Sofitel Kuala Lumpur Damansara 5 stars

Customer review rating (ALL Rating) 4.4/5 2,215 reviews

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Sofitel Kuala Lumpur Damansara - Image 1
Sofitel Kuala Lumpur Damansara - Image 2
Sofitel Kuala Lumpur Damansara - Image 3
Sofitel Kuala Lumpur Damansara - Image 4
No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

LUXURY ROOM, 2 Single Size Beds

Photo out of - LUXURY ROOM, 2 Single Size Beds

A 43 SQM / 463 SQFT unique blend of French sophistication and contemporary design room, featuring Sofitel MyBed, generous bathroom with separate bathtub and shower, WIFI access and 49 inch LCD TV.

  • Views:

    City View

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 48'/122 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 43 m² / 462 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

43 SQM / 462 SQFT,room which includes with exclusive Club Millésime privileges, featuring Sofitel Mybed, 49 inch LCD TV, generous bathroom with separate bathtub and shower, WIFI access.

  • Views:

    City View

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 48'/122 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

43 SQM / 462 SQFT, room which includes with exclusive Club Millésime privileges, featuring Sofitel Mybed, 49 inch LCD TV, generous bathroom with separate bathtub and shower, WIFI access.

  • Views:

    City View

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 48'/122 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Family Suite, 1 King Size Bed &1 Sofa Bed

Photo out of - Family Suite, 1 King Size Bed &1 Sofa Bed

A 60 m² room with a separate lounge area and a convertible sofa bed. Comes with Sofitel MyBed, 55-inch LCD TV, WIFI access, Balmain toilet amenities, generous bathroom with separate bathtub and shower.

  • Views:

    City View

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Prestige Suite, Club Millésime Access, 1 King Size Bed

Photo out of - Prestige Suite, Club Millésime Access, 1 King Size Bed

A 60 m² room with separate lounge area. Comes with exclusive Club Millésime privileges, Sofitel Mybed, 55 inch LCD TV, generous bathroom with separate bathtub and shower and WIFI access.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 48'/122 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Opera Suite, Club Millésime Access, 1 King Size Bed

Photo out of - Opera Suite, Club Millésime Access, 1 King Size Bed

A 105 m² room with separate lounge area and dining room. Comes with exclusive Club Millésime privileges, Sofitel Mybed, 55 inch LCD TV, generous bathroom with separate bathtub and shower and WIFI access.

  • Views:

    City View

Max. number of persons
4
Area
From 105 m² / 1130 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Imperial Suite, Club Millésime Access, 1 King Size Bed

Photo out of - Imperial Suite, Club Millésime Access, 1 King Size Bed

A 187 m² room with a living room, dining room and kitchenette. Comes with exclusive Club Millésime privileges, Sofitel Mybed, 65 inch LCD TV, generous bathroom with separate bathtub and shower

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 187 m² / 2012 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 64'/163 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malaysia

GPS:3.14675, 101.661444

Telephone
Fax +60 3-2720 6618
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 312 rooms
  • 2 rooms for people with reduced mobility
  • 24 connecting rooms
  • 312 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge
  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Play area
  • Tourist guide for families

Well-being

Sofitel Pool

  • Outside
  • On site

Sofitel Fitness

  • On site
  • On site
  • Indoor parking
  • Private
  • 2,000 parking spaces
  • Parking opened 24/7

  • Parking pricing: 10 MYR 10 MYR

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

WAN CHUN TING

Photo out of - WAN CHUN TING

At Wan Chun Ting, our passion for authentic flavours shines through in every dish. Savour our signature wood-fired Peking Duck, prepared with two unique methods by our Chinese Master Chef Heng, and indulge in our exquisite Artisanal Dim Sum collection.

Cooking style
Chinese
Capacity
76
Accessibility
Accessible service
No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 Kuala Lumpur, Malaysia
Telephone +60 3-2720 6648
Opening hours
Monday Closed
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Vegetarian menu

At Wan Chun Ting, our passion for authentic flavours shines through in every dish. Savour our signature wood-fired Peking Duck, prepared with two unique methods by our Chinese Master Chef Heng, and indulge in our exquisite Artisanal Dim Sum collection.

Discover the heart of Italian cuisine at NIZZA, where every dish is a celebration of tradition and creativity. From delicate handmade pastas to wood-fired artisan pizzas, each bite tells a story of passion, craft, and timeless flavour.

NIZZA POOL LOUNGE

Photo out of - NIZZA POOL LOUNGE

At the pool bar you can enjoy fresh handcrafted juices, smothies and creative cocktails, while relaxing in the pool, with light meals available at anytime of the day.

Bar Type
POOL BAR
Capacity
66
Accessibility
Accessible service
Telephone +60 3-2720 6688
Opening hours
Monday
  • -
Tuesday Closed
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

At the pool bar you can enjoy fresh handcrafted juices, smothies and creative cocktails, while relaxing in the pool, with light meals available at anytime of the day.

Discover an urban oasis nestled amid the sparkling towers of Damansara City. Sip cocktails as the sun's rays dance across the limpid waters of the pool. No need to get up - Nizza brings tapas, salads, desserts and drinks directly to your sunlounger.

Stay in shape at Sofitel FITNESS, our 24-hour fitness center. Improve cardio endurance with the latest Technogym machines or tone and strengthen with free weights under the guidance of a qualified personal trainer.

Sofitel Spa offers a unique hotel spa experience characterized by four key principles of socializing, intimacy, cosmetology, and authenticity; through health and beauty treatments inspired by time-proven world traditions and refined French cosmetology.

Weddings are sumptuous affairs at Sofitel Kuala Lumpur Damansara and we enjoy nothing more than organizing them for you. Celebrate your special day with us to create memories to treasure for a lifetime.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,215 reviews

Customer review rating 3.0/5

Paul M. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Siew L. Y. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Kok H. T. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Kim W. C. Friends - Confirmed reviews ALL

Customer review rating 4.0/5

K. L. L. T. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Gecel O. Business - Confirmed reviews ALL

Very good

Customer review rating 3.0/5

Paul M. Business - Confirmed reviews ALL

I had a really disappointing stay at the Sofitel KL Damansara. It's a nice hotel but it didn't feel up to Sofitel standards. This might sound like a long list of things to complain about but I hope the hotel takes note. As a diamond member, when I arrived at the hotel, I told the Concierge that I was diamond and should I check in at the Club Lounge. But I was directed to the main reception where there was no priority checkin and had to wait probably 20 mins as it was super busy. As soon as they realised I was diamond, I was taken to the lounge. When I went to my room, it smelt of mould. It was terrible. I ended up calling to see if I could be moved and immediately they knew what I was talking about - clearly it's an issue at the hotel when the rooms smell 'musty'. But they handled it really well and moved me to a prestige Suite (I was already in I think a Junior Suite as I was using my suite night upgrade.) Well handled by the team. Thank you. There was no welcome amenity provided at the hotel. Then at Canapes and Cocktails, it was ok but not amazing but 10 minutes before it finished, I ordered another drink and it never came. A little frustrating. I went to Nizza for dinner and this was terrible. The service was so average - when I ordered a Red Wine for my welcome drink, it took 20 mins by which time I had finished dinner - I asked the waitress where the drink was and she said they didn't have any red wine so would I have white. I had already eaten so I just took the white anyway. Also, I ordered the Lamb Rack and when it eventually came out, the lamb was beautiful and warm, but the rest of the food was stone cold!! Obviously it had sat on the servery for ages while they cooked the lamb. The service in the restaurant was terrible and slow - it wasn't a busy night but there was limited service. I would have ordered dessert but she never came to ask me if I wanted anything so I just paid and left. So much potential at this hotel but it was disappointing. Between the smell (which was handled really well), no welcome amenity, poor service in the lounge and Nizza, I'm not sure I'd return.

Customer review rating 4.5/5

Siew L. Y. Couples - Confirmed reviews ALL

Friendly staffs.

Customer review rating 4.5/5

Kok H. T. Families - Confirmed reviews ALL

comfortable, spacious room; convenient location; friendly and knowledgeable service

Customer review rating 4.0/5

Kim W. C. Friends - Confirmed reviews ALL

Long queue when peak check-in but only three (3) counters.

Customer review rating 4.0/5

K. L. L. T. Couples - Confirmed reviews ALL

Enjoyed the Kuala Lumpur Sofitel experience

Customer review rating 5.0/5

Ellay K. Business - Confirmed reviews ALL

Loved my stay here! Such a comfortable hotel with amazing hospitality and genuinely helpful, lovely staff. Couldn't have asked for a better experience.

Customer review rating 4.5/5

Yan K. G. Solo - Confirmed reviews ALL

As usual Sofitel KL Damansara is my preference to have a short break away from routine. I enjoy the spacious room with unblocked views to the clear blue sky and the buildings around.

Customer review rating 5.0/5

Deborah B. Couples - Confirmed reviews ALL

We enjoyed a very relaxing couple of nights in the Sofitel Damansara Kuala Lumpur

Customer review rating 4.5/5

Muhammad F. B. H. Families - Confirmed reviews ALL

had a great short stay...room is spacious..design is nice...have a great dinner buffet there...will come again next time..

Customer review rating 4.5/5

Douglas A. R. Couples - Confirmed reviews ALL

The room is comfortable. Staff are polite and friendly

Customer review rating 2.0/5

Siau K. A. C. Couples - Confirmed reviews ALL

Breakfast spread is bad, no smoked salmon, no ingredients for the bodies station, plain noodle with vegetable only.

