ibis Styles Kuala Lumpur Sri Damansara 3 stars

Customer review rating (ALL Rating) 3.9/5 59 reviews

Best price
guarantee
ibis Styles Kuala Lumpur Sri Damansara - Image 1
ibis Styles Kuala Lumpur Sri Damansara - Image 2
ibis Styles Kuala Lumpur Sri Damansara - Image 3
ibis Styles Kuala Lumpur Sri Damansara - Image 4
No.5 Jalan Cempaka SD 12/5, Bandar Sri Damansara PJU 9, 52200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking Distance to Sri Damansara Barat MRT Station

  • Complimentary Wi-Fi & Covered Parking for all in-house guests

  • On-site Restaurant & Bar, plus 3 flexible meeting rooms for business or social events

  • Fully equipped fitness centre for your daily workout

  • Dedicated Business Center for All Traveller at Level 1

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Styles Kuala Lumpur Sri Damansara

No.5 Jalan Cempaka SD 12/5, Bandar Sri Damansara PJU 9
52200 KUALA LUMPUR
Malaysia

GPS:3.197637, 101.607614

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

STREATS CAFE

Non contractual photo

Located on level 2, the restaurant serves a buffet breakfast and a la carte lunch and dinner. International and local culinary options are available in a comfortable ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  59 reviews

Customer review rating 1.0/5

Wei S. K. Solo - Confirmed reviews ALL

Room 901 – The shower area has a very unpleasant smell. I also noticed there is a piece of tissue stuffed into the downlight above the shower, which looks quite unprofessional and concerning. I’m not sure why it was placed there, and it made me wonder if it was covering something. Additionally, the bathroom door does not have a proper seal, which causes water leakage after showering. While the essential items are provided, the overall cleanliness and odor in the shower area are quite unpleasant. Apart from the tissue in the light, this is not the first time I have encountered cleanliness and smell issues here.

Customer review rating 4.0/5

Judy H. Friends - Confirmed reviews ALL

The room is clean . The staff is friendly and helpful.

Dear Judy H., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you had a pleasant experience. Your kind words are truly appreciated and will be shared with our team as they serve as a great motivation to continue providing warm and attentive service. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Customer review rating 0.5/5

Victor K. Families - Confirmed reviews ALL

1) was not recognised as Accor Gold member upon check-in at front desk. 2) wrong payment were charged. I have to approached the front desk to rectify it as I have points deduction upon hotel booking, but front desk charged room rates in full. This should not be happening. 3) front desk staff are very local. It is I am able to speak the local language, otherwise there maybe trouble on English communication. 4) Welcome drink upon check in were not offered. I have to asked for the welcome drink. That even after I asked, I need to wait for the hotel staff to come to the lobby floor to let me go to the lobby restaurant/lounge to take the drinks. There is no staff at the lobby restaurant/lobby. 5) hotel parking are limited. You have parking level from B1 to B3, but each basement level only have like 8 parking spots. 6) I asked for a room upgrade as Gold member, but there isnt any upgrade for me for family room. I asked for a free rollover bed but instead were chargable. 7) family room (room number 1105) given to me is miserable. Toilet bowl is not properly function, in other words its malfunction. Your hotel bath/shower gel is smelly, given us a lowest grade of shower gel. 8) despite occupying a family room, I was given 1 room card. I had to asked for additional room card. Luckily asking for an additional card is not chargable. 9) upon check out when handing over room card, I notified the front desk of room 1105 toilet bowl malfunction. The only response from the front desk is 'oh, toilet sumbat?' 10) will I be back to ibis styles sri damansara again? Never again.

Dear Victor K., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Sri Damansara. First and foremost, please accept our sincere apologies for the multiple shortcomings you experienced. The level of service described is certainly not reflective of the standards we strive to uphold, especially for our valued Accor Gold members. We deeply regret that your membership recognition was missed upon arrival, as well as the billing error involving your points redemption. This should not have occurred, and we understand the frustration it caused. Please be assured that we are reviewing our check-in and payment verification procedures to prevent a recurrence. We are equally concerned to learn about the shortcomings in service delivery, including the welcome drink arrangement, room card issuance, and the manner in which your feedback regarding the toilet malfunction was handled at check-out. This does not reflect the professional hospitality experience we aim to provide. Immediate coaching and retraining will be conducted with the team concerned. Regarding your room experience, including the malfunctioning toilet and bath amenities, our Engineering and Housekeeping teams have been alerted to conduct a thorough inspection of Room 1105 to ensure all defects are rectified immediately. With respect to room upgrades and extra bed charges, while upgrades are subject to availability and room configuration, we sincerely regret that this was not communicated clearly and professionally during your stay. Your feedback is taken very seriously, and it has been shared with the respective department heads for corrective action. We truly value your loyalty as an Accor Gold member and would appreciate the opportunity to restore your confidence in us. Should you be open to it, please feel free to contact me directly so I may personally assist with your next visit. Once again, we apologize for the disappointment caused and thank you for bringing these matters to our attention. Sincerely, Vengkates Rao Cluster Assistant General Manager

Customer review rating 5.0/5

Diana L. Families - Confirmed reviews ALL

Wonderful

Customer review rating 4.5/5

Yaw Y. C. Families - Confirmed reviews ALL

Room quality is well maintained.

Dear Yaw Y. C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you had a pleasant experience. Your kind words are truly appreciated and will be shared with our team as they serve as a great motivation to continue providing warm and attentive service. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Other web-users rate our hotel

  • 251 reviews 8.3/10 Location
  • 297 reviews 7.3/10 Room
  • 220 reviews 8.5/10 Service
  • 7 reviews 8.8/10 WiFi
  • 180 reviews 7.8/10 Cleanliness
  • 62 reviews 4.3/10 Breakfast
  • 53 reviews 7.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur