Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,338 reviews

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Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,338 reviews

TripAdvisor Rating  4.2/5  3,426 reviews

Customer review rating 5.0/5

Carol T. Friends - Confirmed reviews ALL

Lovely hotel and great location. Staff were all very friendly and helpful. Would definitely recommend Sofitel Broadbeach.

Bonjour Carol, Thank you so much for sharing such a glowing review following your stay with us at Sofitel Gold Coast Broadbeach. I am thrilled to hear that you found the hotel lovely, the location convenient, and that our team made such a positive impression. I will be sure to pass on your special thanks to Van in the dining room — she will be delighted to know her care and attention enhanced your stay. I also appreciate your feedback regarding WiFi speed, which we will continue to monitor and improve. As a valued ALL Classic and Accor Vacation Club member, your loyalty and perfect scores mean a great deal to us. We very much look forward to welcoming you back for another fabulous stay. Merci, Matt Andraws General Manager

Customer review rating 4.0/5

Bryan R. Business - Confirmed reviews ALL

Clean room friendly staff excellent breakfast

Bonjour Bryan, Thank you very much for your feedback and for returning to stay with us at Sofitel Gold Coast Broadbeach. I am delighted to hear that you enjoyed your clean room, our friendly team, and our breakfast offerings. I have also noted your comment regarding WiFi speed, and we will continue to monitor and improve connectivity for our guests’ convenience. It is wonderful to see your appreciation for our sustainability efforts, including towel reuse and reducing plastic waste. As a valued ALL Gold member, your loyalty and recommendation mean a great deal to us. We very much look forward to welcoming you back for another enjoyable stay soon. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Dimitrios A. Couples - Confirmed reviews ALL

Excellent walked into foyer and was greeted straight away and then manager on duty made a beeline whilst we were going up to our room and greeted us with our names and offered us a 10% off voucher for dining which was a lovely gesture

Bonjour Dimitrios, Thank you so much for your exceptional feedback and for sharing your experience with us. It is wonderful to hear that every aspect of your stay, from arrival to check-out, exceeded your expectations. I am especially pleased that our team — from the front staff and concierge to our managers and housekeeping — made such a positive impression, and that our welcome gestures and dining voucher added to your enjoyment. Your kind recognition of our buffet breakfast, room, cleanliness, and sustainable initiatives is very much appreciated, and I will be sure to share your comments with the entire team. They will be thrilled to know their efforts made your stay so memorable. As a valued ALL Platinum and Accor Vacation Club member, your loyalty and perfect scores mean a great deal to us. We look forward to welcoming you back soon for another outstanding experience at Sofitel Gold Coast Broadbeach. Merci, Matt Andraws General Manager

Customer review rating 4.5/5

Amy W. Families - Confirmed reviews ALL

Very happy with their good customer service.

Bonjour Amy, Thank you very much for your wonderful feedback and for sharing such high scores following your family stay with us at Sofitel Gold Coast Broadbeach. I am delighted to hear that you enjoyed our location, comfort, and the service provided by our team. As a valued ALL Gold and Accor Vacation Club member, your loyalty and strong recommendation mean a great deal to us. I will be sure to share your kind words with our team, who will be thrilled to know they contributed to making your stay so enjoyable. We very much look forward to welcoming you back for another memorable visit soon. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Martin H. Couples - Confirmed reviews ALL

We regularly visit the Sofitel Gold coast and this stay was another fantastic one. Our rooms was not quite ready when we arrived, but we were really well looked after. The staff at breakfast were also so welcoming and friendly. We will be back again!

Bonjour Martin, Thank you very much for sharing such a wonderful review and for your continued loyalty to Sofitel Gold Coast Broadbeach. It is always a pleasure to welcome you back, and I am delighted to know that this was once again another excellent stay for you. I truly appreciate your understanding regarding the room not being quite ready on arrival, and I am pleased to hear that our team looked after you so well during this time. Your kind words about our breakfast team and their warm, friendly service will be proudly shared with them. As a valued ALL Diamond member, your loyalty and perfect scores mean a great deal to us, and we thank you sincerely for your ongoing support and strong recommendation. We very much look forward to welcoming you back again soon for another fantastic stay. Merci, Matt Andraws General Manager

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Other web-users rate our hotel

  • 1,730 reviews 9.4/10 Location
  • 2,655 reviews 6.6/10 Room
  • 2,892 reviews 8.5/10 Service
  • 100 reviews 5.4/10 WiFi
  • 836 reviews 6.1/10 Cleanliness
  • 795 reviews 4.7/10 Amenities
  • 723 reviews 8.7/10 Breakfast
  • 642 reviews 7.2/10 Food

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