Dear Alasdair R., Thank you for taking the time to share your kind feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are delighted to know that you enjoyed your stay and found our hotel comfortable. It is also wonderful to hear that our friendly and helpful team contributed positively to your overall experience. Your kind words are truly appreciated and serve as great encouragement for our entire team to continue delivering warm hospitality and comfortable stays for all our guests. Thank you once again for choosing ibis Styles Kuala Lumpur Sri Damansara. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Boon W. Y., Thank you for taking the time to share such detailed feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We sincerely apologize that several aspects of your experience did not meet your expectations, particularly as reflected in your 30/100 rating. We are pleased to know that you appreciated the Family Room design, spacious living area, bright and airy environment, and the separate toilet and shower facilities. However, we regret the inconveniences you experienced during your stay. Regarding the shower room, drainage, and unpleasant odor, we sincerely apologize. We understand how uncomfortable it can be when water spills over and drainage is slow. Our Engineering and Housekeeping teams will be informed to inspect the drainage system and ensure the affected areas are thoroughly cleaned and properly maintained. We also acknowledge your feedback regarding the hanging desk lamp. We are sorry for the inconvenience caused and will highlight this to the relevant team to review the positioning and safety of the fixture. Regarding breakfast, we are sorry that the selection did not meet your expectations, particularly in terms of variety and protein options. Your detailed comments have been shared with our Food & Beverage team for review as we continuously work to improve our breakfast offerings. Most importantly, we sincerely apologize for the inconvenience caused by both lifts being out of service, requiring you to use the stairs from the 11th floor. We fully understand how unpleasant and inconvenient this must have been, and we regret that this occurred during your stay. Your feedback is valuable to us as it highlights areas requiring our attention and improvement. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Keah K. L., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We sincerely apologize for the inconvenience you experienced with the air-conditioning in Room 1311. We understand how uncomfortable it must have been to find the room still warm despite setting the temperature, especially during the night. We have taken note of Room 1311 and will have our Engineering team inspect the air-conditioning system, including the thermostat and cooling performance, to identify and rectify the issue accordingly. Thank you for bringing this matter to our attention. Your feedback is important to us and helps us improve our room facilities and guest experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Toon K. O., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are delighted to know that you enjoyed our convenient location and had a great stay with us. It is especially rewarding to hear that you plan to return, as this is one of the greatest compliments we could receive. Your kind words and excellent rating are truly appreciated and serve as great encouragement to our team to continue delivering memorable experiences for all our guests. Thank you for choosing ibis Styles Kuala Lumpur Sri Damansara. We look forward to welcoming you back for another enjoyable stay in the near future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Sumitha S., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are pleased to know that you appreciated our ample parking facilities and the welcoming ambience of our lobby. However, we are truly sorry to learn that the cleanliness and condition of your room did not meet your expectations. Please accept our sincere apologies for the dusty room, the air-conditioning performance, and especially for the presence of an insect on the bed. This is certainly not the standard of cleanliness and comfort that we strive to provide, and we understand your disappointment. Your comments have been shared with our Housekeeping, Engineering, and Pest Control teams for immediate investigation and corrective action. We will also reinforce our room inspection procedures to ensure every room is thoroughly cleaned and carefully checked before being released for guest arrival. We regret that we were not informed of these issues during your stay, as our team would have been more than happy to assist by offering a room change or resolving the concerns immediately. We truly value your feedback and are disappointed that this experience differed from your previous stays at other ibis hotels. We hope you will give us another opportunity in the future to restore your confidence and provide you with the quality stay you rightfully expect from the ibis brand. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Lim S. S., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are pleased to know that your experience was consistent with your expectations of the ibis brand. It is always encouraging to receive positive recognition from our guests. We also appreciate your feedback regarding the design of the sink. Your comments are valuable to us and will be shared with the relevant team for consideration. As the sink design is part of the ibis Styles room concept, we understand that individual preferences may vary, and we appreciate you taking the time to share your thoughts. Thank you once again for your valuable feedback. We look forward to welcoming you back to ibis Styles Kuala Lumpur Sri Damansara for another enjoyable stay in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Norida R., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are delighted to know that you found your stay to be good value for money. Providing a comfortable stay experience with convenient facilities and quality service at a reasonable value is something we continuously strive to achieve for our guests. Your kind feedback is truly appreciated and serves as encouragement for our team to continue delivering a pleasant experience for all our guests. Thank you for choosing ibis Styles Kuala Lumpur Sri Damansara. We look forward to welcoming you back again in the near future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Chan P. C., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are delighted to know that you had a good night's sleep and found the bed comfortable. It is also wonderful to hear that our friendly staff and the cleanliness of your room contributed to an enjoyable stay. At the same time, we sincerely apologize for the inconvenience caused by the smell of cigarette smoke in the corridor. Please be assured that ibis Styles Kuala Lumpur Sri Damansara is a non-smoking hotel, and smoking is strictly prohibited in all guest rooms and indoor public areas. We regret that some guests may not have complied with this policy. Your comments have been shared with our team, and we will continue to monitor the corridors and enforce our non-smoking policy to ensure a more pleasant environment for all guests. Thank you once again for your valuable feedback. We appreciate your support and look forward to welcoming you back for another comfortable stay in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Youngjo K., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We appreciate your suggestion regarding the availability of bottled water and the idea of having a mini store in the lobby. We would like to share that bottled drinking water is available for purchase at our lobby area. It is conveniently located in the chiller at Streat's Lounge, should guests wish to purchase bottled water or other chilled beverages during their stay. We also appreciate your valuable suggestion, and we will take it into consideration as we continue to enhance the convenience and overall experience for our guests. Thank you once again for your feedback. We look forward to welcoming you back to ibis Styles Kuala Lumpur Sri Damansara in the near future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Teoh H. C., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are pleased to know that you found the room satisfactory. However, we sincerely apologize for the shortcomings you experienced during your stay. We regret the confusion regarding the breakfast operating hours and the manner in which the situation was handled. Clear communication and courteous service are fundamental aspects of hospitality, and we are sorry that this was not reflected during your experience. Your comments have been shared with the relevant team for further coaching and improvement. Regarding the welcome drink benefit, please allow us to clarify that the selection of welcome beverages is determined by the participating hotel's offering and may vary between Accor properties. At ibis Styles Kuala Lumpur Sri Damansara, the available welcome drink options currently include selected soft drinks and coffee. We appreciate your feedback regarding additional beverage choices, including hot chocolate, and will take your comments into consideration as we continue to enhance our guest experience. As a valued ALL Platinum member, we sincerely appreciate your loyalty and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Michael Y. L. S., Thank you for your perfect rating and for sharing your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are delighted to know that you found the hotel clean and that you received excellent service from our Front Desk team. Your kind words are truly appreciated and will be shared with our staff, as recognition like yours motivates us to continue delivering exceptional hospitality. Thank you for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the near future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Law E. C., Thank you for your wonderful feedback and for choosing ibis Styles Kuala Lumpur Sri Damansara. We are delighted to know that you had a comfortable stay and enjoyed a restful night's sleep. Providing a relaxing and enjoyable experience for our guests is always our goal. We would also like to thank you for recognizing Mr. Yoga's efforts. We are pleased to hear that he was caring, accommodating, and able to assist with your request for a quiet room. Your kind words will certainly be shared with him and the rest of our team, as such recognition serves as great motivation for us all. Thank you once again for your support and appreciation. We look forward to welcoming you back for another comfortable and memorable stay in the near future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Mohd K. N. S., Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are delighted to know that you enjoyed a comfortable stay and found our hotel to offer good value for money. It is especially rewarding to hear that you appreciated the welcome amenities prepared for you and enjoyed your dining experience at our restaurant. Your kind compliments will certainly be shared with our team. We are also pleased that our fitness room met your needs during your stay. We appreciate your feedback regarding the gym size and will keep this in mind as we continue to enhance our facilities and services. Most importantly, we are thrilled to hear that you plan to return on your next visit. Thank you for your support and confidence in us. We look forward to welcoming you back again soon for another enjoyable stay. Sincerely, Vengkates Rao Assistant Cluster General Manager

