Sofitel Gold Coast Broadbeach

Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 364 reviews

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Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

ALLSAFE approved hotel

Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

  • SURF PARADE:  METRO LOCAL SURF PARADE

  • SURF PARADE.:  METRO LOCAL VICTORIA AVE

  • By plane

    Brisbane At 85km / 52 miles

  • By plane

    Coolangatta At 24km / 14 miles

  • By helicopter

    Kurrawa At 0km / 0 miles

  • By car

    OFF M1 -EXIT 71 At 15km / 9.32 miles

  • By train

    Helensvale Station At 15km / 9 miles

  • By train

    Nerang At 10km / 6 miles

  • By train

    Robina Station At 10km / 6 miles

GPS:-28.029367, 153.431579

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, uncluttered and filled with natural light, guest rooms at Sofitel Gold Coast Broadbeach offer a peaceful haven, providing everything needed for a perfectly restful night's sleep - including the supremely comfortable Sofitel MyBed and a pillow menu. Each room at this elegant Gold Coast hotel features a large marble bathroom with luxury French amenities, an LCD TV with movie channels, robes and slippers, a minibar, and a private balcony with spectacular views over the hinterland or ocean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  364 reviews

TripAdvisor Rating  4.0/5  3,249 reviews

Great stay

Customer review rating 5.0/5

Chris Couples - Confirmed reviews ALL

From the moment we pulled up at the front of the hotel, everything was first class

Bonjour Ms. G., We appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. We thank you for such kind words and a wonderful feedback. It always serves as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mayur Balsaraf Director of Rooms

The Staff Makes the Experience

Customer review rating 5.0/5

Michelle L. Business - Confirmed reviews ALL

Beautiful foyer/reception - water and champagne on arrival. The room was great and I always look forward to sleeping on Sofitel's beds and especially the pillows! Such a well-located hotel - lots of restaurants and cafes only steps away. We were there on business - proximity to the Convention Centre was great too. This experience was only made better by all staff who welcomed us and assisted us during our stay. Magnifique!

Bonjour Ms. L., We appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. We thank you for such kind words and a wonderful feedback. It always serves as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mayur Balsaraf Director of Rooms

Customer review rating 3.5/5

P. Families - Confirmed reviews ALL

Staff were lovely, probably the best thing about our weekend stay, food was great, unfortunately 2 adults don't fit in the "double" beds, 12 year old barely fitted, so no sleep for 2 nights. Room was on the small side.

Bonjour Ms. P., We very much appreciate you taking the time to complete this survey regarding your stay at the Sofitel Gold Coast Broadbeach! It is always a pleasure to receive positive ratings and constructive feedback. Thank you for your kind words about our friendly and courteous ambassadors, however we have noted your concern regarding the size of our Double beds. Thank you again for sharing your experience and we hope to see you again on your next visit to the Gold Coast. Kind Regards, Mayur Balsaraf Director of Rooms

Great Weekend Away

Customer review rating 5.0/5

Debp Couples - Confirmed reviews ALL

Wonderful experience from the moment we walked in to reception. We were greeted by the concierge and made to feel special. The room was clean and the view of the ocean was amazing. All the staff were attentive and we wish we could have stayed longer. Great stay!!

Bonjour Ms. P., We appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. We thank you for such kind words and a wonderful feedback. It always serves as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mayur Balsaraf Director of Rooms

Located in a good position to convention centre

Customer review rating 0.5/5

Susan Business - Confirmed reviews ALL

Wifi connection poor. Extremely slow check in process! Room cold, Had to call down for my room to be cleaned first day - made after 4.30pm. Took at least 3 times to call reception before being answered. Milk was not restocked - had to call down for that to be restocked. The arrival sweets were left in the room until after my departure! On final morning, I had to ask twice for my coffee. Hot food for breakfast tasted like it had sat there for a couple of days. I definitely won't stay again.

Bonjour Ms. M., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive and set out to provide a superior service experience for every guest; therefore your feedback is very important to us. We have noted your concerns in the individual areas during your stay and the feedback has also been shared with the heads of each department. Please note that this instance was an exception to our usual procedures. We like to assure you that we are taking the appropriate measures to address the concern and prevent future occurrence. We appreciate your sharing your concerns, and we trust that you will give us the opportunity to serve you again in the near future. If so, please do not hesitate to connect with me directly on ma… as it would be my pleasure to personally arrange for your reservation details ensuring your next visit with us is memorable for all the right reasons. Kind Regards Mayur Balsaraf Director of Rooms

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