Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

The interiors were so dull. We has booked Novotel suites thinking its renovated and the facilities will be good. But it was the opposite. The dull old interiors didn't give us a good impression first of all. Toilet setup really surprised us. We have been to a lot of hotel for staycations. Never saw such a congested toilet setup .. separate from the shower area. Which was not really convenient to use. When we first entered, the toilet was not clean. Toilet seats had dirt which we had to clean before use. We stayed for two days and whichever hotels we have stayed until now... every day the team comes to clean and set the bed and all. Here we had to call the room service to send somebody to take garbage. Plus they didnt ask about cleaning the room. They came and asked what we wanted. So we told take the garbage. They did that and left. Later when we complained to a gentleman, he investigated the matter and he told us that he came to know we had refused when the cleaning team came to our room to clean. Which was ridiculous. Food was not upto the mark! The varieties, deserts etc was not worth the money, compared to other renowned hotel groups we had tried. But yes the staff had given us chicken sausages on our request, as we didn't want beef. That was good gesture. Staff behavior was overall good. Whenever we call reception/ room service, nobody answered. We had to call 5 times afterwards. We had requested for a smoking room and got a non-smoking one. When we requested for a change, they gave us a family suite that was really good. Thank you. However, the second cards that was handed over to us was not working for the parking gate. We had to wait until they see us in camera and open from the reception!! Last but not the least, my name is Rasla R.! Not Rami B., which is mentioned in the email sent to me for feedbacky. I cant tell you how disappointed I am!!!!!

Enjoyed the location convince and cleanliness how breakfast assortment was poor, the receptionists Harish was so helpful and friendly

Jefferson are very responsive. Food is ok as well. Hotel is located near a shopping mall. Wide array of great restaurants to choose and eat from. Everything is within reach.

Front desk staff are really humble and accommodating. Especially Mr. Uran, he sorted out the issue with non-smoking to smoking room by providing an excellent room for our short stay. I will recommend this hotel to all of my friends and relatives without any hesitation.

I had a very good time relaxing, enjoying watching my favourite TV channels within a family-like atmosphere.

The staff very friendly a Filipino guy in the front office your the best.

It was overall a very pleasant experience, all staffs i talked to whilst staying there are very friendly.

Location and staff are great and friendly. Will surely comeback soon. S/O to hanecel for assisting us during our late checkin.

Family room was spacious and clean. My son enjoyed his stay and wants to go back.

We want to thank your stay again for helping us keep her busy while we planned her birthday party. We didn't realize how funny your staff were. So, on the 10th of April, while Dr. Barber was sleeping, someone was outside her windowing making the loudness noise every. It sounded like a leaf blower or a lawn mower. What was funny was, she slept right through it. When she pulls and all nighter, she sleeps like a baby. She left her computer on, so we were able to see her sleeping through all the noise. We laughed so hard. Thanks for laughs. Most importantly, thank you for the room you gave her. She was able to complete so many tasks. We especially wanted to thank the housekeeping crew. We know their job is to keep rooms clean, but Dr. Barber keeps a tight ship with her personal quarantine regime.

It was a pleasant experience from the beginning from checking in on the day of arrival with Nestle helping out with a good location of room. Room was very nice & spacious. It gave a comforting feeling of All Safe. The housekeeping team maintained the sanitising & cleaning every day. Rehaman & Luk Pa ensured a good interaction and ensured that the cleaning was exceptional. Breakfast was good with Neeraj & his team with Radha. Jagannath & others greeting every day with genuine smile & would ensure with food requests. The Travel Desk was very helpful. Nikita from Rayna Travels gets a applause as she gave very good advise for the travel and shopping with proper directions. Kamran khan was very punctual for pick up & drop and shared good tips & Amaresh during the city tour was informative & kept the tour very interesting.

As a Platinum member who did his booking 2 days before arriving to the hotel, all I got from the Accor Standards is the complimentary drinks vouchers. (I think I was lucky to get these vouchers) That shows how the management of the hotel cares about the business and specially about Accor Members. Frankly speaking the hotel management made it clear to me that they don't want an Accor Member to visit the Novotel Suites Dubai Mall of the Emirates as this is not the first time they don't apply Accor Standards.

With easy reach from the airport, close to Emirates mall, the perfect place for short business meetings. The rooms are cleverly separated into sleeping area and working area, with ample supply of coffee and water.

Our stay here was comfortable. They are very clean, they clean everyday from rooms, lobby and surroundings. The bed is comfortable. Location is very near Mall of the Emirates like 5 mins walk. Train station is also by walk. The manager and the people in the front desk are also nice.

A very happy stay here around one month as a business trip. And also a very safe stay as hotel has increased their cleaning standards. Thank you Kumar and Suraj for your hard work to keep the room clean and tidy.