Bonjour Ms. W., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mayur Balsaraf Director of Rooms

Bonjour Ms. Vunileva, First and foremost, thank you for having taken he time to write to us after your recent stay at the Sofitel Gold Coast Broadbeach. It’s because of valued feedback and comments alike yours that we’re able to review our services and offers accordingly and make the required adjustments. Even though we pride ourselves for our service excellence and always set out to exceed our guest expectations, I acknowledge that in this case we have let you down. As we cannot change what has occurred, it is our objective to somehow regain your confidence in our service delivery. To do exactly that, we hope that you would give us the opportunity to showcase our hospitality once again. I request for you to contact me directly on mayur.balsaraf@sofitel.com, as it will be our pleasure to look after the reservation arrangements and to ensure your next visit with us is memorable for all the right reasons. With Kindness, Mayur Balsaraf Director of Rooms

Bonjour Ms. P., We appreciate you taking the time to provide us with your valuable feedback regarding your recent stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive constructive feedback and It is disappointing to read that our service standards fell short of your expectations. Please accept my sincere apology for your room not being serviced. I have shared this feedback with our Executive Housekeeping to share with our team members as we strive to continuously improve the quality of our services. I can see my Duty Manager did discount one night's valet parking charge on your final invoice upon departure. We have now gone ahead and refunded a further $45 back to your Visa card on file as a gesture of goodwill. A copy of the invoice has been emailed to your separately for your perusal. We hope to welcome you again on your next visit to the Gold Coast and would love to showcase our hospitality. Please reach out to me directly on ma… for any further assistance as it would be my pleasure to arrange for your reservation details and ensuring your next stay with us is memorable for all the right reasons. Kind regards, Mayur Balsaraf Director of Rooms

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rens Breur General Manager

Bonjour Mr. W., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive and set out to provide a superior service experience for every guest; therefore your feedback is very important to us. Mr. Du, as one of our valued and loyal members Wi-Fi is definitely complimentary for your during your stay. However, I am sorry about the Housekeeping service and being disturbed by our room attendant in any unprofessional manner. We have shared your concerns with our Executive Housekeeper and would like to assure you that we are taking the appropriate measures to address the concern and prevent future occurrence. We trust that you will give us the opportunity to serve you again in the near future. If so, please do not hesitate to connect with me directly on ma… as it would be my pleasure to personally arrange for your reservation details ensuring your next visit with us is memorable for all the right reasons. Kind Regards Mayur Balsaraf Director of Rooms