Mercure Selangor Selayang 4 stars

Customer review rating (ALL Rating) 4.4/5 558 reviews

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Description

Hotel extras

  • Within walking distance to the shopping centre, restaurants and Selayang Hospital.

  • Infinity pool with 180 degree view of city.

  • Free high speed WIFi and free web corner.

  • Meeting facilities that can host up to 200 guests.

  • Large ballroom that can host up to 600 guests for weddings or business meeting events.

Our accommodation(s)

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Hotel location

Mercure Selangor Selayang

NO B G 12 DATARAN EMERALD, JALAN PS 11 PRIMA SELAYANG, BATU CAVES
68100 SELANGOR
Malaysia

GPS:3.243774, 101.651781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERAKI

Enjoy an interactive dining experience at Meraki Outlet. Our buffet features Asian and international cuisine for breakfast, lunch and dinner. Opens daily from 6.30am till 10.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  558 reviews

TripAdvisor Rating  3.0/5  42 reviews

Good stay well located

Customer review rating 5.0/5

Noor Business - Confirmed reviews ALL

Satisfied with the services, very convenience to me in terms of location, cleanliness.

Dear Ms Noorazlina, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and it is always a pleasure to receive positive feedback from our valued member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for being our loyal member. We hope to welcome you back again and your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager

Limited food options

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Hotel room is nice. But there is limited food options. Tried buffet dinner, very disappointing Lunch is only available at 12.30pm. there is no in room dining option between 10.30 to 12.30pm. To top it off, there is very few lunch options in the surrounding area as well.

Dear Ms Jessica S., We appreciate for taking the time to tell us about your experience at the Mercure Selangor Selayang. We regret that your dining experience did not meet your expectations. In regards to the buffet food selection, the selection of menu was choose and prepare according to the meeting event planner menu selection of the day. Unfortunately we do not serve buffet lunch or dinner on daily basis unless there is a special meeting or occasion arrangement. In house guest have the option of either to join the buffet (if available) or mainly order from the ala carte menu in which you had opted to choose to order from the ala carte menu. As for the other dining options, there is a wide selection of local and fast food to chose from at the nearby Bandar Baru Selayang or Selayang Mall which is just 5 minutes drive from the hotel. We do admit that food shop near the surrounding of the hotel is limited, however this is not within the care or vicinity of the hotel. Again we appreciate your sharing your concerns and thanked you for your review. Sincerely, Arief Mark Room Division Manager

Average environment, but good location

Customer review rating 2.0/5

C. S. H. Business - Confirmed reviews ALL

the lift was not working properly, room amenities were ok, but the toilet showers not in order.

Dear Mr C. Seong H., Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations. At Mercure Selangor Selayang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately the management building of Emerald Avenue that the hotel is located is being managed by a different management. We do understand the challenges of the lift services and the car park services. We will bring up this issue again to the building management. Further inspection for the room that you had stay in, we do not found any defects nor did we received any feedbacks in regards to the shower is not in working conditions. However we will monitor the situation for reassurance. We appreciate your sharing your concerns, and thank you again for sharing your feedback. Sincerely, Arief Room Division Manager

Comfort n convenient

Customer review rating 4.0/5

Makinder S. Families - Confirmed reviews ALL

Unable to control the AC. Bathroom water wasn’t clearing as soon

Dear Mr Makinder Singh, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback from our valued member. I will share your comments with our team and our sincerest apologies on the challenges you had. Please be rest assured that we have looked into the matters and action have been taken accordingly to prevent future occurance. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Vengkates Rao Hotel Manager

Good stay for my 1st marriage staycation

Customer review rating 4.5/5

N. M. F. Couples - Confirmed reviews ALL

Good service Friendly staff Food was good Room was good Overall was great. 👍🏽👍🏽👍🏽

Dear Mr N. Mohammad F., We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had experience an excellent stay and dining experience for your staycation. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager

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Other web-users rate our hotel

  • 200 reviews 7.8/10 Location
  • 446 reviews 7.5/10 Room
  • 299 reviews 8.3/10 Service
  • 241 reviews 7.3/10 Cleanliness
  • 208 reviews 7.9/10 Comfort
  • 113 reviews 6.8/10 Breakfast
  • 49 reviews 8.6/10 Vibe

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