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Sofitel Gold Coast Broadbeach Hotel 5 stars

Customer review rating 4.5/5 20,881 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Gold Coast Broadbeach
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Indulge your epicurean side

  • A short walk to the rolling Pacific surf

  • Contemporary art at its best

  • room81 - A two chef hatted restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel

Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218
broadbeach
australia

Tel: +61755922250

Fax: (+61)7/55923747

Check-in from 15h00

Check out up to 11h00

  • SURF PARADE :  METRO LOCAL SURF PARADE

  • SURF PARADE. :  METRO LOCAL VICTORIA AVE

  • By plane

    Brisbane At 85km / 52 miles

  • By plane

    Coolangatta At 24km / 14 miles

  • By helicopter

    Kurrawa At 0km / 0 miles

  • By car

    OFF M1 -EXIT 71 At 15km / 9.32 miles

  • By train

    Helensvale Station At 15km / 9 miles

  • By train

    Nerang At 10km / 6 miles

  • By train

    Robina Station At 10km / 6 miles

GPS :-28.029367, 153.431579

Our accommodations

Spacious, uncluttered and filled with natural light, guest rooms at Sofitel Gold Coast Broadbeach offer a peaceful haven, providing everything needed for a perfectly restful night's sleep - including the supremely comfortable Sofitel MyBed and a pillow me nu. Each room at this elegant Gold Coast hotel room features a large marble bathroom with luxury French toiletries, an LCD TV with movie channels, robes and slippers, a minibar, and a private balcony with spectacular views over the hinterland or ocean.

CLASSIC ROOM, 1 King Size Bed, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

CLASSIC ROOM, 2 Double Beds, River Views

  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 Queen Size Bed, Ocean View

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

SUPERIOR ROOM, 1 King Size Bed, Ocean Views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Double Beds, Ocean Views

  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Ocean Views, Spa

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

BISTRO ON3 RESTAURANT

Type of cuisine: Bistro

In accordance with recent Government directives in response to slowing the spread of COVID-19, Bistro On3 is temporarily closed until further notice. Please contact our reception for further details. We are sorry for any inconvenience this may cause.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Room81 Lounge & Brasserie

Type of cuisine: French

In accordance with recent Government directives in response to slowing the spread of COVID-19, Room81 is temporarily closed until further notice. We are sorry for any inconvenience this may cause and thank you for your understanding during this time.

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TC'S BAR AND GAMING LOUNGE

Non contractual photo

TC's Bar & Gaming Lounge provides guests with a full service bar in addition to a superb dining menu and all the sporting action and entertainment you could want on three separate plasma televisions. Accor Plus benefits do not apply.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 312 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel Gold Coast Broadbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

20,881 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,217 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Was very overwhelmed on this occasion - understand that Covid has a bit to do with it but to be honest I expected much more

Customer review rating 4.5/5

James K. Business - 05/08/2020 Confirmed reviews ALL

As above

Bonjour James K., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merci, Harrison Mott Front Office Manager

Good

Customer review rating 4.5/5

Anonymous Business - 04/08/2020 Confirmed reviews ALL

Staff were fantastic. Room fan was frustrating - even when off.

Dear Matthew E., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I am disappointed to read that your guest room fan made the room cold. I have shared your comments with our Chief Engineer to put in changes so that an occurrence of this nature does not happen in the future. Thank you again for sharing your experience, and we do hope to welcome you back on your next occasion. Sincerely, Merci, Harrison Mott Front Office Manager
Customer review rating 4.5/5

Glen S. Families - 04/08/2020 Confirmed reviews ALL

Pillows were awful. Beds had an extra layer of bed softening that wasn't acceptable. The whole experience was also compromised because of Covid.

Bonjour Glen S., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merci, Harrison Mott Front Office Manager

Good stay

Customer review rating 4.5/5

Rachael Couples - 04/08/2020 Confirmed reviews ALL

Everything was easily done.

Bonjour Rachael H., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Highlight of our trip

Customer review rating 4.5/5

Fatma Friends - 04/08/2020 Confirmed reviews ALL

Upon arrival the staff were extremely helpful and friendly. They recommend amazing restaurants and cafes and made sure to take their time to explain new policies in place due to COVID-19. The room was clean and spacious. Room service was organised so quickly and efficiently. Our room had one of the best views in the GC. Perfect location.

Dear Fatma F., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Was very different from previous due to Covid restrictions but appreciate your efforts in keeping us safe

Customer review rating 4.5/5

Lindy M. Couples - 03/08/2020 Confirmed reviews ALL

Was lovely to get away for a few days and feel safe! Staff at sofitel were delightful

Dear Lindy, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. I am so pleased to hear you enjoyed your stay albeit during such challenging times such as these. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Taylor Assistant Manager

perfect mid-week get away

Customer review rating 4.5/5

Candice Friends - 03/08/2020 Confirmed reviews ALL

The service was wonderful! I felt especially safe with all the extra care taken with hygine and social distancing. I thoroughly enjoyed all the benefits of the "Accor Live Limitless" membershp. In particular, we loved that our complimentary drinks were delivered to the room so that we could enjoy them while relaxing on the balcony or reading in the bath. We were also thrilled to discover that the members half-price dining was available for room service during this time, so we relaxed even more with a late breakfast in bed.

