Mercure Selangor Selayang 4 stars

Customer review rating (ALL Rating) 4.4/5 153 reviews

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NO B G 12 DATARAN EMERALD, JALAN PS 11 PRIMA SELAYANG, BATU CAVES, 68100 SELANGOR, Malaysia

Description

Hotel extras

  • Within walking distance to the shopping centre, restaurants and Selayang Hospital.

  • Infinity pool with 180 degree view of city.

  • Free high speed WIFi and free web corner.

  • Meeting facilities that can host up to 200 guests.

  • Large ballroom that can host up to 600 guests for weddings or business meeting events.

Our accommodation(s)

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Hotel location

Mercure Selangor Selayang

NO B G 12 DATARAN EMERALD, JALAN PS 11 PRIMA SELAYANG, BATU CAVES
68100 SELANGOR
Malaysia

GPS:3.243774, 101.651781

Telephone
Fax +60 3-6128 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERAKI

Enjoy an interactive dining experience at Meraki Outlet. Our buffet features Asian and international cuisine for breakfast, lunch and dinner. Opens daily from 6.30am till 10.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  153 reviews

TripAdvisor Rating  3.2/5  42 reviews

Customer review rating 4.5/5

Ivan C. Families - Confirmed reviews ALL

It is an enjoyable stay. My family and I, wanted a short getaway, some play time with the hotel facility and enjoyed a nice dinner in the hotel as well. Everything is great, nice, yummy and we had fun.

Dear Mr Ivan, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao, Cluster Asst Gen Manager

Customer review rating 3.5/5

W. H. W. H. Families - Confirmed reviews ALL

Elevator not well function. Suddenly the door open on the other side - store room i think. And your cleaner using the guest elevator to bring the rubbish bin? Busuk u know.

Dear Mr W. H., Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arief Mark, Room Division Manager

Customer review rating 3.5/5

Yehgambaram S. Families - Confirmed reviews ALL

Overall it was a simple n pleasant stay. Very helpful staffs. The room itself was quite spacious for the price we paid. The bathroom was also clean n well organized. Some minus point is the mattress n pillow were sub standard. Not good. Also the parking away from building made it tough during rain. Otherwise it’s a great stay with shops n amenities nearby.

Dear Mr S., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that our staff provided cheerful service and that you found your accommodations spacious and clean. However, we regret that the quality of the mattress and pillow did not meet your expectations. Additionally, we understand that the parking distance can be challenging, especially in inclement weather. Your comments are valuable to us, and we appreciate your understanding as we strive to enhance our guests' experiences. Thank you once again for your insights. Best regards, Arief Mark Room Division Manager

Customer review rating 4.0/5

Kiat C. H. Solo - Confirmed reviews ALL

Overall, I was satisfied with my stay. Front desk and other staff were responsive to requests and queries. A housekeeping staff member by the name of Islam was very polite and helpful. I was given a room on the third floor, which had a bit of traffic noise from the roads outside. Internally, there was not much disturbance, although front desk staff had mentioned that there were two groups staying at the same time. Thank you to the staff for arranging a quiet stay as requested by me.

Dear Ms H., We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted you had a good stay. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao. Cluster Asst General Manager.

Customer review rating 3.0/5

Kumaresan G. Solo - Confirmed reviews ALL

Pls improve breakfast menus..

Dear Mr Kumaresan, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vengkates Rao. Cluster Asst General Manager.

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Other web-users rate our hotel

  • 145 reviews 7.7/10 Location
  • 340 reviews 7.3/10 Room
  • 244 reviews 8.2/10 Service
  • 6 reviews 5.6/10 WiFi
  • 203 reviews 6.1/10 Cleanliness
  • 175 reviews 7.5/10 Comfort
  • 67 reviews 5.1/10 Breakfast
  • 8 reviews 9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.