Mercure Paris La Defense hotel 4 stars

Nice renovated rooms, cleaned every day very nicely, breakfast ok but please remove the little pans to make fried eggs because they are not really getting hot and it takes more than 10 minutes to get a fried egg. And please fix the fitness center, since this a no go for me to come back again. The treadmill is so sold that running on it is no longer possible, the weight stuff nobody is using and it is broken too. So remove that and add a 2nd treadmill since in the morning many people came and wanted to go on a treadmill. All other fitness equipment are outdated too and again you have to fix that because this is the worst fitness I have ever experienced in a hotel

business trip

When I arrived staff told me I had Mon, Tues and Thurs nights booked (vs. my expecation of Mon-Thurs). The next day they told me I had Mon, Tues and Weds. It turned out that I was going to have to move rooms half way through my stay as they needed to renovate my room. The hotel was definitely not full so why wasn't I just given one room for the whole week. The breakfast room is far too small and you end up struggling to find seats and move around. The staff are also not the most welcoming vs. other Accor properties I've stayed at.

Walking distance from La Defense and Bois-Colombes, so very practical for business. Also, walking distance from multiple supermarkets and there are many places around for food, etc. Train station closeby and two buses stop in front of it. Quiet and peaceful during the night, no issues with noise. The reception staff was welcoming and pleasant. The room was OK and clean, but the shower worked very badly during the two first days (I called maintenance and they fixed it, to a large extent... not completely, though. The cleaning lady left the drain covers out once. I ordered room service which came very quickly, but I didn't like the salad (this may be due specifically to my tastes, however). It's missing some equipment in the gym (such as weights and floormats).

6 years experience

Check in and check out took a lot longer than necessary - rooms are old and cold

I was staying at the Mercure for business purposes. The hotel is well located for the financial district (10 mins walk) and the reception staff were really helpful in providing directions on the first day. The restaurant food was very reasonably priced and the room was well equipped with a good variety of English TV channels plus the football channels were a real bonus!

I would recommend to my colleagues

welcome excellent room ok restaurant much too long

all stays i had in this hotel in the past months where very good. i really notice a difference since the renovations are done. I'll be coming back in the future ! happy to see also how a small issue with my accor points was very quickly resolved !

No water in shower. Even after repeated requests, no help from reception or house keeping. As I was already late, I requested if I could shower in another room. This is initially rejected but 45-60 mins the same was offered, by which time it was too late. I understand that hotel is under renovation but there was issue with hot water during my previous stay also. I'm asking myself if I should avoid this hotel for future booking?

Hotel under renovation - problem with water. Stayed in the hotel twice in last few weeks and both times had problems with shower - first time no hot water, second time no water at all. lethargic response when you complain

The breakfeast area was very overloaded and no coffee cups have been availible. The service team in this are need to be improved in the moring. This is the sam over the last years.The room was ok. The access to the parkingarea is quite complicatede and not well signed. The rate for the hotel is totaly unpredicabelt, which is not good.

I struggled to sleep due to the heat of the room. I reported the issue but it seemed to make little difference. I know that it was unseasonably warm outside but when I transferred to the Holiday Inn Express at the airport I slept much better.

room was fine, breakfast was very poor, in the end when I got to it, gym is super small for a hotel of this size, just one treadmill. My LeClub contact info was not in the booking despite the fact that I provided.