Novotel Suites Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.5/5 1,611 reviews

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Description

Hotel extras

  • Prime location just steps from Mall of the Emirates and Metro Station

  • Rooftop swimming pool with city views

  • 24-hour fitness centre for flexible workouts

  • Family-friendly facilities including a dedicated Kids' Club

  • Free WiFi and private indoor parking for added convenience

Our accommodation(s)

Book this hotel
Room 1

The Suite offers a living space of 31 m² which can be conveniently separated into bedroom and living room area. Accommodating up to 3 people (2 ad, 1 kid), the room offers 2 single beds, a meridienne, a bathroom with shower, bath and separate toilet.

  • Views:

    City View

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 31 m² / 333 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View

The Family Suite offers a flexible living space of 48 m² which can be split into 2 private spaces. Accommodating up to 3 adults & 2 kids, the suite offers 1 Double bed, 1 sofa, and 1 Sofa-bed for 2 persons, 2 bathrooms and a separate toilet.

  • Views:

    City View

Max. number of persons
5
Area
From 48 m² / 516 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Suites Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825
0 DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • 180 rooms
  • 3 rooms for people with reduced mobility
  • 54 family rooms
  • 150 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Childrens Club for 6 to 12 years
  • Video game area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Swimming Pool

  • Outside
  • On site

Fitness center

  • On site
  • On site
  • Indoor parking
  • Private

Security

  • Parking with security service

Accessibility

  • Elevators
  • Accessible parking

Deli Boutique Restaurant

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Cooking style
International
Classifications & labels
0
Capacity
70
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Your new neighbourhood pub in Al Barsha, serving hearty pub grub, great-value drinks and live sport on big screens. Perfect for post-shopping pints, casual bites and match nights with friends.

Maintain your equilibrium and stay in shape. In each one of our hotels, recharge your energy using our free training equipment. Relax in the swimming pool after a long day of sight-seeing or meetings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,611 reviews

Customer review rating 4.0/5

Thierry G. Business - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 1.5/5

Edouard K. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Derek D. Solo - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Mahmood T. Solo - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 2.5/5

Omar M. Families - Confirmed reviews ALL

Dear Valued guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the cleanliness and tidiness of your room. However, we sincerely apologize for the unpleasant smell in the corridors and for the disappointment you experienced with our breakfast selection. Your comments are very important to us and have been shared with the relevant departments for review and improvement. We continuously strive to enhance our guests’ experience, and feedback like yours helps us identify areas where we need to do better. We regret that we did not fully meet your expectations and hope to have another opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 1.5/5

Edouard K. Business - Confirmed reviews ALL

It was very average. I stayed in many Novotels, and this one was my most"neutral" one. As a Diamond member, Accor is like a family. I am happy to stay in Accor hotels, and I am happy to be recognized as part of this family. Your welcome "sucks". Of course, you have a great location, but you should take better care of members.

Customer review rating 4.5/5

Derek D. Solo - Confirmed reviews ALL

The staff were very helpful and understanding when I explained why I arrived early. They went out of their way to ensure my room was available ahead of check in time. I greatly appreciate this. Overall the staff were brilliant to me.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Mahmood T. Solo - Confirmed reviews ALL

the hotel is very good location and staff are very friendly. it is very calm place and close all nearby activities and restaurants

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 2.5/5

Omar M. Families - Confirmed reviews ALL

The room was clean and tidy, although the corridors were smelling bad (moisture or something else). But the big problem for me was the breakfast which was very poor there is almost noting to eat except the eggs. So for a 5 days stay in the hotel, you should consider taking the breakfast outside the hotel.

