not good ,to be told you have no superior rooms ocean view, when that's what was booked and payed for. To be given a 1st floor spa room with no view to then to be put up in an ocean view room that was not superior at all double bed hard as rock was very sad as we don't go away at all ever and to be given beer for the inconvenience is real unprofessional really. we came here for our wedding Night in 03 and it was fantastic. I know covid happened but your a 5* and it felt like 2. we honestly should have got our Daughters money back and went home. and we are in Australia just 'Hello Welcome' there is no need for the bonjour.

It was located great and close to the places we wanted to visit over the weekend. The room clean and amenities ok (had to go to woollies for shower cap). Unfortunately, we were pretty disappointed that for large hotel, the hot water system was really bad. We booked for a very special occasion celebrating our wedding anniversary as well as my 40th birthday and wanted to make the most of using the spa. On the first day, water was lukewarm for the bath and also ended up having lukewarm shower (didn’t even turn on the cold water). Next day, same thing so we decided to call reception to find out. Their excuse was that too many people were in-house using the hot water. So we waited until after lunch (after check out time and before check in time) and sure enough still lukewarm water. Something needs to be done about this as it is the only let down. Didn’t get to use our complimentary drinks as was only told we could use it only at Room81 restaurant but since we had plans for the Saturday already, we decided to use it on Sunday only to find out it’s not open. Overall, great hotel and location but not for the price considering the issues with the hot water.

Had a wonderful night at the Sofitel Broadbeach. The staff were friendly and welcoming and my stay was enjoyable. The bed was like sleeping on a cloud! Would love to come and stay again!

We had a booking for 03 October 2020. We were re-accommodated to the Hilton Surfers Paradise after Sofitel became a Covid Quaratine Hotel. We had booked a Queen Ocean View Room, however were re-accommodated into a Partial Ocean View Executive room. The other options presented to us were inferior 4-star properties (Mercure and Novotel). We were disappointed not to have the ocean view we had originally paid for. We also incurred additional expense using taxes as we had specifically chosen the Sofitel for its Broadbeach location and proximity to our event. As a customer whom works in Corporate Travel Industry, I was disappointed. I booked direct through the Accor website and refused to ask for industry rates as I know we are all doing it tough during Covid times. Just disappointing.

A weekend that was meant to be a beach experience and relaxing for my wife, her first holiday in 6 months and we were misinformed, lied to and better yet our weekend ruined because of the poor communication between head office and the hotel. Compensation was absolutely APPALLING - NOTHING!! The stay was less than acceptable. Not only that my in-laws came too and also were treated poorly. We were promised customer service and managers would contact us (TUESDAY 6 OCTOBER - NOTHING) to address the situation and work out compensation and still NOTHING!!! This would have to be the most abominable treatment we have ever had with ACCOR. Less than acceptable and truly disgusting customer service.

Our family (2 adults, 2 children) stayed for 3 nights in a river view room with 2 double beds. The hotel location was fantastic and easy walk to everywhere in Broadbeach. The room was on the smaller side. Furnishings were extremely well kept and clean but dated. Both my husband and myself found the bed uncomfortable and found the bedding too hot for the weather, so we needed to run the aircon quite cool. Staff were reasonably friendly and approachable. We were not impressed with the parking, and had a number of issues with this. We've stayed in Broadbeach for many years, and this was the first time we had to pay for parking on top of our accommodation. There were a limited number of spots in the hotel section of the car park, so had to park in the overflow of the connected shopping centre. On one occasion, the card to access the boom wasn't working, and we had to pay an additional $10 to exit the park (this was eventually refunded). We then couldn't re-enter the park, and had to go in and get another ticket, which was inconvenient, and again had to go into the overflow space. Paying for parking should at the very least guarantee a convenient parking space. There were measures in place to inform guests about social distancing, particularly in regards to the elevators, and most people seemed to do the right thing.

Clean and tidy room - nice visit

Good attention to details, covered all special needs, perfect location and of course generally all well looked after and clean.

Exceptional service, seemless checkin/checkout and quality rooms. We even extended our stay and our room was upgraded for the price. Great value for money.

Sofitel Gold Coast is our home away from home. Always welcoming and wonderful rooms. Thank you

We were waiting for the cleaners to complete our room. When we opened the door to enter, we were hit with a very rank toxic mould smell. Either this room (1113) has had severe water damage to the carpets or the air conditioning has never been cleaned. We suffer severe sinusitus conditions and this toxicity made us very ill.

From the moment we checked in the staff were lovely and very accommodating. The view from our room was beautiful and everything was comfortable. Breakfast at the hotel was delicious and had a great vibe with the happy waitress who served us. Being in the heart of Broadbeach meant we didn’t need to drive anywhere with cafes and the beach so close.

Relaxing vibe. Great room. No it was a great suite upgrade. Fabulous weather and staff were exlemparary

we stayed one nice and comfortable

Excellent location. Close to beach and cafes. Professional and friendly staff. Nice pools. Will stay again.