Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.2/5 5,735 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,735 reviews

TripAdvisor Rating  4.0/5  3,379 reviews

Mix feeling about the hotel

Customer review rating 2.5/5

Jess R. Families - Confirmed reviews ALL

Things I loved The location: I had everything I needed within walking distance. The staff were lovely: super helpful and kind. My children loved the pool. The things I didn't like The beds sounded like they were on cardboard boxes; crunch noises when you sat on them. The bed and pillows were not comfortable; you could pay to have better pillows. One of the lifts opened unevenly, and my daughter and I nearly rolled our ankles when we stepped out. I did mention it to the concierge. Someone set off the fire alarm or something on our level at 10 pm. We had to evacuate, only to find out. It was a false alarm! The Fire Brigade still had to come and fix the problem. It was very overwhelming for my children. My daughter and I were sick most of the holiday. I had to take her to the hospital one night due to her cough. I can’t be sure, but I feel like it was due to having the air-conditioner on; the air being filtered I go the room was making us sicker.

Bonjour Jess, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Sofitel Gold Coast Broadbeach. I truly appreciate your comments, as they help us identify areas where we excel and, most importantly, areas where we can improve. It sounds like your experience was a mix of positives and challenges, and I am deeply sorry that we fell short of delivering the exceptional stay you were hoping for. To begin, I am so pleased to hear that our location and team made a positive impression on you and your family. It’s heartwarming to know that our staff were able to provide kindness and support during your visit, and that your children enjoyed our pool. However, I regret that several aspects of your stay did not meet your expectations and impacted your overall experience. The concerns you raised about the bed and pillows, as well as the noise from the bed frame, are certainly not in line with the comfort we strive to provide. Restful sleep is such an essential part of a family getaway, and I am truly sorry that we let you down in this regard. Your comments will be shared with our housekeeping and maintenance teams to investigate and resolve these issues promptly. I am also very concerned to hear about the lift not aligning properly and the safety risk it presented. Please rest assured that I have immediately escalated this matter to our engineering team to ensure the lift is thoroughly inspected and the issue rectified. The safety and comfort of our guests are always our top priorities. The false fire alarm and subsequent evacuation must have been a very distressing experience for you and your children. While we take any fire alarm very seriously for the safety of our guests and staff, I am deeply sorry for the inconvenience and anxiety this caused. We will be reviewing our protocols to see if there are ways to minimise disruption while maintaining safety compliance. It saddens me to hear that you and your daughter were unwell during your stay, and I sincerely hope you are both feeling much better now. I understand how challenging it must have been to manage illness on top of your holiday plans. Your comments about the air-conditioning have been noted, and I will have our maintenance team check the filtration systems in your room to ensure they are functioning correctly. Jess, I understand your experience was not what you had hoped for, and for that, I offer my heartfelt apologies. Our Guest Experience Manager attempted to reach out via mobile and I will have her send her details in the event we have a future opportunity to welcome you back. Thank you again for your candid feedback, and I wish you and your family a joyous and healthy holiday season. Merci, Fraser Ross General Manager Sofitel Gold Coast Broadbeach fr…

Bruised and bad food

Customer review rating 2.0/5

Matt Families - Confirmed reviews ALL

In the pool area, the back wooded steps were not marked slippery, there was no grip tape on the steps like the front wood steps, I slipped down the whole flight and ended up with a dinner plate size black bruise on my hip. In the restaurant, me and my wife had the scotch fillet steak, which was the worst cut of meat I have had in the last decade, a rubber boot that resembled a $10 steak at a back ally pub. The room had a good view, the staff were friendly.

Great staff

Customer review rating 5.0/5

Alexi V. Families - Confirmed reviews ALL

10 night stay with family. Best welcome by Bikash Duty manager, Chloe at breakfast is the best.

Bonjour Alexi, Thank you so much for your fantastic feedback and perfect score! It’s truly heartwarming to hear that your 10-night stay with us was such an enjoyable and memorable experience for you and your family. I’m thrilled to hear about the warm welcome you received from Bikash, as well as Chloe’s exceptional service at breakfast. It’s also wonderful to know that our porter and housekeeping team made a great impression. I will personally ensure your kind words are shared with them – recognition like this means the world to our team members who take pride in creating magnifique moments for our guests. It’s also great to see that your Diamond status was recognized throughout your stay. Ensuring our loyal ALL members feel valued is a top priority for us, and I’m delighted to know we exceeded your expectations with the room upgrade and additional benefits. Your constructive feedback about the fitness centre and pool is appreciated, and I will review these areas with our team to see how we can enhance these facilities further. Once again, thank you for your kind words, Alexi. We can’t wait to welcome you and your family back for another luxurious stay. If there’s anything I can assist you with for your next visit, please don’t hesitate to reach out. Merci, Fraser Ross General Manager Sofitel Gold Coast Broadbeach fr…

Enjoyable stay

Customer review rating 4.5/5

Brett Families - Confirmed reviews ALL

A very brief, but enjoyable stay.

Bonjour Brett, Thank you for sharing your kind feedback. I’m delighted to hear that you had an enjoyable, albeit brief, visit with us. It’s wonderful to know that your check-in, accommodation, breakfast, and the service provided by our team all contributed to a positive experience. As a valued Gold member of ALL – Accor Live Limitless, your loyalty is greatly appreciated, and we’re thrilled that your booking experience was efficient and seamless. We hope to welcome you back soon—perhaps for a longer stay next time—so you can enjoy even more of what Sofitel Gold Coast Broadbeach has to offer. Merci, Fraser Ross General Manager fr…

Customer review rating 1.5/5

Priscilla S. Friends - Confirmed reviews ALL

I am an accor member did not experience the benefits everyone raves about being a member no welcome platter etc I booked for my friend under my name as a xmas present but did not get the points on my account Overall very disappointed being a member and not treated like a member that every other hotel chain gives you kind of ruined my graduation trip as everyone else wanted to stay in a apartment but I convinced them the membership we would get treated special i have reviewed this hotel on the Accor fb page as dissatisfied

Bonjour Ms. S., Thank you for taking the time to share your feedback regarding your recent stay with us at Sofitel Gold Coast Broadbeach. I am truly sorry to hear that your experience fell so far short of your expectations, particularly as a valued Silver member of our ALL – Accor Live Limitless loyalty programme. I am genuinely disappointed that we let you down, Ms. S., and I sincerely hope we can regain your trust in the future. Our Guest Experience Manager will contact you directly to better understand the details of your stay and address the concerns you have shared. Your loyalty is incredibly important to us, and we are committed to ensuring future stays are seamless, memorable, and reflective of the high standards we uphold at Sofitel. Once again, I apologize for the challenges you faced and thank you for bringing these matters to my attention. Please do not hesitate to contact me directly should you wish to discuss your experience further. Merci Fraser Ross General Manager fr…

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Other web-users rate our hotel

  • 1,683 reviews 9.3/10 Location
  • 2,737 reviews 6.6/10 Room
  • 2,778 reviews 8.5/10 Service
  • 159 reviews 5.1/10 WiFi
  • 857 reviews 5.9/10 Cleanliness
  • 833 reviews 8.7/10 Breakfast
  • 778 reviews 4.4/10 Amenities
  • 687 reviews 6.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.