Sofitel Kuala Lumpur Damansara 5 stars

Customer review rating (ALL Rating) 4.5/5 2,221 reviews

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Description

Hotel extras

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

Our accommodation(s)

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Hotel location

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malaysia

GPS:3.14675, 101.661444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,221 reviews

TripAdvisor Rating  4.5/5  1,536 reviews

Certificate of excellence 2024

Pullman KLCC versus Sofitel Damansara

TripAdvisor rating 5.0/5

Nagaratnam S Couples - TripAdvisor review

We have stayed at Pullman KLCC several times and we always wanted to try out Sofitel Damansara. We liked Bukit Bintang area so much, we by default go for Pullman. This time we were determined to try Sofitel Damansara and it worked well. We had club lounge access but we’re still on 10th floor😔- we expected higher floor. Grab taxi from Pullman to Sofitel took 20 minutes and MYR13. Check-in was smooth and the hotel was lovely. The rooms were polished and spotless. Very comfortable bed. The breakfast was classy, and certainly better than Pullman. The club lounge staff were very courteous and understanding. My wife has some special diet requirements. They could accommodate her needs and get some special food for her. Big thank you to the lady in charge. Damansara and KL city are very different. There are two malls next to the hotel, which have supermarkets and few shops functioning, but no people there. Half the shops are not open yet. Being used to the bubbly Bukit Bintang, we were disappointed by the loneliness. That can be the deal breaker. Canapés at the lounge were good enough for light dinner. The refreshments throughout the day (noon to 9 pm) was good.

Disappointing for Sofitel brand

Customer review rating 1.5/5

Eugene Solo - Confirmed reviews ALL

A disappointing experience from the Sofitel brand. Unfortunately this hotel fell far short of my expectations. First of all the rooms smell like an old barn. They definitely don’t maintain their air systems properly and even though I changed my first room - the second room also had terrible smell. One day house keeping decided to spray air fresheners which caused me to have an allergic reaction. The bathroom shower had a lot of mold and the room window even had algae growth. Lastly, the payment system is extremely strange for a 5 star hotel. They make you pay at the point of sale and charging things to the room is not possible. Even the laundry you have to pay upon receipt, in cash! I didn’t have cash so they brought a whole new person with a credit card machine to the room. How inefficient and inconvenient! I have not seen this done even at 3 star hotels.

Nice hotel but not as luxury as it is supposed to be

Customer review rating 3.0/5

Aj Couples - Confirmed reviews ALL

I stayed in the Sofitel in KL for 3 nights. I was quite disappointed by the overall experience.l, which was not as qualitative as it is supposed to be compared to other Sofitels I went to. The breakfast lacked international options and quality products, the room decoration looked very old fashioned and the carpet on the floor smelled weird. The staff was very nice though. All in all, it is a good hotel but definitely not a luxury hotel.

Best stay

Customer review rating 5.0/5

Siti N. B. B. Business - Confirmed reviews ALL

friendly & helpful front desk

Great service and experience.

TripAdvisor rating 5.0/5

jkperthaustralia Business - TripAdvisor review

Have been staying here for two years. Excellent service in all outlets. Want to mention the Nizza Pool Bar. Lovely setting for a pre dinner drink or a light meal at the bar. Thank you Aiman for remembering me and your excellent cocktails. Well trained staff.

Dear jkperthaustralia, Thank you so much for your wonderful review and for being a loyal guest at our hotel for the past two years. We are delighted to hear that you consistently enjoy the excellent service across all our outlets. Your kind words about the Nizza Pool Bar are greatly appreciated. We are thrilled that you find it a lovely setting for a pre-dinner drink or a light meal. We will personally thank Aiman for his outstanding service and for making your experience memorable with his excellent cocktails. Our team strives to provide well-trained staff and exceptional service to all our guests, and your recognition means a lot to us. We look forward to welcoming you back and continuing to provide you with great experiences. Thank you once again for your kind words and for choosing to stay with us. Regards. N. Mageswary - Guest Experience

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Other web-users rate our hotel

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