Mercure Selangor Selayang 4 stars

TripAdvisor rating 3.0/5 36 reviews
Mercure Selangor Selayang
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Within walking distance to the shopping centre, restaurants and Selayang Hospital.

  • Infinity pool with 180 degree view of city.

  • Free high speed WIFi and free web corner.

  • Meeting facilities that can host up to 200 guests.

  • Large ballroom that can host up to 600 guests for weddings or business meeting events.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Selangor Selayang

NO B G 12 DATARAN EMERALD
JALAN PS 11 PRIMA SELAYANG
BATU CAVES
68100
kuala lumpur
malaysia

Tel: +60361289999

Fax: (+60)361289998

Contact email

Check-in from 14h00

Check out up to 12h00

  • METROBUS :   KUALA LUMPUR JALAN IPOH

  • By plane

    KLIA At 76km / 47.22 miles - Shuttle paying

  • By plane

    SUBANG AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    KL SENTRAL At 17.7km / 11 miles

GPS :3.243774, 101.651781

Our accommodations

All rooms feature either a comfortable double bed or 2 single beds and offer practical amenities required for a pleasurable stay including high speed WIFI access. Comfortably accommodate up to 2 adults.

Superior Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, Forest view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Views: Forest view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 Double Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 28
  • Views: Forest view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 28
  • Views: Forest view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite with 1 Double Bed and sofa

  • Max. number of persons: 3
  • Area: From 30
  • Views: Forest view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 50
  • Views: Forest view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

MERAKI

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Enjoy an interactive dining experience at Meraki Outlet. Our buffet features Asian and international cuisine for breakfast, lunch and dinner.

MERAKI BAR

Photo non contractuelle / Strictly non binding

The bright and cheery Bar offers a delectable range of refreshments and light snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 100

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Selangor Selayang

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

457 reviews

tripadvisor

TripAdvisor Rating 3.0/5

36 reviews

Dissatisfied

Customer review rating 4.1/5

Hazri Couples - 02/12/2019 Confirmed reviews ALL

The stay are not good because I encountered 2 things which are not satisfied me. 1. On the 1st day, the F&B Manager is harsh to me when I ask one of the F&B worker whether they serve ala carte at the coffee house or not. The F&B Manager jump in the conversation harshly by saying to me that they are not open yet until 12pm and asking me whether I have room in the hotel or not. I just walk away. 2. I ordered room service with Fried Rice with Fried Chicken but the chicken are hard as stone.

Awesome!!

Customer review rating 4.1/5

Emma Families - 01/12/2019 Confirmed reviews ALL

My kids love it.. room is large. food is nice. enjoyable stay at this hotel

Excellent

Customer review rating 4.1/5

Raja S. Friends - 29/11/2019 Confirmed reviews ALL

Spacious and clean room. Service is excellent

Good

Customer review rating 4.1/5

Rajamohan Business - 27/11/2019 Confirmed reviews ALL

It was a pleasant stay with good smiling staff at reception but the room was a bit annoying due to water pressure from the room beside was very loud and causing disturbance during my stay while watching TV.

Good

Customer review rating 4.1/5

Afiq F. Business - 23/11/2019 Confirmed reviews ALL

It was comfortable

Okay. Satisfied with the service

Customer review rating 4.1/5

Atika N. Business - 22/11/2019 Confirmed reviews ALL

Im comfortable. The room condition is fantastic. Would love to stay again in the future

Dear Cik Nurul Atikah, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager
Customer review rating 4.1/5

Alice Business - 22/11/2019 Confirmed reviews ALL

Paying for over rm240 yet not include breakfast.

Dear Cik Rossalisa, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager

GOOD.

Customer review rating 4.1/5

Farhana Business - 22/11/2019 Confirmed reviews ALL

Just want to complain, the housekeeping/room service they don't makeup the Bed.. I already leave the note to make sure they makeup the bed.. Overall ok, just the service to makeup the bed only.. (Mereka tidak mengemas/kemaskan katil)

Dear Cik Maizatul Azura, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. We will take your complaint seriously and do further investigation to ensure the same issue will not repeat again. Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager
Customer review rating 4.1/5

Saravanan S. Business - 21/11/2019 Confirmed reviews ALL

I would say above my expectation . Happy with the room , worth the money I paid for 3 day. Delicious food at coffee house and friendly staffs , to name one ... Mr Desmond . Thank you

Very friendly and helpful staffs

Customer review rating 4.1/5

Veerakumar S. Families - 20/11/2019 Confirmed reviews ALL

It has been a wonderful stay. The staffs were very helpful. The check-in and check out was a breeze. The room was very clean and cosy. Will definitely stay again if happen to be in Selayang.

good service and hospitality

Customer review rating 4.1/5

Norliza Business - 20/11/2019 Confirmed reviews ALL

the room is nice and service is good.thank you

comfortable

Customer review rating 4.1/5

Zaki J. Solo - 19/11/2019 Confirmed reviews ALL

excellent service, although rooms need brighter lights.

Good

Customer review rating 4.1/5

Womaninblackshadow Friends - 18/11/2019 Confirmed reviews ALL

Clean, comfort, nice

Dear Cik Siti Nazha N., We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager

Good but can be improved

Customer review rating 4.1/5

V Couples - 18/11/2019 Confirmed reviews ALL

Toilet with smoking smell New hotel but room was abit run down, no proper ventilation for toilet. design flaw with the toilet, where toilet and bath was separated

Dear Y., Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will ensure the bathroom ventilation as well as the room run down issue as highlighted being rectify. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager

Comfortable

Customer review rating 4.1/5

Vx Solo - 18/11/2019 Confirmed reviews ALL

The stay was great and comfortable. Breakfast is decent with a lot of choices.

Dear Mr. Pravinraj, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager

Ok

Customer review rating 4.1/5

Qs L. Friends - 14/11/2019 Confirmed reviews ALL

The toilet door cannot close properly....the bathroom, no place to hang the clothes that for us to change or the dirty clothes to put.

Recommended

Customer review rating 4.1/5

Dr Y. Business - 12/11/2019 Confirmed reviews ALL

Staff are nice and helpful. Nice food. Nice room with reasonable price

Mrs

Customer review rating 4.1/5

Nurul A. S. B. J. Families - 11/11/2019 Confirmed reviews ALL

Best and enjoy

Good staycation

Customer review rating 4.1/5

Siti A. M. F. Friends - 10/11/2019 Confirmed reviews ALL

Very good security. Nice room. Worth every penny

good

Customer review rating 4.1/5

Rohayu B. R. Families - 09/11/2019 Confirmed reviews ALL

facilities good food ok

Our most recent 20 reviews

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