Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,257 reviews

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Mercure Paris La Defense Hotel - Image 1
Mercure Paris La Defense Hotel - Image 2
Mercure Paris La Defense Hotel - Image 3
Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,257 reviews

TripAdvisor Rating  3.5/5  190 reviews

Customer review rating 0.5/5

Elise F. Business - Confirmed reviews ALL

NO HEATING IN THE ROOM, IT WAS REALLY COLD

Customer review rating 2.0/5

Paul H. Business - Confirmed reviews ALL

Nice welcome and good staff but the shower was clearly substandard

Customer review rating 5.0/5

Alexandre P. Business - Confirmed reviews ALL

Au top

Customer review rating 3.5/5

Daniela F. L. Business - Confirmed reviews ALL

Overall good stay.

Dear Madam L., Thank you for taking the time to share your feedback. We are truly sorry for the inconveniences you experienced during your stay and fully understand your frustration. Regarding the elevators, please accept our sincere apologies for the long waiting times, especially during peak hours. When the hotel is fully booked, the flow of guests increases significantly, and any technical issue unfortunately makes the situation even more challenging. Although structural constraints do not allow us to add an additional elevator, our teams do their best to intervene as quickly as possible whenever a malfunction is reported. We understand how inconvenient this must have been for you. We are also sorry about the condition of the carpet and the chair in your room. This does not reflect the level of quality we aim to provide. Your comments have been shared with our Housekeeping team for immediate follow-up, including deep cleaning or replacement where necessary. Thank you again for bringing these points to our attention. Your feedback is essential in helping us improve our services. We truly hope to have the opportunity to welcome you back and offer you a much smoother and more pleasant experience. Warm regards, Léonore Wolff Guest Experience Manager Mercure Paris La Défense

Customer review rating 5.0/5

Thierry B. Business - Confirmed reviews ALL

bon service

Cher Monsieur B., Toute l'équipe du Mercure Paris La Défense vous remercie d'avoir pris le temps de répondre à ce questionnaire, c'est un plaisir de vous accueillir, comme d'habitude ! C'est toujours encourageant de recevoir de belles notations, nous sommes ravis de lire que votre séjour s'est bien déroulé ! Au plaisir de vous accueillir de nouveau dans le futur, Bien cordialement, Léonore Wolff Responsable Expérience Client & Qualité

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Other web-users rate our hotel

  • 385 reviews 8.6/10 Location
  • 970 reviews 5.7/10 Room
  • 1,258 reviews 8.3/10 Service
  • 5 reviews 6.9/10 WiFi
  • 364 reviews 8.2/10 Breakfast
  • 345 reviews 4.7/10 Cleanliness
  • 254 reviews 4/10 Amenities
  • 76 reviews 9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.