Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 3,984 reviews

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Novotel London Canary Wharf - Image 1
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Novotel London Canary Wharf - Image 3
Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Room

Photo out of - Superior Twin Room

Bespoke designer interiors and latest advanced technology enabled rooms with 55inch HDTV and high speed WiFi. Each room includes an allergy free pillow, a work desk, seating area and central bedside control panel. Located between the 4th and 27th floor.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Perfect for families, this room features a double bed and a single sofa bed, comfortably accommodating up to 2 adults and 1 child. Each room includes an allergy free pillow, a work desk, seating area and central bedside control panel.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

See availabilities

Located on the higher levels of the hotel, enjoy a unique package including a full range of Novotel amenities, plus bathrobe and slippers.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed. Located between the 4th and 35th floor

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Executive Suite

Photo out of - Executive Suite

Located on levels 33 to 35, you will a separated living area, full range of Novotel amenities, bathrobe and slippers.

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Executive Terrace Suite

Photo out of - Executive Terrace Suite

This individual terrace Suite is located on the 8th floor with an outdoor deck area and luxury freestanding bath is ideal for a special occasion. The Suite includes full range of Novotel amenities, bathrobe and slippers.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 313 rooms
  • 32 rooms for people with reduced mobility
  • 313 non-smoking rooms
  • 39 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Well-being

Swimming Pool

  • Covered
  • On site

Novotel Canary Wharf Gym

  • On site
  • Sauna room
Book

CANARY COFFEE

Photo out of - CANARY COFFEE

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee

Cooking style
Cafe
Capacity
32
Accessibility
Accessible service
E14 9TP London, United Kingdom
Telephone +44 203530500

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Start your day with a delicious breakfast served in our restaurant, where you can enjoy stunning views over London. From wholesome, healthy options to indulgent treats, our breakfast selection has something for everyone-helping you fuel up for the day

The gym offers high-quality cardio and weight-lifting equipment including treadmill, cross-trainer and exercise bike.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,984 reviews

Customer review rating 3.5/5

Kehinde A. Couples - Confirmed reviews ALL

Thank you for sharing your experience, Kehinde. We’re sorry that your partner’s birthday stay was affected by the condition of the room and, particularly, that you were not informed about the spa closure when you arrived despite having contacted us in advance. We understand how disappointing this must have been when the spa was an important part of your plans. We’ll raise these concerns with the relevant teams, including the cleanliness of the room and communication around the spa, for careful attention. Madi & Novotel London Canary Wharf

Customer review rating 3.5/5

Anne T. Business - Confirmed reviews ALL

Thank you for sharing your experience, Anne. We’re pleased to hear you enjoyed the comfortable bed, spacious room and service from our team, but we’re sorry that the unpleasant drain smells around the pool area, broken pool shower and condition of the changing room affected your stay. We’ll raise these concerns with the relevant teams for careful attention. We hope to welcome you back and provide a more comfortable experience. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Krystyna H. Business - Confirmed reviews ALL

It’s wonderful to know that you had such a great stay, Christina! We’re delighted that every aspect of your experience, from your accommodation and cleanliness to our team and overall service, made such a positive impression. We truly appreciate your perfect 100/100 rating and 10/10 recommendation, and hope to welcome you back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Williams J. Couples - Confirmed reviews ALL

Thank you so much for your fantastic feedback! We’re delighted to hear that you enjoyed our clean and modern hotel, comfortable accommodation, attentive service, and restaurant and bar. It’s especially lovely to know that a member of our Reception team made such a positive impression, even if you didn’t catch her name. We truly appreciate your perfect 100/100 rating and 10/10 recommendation, and hope to welcome you back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 3.5/5

Jeff R. Couples - Confirmed reviews ALL

Thank you for taking the time to share such detailed feedback, Jeff. We’re pleased to hear you enjoyed your room and spectacular views, but we understand how frustrating it must have been to experience difficulties with the service during your stay. In particular, having already completed the online check-in, we can appreciate your frustration at still having to queue and how the interaction at Reception left you feeling unwelcome. We also understand your disappointment when raising the unpleasant smell in the bathroom and not feeling that your concern was handled with the care you expected. We’ll raise these points with the relevant departments, along with the bathroom issue and WiFi speed, for further attention. We hope to have the opportunity to welcome you back and provide a much more attentive and comfortable experience. Madi & Novotel London Canary Wharf

Thank you for sharing your experience, Kehinde. We’re sorry that your partner’s birthday stay was affected by the condition of the room and, particularly, that you were not informed about the spa closure when you arrived despite having contacted us in advance. We understand how disappointing this must have been when the spa was an important part of your plans. We’ll raise these concerns with the relevant teams, including the cleanliness of the room and communication around the spa, for careful attention. Madi & Novotel London Canary Wharf

Customer review rating 3.5/5

Anne T. Business - Confirmed reviews ALL

Nice hotel, good bed and space. Some negatives: a few places really smelt of the drains - particularly near the pool. The pool shower was broken and the changing room bathroom was pretty awful.

Thank you for sharing your experience, Anne. We’re pleased to hear you enjoyed the comfortable bed, spacious room and service from our team, but we’re sorry that the unpleasant drain smells around the pool area, broken pool shower and condition of the changing room affected your stay. We’ll raise these concerns with the relevant teams for careful attention. We hope to welcome you back and provide a more comfortable experience. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Krystyna H. Business - Confirmed reviews ALL

Great

It’s wonderful to know that you had such a great stay, Christina! We’re delighted that every aspect of your experience, from your accommodation and cleanliness to our team and overall service, made such a positive impression. We truly appreciate your perfect 100/100 rating and 10/10 recommendation, and hope to welcome you back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Williams J. Couples - Confirmed reviews ALL

The room, service, the comfort and the resturant and bar made the place a dream and a memorable stay.

Thank you so much for your fantastic feedback! We’re delighted to hear that you enjoyed our clean and modern hotel, comfortable accommodation, attentive service, and restaurant and bar. It’s especially lovely to know that a member of our Reception team made such a positive impression, even if you didn’t catch her name. We truly appreciate your perfect 100/100 rating and 10/10 recommendation, and hope to welcome you back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 3.5/5

Jeff R. Couples - Confirmed reviews ALL

The location was OK. A little further out than expected but nothing hectic, unless it was pouring with rain. Our check-in was a disgrace. Despite pre checking in online we still had to queue. I asked one of the staff where we had to go as we had already check-in in online.He pointed to another check-in desk. We went up to the desk and the Australian receptionist chap barked at us to get back inline. Very rude. Still, we got through check-in in around ten minutes. We got our room which was very nice with a spectacular view. However when we opened the bathroom door we recoiled at the smell of sewage. Despite complaining, the staff just shrugged their shoulders and told us they had a cleaning team booked to sort the situation out. The room was originally £400, However, luckily I cancelled that and rebooked at £229, not including breakfast, for one night. The view from the breakfast room on the 37th floor is amazing though. Breakfast is £29 per head and they charge you upfront before they seat you, rather bizarre I thought. As long as the sewage smell is sorted out, I would recommend the hotel but not at anything over £250 per night under any circumstances.

Thank you for taking the time to share such detailed feedback, Jeff. We’re pleased to hear you enjoyed your room and spectacular views, but we understand how frustrating it must have been to experience difficulties with the service during your stay. In particular, having already completed the online check-in, we can appreciate your frustration at still having to queue and how the interaction at Reception left you feeling unwelcome. We also understand your disappointment when raising the unpleasant smell in the bathroom and not feeling that your concern was handled with the care you expected. We’ll raise these points with the relevant departments, along with the bathroom issue and WiFi speed, for further attention. We hope to have the opportunity to welcome you back and provide a much more attentive and comfortable experience. Madi & Novotel London Canary Wharf

Customer review rating 3.0/5

Lee B. Couples - Confirmed reviews ALL

The hotel entrance was lovely, and our room was comfortable and clean. However, given the price point, I felt the experience fell short in a few areas. Firstly, the shampoo dispenser in the bathroom was empty. The plug in the bathroom sink also kept getting stuck, which was frustrating. There also wasn’t a suitable place to sit and do hair and makeup. My partner ended up sitting on the floor in front of the wardrobe mirror, with the hairdryer only just reaching the socket from there, which wasn’t particularly practical or comfortable. That said, the staff were pleasant, helpful and very efficient in their service.

Thank you for taking the time to share your detailed feedback, Lee. We’re pleased to hear you found your room comfortable and clean, and that our team were pleasant, helpful and efficient throughout your stay. We’re sorry that some practical aspects of the room fell short, particularly the empty shampoo dispenser, the sink plug and the lack of a suitable space for getting ready. We’ll raise these concerns with the relevant teams for further attention and appreciate your feedback as we continue to improve. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Marc O. Families - Confirmed reviews ALL

I used to live in Canary Wharf so it was nice to return and stay at the hotel which was just being built many years ago. The rooftop views are exceptional and drinks, food and service all of a high standard. The rooms were lovely and clean and we got a nice bit of chocolate and a card for my wife’s birthday. The staff couldn’t have been friendlier and helpful.

What a wonderful review to receive, Marc! It’s lovely to hear that returning to Canary Wharf brought back memories, and that you enjoyed our exceptional rooftop views, high standards of food and service, and your clean and comfortable room. We’re especially pleased that the birthday touches for your wife added something special to your stay, and we’ll be sure to share your kind words with our team. We truly appreciate your perfect 100/100 rating and 10/10 recommendation, and hope to welcome you both back again soon! Madi & Novotel London Canary Wharf

Customer review rating 3.0/5

Claire P. Business - Confirmed reviews ALL

Beautiful views, comfortable hotel, lovely location but a service charge is added to drinks in the bar without notification and the rooms are not designed with women in mind. There was nowhere I could sit and dry and straighten my hair in front of a mirror.

Thank you for sharing your feedback, Claire. We’re pleased to hear you enjoyed our beautiful views, comfortable hotel, lovely location and the service from our team. Our rooms are intentionally designed with a contemporary, minimalist layout, although we understand that this may not provide the most practical setup for every guest, particularly when getting ready. Regarding the bar, a service charge is routinely applied to drinks and is part of our standard bar practice. We appreciate your feedback regarding the clarity of this charge, as well as your comments on the TV, hairdryer and breakfast, and we’ll raise these points with the relevant teams for further attention. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience. Madi & Novotel London Canary Wharf

Customer review rating 2.0/5

Richard K. Couples - Confirmed reviews ALL

The room was barely adequate but not good value. When I booked I did not realise that breakfast was only on floor 38, and seriously considered not taking it even though I had paid upfront. The breakfast itself was terrible. On the positive side, reception staff were helpful. I have cancelled my next reservation with you.

Thank you for sharing your experience, Richard. We’re pleased to hear that our Reception team were helpful, but we’re genuinely sorry that your stay fell so far below your expectations, particularly regarding the room, breakfast and overall value for money. We understand how disappointing it must have been to feel that the breakfast experience did not meet expectations, especially after booking it in advance, and we appreciate your feedback regarding the breakfast location. We’ll raise these concerns with the relevant teams for careful review, as we take your comments seriously and regret that we were unable to provide the experience you had hoped for. Madi & Novotel London Canary Wharf

Customer review rating 4.0/5

Adam S. Business - Confirmed reviews ALL

A great stay in a perfect location for Canary Wharf offices. Breakfast is a little manic though, with the layout cramped.

Thank you for your positive feedback, Adam! We’re pleased to hear you enjoyed your stay and found our location convenient for the Canary Wharf offices, as well as our cleanliness, team and WiFi. We appreciate your feedback regarding the breakfast experience and the space feeling cramped at busy times, and we’ll raise this with the relevant team for further attention. We truly appreciate your 80/100 rating and 8/10 recommendation, and hope to welcome you back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 2.0/5

Maloney S. Business - Confirmed reviews ALL

The hotel makes a great first impression - attractive design, friendly staff, fitness centre with pool and sauna as well as gym, and a great view from the 39th floor roof terrace. However, I found a fire door in the stairwell up from the fitness centre which doesn't close because it catches on the carpet, which I therefore suspect may have been an issue for sometime. This in itself is a serious safety concern, which looks worse in the knowledge that these things should be checked regularly, and worried me about what else was going on behind the scenes. Much less of a concern, but also detracting from the good impression, the rainfall shower head in my bathroom was badly limescaled.

Thank you for taking the time to share your detailed feedback, S.. We’re pleased to hear you enjoyed the hotel’s design, friendly team, fitness facilities and rooftop views, but we’re genuinely concerned by your comments regarding the fire door in the stairwell. We will raise this immediately with our Maintenance and Health & Safety teams for urgent inspection. We also appreciate you highlighting the limescale on the rainfall shower head, which we’ll raise with Housekeeping for attention. Madi & Novotel London Canary Wharf

Customer review rating 3.5/5

Elisabeth J. Business - Confirmed reviews ALL

Very good food both at breakfast and lunch. Also very long queue for breakfast, maybe possibility to book slots would help?

It’s lovely to hear that you had an overall pleasant stay, Elisabeth. We’re pleased that you enjoyed the quality and variety of our breakfast and lunch, particularly the healthy options available, and we’ll be sure to share your kind words with our Kitchen team. We’re sorry, however, about the long breakfast queues and elevator waiting times, and we appreciate your thoughtful suggestion regarding breakfast time slots. We’ll raise these points with the relevant teams for consideration and hope to welcome you back for a smoother experience. Madi & Novotel London Canary Wharf

Customer review rating 2.5/5

Matt S. Business - Confirmed reviews ALL

Dirty shower, dirty towels (I have pictures), bar that closed at 22:30

Thank you for sharing your experience, Matt. We’re genuinely sorry that the cleanliness of your room fell so far below the standard we expect, particularly the condition of the shower, towels and carpets. We also regret that the service at the bar did not meet your expectations and appreciate your feedback regarding its closing time. We’ll raise these concerns with the relevant teams for careful attention and hope to have the opportunity to provide you with a much better experience in the future. Madi & Novotel London Canary Wharf

Customer review rating 4.5/5

Shaun B. Business - Confirmed reviews ALL

2 night stay for company conference

Thank you for your wonderful feedback, Shaun! We’re pleased to hear you enjoyed your two-night stay, particularly the rooftop bar, and that you were happy with your suite upgrade. We also appreciate your thoughtful suggestion regarding water refill stations as a more sustainable alternative, and we’ll raise this with the relevant team for consideration. We truly value your 90/100 rating and 9/10 recommendation, and hope to welcome you back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Darren S. Business - Confirmed reviews ALL

See above

It’s wonderful to know you had such a comfortable stay, Darren! We’re pleased that you enjoyed our convenient location, clean accommodation, breakfast and friendly team. We truly appreciate your perfect 100/100 rating and 10/10 recommendation, and we hope to welcome you back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Jemima M. Couples - Confirmed reviews ALL

The staff were absolutely lovely and went above and beyond for us. They even decorated my boyfriend’s hotel room complimentary, which was such a thoughtful and unexpected touch. It made the stay feel extra special and we really appreciated the effort. ❤️

Thank you so much for your amazing feedback, Jemima! We’re delighted to hear that our team went above and beyond and that the complimentary room decorations for your boyfriend made your stay feel even more special. It was a pleasure to be part of your celebration, and we truly appreciate your perfect 100/100 rating and 10/10 recommendation. We hope to welcome you both back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 3.0/5

Audra O. Business - Confirmed reviews ALL

The hotel is in the canary wharf area and was a great location for attending the Excel. The rooms were ok and spacious but my TV didn't work which was no problem for me as was only staying one night. Forgot to mention it on check out as was not asked how my stay was. The rooms are a little tired but I had a great view. Breakfast though was a bit of a shambles. Went down at the advertised quiet time and it was very busy. seating was over 2 floors which was awkward and the tables did not have cutlery on them and I had to keep asking where provisions where. By the time I got back to my seat with hot food it was cold and my fruit that I have with yogurt was fizzy which makes me think it had been put out again from the day before or had been sat a while. I wasn't chancing to eat it. The only thing that was good about the breakfast was the stunning views. Shame about the negatives as locating was great and could be a really lovely hotel

Thank you for taking the time to share such detailed feedback, Audra. We’re pleased that you found our location convenient for the Excel and enjoyed the spacious room, WiFi and stunning views, but we’re genuinely sorry that several aspects of your stay fell short, particularly the room condition, TV, breakfast organisation and the lack of attentiveness at check-out. We’re especially concerned by your comments regarding the fruit and will raise this, along with your other concerns, with the relevant teams for careful attention. We hope to have the opportunity to welcome you back and provide the experience you felt our hotel could offer. Madi & Novotel London Canary Wharf

Customer review rating 3.5/5

Adrian M. Couples - Confirmed reviews ALL

Check in was easy and efficient, the room was clean and comfortable, Staff were friendly and helpful. Easy access from the underground to the hotel although the lighting around the area could be improved. Even though thats not anything to do with the hotel it might be worth an enquiry to the council. Breakfast at 25 pounds was expensive on the face of it but when you have it and are invited to take something with you for later its clearly good value.

Thank you for your lovely feedback, Adrian! We’re pleased to hear you enjoyed the easy check-in, clean and comfortable room, and friendly service from our team. We also appreciate your comments regarding the local lighting and breakfast pricing, and it’s great to know you found the breakfast to be good value overall. We hope to welcome you and your partner back to Novotel London Canary Wharf again soon! Madi & Novotel London Canary Wharf

Customer review rating 2.5/5

John B. Business - Confirmed reviews ALL

Almost everything was first class, as is normal, which extends from the greeting on check in right through to breakfast selection the following morning and check out. The one disappointment was the Television in room 3201 was not working (it continually switched off and rebooted every 5 minutes which made it unwatchable). I have checked in after 7pm and by the time I had unpacked and settled for the evening I discovered the issue. Too late to inform reception to potentially have the disruption of moving room. The real disappointment was the TV was unplugged on arrival so I can only assume the issue was already known and not dealt with - if that is the case then wholly unsatisfactory. I really hope to assume that is not the case for what has always been a first class stay in the past. Please address the issue for future guests.

Thank you for taking the time to share your feedback, John. We’re pleased that almost every aspect of your stay was first class, but we’re sorry that the TV issue in room 3201 significantly affected your experience. We understand your concern, particularly as the TV was unplugged on arrival, and we’ll raise this with the relevant team to ensure the room is properly checked and the issue addressed. Madi & Novotel London Canary Wharf

Customer review rating 2.5/5

Jocelyn K. Business - Confirmed reviews ALL

For the area and the corporate partnership, I expected something a bit different. The room was smaller than I thought, the carpet had stains and I couldn't manage the room temperature, sometimes it was cold and other times it was hot. The breakfast was chaotic and crammed. A very bare bones stay.

Thank you for sharing your experience. We’re sorry that your stay did not meet your expectations, particularly regarding the condition of the room, temperature control and the breakfast experience. We also appreciate your feedback on the WiFi speed and cleanliness, and we’ll raise these concerns with the relevant teams for careful attention. It’s encouraging to know that our team were friendly and accommodating, and we hope to have the opportunity to provide a more comfortable experience in the future. Madi & Novotel London Canary Wharf

Other web-users rate our hotel

  • 1,554 reviews 9.5/10 Location
  • 3,266 reviews 7.7/10 Room
  • 2,755 reviews 8.3/10 Service
  • 37 reviews 4.8/10 WiFi
  • 1,130 reviews 5.7/10 Cleanliness
  • 883 reviews 7.6/10 Breakfast
  • 438 reviews 5.3/10 Value
  • 419 reviews 8/10 Bar

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