Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.2/5 5,742 reviews

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Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,742 reviews

TripAdvisor Rating  4.0/5  3,376 reviews

Such amazing customer service

TripAdvisor rating 5.0/5

patsym317 Couples - TripAdvisor review

What amazing customer service!!! Not only did we get to check in a bit earlier, but we were given a glass of champagne while finalising check in. There was champagne on ice for many on check in. It was pan pacific masters weekend and they still coped extremely well. Not like another big chain we recently stayed with at Broadbeach where check in was one hour and a half late. Well done Sofitel!!!

Nice location and amenities

Customer review rating 4.0/5

Yusra Couples - Confirmed reviews ALL

Smooth check in process. Rooms to a nice standard. Lovely pool and jacuzzi. And great location , less than 5 min walk to the beach !

Bonjour Yusra, Thank you for your detailed feedback, and for being a loyal Silver member of Accor Live Limitless. I’m glad to hear you enjoyed our location, amenities, and smooth check-in experience. I apologize for the challenges you encountered with parking and WiFi. I understand how these details can impact your overall experience, and I'll be sharing your comments with our teams to improve in these areas. Additionally, we offer a minibar menu accessible via QR code in each room, and our team is always available to assist with any special requests. Your note on check-in is also valuable, and I’ll ensure our team takes a more attentive approach to providing information about our amenities. Thank you for giving us a clearer picture of how we can make your next stay even better. We look forward to welcoming you back soon! Merci, Fraser Ross General Manager fr…

Fabulous location & perfect room

Customer review rating 4.5/5

Bronwyn M. Couples - Confirmed reviews ALL

We were looking for a Hotel with Panache & found it! Perfect spot - lovely food - great room & wonderful team! Thank you Sofitel Broadbeach!

Bonjour Bronwyn, Thank you for your wonderful feedback! I’M. thrilled that you found the “panache” you were looking for here at Sofitel Broadbeach. It’s great to know that our location, food, accommodations, and dedicated team made your stay so enjoyable. I appreciate your note regarding the clarity of the account at checkout. We’ll certainly review this to make sure it’s as straightforward as possible for our guests. We look forward to welcoming you back for another fabulous stay! Merci, Fraser Ross General Manager fr…

Everything was amazing

Customer review rating 5.0/5

Tb Friends - Confirmed reviews ALL

Fantastic

Bonjour TB, Thank you for the glowing review! It’s wonderful to hear that everything about your stay was amazing. I’m delighted our team and facilities met your expectations, and that you had a seamless experience from check-in to departure. Knowing we could make your trip with friends memorable is incredibly rewarding for us. We look forward to welcoming you back for another fantastic stay! Merci, Fraser Ross General Manager fr…

Great location...

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Was a nice stay, just disappointed when I booked a room with River Views and ended up with Roof views on level 4...but apart from that it was fine...

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Other web-users rate our hotel

  • 1,638 reviews 9.3/10 Location
  • 2,723 reviews 6.7/10 Room
  • 2,747 reviews 8.5/10 Service
  • 153 reviews 5/10 WiFi
  • 853 reviews 5.9/10 Cleanliness
  • 829 reviews 8.8/10 Breakfast
  • 759 reviews 4.4/10 Amenities
  • 684 reviews 6.7/10 Food

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