Mercure Paris La Defense hotel 4 stars

TripAdvisor rating 3.5/5 1,483 reviews
Mercure Paris La Defense hotel
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Free Wi-Fi and fiber optic connection in rooms and common areas

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris La Defense hotel

30 rue Baudin
Place Charras
92400
courbevoie
france

Tel: +33825802727

Fax: (+33)147688332

Contact email

Check-in from 12h00

Check out up to 12h00

  • LA DEFENSE - BUS 275 :   275 PLACE CHARRAS

  • LA DEFENSE - BUS 278 :   278 PLACE CHARRAS

  • LA DEFENSE - METRO LIGNE 1 :   M 1 LA DEFENSE

  • LA DEFENSE - RER A :   RER A LA DEFENSE

  • By plane

    PARIS ORLY At 30km / 19 miles

  • By plane

    PARIS ROISSY CDG At 30km / 19 miles

  • By train

    COURBEVOIE At 1km / 0 miles

  • By train

    LA GRANDE ARCHE DE LA DEFENSE At 1.5km / 0.94 miles

GPS :48.895167, 2.250352

Our accommodations

We offer two types of spacious room: the Standard Room and the Privilege Room - offering a wider range of services. We also have suites for added comfort.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Classic Room-2 single beds with bathtub

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINGKO BAR

Photo non contractuelle / Strictly non binding

Come discover our concept!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 167

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Paris La Defense hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

9,771 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,483 reviews

Quiet, Classy, Warm

Customer review rating 3.9/5

Vincent C. Business - 03/12/2019 Confirmed reviews ALL

See title

Dear Mister ., Thank you for choosing these words that reflect the service we want to offer. We will be happy to welcome you again soon at the Mercure Paris La Défense Sincerely, Charlotte, Leader experience client.

Short Stay at La Defense

TripAdvisor rating 3.5/5

Raymond B Business - 03/12/2019 TripAdvisor review

The room was nice and the service was friendly. The only issue was that there was no power in my room when I came back from meetings to get ready for dinner. The front desk told me that testing was being performed on the electrical system and that hopefully power would be back within 30 minutes. I had to take a shower using the flashlight that I had with me. Strange time to run such testing.

Dear Raymond B., Thank you for your comments following to syour stay in Mercure Paris La Défense ! We are sincerely sorry for these inconveniences related to electricity. These settings were necessary for better operation in the future. Rest assured that today everything works at best. We hope to have the chance to welcome you very soon to the Mercure Paris La Défense. See you soon in Mercure Paris La Défense. Charlotte, Guest Experience Leader.

Much less the an expected experience for the price

Customer review rating 3.9/5

Carlos T. Business - 02/12/2019 Confirmed reviews ALL

The air conditioning was unacceptable. The room was extremely warm and the only way I could control was to have an open window. The water pressure was unacceptable.

Dear Mister T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Be assured that a follow up of the room you occupied has been done. We sincerely regret the inconvenience you encountered during your last stay and hope to have the opportunity to welcome you again to renew your confidence. If we have the chance to welcome you again, please contact me at this adress before and I will ensure the smooth running of your stay. Sincerely, Charlotte, Leader experience client.

Hotel still in maintenance

Customer review rating 3.9/5

Michael H. Business - 02/12/2019 Confirmed reviews ALL

Building is getting better, but my room was very Cold (Aircon didn't work well to heat it up) so i believe it has still to do with the maintenance work. Had to work late during that stay so it wasn't that bad, but if i have had more free time, it would have been annoying.

Dear Mister H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that rest assured that we have already taken the necessary steps and that the heating problem is now solved and we do our best to prevent the future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.
Customer review rating 3.9/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

Very noisy -both from the street and the adjacent rooms. Food at the restaurant not tasty, service at the restaurant was slow.

Dear Misses M.,, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Rest assured that your comments have been shared with the food and beverage manager so that we improve. If we have the chance to welcome ypu back, please write me in advance and we'll give you a room on the inside so that your stay is more peaceful. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

RAS

Customer review rating 3.9/5

Fred. B. Business - 01/12/2019 Confirmed reviews ALL

No comment

Dear Mister B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Satisfactory

Customer review rating 3.9/5

Arie A. Business - 30/11/2019 Confirmed reviews ALL

Overall, my experience is quite satisfactory. Some aspects were on the high side and some were on the low side.

