Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.3/5 7,758 reviews

ALLSAFE approved hotel

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Novotel Suites Dubai Mall of the Emirates
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+ 21 Services

Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Ski rack facilities (nearby)Paying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825
 dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :  Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Suite 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: 5
  • Area: From 48 / 517 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,758 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,202 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Dubai 2021

TripAdvisor rating 4.0/5

Amit T 12/04/2021 TripAdvisor review

It was a pleasant experience from the beginning from checking in on the day of arrival with Nestle helping out with a good location of room. Room was very nice & spacious. It gave a comforting feeling of All Safe. The housekeeping team maintained the sanitising & cleaning every day. Rehaman & Luk Pa ensured a good interaction and ensured that the cleaning was exceptional. Breakfast was good with Neeraj & his team with Radha. Jagannath & others greeting every day with genuine smile & would ensure with food requests. The Travel Desk was very helpful. Nikita from Rayna Travels gets a applause as she gave very good advise for the travel and shopping with proper directions. Kamran khan was very punctual for pick up & drop and shared good tips & Amaresh during the city tour was informative & kept the tour very interesting.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Well located

Customer review rating 3.0/5

Slam S. Families - 10/04/2021 Confirmed reviews ALL

The room size is good but all furniture are old need to be replace the bed is tiny not comfortable at all ,carpet is smelly it made me sneezing all the time I stayed there , breakfast was good in quality, location is great all nearby

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A great birthday plot

Customer review rating 5.0/5

Dr. B. Business - 10/04/2021 Confirmed reviews ALL

Dr. B. stayed here before. Things didn't go according to everyone's plan, but we liked the way everyone handled the situation. We love the location for her. She work here around the clock which is why she's been getting in so late. This is also the reason why we've been extending her stay. She gets a lot of work done here. The team gave her a great room. Natural sunlight always ensures that she gets a lot of work done. We couldn't do what we do without her. Many people's lives have been saved from COVId-19 because of her efforts. We a hotel is good to her, you're also ensuring that lives are being saved. The services was greet. The housekeeping stay have been very patient, kind, and attentive. Please assure them that her room will not be hard to clean. She only used the side with the bathtub and the bathroom at the door. Having been a hotel cleaner herself, she always aims to make sure that she doesn't leave a mess. We pray the housekeeping staff appreciates that. She even puts her garbage in bags so they don't have to change the ones in the room. Her grandparents taught her that. They used to own a small bed and breakfast hotel in South Carolina. Overall, she loved staying there. She's given us great feedback about the hotel. Please send out a thank you to the kitchen for a breakfast meal. She can't eat a lot of things. So, thank you for accommodating here with salads and fruits. We also hope your staff enjoyed the cake her Emirati mum bought.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

very good stay

Customer review rating 4.5/5

Medhat M. Couples - 09/04/2021 Confirmed reviews ALL

nice staff ,helpful, really thanks for nice time spent through my trip

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good Stay

Customer review rating 3.5/5

Krishan H. Solo - 09/04/2021 Confirmed reviews ALL

One day experence was very bad when my one Guest came I told okay we will go to breakfast table where we discuss, when I was taking break fast one of your staff came & told two person not allowed because you book hotel for one person. I hold your staff I have not taken my empty plate yet how you are speaking like this infront of my Guest. This was big insult in front of my staff. even my guest take slight with me he should not insult me. Your receiption staff never lifted telepone from My room in one time call always I have to call twicw. except this two problem all was well. I suggest your hotel staff need some more training for behaviour .

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Service was very bad

Customer review rating 0.5/5

Deepak Couples - 07/04/2021 Confirmed reviews ALL

I check in hotel and I have paid online for my room rather than that there was no confirmation regarding this to hotel and I have to deposite amount and then I asked for matchbox in hotel in room dining and they dineid to give me saying that it is finished in hotel ..I cannot imagin that a matchbox is been finished in hotel ...it was so disappointed for me

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good location with a short walk to the Mall of the Emirates!

Customer review rating 4.5/5

Rene E. Solo - 03/04/2021 Confirmed reviews ALL

Very welcoming with attentive staff.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

The location is great . Having access to Metro train in one side and Mall in another side is simply great for any tourist from connectivity point of view .

Customer review rating 5.0/5

Biman M. Business - 03/04/2021 Confirmed reviews ALL

I am very thankful for the Hotel's facilities , food comfort etc. But beyond that what I personally feel thankful about is the sympathetic attitude and extra mile service. I checked out around 1:30am on 27th March. Due to some reasons I and my colleague missed our flight . We re booked it and the next flight was in evening 7pm . I called back Hotel and had talk with someone named Ikrene or Irkene I am not sure . But she really helped with her words of sympathy and encouraged me to come back and gave us the same room and gave for additional 3 hours beyond out usual checkout hours . So i am personally blessed by this help n gesture . This beyond making money . It's called 'Service'. Thanks

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well Located, super clean and overall superb

