Mercure Rennes Place Bretagne Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 253 reviews

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Mercure Rennes Place Bretagne Hotel - Image 1
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Mercure Rennes Place Bretagne Hotel - Image 3
Mercure Rennes Place Bretagne Hotel - Image 4
6 rue Lanjuinais, 35000 RENNES, France

Description

Hotel extras

  • Hotel completely renovated in 2019

  • Catering offer available on-site

  • In the heart of the historic center: main tourist sites accessible on foot

  • Electric vehicle charging station available

Our accommodation(s)

Hotel location

Mercure Rennes Place Bretagne Hotel

6 rue Lanjuinais
35000 RENNES
France

GPS:48.109485, -1.682072

Telephone
Fax +33 2 36 56 77 74

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

4 breakfasts

Served from 6:30 am, our extensive and varied buffet breakfast will give you the perfect start to your day. For a gentler start, breakfast can also be served in your room. And if you are pressed for time, the Express & Co option is available in the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  253 reviews

TripAdvisor Rating  3.8/5  65 reviews

Rennes Mercure Place Bretagne. A Wonderful Stay

TripAdvisor rating 5.0/5

NolandBB Couples - TripAdvisor review

This hotel was perfectly located but most importantly the staff was superb and the rooms spotless. The amenities in the room were appreciated, Nuxe products, fluffy towels and free drinks in the fridge. The staff was superb helpful and kind. We plan to stay here again.

Great location, nicely refurbished rooms but scary staircase

Customer review rating 4.0/5

Oliver F. B. Business - Confirmed reviews ALL

I was pleasantly surprised about both the location of the hotel and the standard of my refurbished room, and particularly the bath room. Also the staff were very attentive and friendly. Minor deduction from a perfect 10 score for the scary (crooked) staircase, the tiny breakfast room that was very busy in the mornings and the overall price.

Hello, Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the location of the hotel, as well as the comfort and quality of your refurbished room, particularly the bathroom. It's also wonderful to know that our staff were attentive and friendly during your stay. We do take your comments about the staircase, breakfast room, and price into account. We understand that the staircase can be a bit intimidating due to the building's historic nature. For more comfort, the Hotel is equipped with a brand-new lift. Your feedback is invaluable, and we truly appreciate your understanding. We look forward to welcoming you back soon! Best regards, The Mercure Rennes Place de Bretagne Team

Well located but not good Wifi

Customer review rating 1.5/5

Marta Business - Confirmed reviews ALL

The hotel is very well located and the staff is really nice and polite. However,n the internet (Wifi) service is terrible, for the firts few days of my stay it didn't work at all, and afterwards it seemed to be working, but I never managed to log in and create the user on their provider page - too complicated and slow! For that amount of money, they should really fix this issue. Also, it was not really clean when I arrived, I saw a few hairs in the shower and some small plastic trash on the floors.

Hello, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our central location and the politeness of our staff. However, we are truly sorry for the inconvenience you encountered with the Wi-Fi and cleanliness during your stay. We understand how important a reliable internet connection is, and we sincerely apologize for the issues you faced. We have recently upgraded to fiber optic internet throughout the hotel to provide faster and more reliable connectivity, and we are confident that this will improve the experience for future guests. We also apologize for the cleanliness concerns you raised. This is certainly not the standard we aim for, and we have shared your comments with our housekeeping team to ensure more attention to detail in the future. Thank you again for your valuable feedback. We hope you will give us another opportunity to welcome you back and offer you a more comfortable and seamless experience. Best regards, The Mercure Rennes Place de Bretagne Team

No hot water, very slow internet and lack of customer service

Customer review rating 1.0/5

Zipped P. Business - Confirmed reviews ALL

The title says it all. I had only mildly warm water in the shower (which had no pressure at all) and despite me telling to three different people at the reception, it was not fixed for 5 days. The internet did not work 2 out of 5 days and other days, it was quite slow.

Hello, Thank you for taking the time to share your feedback. We deeply apologize for the issues you encountered during your stay, particularly with the water temperature, shower pressure, and internet connection. We completely understand how frustrating it must have been, especially when these issues were not resolved in a timely manner despite being reported. We want to assure you that we take your concerns seriously and are actively working on resolving these problems. The water pressure and temperature issues have been escalated to our maintenance team, and we have also recently upgraded our internet infrastructure to provide a faster, more reliable connection for all our guests. We truly appreciate your patience and understanding. Your feedback is important to us, and we hope to welcome you back in the future, ensuring a much more comfortable stay. Best regards, The Mercure Rennes Place de Bretagne Team

Great staff, poor wifi

Customer review rating 2.0/5

R. Business - Confirmed reviews ALL

You can not advertise a 4star hotel with such a poor connection. Most of the customers are probably traveling for work and need to get calls and access to their company servers. It's 2024. Don't blame the employees who were very helpful, it's the cheapness of the managers.

Hello, Thank you for sharing your feedback. We truly understand the importance of a fast and reliable internet connection, especially for business travelers who rely on staying connected for calls and access to company servers. We deeply apologize for the inconvenience caused by the connection issues you encountered during your stay. We agree that in 2024, a strong internet connection is essential, and we regret that we didn’t meet your expectations in this area. We want to assure you that we have recently upgraded to fiber optic internet throughout the hotel to provide a faster and more reliable connection for our guests moving forward. We sincerely appreciate your kind words about our staff, who always strive to provide excellent service, and we want to emphasize that their efforts are an important part of creating a great guest experience. We are committed to continuously improving all aspects of our service to meet the high standards our guests expect. Thank you again for your valuable feedback, and we hope you’ll give us another chance to welcome you back in the future. Best regards, The Mercure Rennes Place de Bretagne Team

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Other web-users rate our hotel

  • 261 reviews 8.3/10 Location
  • 344 reviews 6.6/10 Room
  • 252 reviews 8.4/10 Service
  • 13 reviews 6.9/10 WiFi
  • 207 reviews 6.1/10 Comfort
  • 153 reviews 7.4/10 Breakfast
  • 106 reviews 2.3/10 Amenities
  • 105 reviews 5.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.