ibis Dubai Mall of the Emirates

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ibis Dubai Mall of the Emirates 3 stars

Customer review rating (ALL Rating) 4.6/5 732 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A few minutes walk from Mall of the Emirates

  • Complimentary WiFi

  • Private Indoor Car Park

  • Located in the heart of Al Barsha's business and leisure district

  • A few minutes away from Dubai Metro Station

Hotel location

ibis Dubai Mall of the Emirates

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O Box 283825
283825 DUBAI
United Arab Emirates

  • Dubai Metro:  Red Mall of the Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS:25.116528, 55.196111

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AMICI ITALIAN RESTAURANT

Amici Italian Restaurant, where friends meet. Guests can savor authentic Italian cuisine as Amici showcases a bistronomic journey in a casual venue. Early risers can enjoy breakfast from 4:00 am till 6:30 am and then at 10:00 am till 12:00 noon.

Our accommodation(s)

Your sleep is our priority. A modern, connected, soundproofed room. From relaxing beds, black-out curtains to office space for you to do your work, we're dedicated to your comfort. Every little detail has been carefully considered, developed and tested.

Our guest reviews

Our guest reviews for
ibis Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  732 reviews

TripAdvisor Rating  4.5/5  2,377 reviews

Certificate of excellence 2022

Well amazed

Customer review rating 5.0/5

Michelle H. Families - Confirmed reviews ALL

Top notch service. We all felt safe throughout the stay of the whole family. Can’t wait to come back next time to enjoy the hotel, it’s facilities and all the things you can do around the hotel! Thanks to the wonderfully staff hanecel irekin and jefferson.

Dear Michele H. M., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Customer review rating 5.0/5

Zograbi Couples - Confirmed reviews ALL

It was very excellent. The crew/front desk irekin and jeffeson kofi are very friendly. They accomodate me very well. Health protocol followed. The room is 10/10. The food is also great.

Dear Khaled Z., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Guest love

Customer review rating 5.0/5

Qin Solo - Confirmed reviews ALL

We felt the wonderfully service from everyone waiters and reception hanecel and Jefferson such one of the besh

Dear Qin Y., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

The staff

Customer review rating 5.0/5

Ehtaiba Solo - Confirmed reviews ALL

The staff extremely accommodating from bellman rana the reception jeffeson and hanecel they were very helpful.

Dear Ehtaiba A., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Guest important

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Housekeeping Vijay making sure that we are getting the service . Jefferson accomdstiong the phone call with our inquiry.

Dear Al Bolushi A., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Organize

Customer review rating 5.0/5

Anne-kristina K. Solo - Confirmed reviews ALL

The hotel is well-located near several restaurants, easy access. the room was very clean, organized, and smelled fresh. The room is small and has facilities, the mattress is very comfortable. Very nice concierge at front desk especially Jefferson and kofi .

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

We love the way the reception assist us hanecel and Jefferson smiling greeting us . I

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Great location and friendly staff

Customer review rating 5.0/5

Vilnur Business - Confirmed reviews ALL

Very comfortable place,a home away from home.Very helpful housekeeping staff Vijay and Durga.I will come again and bring my friends.

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Fantastic service

Customer review rating 5.0/5

S. Business - Confirmed reviews ALL

I am totally satisfied and totally recommend this hotel for everybody. Staff were very helpful and nice especially Vijay, Jefferson and Eriken.

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

good location and price

Customer review rating 4.5/5

T. Couples - Confirmed reviews ALL

helpful and kind staff, good location near the Mall of Emirates and metro, reasonable size rooms, and good price

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Customer review rating 4.5/5

Wai Solo - Confirmed reviews ALL

Hotel staff are very nice service with a smile, most specially to Front Desk Jefferson and hanecel who check us .they were very Helpfuly and accommodating

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Clean room

Customer review rating 5.0/5

O. B. Solo - Confirmed reviews ALL

Hanecel and Jefferson was also kind and helpful with anything, with perfect English, so there were no miscommunication issues." Housekeeping Vijay sush amazing staff .

Dear b. O., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Good visit

Customer review rating 5.0/5

Alves Solo - Confirmed reviews ALL

This hotel location amazing hanecel was halepul and Jefferson as well .

Dear Joyce Kazue A., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

We enjoyed

Customer review rating 5.0/5

Musaaed Couples - Confirmed reviews ALL

We exactly enjoyed this hotel Jefferson and hanecel was soo Great.

Dear Muteb S., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Good stay

Customer review rating 5.0/5

Saeed A. Business - Confirmed reviews ALL

Very friendly staff and great service provided by housekeeping staff Vijay and Nirmal and in reception Eriken was very helpful..

Dear Adam Saeed A., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Amazing experience

Customer review rating 5.0/5

H. P. Business - Confirmed reviews ALL

Special thanks two housekeeping gentleman Vijay and Jit. See you soon guys..

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Customer review rating 5.0/5

Buddhaman S. Solo - Confirmed reviews ALL

We all know Accor hotel one of the best hotel service wise great phone and request fast thanks to Jefferson all the fats service .

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Best home away from home.

TripAdvisor rating 5.0/5

MOSES K TripAdvisor review

We had the best stay at ibis because staff were calm , room was clean, location was super nice just few minutes from metro station and food and beverages we had was nice . Best place for stay in dubai

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Ibis Mall of the Emirates Dubai. We are delighted to hear that we were able to meet your expectations during your stay and appreciate your kind words. Your comments have been shared with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We are pleased that you enjoyed your stay and certainly look forward to welcoming you back in the near future Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Nice short stay to visit Expo 2020

TripAdvisor rating 4.0/5

X A TripAdvisor review

Good hotel, close approximately to Mall of the Emirates / Metro and other attractions like Dubai Marina, JBR and Dubai Mall. My stay is to visit the Expo 2020. Friendly staff. Good breakfast with room for improvement. Unfortunately there's no fitness center/gym to be used.

Dear Valuable guest Thank you choosing The Ibis Mall of the Emirates as your host during your recent visit. We are humbled to have received wonderful comments, and truly delighted that you found the associates welcoming while anticipating guest’s needs, happy to hear that breakfast too was great! However, we are disappointed that you were let down by the room. Thanks again for providing such a wonderful review and we look forward to welcoming you back to Ibis Mall of the Emirates in the near future. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Bad room experience

TripAdvisor rating 2.0/5

tariqElsakaan Business - TripAdvisor review

First time to stay at Ibis Mall of Emirates and will be my last. First day i entered the room the bed side lamp was tilted and about to fall. 2nd day i had a cockroach in the the bathroom as well as midges flying all over the place. Last night in the room i noticed that the bed sheets are smaller than the mattress as well as long black hair on the mattress (i'm bald). Apart from my room the location is good and the staff are helpful but for one receptionist. I have stayed in a lot of hotels ranging from 2 to 5 stars and this by far is the worst of them.

Dear Valuable Guest Thank you for taking the time to provide us with feedback regarding your stay at Ibis Mall of the Emirates Hotel. We find it essential to constantly improve our guests experience and therefore very grateful for your constructive feedback. We are deeply disappointed that you felt the service was not at par with your expectations; rest assured we are working on the aspects highlighted on your review to serve you and other guests better in future. We hope that you will allow us another opportunity to show you the gracious hospitality for which we take great pride in. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

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