Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

I check in hotel and I have paid online for my room rather than that there was no confirmation regarding this to hotel and I have to deposite amount and then I asked for matchbox in hotel in room dining and they dineid to give me saying that it is finished in hotel ..I cannot imagin that a matchbox is been finished in hotel ...it was so disappointed for me

Very welcoming with attentive staff.

I am very thankful for the Hotel's facilities , food comfort etc. But beyond that what I personally feel thankful about is the sympathetic attitude and extra mile service. I checked out around 1:30am on 27th March. Due to some reasons I and my colleague missed our flight . We re booked it and the next flight was in evening 7pm . I called back Hotel and had talk with someone named Ikrene or Irkene I am not sure . But she really helped with her words of sympathy and encouraged me to come back and gave us the same room and gave for additional 3 hours beyond out usual checkout hours . So i am personally blessed by this help n gesture . This beyond making money . It's called 'Service'. Thanks

I had an amazing stay. All staff was extremely helpful and courteous in whatever needs I presented. Super clean from the restaurant to rooms or pool.

The hotel itself is very well located and well equipped (though for a Novotel Suites, it misses a microwave oven). However as usual in Dubai, you shouldn't expect too much from service (staff randomly renews shampoo but not soap and reception doesn't do anything when told, sometimes all towels are removed and not replaced, cleaning staff leaves a dirty glass of beer for several days)

since 2016, I have been (and still) a frequent Guest at Novotel Suites MOE, within, my overall experience was outstanding. Thanks to the friendly staff and hotel management who sustain a consistent service quality and remarkable improvement to the hotel facilities (including but not limited to; house keeping, dining, reception and onboarding) with significant compliance to COVID-19 restrictions, which led me to choose Novotel Suites MOE among other hotels within the UAE.

Super Stay Mr. Hatem making it warm home after a tough trip in Abu Dhabi and extension n return again n again. Mr. Mina and kind care n gesture. Mohamed Javeed Omar, super energy and great cleaning with passion, I love it.

Had an absolutely class service, would recommend this any day, every day.. Having been to various accor properties I must say that Novotel is amazing.. Kudos!

It was an amazing Stay, staff was very helpful and extra things were provided on priority basis.

It was a good one if not fully overwhelming. We appreciate that they allowed us to have. Slate check out due to our late flight . Novotel suites as at a very good location very near to Mall of Emirates , bus and metro stations . All are within walking distance . The suite for a family was sufficient. Breakfast is good but little lacks the variety in the menu . You can feel it when you are staying for long . Slow response we received on housekeeping requests like water , towels etc. Restaurant services seem to have less than required staffs to take care of the guests. Overall , it was a satisfactory stay for our family trip to Dubai .

I always stay at your hotel not just because of the reasonable rate, but also the staff who make a big difference. Special thanks to Mizam, his service is always at top and thankful for giving us an upgrade from IBIS to Novotel, the reception names Ireine (sorry did not remember to spell her name) she's very helpful to all our request. Mahbub from restaurant was superb! Very attentive and never say no. We love the rooms as well very spacious, rooftop pool was so nice. Thank you all for making the difference. We will surely be back.

This experience is always very good

Everything is good. Staffs are very welcoming.

All the staff are friendly and helpful. Hotel is very clean and taking very robust Covid measures

As a Platinum member who did his booking 2 days before arriving to the hotel, all I got from the Accor Standards is the complimentary drinks vouchers. (I think I was lucky to get these vouchers) That shows how the management of the hotel cares about the business and specially about Accor Members. Frankly speaking the hotel management made it clear to me that they don't want an Accor Member to visit the Novotel Suites Dubai Mall of the Emirates as this is not the first time they don't apply Accor Standards.