Bonjour, Valued Guest! There is something truly special about celebrating ten years together in a place where you can slow down, reconnect and simply enjoy being in the moment. Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your 10th anniversary and for sharing these lovely words with us. We are delighted that the upgrade added an extra touch to your celebration and that you enjoyed the sense of privacy, attentive service and peaceful moments throughout your stay. Knowing that you were able to relax and enjoy your time together is a wonderful compliment to our team. Thank you for allowing us to be part of such a beautiful milestone. May the memories of your 10th anniversary in Bali stay with you for many years to come, and we would be delighted to welcome you both back for another special chapter at Sofitel Bali Nusa Dua Beach Resort. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing your feedback with us. We are pleased to know that you had an overall comfortable and clean stay. We appreciate your suggestion regarding the operating hours of Club Millésime. We understand that guests may have different schedules while travelling, and we value your perspective on having more time to enjoy the evening offerings. Your suggestion has been shared with the relevant team for further consideration. Thank you once again for your thoughtful feedback. We hope to have the pleasure of welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another enjoyable stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing such a wonderful reflection of your stay. We are delighted that our location, peaceful beachfront and resort facilities gave you everything you needed to simply relax and enjoy your time in Bali. It is especially lovely to know that the warmth of our team and the variety of dining experiences made your stay so memorable. From the generous selection at Kwee Zeen to the relaxed beachfront setting of Toya and the refined experience at Cucina, we are pleased that each offered something different to enjoy. Your kind recognition of Ricky, Mahesa, Cynthia, Jule, Tama and Bagus is sincerely appreciated. We will be delighted to share your thoughtful words with them and the wider team. Thank you once again for such a generous review. We are truly grateful to have been part of your Bali experience and look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another wonderful stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your family getaway and for sharing such a wonderful reflection of your four-day stay. As a valued Accor member, we are delighted to know that you and your family enjoyed the resort and found it such a lovely place for both parents and children. It is especially heartwarming to hear that Kessy at Club Millésime added something special to your experience, while the wider team made you feel equally well cared for. Your kind recognition is sincerely appreciated and will be shared with them. We are truly pleased to have been part of such an enjoyable family holiday and look forward to welcoming you all back to Sofitel Bali Nusa Dua Beach Resort for more wonderful moments together. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing your experience with us. We are pleased to know that you enjoyed your stay, our beautiful location, and especially the excellent breakfast and attentive service from our pool team. We are, however, saddened to learn that some of your dining experiences did not provide the value you were expecting. Our dining prices are carefully reviewed by our management team, taking into consideration the quality of our offerings, the overall experience and comparable dining options within the area. Nevertheless, we appreciate your perspective and will continue to review both our offerings and value to ensure they remain aligned with the experience we aim to provide. Thank you once again for your balanced feedback and for recognizing our team. We hope to have the pleasure of welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another enjoyable stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Receiving such positive feedback from our Accor members is always meaningful. I am delighted to know that your stay at Sofitel Bali Nusa Dua Beach Resort was filled with comfort and enjoyment. It is encouraging for our team to hear that the experience was appreciated, and we hope to welcome you back for another enjoyable holiday. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! There is nothing more meaningful to us than knowing that a stay at Sofitel Bali Nusa Dua Beach Resort becomes a collection of memories that our guests are happy to take home with them. We are delighted that your time with us was so enjoyable, and we sincerely appreciate you sharing such thoughtful words. Your recognition means a great deal to everyone who works behind the scenes to make each stay special. We hope to have the pleasure of welcoming you back and creating many more beautiful moments together. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for sharing your kind feedback and for being a loyal Accor member. I am very happy to read that your stay at Sofitel Bali Nusa Dua Beach Resort was such a positive experience. Guest satisfaction is very important to us, and it is wonderful to know that your time at the resort was enjoyed. We look forward to welcoming you again for another relaxing escape. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It makes us very proud to read your kind words as a loyal Accor member. We are delighted you had an enjoyable time at Sofitel Bali Nusa Dua Beach Resort. We cannot wait to create more memorable moments for you on your next visit. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing such a wonderful reflection of your stay. We are delighted that your villa gave you the peaceful space you were looking for, and that the comfort, cleanliness and resort facilities allowed you to fully relax and enjoy your holiday. It is especially heartwarming to know that the care from our team added to your experience. Your kind recognition of Suci, Angga, our Butler team, Room Service and the Club Millésime team is sincerely appreciated. Even without remembering every name, knowing that so many of our Ambassadors left such a positive impression is a wonderful compliment to us. Thank you once again for choosing to spend your holiday with us. We are truly pleased to know that Sofitel Bali Nusa Dua Beach Resort gave you such special memories, and we cannot wait to welcome you back for another beautiful stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is truly rewarding to know that your time at Sofitel Bali Nusa Dua Beach Resort was filled with such enjoyable and memorable moments. Creating a stay where our guests can feel comfortable, cared for and genuinely welcomed is something we take great pride in, and your kind words are a wonderful encouragement to our entire team. Thank you once again for sharing your experience with us. We look forward to welcoming you back to Nusa Dua and continuing to create beautiful memories with you. