Sofitel Gold Coast Broadbeach Hotel 5 stars

Customer review rating 4.5/5 20,862 reviews

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ALLSAFE approved hotel

Sofitel Gold Coast Broadbeach
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Room 1

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Hotel extras

  • Indulge your epicurean side

  • A short walk to the rolling Pacific surf

  • Contemporary art at its best

  • room81 - A two chef hatted restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel

Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218
broadbeach
australia

Tel: +61755922250

Fax: (+61)7/55923747

Check-in from 15h00

Check out up to 11h00

  • SURF PARADE :  METRO LOCAL SURF PARADE

  • SURF PARADE. :  METRO LOCAL VICTORIA AVE

  • By plane

    Brisbane At 85km / 52 miles

  • By plane

    Coolangatta At 24km / 14 miles

  • By helicopter

    Kurrawa At 0km / 0 miles

  • By car

    OFF M1 -EXIT 71 At 15km / 9.32 miles

  • By train

    Helensvale Station At 15km / 9 miles

  • By train

    Nerang At 10km / 6 miles

  • By train

    Robina Station At 10km / 6 miles

GPS :-28.029367, 153.431579

Our accommodations

Spacious, uncluttered and filled with natural light, guest rooms at Sofitel Gold Coast Broadbeach offer a peaceful haven, providing everything needed for a perfectly restful night's sleep - including the supremely comfortable Sofitel MyBed and a pillow me nu. Each room at this elegant Gold Coast hotel room features a large marble bathroom with luxury French toiletries, an LCD TV with movie channels, robes and slippers, a minibar, and a private balcony with spectacular views over the hinterland or ocean.

CLASSIC ROOM, 1 King Size Bed, River views

  • Max. number of persons: 3
  • Area: From 37 / 398 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

CLASSIC ROOM, 2 Double Beds, River Views

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 Queen Size Bed, Ocean View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

SUPERIOR ROOM, 1 King Size Bed, Ocean Views

  • Max. number of persons: 3
  • Area: From 37 / 398 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Double Beds, Ocean Views

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Ocean Views, Spa

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

BISTRO ON3 RESTAURANT

Type of cuisine: Bistro

In accordance with recent Government directives in response to slowing the spread of COVID-19, Bistro On3 is temporarily closed until further notice. Please contact our reception for further details. We are sorry for any inconvenience this may cause.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Room81 Lounge & Brasserie

Type of cuisine: French

In accordance with recent Government directives in response to slowing the spread of COVID-19, Room81 is temporarily closed until further notice. We are sorry for any inconvenience this may cause and thank you for your understanding during this time.

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TC'S BAR AND GAMING LOUNGE

Non contractual photo

TC's Bar & Gaming Lounge provides guests with a full service bar in addition to a superb dining menu and all the sporting action and entertainment you could want on three separate plasma televisions. Accor Plus benefits do not apply.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 312

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel Gold Coast Broadbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

20,862 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,217 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.5/5

Graeme H. Couples - 31/07/2020 Confirmed reviews ALL

Front desk were excellent

Dear Graeme H., Thank you for taking time to share your recent stay experience with us at the Sofitel Gold Coast, Broadbeach! I am delighted to read that one of your highlights was your interaction with our Front Desk. I will ensure to share your comments with the entire team! I know this will be of great encouragement to the ambassadors to strive for continuing their excellent service. We look forward to welcoming you back to the Sofitel Gold Coast and hosting you on your next visit to Broadbeach. Kind regards, Harrison Mott Front Office Manager

Good stay but looking a little dated

Customer review rating 4.5/5

Rebecca Couples - 30/07/2020 Confirmed reviews ALL

We enjoyed our stay, the room was very clean but was looking quote dated.

Dear Rebecca C., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. Thank you for highlighting the cleanliness of our room. I will ensure to pass your comments onto our housekeeping team. I am disappointed to read about our dated atmosphere, I have passed your comments onto our senior leadership team to see what improvements can be made for the future. Thank you again for sharing your experience, we look forward to welcoming you back to the hotel on your next occasion to Broadbeach. Sincerely, Merci, Harrison Mott Front Office Manager

Fantastic customer service, gorgeous room, will definitely be returning.

