Mercure Rennes Centre Parlement Hotel 4 stars

Very happy friendly staff

staff always friendly and helpful, well located in the centre. Unfortunately no restaurant so no proper food for room service. Which is highly desirable during these times

-There is a fitness gym -Good breakfast -best location -there is a parking , but you need to pay -fast response for requests

Great special welcome, complimentary room upgrade, loved the vegetal foam pillow. Wifi in room pretty poor

I booked a weekend for my parents 4 nights with breakfast and they loved it. It was a surprise for their anniversary and the team was kind enought to prepare few details. Thank you once again

Pleasant stay at this hotel. Very good welcome for my late arrival; the team provided me some food and it was very appreciated.

Upgraded, thankfully, to a suite with restricted views over the central garden. The bathroom was rather small,given that this was a suite, but otherwise the room was very comfortable. The hotel staff were very helpful. The parking was limited.

The room was small and there was considerable noise from repair work. The onsite parking was a bonus. Staff were helpful and the breakfast had a very much appreciated Nespresso with decaf. Close to museums and restaurants.

We traveled through France using the Mercure chain to try it out as we don't have them in Canada and Being Platinum with Accors hotels comes with its benefits. When we arrived to check in (this is our fourth Mercure to stay in) the check in was VERY brief and quick. As a platinum member you receive a comp upgrade based on availability, i asked if that was the case, and was told because i already prepared and they don't have anymore rooms they were able to accommodate, which is fine no issue. The difference between their Privilege rooms and standard rooms is you get toiletries amenities. Mercure uses honey based toiletries for their basic rooms all in one (shampoo/ conditioner and body wash). One of us is allergic to honey so when we asked about it, she said it is in the room, when checking in that was not the case, when we came back down to ask for toiletries that are not honey based i was given an answer: you are in a standard room, those are only available to privilege rooms. To add to the insult as we were standing and asking her for the shampoo that is not honey which i don't think she really understood the issue. a person came in asking if they had a room available to be told they do and surprise surprise they did when we were told they are sold out. We asked what can we walk to and see around... she provided us a map and answered with "to go walk around" which was a surprise. she circled a big circle over a large area of the city and said anywhere here. The was when we checked in attempting to have small talk we mentioned we are flying out at 9 am the next day and how long to the airport, not even 25 min after we said that she suggested that tomorrow everything will be open and we will be able to see everything. Overall the rooms were basic, in a noisy part of town (wasn't that big of a deal) but in adding the horrible customer service from some one who clearly could care less made the whole experience to what it was

The hotel is conveniently located in the centre of Rennes, close to the old town and the metro station. Breakfast was good, with a great choice of snacks and hot dishes. My room was large enough and comfortable. The only disadvantage is the lack of their own restaurant but there is a lot of good restaurants around the hotel.

I was "upgraded" but the room wasnt clean, there were dust in the cofee cup and stains on the bed sheets. I was on the trip with my lover and it disapointed me.. the room was very poor... I wont go to that hostel anymore and wont recommend it

Do get rid of paper cups! Room heating default setting too high. With double windows getting fresh air is difficult so a room at a cooler setting would be better. The location and cleanliness and comfort was excellent.

We enjoyed the hotel and service very much. We don't like small paper cups for tea and coffee in the hotel room. Preferred tea bags were not replenished daily. Otherwise a good experience with very helpful staff.

Very central location, good rooms. Staff are polite and helpful but if booking through the Accor site questions go unanswered. Sometimes difficult to reach by telephone. The free breakfast for over 60s is a bonus at the Mercure chain.

I have not stayed here in about 5 years. It was very nice before, but it was just superb this time. The rooms are very comfortable and they look great. The bathroom is bright, and see you can clearly to shave. The reception area has lots of space to read, relax, or have a drink or snack. The staff were polite, friendly and professional. I plan to return: this weekend!