ibis Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.4/5 1,029 reviews

Best price
guarantee
ibis Mall Avenue Dubai - Image 1
ibis Mall Avenue Dubai - Image 2
ibis Mall Avenue Dubai - Image 3
ibis Mall Avenue Dubai - Image 4
Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O Box, 283825 DUBAI, United Arab Emirates

Description

Hotel extras

  • Few minutes walk from Mall of the Emirates & Metro Station

  • Lively pub and relaxed Italian dining, serving all-day dining options

  • Enjoy complimentary WiFi and secure private indoor parking throughout your stay

  • Located in the heart of Al Barsha's business and leisure district

  • Kids Club with fun activities for little guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 2 single beds equipped with the new bedding

Photo out of - Room with 2 single beds equipped with the new bedding

Equipped with the new Sweet Bed by ibis bedding, the new ibis room offers the ultimate in comfort: large double bed, desk, Internet, LCD flat-screen TV with all the best channels and a bathroom with shower.

Max. number of persons
3
Area
From 19 m² / 204 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 22'/56 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Hotel location

ibis Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O Box
283825 DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Telephone
Fax +971 4 382 3001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • 204 rooms
  • 3 rooms for people with reduced mobility
  • 54 connecting rooms
  • 136 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Equipements for children

  • Bottle Warmer
  • On site
  • Indoor parking
  • Private
  • 106 parking spaces
  • Max Limited Height: 2.1 m / 6.88 ft
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Amici Italian Restaurant

Photo out of - Amici Italian Restaurant

Amici Italian Restaurant, where friends meet. Guests can savor authentic Italian cuisine as Amici showcases a bistronomic journey in a casual venue.

Cooking style
Italian
Classifications & labels
0
Capacity
40
Accessibility
Accessible service
Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O Box, 283825 Dubai, United Arab Emirates
Telephone +971 4 382 3218
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Amici Italian Restaurant, where friends meet. Guests can savor authentic Italian cuisine as Amici showcases a bistronomic journey in a casual venue.

Your new neighbourhood pub in Al Barsha, serving hearty pub grub, great-value drinks and live sport on big screens. Perfect for post-shopping pints, casual bites and match nights with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,029 reviews

Customer review rating 5.0/5

Adam A. M. Business - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.0/5

Catherine O. F. Business - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 0.5/5

M I. S. M. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Clive M. Families - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 0.5/5

Altan E. Families - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.0/5

Catherine O. F. Business - Confirmed reviews ALL

As expected, standard Ibis, clean and easy to find.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 0.5/5

M I. S. M. Families - Confirmed reviews ALL

Very bad, No AC in room and poor customer service

Customer review rating 5.0/5

Clive M. Families - Confirmed reviews ALL

Location is great for families

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 0.5/5

Altan E. Families - Confirmed reviews ALL

Unfortunately, my experience at this hotel was extremely disappointing and far below the standards I would expect. First of all, the carpets in the corridors had an unpleasant smell. There were also not enough towels available for guests. When I requested additional towels, the housekeeping staff informed me that they had run out and were waiting for clean towels from the laundry. The towels were eventually delivered at around 6:00 PM, which is simply unacceptable for a hotel. The attitude of the reception staff was equally disappointing. There was no warmth, no welcoming smile, and absolutely no sense of hospitality. My Gold membership status was neither acknowledged nor recognized, and I was not offered a welcome drink. In particular, the female receptionist was unfriendly and showed no willingness to assist. I arrived at the hotel at 3:30 AM and explicitly offered to pay an additional fee for early check-in or a room upgrade. However, the receptionist refused to accommodate my request or offer any alternative solution. As a result, I had to sleep on a couch in the lobby for approximately three and a half hours. To make matters worse, when my relatives arrived at around 10:00 AM, they were also unable to access their room until 3:00 PM. Consequently, my cousin had to wait in my room for several hours. I fully understand that standard check-in times and room availability policies exist. However, what disappointed me most was the complete lack of flexibility, professionalism, and willingness to help. As a Gold member, I would expect at least a basic level of recognition and hospitality. Unfortunately, this hotel failed to deliver even the most fundamental standards of customer service. Overall, a terrible experience and certainly not what I expected.

Customer review rating 1.5/5

Kranti B. Couples - Confirmed reviews ALL

FO team in evening very much bad behavior

Customer review rating 4.0/5

Annette W. Solo - Confirmed reviews ALL

comfortable

Dear Ms. W., Thank you for your kind feedback. We are delighted to hear that you enjoyed the tea-making facilities and found your stay comfortable. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Ghaith Dalati General Manager ibis Mall Avenue Dubai

Customer review rating 3.0/5

Terry G. Couples - Confirmed reviews ALL

Room was small, carpet was dirty.

