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ibis Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.2/5 5,854 reviews
ibis Dubai Mall of the Emirates
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+ 16 Services
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Room 1

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Hotel extras

  • A few minutes walk from Mall of the Emirates

  • Free WiFi, Private Indoor Car Park

  • Rooftop swimming pool

  • Free daily shuttle to the beach

  • A few minutes away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 1 meeting room(s)

Hotel location

ibis Dubai Mall of the Emirates

2 A Street
Al Barsha Heights
P.O Box 283825
283825
dubai
united arab emirates

Tel: +97143823000

Fax: (+971)4/3823001

Contact email

Check-in from 14h00

Check out up to 12h00

  • Dubai Metro :   Red Mall of the Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodations

Your sleep is our priority. A modern, connected, soundproofed room. From relaxing beds, black-out curtains to office space for you to do your work, we're dedicated to your comfort. Every little detail has been carefully considered, developed and tested.

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 19m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

AMICI

Type of cuisine: International

Amici Restaurant is located next to the lobby of the hotel. Guests can enjoy international cuisine in a contemporary setting at an affordable price. Early risers start from 4:00 am till 6:30 am and late risers start from 10:00 am till 12:00 noon.

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ BAR

Photo non contractuelle / Strictly non binding

Unwind with your favourite cocktail or try something new from the exclusive and diverse menu at the Ezaz Bar & Lounge located in the lobby. Ezaz has a vibrant ambiance that is complemented by its chic style and classic design.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 75 m²

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 35 people

Find out more

Our guest reviews for
ibis Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,854 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,073 reviews

Well located, but some of the staff aren't professional

Customer review rating 4.2/5

Islam Z. E. Business - 24/02/2020 Confirmed reviews ALL

Since we have arrived, the house keeping always missing some of his duties and we had to call them several times to send towels, sugar, etc.. However, the reception most of the time aren’t answering the phone. So we have to go down. The most important issue, that we have used the hotel laundry service and after waiting for the laundry to be finish on next day. We contacted the reception and asked for the clothes. They told us that the clothes are ready and we have to go down to the reception to pay or else we will not take the clothes. They way of holding our clothes until payment was very rude and unacceptable. I have met the hotel manager and she was very understanding with the situation and she offered to upgrade us to Novotel suites. However, we have already booked Ibis One Central and already paid. So I would like you to get us a compensation in Ibis One Central booking as they are same hotel chain.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Comfortable & Delightful

Customer review rating 4.2/5

Ahmed A. Business - 24/02/2020 Confirmed reviews ALL

Nice people, Great Services, Comfortable, Clean, Quite rooms & in the middle of a lot of activities.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

not good one

Customer review rating 4.2/5

Anas O. Business - 23/02/2020 Confirmed reviews ALL

the hotel old and have smil

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Need Improvement

Customer review rating 4.2/5

Sameer A. Business - 22/02/2020 Confirmed reviews ALL

Need to improve room service-mobile connectivity issue and your entertainment channels

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Very cooperative staff,all four in front office. They make you feel home away from home.

Customer review rating 4.2/5

D. /. U. N. Business - 22/02/2020 Confirmed reviews ALL

Happy memories, will surely recommend . Staff is your top prize besides location and a departmental store. In mall,lot of variety of food.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

RECOMMEND, WELL LOCATED, GOOD STAY

Customer review rating 4.2/5

Olga R. R. Friends - 22/02/2020 Confirmed reviews ALL

Hello dear friends, I think I forgot in my room- 658 at 18.02.1920, one packet with a white blouse and souvenir - present for my son. I think it falls down from my suitcase, near or down to the bed. If you find it, I will be thankful to send me the packet to my address: Sofia, Bulgaria, ul. Maistor D.Sofianliata 2B, bl.3, vh.B, et.1, ap.2. - Olga R. R. - GSM +35…6. Thank you!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Always a pleasure and comfortable stay

Customer review rating 4.2/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Service is always good and consistent. The breakfast buffet is fresh and lot's of variety available.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good rooms, great location.

Customer review rating 4.2/5

Alan Couples - 16/02/2020 Confirmed reviews ALL

Interactions with staff were easy - all very helpful. Two suggestions: 1. A simple map showing the easiest way into (and hence out of) the Mall of the Emirates. The entries to the Mall are not obvious to pedestrians. 2. Advice that if the bar is smoky then it is OK to take your drink to the tables just outside the bar entry.

Dear Alan H., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.With regards to your comment about alcohol can be drink outside the bar, please be informed that according to the UAE law we cannot drink or serve alcohol outside the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good location

Customer review rating 4.2/5

Waleed Z. Business - 14/02/2020 Confirmed reviews ALL

It was a really good experience within the budget. Will definitely consider it again on my next visit

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.2/5

Bilal Business - 13/02/2020 Confirmed reviews ALL

Very good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

business trip

Customer review rating 4.2/5

Martin J. Business - 13/02/2020 Confirmed reviews ALL

another business trip, always stay here, easy access to Metro and Mall

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Value for money

Customer review rating 4.2/5

Gregory Families - 11/02/2020 Confirmed reviews ALL

Very good location. Nice hotel and extremely polite team at the reception desk

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Nice stay

Customer review rating 4.2/5

Nawfal R. Business - 11/02/2020 Confirmed reviews ALL

The receptionist was very nice and helpful, the rooms were clean and such a nice space , the room cleaning guys were good too but there was a small problem which is the voice cancellation between the room and the corridor and the breakfast was a little bit poor :( . But I wish I can visit you next time and I really appreciate your help. Stay safe and keep up the good work :) Thanks a lot.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and for sure your concern will be taken into consideration of improvement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

good

Customer review rating 4.2/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Low standard in room cleanliness and food

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

well located economic but neat hotel with satisfying good breakfast

Customer review rating 4.2/5

Shervin S. Friends - 10/02/2020 Confirmed reviews ALL

It was a great stay at its economic level with neat and clean room with necessary facilities. The breakfast was more than enough and good at the level of the hotel. The reception personnel were polite and helpful. There just two things that would be better if were provided at the rooms, a safe box and soft slippers for guests.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay, well located, near metro , near mall

Customer review rating 4.2/5

Hichem Business - 10/02/2020 Confirmed reviews ALL

Nice stay,

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well located

Customer review rating 4.2/5

Samer Business - 10/02/2020 Confirmed reviews ALL

Very good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.2/5

Anonymous Families - 08/02/2020 Confirmed reviews ALL

Good comfortable stay Parking is good also

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay but same problems

Customer review rating 4.2/5

Mohammad A. Couples - 07/02/2020 Confirmed reviews ALL

The experience is good except for the same old problem that I have been facing for years; Check In time: Check in time in all Ibis hotels takes at least 20 to 30 mins. I have complained about this many many many times before. What is even worse is that I'm already a member and my information should already be available in the hotels system. For the millionth time please improve your system to at least let Accor Hotels members check in faster. This always ruins an overall good experience with Accor Hotels.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that you faced some difficulty upon check-in; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well located

Customer review rating 4.2/5

John S. Business - 06/02/2020 Confirmed reviews ALL

It was good but looks like I left my handset in 272

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please feel free to contact our 24/7 reception ,our helpful team always available to assist you if you need any help. We appreciate your sharing your feedback, and we are looking forward welcoming you again in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
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