Aparthotel Adagio La Defense Kleber 4 stars

The worse hotel experience I have ever faced. I arrived to the hotel at 10:30 in the morning, they told me I ca not check in before 3:00 pm. So I went outside and came back at 2:30 pm, they kept me waiting until 4:30 pm. With no excuses, no coffee offered nothing. Very uneducated reception team. Will never do it again

It was good experience in general, just the lift would need improvement.

Simply a 2 stars aparthotel, not more

We stayed in hotel by 1 week and Breakfast was the same every day and for children choice was poor. Room was clean but with some smell.

The apart-hotel room was very good, the receptionist was very helpful

I have stayed at number of Accor Hotels before. Even though I think they are generally overpriced the standard has been acceptable. This was not the case - the suspension for the shower head was lose. Poor beads, dirty hotel room,, Most of the furniture including the doors in the room falling apart e.g. I called the hotel in advanced and asked if I could arrive earlier - not possible to book me in the system. A long telephone call with out any acceptable results. BUT I had to pay full price........ This is the second time and I find my self increasing the usage of other hotel services as Radisson and AirB&B.

good experience staying as all provision for a toddler were included and staff were very helpful and kind, would recommend

We had a nice time. It was great to be able to walk easily to metro station at La Defense and have access to all of Paris. As always, I wish these apartment/hotels were a bit more generous with towels because we stayed 6 nights and had to reuse same bath towels (1 per person) if we did not want to do laundry.

We asked for and had confirmed early check in however upon arrival were told it was not possible. We were then told check was at 12. We left to have lunch and came back at 12:30. We were told the room was still not ready. When we finally got to the room it was poorly cleaned. Broken glass all over the carpet and patio. Gum stuck to the bathroom door, shower did not drain and the A/C did not work. We asked to speak to the manager and were told there was no managers available. Very poor experience. I expected a lot more. We paid a lot to stay here but were not happy. There is no concern for a guest’s issues. I’m very disappointed with the service we received.

ACs did not work in Rooms, rooms were dirty and smelly and my family got trapped in elevator for over 30 minutes.

Great

Nothing special actually

When you stay in Accor hotels you expect some minimum standards to be fulfilled. This place simply doesn't reach a minimum. Reception, corridors, and the room were EXTREMELY DIRTY. Only the old woman at the breakfast was professional. The rest of the staff we met seemed to be there on holiday...

I have been a long term user of Accord branded hotel, it was my first time in an Adagio Appart Hotel (rated 4 stars in France) and it was the first time too that I was so disappointed in a hotel stay. I was travelling with my wife, my In Laws, my Parents and my twos children of 2 years old and 2 months old. I stayed on the 14th floor (apparently the biggest apartment in the hotel) First point getting in the room, the installation are really aged, bordering on dirty and worn out, carpets are in bad need of a deep cleaning and in the toilets the plinth are cracked and starting to fall apart. The water system is inefficient with either very cold water with lot of debit or very hot water with little to no debit and water pressure, it was really difficult to get in the shower and worst to get the babies to get a bath. The second and worst was the temperature in the room. The hotel was advertised as having an air cooler. Little did i know that it was impossible to switch on on our own. On the first night it was very difficult for the babies and the adults to get some sleep as the room temperature was way too high on the top floor. I complained many times but to no avail as it was a collective air cooler and the management decided that it was not hot enough to switch it on. I send many email to reception and management to to get answered the same. Management offered no solution others than invite us for breakfast for one day which i found quite offensive as i already paid for all the breakfasts for the length of the stay (felt like the manager did not even bother to look at my file before offering us this meagre compensation). Finally the front desk lady as i was leaving and told her that i prepaid for the breakfast offered a rebate on the car park for one car (a total of 45 euros). Just to had to the insult, the offered compensation breakfasts for our family of 6 adults were retailed at 12 euros per person so we were offered 72 euros by management but got a rebate of only 45 euros at the end. In the meantime by speaking with maintenance staff from the hotel on site they told me that they could switch on the cooler by themselves but the manager in his mail told that it was to be done on a certain date by an external company and only if the building's internal temperature was more than 20 degrees. I did not bring a thermometer but i know for a fact that the temperature was way higher than this. All this resulted in a very poor stay as my 2 kids and us could .

This was the first time we stayed at an Aparthotel. I will definitely be staying in one again. While the location was great (a bus stop that goes to La Defense was right outside of the hotel), the furnishings could do with a little bit of an update as a number of items were showing wear and tear.