Bonjour Candice J., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Weekend Away

Customer review rating 4.5/5

Chelsea Couples - 03/08/2020 Confirmed reviews ALL

I would have to admit that the stay was a little lack luster and didn't really have the "Wow" factor you would expect from a high end hotel. I understand the current climate would have something to do with it but I feel it would of been the same experience at any other hotel. I also asked for something special be done for my partner as it was his birthday and nothing was done. I didn't see the value in the nearly $500 a night price I paid unfortunately.

Bonjour Chelsea M., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merci, Harrison Mott Front Office Manager

Great stay

Customer review rating 4.5/5

Tyrone A. Solo - 03/08/2020 Confirmed reviews ALL

Really relaxing, clean and tidy environment.! Would definitely recommend it to friends.!

Dear Tyrone, Thank you so much for your review and the recommendation to friends. We look forward to welcoming you back to the hotel soon. Sincerely, Nathan Taylor Assistant Manager

Excellent service

Customer review rating 4.5/5

Anonymous Couples - 02/08/2020 Confirmed reviews ALL

As above - a great time spent with you in all aspects

Dear Philip, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Taylor Assistant Manager

Excellent front counter service and lovely facilities.

Customer review rating 4.5/5

Randall G. Business - 02/08/2020 Confirmed reviews ALL

Very comfortable with great customer service.

Dear Randall, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Taylor Assistant Manager

Good Stay

Customer review rating 4.5/5

Dheeraj S. Families - 01/08/2020 Confirmed reviews ALL

Awesome team Accor, love you guys. Special callout for Luke. Missed the breakfast buffet, other than that all was exceptional.

Dear Dheeraj S., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Good stay

Customer review rating 4.5/5

Graeme H. Couples - 31/07/2020 Confirmed reviews ALL

Front desk were excellent

Dear Graeme H., Thank you for taking time to share your recent stay experience with us at the Sofitel Gold Coast, Broadbeach! I am delighted to read that one of your highlights was your interaction with our Front Desk. I will ensure to share your comments with the entire team! I know this will be of great encouragement to the ambassadors to strive for continuing their excellent service. We look forward to welcoming you back to the Sofitel Gold Coast and hosting you on your next visit to Broadbeach. Kind regards, Harrison Mott Front Office Manager

Wonderful Service

Customer review rating 4.5/5

Larry Y. Couples - 31/07/2020 Confirmed reviews ALL

As I am the accor club card member and Sofitel boardbeach is having a wonderful customer service and the room is nice with a complementary upgarded. Very appreciate with their help

Dear Larry Tak Chuen Y., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Good stay but looking a little dated

Customer review rating 4.5/5

Rebecca Couples - 30/07/2020 Confirmed reviews ALL

We enjoyed our stay, the room was very clean but was looking quote dated.

Dear Rebecca C., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. Thank you for highlighting the cleanliness of our room. I will ensure to pass your comments onto our housekeeping team. I am disappointed to read about our dated atmosphere, I have passed your comments onto our senior leadership team to see what improvements can be made for the future. Thank you again for sharing your experience, we look forward to welcoming you back to the hotel on your next occasion to Broadbeach. Sincerely, Merci, Harrison Mott Front Office Manager

Fantastic customer service, gorgeous room, will definitely be returning.

Customer review rating 4.5/5

Carly Friends - 30/07/2020 Confirmed reviews ALL

I unexpectedly needed accommodation and was given incredible service in the early evening. My room was beautiful and the location could not be beaten. I thoroughly enjoyed my stay and will be back. The Manager I believe who handled my booking was a pleasure to deal with. Thank you

Dear Carley R., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our superstar Luke who checked you in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Well located

Customer review rating 4.5/5

B J. Solo - 29/07/2020 Confirmed reviews ALL

Excellent room

Dear Brev J., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Always a great stay

Customer review rating 4.5/5

Rod Couples - 29/07/2020 Confirmed reviews ALL

Have always enjoyed the quality of stay at the Sofitel. The staff are always helpful and location is n the right location for very thing. Good, shopping, entertainment and beach all within a short stroll.

Dear Rod G., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager

Well Located

Customer review rating 4.5/5

Karen W. Couples - 29/07/2020 Confirmed reviews ALL

Our check in experience was good, the room lovely, the weather not so but that's not your fault. Still in a great position to walk to restaurants and bars in the area.

Dear Karen W., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. I am disappointed to read about your food & beverage experience. I have shared your comments with the Food & Beverage manager to ensure an occurrence of this nature does not happen in the future. We look forward to welcome you back to the Sofitel Gold Coast, and hosting you during your next visit to Broadbeach. Sincerely, Merci, Harrison Mott Front Office Manager

Good short break

Customer review rating 4.5/5

Kim P. Couples - 29/07/2020 Confirmed reviews ALL

Nice relaxing much needed break after the covid 19 lockdown

Dear Kim P., We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merci, Harrison Mott Front Office Manager
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