Customer review rating 4.5/5

Carly Friends - 30/07/2020 Confirmed reviews ALL

I unexpectedly needed accommodation and was given incredible service in the early evening. My room was beautiful and the location could not be beaten. I thoroughly enjoyed my stay and will be back. The Manager I believe who handled my booking was a pleasure to deal with. Thank you

Dear Carley R., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our superstar Luke who checked you in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Well located

Customer review rating 4.5/5

B J. Solo - 29/07/2020 Confirmed reviews ALL

Excellent room

Dear Brev J., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Always a great stay

Customer review rating 4.5/5

Rod Couples - 29/07/2020 Confirmed reviews ALL

Have always enjoyed the quality of stay at the Sofitel. The staff are always helpful and location is n the right location for very thing. Good, shopping, entertainment and beach all within a short stroll.

Dear Rod G., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Well Located

Customer review rating 4.5/5

Karen W. Couples - 29/07/2020 Confirmed reviews ALL

Our check in experience was good, the room lovely, the weather not so but that's not your fault. Still in a great position to walk to restaurants and bars in the area.

Dear Karen W., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. I am disappointed to read about your food & beverage experience. I have shared your comments with the Food & Beverage manager to ensure an occurrence of this nature does not happen in the future. We look forward to welcome you back to the Sofitel Gold Coast, and hosting you during your next visit to Broadbeach. Sincerely, Merci, Harrison Mott Front Office Manager

Good short break

Customer review rating 4.5/5

Kim P. Couples - 29/07/2020 Confirmed reviews ALL

Nice relaxing much needed break after the covid 19 lockdown

Dear Kim P., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Central Location

Customer review rating 4.5/5

Martin D. Couples - 28/07/2020 Confirmed reviews ALL

I stayed in your accessible room (413). The door to the toilet/shower has a usual open and shut door. This does become a little problematic in a wheelchair. I did suggest upon check out that a different configuration might be more appropriate - eg a sliding door Regards Martin D.

Dear Sarah D., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your feedback in regards to our accessible room configuration. I have passed these onto our Chief Engineer to see if there is a way we are able to enact any changes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Great location, lots of things to see and do near by.

Customer review rating 4.5/5

Sharon B. Couples - 28/07/2020 Confirmed reviews ALL

Great hotel, great staff who are friendly and helpful.

Dear Sharon B., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Anniversary Escape

Customer review rating 4.5/5

Colin &. K. Couples - 28/07/2020 Confirmed reviews ALL

Good location and room facilities Team in TC very good and always remember us

Dear Colin B., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Good stay

Customer review rating 4.5/5

Mark Couples - 27/07/2020 Confirmed reviews ALL

The only issue that we experienced on our stay was that it took well over an hour from the time we ordered our breakfast to receiving it, we contacted reception twice with on reply or reason for the delay.

Dear Mark, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for your patients during this time as we only have limited services available, I do hope we have another opportunity to welcome you back so that you are able to experience all that we have to offer here at the hotel. Sincerely, Nathan Taylor Assistant Manager

Night at the footy - Go Doggies

TripAdvisor rating 4.0/5

Graeme316075 27/07/2020 TripAdvisor review

Excellent facility, but the bar and restaurant were not open due to Covid 19. Strange as the bar on the corner was open and not very good at social distancing? The bed was firm, but the pillows were too soft, however the view was very very good and saved the rating. The service by the front desk staff was excellent and they could not do enough for us!

Underwhelming

Customer review rating 4.5/5

Dan &. E. Couples - 26/07/2020 Confirmed reviews ALL

It was underwhelming in level of customer service, communication and quality of the rooms for the price.

