Bonjour Wendy, Thank you for sharing such a heartfelt message with us. We are deeply touched to know that our team was able to make you feel cared for and supported during what must have been an incredibly difficult and emotional time following the loss of your husband. It means a great deal to us to hear that you felt such warmth and understanding, particularly as this was your first stay without him. A special thank you to the colleague you remembered for his kindness, even if you cannot recall his name. We will share your beautiful words with the team, as moments like this remind us how important genuine care and compassion can be. As a valued ALL Classic and Accor Vacation Club member, we sincerely appreciate your continued trust in Sofitel. It was a privilege to have you stay with us, and we hope to welcome you back whenever you next visit the Gold Coast. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Joshua, Thank you for your wonderful 100/100 review. We are delighted to hear that our team made you feel so welcome and well looked after, and that your stay provided the relaxing retreat you were looking for. It is fantastic to know you enjoyed the beautiful room, amenities, cleanliness and location, as well as the friendly and professional service from our team. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sofitel Gold Coast Broadbeach for another relaxing escape. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Ross, Thank you for your wonderful feedback. We are delighted to hear that you and your partner enjoyed your stay and that our location was a particular highlight. It is also lovely to see that you enjoyed every aspect of your experience, from your arrival and accommodation through to breakfast and the service from our team. As a valued ALL Classic member, we truly appreciate your loyalty and support. Thank you again for choosing Sofitel Gold Coast Broadbeach. We look forward to welcoming you both back for another enjoyable stay. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Richard, Thank you for taking the time to share your feedback, and for choosing to stay with us on previous occasions. We are sincerely sorry that this stay did not meet your expectations, particularly after you specifically requested a quiet room. We understand how disappointing it would have been to be allocated a room facing the street and directly opposite the elevators, especially as a light sleeper. We have noted your preference for a quiet room for any future stays. An Ocean View room would likely be the best option to minimise street noise, although we appreciate that on this occasion your accommodation was part of a group booking and room selection may have been more limited. We also regret your experience with the parking charges and appreciate your feedback regarding the additional cost after 1pm. As it is an external provider, they do limit the hotel price until 1pm. We value your continued support and hope to have the opportunity to provide you with a more comfortable and restful stay in the future. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Alastair, Thank you for taking the time to share your feedback following your business stay at Sofitel Gold Coast Broadbeach. We are pleased to hear that you found your stay comfortable and efficient, and that our convenient location close to the conference centre and beach suited your visit. It is also wonderful to know that you enjoyed our WiFi and were impressed with our sustainability efforts. We appreciate your feedback across the various aspects of your stay, particularly regarding your departure experience. Your comments are valuable to us and will be shared with the relevant team as we continue to enhance our guest experience. Thank you again for choosing Sofitel Gold Coast Broadbeach and for your continued support as an ALL – Accor Live Limitless member. We look forward to welcoming you back on your next visit. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Pamela, Thank you for taking the time to share your feedback. We are sorry that aspects of your stay did not meet your expectations, particularly the dated condition of the rooms, damaged furniture and pool deck, as well as the limited in-room water and lack of minibar. We are currently in discussions with our owners regarding future capital enhancements to the hotel. While we do not yet have a definitive timeline for these improvements, feedback such as yours is invaluable in helping us identify and prioritise the areas requiring attention. We also apologise that your poolside dining experience did not meet expectations and that your request was not actioned as expected. Your comments have been shared with the relevant teams. We are pleased to hear that you found our team welcoming and especially appreciate your kind mention of Candice. We will be sure to recognise her contribution. We also regret that you did not feel adequately recognised as an ALL Accor and Accor Vacation Club member during your stay. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Amelia, Thank you for your wonderful review and for your 90/100 rating. We are delighted to hear that you enjoyed a comfortable, clean stay and found our team friendly and helpful. It is lovely to know that you appreciated our location and the overall experience, and we truly value your support as an ALL Accor member and Accor Vacation Club member. We look forward to welcoming you and your family back to Sofitel Gold Coast Broadbeach. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Steven, Thank you for taking the time to share your feedback following your stay at Sofitel Gold Coast Broadbeach. We are pleased to hear that our team provided excellent service and that you enjoyed our convenient location, as well as your arrival and departure experiences. Your kind recognition of our colleagues is greatly appreciated. We are sorry, however, to hear that the condition of your accommodation did not meet your expectations, particularly regarding the mattress. A comfortable night's sleep is an important part of the guest experience, and we apologise that one of the mattresses was sunken and uncomfortable. Your comments have been shared with the relevant team for attention. We also appreciate your feedback regarding the hotel requiring an update. We are currently in discussions with our owners regarding future capital enhancements to the property. While we are unable to provide a definitive timeline at this stage, we remain committed to continuing to improve and enhance the guest experience. Thank you again for your honest feedback and for your continued loyalty as an ALL – Accor Live Limitless Gold member. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Helen, Thank you for taking the time to share your feedback following your stay at Sofitel Gold Coast Broadbeach. We are delighted to hear that you had a really great stay and enjoyed our excellent location. It is also wonderful to know that our team made a positive impression and that you would recommend Sofitel to others. We truly appreciate your continued loyalty as an ALL – Accor Live Limitless Platinum member. We also appreciate your constructive feedback regarding the speed of the WiFi connection. We understand how important a reliable and fast connection can be, particularly when travelling for business, and your comments have been noted with our team. Thank you again for choosing Sofitel Gold Coast Broadbeach. We look forward to welcoming you back and providing an even more seamless experience on your next visit. Warm Regards, Vianne Birrell Luxury Services Manager

