Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 4,188 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,188 reviews

TripAdvisor Rating  4.0/5  3,337 reviews

Well located

Customer review rating 5.0/5

Graham Couples - Confirmed reviews ALL

Excellent

Extremely Disappointed with every part of our stay

Customer review rating 0.5/5

Bevan H. Couples - Confirmed reviews ALL

Some further comments to add to our experience. • The charge of $25.00 to park our car. Really do you need to do this for Accor All Members. • No trolleys to transfer bags to our room because of stairs in the carpark. • Only one lift goes to the carpark so the hassle to get there. • The internet didn’t work either Tues or Wed • The TV didn’t work on Wed morning after a controlled power cut early Wed morning. • Fridge defrosted and water coming out due to power out. • The cost of $45.00 per person for breakfast was over the top for what was available. Even Accor Members with 2 for 1 benefit, the cost of breakfast is excessive.

Dear Bevan H., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fraser Ross General Manager

Customer review rating 2.0/5

Rob O. Couples - Confirmed reviews ALL

Flooding in the room, wrong notification of a power outage, no tv following outage for a day. Just crap

Dear Robert o., Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fraser Ross General Manager

Great

Customer review rating 5.0/5

Peter H. Business - Confirmed reviews ALL

No issues at all. Staff were also great.

Ill-health can ruin even the nicest stay.

Customer review rating 3.0/5

Dr J. C. M. Couples - Confirmed reviews ALL

The breakfast buffets and service at the Bistro on 3 couldn't be faulted, but the Room 81 menu was so specialised (compared with the last time we ate there about six months prior) that we cancelled our planned dinners there for the remainder of our stay, only to find out that Bistro on 3 was having an IT upgrade so it, too, wasn't open for dinner that very night. In addition, having two consolidated packages each offering complimentary self-parking I was charged $150.00 for our package's 6-night stay!

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Other web-users rate our hotel

  • 1,068 reviews 9.5/10 Location
  • 1,835 reviews 7/10 Room
  • 1,956 reviews 8.4/10 Service
  • 86 reviews 4.1/10 WiFi
  • 565 reviews 8.9/10 Breakfast
  • 543 reviews 6.1/10 Cleanliness
  • 473 reviews 6.4/10 Food
  • 468 reviews 4.8/10 Amenities

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