Dear Daniel, Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to read about the lack of communication and service on check in, we will ensure that this is addressed with the team. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Taylor Assistant Manager

I expected it to be better

Customer review rating 4.5/5

Terryr Couples - 26/07/2020 Confirmed reviews ALL

I understand that the pandemic restrictions have affected the smooth operations of many, if not most businesses. We had booked to stay at another hotel on the Gold Coast, but the Government commandeered that hotel for people in quarantine. We were given just 2 days notice and managed to get a booking at the Sofitel. There was no valet parking, but you could self park for a small fee per night. The rooms have been stripped back to bare necessities, with all items taken out of the bar fridge. The room was a good size, and there was a small balcony. The sliding door and the windows needed a good clean. The bed was extremely comfortable and the towels were very large and fluffy. The noise from the street below and from the Gold Coast Highway was quite loud, and I was surprised that the windows and sliding door weren't double glazed. You could have breakfast in the restaurant and the staff were meticulous about cleaning and disinfecting. You had to book a time slot because they were practising social distancing. Many people were complaining about the length of time for their food to come out - between 40-50 minutes. You ordered off the menu (no buffet, of course) and our food was quite good. On the second morning, we decided to have breakfast delivered to our room and it arrived just 10 minutes after our selected time. The food again was quite good, and the coffees were nice and hot. We were celebrating my wife's birthday, and I had mentioned that to the reservations person when booking, expecting that there might be at least a card or chocolates or maybe even an ocean view upgrade but there was nothing. I have stayed in other Sofitel hotels before, and I would have to say this hotel ranks low in the scheme of things.

Bonjour Terence R., We very much appreciate you taking the time to complete this survey regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive ratings and constructive feedback. Thank you again for your feedback, I will also ensure that your comments are shared with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to the Gold Coast. Sincerely, Merci, Harrison Mott Front Office Manager

Excellent service

Customer review rating 4.5/5

Bill F. Solo - 26/07/2020 Confirmed reviews ALL

The hotel Staff were amazing! The night staff ( Michael and the other person) were fantastic. Everyone was helpful and did that little bit extra to make out stay special. Great work!

Dear Vasilios F., Thank you for sharing your stay experience with us at Sofitel Gold Coast, Broadbeach. I am delighted to read that you had a most enjoyable stay and thank you for highlighting our superstar Mike! I am sure that this feedback will serve as an encouragement to him and all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you back to the Sofitel Gold Coast and hosting you on your next visit to Broadbeach. Kind regards, Harrison Mott Front Office Manager

Wonderful Big Bed

Customer review rating 4.5/5

Peter H. Couples - 25/07/2020 Confirmed reviews ALL

As the title indicates we were very impressed with the bed --the only addition we would make would be at least one bedside table for those of us that drink ourselves to sleep. The breakfast was great even if the service was a tad slow --likely due to the virus shut downs

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. Thank you for your patience during breakfast service as we navigate the many changes required during these times. I was pleased to hear the bed was a highlight and we look forward to welcoming you back soon. Merci, Nathan Taylor Assistant Manager

Nice room but we had breakfast that took nearly an hour to arrive and was cold , staff lovely food etc bad

Customer review rating 4.5/5

Philip G. Couples - 24/07/2020 Confirmed reviews ALL

Breakfast a joke

Dear Philip G., Dear Michael Prasch, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. I am disappointed to read that we fell short with our service for breakfast on Saturday. I have passed your comments onto the Food and Beverage Manager to ensure an occurrence of this nature does not happen in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Taylor Assistant Manager

Fine quick stay

Customer review rating 4.5/5

Oliver Business - 23/07/2020 Confirmed reviews ALL

Was just a quick stopover/stay but everything was fine. Pity the restaurant/dining not open but no issue at this location due to many good choices nearby. Staff very friendly. Parking was convenient.

Dear Oliver R., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for your patients during this time as we only have limited services available, I do hope we have another opportunity to welcome you back so that you are able to experience all that we have to offer here at the hotel. Sincerely, Merci, Harrison Mott Front Office Manager

Exceptional Stay

Customer review rating 4.5/5

Cara Couples - 23/07/2020 Confirmed reviews ALL

I cannot fault the experience with Sofitel Broadbeach. The bed was amazing as were all of the facilities. I was very thankful for an upgrade to a gorgeous Ocean View room where I could enjoy sitting on my balcony overlooking the sea

Dear Cara F., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. Espically our superstar danielle, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Dirty, low quality

Customer review rating 4.5/5

Katie K. Couples - 23/07/2020 Confirmed reviews ALL

I was unhappy the minute I walked into our room, It was dirty, with a musty smell, things were broken and it needed maintenance!

Dear Katie k., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer. Please rest assured that we have taken your feedback and put in place measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merci, Harrison Mott Front Office Manager
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