Dear Sarah S.. Thank you for taking the time to share such a wonderful review of your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are truly delighted to learn that you had an enjoyable and stress-free experience with us. It is especially rewarding to know that our convenient location next to the MRT station made it easy for you to explore the city and that our team's assistance left a positive impression on your stay. Your kind words regarding our staff's flexibility and friendliness are greatly appreciated. We firmly believe that small acts of hospitality can make a meaningful difference to our guests' experiences, and we are pleased that our team was able to assist you when needed. We are also glad that you found our in-room amenities and practical features, such as the USB charging option and filtered drinking water, useful and convenient. It is wonderful to know that these thoughtful touches contributed to your comfort during your stay. Thank you once again for your generous recommendation and for choosing to stay with us. We look forward to welcoming you back to ibis Styles Kuala Lumpur Sri Damansara on your next visit to Malaysia. Sincerely, Vengkates Rao Assistant Cluster General Manager

Dear Joslyn W., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are sorry to learn that the bathroom layout and overall room design did not meet your expectations. We understand that privacy and convenience are important factors, especially for guests travelling with senior family members. Please allow us to share that the bathroom configuration is part of the ibis Styles brand's modern room design concept. However, we fully appreciate that individual preferences and needs may vary, and we regret that the layout was not suitable for your stay. Your comments regarding the separation of the bathroom facilities and the challenges this may present for senior citizens have been noted and will be shared with the relevant teams for consideration. We sincerely appreciate your candid feedback, as it helps us better understand our guests' experiences and expectations. We hope to have the opportunity to welcome you again in the future. Sincerely, Vengkates Rao Assistant Cluster General Manager

Dear Chin G. G., Thank you for taking the time to share your feedback. We are delighted to hear that you found your room clean and tidy upon check-in. Providing a comfortable and welcoming environment for our guests is one of our top priorities, and it is always encouraging to receive such positive comments. We appreciate your support and look forward to welcoming you back to ibis Styles Kuala Lumpur Sri Damansara in the near future. Sincerely, Vengkates Rao, Assistant Cluster General Manager

Dear Melissa A. Y., Thank you for sharing your feedback with us. We sincerely apologize for the confusion and concern caused regarding your booking status after extending your stay. We understand how unsettling it must have been to see the reservation appearing as cancelled on the application. We are glad that our team was able to assist and verify that your full stay arrangement remained confirmed in the booking system. Nevertheless, we regret the inconvenience caused by the application display issue and appreciate your patience and understanding throughout the situation. Your feedback is truly valuable, and we will share this matter with the relevant parties for further review and improvement. Thank you once again for staying with us, and we look forward to welcoming you back for a smoother and more enjoyable experience in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Dear Su K. W., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize that your experience did not fully meet your expectations. We regret the inconvenience caused by the sound insulation, limited parking availability, breakfast replenishment, and the lack of staffing at the reception desk during your visit. Please be assured that your comments have been shared with the respective departments for further review and improvement, as we continuously strive to enhance both our facilities and service standards for our guests. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you again for a more pleasant stay experience in the future. Sincerely, Vengkates Rao, Cluster Assistant General Manager

Dear Mark T., Thank you for sharing your feedback with us. We sincerely regret to learn that your recent experience did not fully meet your expectations. We understand your disappointment regarding the fruit platter and late check out benefits. Please allow us to clarify that the benefits for ALL – Accor Live Limitless members may vary depending on membership tier, hotel participation, and room availability. Nevertheless, we truly appreciate your feedback and understand your comparison with experiences at other hotels. We apologize if the explanation provided during your stay caused any inconvenience or dissatisfaction. Your comments have been shared with our team to ensure that communication regarding member benefits is delivered more clearly and consistently in the future. As a valued ALL member, your loyalty is greatly appreciated, and we hope to have the opportunity to welcome you again and provide you with a more pleasant experience on your next visit. Sincerely, Vengkates Rao Cluster Assistant General Manager