I have been staying here for the past several years and it has a wonderful location and is certainly value for money. Staff is friendly. However this time I noticed that the hotel rooms and washrooms are showing signs of aging and need to be updated. Housekeeping was a bit slow and somehow thought it was ok to wait till late evening to clean the rooms when we had come back from a busy day and wanted to rest. The shower door in one of the bathrooms Did not close properly. Overall it was a nice stay as always but pretty soon I will be looking for another go to hotel near mall of the emirates as now there are plenty of choices. One of my biggest concerns was that when I asked the front desk and the travel desk if they would help me in the PCR test before the flight they did not seem very interested and I had to go to the MoE to get the test done and the whole family had to wait for nearly 3 hours in line. Wasted the whole day.

Rception friendly helpful they assisting us with in comes our request thanks to jefferson and hanecel. Mary from houskeeping they checked my room to make sure our room ok thanks to them all .

I had a good experience in the hotel. Every staff member I encountered from the reception, restaurant and housekeeping staff are delightful and eager to help! Thank you!

My previous stay for 16days at Novotel Suites Mall of Emirates has been wonderful! Location of hotel is great & convenient to get around. My room was well cleaned everyday. And most importantly, the staffs at both the front desk ( esp. Rana) & housekeeping (Anil, Sonu & Kuma) have been very helpful, and had made my stay at the hotel a memorable one. Will definitely come back to stay here again in the future !

The reception and all people working are amazing and helpful, from the checkin time till checkout. I think they enjoy giving high class service. One of the best . Good breakfast as well . And good net.

Location is good. The working personnel are polite & helpful. This property need to upgrade to the status of Novotel Brand. There are many areas of improvement specifically on MEP, service, breakfast menu, housekeeping, cleanliness etc. it appears that they are working on bare minimum manpower due to covid.

Everything is great except the terrible sofabeds in which it is impossible to sleep. Only the main bed is of good quality. So only plan to go there as two persons and not as a family. The furnitures are also old and weared and should be changed

Staff are uninterested in assisting the guest. I was "upgraded" to a room on the first floor, while the room was spacious I indicated that I would prefer a room on a higher level with less noise as I am on a business trip, even if it was a room I originally booked for. For 4 days staff were unable to assist me or show me other rooms. Eventually the day before checkout I requested an extension for a further week, again with a room on a higher level. Shockingly they could also not assist with the extension and requested I book online through a travel website. I requested an invoice and was told the systems were down. Eventually I found another hotel in the area with better rates for a bigger room AND better service. I am now on the 7th floor :) Unfortunately I will not be back at Novotel in the future.

The reception was warmth and accommodating, Filipino hospitality were present, I asked to change my room and immediately sorted. Particularly grateful to the housekeeping department your male staff are super great and helpful they performed above and beyond, a pat on their back. I stayed from 4-12th October, breakfast was served well too. I will surely recommend this hotel to my friends who love travelling. Walking distance to mall of Emirates and restaurants nearby and Nando’s within the reception area. Thank you all so much.

My overall stay was excellent and cleaning personnel was very attentive. Great facility for the family and friends. Outstanding service thanks to marycris and hanicel for great care. Will definitely recommend

Well done to the team great service and thanks to a Everyone. Reception welcome us with big smile. She's courteous and make sure our stay was just excellent. Exactly what expected. Special mention Mary Cris& hanicel& lakpa .Great team

Clean, excellent service from hotel staff.Friendly staff

I hv been staying in this hotel for the last 10 years . Every time it is a minimum of 15 days. It’s like our second home. We are quite familiar with the people there and I hv written about them earlier. I am again writing this time too. As usual Hanecel was ever helpful with our queries on reservation in the front office . Very efficient, knowledgeable and helpful person. I wish to place on record our appreciation for the others too like Neeraj, Krishna, Rana, Mizan. Neeraj and krishna who were ever helpful with their pleasant and reassuring smile always. They would Walk an extra mile to help every customer. Met Rohit for the first time during this trip. We had initial hiccups with our room availability and Rohit helped us and made us feel comfortable and at home. So a special thanks to him. Rana is an all.in.all person who can help you with anything . An all rounder I would say. Found lot of new staff at the breakfast area and all of them were quite helpful . They can be a little more proactive in helping people with seating arrangements and general info with a little bit of training. Thanks to Jagannath and his team for their quick service. Met a new front office girl called Pari who was very very courteous with pleasing manners. Heard a lot of good feedback about her from some more clients at the nearby breakfast table. One feedback about a front office staff called Mariyam who messed up with my room booking. She was terribly rude with us all the time. Another staff who was rude was your travel agent Abdul Qadhir who doesn’t even know how to talk to the customers and always wants to swear about something or the other just to prove his point. Sad!! Pls do not have them at the front desk!! Another team that deserves a mention is the housekeeping team . Mary, Vijay and team were very prompt with their services and kept the rooms quite clean and tidy and helped us to overcome the fear of corona. We were scared initially to use the hotel bedspreads and pillow covers and brought few from our home too. But later we were ok because were quite happy with the hygienic standards. Goodluck to all and see you soon

The Hotel is over all good, but it can be best if the management decides to pay attention to little details. 1. (the tray to put the soap) 2. Provide the sleepers shoes, Brush and toothpaste, prior to the customer arrival 3. A blanket if it gets cold 4. The swimming pool should be open 24/7 5. Hotel should have hygiene items like (a pair of scissors, Nail cutter)

Dilapidated rooms and facilities. Staff were slow to respond to my requests, specifically Room Service was quite poor. and unhelpful Housekeeping came to clean the room one day at 5:30pm. F&B have become sub-standard, my breakfast coffee which I used to enjoy has become undrinkable.