Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Name: Novotel Suites Dubai Mall of the Emirates
Address: DUBAI, UNITED ARAB EMIRATES
Telephone: (+971)4/3823200
Rating: 4.3

Customer review rating 4.3/5 7,699 reviews

ALLSAFE approved hotel

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate

Novotel Suites Dubai Mall of the Emirates

See on a map

+ 21 Services

Novotel Suites Dubai Mall of the Emirates Hotel

Mid-scale hotel for short and longer stays

Taking your family to experience the vibrant city of Dubai? Our hotel is your preferred home with well-equipped family suites and central location just right next to the Mall of the Emirates - one of Dubai's largest shopping malls.

Sumit GUPTA, Hotel Manager

Novotel Suites Dubai Mall of the Emirates boasts sleek and stylish suites, 24 hours fitness centre, an outdoor swimming pool, free daily parking, a restaurant and full access to connecting Ibis Dubai Mall of the Emirates facilities. Few minutes' walk away from Mashreq Metro Station and Mall of the Emirates Metro Station, you can easily wander around Dubai and reach the Expo 2020 site in no time.

The hotel is situated in the Al Barsha business and leisure district 30 minutes away from Dubai International Airport, with close proximity to the Burj Khalifa in Downtown Dubai, the new Dubai Water Canal, Dubai Marina, Media City and Internet City. Our hotel is also just just minutes from Jumeirah Beach, Wild Wadi Waterpark and 15 minutes from Jebel Ali Free Zone. Catch the complimentary shuttle bus to Kite Beach and stay connected with our free Wi Fi access or 24-hour Web Corner.

Hotel extras

Rooftop swimming pool
Free daily shuttle to Kite Beach
Few minutes' walk from Mall of the Emirates
Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre
Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas Free WIFI in communal areas of the hotel.
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking
- Public outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Suite for people with reduced mobility
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on requestPaying
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Laundry
- Dry cleaning / Ironing (Paying) (Nearby)
- Ironing room Got a creased or crumpled garment? The ironing room is available 24 hours a day.
- Shoe shine machine
Boutiques/shopping
- Currency exchange
- Beauty salon (Paying)
- Boutique Gourmande
- Hairdressing salon (Paying)
Porter

Outdoor unheated pool
Fitness centre
MassagePaying
Babysitting on requestPaying
Ski rack facilities (Nearby)Paying

BreakfastPaying
1 restaurant(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

Web Corner on a Mac
Copy/print service availablePaying

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825
dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Contact email :

Check-in from 14h00

Check out up to 12h00

Dubai metro : Red Mall of Emirates

By plane
DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Rooms (3)

Suite 2 adults & 1 child

Max. number of persons: 3
Area: From 31 m² / 334 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

Max. number of persons: 3
Area: From 31 m² / 334 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

Max. number of persons: 5
Area: From 48 m² / 517 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Prime Location

Taha J. Solo - 27/02/2021 Confirmed reviews ALL

I am a regular customer of Novotel Suites Mall of the Emirates whenever I decide to stay in Dubai. I feel comfortable there. Nice welcoming staff large rooms fully equipped and good amenities.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Average (only book if you need to be in the area and cannot find anything else)

Guest1234 Solo - 26/02/2021 Confirmed reviews ALL

Bad: -Old hotel: needs some works - Gym opens 9 to 5 pm (never seen a gym with such short opening times). They tell you it is due to COVID, but I checked with hotels of a similar standard and their opening hours were "normal" (eg: 7am to 7pm) - The walls are very thin (lots of noise) - Smells tobacco (although I am on a non-smoking floor) - Average service (I asked for an ashtray, they brought an ashtray that was already dirty/used - very COVID unfriendly as you can imagine!) - Windows are so dirty (both in the rooms and common area) - Unskilled staff: every day they cleaned up the room in a different way (sometimes towels missing, once they forgot the old laundry, coffee missing sometimes...) Good: - Breakfast is pretty good for the price

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Feels like home

Checkie Couples - 25/02/2021 Confirmed reviews ALL

Novotel moe is always our favourite place to stay.aside from its very accessible to metro and malls. "Maryam" from reception is always helpful and friendly.thanks to her for making our stay very comfortable.