Dear Mister A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Worst Stay among my business trip in this year

Customer review rating 3.9/5

Hw.l. Business - 30/11/2019 Confirmed reviews ALL

I had waited for your room manager for almost 3 hours with open window in cold weather. I had caught a cold and had a worst condition during my business. Even if I let Reception know about bad smell 3 times, she only told me.. room manager would come to my room to check the smell. But nobody came for 2~3 hours.

Dear Misses L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I'm sorry to read that your experience has not lived up to what you deserve. I would like to know more and exchange with you live: could you tell me which phone number I can contact you so that we exchange We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Accessible, convenient, great food and staff

Customer review rating 3.9/5

Orlando F. Business - 27/11/2019 Confirmed reviews ALL

The hotel is spacious, clean and conveniently located for La Défense. The checkin and checkout process was incredible fast and smooth and the staff were very helpful and polished. Would highly recommend for business trips to La Défense.

Dear Mister Fernadez Ruiz, We do thank you so much for your very beautiful feedback. Please come back, we would be so happy to welcome you back again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Happy

Customer review rating 3.9/5

M. M. Solo - 27/11/2019 Confirmed reviews ALL

People listen about your concern and are ready to find solutions for you

Dear M. M., Happy is the most beautiful word in the world ! We are delighted that you felt that our customers' satisfaction was our priority. See you soon in Mercure Paris La Defense Sincerely, Charlotte, Leader experience client.

Stay was good but avarage after the stay

Customer review rating 3.9/5

F. Business - 26/11/2019 Confirmed reviews ALL

generally good as usual. Unfortunately the sending of the invoice is mssing

Dear Mister F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we send the invoice immediately ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Mrs C.

Customer review rating 3.9/5

Mrs C. Business - 25/11/2019 Confirmed reviews ALL

I found the room dirty (stains on Curtains) , the heating didn’t work so it was freezing . As a hotel in the business district I would also expect basics like an ironing board and iron in the room . There was also no euro plug available to borrow and no one told me there was a usb plug in - in the room , I found out from a colleague the next day ( after all my devices ran out of battery ) The breakfast had a good selection and was good. Otherwise, I will not be staying here for future business trips

Dear Miss C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our housekeeping manager has immediately been informed with the situation. We propose an iron room on the second floor that is open 24 hours a day. if we have the chance to welcome you again, please contact me before at this adress and we will do our best to regain your trust again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Mrs

Customer review rating 3.9/5

Vandana S. Couples - 24/11/2019 Confirmed reviews ALL

On the whole the whole stay was pleasant the breakfast was a full English with a variety of breads and fruits. The only one issue has on the morning of our stay there was a loud drilling sound which was very disturbing I think the hotel should have warned us of this rather then carrying on we did complain and they did move us but no guest should have gone through that

Dear Misses S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sincerely sorry for the inconvenience you have encountered. If we have the chance to welcome you back, please write me before at this adress and we will do our best tp give you satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.

Room already occupied by soother persons

Customer review rating 3.9/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

Very unsatisfied. Embarrassed to enter in the room and find other persons!! Your hotel assign to me a room already occupied!! The keys didn’t works for 4 times (up and down to the 11 flor 4 times).

Dear MIster C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Rest assured that this event was totalluy isolated and does not reflect our habits. Please contact me i f we have the chance to welcome you again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

Will chose another hotel next time

Customer review rating 3.9/5

Cristina S. Business - 22/11/2019 Confirmed reviews ALL

I was extremely dissatisfied during my stay in Hôtel Mercure Paris La Défense and i am glad i only had to stay 1 night and not more. The room was very small and there was barely space to move around the bed that was too big compared to the space. The towels i received had big stains of rust on them and last but not least there was no hot water. The reception told us they have an issue - issue was not solved during the night so in the morning i had to leave to my meetings without being able to take a shower. All i got in return was a sorry. In my view there is a lack of customer service skills, moreover when talking about a hotel serving mostly business trips the focus for providing a great experience should be there . I will surely chose another when i will travel again to Paris or any other location and recommend the same to my colleagues.

Dear Madam S., Following your stay at the Mercure Paris La Défense, I again apologize for our failure to provide you with a service and a stay up to your expectations and our requirements. It is indeed more than normal that we were unable to provide you with water on the night of November 14th. It seems that we have encountered a technical incident in the boiler room that was resolved as soon as possible. I hope you will agree to consider this incident as isolated and I am at your disposal to meet you during your next stay. We assure you of our full mobilization to offer you the best possible service at Mercure Paris La Defense. Sincerely, Charlotte, Leader experience client.

