Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.2/5 5,292 reviews

Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
Sofitel Gold Coast Broadbeach - Image 3
Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,292 reviews

TripAdvisor Rating  4.2/5  3,413 reviews

Average

TripAdvisor rating 3.0/5

Wundering-aussie TripAdvisor review

Recent 2 nights at this hotel. For a luxury hotel it was pretty average. The room was in need of an upgrade with a dated bathroom. Most annoying was the early morning evacuation where staff seemingly had no idea what to do. Guests all waiting in the foyer to get back to their rooms after this false alarm. Check in was clumsy with errors made. Staff in the restaurant also made mistakes. Waiting for our coffee at breakfast then a double order turns up. Wouldn't recommend this hotel.

Bonjour Wundering-aussie, Thank you sincerely for taking the time to share your feedback regarding your recent two-night stay with us. I am truly sorry to read that your experience did not reflect the high standards of luxury and service that Sofitel is renowned for. Please accept my apologies for the series of inconveniences you encountered, from the fire alarm disruption to the errors at check-in and in the restaurant. The evacuation procedure you described is certainly not reflective of our usual efficiency, and I regret the confusion and frustration it caused. I will be personally addressing this matter with our Front Office teams to ensure clearer communication and coordination should such an incident occur again. I also note your comments regarding the room and bathroom condition. We are in the process of planning future capital enhancements, and your feedback reinforces the importance of these discussions with our owners. Regarding your breakfast and coffee service experience, please rest assured that I will share this feedback with our Director of Food & Beverage to ensure our team receives the training and attention to detail expected in a Sofitel breakfast service. Thank you again for sharing your observations, as they allow us to refine our service and deliver the impeccable hospitality our guests deserve. Merci, Matt Andraws General Manager

Customer review rating 4.0/5

Mandy P. Solo - Confirmed reviews ALL

Overnight to attend a function in the Broadbeach Room

Customer review rating 3.5/5

Pamela T. Solo - Confirmed reviews ALL

Staff were all great..and very helpful. Gluten free area at breakfast needed upgrade and large sign indicating gluton free only. Saw man putting ordinary bread in gf toaster. Contaminated . Staffobviously not trained for gf diets. .

Very Poor

TripAdvisor rating 3.0/5

airamSydney TripAdvisor review

From the moment we entered the foyer of the Sofitel, Gold Coast, which we chose to spend a special occasion in our lives, we knew that it couldn’t be the Hotel it propounded to be. The poor taste of furniture reaching a climax of female Receptionist lacking in the famous Gallic welcome and facially glum warned us of what was to come. Our Room 2110 cost us a lot per day and we stayed 5 days at the Sofitel, Gold Coast. Here, once again, for the price we paid, the furniture was, what we call ‘laminated’, simply didn’t fit in with the famous French decor and what we expected from a Room for such a hefty price. The saving grace was the comfortable bed. Under the circumstances, we had to contend ourselves for ‘small mercies’! At the astronomical price we paid for 5 days, breakfast was not included. The TV was on when we walked into our room of sorts. On it were the words of welcome by Mat Andraws, the General Manager who ended his message with the words, ‘C’est magnifique’. The use of a few words in French did not compensate for the penury of the room. Altogether, the Sofitel Gold Coast, is not worth the money for what the high standards proclaims to offer. We say this because we have stayed at Sofitels elsewhere, Manila, for example.

Bonjour airamSydney, Thank you for taking the time to share your detailed impressions of your recent stay at Sofitel Gold Coast Broadbeach. I am truly sorry to learn that your experience did not meet your expectations, especially as you were celebrating such a special occasion. Please accept my sincere apologies for the disappointment you felt with the presentation of your room and the initial welcome you received on arrival. This certainly does not reflect the warm and refined service we aim to provide, nor the sense of French elegance that defines the Sofitel brand. Your feedback regarding the furnishings, décor, and value for money has been carefully noted and will be shared with our leadership team for review as we continue to assess future refurbishment plans and training focus. I am, however, pleased to hear you found comfort in our bedding — a hallmark of Sofitel’s signature “MyBed” experience — though I regret that other aspects of your stay did not align with your expectations or past experiences at other Sofitel destinations. We genuinely appreciate your loyalty to the brand and the time you have taken to share your perspective. I hope we may have the opportunity to welcome you back in the future to restore your confidence in our property and deliver the true “Art de Vivre” experience Sofitel is known for. Merci, Matt Andraws General Manager

Customer review rating 0.5/5

Sojung L. Couples - Confirmed reviews ALL

I stayed here for three nights, paying around AUD 250 per night, but the service from the operator was absolutely disappointing. How is it possible that bottled water is not replenished daily in a hotel of this standard? Everyday I requested water, the staff made it feel like a burden, and even after housekeeping, the bottles were never refilled. As you can confirm from the call recording of room 2007, when we first entered the room, only one pair of slippers was provided — one was used, with just torn packaging left behind. There were also no toothbrushes or shaving kit provided in the room. Except for Chris, the rest of the front desk and concierge staff showed no sense of hospitality at all. Their attitude and service are far from what one would expect from a five-star hotel. I have stayed at several Sofitel properties in different regions, but unfortunately, I would never consider returning to the Gold Coast location again.

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Other web-users rate our hotel

  • 1,729 reviews 9.3/10 Location
  • 2,712 reviews 6.5/10 Room
  • 2,863 reviews 8.4/10 Service
  • 129 reviews 5.5/10 WiFi
  • 844 reviews 5.8/10 Cleanliness
  • 817 reviews 4.5/10 Amenities
  • 759 reviews 8.5/10 Breakfast
  • 539 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.