Mercure Selangor Selayang 4 stars

Customer review rating (ALL Rating) 4.4/5 417 reviews

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Description

Hotel extras

  • Within walking distance to the shopping centre, restaurants and Selayang Hospital.

  • Infinity pool with 180 degree view of city.

  • Free high speed WIFi and free web corner.

  • Meeting facilities that can host up to 200 guests.

  • Large ballroom that can host up to 600 guests for weddings or business meeting events.

Our accommodation(s)

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Hotel location

Mercure Selangor Selayang

NO B G 12 DATARAN EMERALD, JALAN PS 11 PRIMA SELAYANG, BATU CAVES
68100 SELANGOR
Malaysia

GPS:3.243774, 101.651781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERAKI

Enjoy an interactive dining experience at Meraki Outlet. Our buffet features Asian and international cuisine for breakfast, lunch and dinner. Opens daily from 6.30am till 10.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  417 reviews

TripAdvisor Rating  3.0/5  42 reviews

Average hotel

Customer review rating 3.5/5

T. S. Families - Confirmed reviews ALL

Front desk staff was very friendly and very helpful.

Dear Mr T., We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback from our valued member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for being our loyal member. We hope to be given the opportunity to better improve your future experience. Sincerely, Vengkates Rao Hotel Manager

1 Night Stay

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Check in though late at night was a pleasant experience. Convenient car parking. Toilet clean but shower area had drain plugged and when water pressure was high got clogged causing dirt backflow. Breakfast was barely serviceable. A lot of stations were closed probably due to low occupancy. Felt unwelcome at breakfast.

Dear Mr R., Please give us the opportunity to humbly apologize for the inconveniences that you have experienced during your stay with us. Your willingness to share your thoughts are highly appreciated. At Mercure Selangor Selayang, we are committed to provide our guests with the highest quality of services and facilities. We sincerely regret the short fall of our service in this instance. Your feedback is important to the success of our organization as we rely on you our guest to tell us, how we are doing and how we can better meet your needs. Please note that these challenges was a true exception to our normal practices. Rest assured that we are acting appropriately to address the problem that you have faced. All our efforts are concentrated in preventing future occurrences. Your willingness to share your experience with us is genuinely appreciated. I hope you would give us the opportunity to serve you better in the near future, as we would like to provide you with the level of service you expect from Mercure Selangor Selayang. Sincerely, Vengkates Rao Hotel Manager

Short Stay

Customer review rating 4.0/5

M S. Families - Confirmed reviews ALL

The stay was good especially with the friendly welcoming staff. However some areas needs attention to make our stay more satisfying

Dear Mrs Mageswari, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback from our loyal member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time we sincerely apologies on the shortfall of our service quality. Please be rest assured we have looked into the matter and action have been taken accordingly. Thank you again for sharing your experience, and we hope to be given the opportunity to better improve your future experience. Sincerely, Vengkates Rao Hotel Manager

Gd stay

Customer review rating 5.0/5

Saraswathi G. Couples - Confirmed reviews ALL

Clean n nice rooms.Breakfast was nice n staff were so polite n very helpful. Only issue was unable to connect to smart tv like Netflix

Dear Ms Saraswathi G., We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately we have yet to enable features such as guest can use apps on our guest room Smart Tv. We take note on this matter and we will plan accordingly for our guest stay comfort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager

Good stay

Customer review rating 4.5/5

Flora N. Couples - Confirmed reviews ALL

Nice hotel. Good gym and nice swimming pool.

Dear Ms Flora n., We very much appreciate your comments regarding your current stay with us at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager

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Other web-users rate our hotel

  • 181 reviews 7.2/10 Location
  • 401 reviews 7.1/10 Room
  • 268 reviews 8/10 Service
  • 211 reviews 6.2/10 Cleanliness
  • 194 reviews 7.4/10 Comfort
  • 87 reviews 6.5/10 Breakfast
  • 72 reviews 8.5/10 Value
  • 50 reviews 8.7/10 Vibe

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