Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,340 reviews

Best price
guarantee
Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
Sofitel Gold Coast Broadbeach - Image 3
Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,340 reviews

Customer review rating 5.0/5

Aron B. Families - Confirmed reviews ALL

Comfortable stay and great customer service

Bonjour Aron, Thank you for sharing your feedback following your recent family stay at Sofitel Gold Coast Broadbeach. We are delighted to hear that you found our reception team accommodating, enjoyed a comfortable stay, and appreciated the cleanliness, pool, and overall customer service. We apologise for the inconvenience caused by the lack of a microwave in your room and for the difficulties reaching our service team. We appreciate your feedback and hope to welcome you back soon for an even more enjoyable experience. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Neil W. Families - Confirmed reviews ALL

Friendly and helpful staff. Great breakfast. Nice pool area. Even gave us a complimentary bottle of wine for our anniversary. Would recommend

Bonjour Neil, Thank you for sharing your wonderful feedback following your recent family stay at Sofitel Gold Coast Broadbeach. We are delighted to hear that you enjoyed your room, found our staff friendly and helpful, and appreciated the breakfast and pool area. It’s fantastic to know that the complimentary bottle of wine for your anniversary added a special touch to your stay. Your perfect scores and recommendation mean a lot to our team, and we look forward to welcoming you back for another memorable experience on the Gold Coast. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Pamela R. Couples - Confirmed reviews ALL

First class service from getting out of the car to reception, all team members were incredible.I absolutely love this hotel, the beds are super comfortable and the pillows are perfect. We love this place.

Bonjour Pamela, Thank you so much for your glowing review. I am absolutely delighted to read that you enjoyed a fantastic weekend with us and felt cared for from the moment you arrived. Your kind words about our team, the comfort of the beds and pillows, and the overall service mean a great deal to all of us. It is incredibly rewarding to know that every detail of your stay met your expectations. As a Classic ALL member, your loyalty is very much appreciated, and it is wonderful to see you would highly recommend both our hotel and the loyalty program. Pamela, we would be thrilled to welcome you back to Sofitel Gold Coast Broadbeach for another memorable stay very soon. Merci, Matt Andraws General Manager

Customer review rating 3.0/5

Jim D. Business - Confirmed reviews ALL

Great location set close to the beach, shops, restaurants and bars. Hotel is clean and staff very friendly. I went as part of a business seminar which I appreciate makes life difficult from a hotel management point of view, however for the majority of our visit only two out of the four lifts seemed to be operating. This meant we spent a great deal of time simply waiting for a lift. One of the two operational lifts kept showing the wrong floor adding to the confusion. On occasion the other lifts were available, so this was not an out of service issue making it all the more puzzling. I would have liked to use the hotel restaurant for a quiet night when not on business however I could not justify the restaurant prices therefore chose to go out. As there are plenty of good restaurants in the vicinity, this was no big deal. Gym facilities, like most hotels, seems to be an afterthought.

Bonjour Mr D., Thank you for taking the time to share such detailed and balanced feedback following your recent business stay with us at Sofitel Gold Coast Broadbeach. Firstly, I am pleased to read your kind comments regarding our location, cleanliness and, most importantly, our team. To know that you found our staff friendly and attentive, and that the presentation of the hotel and rooms could not be faulted, is genuinely appreciated. That said, I must sincerely apologise for the frustration you experienced with the lifts. Waiting extended periods — particularly during a busy conference — is certainly not acceptable, and I completely understand how disruptive this would have been. I have addressed this directly with our Engineering and Operations teams to review system performance and programming, especially during peak group movements. This is being treated as a priority. I also appreciate your candid feedback regarding the gym facilities and your lunch experience during the seminar. I will be discussing your comments with both our Food & Beverage and Conference & Events teams to review service flow, food replenishment during peak periods, and overall value perception. Additionally, your feedback regarding the Fitness Centre has been noted as we continue evaluating areas for improvement and future investment with our owners. Mr D., I truly appreciate the constructive nature of your feedback. We value the opportunity to learn and improve, and I hope we may welcome you back in the future for a far more seamless experience. Merci, Matt Andraws General Manager

Customer review rating 4.0/5

Cheryl D. Business - Confirmed reviews ALL

Very old, even the power sockets are loose. TV resolution is not sharp. The Broadbeach room was very warm during the day, after many requests to lower the temperature, it was still v warm and uncomfortable for long meetings. Good points-Bed is very comfortable. Service is excellent - especially Damian from Operations, Benel from Reception and the kind lady from the Bistro, I think her name is Tracey.

Bonjour Cheryl, Thank you for taking the time to share your detailed feedback following your recent business stay at Sofitel Gold Coast Broadbeach. While I am delighted to read that you found our bed very comfortable and that our service left such a positive impression, I am truly sorry that aspects of your room and facilities did not meet expectations. Please accept our sincere apologies for the loose power sockets, the TV resolution, and particularly the temperature concerns in the Broadbeach room. We understand how important a comfortable environment is, especially during long business meetings, and I regret that we were unable to resolve this to your satisfaction at the time. On a positive note, it is wonderful to hear your kind recognition of Damian from Operations, Belen at Reception, and Tracey from the Bistro. I will ensure your compliments are personally shared with them – they will be thrilled to know they made such a meaningful impact on your stay. Cheryl, thank you again for your balanced and constructive feedback. We hope to have the opportunity to welcome you back for a more seamless and comfortable experience in the future. Merci, Matt Andraws General Manager

Other web-users rate our hotel

  • 1,734 reviews 9.4/10 Location
  • 2,643 reviews 6.6/10 Room
  • 2,912 reviews 8.5/10 Service
  • 98 reviews 5.7/10 WiFi
  • 824 reviews 6/10 Cleanliness
  • 799 reviews 4.8/10 Amenities
  • 728 reviews 8.6/10 Breakfast
  • 627 reviews 7.3/10 Food

Powered by Trustyou

Our other establishments nearby