Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,317 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,317 reviews

TripAdvisor Rating  4.2/5  3,415 reviews

Customer review rating 3.5/5

Savannah P. Families - Confirmed reviews ALL

The mattress and pillows in the rooms are awful and old! The balcony is not a safe height especially for children. The addition of a coffee shop would be a great bonus, keep guests in house more. Pool area is old and tired.

Bonjour Ms P., Thank you for taking the time to share your detailed feedback following your recent family stay with us. I am genuinely sorry to learn that your experience did not meet the expectations shaped by your previous stays at Sofitel properties. I regret that the comfort of the mattress and pillows, the condition of the pool area and the overall presentation of the hotel detracted from your stay. Your comments regarding balcony safety, particularly when travelling with children, are also taken very seriously. Please be assured that we are currently in the initial stages of discussions with our owners regarding future capital enhancements, and feedback such as yours is invaluable in helping us prioritise areas that require attention and investment. I do appreciate your thoughtful suggestion regarding the addition of a coffee shop, as well as your honest comments around WiFi access and sustainability practices. While I am disappointed that cleanliness did not meet expectations, I would like to sincerely thank you for recognising Nadia from our Housekeeping team for her kindness and service, which I will gladly share with her. Thank you again for your openness and for sharing your perspective. While I regret that we fell short on this occasion, your feedback helps guide meaningful improvements, and I truly hope we may have the opportunity to welcome you back in the future for a more comfortable and enjoyable Sofitel experience. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Isabella S. Couples - Confirmed reviews ALL

Easy check in only thing I would like to mention is booked through travel agent but had to leave a $300 deposit when checking in from my credit card which was taken out immediately, usually it is only a holding deposit and not taken out only if it is necesssry so was very surprised.

Bonjour Ms S., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Gold Coast Broadbeach. I am delighted to read that you rated your overall experience so highly and that you found the check-in process smooth, the accommodation immaculate, and our team attentive throughout your stay. I do, however, sincerely appreciate you raising your concern regarding the $300 deposit taken at check-in. I fully understand how this would have come as a surprise, particularly when you have experienced this amount as a pre-authorisation rather than an immediate charge at other properties. Please accept my apologies for any confusion or inconvenience this may have caused as it is generally advised at check in. Thank you once again for your kind comments and for your excellent scores across all areas of your stay. It is very encouraging to know that, overall, you enjoyed your time with us and would recommend Sofitel to others. We truly appreciate your loyalty as an Accor Vacation Club member and hope to have the pleasure of welcoming you back in the near future. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Mark T. Business - Confirmed reviews ALL

Great service and in room dining

Bonjour Mr T., Thank you very much for taking the time to share your feedback following your recent business stay at Sofitel Gold Coast Broadbeach. I am pleased to read that you enjoyed a consistently positive experience, particularly our service standards and in-room dining, and that all aspects of your stay met your expectations so well. It is especially encouraging to see your perfect scores across arrival, accommodation, breakfast, cleanliness and our team. Such feedback is a wonderful reflection of our colleagues’ commitment to delivering a seamless and professional experience, particularly for our business travellers. I also appreciate your loyalty as a Classic member of ALL Accor and your willingness to recommend both our hotel and the loyalty programme to others. Your confidence in our brand is truly valued. Thank you once again for choosing Sofitel and for sharing your kind comments. I look forward to welcoming you back on your next visit to the Gold Coast. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

John R. Couples - Confirmed reviews ALL

We allways like staying at the Sofitel, The service is allways great.

Bonjour Mr R., Thank you very much for sharing your wonderful feedback following your recent stay at Sofitel Gold Coast Broadbeach. It is truly rewarding to hear that you consistently enjoy staying with us and that our service, cleanliness, and accommodation exceeded your expectations. Your kind words will be shared with our team, who take great pride in creating memorable experiences for our guests. We also appreciate your loyalty as an Accor ALL Platinum member and your continued recommendation of our hotel and loyalty programme. We very much look forward to welcoming you back for another exceptional stay in the future. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Leanne F. Families - Confirmed reviews ALL

Listened to us. Even remembered to congratulate us for our daughter’s graduation. Made you feel personal

Bonjour Ms F., Thank you sincerely for sharing such a heart-warming reflection on your recent family stay at Sofitel Gold Coast Broadbeach. Your words truly resonate with us, and it is a pleasure to know that our team was able to make your experience feel personal, attentive and memorable. I am especially touched to read that our colleagues remembered your daughter’s graduation and took the time to acknowledge such a meaningful milestone for your family. These moments matter greatly to us, and creating genuine, human connections is at the very heart of the Sofitel experience. Knowing that you felt listened to and cared for is the highest compliment we could receive. Your perfect scores across all areas of your stay, along with your kind comments regarding the ease of booking and the overall positive experience, are deeply appreciated. I am delighted that speaking directly with our reservations team added to your comfort and confidence from the very beginning. It would be our absolute pleasure to welcome you and your family back again in the future, and to continue creating special moments together. Merci, Matt Andraws General Manager

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Other web-users rate our hotel

  • 1,711 reviews 9.3/10 Location
  • 2,665 reviews 6.7/10 Room
  • 2,862 reviews 8.5/10 Service
  • 117 reviews 5.5/10 WiFi
  • 837 reviews 6/10 Cleanliness
  • 797 reviews 4.7/10 Amenities
  • 729 reviews 8.6/10 Breakfast
  • 529 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.