Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,364 reviews

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Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  5,364 reviews

Customer review rating 4.0/5

Michelle L. Families - Confirmed reviews ALL

It’s right near the beach, shopping centre, and restaurants. The room is comfort and clean. The only problem I had was we had to wait 40min after the check-in time of 3pm due to cleaning inspection, which should be completed before that time.

Customer review rating 5.0/5

Jaeneung H. Friends - Confirmed reviews ALL

The front desk staff was incredibly helpful and friendly.

Customer review rating 1.5/5

Geetika K. Families - Confirmed reviews ALL

Non friendly front desk staff we had early check in which was pre arranged and front desk staff made wait with kids and said there are no room available yet until someone senior stepped in and gave us another room on lower floor. The green chain in room was all stained. Looking at washroom taps leaked whole time. They had no basic amenities in the washroom had ask over the phone for everything. Only good part was is was in good location with convenience store close by and the morning break fast staff was great they looked after kids so much.

Bonjour Geetika, Thank you for sharing your feedback following your stay at Sofitel Gold Coast Broadbeach. I sincerely apologise for the issues you experienced, particularly with your arrival, the condition of your room, and the lack of amenities. This is not the standard we strive to deliver, and I understand how frustrating this must have been—especially when travelling with family. Your comments have been shared with our housekeeping, maintenance, and front office teams for attention and improvement. I also regret that your upgraded room did not meet expectations in terms of view and value, and we will review how we communicate these features more clearly. That said, I’m pleased to hear you enjoyed our location and that our breakfast team made such a positive impact on your stay. Your kind words will certainly be passed on. Please note, I have asked our Front Office Manager to reach out to you personally to discuss your feedback further, as we are committed to improving our service and restoring your confidence in us. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Sam B. Business - Confirmed reviews ALL

Great Hotel, Excellent Location, Pleasant Helpful Staff

Customer review rating 5.0/5

Anna B. Families - Confirmed reviews ALL

Great place to stay in the heart of Broadbeach

Other web-users rate our hotel

  • 1,746 reviews 9.3/10 Location
  • 2,632 reviews 6.8/10 Room
  • 2,936 reviews 8.5/10 Service
  • 95 reviews 5.6/10 WiFi
  • 819 reviews 6.2/10 Cleanliness
  • 804 reviews 4.7/10 Amenities
  • 715 reviews 8.7/10 Breakfast
  • 617 reviews 7.3/10 Food

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