Novotel Spa Rennes Centre Gare Hotel 4 stars

Efficace

This hotel is quite convenient close to the train station with good amenities - nice executive rooms (especially the duplex ones) - a good restaurant selection (though not that many vegetarian options as main so it can become quite repetitive). The spa is good and with quite good opening hours.

room cleanliness is ok. no complimentary mineral water for the room

In total I was crazy about this hotel, but this time electronic keys was not working and each time when you need to come in to your room, you was forced to take the somebody from reception with you to open the room! It was all my staying. Dishes and tableware on the breakfast was dirty … At the check out they include my offered drink in to my bill and takes the money for that from my company account, now I have a problem with my accountant because of that!

Very bad experience. For 2 days there wan no WiFi. The gym was very small no real gym. The jacoozi was only with cold water. The man in the reception could not check out the room and I did not received any invoice until now. Very bad expirience I will not visit this hotel any more.

Poor customer service

Two small things ... 1. Previous time I was here it was an option to make freshly squeezed juice for the breakfast. Now it was not. 2. you can make an omelet from fresh eggs It will upgrade the experience.

I stayed for more than 10 dates with you in the hotel and every time I had problems with payment. I was always pre-secured the total amount of the reservation for one month, this money was blocked for you for one month for nothing. In the last stay, you took (stolen) 150euro after you checked the room and everything, after I left the hotel. It is not fair and I do not think this behavior is good for a hotel like Novotel.(especially since I am a platinum customer)

Clean, convienient and friendly. Well apppointed room and deespite being in the middle of town it was quiet and easy to get good nights sleep. Staff were all helpful anbd pleasant. I would certainly recomend this hotel and use for future visits to the area. Car park entrance could be slightly better signposted.

This hotel is central in Rennes and within walking distance of all what is to see and do in Rennes. It's a pure business hotel with very little charm and nice decoration. SPA and pool are in the basement. Parking is convenient but expensive but no other better option exist nearby. 1st room smell tobacco but we got a remplacement room on the stop and an upgrade.

Great stay. Lovely clean big room. I found all the staff to be extremely pleasant, nice and helpfull, especially since my French language skills are non existent. Have no complaints at all and location is excellent.

Good hotel. Conveniently located in Rennes. Nice and clean room. Good swimming-pool/jacuzzi - unfortunately the hammam was not working when I came. Need to ask reception to change temperature in the room. Use of plastic mini toiletries.

They stay was fine. Nothing exceptional. Check in annoyed me , and that is unfortunately by lasting memory.

Love this hotel, very relaxing and spacious rooms. Swimming pool is lovely and clean. Staff are helpful and friendly.

Checked in online two days before and inputted credit card number. Advised would be arriving 12pm. On the day arrived at 2pm but room not ready. Also had to give credit card number again! With two young tired children it was not the best start. Then all four of us had problems in the pool and experienced stinging red eyes from the chlorine for days. Room was ok but bit dark and not very cosy. Breakfast was the main plus point.