Sofitel Kuala Lumpur Damansara Hotel 5 stars

Everything was great. The bed, the pillows, hot water, fridge, TV, as well as attentive services from housekeeping, front counter. No complaints.

Helpful front desk personnel named Azman.good stay despite MCO many restrictions..will visit again in the future..thanks sofitel

To whom it may concern, basically I am pretty satisfied with the services and comfort of your hotel but there were some disappointment throughout my stay namely the basin sink were clogged & the pillows were not comfy enough and the sides of the shower area were dirty, they were dirt at all the corners. I wish to bring to your attention that the roomkeeping should always be very alert on the hygiene and comfort of the customers. Please do take note on this matters as soon as possible. Thanks.

It was good experience to have staycation with Sofitel, the room was clean & tidy. The mattress was very comfortable and the ambiance is good. Very nice to have bathtub for soaking & relaxing and spacious bathroom too. Overall, it was good, we're really enjoyed our stay with Sofitel. Things to improve, although reservation has been made in advance, the room need to be ready check-in upon the arrival of the guest, and try not to make the guest waiting for your services. Since we're in the pandemic situation, it is the best to provide variety option of the catering services as such High-tea & setup in the hotel room or other kind of food promotions to encourage the guest spends on the hotel. Thank you, Sofitel.

i think u address my name wrongly . im chen hui y. . thanks

since im a regular customer here, i would say i am comfortable a really satisfied on my stay here, and the facilities also the customer service that you provide.

Room is clean and comfy.

Bedsheet unchanged. TV not line. Bath tub not clean. Lack of glass/wine opener. Poor sound-proofing. Just talking via phone also been warned by room aside, unhappy stay. Late-checkin, wasted 1.5hours for check-in. I like the room design and hotel environment. However the basic requirements for good hotel failed to satisfy me. Lastly, request made during booking not being entertained, even the request called and confirmed.

I was staying in the property 3d2n. I am accor plus member and surprise been informed the hotel freezed the membership benefits like welcome drink, late check out, in my heart was like what i paided so much for? And i did email and even put remark during my booking about joining booking request but again i have to remind the front desk during check in. The second night of our stay was my birthday, there is no birthday wish or cake from the staff or hotel. Is this a 4 5 star hotel hospitality? Room itself was nice. Good sound proof. We didnt hear any walking or door bang during our stay.

1. I was almost charged wrongly during check-in (Had I not kept the email, it would've gotten messy). 2. Tea selection in room - BOH Tea @ Sofitel Damansara vs TWG @ Sofitel Singapore 3. Nespresso machine was there but there was no capsule. Called front desk and capsule was by request and the housekeeper came with 2 capsules without even asking which one I wanted. 4. Laundry bag - I was stunt to see the laundry bag being a transparent plastic bag the one you use during grocery shopping at the fresh vegetable section. 5. Checked in at 3pm, went out at 4pm and I placed 'Please Service My Room' doorhanger and my room wasn't serviced. During all my stays in Sofitel Singapore, turndown service was GIVEN. 6. No turndown service with cookie & recommended TWG or my preferred flavor like how Sofitel Singapore never fail to do in each and every of my visit. 7. No special 'pandan' cooling drink upon arrival like how Sofitel Singapore would give. 8. No hotel porter to help with bag upon arrival. 9. No stationery (pen, paper etc) or even a complaint letter. 10. Fridge is empty. There's no mini bar 11. No Bluetooth speaker (Bose) like the one in Sofitel Singapore. 12. While I understand during the COVID season, buffet is not available. My family and I were shocked to find the MISSING MENU for KIDS. My booking had 2 Adults and 1 Child (2 year old) but there was NO MENU for KIDS! The server just told us that they'll give us 2 extra sausages. Which is rubbish.

Good Staycation, there are some missing wine glass from our room, and one pair of slipper only. the breakfast was not buffet style, and the pool is closed, unfortunately due to the movement control order, so we got nasi lemak and pastry, hope to get the chance to stay there again when covid is history,

This is my second stay in the hotel and have always been one of my favourite for either stay or dine in. The reason is because I have confident and tried the quality of service given and food quality served for each visit to this hotel. I would have given the "excellent" rating if the room is properly prepared. For example, there were missing slippers and bath gel which I have to request for when I have just checked in. Just minor hiccups but I think they are doing an excellent job in upkeeping the hotel during this pandemic.

Made a weekend trip to Kuala Lumpur. Sofitel has a wonderful calm, quaint atmosphere. Wonderful staff and great rooms. Drinks at LeBar are of great quality and flavor. Club facilities are wonderful. Could improve on the pillows.. A bit firmer pillows would be better

The best hotel in town with excellent services, very friendly and helpful staffs, spacious and comfort room at Club Millesime floor, breakfast was also good, the only things that i don’t like is the soft pillow

Good clean room and welcome amenities. However breakfast were disastrous experience for the 3 nights we stayed. The menu was too simple for choice, taste average and had to wait 20 minutes and more on weekends for the food to be served. Not worth having breakfast at all, better to eat out. Coffee comes in Nespresso capsules only. For a sofitel, was expecting fresh bean ground coffee alternative for non-capsule drinker.. TWG no longer served for tea. Teatime and happy hour food may be better varied for different days, seems to find the menu repetitive and taste too sweet on occasion. Room was clean and comfy as expected. This could have been a better experience.