Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,206 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,206 reviews

Customer review rating 5.0/5

Peter R. Couples - Confirmed reviews ALL

From the time we arrived to the time we left we were well looked after.

Bonjour Mr R., Thank you for taking the time to share your wonderful feedback following your recent stay at Sofitel Gold Coast Broadbeach. We are delighted to hear that you enjoyed our great location and that you felt well looked after from the moment you arrived until your departure. Providing warm, attentive service is at the heart of what we do, so it is particularly rewarding to know that our team made such a positive impression throughout your stay. We are also pleased that you found the booking process through ALL.com easy and convenient, and that our team was always available to assist whenever needed. Your kind words regarding the friendliness and helpfulness of our ambassadors will be shared with the team. Thank you as well for your positive feedback regarding our sustainability initiatives. We are pleased that the information provided in your room helped showcase our commitment to responsible hospitality. We truly appreciate your loyalty as an ALL Gold member and Accor Vacation Club member, and thank you for your perfect scores across all aspects of your stay. We look forward to welcoming you back to Sofitel Gold Coast Broadbeach for another memorable experience in the near future. Merci, Matt Andraws General Manager

Customer review rating 3.5/5

Elizabeth W. Couples - Confirmed reviews ALL

As discussed with front desk on check out - staff at reception and at hotel venues had inconsistent and conflicting understanding of the "Explorer" deals on at the hotel. We had to check 4-5 times regarding the special deal the hotel was offering. This was frustrating. However the breakfast staff were excellent and the food service in the evening at the restaurant was excellent - they were by far made the stay

Bonjour Ms W., Thank you for taking the time to share your detailed feedback following your recent stay with us. While I am pleased to hear that our breakfast team and restaurant staff helped make your stay enjoyable, I am sorry to learn of the frustrations you experienced regarding the Explorer benefits. The inconsistent information provided by our reception and venue teams is certainly not the seamless experience we strive to deliver, and I appreciate you bringing this to our attention. Your comments have been shared with the relevant leaders so we can improve our team's understanding and communication of member offers and benefits. I was also concerned to read about the cleanliness issues you encountered, including the bugs in your room and the condition of the balcony curtains. Please accept my sincere apologies. These matters should have been identified and addressed prior to your arrival, and your feedback has been shared with our Housekeeping team for immediate review and follow-up. Thank you as well for recognising the excellent service provided by our breakfast team member, Vadim. I will be delighted to share your kind comments with him and the team. It is always rewarding to receive recognition for delivering genuine and professional hospitality. I also appreciate your feedback regarding the Explorer program, value for money, and the availability of recycling facilities in guest rooms. Guest insights such as yours are valuable as we continue to review and enhance both our sustainability initiatives and overall guest experience. Thank you again for your candid feedback. We hope to have the opportunity to welcome you back to Sofitel Gold Coast Broadbeach and provide a much smoother and more enjoyable stay in the future. Warm Regards, Vianne Birrell Luxury Services Manager

Customer review rating 5.0/5

George H. Families - Confirmed reviews ALL

From the time I checked in till the time I checked out everyone one so professional Thank you to your all you made our stay memorable.

Bonjour George, Thank you for your wonderful review and for awarding Sofitel Gold Coast Broadbeach a perfect score. We are absolutely delighted to hear that you and your family enjoyed such a memorable stay with us. Knowing that you experienced warm, professional service from check-in through to check-out is exactly what we strive to deliver for every guest. A special thank you for recognising Eugene. We will be sure to share your kind words with him, and I know he will be thrilled to know he played such an important part in making your stay so enjoyable. Your appreciation of our entire team is equally valued, and we are grateful for your generous comments. As an ALL Platinum member, your loyalty and continued support mean a great deal to us. We are honoured by your recommendation of both our hotel and the ALL loyalty programme, and delighted that every aspect of your stay exceeded your expectations. Thank you again for choosing Sofitel Gold Coast Broadbeach. We look forward to welcoming you and your family back for another magnifique stay in the near future. Merci, Matt Andraws General Manager

Customer review rating 3.5/5

Robert M. A. Couples - Confirmed reviews ALL

We couldn't get any heating in the room, the aircon even on the hottest setting, the best we could do was to leave it switched off. Although the overall staff were very good, when leaving after checkout a bell boy asked us what we were doing as we were waiting for our uber, when it was 2 mins away and we moved outside he asked us again what we were doing. He may have tried to helpful, but came over as creepy and nosey.

Bonjour Robert, Thank you for taking the time to share your feedback following your recent stay at Sofitel Gold Coast Broadbeach. We are pleased to hear that you enjoyed our convenient location and appreciated the cleanliness of the hotel, as well as the service provided by many of our team members during your stay. However, we are sorry to learn that your overall experience was impacted by the room temperature and your departure experience. Please accept our sincere apologies for the discomfort caused by the heating and air conditioning system. A comfortable room environment is essential, and we regret that we did not meet your expectations in this regard. We also appreciate you bringing your concerns regarding your interaction with our bell team to our attention. While we are confident the intention was to offer assistance, we understand how repeated questioning may have felt intrusive and uncomfortable. This is certainly not the impression we wish to leave with our guests, and your feedback will be shared with the relevant team to ensure a more appropriate balance between attentiveness and guest privacy. Thank you once again for your honest feedback. We value your comments and the opportunity they provide for us to improve. We hope to have the chance to welcome you back in the future and provide a more comfortable and seamless experience. Warm Regards, Vianne Birrell Luxury Services Manager

Customer review rating 4.0/5

Jason R. Business - Confirmed reviews ALL

good location but only stayed two nights so don't have much to say. clean and comfortable. wish i could use the tv as a computer monitor.

Bonjour Jason, Thank you for taking the time to share your feedback following your recent stay at Sofitel Gold Coast Broadbeach. We are pleased to hear that you enjoyed our convenient location and found your accommodation clean and comfortable during your business trip. It is also wonderful to see that our team made a positive impression and that your booking, arrival, WiFi, and departure experiences all met your expectations. Thank you for sharing your suggestion regarding the ability to use the television as a computer monitor. We appreciate feedback such as this, particularly from our business travellers, as it helps us better understand the features and amenities that can enhance our guests' stays. As both an ALL Classic member and Accor Vacation Club member, we sincerely appreciate your loyalty and thank you for choosing to stay with us. We are grateful for your feedback and will continue working to enhance the overall guest experience. We look forward to welcoming you back to Sofitel Gold Coast Broadbeach on your next visit to the Gold Coast. Merci, Matt Andraws General Manager

Other web-users rate our hotel

  • 1,756 reviews 9.2/10 Location
  • 2,616 reviews 6.9/10 Room
  • 2,958 reviews 8.5/10 Service
  • 86 reviews 5.4/10 WiFi
  • 810 reviews 6.4/10 Cleanliness
  • 786 reviews 4.8/10 Amenities
  • 704 reviews 8.7/10 Breakfast
  • 540 reviews 5.4/10 Value

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