There was no hot water on the evening of 12th or morning of 13th November

Customer review rating 3.9/5

Peter S. Business - 22/11/2019 Confirmed reviews ALL

The fact that there was no hot water on the evening of 12th or morning of 13th November was the 'nail in the coffin' regarding the experience I had. Add to this the layout of breakfast and the inability to be able to sit with colleagues at breakfast and the fact we sat at the bar on the Tuesday evening and it took almost 20mins to get a drink certainly did not make me feel like I had been staying at a four start hotel. I then contacted the Hotel to register my dissatisfaction to be told I had received compensation. This apparently came in the form of the hotel registering me, without my knowledge and against my wishes, for their loyalty programme and giving me 'bonus' points. As I never asked to be registered to the loyalty programme I expressed this to the person I spoke to at the Hotel. The feedback was that they would look into it and give me some other form of compensation. FAST FORWARD 10 DAYS AND STILL NO CONTACT FROM THE HOTEL.

Dear Mister S., Following your stay at the Mercure Paris La Défense, I again apologize for our failure to provide you with a service and a stay up to your expectations and our requirements. It is indeed more than normal that we were unable to provide you with water on the night of November 14th. It seems that we have encountered a technical incident in the boiler room that was resolved as soon as possible. Our front office manager is contacting you very soon to talk about your experience. I hope you will agree to consider this incident as isolated and I am at your disposal to meet you during your next stay. We assure you of our full mobilization to offer you the best possible service at Mercure Paris La Defense. Sincerely, Charlotte, Leader experience client.

pleasant stay with small enconviences

Customer review rating 3.9/5

Markus S. Business - 22/11/2019 Confirmed reviews ALL

Very nice room and (most of all) staff. Brilliant breakfast. Comfortable bed. Unfortunately only 1 1/2 lifts out of 6 were working properly --> bad queues in the morning, exactly when it was urgent for everybody. And unfortunately the advantage of a bath tub couldn´t be used due to missing plug (even two days after complaint). All in all: a fine place to stay.

Dear Mister S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to read you met these inconveniences. Please contact me before your next stay and will make sure that your experience is great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Leader experience client.
Customer review rating 3.9/5

Astrid Business - 22/11/2019 Confirmed reviews ALL

The water pressure in the shower was very bad, and there was no shampoo and balsam in the shower.

Dear Misses R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If we have the chance to welcome you back. Please write me at this following address and we will make sure your stay is wonderful? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader experience client.

November 2019

Customer review rating 3.9/5

Dave Business - 22/11/2019 Confirmed reviews ALL

There was no hot water available during my stay.

Dear Mister M., Following your stay at the Mercure Paris La Défense, I again apologize for our failure to provide you with a service and a stay up to your expectations and our requirements. It is indeed more than normal that we were unable to provide you with water on the night of November 14th. It seems that we have encountered a technical incident in the boiler room that was resolved as soon as possible. Could you inform me once it is reactivated, I hope you will agree to consider this incident as isolated and I am at your disposal to meet you during your next stay. We assure you of our full mobilization to offer you the best possible service at Mercure Paris La Defense. Sincerely, Charlotte, Leader experience client.

No hot water!

Customer review rating 3.9/5

Sergio B. Business - 21/11/2019 Confirmed reviews ALL

Nice hotel in a good location, no complain there. On the other hand the water was cold the night I arrive and the morning after. If you only spend a night for business the last thing you expect is not to be able to make use of warm water. They apologized at the reception on my check out, rightly so. Yet could I be happy for the stay?

Cher Monsieur B., Suite à votre séjour au Mercure Paris La Défense, je vous présente à nouveau toutes mes excuses pour notre manquement à vous offrir un service et un séjour à la hauteur de vos attentes et de nos exigences. Il est effectivement plus qu’anormal que nous n’ayons pas pu vous fournir de l’eau la nuit du 14 novembre. Il semble que nous ayons rencontré un incident technique au sein de la chaufferie qui a été résolu au plus vite. J’espère que vous accepterez de considérer cet incident comme isolé et je me tiens à votre entière disposition pour vous rencontrer lors de votre prochain séjour. Nous vous assurons de notre pleine mobilisation à vous offrir le meilleur service possible au Mercure Paris La Defense. Charlotte, Leader experience client.
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