Dear Mr. G., Thank you for sharing your feedback with us. We understand that room size is a matter of personal preference, and while ibis maintains standardized room sizes across its properties, we regret that you found the room smaller than expected. We also sincerely apologize for the concerns regarding carpet cleanliness. Please be assured that we have taken note of your feedback and will share it with the concerned department to ensure the necessary attention and improvement. We appreciate your feedback, as it helps us continually enhance our guest experience, and hope to have the opportunity to welcome you back for a more pleasant stay. Best regards, Ghaith Dalati General Manager ibis Mall Avenue Dubai

Customer review rating 4.0/5

Vishal A. Business - Confirmed reviews ALL

Good stay. Friendly customer service. Close to transportation options, restaurants, malls.

Dear Mr. A., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, comfort, and the service provided by our staff. We appreciate your kind words and hope to welcome you back soon for another pleasant stay. Best regards, Ghaith Dalati General Manager ibis Mall Avenue Dubai

Customer review rating 4.5/5

Mansour A. Solo - Confirmed reviews ALL

Excellent rooms and location is walking distance from the mall. Staff were friendly and professional.

Dear Mr. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be an excellent value and appreciated our location, rooms, and staff service. Your feedback is greatly valued. Best regards, Ghaith Dalati General Manager ibis Mall Avenue Dubai

Customer review rating 1.5/5

Machira D. Couples - Confirmed reviews ALL

I found the carpets and corridors dirty and the initial room I was allocated had a stench inside, I had to ask for a second room,, hospitality and location was good but cleanliness was a 3/10

Dear Valued guest, Thank you for taking the time to tell us about your experience at the ibis Mall Avenue Dubai. We sincerely apologize for the cleanliness issues you encountered during your stay, particularly the condition of the carpets and corridors, as well as the unpleasant odor in your initially assigned room. While we are pleased to know that you appreciated our hospitality and convenient location, we are truly sorry that our cleanliness standards did not meet your expectations. Please be assured that your feedback has been taken seriously and will be shared with our housekeeping and management teams to address these concerns and improve our standards. Your comfort and satisfaction are very important to us, and we regret that we fell short of providing the pleasant experience you deserved. Thank you for bringing these matters to our attention. We sincerely hope to have another opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Baddu S. Couples - Confirmed reviews ALL

The beds were so comfortable and clean

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Ibrahim M. Business - Confirmed reviews ALL

all personnel are helpfull, very friendly & service to the extreme well

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 3.5/5

Melchor C. Solo - Confirmed reviews ALL

I stayed in the property for more than a month. The breakfast selections sis is great but the same everyday. Since I stayed longer, wish there’s a microwave in the room.

Dear Valued guest, We very much appreciate your feedback regarding your stay. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 3.5/5

Leonard B. Couples - Confirmed reviews ALL

Was a good experience

Dear Valued guest, We very much appreciate your feedback regarding your stay. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Kira S. Solo - Confirmed reviews ALL

Was living there for 1.5 months, my first experience in Dubai. Main benefits are: the location (5 minutes walking distance from the Mall of Emirates and about 10 minutes within the mall to get to the metro station). Fair deals for long-term rent (flexible sales management). Eco-friendly approach towards waste and cleaning. Understanding stuff. A 24/7 stuff availability & gym. Also a huge fan of a loyalty system. Weak spots: quality of the room finishing is low. Laundry system is a living hell (you pay for each item individually + there're no alternative places around to wash the clothes for normal price). There're always queues on the reception, even though there're 2 of them.

Dear Valued guest, We very much appreciate your comments regarding your stay at the ibis Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 2.5/5

Mr. K. F. Business - Confirmed reviews ALL

Location , reception, room we’re good but cleaning staff were not that good .

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. Please rest assured that your concerns have been noted and shared with the relevant teams to ensure that corrective measures are taken. At Ibis Mall Avenue Dubai, we are committed to delivering a consistently high standard of service, and your comments help us identify areas for improvement. We genuinely appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Mary-grace J. Couples - Confirmed reviews ALL

Nice room and clean

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 3.5/5

Aaron S. Couples - Confirmed reviews ALL

I really like it , thanks for the good service

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Douglas L. Couples - Confirmed reviews ALL

We left our backpack in the taxi when we arrived at 1am. The security guys were extremely helpful in getting in back for us. Sandpee (?) and one other guy who’s name I don’t recall - they both went over and above

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Other web-users rate our hotel

  • 467 reviews 9.7/10 Location
  • 580 reviews 5.8/10 Room
  • 679 reviews 8.7/10 Service
  • 24 reviews 8/10 WiFi
  • 303 reviews 6.3/10 Cleanliness
  • 167 reviews 8.1/10 Breakfast
  • 90 reviews 7.5/10 Vibe
  • 6 reviews 2.4/10 Bar

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Dubai Hotels