Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

TripAdvisor rating 4.5/5 2,728 reviews
Novotel Suites Dubai Mall of the Emirates
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Room 1

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Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Ski rack facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825

dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Contact email

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :   Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodations

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Suite 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: 5
  • Area: From 48
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ

Photo non contractuelle / Strictly non binding

Ezaz has a vibrant ambience that is complimented by its chic style and classic design. It is a great place to enjoy a nightcap or to have an evening out with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,122 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,728 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not much service at all and no accor lounge

Customer review rating 4.3/5

Anonymous Business - 14/01/2020 Confirmed reviews ALL

Flooding in hotel due to rain and only got sandwich box for breakfast. Dont expect any service at this hotel and has no member lounge. Far cry from my Novotel stays in Asean.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Suite Novotel Dubai Mall of the Emirates. On behalf of the Hotel Team, I would like to apologize for the regrettable experience that had occurred that you got only sandwich box for a breakfast due to the flooding from heavy rain. We have noted your comments regarding the breakfast and forwarded to our Food & Beverage Manager, we would like to assure you that they have been taken on board as constructive suggestions to improve our services At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

We would come again.

Customer review rating 4.3/5

Jagor Families - 13/01/2020 Confirmed reviews ALL

We were very happy with the room, enough space for 5 of us. Little bit strange is there is only one toilet. Great service starting from the reception, housekeeping and staff at the breakfast. Breakfast was little bit chaotic, not enough tables, sometimes missing plates, glasses...

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite hotel Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the breakfast, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Excellent

Customer review rating 4.3/5

Mikail K. Families - 10/01/2020 Confirmed reviews ALL

Superb and very accommodating The staff very helpful full of smiles

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

great staying in Dubai

Customer review rating 4.3/5

Y. Business - 06/01/2020 Confirmed reviews ALL

Stayed 3 night by the end of 2019. So close to the MOE, just less tha 10 Min walking. Warm staff, clean room, good breakfast(wish can have some changes on each day).

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Stay and Relax

Customer review rating 4.3/5

R. Friends - 05/01/2020 Confirmed reviews ALL

It's a great experience from the day we entered the Hotel until we leave. comfy rooms, lovely staff, and it's too close to the Mall Of Emirates.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Value for money, reliable hotel.

Customer review rating 4.3/5

Jodie W. Families - 05/01/2020 Confirmed reviews ALL

The hotel was well equipped. We enjoyed the services offered and location in downtown.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Hotel within walking distance to Mall of Emirates (Ski Dubai and Shopping)

Customer review rating 4.3/5

Suandi B. A. Families - 04/01/2020 Confirmed reviews ALL

Check-in process slightly slow. Fortunate to have Ms Nestle assist in the check-in process. Room is big and clean. Restaurant need to change the menu. I stayed for 6 nights and your restaurant menu only change chicken and beef hot dog.

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the slow process of check in and the breakfast choices, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai
Customer review rating 4.3/5

Cecile Families - 04/01/2020 Confirmed reviews ALL

Easy check in. Staff in reception are very cooperative. Very clean and comfortable, easy access for eveything.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Average hotel

TripAdvisor rating 4.5/5

omarioc83 Couples - 04/01/2020 TripAdvisor review

A convenient hotel, but lacks high quality. Every time they clean the room, they have to forget to out new towels in. I had to ask for towels 3 times after each service. The house keeping is not that great.

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the housekeeper and the towel that wasn’t replace during the cleaning, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai
Customer review rating 4.3/5

Nehme G. Business - 02/01/2020 Confirmed reviews ALL

Very satisfied

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Okey

Customer review rating 4.3/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

It was a nice & accessible place

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Superb place to stay

Customer review rating 4.3/5

Susan B. Solo - 30/12/2019 Confirmed reviews ALL

The majority of my experience was wonderful, but it would have been a 9 or 10 for overall experience, had I not been wrongly informed on Christmas Eve morning there was a problem with my booking. Which left me concerned and worried as I was unable to contact the person whom made the booking until after Christmas. Luckily, on Christmas Day the head Receptionist managed to sort out the problem, but the concern spoilt the last two days of my stay!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

The stay was perfect for one night!

Customer review rating 4.3/5

Shari Families - 29/12/2019 Confirmed reviews ALL

My son enjoyed his privacy on the sofabed - although we booked the basic room, the 'suite' layout is a plus and we were able to have our own space with the privacy curtain. The bed was comfortable, the room was cool and dark - perfect for a nice sleep. The location is good - Very close to the mall and there are also other restaurants and cafes at the doorstep. Close to the airport as well.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Unbelievable great

Customer review rating 4.3/5

Eman A. Couples - 29/12/2019 Confirmed reviews ALL

I like it it was so great I like the place stuff Avery thing

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.3/5

Hassaan H. Couples - 28/12/2019 Confirmed reviews ALL

The hotel is great the staff was great they upgraded my room on my arrival also the rooms are spacious and really close to a bunch of restaurants

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Excellent

Customer review rating 4.3/5

Ishaq Z. Solo - 28/12/2019 Confirmed reviews ALL

Kindly

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

The hotel is calm and good

Customer review rating 4.3/5

Anas G. Business - 28/12/2019 Confirmed reviews ALL

Good experience

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Mrs

Customer review rating 4.3/5

Mansi Families - 28/12/2019 Confirmed reviews ALL

We had a good time at Novotel suites. Close to mall f emirates but not that clos the metro as told to us. Also the breakfast spread was very repetitive.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Great

Customer review rating 4.3/5

Mariama Couples - 26/12/2019 Confirmed reviews ALL

Very satisfied .thank you for F&B with surprise cake.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

great Family room

Customer review rating 4.3/5

H Families - 24/12/2019 Confirmed reviews ALL

the room was great to fit around 4-5 people with a double bed, a sofa bed, and a sofa. The fact that there are 3 washrooms (2 toilets/2 bathrooms) is amazing and super convenient

Dear Hamad Al M., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
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