Novotel Spa Rennes Centre Gare Hotel 4 stars

Everyone was very nice BUT I was staying in a superior room with a lounge area which was very cold. I went to reception who told me to change the thermostat setting from auto. When I went back to the room the setting was actually at zero! So the room was not prepared and it was very cold outside and in!

1. poor fitness room 2. at breakfast could not get an omelet with 2 eggs, as I am getting I'm 3 stars hotels... 3. beside the above the room was clean and big

Particularly appreciated the room upgrade

As a loyal member of your club, It's my 4th or 5th time in this hotel and so far it was good but this time I was very disappointment from few things: * the safety box and the telephone wasn't working and I waited 2 days for it to be fixed in spite the fact I complained 3 times. * missing food at breakfast - food weren't refill like eggs, vegetables * hard to order drinks at the lobby - no one was available to take an order

Staff is great. Bed was awful. there was a partition in the middle of that bed that made it very awkward to sleep. Issue with the door as it couldn't be opened unless accompanied by the staff. Room was clean. Will not go back.

Efficace

This hotel is quite convenient close to the train station with good amenities - nice executive rooms (especially the duplex ones) - a good restaurant selection (though not that many vegetarian options as main so it can become quite repetitive). The spa is good and with quite good opening hours.

room cleanliness is ok. no complimentary mineral water for the room

In total I was crazy about this hotel, but this time electronic keys was not working and each time when you need to come in to your room, you was forced to take the somebody from reception with you to open the room! It was all my staying. Dishes and tableware on the breakfast was dirty … At the check out they include my offered drink in to my bill and takes the money for that from my company account, now I have a problem with my accountant because of that!

Very bad experience. For 2 days there wan no WiFi. The gym was very small no real gym. The jacoozi was only with cold water. The man in the reception could not check out the room and I did not received any invoice until now. Very bad expirience I will not visit this hotel any more.

Poor customer service

Two small things ... 1. Previous time I was here it was an option to make freshly squeezed juice for the breakfast. Now it was not. 2. you can make an omelet from fresh eggs It will upgrade the experience.

I stayed for more than 10 dates with you in the hotel and every time I had problems with payment. I was always pre-secured the total amount of the reservation for one month, this money was blocked for you for one month for nothing. In the last stay, you took (stolen) 150euro after you checked the room and everything, after I left the hotel. It is not fair and I do not think this behavior is good for a hotel like Novotel.(especially since I am a platinum customer)

Clean, convienient and friendly. Well apppointed room and deespite being in the middle of town it was quiet and easy to get good nights sleep. Staff were all helpful anbd pleasant. I would certainly recomend this hotel and use for future visits to the area. Car park entrance could be slightly better signposted.

This hotel is central in Rennes and within walking distance of all what is to see and do in Rennes. It's a pure business hotel with very little charm and nice decoration. SPA and pool are in the basement. Parking is convenient but expensive but no other better option exist nearby. 1st room smell tobacco but we got a remplacement room on the stop and an upgrade.