Mercure Paris La Defense hotel 4 stars

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Overall, my experience is quite satisfactory. Some aspects were on the high side and some were on the low side.

I had waited for your room manager for almost 3 hours with open window in cold weather. I had caught a cold and had a worst condition during my business. Even if I let Reception know about bad smell 3 times, she only told me.. room manager would come to my room to check the smell. But nobody came for 2~3 hours.

The hotel is spacious, clean and conveniently located for La Défense. The checkin and checkout process was incredible fast and smooth and the staff were very helpful and polished. Would highly recommend for business trips to La Défense.

People listen about your concern and are ready to find solutions for you

generally good as usual. Unfortunately the sending of the invoice is mssing

I found the room dirty (stains on Curtains) , the heating didn’t work so it was freezing . As a hotel in the business district I would also expect basics like an ironing board and iron in the room . There was also no euro plug available to borrow and no one told me there was a usb plug in - in the room , I found out from a colleague the next day ( after all my devices ran out of battery ) The breakfast had a good selection and was good. Otherwise, I will not be staying here for future business trips

On the whole the whole stay was pleasant the breakfast was a full English with a variety of breads and fruits. The only one issue has on the morning of our stay there was a loud drilling sound which was very disturbing I think the hotel should have warned us of this rather then carrying on we did complain and they did move us but no guest should have gone through that

Very unsatisfied. Embarrassed to enter in the room and find other persons!! Your hotel assign to me a room already occupied!! The keys didn’t works for 4 times (up and down to the 11 flor 4 times).

I was extremely dissatisfied during my stay in Hôtel Mercure Paris La Défense and i am glad i only had to stay 1 night and not more. The room was very small and there was barely space to move around the bed that was too big compared to the space. The towels i received had big stains of rust on them and last but not least there was no hot water. The reception told us they have an issue - issue was not solved during the night so in the morning i had to leave to my meetings without being able to take a shower. All i got in return was a sorry. In my view there is a lack of customer service skills, moreover when talking about a hotel serving mostly business trips the focus for providing a great experience should be there . I will surely chose another when i will travel again to Paris or any other location and recommend the same to my colleagues.

The fact that there was no hot water on the evening of 12th or morning of 13th November was the 'nail in the coffin' regarding the experience I had. Add to this the layout of breakfast and the inability to be able to sit with colleagues at breakfast and the fact we sat at the bar on the Tuesday evening and it took almost 20mins to get a drink certainly did not make me feel like I had been staying at a four start hotel. I then contacted the Hotel to register my dissatisfaction to be told I had received compensation. This apparently came in the form of the hotel registering me, without my knowledge and against my wishes, for their loyalty programme and giving me 'bonus' points. As I never asked to be registered to the loyalty programme I expressed this to the person I spoke to at the Hotel. The feedback was that they would look into it and give me some other form of compensation. FAST FORWARD 10 DAYS AND STILL NO CONTACT FROM THE HOTEL.

Very nice room and (most of all) staff. Brilliant breakfast. Comfortable bed. Unfortunately only 1 1/2 lifts out of 6 were working properly --> bad queues in the morning, exactly when it was urgent for everybody. And unfortunately the advantage of a bath tub couldn´t be used due to missing plug (even two days after complaint). All in all: a fine place to stay.

The water pressure in the shower was very bad, and there was no shampoo and balsam in the shower.

There was no hot water available during my stay.

Nice hotel in a good location, no complain there. On the other hand the water was cold the night I arrive and the morning after. If you only spend a night for business the last thing you expect is not to be able to make use of warm water. They apologized at the reception on my check out, rightly so. Yet could I be happy for the stay?