Mercure Rennes Centre Parlement Hotel 4 stars

as above, staff pleasant and efficient, housekeeping v good. only item for improvement was door key which failed twice

overall fine, but some space needed for clothes storage eg smallchest of drawers. One more hook in the bathroom needed

Great staff Great breakfast

Good weekend in centre Rennes in excellent Mercure

Everything worked, food was fantastic, rooms quiet, what more could you ask for.

Room was small; construction ongoing which was noisy and disturbing. Parking on site was a bonus Nespresso machine with decaf pods good and appreciated

Upgraded, thankfully, to a suite with restricted views over the central garden. The bathroom was rather small,given that this was a suite, but otherwise the room was very comfortable. The hotel staff were very helpful. The parking was limited.

The room was small and there was considerable noise from repair work. The onsite parking was a bonus. Staff were helpful and the breakfast had a very much appreciated Nespresso with decaf. Close to museums and restaurants.

Friendly Staff in an strange Hotel with No Bar / Restaurant ??? & Front Desk that looked like it had come from IKEA with a strange & unexceptionable system where you have to Pay your bill before the staff can print it off ???

Pleasant and functional overall

Room was fine, breakfest was not at got as told, and a bit hectik

We enjoyed our stay.staff friendly. We found the breakfast quite expensive

We needed a hotel between the railway station and the city centre, which this is (an easy 15 min walk to/from the station) and also an interesting building. Helpful staff and good breakfast.

We traveled through France using the Mercure chain to try it out as we don't have them in Canada and Being Platinum with Accors hotels comes with its benefits. When we arrived to check in (this is our fourth Mercure to stay in) the check in was VERY brief and quick. As a platinum member you receive a comp upgrade based on availability, i asked if that was the case, and was told because i already prepared and they don't have anymore rooms they were able to accommodate, which is fine no issue. The difference between their Privilege rooms and standard rooms is you get toiletries amenities. Mercure uses honey based toiletries for their basic rooms all in one (shampoo/ conditioner and body wash). One of us is allergic to honey so when we asked about it, she said it is in the room, when checking in that was not the case, when we came back down to ask for toiletries that are not honey based i was given an answer: you are in a standard room, those are only available to privilege rooms. To add to the insult as we were standing and asking her for the shampoo that is not honey which i don't think she really understood the issue. a person came in asking if they had a room available to be told they do and surprise surprise they did when we were told they are sold out. We asked what can we walk to and see around... she provided us a map and answered with "to go walk around" which was a surprise. she circled a big circle over a large area of the city and said anywhere here. The was when we checked in attempting to have small talk we mentioned we are flying out at 9 am the next day and how long to the airport, not even 25 min after we said that she suggested that tomorrow everything will be open and we will be able to see everything. Overall the rooms were basic, in a noisy part of town (wasn't that big of a deal) but in adding the horrible customer service from some one who clearly could care less made the whole experience to what it was

I've booked three rooms, one room without cancellation option so payment was done before arriving and the other two rooms with cancellation option so payment could be done at the hotel at check out. At arrival, I found out that payment was done for the other two rooms before arriving however, I was not given any invoice against for this transaction. Booking.com and the hotel offer different tariffs depending the cancellation option; I booked two rooms with higher price so it could be paid at the hotel however, Mercure decided to charge themselves before and without notifying me first so I should have been charged the cheapest options. Unbelievable how Mercure accommodate payments to their best benefit! Not happy at all.