ibis Styles Kuala Lumpur Sri Damansara 3 stars

Customer review rating (ALL Rating) 4.0/5 79 reviews

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No.5 Jalan Cempaka SD 12/5, Bandar Sri Damansara PJU 9, 52200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Sri Damansara Barat MRT with easy access to Kuala Lumpur.

  • Complimentary WiFi and covered parking for a seamless and convenient stay.

  • Restaurant, bar and flexible meeting spaces for business and social gatherings.

  • Fully equipped fitness centre designed to support your wellness and lifestyle needs.

  • Dedicated Business Centre offering a comfortable space for work and productivity.

Our accommodation(s)

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Hotel location

ibis Styles Kuala Lumpur Sri Damansara

No.5 Jalan Cempaka SD 12/5, Bandar Sri Damansara PJU 9
52200 KUALA LUMPUR
Malaysia

GPS:3.197637, 101.607614

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

STREATS CAFE

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Located on level 2, the restaurant serves a buffet breakfast and a la carte lunch and dinner. International and local culinary options are available in a comfortable ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  79 reviews

Customer review rating 3.5/5

Chin G. G. Business - Confirmed reviews ALL

room is clean and tidy upon check in

Dear Chin G. G., Thank you for taking the time to share your feedback. We are delighted to hear that you found your room clean and tidy upon check-in. Providing a comfortable and welcoming environment for our guests is one of our top priorities, and it is always encouraging to receive such positive comments. We appreciate your support and look forward to welcoming you back to ibis Styles Kuala Lumpur Sri Damansara in the near future. Sincerely, Vengkates Rao, Assistant Cluster General Manager

Customer review rating 4.5/5

Melissa A. Y. Families - Confirmed reviews ALL

Had a scare when the app showed that my original stay was cancelled when i extended my stay by 1 day. Eventually the team showed me that the booking system still reflected my entire stay. The app failed us.

Dear Melissa A. Y., Thank you for sharing your feedback with us. We sincerely apologize for the confusion and concern caused regarding your booking status after extending your stay. We understand how unsettling it must have been to see the reservation appearing as cancelled on the application. We are glad that our team was able to assist and verify that your full stay arrangement remained confirmed in the booking system. Nevertheless, we regret the inconvenience caused by the application display issue and appreciate your patience and understanding throughout the situation. Your feedback is truly valuable, and we will share this matter with the relevant parties for further review and improvement. Thank you once again for staying with us, and we look forward to welcoming you back for a smoother and more enjoyable experience in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Customer review rating 2.5/5

Su K. W. Business - Confirmed reviews ALL

Sound proofing not that great, could hear neighbour snooring, traffic sound. Limited car park. Breakfast not replenished promptly. Lack of staff at reception desk.

Dear Su K. W., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize that your experience did not fully meet your expectations. We regret the inconvenience caused by the sound insulation, limited parking availability, breakfast replenishment, and the lack of staffing at the reception desk during your visit. Please be assured that your comments have been shared with the respective departments for further review and improvement, as we continuously strive to enhance both our facilities and service standards for our guests. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you again for a more pleasant stay experience in the future. Sincerely, Vengkates Rao, Cluster Assistant General Manager

Customer review rating 2.5/5

Mark T. Business - Confirmed reviews ALL

I was not very pleased as I was told silver membership not entitled to fruit platter and later check out is subjective. So it is sad cos all other hotels - this is a given

Dear Mark T., Thank you for sharing your feedback with us. We sincerely regret to learn that your recent experience did not fully meet your expectations. We understand your disappointment regarding the fruit platter and late check out benefits. Please allow us to clarify that the benefits for ALL – Accor Live Limitless members may vary depending on membership tier, hotel participation, and room availability. Nevertheless, we truly appreciate your feedback and understand your comparison with experiences at other hotels. We apologize if the explanation provided during your stay caused any inconvenience or dissatisfaction. Your comments have been shared with our team to ensure that communication regarding member benefits is delivered more clearly and consistently in the future. As a valued ALL member, your loyalty is greatly appreciated, and we hope to have the opportunity to welcome you again and provide you with a more pleasant experience on your next visit. Sincerely, Vengkates Rao Cluster Assistant General Manager

Customer review rating 4.5/5

Zetty N. H. Couples - Confirmed reviews ALL

Everything was great — from the check-in process to the hospitality provided by the team. Prior to my stay, I had sent an email inquiry requesting a complimentary basic bed decoration for a birthday celebration, and I was happy to receive confirmation that it could be arranged without any charges. However, upon entering the room during check-in, the decoration had not been prepared yet. I later went to the Front Office and informed them, and the arrangement was eventually completed. There is room for improvement in terms of communication within the Front Office team. I would also like to suggest that internal issues or miscommunication should not be discussed in front of guests, as I overheard staff mentioning that they had not received any information regarding my earlier request. Based on my own experience working in the hotel industry, it is not pleasant for guests to hear internal operational matters being discussed openly. Such discussions should ideally be handled privately among staff members. Overall, the stay was still enjoyable. I also appreciated the complimentary drinks provided by housekeeping. The breakfast team was warm, welcoming, and provided excellent service throughout.

Dear Zetty N. H., Thank you for taking the time to share your detailed feedback with us. We are truly pleased to know that you had an enjoyable stay overall and that you appreciated the hospitality from our team, the complimentary drinks prepared by housekeeping, as well as the warm service provided by our breakfast team. At the same time, we sincerely apologize for the inconvenience regarding the birthday bed decoration arrangement and the lapse in communication within our Front Office team. Your comments are genuinely appreciated, especially coming from someone with hospitality experience, and we fully understand your concern regarding internal discussions being overheard by guests. Please rest assured that your feedback has been shared with the respective team for further improvement and coaching to ensure better communication and professionalism moving forward. Thank you once again for your valuable feedback and for choosing to stay with us. We truly hope to have the opportunity to welcome you back again for an even more seamless and memorable experience. Sincerely, Vengkates Rao, Cluster Assistant General Manager

Other web-users rate our hotel

  • 273 reviews 8.7/10 Location
  • 325 reviews 7.4/10 Room
  • 252 reviews 8.8/10 Service
  • 5 reviews 8.3/10 WiFi
  • 198 reviews 8.2/10 Cleanliness
  • 71 reviews 5.1/10 Breakfast
  • 60 reviews 7.9/10 Vibe

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