Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,319 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,319 reviews

TripAdvisor Rating  4.2/5  3,415 reviews

Christmas breakfast buffet

TripAdvisor rating 5.0/5

Marie A TripAdvisor review

Elanor from the reception greeted us this morning at 7 am and was absolutely charming and even allowed us to park our car in front of the hotel . She must not have realised that the French tend to sit and eat much longer than others and it did not occur to us to tell her. Mea culpa. 2 hours later when we returned to our car we found a note from the police telling us that we were not allowed to park in front of the hotel more than 10 minutes. I spoke to Michael, I believe he was the concierge and apologised for the trouble we may have caused. Michael could not have been more gracious and explained the parking dilemma to us. Thumbs up to Elanor, Michael and Vadim from the restaurant for your professionalism and genuinely caring about our experience at your hotel.

Customer review rating 4.0/5

Emma P. Couples - Confirmed reviews ALL

Good stay as always, great location, good room and great facilities.

Bonjour Ms P., Thank you for taking the time to share your feedback following your recent stay with us, and for your continued loyalty as a valued Gold member of ALL Accor. I am pleased to read that you once again enjoyed our location, accommodation and facilities, and that our restaurant wait staff took such thoughtful care of your dietary needs. Your kind words will certainly be shared with the team, as recognition such as this is always greatly appreciated. I do, however, understand your disappointment regarding the inability to redeem complimentary stay nights back-to-back at the same hotel. While these conditions are set by the ALL loyalty programme, I fully appreciate how frustrating this can feel from a guest perspective, particularly for our loyal members. Your comments have been noted and will be shared through the appropriate channels. Thank you also for your suggestion regarding additional incentives linked to our sustainability initiatives. Feedback of this nature is invaluable as we continually review how we can better recognise and reward guests who support these efforts. It was a pleasure to welcome you back, and we sincerely hope to have the opportunity to do so again in the near future. Wishing you a wonderful Christmas and A Happy New Year. Merci, Matt Andraws General Manager

Customer review rating 4.0/5

Craig W. Families - Confirmed reviews ALL

There seemed to be some training issues on check-in. Our package included parking but I was asked to pay for it upfront. This was later sorted out but it was unnecessary and slightly concerning. The food quality wasn’t 5 star but neither was the quality of food options outside the hotel. That was surprising for an area such as the Gold Coast. Otherwise, staff were pleasant and everything else went along ok.

Bonjour Mr W., Thank you very much for taking the time to share your detailed feedback following your recent family stay at Sofitel Gold Coast Broadbeach, and for choosing to book with us via the ALL Accor App. It was a pleasure to welcome you back as a valued ALL Platinum member, and I truly appreciate your loyalty to Accor. I am pleased to read that you found our location convenient and that our team left you with a generally positive impression throughout your stay. Your kind words regarding the friendliness of our colleagues and the smooth departure are sincerely appreciated and will be shared with the team. That said, I would like to offer my sincere apologies for the confusion experienced during check-in regarding your parking inclusion. Please be assured that your comments regarding front desk training have been addressed directly with our Front Office leadership, as consistency and confidence at check-in are essential, particularly for our loyal members. I also appreciate your honest feedback regarding the food quality. While I am pleased you found breakfast satisfactory, I regret that our overall culinary offering did not fully meet your expectations of a five-star experience. Your comments are valuable and will be shared with our Food & Beverage team as we continue to refine both quality and variety to better reflect our destination. Mr W., I am grateful for your balanced and constructive feedback. It allows us to focus on the areas that matter most to our guests and continue improving the experience we deliver. I do hope we will have the pleasure of welcoming you and your family back in 2026. Wishing you a Merry Christmas and A Happy New Year. Merci, Matt Andraws General Manager

Customer review rating 4.5/5

Cameron M. Families - Confirmed reviews ALL

It was perfect no issues great customer service!

Bonjour Mr M., Thank you very much for taking the time to share your feedback following your family stay with us, and for your generous ratings across all aspects of your experience. I am delighted to read that you found our location ideal, your room very comfortable, and that your stay was seamless from beginning to end. Your comment describing the experience as “perfect” with great customer service is especially rewarding. It is always encouraging to know that our team delivered the level of care and attention we strive to provide every guest, and I will be sure to share your kind words with them. We are also grateful for your loyalty as an ALL Gold member and Accor Vacation Club member, and for choosing to book directly through the Accor ALL App. Your willingness to recommend both our hotel and the loyalty programme is sincerely appreciated. Thank you once again for your support. It would be our pleasure to welcome you and your family back to Sofitel Gold Coast Broadbeach in the future. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Natalie W. Couples - Confirmed reviews ALL

After 8 years of no holidays, my husband and I had finally taken a long weekend and chose to stay at the Sofitel. We had the most comfortable, luxurious bed, ocean views and amazing customer service from EACH & EVERY STAFF MEMBER. Everyone was kind and attentive, the hotel was clean and well located just a short walk to restaurants, shopping and the beach. The pool was amazing with pool side food and drink services. And the pastries at the breakfast buffet were to die for. I especially loved the unlimited coffee included in the breakfast. Thank you Sofitel for an amazing experience.

Bonjour Ms W., Thank you sincerely for sharing such a beautiful and uplifting review following your recent stay at Sofitel Gold Coast Broadbeach. It truly meant a great deal to myself and the entire team to read your words. Knowing that this was your first holiday in eight years makes your experience with us even more special. I am absolutely delighted that you and your husband were able to enjoy a well-deserved break filled with comfort, ocean views, and moments of relaxation. Your description of the bed, the pool experience, and our breakfast — especially the pastries and unlimited coffee — brought genuine smiles to our faces. Most importantly, I am incredibly proud to read your recognition of each and every team member. Your comments about their kindness, attentiveness, and professionalism perfectly reflect the values we strive to live every day. I will be sharing your feedback with the entire hotel team, as it is wonderful motivation and recognition for their passion and care. Ms W., thank you for choosing Sofitel for such a meaningful getaway and for being a valued member of the ALL Accor loyalty programme. We truly hope this will be the first of many future escapes with us, and we wish you a wonderful Christmas and A Happy New Year. Merci, Matt Andraws General Manager

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Other web-users rate our hotel

  • 1,720 reviews 9.4/10 Location
  • 2,660 reviews 6.7/10 Room
  • 2,866 reviews 8.6/10 Service
  • 113 reviews 5.5/10 WiFi
  • 834 reviews 6/10 Cleanliness
  • 798 reviews 4.8/10 Amenities
  • 733 reviews 8.6/10 Breakfast
  • 527 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.