Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 3,817 reviews

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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,817 reviews

TripAdvisor Rating  4.0/5  1,760 reviews

Certificate of excellence 2024

Beautiful convinient location, good bath tab, cleaning on time

Customer review rating 5.0/5

Mingshuo Z. Couples - Confirmed reviews ALL

I recently stayed at the Mercure Gold Coast Resort and had a wonderful experience. The location is absolutely beautiful and very convenient — close to everything yet peaceful and relaxing. I especially loved the bath tub in the room, which was perfect for unwinding after a long day. Housekeeping was excellent, with the room cleaned on time each day and kept spotless throughout my stay. Overall, a very comfortable and enjoyable experience. I would definitely stay here again!

Dear Mingshuo Z., Thank you for your kind words regarding your recent stay at Mercure Gold Coast Resort. We are delighted to hear that you enjoyed our beautiful location and found it convenient for your needs. It\'s wonderful that you had a chance to relax in the bath tub and appreciated our housekeeping team\'s efforts to maintain a spotless environment. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Best regards, Mercure Gold Coast Resort

First booking unverify, Shower drainage goes to floor, very slippery

Customer review rating 0.5/5

Edy K. Families - Confirmed reviews ALL

After long drive 12-13 hours from Sydney Original booking was not link to Mercure which i paid $387 But no link in Mercure, since we were so tired, and could not retrieve due to long weekend So we did not have choice go direct resevervation $663 ($100 breakfast for 2) room 9216 And the bath shower water shampoo / soap, drainage to bathroom floor Buble soap etc on the floor

Thank you for taking the time to share your feedback. We understand how exhausting a long drive can be, and we are sorry for the additional stress you experienced upon arrival. Unfortunately, we did not receive any booking from the travel agent or third-party provider you originally booked through. We still have not received any details. As it was the Good Friday long weekend and the hotel was almost fully booked, we were only able to offer you accommodation through a direct reservation at that time at with one of our last rooms available. Regarding the room issues you mentioned — including concerns with the bathroom drainage and soap residue — we sincerely apologize. This is not the standard we aim to deliver, and your feedback has been passed on to our housekeeping and maintenance teams to address immediately. We appreciate your patience and understanding, and we hope to have the opportunity to better serve you in the future. Warm regards, Ben Carroll Rooms Division Manager

Great for families with kids

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a great time during our last Gold Coast trip at this resort hotel. It had a big pool which the kids love.

Dear Patrick, Thank you for your positive feedback. We are delighted to hear that your family enjoyed your stay and that the pool was a highlight for the kids. We hope to welcome you back for another enjoyable experience soon. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Louise F. Couples - Confirmed reviews ALL

Beautiful location, relaxing atmosphere, very clean, food was amazing & all staff very helpful.

Dear Louise F., Thank you for your kind words about our beautiful location and the relaxing atmosphere. We are delighted to hear that you enjoyed the food and found our staff helpful. Your feedback is greatly appreciated. Best regards, Mercure Gold Coast Resort

Well located and clean comfortable room

Customer review rating 4.0/5

Kwok S. Friends - Confirmed reviews ALL

We have a one night stay on Easter Saturday. The resort is located in a place that is quiet but is closed to everything. You can go to pacific shopping center to get everything with a 10 min drive. The room is clean and comfortable. The room rate is affordable.

Thank you so much for taking the time to write a review of your stay with us. I am so pleased to hear that you enjoyed your stay in one of our clean and comfortable rooms. I hope that we can welcome you back again soon. Kindest Regards, Sophie Pollard - Front Office Assistant Manager

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Other web-users rate our hotel

  • 748 reviews 8.5/10 Location
  • 2,060 reviews 7/10 Room
  • 1,968 reviews 8.6/10 Service
  • 37 reviews 5.3/10 WiFi
  • 960 reviews 7.7/10 Comfort
  • 879 reviews 7.4/10 Food
  • 870 reviews 5.8/10 Cleanliness
  • 617 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.