Novotel Suites Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.5/5 962 reviews

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Description

Hotel extras

  • Rooftop swimming pool

  • 24-hour Fitness Centre

  • Few minutes' walk from Mall of the Emirates & Metro Station

  • Free WiFi access, Private Indoor Car Park

  • Free shuttle service to Kite Beach

Our accommodation(s)

Hotel location

Novotel Suites Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825
DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Room service

DELI BOUTIQUE

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  962 reviews

TripAdvisor Rating  4.5/5  3,747 reviews

Certificate of excellence 2024

Good

TripAdvisor rating 4.0/5

Gullermo M TripAdvisor review

We made reservations at this property when we arrived the hotel was closed because of flooding in dubai we were upset to go anywhere there was a gentleman guy named zeeshan he helped us alot with our stay he gave us free upgrade to better hotel thanks for him

Dear Valued guest, We very much appreciate your comments regarding your stay at Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

CHECK IN DENIED

TripAdvisor rating 1.0/5

Tghr TripAdvisor review

2nd May 2024 . Checkin Denied by Novotel Suites Mall Avenue Dubai. The hotel was shut and we were blatantly asked to go somewhere else. We have been through huge levels of stress because of all this. The hotel confirmed the booking and upon reaching the hotel we were denied booking by the hotel. 10 pm at night we were left stranded and were forced by the hotel staff. We are highly appalled to see such service and treatment from Novotel and Accor Group. We spent so much money and time and at the end we were denied Checkin. This is highly Disappointing and Atrocious.

Dear Valued guest, We are deeply sorry to hear about your recent experience at our hotel, especially regarding the inconvenience caused by the heavy rains that have hit the UAE and water flooding. Please accept our sincerest apologies for any discomfort or disruption this may have caused during your stay. Your safety is of utmost importance to us. We understand the inconvenience this may have caused you, and we want to assure you that we are working diligently to handle the situation and are taking immediate steps to address the issues you've raised to prevent such occurrences in the future. Once again, we apologize for the inconvenience and appreciate your understanding and patience. We remain at your full disposal for any assistance needed. Kind Regards, Ghaith Dalati Hotel Manager Novotel Suites and ibis Mall Avenue Dubai

City break

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very decent for a short city break. Excellent location, central and well near with tram/metro. Jefferson was welcoming, jefferson offered to store your luggage after check-out. Great wifi. Breakfast buffet better than expected. Room basic but clean and comfortable

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Great place

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The perfect place from which to explore Dubai Very comfortable and warm room. Plenty of electric sockets to charge my devices and work with my laptop. Great TV and really excellent hot shower, so easy to use. jefferson friendly and fantastic breakfasts. IThe hotel is very central within easy reach of shops, eating places and metro, trams, buses and the Central Station Jefferson who always assist if we need location. I will certainly be back." See you next time once again thanks to Jefferson.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Was a good stay

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

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Other web-users rate our hotel

  • 1,286 reviews 9.7/10 Location
  • 1,566 reviews 7.8/10 Room
  • 3,711 reviews 9.5/10 Service
  • 31 reviews 8.6/10 WiFi
  • 777 reviews 8.3/10 Cleanliness
  • 538 reviews 8.8/10 Food
  • 514 reviews 8.4/10 Breakfast
  • 337 reviews 7.9/10 Vibe

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