Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Uninformed fire drill which is totally unacceptable (the notice came a day after), toilet too small, too hesitant to give water bottles. Receptionist Maryam not upto the mark. She isn't good with understanding English or good with calculation of room rates.

Safe,clean,happy

I really love the staff from the reception, the indian man server at morning for my breakfast and most especially the indian guy who cleans every morning. splendid staff that’s why i am always returning to to check in at this hotel

I always stay at Novotel suites when I go to Dubai every two weeks and is always a wonderful experience ! Last time I ordered room service and the Nasin Gorem I tried was the best in my life. I’m a happy customer and I’ll come back!

Everything was great ! From food to staff,facilities,room. Etc .it was all great .a little disappointed with reservation team my request for Birthday decorations in room for my pionsi was not done..but thanks alot to front office &Hk team much appreciated who have done a quick setup which bring smile on my wife face .will differently visit again .thank you

Warm and welcoming hotel ambiance, friendly staff with extra care (housekeeping staff gives me extra water without me requesting), reception staff very responsive to any inquiry and request, and overall emphasis on cleanliness and strict implementation of Covid 19 policies and procedures.

A very happy stay here around one month as a business trip. And also a very safe stay as hotel has increased their cleaning standards. Thank you Kumar and Suraj for your hard work to keep the room clean and tidy.

Our second stay was for 2 nights. Same room Again Mohamad and team were welcoming and supportive and friendly Very quite and near Mall of Emirates. kept our bags for the night away. reception check in fast friendly and informative

From contact to book through Mohamad to our stay and departure ALL staff were exceptional and professional and welcoming. Mohamad made the booking simple - all worked well thank you to a great coordinated team

Road side rooms are little bit noisy from the highway.rest all okey.

Nice clean hotel with comfortable bed and well equiped rooms. Good position in Dubai close Mall Of Emirates and Dubai Metro. But i want to claim the problem with Accor rewards program. I had reserved two rooms for two nights for two people and both rooms were paid by me and I asked receptionist to add all 4 nights to my account. But I have found that only two nights has been added to my account. So I would like to ask you to fix it and add these two more nights to my account. Thank you. Best regards, Martin

Very nice to stay. Room very clean. Plan to come back next week and stay again.

It was my first time to stay at Novotel Emirates Mall Suites. Being Platinum Member with Accor , I always like to take the advantage of my membership. The Suites were nice with exceptional amenities and helpful staff.

I really enjoyed my night the room was super clean and nice though the washroom was have a urine smell but everything was good, thanks

Its good as always. check in was smooth. staff is very attentive in giving the needs and requests. The lady from the restaurant next to reception (forgot her name) was very helpful and Mr. Mizan from reception never fail to attend our request and housekeeping staff. Thank you all, we will surely be back.