Sofitel Kuala Lumpur Damansara Hotel 5 stars

Everything look good for me, the only one thing not good is cannot enjoy those facility because of the covid pandemic. Good service too

Love the room facilities, beautiful room and perfect stay

Choosed Sofitel as i need to unwind & recharged. Smooth check in and check out. Spacious & spotless room. Love the bed and the bathtub. Friendly staff. Location easy to find and just next to the DC Mall. Flat rate parking fee at RM10. As MCO now, no buffet breakfast but it was served to your room.

The hotel very good

Everything was great. The bed, the pillows, hot water, fridge, TV, as well as attentive services from housekeeping, front counter. No complaints.

Helpful front desk personnel named Azman.good stay despite MCO many restrictions..will visit again in the future..thanks sofitel

To whom it may concern, basically I am pretty satisfied with the services and comfort of your hotel but there were some disappointment throughout my stay namely the basin sink were clogged & the pillows were not comfy enough and the sides of the shower area were dirty, they were dirt at all the corners. I wish to bring to your attention that the roomkeeping should always be very alert on the hygiene and comfort of the customers. Please do take note on this matters as soon as possible. Thanks.

I was staying in the property 3d2n. I am accor plus member and surprise been informed the hotel freezed the membership benefits like welcome drink, late check out, in my heart was like what i paided so much for? And i did email and even put remark during my booking about joining booking request but again i have to remind the front desk during check in. The second night of our stay was my birthday, there is no birthday wish or cake from the staff or hotel. Is this a 4 5 star hotel hospitality? Room itself was nice. Good sound proof. We didnt hear any walking or door bang during our stay.

1. I was almost charged wrongly during check-in (Had I not kept the email, it would've gotten messy). 2. Tea selection in room - BOH Tea @ Sofitel Damansara vs TWG @ Sofitel Singapore 3. Nespresso machine was there but there was no capsule. Called front desk and capsule was by request and the housekeeper came with 2 capsules without even asking which one I wanted. 4. Laundry bag - I was stunt to see the laundry bag being a transparent plastic bag the one you use during grocery shopping at the fresh vegetable section. 5. Checked in at 3pm, went out at 4pm and I placed 'Please Service My Room' doorhanger and my room wasn't serviced. During all my stays in Sofitel Singapore, turndown service was GIVEN. 6. No turndown service with cookie & recommended TWG or my preferred flavor like how Sofitel Singapore never fail to do in each and every of my visit. 7. No special 'pandan' cooling drink upon arrival like how Sofitel Singapore would give. 8. No hotel porter to help with bag upon arrival. 9. No stationery (pen, paper etc) or even a complaint letter. 10. Fridge is empty. There's no mini bar 11. No Bluetooth speaker (Bose) like the one in Sofitel Singapore. 12. While I understand during the COVID season, buffet is not available. My family and I were shocked to find the MISSING MENU for KIDS. My booking had 2 Adults and 1 Child (2 year old) but there was NO MENU for KIDS! The server just told us that they'll give us 2 extra sausages. Which is rubbish.

Good Staycation, there are some missing wine glass from our room, and one pair of slipper only. the breakfast was not buffet style, and the pool is closed, unfortunately due to the movement control order, so we got nasi lemak and pastry, hope to get the chance to stay there again when covid is history,

This is my second stay in the hotel and have always been one of my favourite for either stay or dine in. The reason is because I have confident and tried the quality of service given and food quality served for each visit to this hotel. I would have given the "excellent" rating if the room is properly prepared. For example, there were missing slippers and bath gel which I have to request for when I have just checked in. Just minor hiccups but I think they are doing an excellent job in upkeeping the hotel during this pandemic.

Made a weekend trip to Kuala Lumpur. Sofitel has a wonderful calm, quaint atmosphere. Wonderful staff and great rooms. Drinks at LeBar are of great quality and flavor. Club facilities are wonderful. Could improve on the pillows.. A bit firmer pillows would be better

The best hotel in town with excellent services, very friendly and helpful staffs, spacious and comfort room at Club Millesime floor, breakfast was also good, the only things that i don’t like is the soft pillow

Good clean room and welcome amenities. However breakfast were disastrous experience for the 3 nights we stayed. The menu was too simple for choice, taste average and had to wait 20 minutes and more on weekends for the food to be served. Not worth having breakfast at all, better to eat out. Coffee comes in Nespresso capsules only. For a sofitel, was expecting fresh bean ground coffee alternative for non-capsule drinker.. TWG no longer served for tea. Teatime and happy hour food may be better varied for different days, seems to find the menu repetitive and taste too sweet on occasion. Room was clean and comfy as expected. This could have been a better experience.

My 3rd time to stay here since they opened in 2017.So sorry to say that they have lost many so called the luxury service.No direct access from parking to the hotel lobby;probably due to RMCO but i don't get any solid answer from the staff why the elevator connecting parking to the lobby is closed.No e-mel notification from the hotel regarding this closure;hence i need to brought along all my stuff right across the dead DC Mall,just like students entering their hostel.Can you imagine this?The check in process was smooth,got my drinks voucher,but no further explanation on what's available during my stay & no welcome letter from the hotel.Seriously they need to improve on their housekeeping. Surprisingly the room seems not ready especially the amenities in the bathroom;the towels and also the floor in the bathroom was sticky.Asked for towel replacement & was offered to change the room but we decided to just stay in since all the stuff already unpacked.Still got my Nespresso fix in the room but why BOH instead of TWG?Seems weird for Sofitel.No breakfast buffet,just a la carte due to RMCO.Still delicious & hearty brekafast.Thank God all other facilities such as gym,sauna and pool still in perfect condition.Nevertheless,still enjoyed my stay but this was not the best stay and quite below the Sofitel standard.