Dear Valued guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the cleanliness and tidiness of your room. However, we sincerely apologize for the unpleasant smell in the corridors and for the disappointment you experienced with our breakfast selection. Your comments are very important to us and have been shared with the relevant departments for review and improvement. We continuously strive to enhance our guests’ experience, and feedback like yours helps us identify areas where we need to do better. We regret that we did not fully meet your expectations and hope to have another opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 0.5/5

Mohammed N. Families - Confirmed reviews ALL

The bathrooms was very poor and put me off even taking a shower. Hotel is in need of a big renovation

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. We sincerely apologize that the condition of the bathroom did not meet your expectations and made you feel uncomfortable during your stay. We understand how important cleanliness, comfort, and well-maintained facilities are to our guests, and we regret that we fell short of providing the experience you deserved. Please be assured that your comments regarding the bathroom conditions and the need for renovation have been taken seriously and will be shared with our management and maintenance teams for review and improvement. We truly regret the disappointment caused and appreciate your honest feedback, as it helps us identify areas where we need to improve our standards. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and satisfying experience. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Moniba K. Business - Confirmed reviews ALL

Great location. Lovely rooms! Pool is small, good for solo travellers or if you want to explore the areas

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Ancero C. Friends - Confirmed reviews ALL

It's an amazing experience with your accommodating duty staff Ms.Jacky Napalla very good service I feel I'm a Vip guest.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Joe H. Solo - Confirmed reviews ALL

Lovely stay @ Novotel suites Mall Avenue. Good people are all around you, reception restaurant housekeeping security and management. Thanks a lot.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 2.0/5

Gagandeep B. Families - Confirmed reviews ALL

The breakfast was very lame, same menu, no french toast at all.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. We sincerely apologize that your breakfast experience did not meet your expectations. We understand your disappointment with the repetitive menu and the absence of French toast, and we regret that we were unable to provide the variety you were hoping for. Your feedback is very important to us, and we will share your comments with our culinary team to review the breakfast selection and explore ways to improve the variety of dishes offered. We truly appreciate you bringing this to our attention and hope to have another opportunity to provide you with a much better dining experience. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 2.0/5

Polite T. Couples - Confirmed reviews ALL

I did not like the bathroom set up, also the bathroom was not clean.Overally the room could use some deep cleaning it had this really unpleasant smell.The chairs and sofa bed also were not clean.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Joseph N. Couples - Confirmed reviews ALL

It was a 1 night stay but really good I enjoyed the food and Samuel from room service was very helpful

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.0/5

Poppy Z. Families - Confirmed reviews ALL

Well located, it was comfortable but some issues with no slippers, no robes and tea/coffee/milk in the room

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. We’re pleased to hear that you enjoyed our convenient location and found the room comfortable. We sincerely apologize for the lack of amenities, including slippers, bathrobes, and tea, coffee, and milk in the room. We appreciate your comments and will take them into consideration as we continue to improve our guests’ experience. We hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.0/5

Mi E. Couples - Confirmed reviews ALL

Everything is perfect. Please add point to my All card.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Mohammed I. Families - Confirmed reviews ALL

The hotel staff provided outstanding service and demonstrated a high level of professionalism throughout my visit. What impressed me most was their assistance when I accidentally left my phone behind. The staff handled the situation with remarkable professionalism, care, and efficiency, helping me recover my phone without any hassle.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Murray B. Couples - Confirmed reviews ALL

The suites were a good size with good facilities. The staff were very friendly and helpful.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Lahbib G. Solo - Confirmed reviews ALL

I prefer novotel

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.0/5

Duenna M. Couples - Confirmed reviews ALL

We received warm welcome from the reception to the restaurant to our rooms, our rooms were clean

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Dr M. U. J. Families - Confirmed reviews ALL

Want to say Thanks to couple of staff for excellent customer service, Miss Sheela (housekeeping manager), Miss Matildah (reception), Mr Rana ( Trolley service), Miss Maryam (restaurant), Miss Tazhin (restaurant), Mr Mohan and Mr Dipak ( House keeping). God bless you all

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Mary K. C. Couples - Confirmed reviews ALL

tidy and neat room. we had a comfortable stay. and they are fast when you request something from housekeeping.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

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