Novotel Suites Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.6/5 1,576 reviews

Novotel Suites Mall Avenue Dubai - Image 1
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Description

Hotel extras

  • Prime location just steps from Mall of the Emirates and Metro Station

  • Rooftop swimming pool with city views

  • 24-hour fitness centre for flexible workouts

  • Family-friendly facilities including a dedicated Kids' Club

  • Free WiFi and private indoor parking for added convenience

Our accommodation(s)

Hotel location

Novotel Suites Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825
DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

DELI BOUTIQUE

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,576 reviews

Customer review rating 5.0/5

Felisters K. Couples - Confirmed reviews ALL

I was caught beyond measures for I had politely asked for an extend by some few hours and they allowed it.

Customer review rating 4.5/5

Kar H. A. T. Solo - Confirmed reviews ALL

Nice room with separate toilet, comfy bed and pillows, practical table with sofa bed for work.

Customer review rating 4.0/5

Nigel P. Solo - Confirmed reviews ALL

Perfect location next to Mall of The Emirates. Very large suite with separate dining and living area. 2 showers and 2 WCs

Customer review rating 1.5/5

Boon H. S. Families - Confirmed reviews ALL

I checked in on Friday evening and was disappointed by the overall guest experience. The staff attending at check-in did not feel welcoming and there was a noticeable lack of warmth and hospitality. I understand the current pressures within the UAE hospitality industry, but the service level was below expectations for this category of hotel. Recently, I stayed at Mövenpick Hotel Jumeirah Beach, where although there was only one staff member handling check-in and the wait was longer, the service attitude was still warm, attentive, and professional. That made a significant difference to the overall experience. Unfortunately, the same lack of warmth continued during breakfast at Novotel Dubai World Trade Centre. Staff were often not visible, and when approached, some seemed unsure of what to do. The breakfast experience felt poorly coordinated and lacked the welcoming atmosphere guests would normally expect. I hope management can review the guest service standards and staff engagement, as improving warmth and attentiveness would greatly enhance the overall stay experience.

Customer review rating 4.0/5

A. N. R. A. N. R. Families - Confirmed reviews ALL

I use to stay at novotel suites it was much better than this time but still iwill vidit it to see if any progress.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Other web-users rate our hotel

  • 1,025 reviews 9.6/10 Location
  • 1,375 reviews 7.8/10 Room
  • 2,533 reviews 9.4/10 Service
  • 25 reviews 6.1/10 WiFi
  • 715 reviews 7.9/10 Cleanliness
  • 508 reviews 8/10 Breakfast
  • 457 reviews 8.6/10 Food
  • 7 reviews 10/10 Sustainability

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