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Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.3/5 7,989 reviews

ALLSAFE approved hotel

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Novotel Suites Dubai Mall of the Emirates
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+ 10 Services

Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage Paying
  • Babysitting on request Paying
  • Ski rack facilities (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available Paying

Hotel location

Novotel Suites Dubai Mall of the Emirates

Al Barsha 1, 2A Street
Opposite Mall of the Emirates
P.O. Box 283825
 dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :  Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,989 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,310 reviews

Well located

Customer review rating 3.5/5

Anonymous Business - 26/07/2021 Confirmed reviews ALL

Good Hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located

Customer review rating 3.0/5

Anonymous Families - 16/07/2021 Confirmed reviews ALL

The room was a little bit old. Telephone was broken. Light in the toilet was too dim.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Convenient and budget friendly

Customer review rating 4.5/5

Abhishake C. Families - 10/07/2021 Confirmed reviews ALL

Parking was easy. Check-in was great as Mr. Rana upgraded us to family suite. Room was pretty good, perhaps a little worn out and may need some maintenance tweaks here and there (kettle might need to be replaced). Housekeeping was good. Breakfast was nice, service was fast..the chef serving omelettes was amazing as he made me a fine omelette. We requested for late check out and was provided for free until 2pm. Check out was a breeze as well. Overall the customer service was outstanding!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Average Stay

Customer review rating 2.0/5

Manu Solo - 09/07/2021 Confirmed reviews ALL

Had long waiting time for housekeeping to respond and serve that too on a weekday ! I am a repeating guest at this hotel but this time I'm very dissatisfied. No bathrobes were available too.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Comfort and well located

Customer review rating 4.0/5

Mohamed S. N. Couples - 09/07/2021 Confirmed reviews ALL

I had a very comfort stay and checking in was very nice and easy

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Unsatisfactory. Not worth the money spent!!

Customer review rating 0.5/5

Rasla R. Families - 06/07/2021 Confirmed reviews ALL

The interiors were so dull. We has booked Novotel suites thinking its renovated and the facilities will be good. But it was the opposite. The dull old interiors didn't give us a good impression first of all. Toilet setup really surprised us. We have been to a lot of hotel for staycations. Never saw such a congested toilet setup .. separate from the shower area. Which was not really convenient to use. When we first entered, the toilet was not clean. Toilet seats had dirt which we had to clean before use. We stayed for two days and whichever hotels we have stayed until now... every day the team comes to clean and set the bed and all. Here we had to call the room service to send somebody to take garbage. Plus they didnt ask about cleaning the room. They came and asked what we wanted. So we told take the garbage. They did that and left. Later when we complained to a gentleman, he investigated the matter and he told us that he came to know we had refused when the cleaning team came to our room to clean. Which was ridiculous. Food was not upto the mark! The varieties, deserts etc was not worth the money, compared to other renowned hotel groups we had tried. But yes the staff had given us chicken sausages on our request, as we didn't want beef. That was good gesture. Staff behavior was overall good. Whenever we call reception/ room service, nobody answered. We had to call 5 times afterwards. We had requested for a smoking room and got a non-smoking one. When we requested for a change, they gave us a family suite that was really good. Thank you. However, the second cards that was handed over to us was not working for the parking gate. We had to wait until they see us in camera and open from the reception!! Last but not the least, my name is Rasla R.! Not Rami B., which is mentioned in the email sent to me for feedbacky. I cant tell you how disappointed I am!!!!!

Dear Valued Guest, Greetings from Novotel Suites Dubai Mall of the Emirates… I hope that you and your family had a pleasant journey back home. In these unprecedented and uncertain times, so many of us are keen to be able to travel as in the past, or close to that rhythm in any case. We greatly appreciate the time and effort you spent to share your feedback following your recent visit with us. This is particularly important for us in achieving our goal of guest satisfaction. We apologize that it took some time for us to respond to you to ensure that all points mentioned are rectified accordingly. The ‘Heartists’ DNA is what we consider truly important. That you found our teams’ behaviour overall good is very reassuring for us. We are also grateful that you appreciated the gesture of taking care of your breakfast preference. Our F&B team always do their best to conquer everyone’s palate. Our front office team was also touched to know that you liked the family suite. Thank you so much for highlighting in your review. On the other hand, we deeply lament reading your comments about the condition of the suite. All our suites are checked, sanitized and inspected at least three times by our passionate housekeeping team before becoming worthy of welcoming our guests. Our sincere apology that you did not find it to be the case. With the current ongoing crisis related to COVID-19, so many things have changed including our guests' expectations versus the new normal. Added to that are the precautionary health measures strictly mandated by the local government that we have to follow. However, it is very important for us that we deliver our utmost priority; and that is the health, safety and well-being of everyone. You mentioned that you had to call housekeeping to clean your room. The majority of our guests try to minimize the contact with our team for the safety of everyone. This is the main reason why in most cases, room service is always able upon guest request including some of our room amenities. Please know that we never refuse any service and it could have been a misunderstanding from our team. Rest assured that all our housekeeping team has been briefed about this. Last but not the least, we are sorry that we were not able to conquer your palates with our food offerings. Though many of our guests appreciated our food and beverage variety, your remarks are well noted by our kitchen team to ensure that we keep on improving the quality of our products and services. We hope that these incidents have not marred your overall impression of Novotel Suites Dubai Mall of the Emirates and that you will give us a chance to prove to you that it was more of an isolated incident rather than the norm. Should you plan to visit Dubai in the future, please contact us directly and we will ensure to amend your less than satisfactory last stay with us. We remain focused on continuous excellence and we hope that you find it to be the case next time. In the meantime, please keep safe and always be well. Sincerely, John Elrod Ricalde Guest Experience Manager Novotel Suites & IBIS Mall of the Emirates

Well located

Customer review rating 3.5/5

Ramin Families - 06/07/2021 Confirmed reviews ALL

Enjoyed the location convince and cleanliness how breakfast assortment was poor, the receptionists Harish was so helpful and friendly

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well done

Customer review rating 5.0/5

Anonymous Solo - 04/07/2021 Confirmed reviews ALL

Jefferson are very responsive. Food is ok as well. Hotel is located near a shopping mall. Wide array of great restaurants to choose and eat from. Everything is within reach.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Value for money

Customer review rating 4.5/5

Praful. P. Couples - 04/07/2021 Confirmed reviews ALL

Front desk staff are really humble and accommodating. Especially Mr. Uran, he sorted out the issue with non-smoking to smoking room by providing an excellent room for our short stay. I will recommend this hotel to all of my friends and relatives without any hesitation.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Nice and comfortable stay.

Customer review rating 4.5/5

M. M. Solo - 03/07/2021 Confirmed reviews ALL

I had a very good time relaxing, enjoying watching my favourite TV channels within a family-like atmosphere.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Perfect place

Customer review rating 5.0/5

V. J. B. D. Couples - 30/06/2021 Confirmed reviews ALL

The staff very friendly a Filipino guy in the front office your the best.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 5.0/5

Normito Families - 30/06/2021 Confirmed reviews ALL

It was overall a very pleasant experience, all staffs i talked to whilst staying there are very friendly.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Very good location and accommodating staff!