Customer review rating 5.0/5

Tiago D. Business - 31/03/2021 Confirmed reviews ALL

I had an amazing stay. All staff was extremely helpful and courteous in whatever needs I presented. Super clean from the restaurant to rooms or pool.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located and modern, but as with everything in Dubai, quality of service is below average

Customer review rating 3.5/5

Traveller Business - 31/03/2021 Confirmed reviews ALL

The hotel itself is very well located and well equipped (though for a Novotel Suites, it misses a microwave oven). However as usual in Dubai, you shouldn't expect too much from service (staff randomly renews shampoo but not soap and reception doesn't do anything when told, sometimes all towels are removed and not replaced, cleaning staff leaves a dirty glass of beer for several days)

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Pleasant Stay

Customer review rating 5.0/5

Sabah H. Business - 30/03/2021 Confirmed reviews ALL

since 2016, I have been (and still) a frequent Guest at Novotel Suites MOE, within, my overall experience was outstanding. Thanks to the friendly staff and hotel management who sustain a consistent service quality and remarkable improvement to the hotel facilities (including but not limited to; house keeping, dining, reception and onboarding) with significant compliance to COVID-19 restrictions, which led me to choose Novotel Suites MOE among other hotels within the UAE.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Home again n again feeling warm

Customer review rating 5.0/5

G. Business - 28/03/2021 Confirmed reviews ALL

Super Stay Mr. Hatem making it warm home after a tough trip in Abu Dhabi and extension n return again n again. Mr. Mina and kind care n gesture. Mohamed Javeed Omar, super energy and great cleaning with passion, I love it.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Perfect service

Customer review rating 5.0/5

Anonymous Couples - 27/03/2021 Confirmed reviews ALL

Had an absolutely class service, would recommend this any day, every day.. Having been to various accor properties I must say that Novotel is amazing.. Kudos!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Amazing Stay

Customer review rating 4.0/5

Shaharyar A. K. Business - 27/03/2021 Confirmed reviews ALL

It was an amazing Stay, staff was very helpful and extra things were provided on priority basis.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good Location

Customer review rating 3.5/5

Sisir M. Families - 27/03/2021 Confirmed reviews ALL

It was a good one if not fully overwhelming. We appreciate that they allowed us to have. Slate check out due to our late flight . Novotel suites as at a very good location very near to Mall of Emirates , bus and metro stations . All are within walking distance . The suite for a family was sufficient. Breakfast is good but little lacks the variety in the menu . You can feel it when you are staying for long . Slow response we received on housekeeping requests like water , towels etc. Restaurant services seem to have less than required staffs to take care of the guests. Overall , it was a satisfactory stay for our family trip to Dubai .

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Amazing stay as always

Customer review rating 5.0/5

Cris H. B. Couples - 26/03/2021 Confirmed reviews ALL

I always stay at your hotel not just because of the reasonable rate, but also the staff who make a big difference. Special thanks to Mizam, his service is always at top and thankful for giving us an upgrade from IBIS to Novotel, the reception names Ireine (sorry did not remember to spell her name) she's very helpful to all our request. Mahbub from restaurant was superb! Very attentive and never say no. We love the rooms as well very spacious, rooftop pool was so nice. Thank you all for making the difference. We will surely be back.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

well located, warm welcome many attention

Customer review rating 4.5/5

Laurence S. Q. Solo - 22/03/2021 Confirmed reviews ALL

This experience is always very good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay. Very relaxing place.

Customer review rating 5.0/5

Dean J. F. Couples - 21/03/2021 Confirmed reviews ALL

Everything is good. Staffs are very welcoming.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Nice stay

Customer review rating 5.0/5

T.f Couples - 16/03/2021 Confirmed reviews ALL

All the staff are friendly and helpful. Hotel is very clean and taking very robust Covid measures

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Bad (from an Accor Platinum Member)

TripAdvisor rating 1.0/5

Departure23532590499 16/03/2021 TripAdvisor review

As a Platinum member who did his booking 2 days before arriving to the hotel, all I got from the Accor Standards is the complimentary drinks vouchers. (I think I was lucky to get these vouchers) That shows how the management of the hotel cares about the business and specially about Accor Members. Frankly speaking the hotel management made it clear to me that they don't want an Accor Member to visit the Novotel Suites Dubai Mall of the Emirates as this is not the first time they don't apply Accor Standards.

Dear Mr. Reda, Greetings from Novotel Suites Hotel Dubai Mall of the Emirates! Thank you for sharing your feedback in regards to your recent stay at the Novotel Suites and on behalf of the entire team, please accept our sincere apologies for any inconvenience which may have been caused. We would like to thank you for your patronage as a loyal ALL member and assure you that guest satisfaction is of the upmost importance to us. As per our telecom on 17.03.2021, We would like to assure you that our customer satisfaction and overall experience is our upmost priority and this is not the standard we aspire to achieve within our hotel, we have taken specific measures to address and train all of our team members, whilst ensuring that this remains an isolated incident which will not occur in the future. We guarantee, your comments have been taken into consideration to ensure that we look at appropriate methods to resolve any possible service problems in our team. Should you require any further assistance, please do not hesitate to contact us. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

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