Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,461 reviews

Mercure Paris La Defense Hotel - Image 1
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Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Room 1

Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,461 reviews

Customer review rating 5.0/5

Yousef S. Couples - Confirmed reviews ALL

Dear Mister S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Caro Hotel Manager

Customer review rating 1.5/5

Shamiso F. M. Couples - Confirmed reviews ALL

Dear Ms. F. M., Thank you for sharing your feedback. We sincerely apologize for the unpleasant smell you experienced on the floor, as well as the condition of the carpets and curtains in your room. This does not reflect the standards we strive to maintain. We also regret that our breakfast did not fully meet your expectations. Your comments have been shared with our Housekeeping and Food & Beverage teams for review and corrective action. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience on a future stay. Kind regards, Kevin Caro Hotel Manager

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Dear Ms. Roman, Thank you for taking the time to share your feedback following your stay. We are sincerely sorry that your experience was not up to the standards you expected from our hotel. Please accept my apologies for the condition of the bathroom door, the paintwork, and the carpet. The maintenance and cleanliness issues you mention are certainly not the level of quality we aim to provide to our guests. We are also particularly concerned by your comment regarding the unpleasant smell on the pillows. We take hygiene and cleanliness very seriously, and I have shared your feedback with our Housekeeping and Maintenance teams so that these points can be addressed promptly. We understand your disappointment and regret that these issues negatively impacted your stay. Your comments are valuable in helping us identify areas where we need to improve. We hope to have the opportunity to welcome you back in the future and provide you with the quality of stay you should have experienced. Kind regards, Kevin Caro Hotel Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Ms. Benarbia, Thank you for the review of our hotel! We are glad that you enjoyed your room and the view. We hope to see you again very soon. Sincerely, Kevin Caro Hotel Manager

Customer review rating 4.0/5

Scarff R. Families - Confirmed reviews ALL

Dear Guest, We are pleased to read that you had a comfortable stay with us. We do take note of your comment regarding the route from La Défense metro station, and we would like to let you know that maps are available at our reception desk, our team is always happy to help guests find their way should they need any assistance. We thank you for sharing this feedback with us, and we hope to have the pleasure of welcoming you again soon. Warm regards, Léonore Wolff Guest Experience & Quality Manager

Other web-users rate our hotel

  • 453 reviews 8.4/10 Location
  • 1,037 reviews 6.1/10 Room
  • 1,550 reviews 8.5/10 Service
  • 7 reviews 5.6/10 WiFi
  • 430 reviews 8/10 Breakfast
  • 402 reviews 5.3/10 Cleanliness
  • 352 reviews 8.4/10 Food
  • 287 reviews 4.2/10 Amenities

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