Sofitel Kuala Lumpur Damansara Hotel 5 stars

Lovely staff and premises, superb pool and environs, good restaurants and mall adjacent for any necessities. A little miffed to be asked to pay half a day rate for a very early check-in but ok, fair enough, it is a business after all. I'd have thought a 6 hour early check-in might attract a 25% charge but it was a half day (and this is after being told it would be a full day charge....) In this day and age with seemingly more and more flights operating at odd hours it might be worth considering 24 hour access, as some properties already do, in other words if you check in at 5pm you can stay foc until 5pm on your day of departure. I'm pretty loyal anyway and I know what I like but it's literally that easy to diminish any lingering loyalty that has been built up over time. I do like this place though, it is excellent, that is why I keep going back.

First class treatment from all staff from bell boys, parking team, pool bar, spa

This is just a weekend to spend away from home. The hotel has indeed provided me an excellent home away from my house. Staff in all departments are polite, friendly and helpful.

The accommodation is good but I hope that the sauna could be used beyond 4:00 pm. I return to the hotel around 6pm and the facilities are already closed. Also, I hope the hotel would have a jacuzzi for relaxation.

Had an excellent stay and were well looked after by the team in club Millesime (Clemence, Sharadha, Isha, Myra, Aizat) and Adrian and the concierge team. Was a little surprised to have to ask the team in the club to get some of the basic housekeeping items in the room replenished (coffee pods, face cloths) a couple of times, but other than that a wonderful stay.

I like the room! Very modern style! Staff was friendly and attentive specially Mr Ridzuan was very hospitable during Breakfast Buffet. Thanks!

1. Was at the Accor lounge for tea time on the 26th and was served by a gentleman presumably from India. (presumably on a exchange basis).Was not attentive and served only 1 tea set instead of 2 even when he could have seen there were 2 of us there. 2. Specifically asked for 2 single beds, but was allocated 1 king size. This was confirmed even during my check in. Willing to let it go BUT it would be good if attention to detail is done. 3.Parking price is an issue.I understand its manage by different entity but the charges is definitely a hindrance for future stay and even recommending to friends/colleagues.RM 60 incurred for 2 nights stay due to my ins and out is definitely NOT pleasant. The Hotel needs to manage it somehow.

Courteous Staff. Clean & modern facility

clean and comfortable room

I checked in on 18-22 Nov 2019. It was better than the last time I stayed there. The staffs were more attentive and responsive. But my good experience was ruined by a last minute bad one. I have checked out at 9AM, but accidentally I left my laptop charger in the room. I went to the lobby again at 13.50. It took them forever to bring the item to me. I had an airport reservation at 14.00, but since it took them so long, I left the hotel at 14.30. When the concierge said that they have found the item, it was already 20 minutes after. He said that they would bring it down. And it took them another 20 mins just to bring it to the lobby. I mean, I don't think that you elevator is that slow. So unhappy with the experience especially since I need to catch my flight

The room is spacious and nice

Overall good service encountered with all staff. Room is excellent. Will definitely return for future stays.

I like the hotel.

The room had a few minor issues. On reporting to staff at the Lounge, all issues were resolved. Their prompt actions impressed me. Overall, lobby was welcoming and décor modern, rooms were spacious and very impressed with bathroom with separate toilet and shower. Also a added delight was that we never had to wait long for a lift. Enjoyed the gym & sauna when I had the opportunity.

Spacious and clean. Fast check in and out.