Sofitel Gold Coast Broadbeach Hotel 5 stars

Sofitel is one of our favorite brand of Accor. Its location is great there is a mall under the hotel, Pacific Fair is also a walking distance. Tram station is just 2 minutes walk. Beach is very close. The only down issue is they don't have Executive Lounge as a standard, and I think the hotel is quite old and need room renovation. We had a great 5 nights there with an ocean view room.

Great Location, helpful and courteous staff, lovely spacious room.The only negative is that the Resturant on Level 3 does not open for dinner on Sunday and Monday nights and the seafood night on a Saturday night is far too expensive and there is no other choice so being a person that does not eat any sort this was a bit of a let down

Enjoyable Experience

We’ve stayed at many Sofitel hotels and as much as I can’t fault your service the decor leaves a bit to be desired. The reception is a bit clinical similar to an office reception. The bathrooms are a bit dated but have nice toiletries and towels.

We had a short holiday - 4 nights at the Sofitel Broadbeach. Our room was on the 20th floor, perfect view of the beach. The staff were extremely helpful especially Mika who made us feel very welcome. Will definitely be staying at the Sofitel Broadbeach again.

Was not happy about the wait at breakfast time...totally understaffed for the breakfast check in whilst there is plenty of available tables and long queues building... Not happy about paying $20 a day to park our hire car...haven’t experienced that very often around the world..

We had a beautiful room looking out to the beach, very spacious, clean 5 Stars

Exceptional service from all staff, Food was an experience in itself, we will be back soon

Shared a five day break here with my daughter and her family & thoroughly enjoyed it. All staff are impeccably trained & friendly. The breakfast buffet is one of the best & the seafood buffet Thursday to Saturday was amazing. The pool area is great & our grandchildren loved it. The location is so good as you have internal access to the shopping centre & a short walk to the beach. We all had a great time. The only disappointment was not being able to use our Accor plus for lunch at the pool on a day when the restaurant was closed.

I have stayed a Sofitel many times before and absolutely loved it. This time was a post Christmas surprise for my mum. I wanted it to be special as it was our first Christmas without my father. I was treated poorly on checking in with regards to credit cards not being processed properly. My mum had to wait in the car for over 1/2 hour. Then unfortunately the same thing happened on check out. The operator said loudly that my card was declined. VERY EMBARRASSING...... it wasn’t the case. He was trying to charge my card a second time. I was also charged twice for parking. Once on 2 separate cards. I unfortunately may not stay at your establishment again.

Our 1 night at the Sofitel was brilliant we had drinks and dinner the staff were very pleasant and engaging our meal was excellent. All round great stay

We thoroughly enjoyed our stay. The convenience of the location, close to shops & great restaurants & the room had a fantastic view.

It was out 20th wedding anniversary and the checkin staff immediately sent us a sparkling wine which was beautiful. It set the tone for a great 4 nights with our kids.

The room was lovely with an amazing view, and the hotel staff were very friendly and accomodating. I was surprised with a complimentary bottle of wine and chocolates as well as a letter wishing me a happy 21st birthday. It was really sweet and made my stay that much more special and personalised. I only wish the hotel had spa services available (e.g. massages - since there was a spa pool) but everything else was wonderful and I had enough planned that I probably wouldn’t have had the time anyways.

I was in Gold Coast for a conference. The hotel was across the highway from convention center, and hence very convenient. There are lots of places to eat on the block, but they are all very touristy and frankly none very good. I did not try the hotel's offering.