Dear Ms M., Thank you for sharing your experience following your three-night stay with us. We are delighted that you enjoyed exploring Rennes, relaxing at the spa each day and having lunch in our garden. We sincerely regret the dusty areas noticed in your room. Your comment has been shared with our Housekeeping team so that greater attention can be paid to this point. We hope to welcome you both back for another relaxing stay in Rennes. Kind regards, Geoffroy du Mottay Deputy Manager

Hello, Thank you for taking the time to share your experience. We are pleased that you appreciated our location, the comfort and presentation of your room, as well as the quality of our breakfast and the attentiveness of our team. We are sorry, however, that the daily Wi-Fi renewal process and access to Netflix made your stay less seamless than expected. Your feedback has been shared with the relevant team, as these services should remain simple and intuitive throughout the stay. We hope to have the pleasure of welcoming you back and providing you with an even smoother experience. Kind regards, Geoffroy du Mottay Deputy Manager

Dear Sir, Thank you very much for your wonderful review and, above all, for choosing the Balthazar for a third stay. I am delighted that you once again enjoyed the peaceful and cosy atmosphere of our hotel, as well as both of your experiences at La Table de Balthazar. Your continued loyalty and perfect score mean a great deal to our entire team. We already look forward to welcoming you back for a fourth visit. Kind regards, Geoffroy du Mottay Deputy Manager

Dear Sir,, Thank you very much for taking the time to share your experience following your stay at Balthazar. We are delighted that you enjoyed the relaxed atmosphere of our Maison, the comfort and design of your room, and above all the friendliness of our team. Your comment regarding the consistent quality of service across our staff is particularly rewarding and will be shared with everyone. We are, however, sorry that an issue you reported required several reminders before being properly addressed. This is not the level of responsiveness we aim to provide, and we fully understand the frustration this may have caused. We have also taken note of your comment regarding the cleanliness of the carpet, which deserved greater attention. Despite these points, reading “We’ll be back” is perhaps the most encouraging part of your review. We will be very pleased to welcome you again and to ensure that your next experience is even more seamless. Warm regards, Geoffroy du MOTTAY Deputy Manager

Dear Sir, Thank you very much for your wonderful feedback and for awarding your stay such a perfect score. We are delighted to read that you enjoyed your experience at Balthazar, from the comfort of your room to the quality of our facilities. We are especially pleased that our Spa NUXE was one of the highlights of your stay and offered you a true moment of relaxation. Your kind words regarding our team are particularly appreciated. Providing warm, attentive and genuine service is at the heart of the Balthazar experience, and your comments are a wonderful reward for everyone. We sincerely hope to have the pleasure of welcoming you back to our Maison for another relaxing escape in Rennes. Warm regards, Geoffroy du MOTTAY Deputy Manager

Dear Guest, “Perfection in Rennes!”, what a wonderful compliment to receive! We are delighted to know that you thoroughly enjoyed your stay at Balthazar and particularly appreciated our central location and the quality of your overall experience. Your kind words about our team mean a great deal to us. Friendliness and professionalism are at the heart of the hospitality we strive to offer every day, and we will be very pleased to share your compliments with all our colleagues. Thank you also for your perfect scores throughout your stay and for taking the time to share your experience. We sincerely hope to have the pleasure of welcoming you back to our Maison for another memorable stay in Rennes. Warm regards, Geoffroy du MOTTAY Deputy Manager

Dear Madam, Thank you very much for sharing such wonderful feedback following your family stay at Maison Balthazar. We are delighted that you enjoyed the comfort, peaceful atmosphere and thoughtful design of your apartment. Maison Balthazar was created to offer the privacy and independence of a home in the very heart of Rennes, while allowing our guests to enjoy the services and facilities of the Balthazar Hotel just a few steps away. Receiving a perfect score throughout your experience is a wonderful reward for our entire team, and we truly appreciate your kind words. We hope your time in Rennes left you and your family with many happy memories, and we would be delighted to welcome you back to your Rennes home away from home. Warm regards, Geoffroy du MOTTAY Deputy Manager

Dear Sir, Thank you very much for your wonderful feedback and for giving your stay at Balthazar a perfect score. We are delighted that you enjoyed our central location in the heart of Rennes and, above all, the warm welcome you received upon arrival. Creating a genuine and attentive experience from the very first moments is particularly important to our team. Knowing that every aspect of your stay, from your room and breakfast to the service provided by our team, fully met your expectations is a wonderful reward for all of us. We sincerely hope to have the pleasure of welcoming you both back to Balthazar for another memorable stay in Rennes. Warm regards, Geoffroy du MOTTAY Deputy Manager

