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Mercure Paris La Defense hotel 4 stars

TripAdvisor rating 3.5/5 1,489 reviews
Mercure Paris La Defense hotel
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+ 21 Services
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Free Wi-Fi and fiber optic connection in rooms and common areas

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris La Defense hotel

30 rue Baudin
Place Charras
92400
courbevoie
france

Tel: +33825802727

Fax: (+33)147688332

Contact email

Check-in from 12h00

Check out up to 12h00

  • LA DEFENSE - BUS 275 :   275 PLACE CHARRAS

  • LA DEFENSE - BUS 278 :   278 PLACE CHARRAS

  • LA DEFENSE - METRO LIGNE 1 :   M 1 LA DEFENSE

  • LA DEFENSE - RER A :   RER A LA DEFENSE

  • By plane

    PARIS ORLY At 30km / 19 miles

  • By plane

    PARIS ROISSY CDG At 30km / 19 miles

  • By train

    COURBEVOIE At 1km / 0 miles

  • By train

    LA GRANDE ARCHE DE LA DEFENSE At 1.5km / 0.94 miles

GPS :48.895167, 2.250352

Our accommodations

We offer two types of spacious room: the Standard Room and the Privilege Room - offering a wider range of services. We also have suites for added comfort.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Classic Room-2 single beds with bathtub

  • Max. number of persons: 2
  • Area: From 19m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 50m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

Vingko - Bar & Food

Type of cuisine: Bistro

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINGKO BAR

Photo non contractuelle / Strictly non binding

Come discover our concept!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 167 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Paris La Defense hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

9,844 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,489 reviews

Great experience

Customer review rating 3.9/5

Anonymous Business - 23/12/2019 Confirmed reviews ALL

It was a nice experience, however, it'll be good to have the option to eat something after 22h30, even a hot sandwich. The only food available after the kitchen is closed are some not-good-looking cold sandwiches and chips

Dear Mister C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. We do thank you for your suggestions for the food and beverage department. It is true that we only propose snacks, sandwiches, ice creams and drinks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Director Technical Accounting

Customer review rating 3.9/5

Rich B. Business - 21/12/2019 Confirmed reviews ALL

Room was clean and people were friendly. The check in experience was a bit long in time.

Dear Mister B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Good value

Customer review rating 3.9/5

Silverdog Solo - 20/12/2019 Confirmed reviews ALL

The hotel is under renovation with my room having been completed. My primary criteria are: a good bed, clean room and good internet. All of my priorities were met. The staff was very friendly and helpful which is a bonus.

Dear Mister W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Great hotel near to amenities and the business District

Customer review rating 3.9/5

Keith S. Business - 18/12/2019 Confirmed reviews ALL

It was a brief visit to La Defense on business - the Mercure is very near to amenities, eateries and the Business District

Dear Mister S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. A big thank you for this very nice note and for your recommendation! It is a real pleasure for us to read your complete satisfaction. See you soon at the Mercure Paris La Défense Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.
Customer review rating 3.9/5

Anonymous Friends - 16/12/2019 Confirmed reviews ALL

A one night stay with friends. The reception was friendly and we checked in smoothly. The rooms were comfortable. However at 6pm we waited 20 minutes for a bar person to attend to us. We asked a manager who went to look for someone rather than serve us himself. We waited another 10 minutes and left to go to a bar across the road as we had not been served. We went to Arena to watch a rugby match and came back to the hotel at around 12.30am and the barman refused to serve us saying he was closed.

Dear Rob S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that your comments have been shared with the manager of the bar because the service you have received absolutely does not reflect the standard we wish to offer and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

As good as always

Customer review rating 3.9/5

Robert F. Business - 15/12/2019 Confirmed reviews ALL

As usual my stay in a Mercure hotel, was great, friendly staff and nice clean room.

Dear Mister K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. We are so happy to have you as a loyal guest. Your compliments make us so happy. See you soon in Mercure Paris La Défense. Sincerely, Charlotte, Leader experience client.

Comfortable stay, no hot water during afternoon and night

Customer review rating 3.9/5

Angelov Business - 13/12/2019 Confirmed reviews ALL

Pleasant, relaxing, good view

Dear Mister T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Top

Customer review rating 3.9/5

Anonymous Business - 10/12/2019 Confirmed reviews ALL

Top

Bonjour Madame D. Un grand merci pour cette très belle note et pour votre recommandation ! C'est un vrai plaisir pour nous de lire votre entière satisfaction. A bientôt au Mercure Paris La Défense ! Charlotte, Leader experience client.

Medium

Customer review rating 3.9/5

Bb Business - 10/12/2019 Confirmed reviews ALL

Room extremly cold even with the Aircon at maximum heatup. Drilling in the walls for 5 minutes around 9:00 pm Missing teh old good Brioche at the breakfast Room clean and bathroom clean.