Should be friendly

Muhammad D. Couples - 25/02/2021 Confirmed reviews ALL

Reception was ok but morning time some one knob door and asking again and again i came for night to stay and relax somebody call my room as well which guest mostly sleep at 9 am I didn’t order or request anything they open my door i wake up and stop him to come inside i told reservations team i am accor employees i have all heartiest card they should give me discount price very rude which i not appreciate rest my stay was nice

Good stay as always

Cris B. Couples - 22/02/2021 Confirmed reviews ALL

We used to stay in this property and its great as always! This time, got a chance to move my reservation from Ibis to Novotel, and i really love the room! very spacious, bed was so comfortable! Special thanks to Mr. Mizan from reception! His always very helpful for everything & service was excellent! Appreciate the Housekeeping team as well as they never say NO to all our request. Kudos to all! we will surely be back.

Sara Families - 21/02/2021 Confirmed reviews ALL

I changed rooms on my second day and forgot my favorite pajama. For the next two weeks the housekeeping kept saying they didn’t find it and it wasn’t in the lost and found. How could they throw it in the same day? This was utterly disappointing.

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good

J. Friends - 20/02/2021 Confirmed reviews ALL

Very nice stuff,

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Comfortable stay

Sangeeta Couples - 20/02/2021 Confirmed reviews ALL

Nice & comfortable stay. During breakfast time, all the restaurant staff, especially Mr. Krishna Singh , takes good care of the guests. I have to appreciate Housekeeping staff for their efficiency & concern during this Covid time. Keep it up.

Dear Sangeeta L., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A place you can relax

Joy S. Business - 18/02/2021 Confirmed reviews ALL

Arrived 940am in front desk I don't have any reservation Ms Nestle assist me she's very helpful and she never leave me until I check inn the room was cleaned and good smell fresh and housekeeping staff are very welcoming and very fast delivering request over all im very happy i got relax even its just short stay really i will coming back soon.

Nice room with excellent service

Joanna Couples - 17/02/2021 Confirmed reviews ALL

We would like to thank the team for a short yet memorable stay. We stayed in time for my husband’s birthday and Valentine’s day. We were given a nice room with a beautiful set-up. Everyone was very accommodating from check-in and check-out. We had dinner in Deli boutique. We were accommodated warmly by Mr. Krishna. It is such a short and sweet stay.

Nice room

Karen F. Couples - 15/02/2021 Confirmed reviews ALL

I appreciated that the receptionist upgraded us , the room was big and spacious, was clean even tho the view was not good. The service was good , breakfast quality moderate

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Ed Business - 14/02/2021 Confirmed reviews ALL

I really enjoyed my stay at Novotel Mall of Emirates. Especialy the reception team was really helpful with great customer service.

B Friends - 13/02/2021 Confirmed reviews ALL

Excellent stay, clean rooms, great breakfast, in the heart of Dubai, close to everything.

Dear Bassem M., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Richard K. Couples - 12/02/2021 Confirmed reviews ALL

Excellent service offered by Front office and housekeeping team.Great job

Dear Richard K., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located and good stay

Muhammad Business - 11/02/2021 Confirmed reviews ALL

Pleasant and worth the time and money

Dear Muhammad S., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Amazing

Christine Couples - 10/02/2021 Confirmed reviews ALL

Everything was good and we were well taken care of

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Hotel Dubai Mall of the Emirates. I would like to specially thank you for your very kind words toward the members who work very hard to ensure every guest at the hotel has a wonderful stay providing a service which comes from the heart. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A wonderful staycation with my BFF

Zyaira K. R. Friends - 08/02/2021 Confirmed reviews ALL

Everyone has been so attentive and we were taking cared off. In fact everything was just amazing .

Relaxing weekend staycation.

Jonjon Couples - 08/02/2021 Confirmed reviews ALL

As always, we had a relaxing staycation. I would like to commend Mezan, Erekin and NESTLE for their constant warmed welcome with a very positive vibe. They truly a precious asset to the team. Satisfied regular guest and member here..

amazing

Tarek Couples - 07/02/2021 Confirmed reviews ALL

Everything was excellent from the service at reception until the end of my stay

Sumeet H. Business - 05/02/2021 Confirmed reviews ALL

Want to complain to the management of the Novotel about racial behavior of the whole staff of the hotel . Like to take this matter further to the adubai police and customer protection act of Dubai if possible .

Our most recent 20 reviews

In partnership with TripAdvisor