Dear sir, Thank you very much for choosing Balthazar once again and for sharing your experience following your recent stay with us. It is always a particular pleasure to welcome returning guests, and we are delighted that the attention prepared for this special occasion contributed to making your time in Rennes even more memorable. We are equally pleased that you enjoyed another experience at La Table de Balthazar, and your appreciation will be shared with our restaurant and kitchen teams. We are, however, sorry that you were unable to enjoy our Spa at a time that suited you. As access is intentionally limited to preserve the peaceful and intimate atmosphere of the sensory area, availability can sometimes be restricted during busy periods. For a future stay, our team would be delighted to arrange your preferred time in advance. Thank you once again for your continued trust in our Maison. We very much look forward to welcoming you back to Balthazar and making your next visit even more complete. Warm regards, Geoffroy du MOTTAY Deputy Director

Dear Madam, Dear Sir, Thank you very much for taking the time to share your feedback following your stay at the Balthazar Hotel & Spa. We are delighted to read that you appreciated the relaxing atmosphere of our hotel, its cleanliness, and the warm welcome provided by our reception team. Creating a peaceful and welcoming environment is exactly the experience we strive to offer every guest. We also appreciate your feedback regarding breakfast. It is through comments like yours that we continue to refine every aspect of our guest experience. We hope to have the pleasure of welcoming you back to Rennes for another memorable stay. Warm regards, Geoffroy du Mottay Deputy General Manager

Dear Mr. J., What a joy it was to read your wonderful review. On behalf of the entire team, thank you for taking the time to share such a detailed account of your stay. We can only imagine your arrival after cycling through such heavy rain, and we are delighted that our team was able to provide the warm welcome and assistance you needed. Helping to store your bikes safely and recharge your e-bike was the least we could do, and we are so pleased that these small gestures helped make your arrival more comfortable. It is equally rewarding to know that you enjoyed every aspect of your stay, from the comfort of your room and the tranquillity of our spa to the wine-pairing dinner at our restaurant. Your description of the culinary experience was a pleasure to read, and we will proudly share your compliments with both our kitchen and restaurant teams. We are especially honoured that you chose to celebrate your 21st wedding anniversary with us and that the Balthazar became part of such a special memory. Hearing that you consider us one of your favourite Accor hotels is an extraordinary compliment and one that means a great deal to every member of our team. Thank you as well for your constructive remarks regarding the Wi-Fi speed and the cardboard packaging used for our bathroom amenities. Feedback such as yours helps us continue improving the guest experience while pursuing our environmental commitments. Finally, thank you for recognising our receptionist and our bartender. They will be delighted to know they helped make your stay so memorable. We truly hope to welcome you back whenever your travels bring you to Brittany—even if it means taking that special detour to Rennes once again. Warm regards, Geoffroy du MOTTAY Deputy General Manager

Dear Sir, Thank you so much for this wonderful review. It is truly rewarding to read that your family had such a memorable stay with us. We are especially delighted that the little touches prepared for your child, including the baby cot and welcome pack, made your experience feel so special. Creating a warm and thoughtful welcome for our youngest guests is something we truly care about, and knowing these details stood out means a great deal to us. Your words, describing the Balthazar as one of the best hotels you have stayed in around the world, are an incredible compliment for our entire team. We will be sure to share your kind feedback with everyone. Thank you as well for pointing out that the information regarding children staying free of charge was not easy to find when booking. Your feedback is valuable, and we will look into making this information clearer for future guests. We sincerely hope to have the pleasure of welcoming you and your family back to Rennes in the near future. Warm regards, Geoffroy du MOTTAY Deputy General Manager

Dear Helen, What a wonderful review to read. Thank you so much for taking the time to share such kind words following your stay with us. It was truly a pleasure to welcome you and your husband for such a special occasion. Knowing that the small surprise prepared by our team helped make your celebration even more memorable means a great deal to us. Creating thoughtful and personal moments for our guests is at the very heart of what we strive to do every day. I will, of course, share your compliments with our entire team, especially our receptionists and the two gentlemen at the bar. They will be delighted to know they contributed to making your stay so enjoyable. We are also thrilled that you appreciated the peaceful atmosphere of our house, the comfort of your room and your relaxing time at the spa. As for our restaurant, we will be delighted to welcome you there on your next visit. Until then, we wish you both every happiness in this new chapter of your lives and look forward to welcoming you back to the Balthazar whenever your travels bring you to Rennes. Warm regards, Geoffroy du MOTTAY Deputy Director