Mercure Selangor Selayang 4 stars

Customer review rating (ALL Rating) 4.4/5 122 reviews

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Description

Hotel extras

  • Near Selayang Hospital, Batu Caves, FRIM and 168 Park Mall.

  • Infinity pool with panoramic city views, ideal for relaxation.

  • Complimentary high-speed WiFi available throughout the hotel.

  • Modern meeting and event facilities for business and social gatherings.

  • Grand ballroom accommodating up to 600 guests, ideal for weddings and conferences.

Our accommodation(s)

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Hotel location

Mercure Selangor Selayang

NO B G 12 DATARAN EMERALD, JALAN PS 11 PRIMA SELAYANG, BATU CAVES
68100 SELANGOR
Malaysia

GPS:3.243774, 101.651781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERAKI

Enjoy an interactive dining experience at Meraki Outlet. Our buffet features Asian and international cuisine for breakfast, lunch and dinner. Opens daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  122 reviews

Customer review rating 2.0/5

Timothy S. T. W. Business - Confirmed reviews ALL

When checked in the hotel, the tourist at 5th Floor made a lot of noise. I decided to change the room, operator gave me 2nd Floor. Room 202. When I went in, the hotel room seems a little dusty. There is missing table at bed side. When took bath, the bathroom was flooded which the water downflow very slow.

Dear Mr Timothy, Thank you for taking the time to tell us about your stay experience with us at the Mercure Selangor Selayang. I am sorry that your stay experience with the unwanted challenges; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better improve your future experience. Sincerely, Arief Mark Room Division Manager

Customer review rating 4.5/5

Mohd J. A. S. Families - Confirmed reviews ALL

Had such a lovely and comfortable stay here. From the moment we walked in, everything just felt easy and welcoming. The room was super clean, cozy, and honestly comfortable. What made it extra special was how friendly and genuine the staff were. They really made us feel taken care of without being over the top. It’s those little things that make a big difference. The vibe of the place was calm and peaceful — perfect for recharging. Everything we needed was there, and it just felt like a little escape from the usual routine. Definitely one of those stays that will be remembered for a long time. Would 100% come back again!

Dear Mr Mohd J., We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted you had a good stay experience and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao. Cluster Asst Gen Manager

Customer review rating 4.0/5

Nurul I. R. Solo - Confirmed reviews ALL

Very spacious room and comfortable. But not sound proofing. Can heard next door chatting

Dear Ms Nurul, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback from our valued member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be given the opportunity to better improve your future experience. Sincerely, Arief Mark Room Division Manager

Customer review rating 5.0/5

Ellisabeth Z. Couples - Confirmed reviews ALL

We only stayed 2 nights but we had a most pleasant welcome. Staff was extremely nice and efficient.

Dear Mrs Ellisabeth, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted you had a pleasant stay and service from our Heartist. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao. Cluster Assistant General Manager

Customer review rating 4.5/5

Amy P. C. V. Couples - Confirmed reviews ALL

Bed is comfortable, staffs are friendly and helpful

Dear Ms Amy, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted you had a good stay experience and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao, Cluster Asst General Manager

Other web-users rate our hotel

  • 150 reviews 8.1/10 Location
  • 328 reviews 6.9/10 Room
  • 264 reviews 8.5/10 Service
  • 7 reviews 6.5/10 WiFi
  • 210 reviews 5.6/10 Cleanliness
  • 167 reviews 7.1/10 Comfort
  • 71 reviews 9/10 Vibe
  • 69 reviews 5.7/10 Breakfast

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