Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.3/5 7,321 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Suites Dubai Mall of the Emirates
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Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Ski rack facilities (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825

dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :  Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodations

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Suite 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: 5
  • Area: From 48 / 517 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ

Non contractual photo

Ezaz has a vibrant ambience that is complimented by its chic style and classic design. It is a great place to enjoy a nightcap or to have an evening out with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,321 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,835 reviews

Welll located

Customer review rating 4.3/5

E. Couples - 07/08/2020 Confirmed reviews ALL

It was good but the hall way was smelling badly

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the smells , please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Good stay

Customer review rating 4.3/5

Almansoor Solo - 06/08/2020 Confirmed reviews ALL

I had fun during my stay a night stay. The jefferson very accommodating and always made sure that my needs are met. I’m looking forward to seeing and staying in this hotel in my future vacation..

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Very good

Customer review rating 4.3/5

Wan L. Couples - 05/08/2020 Confirmed reviews ALL

During check in Mizan assisted me and even called and check whether every things was fine. Ikenen during checkout was friendly as well

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.3/5

Moamen K. Solo - 03/08/2020 Confirmed reviews ALL

People are friendly, clean rooms and everything was perfect , I recommend

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well located and great hotel

Customer review rating 4.3/5

P. T. Business - 31/07/2020 Confirmed reviews ALL

I stayed here almost 90 days Location was great room and washroom was neat and clean. Had an awesome experience. And all the staff are friendly they all too suportive and give the sloution of every problem so instant. Highly recommended.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

amazing hotel

Customer review rating 4.3/5

Mildred Friends - 31/07/2020 Confirmed reviews ALL

well accomodating especially the front desk man name namzi i dont knowif that name correct...hes friendly...

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good Stay , friendly staff ,,

Customer review rating 4.3/5

Ahmed E. Business - 30/07/2020 Confirmed reviews ALL

I am spending one month every two months with you fr the last 2 years , every time I come I feel like home , the friendly stuff welcoming me every time starting by Hatem , Jeff and Irekim , and my friend Vijay from the house keeping whom i know for the last 2 years .. and the nice attitude by Lan Lan and Carol when they serve my breakfast ... it is really great pleasure every time I come to you . Thanks and see you next time

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.3/5

Sanie Families - 28/07/2020 Confirmed reviews ALL

The staff is accommodating. Food was great.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

A quarantine stop

Customer review rating 4.3/5

Dr. B. Business - 28/07/2020 Confirmed reviews ALL

I was a bit confused about the place due to construction, but once I stopped my car in front of Novotel, I knew I was in good hands. I was greeted by a door man who took my temperature and gave me a bit of hand sanitizer. I was checked-in by Rana. He was nice, polite, professional, and warm. He gave me a room on the top floor. I wasn't able to the see the Burj Al Khalifa due to the construction site. He told me where to part, gave me my key card, and I was on my way. I later noticed that I wasn't given a free drink voucher. They always give them to me in Abu Dhabi, Sharjah, Fujairah, and other hotels in Dubai. When I was about to call down, someone showed up with delicious cookies, fresh fruit, and a nice note from the manager. I was more than happy. I must say that this place had a peaceful aura despite the construction work. My Nasi Goreng order was de.lic.ious. I will need another order on Saturday, so expect a visit from me because I will need it for take away. I'll call someone before I arrive. Please let me know if it this ok.

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us and thank you for being a loyal member with Accor hotels despite your comments related to the Welcome drink voucher which wasn’t given, please allow me to express my sincerest apologies. Please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Well Located, friendly staff

Customer review rating 4.3/5

Ramy H. Business - 27/07/2020 Confirmed reviews ALL

Pleasant stay, but all facilities are closed. most of hotels already opened their facilities

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the availability of the hotel facilities, please allow me to express my sincerest apologies. please note that due to the global pandemic our guest safety is our top priority, With ACCOR ALLSAFE program and local safety guidelines our gym and pool recently open. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Good stay

Customer review rating 4.3/5

Liza A. Couples - 26/07/2020 Confirmed reviews ALL

Costumer service is great..friendly staffs with a smile on their face...accommodating staffs..nice place..

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Short stay was amazing

Customer review rating 4.3/5

Mohamed A. Friends - 26/07/2020 Confirmed reviews ALL

Was upgraded to next category By receptionist I forgot her name and room was spacious

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Extraordinary

Customer review rating 4.3/5

Shahab Couples - 25/07/2020 Confirmed reviews ALL

It gm has an amazing location, all the staff are extremely nice and professional especially rana and Jefferson. We always stayed at this property as always room was clean with friendly staff .

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Best location for me

Customer review rating 4.3/5

Dr L. A. Families - 25/07/2020 Confirmed reviews ALL

Is our 2nd time at Novotel suites and every time is better and better. Staff super nice (we even got an upgrade) room spacious, clean and comfy, breakfast so delicious! See you next time!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.3/5

Shahir S. Couples - 25/07/2020 Confirmed reviews ALL

It’s good. The staffs were very helpful. Overall happy with stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

10/10

Customer review rating 4.3/5

Amer C. Solo - 21/07/2020 Confirmed reviews ALL

I have stayed on Novotel abroad but I was so surprised how this hotel exceeds my expectation. I booked it on a very low price. The room was so clean I didn’t have trouble sleeping. It was so spacious and has a very “home” vibe. I didn’t have to call housekeeping to clean up everytime I go out. Also I have to mention that Ms. Hanecel is a delight to deal with. Very professional. Very accommodating. Now I’m not worried where to book every time I’m in Dubai. This is officially my favorite place. Worth every penny.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Safest stay

TripAdvisor rating 4.5/5

angel o 21/07/2020 TripAdvisor review

Staff Maryam, Jeff, Ali and Mizan assured and provided us a worry free andsafest stay. We enjoyed it too much that we didnt even notice that theres a pandemic. we will definitely come back and spread the highest level of standard that theyre practicing

Dear Valued guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Suite Novotel Mall of the Emirates Dubai. We cannot thank you enough for the praise and compliments on our services and we are even more delighted to learn how much you enjoyed your stay, and please accept my apologies about the noise. I’m sure the rest of the team will be happy to know that your experience was an all-around good one thanks to their efforts and commitments in service delivery. We trust and hope that we may have the opportunity to recreate wonderful memories, looking forward to a return visit. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Great stay and Friendly staffs

Customer review rating 4.3/5

Alfahad Couples - 19/07/2020 Confirmed reviews ALL

This was my second stay at your hotel but this time I enjoyed it real good. Thanks Rana from the reception who was great and professional at his job and gave us a free upgrade. And for the housekeeping who never delayed any request. Especially the room service and restaurant staffs being so kind and looking for every opportunity to help us (sorry I missed the guy who served us durning breakfast) overall I would definitely visit the hotel again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good place to stay.

Customer review rating 4.3/5

Shang Couples - 19/07/2020 Confirmed reviews ALL

Staff are very welcoming. Room is very spacious. We really enjoyed our stay in this hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

It was great

Customer review rating 4.3/5

Madi Business - 16/07/2020 Confirmed reviews ALL

All the staff are very good and specially the receptionist Maryam

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

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