Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Good service

Location wise the hotel has a good location. The breakfast for the kind of hotel was good. My biggest disappointment was the service. Telephone requests from the room were not being actioned promptly. There were a couple of occasions calls from the room to reception were dropped. I would have been happy if the Receptionist could give us a ballpark time to complete the task. The additional bed in the Family Suite 404 was in a bad condition. The middle rib of the bed was bent and the same was very uncomfortable. As a hotel i would expect the housekeeping to check the condition of the room before checking in the guest.

Perfect service and fine facilities

Comfortable. Clean. Great location. Lovely staff. Really good breakfast. Would stay again definitely. 5 mins from metro and mall Jefferson guide us the whole time excellent service .

Extremely slow service and lack of coordination. Except for one of your staff Haris who on two occasions made sure things are moving.

Very friendly staff. Very well maintained facilities. Spacious and quiet bedrooms. Nice rooftop swimming pool and gym. Good and convenient restaurant. Shops around and MAE next door.

Was a one day trip for business,it's not my first time to stay I've been both to Novotel and Ibis MOE. Staff were great especially at the reception as well as in the restaurant. Housekeeping staff were polite as well. The only thing no one from the team spoke to me about the loyalty program however I'm glad it was credited to my account (Reception/restaurant) but anyways everything was great!

Dirty towels in bathroom even after house keep clean the room and very bad cigarettes smell in the room!! I’m very disappointed

Came with family and booked 3 suites and rooms were spacious and clean. Hotel is well located next to Mall of the Emirates. Staff were friendly and our experience was pleasant

Good experience. Request was handled on time.One request to put a small wall clock so that we can see Dubai timing. Breakfast do change their menu as it's the same everytime.

Stayed two nights, Kiron and Azdd efficiently booked us in at reception in a friendly manner. As usual breakfast was excellent and the waterswimming pool on the roof was 30 degrees

The hotel was in a good location. I could walk 8 minutes to the Dubai metro, or 10 minutes to get to the Mall of the Emirates. The man that checked me in ( I forgot his name, but his name tag said he was from Bangladesh), was very patient, kind and understanding. He checked me in quickly, and gave me important information about the hotel. He even offered me a free upgrade for being an Accor Hotels member. I was very grateful for the extra space after a 9.5 hour flight. The rooms looked a bit dated, but they were clean and comfortable. I liked that I had a bathtub, and a large bee.

Staff at the front desk are quick with check in and hospitable, same with the information desk very helpful, we stayed in your property for 6 nights and had taken 2 rooms, the overall stay was good, the only let down was the breakfast spread... It was the same everyday, the other disappointment was the housekeeping, whenever we asked for water bottles in our room we did not get it in 1 call, we had to call twice all the time after 15-20 mins and remind again.. We loved the overall stay and will certainly come back.. thanks

Good hotel to stay, spacious room, well located (near from Mall of The Emirates, convenient store next door, a lot of restaurants around), The staff also very helpfull

I had a good time staying there. The hotel was clean with good places to eat inside and outside. It is a 5 mins walk from the nearest metro but i guess that is good for the health