Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,308 reviews

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Mercure Paris La Defense Hotel - Image 1
Mercure Paris La Defense Hotel - Image 2
Mercure Paris La Defense Hotel - Image 3
Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,308 reviews

Customer review rating 5.0/5

Maurice M. Couples - Confirmed reviews ALL

Very friendly clerk to check in. We received our upgraded room, cookies, and chocolates.

Dear Mr. Ménager, Thank you for taking the time to complete our questionnaire! It is a great pleasure for us to read your positive comments about the friendliness of our staff! Please, be assured that we will pass on your positive comments to all our teams! We are delighted that you enjoyed your stay with us and hope to have the pleasure of welcoming you back very soon. Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 2.5/5

Gwenael B. Business - Confirmed reviews ALL

No shampoo / floor with a lot stains Good place and great people

Customer review rating 5.0/5

Manoj C. W. Couples - Confirmed reviews ALL

The room was well‑maintained and comfortable but slightly cramped for double occupancy.

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us! We are pleased to read that you enjoyed a comfortable and undisturbed stay, and that you found the room well maintained. At the same time, we take good note of your comment regarding the space for double occupancy. Your feedback is valuable and helps us better understand our guests’ expectations in order to continuously improve our offer. We hope to have the pleasure of welcoming you again in the future. Kind regards, Léonore Wolff Guest Experience Manager

Customer review rating 5.0/5

Yves G. Couples - Confirmed reviews ALL

Excellent service, we moved to the Hyatt to be closer to the center of Paris and we got intoxicated by the food, had I known I would have stayed at the Mercure.

Dear Mr. G., Thank you very much for your kind words regarding your experience with us! I am however very sorry to hear that your stay at the Hyatt did not go as expected, and especially to learn about the issue you encountered. We sincerely regret that the rest of your trip was impacted in this way. Should you return, please know that our team will be here to ensure you have a smooth and enjoyable experience from start to finish. Warm regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 0.5/5

Agnieszka S. Business - Confirmed reviews ALL

There are no words to describe how awful the service was at this hotel this time. When arrived at 23.30, even though I had a reservation, it turned out that there is no room for me (and another 5 other people that arrived around the same time). They have started to look for another hotel available and it took them 2 hours to figure this out and transport us to another hotel (located ta the Eiffel Tour, 30 mins from la Defense). Was in bed at 2 o clock in the morning and had to get up to work early AND travel back to la Defense!. You would have thought that a hotel has got a procedure for these kind of situations, hotels to be called listed, communication plan figured out, how surprised we were that nothing like that was in place! They were calling all hotels around using their hotline numbers, and needed to wait in the queue to be put through! Once the hotel was found it took them another 30 mins to prepare the lists of the guests, and then when we asked why they can't already order a taxi and take us there so that we can already get there while they arrange the formalities, they told us that they can't and everything needs to happen in sequence. All that was useless anyway cause we had to pay in the new hotel the full price. One thing that needs to be said though is that they have reimbursed all the costs and apologized the next day. However, for the future I would suggest to the hotel manager to have the process ready, start everything earlier (they have learnt only at 23.30 that they're overbooked???) and train the team!

Dear Ms. S., We are once again sincerely sorry for the inconvenience and distress you experienced during your arrival. We fully understand that this situation caused you significant time loss, fatigue, and frustration, and we truly regret the impact this had on your evening and following day. We have sent you an email in order to discuss this matter further and provide you with a more detailed response. We remain at your full disposal should you wish to continue the exchange. Kind regards, Léonore Wolff Guest Experience Manager

Other web-users rate our hotel

  • 418 reviews 8.5/10 Location
  • 971 reviews 5.9/10 Room
  • 1,407 reviews 8.6/10 Service
  • 6 reviews 6/10 WiFi
  • 434 reviews 5.4/10 Comfort
  • 400 reviews 8.2/10 Breakfast
  • 358 reviews 5/10 Cleanliness
  • 315 reviews 8.3/10 Food

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