Customer review rating 4.5/5

Rajat G. Solo - Confirmed reviews ALL

Spent 8 days at the Sofitel Kuala Lumpur Damansara, the staff was very friendly and helpful and loved it. The location worked as well, not too far from the city and close to Bangsar and KLCC.

Customer review rating 2.0/5

Meadon J. Business - Confirmed reviews ALL

The hotel is beautiful, and I was particularly impressed with my room. However 1) on arrival I had to wait over 30 minutes on Monday afternoon for check in because reception could not find my booking; 2) then when my booking was found I was told it was for 2 nights, whereas I was staying for 4 nights; 3) double checking on the Wednesday morning that my room was fine and I was booked to Friday (and being assured this was the case) but then going to my room on Wednesday night to find my key card no longer work, and being asked to settle my invoice half way through the trip to reset my key card; 4) my room Internet no longer worked from midnight on Wednesday because my password had expired because it thought I had checked out; 5) not being able to attach my Accor points for my stay to my account; 6) on going to my room on the Monday I had to call the concierge as my TV could not show any channels. He came to try and fix it, then advised he would need to go elsewhere as it was a central problem but he would be back - he never came back; 7) we had dinner at the ground floor restaurant on Thursday night and ordered some drinks, my glass of white wine took over 47 minutes to be served; 8) I ordered a glass of wine via room service on Thursday night and that took over 40 mins to arrive, and when it did it was the wrong wine, but by then I had lost the will to complain further. So - beautiful, comfortable, luxurious hotel room, friendly staff, but terrible service and administration.

Customer review rating 4.5/5

Syaiful A. Families - Confirmed reviews ALL

Really enjoyed my stay here! The hotel was comfortable, clean and welcoming. The staff were lovely and always ready to help. Thank you for making my stay such a pleasant experience! Would definitely recommend this hotel to family and friends.

Dear Syaiful A., Thank you for your wonderful feedback and recommendation. We are delighted to know that you enjoyed your stay and appreciated the comfort, cleanliness and warm hospitality of our team. Your kind words mean a lot to us and will certainly be shared with our colleagues. We look forward to welcoming you back to Sofitel Kuala Lumpur Damansara for another memorable stay. Regards, N. Mageswary - Guest Experience

Customer review rating 2.0/5

Ja Y. S. Business - Confirmed reviews ALL

Overall the hotel environment is good. Just that the room condition is aging. The bed/mattress is sagging. From the past few months that I stay at different rooms, all the mattress are sagging, terrible. Hot water for shower also inconsistent. You really need to fix that

Dear Ja Y. S., Thank you for sharing your feedback. We are pleased to know that you enjoyed the overall hotel environment. However, we sincerely apologise for the disappointment caused by the condition of the mattresses and the inconsistent hot water supply. We understand your concerns, especially as you have experienced these issues across multiple stays. Please be assured that your feedback will be shared with our Housekeeping and Engineering teams for further investigation and corrective action. We truly appreciate you bringing these matters to our attention and hope to provide you with a more comfortable experience on your next visit. Regards, N. Mageswary - Guest Experience

Customer review rating 4.5/5

Joyce Y. Business - Confirmed reviews ALL

The room service was fast in delivering the extra waters In the room.

Dear Joyce Y., Thank you for your wonderful rating and feedback. We are delighted to know that you found your stay comfortable and appreciated the prompt room service in delivering the additional bottled water. Your kind words will be shared with our team as encouragement. We look forward to welcoming you back for another pleasant stay. Regards, N. Mageswary - Guest Experience

Customer review rating 4.5/5

Yue L. C. Business - Confirmed reviews ALL

Comfy bed, nice interior, good breakfast

Dear Yue L. C., Thank you for your wonderful rating and kind feedback. We are delighted to know that you enjoyed the comfortable bed, elegant room interiors and breakfast selection. Your appreciation means a lot to us, and we look forward to welcoming you back to Sofitel Kuala Lumpur Damansara for another enjoyable stay. Regards, N. Mageswary - Guest Experience

Customer review rating 4.5/5

Heng C. C. Couples - Confirmed reviews ALL

Easy access from KLIA. Rooms are clean and comfortable. Walking distance to Pavilion Damansara. Proximity to Jaya Grocer in the next building.

Dear Heng C. C., Thank you for your wonderful rating and positive feedback. We are delighted to know that you enjoyed our convenient location, clean and comfortable rooms, and easy access to Pavilion Damansara and nearby amenities. We truly appreciate your kind words and look forward to welcoming you back to Sofitel Kuala Lumpur Damansara for another pleasant stay. Regards, N. Mageswary - Guest Experience

Other web-users rate our hotel

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  • 1,212 reviews 8.3/10 Food
  • 840 reviews 9.1/10 Vibe
  • 726 reviews 8.3/10 Comfort
  • 669 reviews 7.8/10 Cleanliness

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