Sofitel Kuala Lumpur Damansara Hotel 5 stars

Overall the bathroom was clearly not clean/ well kept compared to my previous stays.

Stay was great , room was cleaned. Quite a long queue though even online check in has been done prior. Towel was missing and Room key card was not working after we came back during the night.

pros: 5 star as expected cons: queue for check in conclusion: great experience overall!

I love the ambience at Sofitel. I keep coming back to stay with family & sometimes I opt to work from Sofitel. The hospitality always top notch. Thank you

Before I decided to stay at Sofitel, I made some survey with others hotel. I clearly found that Sofitel was the best choice for me. With the price its offer, all the facilities was superb. Especially the bath tub and swimming pool. I 100% will come again and stay at Sofitel later.

Overall the place , comfortabilty, staff and foods area satisfactory. However theres few area that can be looked into. When i first checked in, the toilet is not well cleaned. Plasterboard pieces i assumed from ceiling are all over the basin countertops. As for the room, i think the odour is a bit unpleasant, not so fresh. I understand these issue might be the result of previous MCOs and hoping for improvement i the future. Thank you

very good

the stay here was good. Nothing to complain but nothing too great either. everything was fair enough and worth the money.

During my staycation, its not well as much as I come for the first time to your hotel. How come my name are not listed in breakfast list since I already Accor Platinum member? The afternoon tea is not impressive anymore like I come during December 2020 where I have very good afternoon tea. Hopefully Sofitel can improve it quality of hospitality in future where I know Sofitel hospitality is much better than now. Great for you to change back the toiletries to Lanvin as I am very happy to use that kind of product. I am also impressive with quality of your food as I am order for room dinning and it taste very delicious.

Love everything in the spacious jr suite room. Hate the view of close-up building. I had to close the curtain. Upon making a reservation, I had requested room to be away from close- up building. No further information was given until i arrived to check in that there are close-up bulding in all four corners of hotel. Anyway, I do appreciate being granted early check in. I wish the Front Desk staff can be more proactive during check in to provide information like breakfast fee and parking fee, etc. without being asked. Eg. I ask if breakfast included in my room. Her answer was no. I went up to my room and had forgot to ask the cost. There i go make another trip down to ask again. I have the impression that either she is lack of hospitality experience or no passion for the job. Other staff like concierge seem friendly and will open the main door for me without asking. Housekeeping staff do not greet me when our path crossed. Parking fee $13 is expensive. Other hotels parking fee is free or maximum $10.

I was staying in the property 3d2n. I am accor plus member and surprise been informed the hotel freezed the membership benefits like welcome drink, late check out, in my heart was like what i paided so much for? And i did email and even put remark during my booking about joining booking request but again i have to remind the front desk during check in. The second night of our stay was my birthday, there is no birthday wish or cake from the staff or hotel. Is this a 4 5 star hotel hospitality? Room itself was nice. Good sound proof. We didnt hear any walking or door bang during our stay.

1. I was almost charged wrongly during check-in (Had I not kept the email, it would've gotten messy). 2. Tea selection in room - BOH Tea @ Sofitel Damansara vs TWG @ Sofitel Singapore 3. Nespresso machine was there but there was no capsule. Called front desk and capsule was by request and the housekeeper came with 2 capsules without even asking which one I wanted. 4. Laundry bag - I was stunt to see the laundry bag being a transparent plastic bag the one you use during grocery shopping at the fresh vegetable section. 5. Checked in at 3pm, went out at 4pm and I placed 'Please Service My Room' doorhanger and my room wasn't serviced. During all my stays in Sofitel Singapore, turndown service was GIVEN. 6. No turndown service with cookie & recommended TWG or my preferred flavor like how Sofitel Singapore never fail to do in each and every of my visit. 7. No special 'pandan' cooling drink upon arrival like how Sofitel Singapore would give. 8. No hotel porter to help with bag upon arrival. 9. No stationery (pen, paper etc) or even a complaint letter. 10. Fridge is empty. There's no mini bar 11. No Bluetooth speaker (Bose) like the one in Sofitel Singapore. 12. While I understand during the COVID season, buffet is not available. My family and I were shocked to find the MISSING MENU for KIDS. My booking had 2 Adults and 1 Child (2 year old) but there was NO MENU for KIDS! The server just told us that they'll give us 2 extra sausages. Which is rubbish.

Good Staycation, there are some missing wine glass from our room, and one pair of slipper only. the breakfast was not buffet style, and the pool is closed, unfortunately due to the movement control order, so we got nasi lemak and pastry, hope to get the chance to stay there again when covid is history,

This is my second stay in the hotel and have always been one of my favourite for either stay or dine in. The reason is because I have confident and tried the quality of service given and food quality served for each visit to this hotel. I would have given the "excellent" rating if the room is properly prepared. For example, there were missing slippers and bath gel which I have to request for when I have just checked in. Just minor hiccups but I think they are doing an excellent job in upkeeping the hotel during this pandemic.

Made a weekend trip to Kuala Lumpur. Sofitel has a wonderful calm, quaint atmosphere. Wonderful staff and great rooms. Drinks at LeBar are of great quality and flavor. Club facilities are wonderful. Could improve on the pillows.. A bit firmer pillows would be better