Sofitel Kuala Lumpur Damansara 5 stars

Customer review rating (ALL Rating) 4.4/5 2,140 reviews

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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

Our accommodation(s)

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Hotel location

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malaysia

GPS:3.14675, 101.661444

Telephone
Fax +60 3-2720 6618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,140 reviews

TripAdvisor Rating  4.5/5  1,788 reviews

Certificate of excellence 2025

Not the 2nd time around

TripAdvisor rating 3.0/5

SGbiz TripAdvisor review

Have stayed in many other hotels in KL and must say was disappointed with this hotel, Overall the location, room size Stayed in club room), cleanliness is all plus. However attitude of some staff was not pleasant. When checking in I asked where's the designated smoking area and was told the hotel is 100 per cent non smoking hotel. As if I am not aware and who's taking about smoking in the hotel. Anyway I managed to find the designated smoking area the next morning. Which the staff concerned could have pointed out in the first instance when I asked him. Breakfast was a mess. The staff were all over the place and service was slow, clearing of used utensils was slow, perhaps it was too crowded-that I understand, topping up of food was super slow. Then came my biggest shock. I sent my clothes for express laundry service at 8am and specifically indicated I needed my clothes back by 8pm. When I returned to my room at 11pm a message indicated no one was in the room and the DND sign was on. I made very sure the DND sign was turned off before I left. So I do not know how the DND sign was on? I also noticed on the bill it was COD. I called the front office to make enquiries and after much explanation my clothes were delivered. I asked to speak to the duty manager and she told me if it's not COD my clothes will not be delivered until payment is made. This the first time I experience such comment. In other worse if no payment was made my clothes will not be returned and she told me yes. I am appalled by such reply. I clearly mentioned to her that during check out I am sure the staff will inform me I have outstanding amount to be settled. I am truly astonished by the duty manager reply. Anyway long story short it will be last with Sofitel

Customer review rating 2.0/5

Jaskaran S. B. Families - Confirmed reviews ALL

I was travelling with my parents, who are senior citizens. While we appreciated certain aspects of the hotel, I would like to raise some concerns regarding our experience with service at the property. During multiple interactions with the front office team, as well as at the breakfast restaurant and during dinner at Nizza, the behaviour and manner of communication from a few staff members felt unwelcoming and dismissive. Based on these interactions, it came across to us as discriminatory and racist in nature, which was both disappointing and uncomfortable. In addition, I would like to highlight an operational issue during breakfast service. Although breakfast was communicated as being available until 10:30 am, the clearing of items began around 10:00 am. This included the removal of item name plates, followed by the food itself, which significantly impacted the experience for guests who arrived closer to the stated end time. I am sharing this feedback constructively, as Sofitel is a brand I associate with high standards of hospitality and inclusivity. I hope this can be reviewed internally to ensure a more consistent and respectful guest experience going forward. Thank you for taking the time to review this feedback. I would appreciate an acknowledgement and, if possible, an update on how this will be addressed.

Customer review rating 3.5/5

Liz W. Friends - Confirmed reviews ALL

Concierge takes a long time to pick up calls and if they did, they did not deliver what was requested. I requested for 2 plates and utensils, was promised twice it will be delivered but did not within the day. In the end I called housekeeping who delivered within 10 minutes

Customer review rating 5.0/5

Richard J. S. Families - Confirmed reviews ALL

Very exclusive stay with personal service.

Customer review rating 5.0/5

Michelle W. Families - Confirmed reviews ALL

Well located, clean, great service with friendly staff and thank you for being so thoughtful with the birthday decorations and cake! Only disappointment was there was no smoked salmon served for breakfast during my stay because I had it during my previous 3 night stay.

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Other web-users rate our hotel

  • 714 reviews 8.2/10 Location
  • 1,412 reviews 7.9/10 Room
  • 2,016 reviews 8.9/10 Service
  • 15 reviews 3.9/10 WiFi
  • 716 reviews 7.9/10 Food
  • 659 reviews 8.2/10 Comfort
  • 592 reviews 9.2/10 Vibe
  • 585 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.