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ibis Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.2/5 6,403 reviews

ALLSAFE approved hotel

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ibis Dubai Mall of the Emirates
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+ 20 Services

Hotel extras

  • A few minutes walk from Mall of the Emirates

  • Complimentary WiFi

  • Private Indoor Car Park

  • Located in the heart of Al Barsha's business and leisure district

  • A few minutes away from Dubai Metro Station

Hotel location

ibis Dubai Mall of the Emirates

Al Barsha 1, 2A Street
Opposite Mall of the Emirates
P.O Box 283825
283825 dubai
united arab emirates

Tel: +97143823000

Fax: (+971)4/3823001

Check-in from 14h00

Check out up to 12h00

  • Dubai Metro :  Red Mall of the Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Hotel services

AMICI

Amici Restaurant is located next to the lobby of the hotel. Guests can enjoy international cuisine in a contemporary setting at an affordable price. Early risers start from 4:00 am till 6:30 am and late risers start from 10:00 am till 12:00 noon.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 204 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 54 connecting rooms
    • 136 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • French
    • Russian
    • German
    • English
    • Arabic
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • ibis Mall of the Emirates
    • On site
    • 106 parking spaces
    • Private

Our accommodation(s)

Your sleep is our priority. A modern, connected, soundproofed room. From relaxing beds, black-out curtains to office space for you to do your work, we're dedicated to your comfort. Every little detail has been carefully considered, developed and tested.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 75

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 35 people

Find out more

Our guest reviews for
ibis Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,403 reviews

TripAdvisor Rating 4.5/5

2,269 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 5.0/5

Mansour A. Solo - 15/10/2021 Confirmed reviews ALL

Comfortable stay and very relaxing. Close proximity to mall of the emirates is the best part. Breakfast was awesome. Bedding was perfect.

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Great Stay

Customer review rating 5.0/5

Mohamed K. Business - 15/10/2021 Confirmed reviews ALL

The hotel staff is very helpful and friendly

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good location next to the mall. Some staff are amazing.

Customer review rating 4.0/5

Gabriella Solo - 14/10/2021 Confirmed reviews ALL

Happy I joined Accor and got Silver status through the app. The app does have glitches and bugs at random times, thus hindering booking. But overall happy with the app.

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 3.0/5

Hanane M. Business - 10/10/2021 Confirmed reviews ALL

The cleaner man was very professional and friendly, however when I lost an item of mine I had to look for it, hence I took off the bedsheet where I noticed A BIG YELLOW SPOT on the mattress protecter on my last day, which made me feel very sick. I was glad that was my last night. However no complaint on the cleaner himself, the hotel should have changed the mattress protection due to that BIG YELLOW spot not cover it with bedsheet. Also the reception was good but not very good, when I have requested to printout a file (1 paper) she informed me that once it's ready she will call, after 15 minutes no one called the room, I called back another lady confirmed that I can wait in the room and she will call once its ready, another 20 minutes later no one called, so I went down and it was there printed, just forgot to call. (oh yes it is here for you) the response was. I lost my passport wasn't sure if it was in the hotel or outside, the security was very good came up to the room and helped me looking for it, I informed the reception I need to tell the police the time of the day before I left the hotel to look for my passport as requested by the police, who confirmed that she will check and get back to me on the exact time (NO ONE CALLED BACK) Eventually the police found my passport I called the hotel to inform them, another lady answered I informed her with the passport case which she wasn't aware off and she asked have I lost something, since she didn't understand me I asked to speak to the manger or head of security to inform them, she kept me on hold for long and didn't want to transfer the line and kept asking what is the reason, which I have explained, however she didn't understand, in the end I decided since they didn't care to call me back with the timing or keep a message to the team about my passport in case someone find it, why should I care, so I hanged up. the reason of the 6 score is the cleaner man and the security and 1 lady of the reception only she was good, otherwise it would be 2 only.

Ibis Mall at the Emirates has become worse

Customer review rating 2.0/5

Ekaterina Solo - 06/10/2021 Confirmed reviews ALL

Hotel has become worse than in 2018 when it was 2 *. The shuttle to the beach was canceled, there was no access to the pool at the Suites Novotel, which was the main factor in the choice of the hotel. COVID 19 is not a reason for canceling these services. Moreover, there were ants in the room. I didn't change the room just because I came for only 5 days. But I am very disappointed. However, thanks for the free early check-in.

