Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,318 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,318 reviews

TripAdvisor Rating  4.2/5  3,415 reviews

Customer review rating 4.0/5

Daniel A. N. Business - Confirmed reviews ALL

Hi! The pool and jacuzzi weren't open when I was after them - they closed quite early. That's the only change I'd make.

Bonjour Mr N., Thank you for taking the time to share your feedback following your recent business stay with us. I am pleased to see that your overall experience was positive and that you rated our accommodation, team and connectivity so highly. I do regret, however, that the pool and jacuzzi were not available at the time you wished to use them. I appreciate you highlighting this, as we understand how important these facilities can be for relaxation after a busy day, and your comment has been noted for review. Thank you also for your thoughtful observation regarding the bathroom condition; your understanding that this is a maintenance matter rather than a cleanliness issue is appreciated, and the feedback has been shared accordingly. Thank you once again for your balanced and constructive comments. We value your feedback and hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Merci, Matt Andraws General Manager

Customer review rating 4.5/5

Damien C. Couples - Confirmed reviews ALL

Staff very helpful

Bonjour Mr C., Thank you very much for sharing your feedback following your recent stay with us and for choosing Sofitel Gold Coast Broadbeach for your Christmas shopping getaway. I am delighted to read that you enjoyed a relaxing stay and found our team to be very helpful throughout your visit. It is pleasing to see that your experience across arrival, accommodation, cleanliness and departure was consistently positive, and your kind comments will be shared with the team as encouragement for their continued dedication. Thank you once again for your loyalty as an Accor ALL Gold member and for taking the time to provide your feedback. We look forward to welcoming you back again in the future for another enjoyable and relaxing stay. Merci, Matt Andraws General Manager

Customer review rating 2.5/5

Carlos N. Business - Confirmed reviews ALL

The hotel is clean, the room was clean, the breakfast buffet was good and the staff were friendly. However, considering it is the Sofitel and the price paid for the room, you would expect a wow factor, toiletries amenities, I don't know, just something else that makes you feel you are at the Sofitel, unfortunately, none of that!!

Customer review rating 3.5/5

Savannah P. Families - Confirmed reviews ALL

The mattress and pillows in the rooms are awful and old! The balcony is not a safe height especially for children. The addition of a coffee shop would be a great bonus, keep guests in house more. Pool area is old and tired.

Bonjour Ms P., Thank you for taking the time to share your detailed feedback following your recent family stay with us. I am genuinely sorry to learn that your experience did not meet the expectations shaped by your previous stays at Sofitel properties. I regret that the comfort of the mattress and pillows, the condition of the pool area and the overall presentation of the hotel detracted from your stay. Your comments regarding balcony safety, particularly when travelling with children, are also taken very seriously. Please be assured that we are currently in the initial stages of discussions with our owners regarding future capital enhancements, and feedback such as yours is invaluable in helping us prioritise areas that require attention and investment. I do appreciate your thoughtful suggestion regarding the addition of a coffee shop, as well as your honest comments around WiFi access and sustainability practices. While I am disappointed that cleanliness did not meet expectations, I would like to sincerely thank you for recognising Nadia from our Housekeeping team for her kindness and service, which I will gladly share with her. Thank you again for your openness and for sharing your perspective. While I regret that we fell short on this occasion, your feedback helps guide meaningful improvements, and I truly hope we may have the opportunity to welcome you back in the future for a more comfortable and enjoyable Sofitel experience. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Isabella S. Couples - Confirmed reviews ALL

Easy check in only thing I would like to mention is booked through travel agent but had to leave a $300 deposit when checking in from my credit card which was taken out immediately, usually it is only a holding deposit and not taken out only if it is necesssry so was very surprised.

Bonjour Ms S., Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Gold Coast Broadbeach. I am delighted to read that you rated your overall experience so highly and that you found the check-in process smooth, the accommodation immaculate, and our team attentive throughout your stay. I do, however, sincerely appreciate you raising your concern regarding the $300 deposit taken at check-in. I fully understand how this would have come as a surprise, particularly when you have experienced this amount as a pre-authorisation rather than an immediate charge at other properties. Please accept my apologies for any confusion or inconvenience this may have caused as it is generally advised at check in. Thank you once again for your kind comments and for your excellent scores across all areas of your stay. It is very encouraging to know that, overall, you enjoyed your time with us and would recommend Sofitel to others. We truly appreciate your loyalty as an Accor Vacation Club member and hope to have the pleasure of welcoming you back in the near future. Merci, Matt Andraws General Manager

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Other web-users rate our hotel

  • 1,720 reviews 9.4/10 Location
  • 2,660 reviews 6.7/10 Room
  • 2,866 reviews 8.6/10 Service
  • 113 reviews 5.5/10 WiFi
  • 834 reviews 6/10 Cleanliness
  • 798 reviews 4.8/10 Amenities
  • 733 reviews 8.6/10 Breakfast
  • 527 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.