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing your experience with us. We are pleased to know that you enjoyed the service from our team and found the hospitality during your stay to be very good. At the same time, we are saddened that the condition of your room did not reflect the level of comfort and quality we aim to provide. The upkeep and presentation of our guest rooms remain an important focus for us, with regular maintenance and improvement works carried out across the resort. Your observations have also been shared with the relevant team for further review and follow-up. We truly appreciate your recognition of our team and your candid feedback. We remain committed to ensuring that both our service and physical surroundings consistently reflect the standards expected at Sofitel Bali Nusa Dua Beach Resort, and we hope to have the opportunity to welcome you back for a more complete experience. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing your experience with us. We are pleased to know that you enjoyed the location and comfort of your room, and that our team made such a positive impression through their warm and attentive service. We also appreciate you sharing your thoughts on the different aspects of your stay. We have shared these observations with the relevant teams for further review and follow-up. Maintaining the quality of our facilities and dining experiences is an ongoing commitment for us, and we will continue to look closely at these areas to ensure they meet the standards we aim to provide. Thank you once again for your balanced feedback and kind recognition of our team. We are pleased that you still enjoyed your stay overall and hope to have the pleasure of welcoming you back to Sofitel Bali Nusa Dua Beach Resort for an even more enjoyable experience. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing your experience with us. We also appreciate your loyalty as an Accor Platinum member. We are pleased to know that the friendliness and helpfulness of our Ambassadors across the restaurants and facilities added a positive touch to your stay. At the same time, we are saddened that some aspects of your experience did not reflect the level of service and recognition we strive to provide. As your stay coincided with a period of peak season, we are saddened that the room upgrade arranged for you did not provide the view you had anticipated. With regard to your requested late check-out, despite the limited room availability at the time, our team made every effort to accommodate your request and facilitate the late check-out by arranging a room move. It is therefore saddening to learn that, despite the care and effort taken to accommodate your request, the arrangement did not leave the impression we would have wished for you. Your feedback is truly valued and has been shared with the relevant team for further review and consideration. Thank you once again for taking the time to share your experience with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Bali Nusa Dua Beach Resort and the opportunity to provide you with a more seamless and memorable stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for returning to Sofitel Bali Nusa Dua Beach Resort and for sharing your feedback following another five-night stay with us. We are pleased to know that you continue to enjoy the resort, and we truly appreciate your continued trust in choosing to stay with us. We appreciate and have taken note of your observations regarding the condition of some areas within the resort. Maintaining the comfort, appearance and overall quality of our property is an ongoing commitment for us, and we continue to carry out regular upkeep and improvement works across the resort. Your feedback has also been shared with the relevant team for further review and consideration. Thank you once again for your continued support and for taking the time to share your experience. We look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort and continuing to make each visit an enjoyable one. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for sharing your feedback and for being a loyal member of the Accor. We are truly delighted to hear that your stay at Sofitel Bali Nusa Dua Beach Resort was a relaxing and enjoyable one. It is always a pleasure to know that our valued guests had a memorable experience, supported by the warm hospitality of our team and the comforts of our resort. Your continued trust means a great deal to us, and we look forward to welcoming you back in the near future for another wonderful stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We sincerely appreciate you staying at Sofitel Bali Nusa Dua Beach Resort and for your continued loyalty to Accor. It is wonderful to know that your time with us was enjoyable and memorable. Our team takes great pride in ensuring each visit feels relaxing and well cared for. We look forward to the opportunity of welcoming you again in the future. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Eleven years of returning to Sofitel Bali Nusa Dua Beach Resort is truly a wonderful compliment. As a valued Accor member, we are incredibly grateful for your continued loyalty and delighted to know that the location, rooms, gardens and pool continue to make Sofitel Bali a place you enjoy coming back to year after year. We also appreciate you sharing your thoughts on the breakfast and Club Millésime canapés this time around. Knowing that you have experienced these offerings with us over many years, your perspective is especially meaningful, and your comments have been shared with the relevant teams for further review and consideration. We have also taken note of your suggestion for more Indonesian favorites at the beachfront restaurant, which is a lovely recommendation. Most of all, we are pleased that the warmth and helpfulness of our team continue to be a highlight of your stays. We are already looking forward to seeing you again in June 2027 and having the pleasure of welcoming you back for another memorable Sofitel stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing such a thoughtful reflection of your stay. We are delighted to know that you found your stay comfortable and appreciated the warm, respectful and accommodating service from our team, as well as the family facilities and dining options available throughout the resort. We appreciate you sharing your thoughts regarding prayer facilities. We would like to mention that our guest rooms are equipped with a Qibla direction, and prayer mats can also be provided upon request. We are saddened that we were not made aware of your preference during your stay, as our team would have been pleased to assist and make the necessary arrangements for you. Thank you once again for your kind recognition of our team, and we hope to have the pleasure of welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another comfortable stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort