Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,426 reviews

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Novotel London Canary Wharf - Image 1
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Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,426 reviews

TripAdvisor Rating  4.5/5  1,925 reviews

Certificate of excellence 2024

Memorable breakfast

TripAdvisor rating 5.0/5

Raluca M TripAdvisor review

We had breakfast in this beautiful place , not even know about it. The food is very delicious and you have multiple choices.I was served by Rebeka , i request gluten free breakfast.She was very professional and she make sure i have everything ok. Also we was with our son , she was so kind she offer him paper to draw like that we can have an unforgettable breakfast.Thank you Rebeka for your kindness and very professional service.

Wow! Stunning views and extra special memories made

TripAdvisor rating 5.0/5

StewPlum Couples - TripAdvisor review

Wow! Thank you so much for making mine and my partner (who's birthday it was) stay so special. She was blown away by the extra touches. As for the room, it was stunning. The city view rooms have the most incredible views! Thank you all once again.

Spoons Galore

TripAdvisor rating 5.0/5

Paul H TripAdvisor review

Had a great visit, great location and overwhelmed by the number of spoons available at Breakfast. Special mention to the wonderful staff in the restaurant . Lovenrss was great and Antonella managed a very busy morning with aplomb.

Disappointment

Customer review rating 0.5/5

Eh Business - Confirmed reviews ALL

I felt in the bathroom and broke my shoulder. The level of support from your staff was shamefull. They only helped me to get Uber on the machine at the lobby and asked me to fill the form like this was the most important thing for me in that moment, with a complete lack of humanity. I only got couple of things from Aid kit when I asked at the reception. After I spent all night at ER, nobody even asked me about my condition in the following 2 days of my stay. I am talking to my lawyer about this fall and possible charges. Your baths are very dangerous and you probably know it. Regards.

Dear Elmir, Thank you for bringing this matter to our attention. We are deeply sorry to hear about your experience and the injury you sustained during your stay. Ensuring the safety and well-being of our guests is of utmost importance to us, and we sincerely regret any lapses in the level of support you received from our staff. I can confirm that signage in the bathroom was in place, explaining that rubber bath mats are available upon request from reception. After investigating, I understand that help with emergency services was offered, but rejected at the time, therefore the team has recommended the nearest hospital and assisted in getting a taxi there. I further see from our report that you have returned to the hotel shortly after 11pm and the requested first aid equipment was provided. We take all feedback seriously and in order to address your concerns adequately, we kindly ask you to contact our General Manager at ja… She will be more than willing to discuss your experience in detail. Once again, we apologize for any distress caused, and we hope to have the opportunity to regain your trust in the future. Warmest Regards, Hristina and The Novotel London Canary Wharf Family

Mediocre

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Couldn't get breakfast on the first day as too busy. After 2 failed attempts I gave up and got something else where . I thought I will pay the £5 for the food to be delivered to my room the next day to stop this happening . It arrived 25mins late from the 30min window I gave , was freezing cold and was left as was awful . Bar staff didn't seem interested unless you were ordering a cocktail and a high seat to eat a meal after a long day at work just isn't ideal . This is the 4th time I have stayed and the fullest the hotel has ever been when I have stayed and this was shown . The only good thing about the stay was the member of staff who checked me in when I arrived .

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Other web-users rate our hotel

  • 1,401 reviews 9.2/10 Location
  • 3,230 reviews 7.9/10 Room
  • 2,576 reviews 8.2/10 Service
  • 31 reviews 6.9/10 WiFi
  • 1,140 reviews 5.9/10 Cleanliness
  • 1,128 reviews 7.3/10 Breakfast
  • 908 reviews 7.3/10 Amenities
  • 583 reviews 8.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.