Customer review rating 5.0/5

Arnold R. Couples - 29/06/2021 Confirmed reviews ALL

Location and staff are great and friendly. Will surely comeback soon. S/O to hanecel for assisting us during our late checkin.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located, good service

Customer review rating 5.0/5

Anonymous Families - 28/06/2021 Confirmed reviews ALL

Family room was spacious and clean. My son enjoyed his stay and wants to go back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A birthday plan for Dr. Barber

TripAdvisor rating 5.0/5

youlandab867 Business - 16/04/2021 TripAdvisor review

We want to thank your stay again for helping us keep her busy while we planned her birthday party. We didn't realize how funny your staff were. So, on the 10th of April, while Dr. Barber was sleeping, someone was outside her windowing making the loudness noise every. It sounded like a leaf blower or a lawn mower. What was funny was, she slept right through it. When she pulls and all nighter, she sleeps like a baby. She left her computer on, so we were able to see her sleeping through all the noise. We laughed so hard. Thanks for laughs. Most importantly, thank you for the room you gave her. She was able to complete so many tasks. We especially wanted to thank the housekeeping crew. We know their job is to keep rooms clean, but Dr. Barber keeps a tight ship with her personal quarantine regime.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Dubai 2021

TripAdvisor rating 4.0/5

Amit T 12/04/2021 TripAdvisor review

It was a pleasant experience from the beginning from checking in on the day of arrival with Nestle helping out with a good location of room. Room was very nice & spacious. It gave a comforting feeling of All Safe. The housekeeping team maintained the sanitising & cleaning every day. Rehaman & Luk Pa ensured a good interaction and ensured that the cleaning was exceptional. Breakfast was good with Neeraj & his team with Radha. Jagannath & others greeting every day with genuine smile & would ensure with food requests. The Travel Desk was very helpful. Nikita from Rayna Travels gets a applause as she gave very good advise for the travel and shopping with proper directions. Kamran khan was very punctual for pick up & drop and shared good tips & Amaresh during the city tour was informative & kept the tour very interesting.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Bad (from an Accor Platinum Member)

TripAdvisor rating 1.0/5

Departure23532590499 16/03/2021 TripAdvisor review

As a Platinum member who did his booking 2 days before arriving to the hotel, all I got from the Accor Standards is the complimentary drinks vouchers. (I think I was lucky to get these vouchers) That shows how the management of the hotel cares about the business and specially about Accor Members. Frankly speaking the hotel management made it clear to me that they don't want an Accor Member to visit the Novotel Suites Dubai Mall of the Emirates as this is not the first time they don't apply Accor Standards.

Dear Mr. Reda, Greetings from Novotel Suites Hotel Dubai Mall of the Emirates! Thank you for sharing your feedback in regards to your recent stay at the Novotel Suites and on behalf of the entire team, please accept our sincere apologies for any inconvenience which may have been caused. We would like to thank you for your patronage as a loyal ALL member and assure you that guest satisfaction is of the upmost importance to us. As per our telecom on 17.03.2021, We would like to assure you that our customer satisfaction and overall experience is our upmost priority and this is not the standard we aspire to achieve within our hotel, we have taken specific measures to address and train all of our team members, whilst ensuring that this remains an isolated incident which will not occur in the future. We guarantee, your comments have been taken into consideration to ensure that we look at appropriate methods to resolve any possible service problems in our team. Should you require any further assistance, please do not hesitate to contact us. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Well positioned for short business meetings

TripAdvisor rating 4.0/5

christian364 Business - 07/03/2021 TripAdvisor review

With easy reach from the airport, close to Emirates mall, the perfect place for short business meetings. The rooms are cleverly separated into sleeping area and working area, with ample supply of coffee and water.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Clean, comfortable and location

TripAdvisor rating 5.0/5

Excursion780517 21/01/2021 TripAdvisor review

Our stay here was comfortable. They are very clean, they clean everyday from rooms, lobby and surroundings. The bed is comfortable. Location is very near Mall of the Emirates like 5 mins walk. Train station is also by walk. The manager and the people in the front desk are also nice.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A Pleasant Stay

TripAdvisor rating 5.0/5

Freedom596097 Business - 12/11/2020 TripAdvisor review

A very happy stay here around one month as a business trip. And also a very safe stay as hotel has increased their cleaning standards. Thank you Kumar and Suraj for your hard work to keep the room clean and tidy.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

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