reviews ALL

We asked for additional luggage rack and coat hangers and had to go back down to ask for it again. The key card had to be reprogrammed on the first night when we arrived exhausted. And I had to go back down again.

Dear Mr. F., Thank you for taking the time to share your experience with us. We are truly sorry if our team was not as responsive as expected when you requested additional luggage racks and coat hangers. Depending on the number of receptionists on duty and the level of activity in the lobby, it may sometimes take a little longer for us to arrange items to be delivered to the room. We sincerely regret any inconvenience this may have caused. Regarding your key card, we fully understand your frustration, especially after a long journey. We are aware of the time this situation may have cost you and would like to extend our sincere apologies for this inconvenience. Concerning your reservation, we would like to clarify that the payment link is sometimes redirected to spam folders. If you notice that you have not received it, we kindly ask you to inform us so that our team can resend it promptly. Without a guarantee, the booking cannot be confirmed; therefore, your reservation had not been cancelled but simply remained unconfirmed. Please also be assured that your feedback has been shared during our daily heads of department meeting, so that each team can take it into consideration and raise awareness among their staff to prevent such situations from happening again. We deeply regret that these situations led you to book your stay with another hotel, and we are especially sorry that your experience did not meet your expectations as a Gold member. Please be assured that your feedback is very important to us and will help us improve our services. We hope to have the opportunity to restore your trust during a future stay. Kind regards, Léonore Wolff Guest Experience Manager

Customer review rating 4.5/5

Corina C. Business - Confirmed reviews ALL

A very nice surprise awaited me in the room: a welcome note from the hotel along with a pot of caramel. The room was clean, and the bed extremely comfortable — which is essential for me. The breakfast offered a wide variety of options; it’s just a pity I was in a rush and couldn’t fully enjoy it.

Chère Madame C., Nous vous remercions sincèrement pour votre joli commentaire et sommes heureux de lire que le petit cadeau trouvé en chambre a contribué à rendre votre séjour agréable ! Nous espérons avoir le plaisir de vous accueillir de nouveau dans le futur et vous souhaitons une belle fin de journée, Bien cordialement, Léonore Wolff Responsable Expérience Client & Qualité

Customer review rating 3.5/5

Anthony H. Couples - Confirmed reviews ALL

Excellent location just north of La Defense with easy Metro and RER access to the centre of Paris. The room was comfortable with a good bed. Checking in took over half an hour. There were only two people ahead of us in the queue. The reception staff are not friendly and not helpful. The breakfast provided was very good and the restaurant staff were excellent on the weekdays - friendly, courteous and helpful. The breakfast restaurant staff on Saturday and Sunday were quite the opposite. In fact all of the weekend staff provided a poor service. Our room was partially serviced on the Saturday with some cleaning materials left behind and clean towels provided but the used ones left behind. Our room was not serviced at all on Sunday.

Dear Sir, We thank you for sharing your feedback following your stay at Mercure Paris La Défense. We are pleased to read that you appreciated the hotel’s location, the comfort of your room, and the quality of the breakfast during the week. However, we are sorry that your experience over the weekend, including the reception service, restaurant service, and housekeeping, did not meet your expectations. Normally, our guests are equally satisfied with our services on weekends as during the week, and we regret that this was not your impression. Please be assured that your comments have been taken very seriously by our management and have been shared with the heads of the relevant departments to raise awareness and reinforce attention to service quality over the weekend. We hope to have the opportunity to welcome you again and provide a stay that fully reflects the high standards of our hotel. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.0/5

Maria C. Business - Confirmed reviews ALL

The only part that can be improved is the elevators time, i took 15 min to go from 00th flor to the 12th to have breakfast. The breakfast vhoices can improve.

Dear Ms. c., We thank you for sharing your feedback following your stay at Mercure Paris La Défense. We are sorry to read about the waiting time for the elevators, especially during peak periods, and we understand how this can be frustrating. Please be assured that we are working on measures to help better manage the flow and reduce waiting times. Regarding the breakfast, we would very much like to understand your experience in more detail. With the variety of buffets and selections we offer, it would be helpful to know what you felt was missing so that we can continue to improve. Please do not hesitate to contact me directly at le… if you wish to provide more details and help us enhance our service. We hope to have the opportunity to welcome you again and provide a fully satisfying experience. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 3.5/5

Carolyn S. Business - Confirmed reviews ALL

Great location, food and service good. The bedrooms are dated. Separate shampoo, conditioner and shower gel in the rooms not a combined one. An iron in the room.

Other web-users rate our hotel

  • 414 reviews 8.5/10 Location
  • 970 reviews 5.9/10 Room
  • 1,411 reviews 8.5/10 Service
  • 6 reviews 8.4/10 WiFi
  • 430 reviews 5.4/10 Comfort
  • 405 reviews 8/10 Breakfast
  • 353 reviews 5/10 Cleanliness
  • 306 reviews 8.3/10 Food

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