Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,309 reviews

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Mercure Paris La Defense Hotel - Image 1
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Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,309 reviews

TripAdvisor Rating  3.5/5  172 reviews

Wouldn’t stay again

TripAdvisor rating 1.0/5

GregoryB732 Business - TripAdvisor review

Heck no never again

TripAdvisor rating 1.0/5

W4739LOpatm TripAdvisor review

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your room did not meet your expectations and we would like to extend our sincere apologies for the disappointment you experienced. We have taken note of your comment regarding stains on the carpet. Despite regular deep cleaning with specialized equipment, some marks unfortunately remain, and it does take time before we can fully replace the carpets in all rooms. Please rest assured that this is a matter we are gradually addressing. We also understand your dissatisfaction about the pillowcases missing from the additional pillows in the closet. This is certainly not our standard, and we apologize for this isolated oversight. Regarding the outlets and the room size, we understand these aspects may not have matched your personal preferences. Our rooms follow a specific standard and layout, but your feedback helps us better understand guest expectations. We regret if you felt that your concerns were not properly addressed during your stay. Our team strives to assist all our guests with care and professionalism, and we’re sorry if that did not come across. Once again, we thank you for your feedback, which we take seriously, and we hope to have the opportunity to offer you a better experience in the future. Warm regards, Léonore Wolff Guest Experience Manager

Customer review rating 3.0/5

Wim V. D. P. Business - Confirmed reviews ALL

Dear Mr. V. D. P., Thank you for your message and for sharing your feedback with us. Regarding breakfast at the rooftop we understand your disappointment. On long weekends with public holidays, this area remains closed due to lower guest attendance, which unfortunately does not justify the opening of an additional breakfast service point. However, our main restaurant remains fully open to welcome you every morning. As for the elevators, we completely understand how frustrating the waiting time can be, especially during peak hours. Please rest assured that we are aware of the inconvenience this causes. Our elevator maintenance provider is called in regularly for preventive checks, but unfortunately, this is not always enough to avoid disruptions. We sincerely apologize for this inconvenience and truly appreciate your patience. We also confirm that you have been assigned a Privilege Room, which includes complimentary bathrobes, a selection of drinks in the minibar, coffee/tea amenities, and a savoury snack — all part of the enhanced comfort offered with this room category. Above all, we sincerely thank you for your continued loyalty. Warm regards, Léonore Wolff Guest Experience Manager

Good value

TripAdvisor rating 4.0/5

adelag888 TripAdvisor review

Dear Guest, Thank you very much for your excellent rating following your stay at our establishment! We are delighted to read that you particularly appreciated our location, and we will gladly share your feedback with our entire team! We look forward to the pleasure of welcoming you back very soon. Best regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 5.0/5

Raphael H. Business - Confirmed reviews ALL

Cher Monsieur H., Un grand merci d'avoir pris le temps, une fois de plus, de nous laisser un commentaire suite à votre séjour au sein de notre établissement ! Nous avons été ravis de pouvoir échanger avec vous durant notre 'Pot du Directeur' et vous adressons de nouveau toutes nos félicitations ! :) Au plaisir de vous accueillir de nouveau très bientôt, Belle fin de journée, Léonore Wolff Responsable Expérience Client & Qualité

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Other web-users rate our hotel

  • 360 reviews 8.2/10 Location
  • 950 reviews 6.1/10 Room
  • 1,089 reviews 8.1/10 Service
  • 7 reviews 7.4/10 WiFi
  • 373 reviews 7.4/10 Breakfast
  • 309 reviews 5.6/10 Cleanliness
  • 218 reviews 3.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.