Dear Madam/Sir, On the 2nd day of our stay. We bought some pastries from LaDuree in Paris as a gift for our family. We left it on the Counter and left from 1pm until 7pm. We came back in and we did not find the box in our room (After the room service got in). We went immediately to the Reception and the receptionist was super aggressive and arrogant in the treatment. She could not handle the problem and she was not even convinced that there was a box of pastries at all. We lost our around 2hours trying to tell and explain to the Receptionist whom by the way was pretty sure that she is capable of speaking English. And at the end, we did not got any solution for our problem. By the way, since something went missing in our room during the stay, we mentioned that we do not know what else could have been missing in that case, so the reply from the Receptionist was go to the Police station to make a report for the missing box of pastries. As a member in your respected Hotel chain, I have had such an experience at all. I am extremely disappointed.. Hoping that we could find a solution or any explanation for what happened... thanks Youssef H.

It was bad experience

I was on business so one thing I missed in my room was a suitable desk with power and lighting to work at. There was a table but it was very small, not near a power supply or direct lighting. Otherwise it was convenient to the work location I had to go to.

Excellence service, staff kind and dedicated, breakfast more than good, room tidy and clear.

Nice clean room with a great view of Tour Eifel

Pleasant stay. Meet all needs. Nice breakfast.

I've booked 3 rooms for me and 2 colleagues via booking. All was prepaid with confirmation from the website. I also asked for specific invoicing details. When we areived one of collragues was asked for a deposit which included the paid amount!! This was clarified, a new 150 EUR deposit was made. When we checked out i was told there is no evidence of the initial payment so an invoice cannot be done, nor the invoice details bave been recorded... The 3rd room was checked out in the afternoon and received proper invoices while me and the 2nd still haven't receved the initial invoice. Also the breakfast invoice is for 36 EUR still not properly settled vs my 150 EUR deposit..

Great experience, from check in through check out. Friendly Mercure Team members who assist if and when required.

A room for a business traveller with no table to keep your laptop. No accessories in the bathroom for someone who has flown in half-way across the world - no toothbrush, no toothpaste, no moisturizer. Two paper cups and 2 sachets of coffee - and to get more you have to call housekeeping who will again deliver only 2 at a time. This has bee one of the worst business hotels I have stayed in.

Rooms are extremely hot (room 1049), impossibility to cool it down with the AC system, which was pushing hot air when turned on, even if the temperature setpoint was at 5C. Only way to cool the room was to open the windows, but being in La Défense, the nights are not quiet... Room at 190€.... Also, the variety and quality of the food breakfast is low for a 20€ breakfast.

Everything was good except the parking experience. The first day I could not find the parking entrance which is a totally different spot than the normal hotel entrance. I could find it after a second employee of yours showed me a map after I asked for a map. Please make it available to your customers beforehand. Also, the ticketing system is unknow. Again you have to tell your customers with a map where this parking is and how the ticket works and that parking is charged. None of these are clear to a new customer. The small parking lot elevator, the narrow steps and passage and the exit into an alley with drunks talking to you is not pleasant. I recommended you change the parking spot or improve the experience.

A wonderful hotel, with a professional reception as well as an excellent cleaning service, all ruined by 2 employees at the breakfast area. For starters, the breakfast was billed at 20€/person, which is quite high in comparison to other hotels. So we naturally expected something worth the price point. However this was not the case, especially because of the employees in the breakfast area. Their unprofessionalism was highlighted a dozen of times, for instance: They do not check the sanitary passes when guests are entering the breakfast area. They allow people to go wonder (and in 2 occasions caught) without a mask while grabbing food from the buffet. They chat and laugh very loudly to a point where it's quite annoying, they also didn't say a single word to a person sitting next to us, having his breakfast and opening a virtual meeting on his laptop on loud speakers. We once asked for an extra tissue, and they told us that we already had one tissue below the knife and fork. It wasn't until we showed them that we used this tissue to kill a bug on the table, that they brought us 2 tissues to the table. They start cleaning and putting food aside WHILE people as still scooping their foods, and before 30 MINUTES from the end of the breakfast period. They also prohibited us from sitting on a table we chose and forced us to sit on a particular table they chose, because they started preparing some tables for lunch. And that's ONE HOUR before the end of the breakfast period. There are many many other instances (as our stay was for 3 nights), and yeah I can undoubtedly say that we completely wasted 60€ on the 3 breakfasts at this hotel.

This is the second time I stayed in this hotel.I have enjoyed my stay, the room was spacious and clean the staff were very helpful and professional.it is walking distance to La Défense. I will definitely stay there again.