Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.3/5 7,518 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Suites Dubai Mall of the Emirates
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+ 21 Services
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Room 1

Number of guests
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Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Ski rack facilities (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825

dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :  Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Suite 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: 5
  • Area: From 48 / 517 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,518 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,020 reviews

Great location

Customer review rating 4.3/5

Keshav Solo - 19/11/2020 Confirmed reviews ALL

The rooms are a bit dated but they are clean. Helpful staff at the front desk. Comfortable bed. Excellent location.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.3/5

Martin H. Business - 18/11/2020 Confirmed reviews ALL

I have had a very good stay in the hotel, the service is excellent, and the food very good. The staff are always friendly and willing to assist, very comfortable and quiet,

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good Stay

Customer review rating 4.3/5

Dana Couples - 17/11/2020 Confirmed reviews ALL

The room was neatly organized and thats what matters to me in a hotel room

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located

Customer review rating 4.3/5

Shaheryar M. Business - 17/11/2020 Confirmed reviews ALL

fair

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.3/5

Osama Couples - 17/11/2020 Confirmed reviews ALL

Excellent hotel It was very nice time in very nice hotel with very good facilities & very nice staff. Thank you for for all

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good location and well maintained

Customer review rating 4.3/5

Gijesh M. Solo - 17/11/2020 Confirmed reviews ALL

Uninformed fire drill which is totally unacceptable (the notice came a day after), toilet too small, too hesitant to give water bottles. Receptionist Maryam not upto the mark. She isn't good with understanding English or good with calculation of room rates.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. We apologize that your experience did not meet your expectations. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As instructed by local authority requirements we conduct fire drill on regular intervals to ensure safety and security of our valuable guests one such like you. We ensured to place signage all around the hotel and left a letter in your room to inform about the drill a night prior to the event. I have informed the Front Office manager in regards to the constructive feedback shared by you. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Al barsha novelhotel

Customer review rating 4.3/5

Jeffrey Couples - 17/11/2020 Confirmed reviews ALL

Safe,clean,happy

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

it’s a nice location for public transport who wish to rove to dubai.

Customer review rating 4.3/5

Shiela S. Business - 16/11/2020 Confirmed reviews ALL

I really love the staff from the reception, the indian man server at morning for my breakfast and most especially the indian guy who cleans every morning. splendid staff that’s why i am always returning to to check in at this hotel

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Location, staff, food, rooms are amazing

Customer review rating 4.3/5

Dr L. A. Business - 16/11/2020 Confirmed reviews ALL

I always stay at Novotel suites when I go to Dubai every two weeks and is always a wonderful experience ! Last time I ordered room service and the Nasin Gorem I tried was the best in my life. I’m a happy customer and I’ll come back!

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Great stay

Customer review rating 4.3/5

M. F. Couples - 15/11/2020 Confirmed reviews ALL

Everything was great ! From food to staff,facilities,room. Etc .it was all great .a little disappointed with reservation team my request for Birthday decorations in room for my pionsi was not done..but thanks alot to front office &Hk team much appreciated who have done a quick setup which bring smile on my wife face .will differently visit again .thank you

Dear Valued guest We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the request of the birthday set up while making the reservation , please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located, value for money, attentive staff, cleanliness

Customer review rating 4.3/5

Van Couples - 12/11/2020 Confirmed reviews ALL

Warm and welcoming hotel ambiance, friendly staff with extra care (housekeeping staff gives me extra water without me requesting), reception staff very responsive to any inquiry and request, and overall emphasis on cleanliness and strict implementation of Covid 19 policies and procedures.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A Pleasant Stay

TripAdvisor rating 4.5/5

Freedom596097 Business - 12/11/2020 TripAdvisor review

A very happy stay here around one month as a business trip. And also a very safe stay as hotel has increased their cleaning standards. Thank you Kumar and Suraj for your hard work to keep the room clean and tidy.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

excellent team

TripAdvisor rating 4.5/5

kswann2020 12/11/2020 TripAdvisor review

Our second stay was for 2 nights. Same room Again Mohamad and team were welcoming and supportive and friendly Very quite and near Mall of Emirates. kept our bags for the night away. reception check in fast friendly and informative

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Great team of people and good facilities

Customer review rating 4.3/5

Kevin S. Families - 10/11/2020 Confirmed reviews ALL

From contact to book through Mohamad to our stay and departure ALL staff were exceptional and professional and welcoming. Mohamad made the booking simple - all worked well thank you to a great coordinated team

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Its very nice place ti stay

Customer review rating 4.3/5

Govind T. Couples - 09/11/2020 Confirmed reviews ALL

Road side rooms are little bit noisy from the highway.rest all okey.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good Stay.

Customer review rating 4.3/5

Martin Friends - 07/11/2020 Confirmed reviews ALL

Nice clean hotel with comfortable bed and well equiped rooms. Good position in Dubai close Mall Of Emirates and Dubai Metro. But i want to claim the problem with Accor rewards program. I had reserved two rooms for two nights for two people and both rooms were paid by me and I asked receptionist to add all 4 nights to my account. But I have found that only two nights has been added to my account. So I would like to ask you to fix it and add these two more nights to my account. Thank you. Best regards, Martin

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Related to the credited points, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and action accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Good place.

Customer review rating 4.3/5

Genalyn M. Couples - 06/11/2020 Confirmed reviews ALL

Very nice to stay. Room very clean. Plan to come back next week and stay again.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Lovely place to stay at

TripAdvisor rating 4.5/5

302tahaj 06/11/2020 TripAdvisor review

It was my first time to stay at Novotel Emirates Mall Suites. Being Platinum Member with Accor , I always like to take the advantage of my membership. The Suites were nice with exceptional amenities and helpful staff.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

The stay was so pleasant

Customer review rating 4.3/5

Sharon Business - 05/11/2020 Confirmed reviews ALL

I really enjoyed my night the room was super clean and nice though the washroom was have a urine smell but everything was good, thanks

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Short stay but as good as always

Customer review rating 4.3/5

Cris B. Couples - 05/11/2020 Confirmed reviews ALL

Its good as always. check in was smooth. staff is very attentive in giving the needs and requests. The lady from the restaurant next to reception (forgot her name) was very helpful and Mr. Mizan from reception never fail to attend our request and housekeeping staff. Thank you all, we will surely be back.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

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