Dear Mister B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that that a technical intervention was immediately made after reading your comment and the problem is now settled. If we have the chance to welcome you again, please contact me before your venue at this adress and and we will make sure your stay is as good as possible We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Two nights business stay

Customer review rating 3.9/5

Rayb Business - 08/12/2019 Confirmed reviews ALL

Hotel was nice, clean room. Breakfast selection was good. Only issue was the testing of the electrical system that led to not having power in the room when I came back to get ready for dinner. Had to use my flashlight to take my shower. They should have done that earlier in the day.

Dear Raymond B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that this test is finished today. It was unfortunately over for maintenance reasons and we are sincerely sorry for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

My stay @mercure

Customer review rating 3.9/5

M. M. Solo - 08/12/2019 Confirmed reviews ALL

It was a great experience due to the quality of service in particular from your people like Coline & Svetlana at your desk

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with Coline and Svetlana.who will be very happy about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Overpriced, bad quality, inexperienced staff

Customer review rating 3.9/5

Anonymous Business - 06/12/2019 Confirmed reviews ALL

There was no warm water in the shower and the hotel staff did not take care of the problem. As a guest I had to report several times and coordinate the issue until it was resolved by late evening. The hotel did not offer a room change or any compensation for the inconvenience caused. The personnel was inexperienced to handle the case. In addition, the room was small and noisy. The personnel in the restaurant did not speak English. At check-out there was no electricity to print out or send the invoice per Email. On overall, the hotel service is overpriced and at bad quality, not deserving a category of 4 stars.

Dear Ina D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Rest assured that the incident you encountered was isolated and is now resolved and we are sorry about it. If we have the chance to welcome you again, I suggest you write to me at h1… and we will ensure the smooth running of your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

So so....

Customer review rating 3.9/5

Namsu. K. Business - 05/12/2019 Confirmed reviews ALL

not kind staff / too weak water pressure in shower

Dear Mister K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Good business hotel in the La Defense area

Customer review rating 3.9/5

Mike Business - 05/12/2019 Confirmed reviews ALL

Small but well equiped rooms (Comfort level). Swift check in and out. Very small bathrooms. Worn carpet in the corridors or is it artistic? Anyway bad looking.

Dear Mikael Arne E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that your comments on the carpet have been shared with the housekeeping manager for a rigorous follow-up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Quiet, Classy, Warm

Customer review rating 3.9/5

Vincent C. Business - 03/12/2019 Confirmed reviews ALL

See title

Dear Mister ., Thank you for choosing these words that reflect the service we want to offer. We will be happy to welcome you again soon at the Mercure Paris La Défense Sincerely, Charlotte, Leader experience client.

Short Stay at La Defense

TripAdvisor rating 3.5/5

Raymond B Business - 03/12/2019 TripAdvisor review

The room was nice and the service was friendly. The only issue was that there was no power in my room when I came back from meetings to get ready for dinner. The front desk told me that testing was being performed on the electrical system and that hopefully power would be back within 30 minutes. I had to take a shower using the flashlight that I had with me. Strange time to run such testing.

Dear Raymond B., Thank you for your comments following to syour stay in Mercure Paris La Défense ! We are sincerely sorry for these inconveniences related to electricity. These settings were necessary for better operation in the future. Rest assured that today everything works at best. We hope to have the chance to welcome you very soon to the Mercure Paris La Défense. See you soon in Mercure Paris La Défense. Charlotte, Guest Experience Leader.

Much less the an expected experience for the price

Customer review rating 3.9/5

Carlos T. Business - 02/12/2019 Confirmed reviews ALL

The air conditioning was unacceptable. The room was extremely warm and the only way I could control was to have an open window. The water pressure was unacceptable.

Dear Mister T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Be assured that a follow up of the room you occupied has been done. We sincerely regret the inconvenience you encountered during your last stay and hope to have the opportunity to welcome you again to renew your confidence. If we have the chance to welcome you again, please contact me at this adress before and I will ensure the smooth running of your stay. Sincerely, Charlotte, Leader experience client.

Hotel still in maintenance

Customer review rating 3.9/5

Michael H. Business - 02/12/2019 Confirmed reviews ALL

Building is getting better, but my room was very Cold (Aircon didn't work well to heat it up) so i believe it has still to do with the maintenance work. Had to work late during that stay so it wasn't that bad, but if i have had more free time, it would have been annoying.

Dear Mister H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that rest assured that we have already taken the necessary steps and that the heating problem is now solved and we do our best to prevent the future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.
Customer review rating 3.9/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

Very noisy -both from the street and the adjacent rooms. Food at the restaurant not tasty, service at the restaurant was slow.

Dear Misses M.,, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Rest assured that your comments have been shared with the food and beverage manager so that we improve. If we have the chance to welcome ypu back, please write me in advance and we'll give you a room on the inside so that your stay is more peaceful. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

RAS

Customer review rating 3.9/5

Fred. B. Business - 01/12/2019 Confirmed reviews ALL

No comment

Dear Mister B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.
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