Amazing visit

Customer review rating 5.0/5

Anonymous Couples - 05/10/2021 Confirmed reviews ALL

Affordable price, excellent location! Quite smooth reservation process, very friendly service at the desk special mention to jefferson.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

It was bad experience

Customer review rating 0.5/5

Anonymous Solo - 02/10/2021 Confirmed reviews ALL

The hotel has nothing no gym nor pool. Very noise especially after 12:am the staff was good and the room was clean I asked them from my first day I arrived to change my room and I spend 12 days but they didn’t. I will not repeat this experience again

It was a good experience

Customer review rating 5.0/5

Farah Solo - 01/10/2021 Confirmed reviews ALL

The staff were so respectful and nice I had a good night and the room was well cleaned and tidy

Dear Farah Mohamad A., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Staff

Customer review rating 5.0/5

Zia Couples - 01/10/2021 Confirmed reviews ALL

Over all pleasant stayed friendly staff

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

well located

Customer review rating 3.5/5

Maryam Solo - 30/09/2021 Confirmed reviews ALL

the breakfast was very good and international

Dear Maryam A., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

very good

Customer review rating 5.0/5

Americo D. D. F. Business - 30/09/2021 Confirmed reviews ALL

very good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.5/5

Evgenii Solo - 27/09/2021 Confirmed reviews ALL

There was one day when hot water disappear exact during taking shower. Fortunately your cold water is not as cool as in my country so i managed to finish with shower. Except this tiny incident evrething was quite well. Brecfast was the best i had ever had in hotels. I ate a lot, more than i thought i could eate. Location of the hotel convinient enought to live for turist. Closeness of metro gives more oportunity to exsplore the city. I wish you had more adapters than you have now. Because I had to buy one myself. I do not like buying thinghs which getting useless in a week. Knowing what i know now about the hotel i would defenatly stay there agayne.

Good location and good staff

Customer review rating 4.5/5

Vikash Couples - 26/09/2021 Confirmed reviews ALL

Rooms are nice.. only this time I experience bad smell in bathroom.

Excellent

Customer review rating 5.0/5

Varun 0. Solo - 24/09/2021 Confirmed reviews ALL

Special thanks to Pari at the reception who made a wonderful experience Very attentive to any request

Dear Varun M., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good location

Customer review rating 5.0/5

Anonymous Solo - 23/09/2021 Confirmed reviews ALL

Amazing stay

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Simple hotel, Excellent staff

TripAdvisor rating 5.0/5

zayedskhalil2020 15/09/2021 TripAdvisor review

The hotel is right price/ performance ratio.The rooms are small,the bed was comfortable. The metro station is near,and there are many restaurants in the surrounding area.The staff was very helpful and hospitable and there for every need of mine.Thank you Mary Cris for attend our request.

Dear valued guest, We very much appreciate your comments regarding your stay at Ibis Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Its nice place and friendly staff

TripAdvisor rating 4.0/5

Lincheylovely 20/07/2021 TripAdvisor review

The room was simple and comfortable, the view from the room is not bad. The bed is OK and the room is smell good. The staff are amazing, friendly and approachable. Accessable going to the mall. Lots of restaurant.

Dear valued guest, We very much appreciate your comments regarding your stay at Ibis Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

All safe & very helpful staff

TripAdvisor rating 5.0/5

helal u 25/07/2020 TripAdvisor review

All are safe in this hotel very tidy room.Very helpful staff and welcoming. Great location I had wonderful stay I loved it. Special thanks to Ms.Mariam & Mr. Rana they are really very helpful thanks to everyone there.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Hotel Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Staff are very helpful.

TripAdvisor rating 5.0/5

JoShang86 14/07/2020 TripAdvisor review

When we arrive in the hotel, the lobby is so clean and it has good ambiance. We are upgraded to Novotel Hotel for some sort of reasons. The receptionist named Mary Ann assist us with a smile on her face. My partner said that he is very feel welcomed upon arriving in the hotel. We definitely come back again soon. Kudos to the staff who assists us in checking in and upon checkout. 👏👏👏

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Hotel Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Quiet stay

TripAdvisor rating 4.0/5

X A 13/03/2020 TripAdvisor review

Nice and quiet stay, location is 5 min walk to Mall of the Emirates and variety of restaurants with Carrefour on walk-able distance from the hotel which was convenient, friendly staff, breakfast relatively ok but could've been better.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

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