Sofitel Gold Coast Broadbeach Hotel 5 stars

Our check in experience was good, the room lovely, the weather not so but that's not your fault. Still in a great position to walk to restaurants and bars in the area.

Nice relaxing much needed break after the covid 19 lockdown

I stayed in your accessible room (413). The door to the toilet/shower has a usual open and shut door. This does become a little problematic in a wheelchair. I did suggest upon check out that a different configuration might be more appropriate - eg a sliding door Regards Martin D.

Great hotel, great staff who are friendly and helpful.

Good location and room facilities Team in TC very good and always remember us

The only issue that we experienced on our stay was that it took well over an hour from the time we ordered our breakfast to receiving it, we contacted reception twice with on reply or reason for the delay.

Excellent facility, but the bar and restaurant were not open due to Covid 19. Strange as the bar on the corner was open and not very good at social distancing? The bed was firm, but the pillows were too soft, however the view was very very good and saved the rating. The service by the front desk staff was excellent and they could not do enough for us!

It was underwhelming in level of customer service, communication and quality of the rooms for the price.

I understand that the pandemic restrictions have affected the smooth operations of many, if not most businesses. We had booked to stay at another hotel on the Gold Coast, but the Government commandeered that hotel for people in quarantine. We were given just 2 days notice and managed to get a booking at the Sofitel. There was no valet parking, but you could self park for a small fee per night. The rooms have been stripped back to bare necessities, with all items taken out of the bar fridge. The room was a good size, and there was a small balcony. The sliding door and the windows needed a good clean. The bed was extremely comfortable and the towels were very large and fluffy. The noise from the street below and from the Gold Coast Highway was quite loud, and I was surprised that the windows and sliding door weren't double glazed. You could have breakfast in the restaurant and the staff were meticulous about cleaning and disinfecting. You had to book a time slot because they were practising social distancing. Many people were complaining about the length of time for their food to come out - between 40-50 minutes. You ordered off the menu (no buffet, of course) and our food was quite good. On the second morning, we decided to have breakfast delivered to our room and it arrived just 10 minutes after our selected time. The food again was quite good, and the coffees were nice and hot. We were celebrating my wife's birthday, and I had mentioned that to the reservations person when booking, expecting that there might be at least a card or chocolates or maybe even an ocean view upgrade but there was nothing. I have stayed in other Sofitel hotels before, and I would have to say this hotel ranks low in the scheme of things.

The hotel Staff were amazing! The night staff ( Michael and the other person) were fantastic. Everyone was helpful and did that little bit extra to make out stay special. Great work!

As the title indicates we were very impressed with the bed --the only addition we would make would be at least one bedside table for those of us that drink ourselves to sleep. The breakfast was great even if the service was a tad slow --likely due to the virus shut downs

Breakfast a joke

Was just a quick stopover/stay but everything was fine. Pity the restaurant/dining not open but no issue at this location due to many good choices nearby. Staff very friendly. Parking was convenient.

I cannot fault the experience with Sofitel Broadbeach. The bed was amazing as were all of the facilities. I was very thankful for an upgrade to a gorgeous Ocean View room where I could enjoy sitting on my balcony overlooking the sea

I was unhappy the minute I walked into our room, It was dirty, with a musty smell, things were broken and it needed maintenance!