Dear Hui Ping Michelle L., Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay. We really appreciate you taking the time to share your feedback with us. We are pleased to hear that after the arrival you did get to enjoy a much great experience with us, enjoying the ambiance, service, great location, cleanliness of the hotel and facilities and especially thank you for highlighting the warm welcome and wonderful services from the Food and Beverage team. I will share your feedback with the team and they will be thrilled to hear you enjoyed your overall experience so much. Once again, we sincerely thank you for sharing your experience with us and hope we may have an opportunity to welcome you back to Sofitel Kuala Lumpur Damansara once again in the near future. Sincerely, George Koumendakos General Manager

Dear Ian C., Thank you for your recent stay and I appreciate you taking the time to share your experience for this visit and I do apologize for all the shortfalls you experienced. I am very sorry to hear about the shortfalls you encountered and understand how this could not meet your expectations on certain levels, we have taken note on your comment regarding the noise from the air conditioning. We do regular checks on each room and try to ensure the air conditioning is smoothly and quietly. We are sorry that you had a less than satisfactory experience this time but we do hope you will be able to consider us once again and I can assure you we will work hard to make sure any future stays would be problem free and meet your expectations. Sincerely, George Koumendakos General Manager

Dear Gary D., We would like to extend our sincerest apologies concerning the challenge that you have faced. We pride ourselves on maintaining the highest quality of standards for our guests. Therefore, please be rest assured the following incident is being taken into serious account and we're ensuring such matters do not reoccur once again. Should you ever choose to return to the hotel, it would be our pleasure to offer you the true luxury experience that you expected and deserve. Sincerely, George Koumendakos General Manager

Dear lili c., Thank you very much for your wonderful feedback based on your recent experience at Sofitel Kuala Lumpur Damansara. We are pleased to hear you thoroughly enjoyed the hotel experience and you have enjoyed the best staycation in town. My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely, George Koumendakos General Manager

Dear Khairul Anuar Mohd N., Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your detailed feedback with us and this is very important for us to hear. We are pleased to hear you enjoyed the exceptional service provided by the Sofitel team and acknowledging their levels of service ensuring you had a very comfortable stay. I know with this feedback will motivate us all even further as we strive to provide the best hospitality and service levels possible. I noted with your comment regarding the hotel water issues and we will be reviewing your feedback as a team and looking at the necessary changes for improvement. It has been wonderful having you stay with us again and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay with us. Sincerely, George Koumendakos General Manager

Dear Mallory L., Thank you for choosing Sofitel Kuala Lumpur Damansara and we really appreciate you taking the time to share your feedback with us on this recent trip. I really appreciate in hearing your comments and pleased to hear that you generally enjoyed a good stay and liked our comfortable rooms, lovely breakfast selection and our friendly and efficient service. I noted with your comment regarding the room cleaning and we will be reviewing your feedback as a team and looking at the necessary changes for improvement. We thank you for choosing to stay with us and hope we may have an opportunity to welcome you back in the near future for another enjoyable visit. Sincerely, George Koumendakos General Manager

Dear Joanna F., Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay and we also thank you for taking the time to share your feedback with us and we are so pleased to read your positive comments. Thank you for highlighting the appreciation for the service provided by the team and acknowledging their levels of service ensuring you had a very comfortable stay I will share your feedback with our team and I know this will motivate us all even further as we strive to provide the best hospitality and service possible. It has been wonderful having you stay with us again and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay at Sofitel Kuala Lumpur Damansara. Sincerely, George Koumendakos General Manager

Dear Hisham R., We very much appreciate your comments regarding your dining experience at Sofitel Kuala Lumpur Damansara and sharing your amazing review. Your kind comments about the facilities and our staff are most appreciated, which I will happily share to all. It gives me great pleasure to be able to personally pass on your words of appreciation to our team members. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and it would be our pleasure to have you return soon. Sincerely, George Koumendakos General Manager

Dear Jolin L., Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay and we also thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and liked the room facilities and also found our staff to be friendly and helpful especially Khairul, I will share your feedback with the team and they will be very pleased to hear your kind comments. Thank you for choosing to stay with us once again and we look forward to an opportunity to welcome you back again in the near future for another memorable stay. Sincerely, George Koumendakos General Manager

Dear Tannker, Good day and warm greetings from Sofitel Kuala Lumpur Damansara. It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. We are pleased to hear that you did generally enjoy a very good stay with us and satisfied with our quality of the room and furnishings, food variety and taste, general hotel facilities and levels of guest service. It is good to hear you loved our swimming pool on level 3 and enjoyed this area to relax and unwind as well as the pool Bar. We appreciate your 5 star ratings, and it is our hope that you will give us the opportunity to welcoming you back in the near future for another enjoyable stay. Sincerely, George Koumendakos General Manager

Dear AirlineCITIZEN 0110, Thank you for your wonderful comments on Trip Advisor and Thank you so much for choosing Sofitel Kuala Lumpur Damansara. I am very happy to hear that you enjoyed our comfortable room, it was a pleasure to have you dining with us and we are always delighted to hear how much the food was enjoyed and that your expectations were met. Thank you so much for your lovely review and feedback on us. We are so thrilled that you love the hotel and especially the staff within it. We look forward to having you back with us and if there is anything I can personally do in the meantime, please do not hesitate in contacting me. Sincerely, George Koumendakos General Manager

Dear MichaelNgTL, We are pleased to hear that you enjoyed a very good stay and really liked our food and beverages together with our friendly team to serve and assist you and thoroughly enjoyed the experience. Thank you for taking the time to share with us your kind review, we're glad that your staycation was nothing short of memorable - I will be sure to mention your kind notes to our associates who took such great care of you and your family. We look forward to the pleasure of your company once again, should you ever choose to return. Sincerely, George Koumendakos General Manager

Dear Keeko1, Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay and we really appreciate you for taking the time to share your feedback with us and we are so pleased to read your positive comments. I am happy that you mentioned Hassan and the team appreciates their levels of service ensuring you had a very comfortable stay enjoying our facilities and service. I noted with your comment regarding the room and turndown service and we will be reviewing your feedback as a team and looking at the necessary changes for improvement. It has been wonderful having you stay with us and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay at Sofitel Kuala Lumpur Damansara. Sincerely, George Koumendakos General Manager

Dear Sktlife, Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay and we really appreciate your continued loyalty and please allow us to express our sincerest apologies for the shortfall you experienced. I am sorry to hear that the points was not credited into your account, thank you for highlighting this to me and we will definitely look into this matter, I would appreciate if you could email your full name, contact number and email address to ha123-f07@sofitel.com so that we will be able to retrieve your booking and investigate further, we will get back to you as soon as possible with any updates on this. Thank you again for sharing your experience and we hope we may have an opportunity to welcome you back once again in the near future. Sincerely, George Koumendakos General Manager

Dear Asgill71, Good day and warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. I am happy to hear that you enjoyed your stay in our hotel and that your expectations were met. We will share your kind compliments with the team. My appreciation once again for taking the time to provide us with your feedback. We are very grateful for your patronage and we look forward to welcoming you back. Sincerely, George Koumendakos General Manager