Sofitel Kuala Lumpur Damansara Hotel 5 stars

Amazing Stay and love the hotel room very much

Friendly staff

Good service

overall is better but there is no people take care of pool towel, and pick up the left towel at the pool counter.

I was impressed with how the hotel was dealing with the impact of COVID and the lengths gone to to ensure the environment was as safe as could be. Furthermore, there were a couple of issues and these were dealt with efficiently and at all times the staff were pleasant and helpful.

Hotel room was clean and nice besides the pillows being too soft. My overall stay was enjoyable. Staff at Kwee Zeen was excellent for dinner the night before and breakfast during my stay. Would definitely recommend.

It's a comfort stay.

During our stay, im request a box of chocolate. The chocolate was not in the room when i checked-in and it already expired when they sent it to our room. But the restaurant manager quickly made up for it and replaced a new box. We also were very pleased that the manager personally came to us to apologise on that matter. Keep up the good service and i will the best for Sofitel during this tough time.

Everything is good but only the service and management are slow . I need to wait 20 minutes for my welcome drink and also i ask about wine opener it tooks 10-15 minute to come over my room .

I always have great experience staying in Sofitel Kuala Lumpur. The location is great and it is convenient as the ultra close proximity to DC Malls and BSC provides ample options for dining.

Loved the little luxuries. Coffee machine, bath salts, luxurious toiletries, thick but soft bathrobe. Check-in and restaurant staff excellent. Pool was beautiful. I had the set asian breakfast which was fairly tasty, but I truly love the bread basket that came with it, the pastries were served warm. Fantastic. Unfortunately my stay did have a little fault... the switch for the bedside lamp didn't work, so I couldn't turn the light off. I was already all ready for bed and didn't feel like calling maintenance. So I slept with that one light on. But all in all, it was a good stay.

It started with a room upgrade and the friendly staff at the check-in. I stayed for two nights, mostly for work at a nearby location. The view from the 22nd floor was typical of any city, but you can catch a lovely sunrise in the morning. The room is spacious, which consist of three areas; walk-in closet, bathroom with separate shower and bathtub and the main bedroom with a sofa and work desk. Colour scheme and the plushness of the bed makes the room very cosy and provides a good rest after a hard day's work. Little luxuries include an in-room Nespresso machine, toilet seat bidet, bath salt and scrub for the tub. The only fault with the room was the soundproofing with connecting doors, where I could hear muffled conversations from the next room. Improvement during this pandemic times is to seal in plastic the glasses, cups and spoons to ensure it is clean. In-room dining was prompt, had the club sandwich and cheese platter. Both were delicious; however, the accompanying grapes with the cheese platter are a bit squish and wrinkly. I.e. I wouldn't serve them to guests if I had them at home. Breakfast at the restaurant was enjoyable. Food was typical American breakfast, but the staffs were cheerful and friendly that energise the morning. Fast check-out was no fuss, drop the key, and you are on your way less than 2 minutes. Parking is manageable if you are coming back late to sleep as it is a common basement lot with other tenants. Overall a pleasant stay, I paid on my own for this stay and would pay again for a short staycation.

Overall it was a great experience. I love the room its spacious, clean and comfy. But since the pandemic, breakfast has been change to ala carte (no buffet) and only have 2 options - malay breakfast and american breakfast. It was enough but I was hoping for more selections. Anyway I enjoyed the stay :)

I have book two room for my family in total 3 person. The reception in fact tell me they could only provide breakfast to 2 person because booking.com confirmation is only showing 1 persons each in a room. However, for the room type its actually capable for 3 person in each room. In fact i have book two room for 3 persons, doesn't its kinda standard that hotel will provide 2 breakfast to the room if breakfast provided in the package? Your hotel come to argue with me because of the booking confirmation and u guys couldn't do anything. In the end. I have to pay for additional breakfast of which its supposed to be included. I feel i been scams, its nt because of money issue but i feel i get scams. I will never ever recommend my friends to your hotel.

Very privacy, room very very clean & well prepared for the me. My request were all being fulfilled upon request.