Balthazar Hôtel & Spa Rennes - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 1,242 reviews

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19 Rue Marechal Joffre, 35000 RENNES, France

Description

Hotel extras

  • A peaceful haven in the city center

  • Suites and apartments

  • Restaurant gastronomique

  • Nuxe Spa with hammam, sauna and relaxation pool

  • Cocktail bar

Our accommodation(s)

Hotel location

Balthazar Hôtel & Spa Rennes - MGallery Collection

19 Rue Marechal Joffre
35000 RENNES
France

GPS:48.108458, -1.677809

Telephone
Fax +33 2 99 32 32 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La table de Balthazar

Benjamin Jourdren places importance on developing recipes using simple products. By enhancing the products, Benjamin Jourdren values and respects local suppliers who provide our daily supplies.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,242 reviews

Customer review rating 3.5/5

Tiffany M. Couples - Confirmed reviews ALL

I always come back to this hotel whenever in Rennes. The front office always delivers great service and the space is beautiful. However, coming from the hotel industry myself I must say I was a little disappointed this time around. The breakfast staff wasn’t very cordial and they were 5 people in the open kitchen speaking really loudly. The buffet wasn’t rich with options either. The menu had “pancakes” written on it - which my husband orders. 1 single little pancake arrived 10 minutes later with no topping whatsoever. As for my eggs, I asked for avocado as a side, there were none available. That same day I had a 45 min lymphatic drainage massage at the spa. I arrived at 9, time of my appointment - also time at which the spa opens but the door was closed. I fill in a questionnaire and the massage starts at 09:10. The massage was OK but too soft for this kind of treatment which I do regularly. The massage ends and I am in the resting space by 09:40. This is not a 45 min treatment. On the other hand however, the bar staff was great - they suggested a lovely wine and the room was nice and clean. Only remark is the toilet paper roll was almost finished when we arrived, we had to switch it ourselves the next day - quite uncommon for a 5* hotel.

Dear Madam, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. It is always a true pleasure to welcome you whenever you visit Rennes, and I would first like to express our gratitude for your loyalty, as well as for your kind comments regarding the quality of our front office service, the beauty of the property, the comfort of your room, and the service at the bar. I will be sure to share your compliments with our teams, who will be delighted to receive them. However, I am truly sorry to read that certain aspects of your stay did not meet your expectations, nor the standards we strive to uphold on a daily basis—especially coming from a fellow hospitality professional. Regarding the breakfast service, your experience does not reflect the level of excellence we aim to provide. The lack of cordiality you encountered, the inappropriate noise level in the open kitchen, as well as the limited variety and generosity of the buffet are matters we take very seriously. Likewise, the situation concerning the pancake order and the unavailability of certain items such as avocado is regrettable and not representative of the experience we wish to offer. A reminder of our service standards and immediate corrective actions have been initiated with the teams concerned. I would also like to sincerely apologize for your experience at the spa. The delayed opening, the late start of your treatment, as well as its shorter-than-expected duration are unacceptable. Furthermore, the lack of adaptation of the massage pressure to your expectations is an essential point that should have been better addressed. These issues have been shared with our spa manager to ensure that concrete corrective measures are implemented without delay. Finally, I sincerely regret the lack of attention in your room. This type of detail, although simple, is an integral part of the flawless experience we must guarantee in a five-star establishment. Please rest assured that all your comments have been shared with the relevant teams and are being carefully followed up. Your feedback is invaluable and helps us continuously improve the quality of our services. I sincerely hope we will have the pleasure of restoring your full confidence during a future stay. In this regard, I remain personally at your disposal to organize your next visit and ensure it meets your expectations in every way. Best regards, Geoffroy du MOTTAY Deputy Manager Balthazar Hotel & Spa

Customer review rating 4.5/5

Astghik G. Families - Confirmed reviews ALL

well positioned in the center, good service quality. The access to spa with hammam and sauna makes it incomparable with other hotels.

Dear Mrs. G., Thank you very much for sharing your kind feedback following your stay at Balthazar Hôtel & Spa. We are delighted to read that you appreciated our central location, the cleanliness of the hotel, and the quality of our services. It is especially rewarding to know that our spa facilities, including the hammam and sauna, made your experience stand out compared to other hotels. We also sincerely thank you for your constructive feedback regarding the breakfast. Your suggestion to enhance the savory selection has been carefully noted, and it will help us continue to improve and refine our offering to better meet our guests’ expectations. It was a pleasure to welcome you and your family, and we truly hope to have the opportunity to host you again for another relaxing and enjoyable stay in Rennes. Warm regards, Geoffroy du Mottay Deputy Manager Balthazar Hôtel & Spa

Customer review rating 5.0/5

Charles K. Couples - Confirmed reviews ALL

We had a wonderful stay. There were some issues but the staff rectified these quickly. The apartments were fitted out with a nice kitchen. Driving to the hotel - you need to enter a restricted road.

Dear Mr. K., Thank you very much for sharing your wonderful feedback following your stay at Balthazar Hôtel & Spa. We are delighted to read that you enjoyed the comfort of the apartments, the well-equipped kitchen, and the responsiveness of our team, with special thanks for highlighting Marika Melody. Your kind words will be shared with all our staff, as they are our greatest motivation. We also note your comments regarding the speed of the Wi-Fi and recycling guidance, and these points will be carefully addressed to improve the experience for our guests. It was a pleasure to welcome you, and we very much look forward to hosting you again in the future for another memorable stay in Rennes. Warm regards, Geoffroy du Mottay Deputy Manager Balthazar Hôtel & Spa Rennes

Customer review rating 5.0/5

Olivier G. Couples - Confirmed reviews ALL

I like the fact that you can ask anything to the hotel team. That's a great service

Dear Mr. G., Thank you very much for your wonderful feedback! We are delighted to hear that you appreciated the attentiveness and availability of our team during your stay. Your satisfaction means a lot to us. We also note your comment about the check-in issue via the app and will work to improve the connection with our SPA team to make future experiences seamless. We look forward to welcoming you again soon for another memorable stay at Balthazar Hôtel & Spa Rennes. Warm regards, Geoffroy du Mottay Deputy Manager Balthazar Hôtel & Spa

Customer review rating 5.0/5

Adela P. Business - Confirmed reviews ALL

The hotel staff, while coordinating and during our stay, was top-notch and super attentive.

Dear Ms. P., Thank you very much for your wonderful feedback. It is such a pleasure to read that your experience with us was exceptional. We are thrilled that our team’s attentiveness and professionalism contributed to making your stay so enjoyable. Your kind words, highlighting the dedication of everyone involved, mean a great deal to all of us and will be warmly shared with the team. We look forward to welcoming you back to Rennes for another stay that lives up to your expectations and offers the same level of excellence. With our warmest regards, Geoffroy du Mottay Deputy Manager Balthazar Hôtel & Spa

Other web-users rate our hotel

  • 405 reviews 9/10 Location
  • 561 reviews 8.1/10 Room
  • 917 reviews 9.5/10 Service
  • 6 reviews 9.6/10 WiFi
  • 283 reviews 9.3/10 Breakfast
  • 283 reviews 8.7/10 Wellness Area
  • 274 reviews 7.5/10 Comfort
  • 271 reviews 9.6/10 Vibe

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