ibis Styles Kuala Lumpur Sri Damansara 3 stars

Customer review rating (ALL Rating) 4.0/5 99 reviews

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No.5 Jalan Cempaka SD 12/5, Bandar Sri Damansara PJU 9, 52200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Sri Damansara Barat MRT with easy access to Kuala Lumpur.

  • Complimentary WiFi and covered parking for a seamless and convenient stay.

  • Restaurant, bar and flexible meeting spaces for business and social gatherings.

  • Fully equipped fitness centre designed to support your wellness and lifestyle needs.

  • Dedicated Business Centre offering a comfortable space for work and productivity.

Our accommodation(s)

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Room 1

Hotel location

ibis Styles Kuala Lumpur Sri Damansara

No.5 Jalan Cempaka SD 12/5, Bandar Sri Damansara PJU 9
52200 KUALA LUMPUR
Malaysia

GPS:3.197637, 101.607614

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Hotel services

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On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

STREATS CAFE

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Located on level 2, the restaurant serves a buffet breakfast and a la carte lunch and dinner. International and local culinary options are available in a comfortable ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  99 reviews

Customer review rating 1.5/5

Boon W. Y. Families - Confirmed reviews ALL

Dear Boon W. Y., Thank you for taking the time to share such detailed feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We sincerely apologize that several aspects of your experience did not meet your expectations, particularly as reflected in your 30/100 rating. We are pleased to know that you appreciated the Family Room design, spacious living area, bright and airy environment, and the separate toilet and shower facilities. However, we regret the inconveniences you experienced during your stay. Regarding the shower room, drainage, and unpleasant odor, we sincerely apologize. We understand how uncomfortable it can be when water spills over and drainage is slow. Our Engineering and Housekeeping teams will be informed to inspect the drainage system and ensure the affected areas are thoroughly cleaned and properly maintained. We also acknowledge your feedback regarding the hanging desk lamp. We are sorry for the inconvenience caused and will highlight this to the relevant team to review the positioning and safety of the fixture. Regarding breakfast, we are sorry that the selection did not meet your expectations, particularly in terms of variety and protein options. Your detailed comments have been shared with our Food & Beverage team for review as we continuously work to improve our breakfast offerings. Most importantly, we sincerely apologize for the inconvenience caused by both lifts being out of service, requiring you to use the stairs from the 11th floor. We fully understand how unpleasant and inconvenient this must have been, and we regret that this occurred during your stay. Your feedback is valuable to us as it highlights areas requiring our attention and improvement. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Customer review rating 2.5/5

Keah K. L. Business - Confirmed reviews ALL

Dear Keah K. L., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We sincerely apologize for the inconvenience you experienced with the air-conditioning in Room 1311. We understand how uncomfortable it must have been to find the room still warm despite setting the temperature, especially during the night. We have taken note of Room 1311 and will have our Engineering team inspect the air-conditioning system, including the thermostat and cooling performance, to identify and rectify the issue accordingly. Thank you for bringing this matter to our attention. Your feedback is important to us and helps us improve our room facilities and guest experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Customer review rating 4.5/5

Toon K. O. Families - Confirmed reviews ALL

Dear Toon K. O., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are delighted to know that you enjoyed our convenient location and had a great stay with us. It is especially rewarding to hear that you plan to return, as this is one of the greatest compliments we could receive. Your kind words and excellent rating are truly appreciated and serve as great encouragement to our team to continue delivering memorable experiences for all our guests. Thank you for choosing ibis Styles Kuala Lumpur Sri Damansara. We look forward to welcoming you back for another enjoyable stay in the near future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Customer review rating 2.5/5

Sumitha S. Couples - Confirmed reviews ALL

Dear Sumitha S., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are pleased to know that you appreciated our ample parking facilities and the welcoming ambience of our lobby. However, we are truly sorry to learn that the cleanliness and condition of your room did not meet your expectations. Please accept our sincere apologies for the dusty room, the air-conditioning performance, and especially for the presence of an insect on the bed. This is certainly not the standard of cleanliness and comfort that we strive to provide, and we understand your disappointment. Your comments have been shared with our Housekeeping, Engineering, and Pest Control teams for immediate investigation and corrective action. We will also reinforce our room inspection procedures to ensure every room is thoroughly cleaned and carefully checked before being released for guest arrival. We regret that we were not informed of these issues during your stay, as our team would have been more than happy to assist by offering a room change or resolving the concerns immediately. We truly value your feedback and are disappointed that this experience differed from your previous stays at other ibis hotels. We hope you will give us another opportunity in the future to restore your confidence and provide you with the quality stay you rightfully expect from the ibis brand. Sincerely, Vengkates Rao Cluster Assistant General Manager

Customer review rating 3.5/5

Lim S. S. Business - Confirmed reviews ALL

Dear Lim S. S., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara. We are pleased to know that your experience was consistent with your expectations of the ibis brand. It is always encouraging to receive positive recognition from our guests. We also appreciate your feedback regarding the design of the sink. Your comments are valuable to us and will be shared with the relevant team for consideration. As the sink design is part of the ibis Styles room concept, we understand that individual preferences may vary, and we appreciate you taking the time to share your thoughts. Thank you once again for your valuable feedback. We look forward to welcoming you back to ibis Styles Kuala Lumpur Sri Damansara for another enjoyable stay in the future. Sincerely, Vengkates Rao Cluster Assistant General Manager

Other web-users rate our hotel

  • 269 reviews 8.6/10 Location
  • 346 reviews 7/10 Room
  • 262 reviews 8.8/10 Service
  • 197 reviews 7.6/10 Cleanliness
  • 74 reviews 5.1/10 Breakfast
  • 66 reviews 7.4/10 Vibe

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