Dear Jason B., Thank you for taking the time to speak with me directly this morning. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Merci, Lucas Evans

Bonjour Sandra, Thank you for taking the time to share your feedback. We are sincerely sorry that your stay did not reflect the standards you should expect from Sofitel, particularly as an ALL Accor Gold member. We apologise for the housekeeping issues, missing bin liners, shower tap and the confusion with your welcome wine. We also understand your frustration with the car park access, signage and parking process, which added unnecessary inconvenience to your arrival. We are pleased to hear that Amy was lovely and did everything she could to assist you, and we will ensure her efforts are recognised. Your feedback has been shared with the relevant teams as we address these areas and work to ensure a more consistent and personalised experience for our guests. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Melinda, Thank you for your wonderful feedback following your family stay at Sofitel Gold Coast Broadbeach. We are delighted to hear that you enjoyed our beautiful service, convenient location and delicious food. It is fantastic to know that every aspect of your stay, from arrival and accommodation through to breakfast and departure, contributed to such a positive experience. Your kind words are a wonderful encouragement to our team, and we truly appreciate your perfect overall rating and recommendation. We are also grateful for your continued support as an ALL – Accor Live Limitless member. Thank you again for choosing Sofitel Gold Coast Broadbeach. We look forward to welcoming you and your family back for another memorable stay. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Tania, Thank you for taking the time to share your feedback following your recent stay with us. We are very sorry that your initial room did not meet expectations, particularly as you had booked a Hinterland View room. We also sincerely apologise for the cleanliness issues you encountered, including the food residue, hair and feathers in the room. This is certainly not the standard we expect to deliver, and we understand your disappointment upon arrival. We are, however, pleased to hear that our team responded promptly and arranged an alternative room for you. It is wonderful to know that the remainder of your stay was pleasant and that you would be happy to return. We will also share your positive comments with our team, who will be pleased to know their response helped turn the experience around. Thank you again for your feedback and for recognising the efforts of our team. We look forward to welcoming you back to Sofitel Gold Coast Broadbeach for a more seamless experience from the moment you arrive. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Lee, Thank you for sharing such a wonderful review following your family stay at Sofitel Gold Coast Broadbeach. We are delighted to hear that you enjoyed your arrival experience and that the little touches helped make your stay so special. It is particularly heartwarming to hear how Amy went above and beyond to celebrate your daughter’s incredible national competition achievement. We will be sure to pass on your lovely recognition to Amy — we know it will mean a great deal to her. Thank you once again for choosing Sofitel Gold Coast Broadbeach and for your kind recommendation. We look forward to welcoming you and your family back again soon. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Oldrich, Thank you for taking the time to share your feedback following your stay at Sofitel Gold Coast Broadbeach. We are delighted to hear that you enjoyed our convenient location, the service from our team, and your overall experience with us. It is also wonderful to know that you would recommend Sofitel and that you continue to value your ALL – Accor Live Limitless membership. We are, however, sorry to hear that the background music during breakfast did not meet your expectations. We appreciate you bringing this to our attention, as creating a pleasant and relaxing atmosphere for our guests is very important to us. Your feedback has been noted and will be shared with the relevant team. Thank you again for your valued feedback and for choosing Sofitel Gold Coast Broadbeach. We look forward to welcoming you back on a future visit. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Wanda, Thank you for your wonderful feedback following your family stay at Sofitel Gold Coast Broadbeach. We are delighted to hear that you enjoyed our great location and, most importantly, that our team made you feel so warmly welcomed. Your kind words about our colleagues are truly appreciated and will be shared with the team. It is wonderful to know that you had such a positive experience across your stay and that you would happily recommend us to others. We are also grateful for your continued support as an ALL – Accor Live Limitless member. Thank you once again for choosing Sofitel Gold Coast Broadbeach. We look forward to welcoming you and your family back for another memorable stay. Warm Regards, Vianne Birrell Luxury Services Manager

Bonjour Chelsea, Thank you for your beautiful feedback. We are delighted to hear that you and your partner enjoyed such a lovely getaway at Sofitel Gold Coast Broadbeach, from the warm welcome and early room availability to the beautiful hinterland views and sunset over the mountains. It is wonderful to know that you appreciated the little details too, including the great water pressure and our tea selection! We are also pleased to hear that you enjoyed our breakfast and found it well worth the experience. As a valued ALL Classic member, we truly appreciate your loyalty and wonderful recommendation. Thank you for choosing to spend your getaway with us, and we look forward to welcoming you both back to Sofitel Gold Coast Broadbeach for another beautiful stay. Warm Regards, Vianne Birrell Luxury Services Manager