Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,287 reviews

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Mercure Paris La Defense Hotel - Image 1
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Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,287 reviews

Customer review rating 0.5/5

Agnieszka S. Business - Confirmed reviews ALL

There are no words to describe how awful the service was at this hotel this time. When arrived at 23.30, even though I had a reservation, it turned out that there is no room for me (and another 5 other people that arrived around the same time). They have started to look for another hotel available and it took them 2 hours to figure this out and transport us to another hotel (located ta the Eiffel Tour, 30 mins from la Defense). Was in bed at 2 o clock in the morning and had to get up to work early AND travel back to la Defense!. You would have thought that a hotel has got a procedure for these kind of situations, hotels to be called listed, communication plan figured out, how surprised we were that nothing like that was in place! They were calling all hotels around using their hotline numbers, and needed to wait in the queue to be put through! Once the hotel was found it took them another 30 mins to prepare the lists of the guests, and then when we asked why they can't already order a taxi and take us there so that we can already get there while they arrange the formalities, they told us that they can't and everything needs to happen in sequence. All that was useless anyway cause we had to pay in the new hotel the full price. One thing that needs to be said though is that they have reimbursed all the costs and apologized the next day. However, for the future I would suggest to the hotel manager to have the process ready, start everything earlier (they have learnt only at 23.30 that they're overbooked???) and train the team!

Customer review rating 1.0/5

Daniel L. Business - Confirmed reviews ALL

My experience this time was really bad. I was put in a room for disabled persons with no alternatives offered Also I am trying to get my invoice but I am not getting replies via mails or on phones

Dear Mr. L., First of all, please accept our sincere apologies for the delay in sending your invoice. Our reception team is currently looking into your request and will ensure it is sent to you as soon as possible. We are also truly sorry to read about the cleanliness issue you encountered, particularly the presence of hair on the bed. This is not reflective of our usual standards, and your feedback has been immediately shared with our housekeeping team to prevent such situations from recurring. Regarding your room, we understand your disappointment. However, the room assigned corresponds to the category you had reserved. As the hotel was fully booked on the night of your stay, we unfortunately did not have the possibility to offer an alternative. We would like to reassure you that this was not the result of an error on our part. We regret that your experience did not meet your expectations and remain at your disposal should you wish to discuss this further. Kind regards, Léonore Wolff Guest Experience Manager

Customer review rating 4.0/5

Ahmed D. M. Solo - Confirmed reviews ALL

It was good. Staff very welcoming.

Dear Guest, We would like to thank you warmly for the nice rating you have given us! It is a real pleasure for all our teams to read that your stay was as you expected! We look forward to welcoming you back very soon, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 3.5/5

Sharadha S. Families - Confirmed reviews ALL

Rooms are clean and spaces, however the A/C was not working properly or sending warm air. so, we had to open the windows couple of time every day during the night to let the cool air from outside to come in. Otherwise, the room will get hot and stuffy.

Dear Sir, Thank you very much for taking the time to share your feedback following your stay. We are sorry to read that the temperature in your room was not fully satisfactory. At this time of year, as weather conditions remain highly variable with morning temperatures around 7–8°C, the building’s cooling system has not yet been fully switched to cooling mode. We regret any inconvenience this may have caused. In such transitional periods, we usually recommend airing the room by opening the windows to allow for fresher air circulation. We also sincerely apologise for the wait you experienced during check-in. We fully understand your frustration, especially as you were already queued and had to wait around thirty minutes before being assisted. Your comments regarding the front desk organisation have been shared with the reception team so we can review staffing levels and improve the flow during peak arrival times. We truly appreciate your constructive feedback, as it helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Customer review rating 4.5/5

Josephine B. Families - Confirmed reviews ALL

Room is clean, however the carpet in our room needs some shampooing.

Dear Madam, Thank you for your kind feedback. We are delighted to read that you enjoyed your comfortable stay, our location, and the friendliness of our team. We sincerely apologize regarding the carpet condition in your room. Please be assured that your comment has been shared with our housekeeping team, and the necessary action will be taken promptly. We hope to have the pleasure of welcoming you again soon. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Other web-users rate our hotel

  • 416 reviews 8.5/10 Location
  • 967 reviews 6/10 Room
  • 1,395 reviews 8.7/10 Service
  • 6 reviews 6/10 WiFi
  • 399 reviews 8.2/10 Breakfast
  • 359 reviews 5.1/10 Cleanliness
  • 312 reviews 8.4/10 Food
  • 271 reviews 4.1/10 Amenities

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