All hotels in DUBAI

Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.3/5 7,213 reviews
Novotel Suites Dubai Mall of the Emirates
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Ski rack facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825

dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Contact email

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :   Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodations

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Suite 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: 5
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ

Photo non contractuelle / Strictly non binding

Ezaz has a vibrant ambience that is complimented by its chic style and classic design. It is a great place to enjoy a nightcap or to have an evening out with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,213 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,776 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Reaction time is disappointing

Customer review rating 4.3/5

Keith G. Families - 18/02/2020 Confirmed reviews ALL

Location wise the hotel has a good location. The breakfast for the kind of hotel was good. My biggest disappointment was the service. Telephone requests from the room were not being actioned promptly. There were a couple of occasions calls from the room to reception were dropped. I would have been happy if the Receptionist could give us a ballpark time to complete the task. The additional bed in the Family Suite 404 was in a bad condition. The middle rib of the bed was bent and the same was very uncomfortable. As a hotel i would expect the housekeeping to check the condition of the room before checking in the guest.

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Very pleasant hotel

Customer review rating 4.3/5

Iben D. Families - 17/02/2020 Confirmed reviews ALL

Perfect service and fine facilities

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Excellent

Customer review rating 4.3/5

Nasiri M. Friends - 17/02/2020 Confirmed reviews ALL

Comfortable. Clean. Great location. Lovely staff. Really good breakfast. Would stay again definitely. 5 mins from metro and mall Jefferson guide us the whole time excellent service .

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.3/5

Loveen Families - 17/02/2020 Confirmed reviews ALL

Extremely slow service and lack of coordination. Except for one of your staff Haris who on two occasions made sure things are moving.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Great pied a terre !

Customer review rating 4.3/5

Anonymous Solo - 14/02/2020 Confirmed reviews ALL

Very friendly staff. Very well maintained facilities. Spacious and quiet bedrooms. Nice rooftop swimming pool and gym. Good and convenient restaurant. Shops around and MAE next door.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Great stay

Customer review rating 4.3/5

Expat152 Business - 08/02/2020 Confirmed reviews ALL

Was a one day trip for business,it's not my first time to stay I've been both to Novotel and Ibis MOE. Staff were great especially at the reception as well as in the restaurant. Housekeeping staff were polite as well. The only thing no one from the team spoke to me about the loyalty program however I'm glad it was credited to my account (Reception/restaurant) but anyways everything was great!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Very Bad cigarettes smell

Customer review rating 4.3/5

Dr.sulaiman R. Families - 07/02/2020 Confirmed reviews ALL

Dirty towels in bathroom even after house keep clean the room and very bad cigarettes smell in the room!! I’m very disappointed

Dear Sulaiman Jaffar S R., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Enjoyed our stay

Customer review rating 4.3/5

Sam B. Families - 07/02/2020 Confirmed reviews ALL

Came with family and booked 3 suites and rooms were spacious and clean. Hotel is well located next to Mall of the Emirates. Staff were friendly and our experience was pleasant

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well located

Customer review rating 4.3/5

Nurhayati A. Couples - 07/02/2020 Confirmed reviews ALL

Good experience. Request was handled on time.One request to put a small wall clock so that we can see Dubai timing. Breakfast do change their menu as it's the same everytime.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Two night stay

Customer review rating 4.3/5

Clive M. Families - 06/02/2020 Confirmed reviews ALL

Stayed two nights, Kiron and Azdd efficiently booked us in at reception in a friendly manner. As usual breakfast was excellent and the waterswimming pool on the roof was 30 degrees

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

The hotel was in a good location. The man that checked me in ( I forgot his name, but his name

Customer review rating 4.3/5

Solo T. Solo - 05/02/2020 Confirmed reviews ALL

The hotel was in a good location. I could walk 8 minutes to the Dubai metro, or 10 minutes to get to the Mall of the Emirates. The man that checked me in ( I forgot his name, but his name tag said he was from Bangladesh), was very patient, kind and understanding. He checked me in quickly, and gave me important information about the hotel. He even offered me a free upgrade for being an Accor Hotels member. I was very grateful for the extra space after a 9.5 hour flight. The rooms looked a bit dated, but they were clean and comfortable. I liked that I had a bathtub, and a large bee.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well located and comfortable rooms

Customer review rating 4.3/5

Nakul S. Families - 03/02/2020 Confirmed reviews ALL

Staff at the front desk are quick with check in and hospitable, same with the information desk very helpful, we stayed in your property for 6 nights and had taken 2 rooms, the overall stay was good, the only let down was the breakfast spread... It was the same everyday, the other disappointment was the housekeeping, whenever we asked for water bottles in our room we did not get it in 1 call, we had to call twice all the time after 15-20 mins and remind again.. We loved the overall stay and will certainly come back.. thanks

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Suite Novotel Dubai Mall of the Emirates. We cannot thank you enough for the praise and compliments on our services and we are even more delighted to learn how much you enjoyed your stay. Despite your comments related to the housekeeping about delayed of the request, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. I’m sure the rest of the team will be happy to know that your experience was an all-around good one thanks to their efforts and commitments in service delivery. We trust and hope that we may have the opportunity to recreate wonderful memories, looking forward to a return Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.3/5

Hanjani N. A. Couples - 03/02/2020 Confirmed reviews ALL

Good hotel to stay, spacious room, well located (near from Mall of The Emirates, convenient store next door, a lot of restaurants around), The staff also very helpfull

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Location is good n hotel is clean

Customer review rating 4.3/5

Hassan A. Business - 03/02/2020 Confirmed reviews ALL

I had a good time staying there. The hotel was clean with good places to eat inside and outside. It is a 5 mins walk from the nearest metro but i guess that is good for the health

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.3/5

Kalyan K. Business - 03/02/2020 Confirmed reviews ALL

Breakfast options could be better, very limited option for vegetarians

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the less variety of breakfast, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai
Customer review rating 4.3/5

Gerardo P. Families - 03/02/2020 Confirmed reviews ALL

Well located- clean & friendly staff

Dear Valued Guest, Thank you for choosing to stay with us and writing such a fantastic review about Suite Novotel Mall of the Emirates Dubai. Going above and beyond for each guest is certainly what my team and I strive for, we are glad that we were able to host you brilliantly during your stay, and appreciate your kind words and feedback. There is no greater satisfaction, as a customer service professional; than receiving good comments from a valued guest, as this only proves that we are doing it right. It will be my pleasure to share your positive experience with my team, as I’m sure this will motivate and empower them to continue with the exemplary service. Thanks again, and we and look forward to hosting you at our Hotel in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Amazing stay!

Customer review rating 4.3/5

Claudio Friends - 02/02/2020 Confirmed reviews ALL

Thank you to the front desk agent who upgraded us to the family suite! Definitely will come back for more stays!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.3/5

Anonymous Families - 01/02/2020 Confirmed reviews ALL

Staff were freindly. Service basic.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Easy access to metro

Customer review rating 4.3/5

Alex Families - 01/02/2020 Confirmed reviews ALL

Hotel was well located for the purpose of our visit. On site parking and free WiFi and family room was very spacious.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Comfortable Stay

Customer review rating 4.3/5

Anonymous Couples - 01/02/2020 Confirmed reviews ALL

Was a pleasant stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dubai