Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,302 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,302 reviews

TripAdvisor Rating  4.2/5  3,415 reviews

Customer review rating 5.0/5

Suzie G. Business - Confirmed reviews ALL

Room was great, scored a view of the beach. Service oustandin

Bonjour Suzie, Thank you very much for sharing such a wonderful review following your recent stay at Sofitel Gold Coast Broadbeach. I am delighted to hear that your room, with its beach view, and the service provided by our team contributed to a truly fantastic stay. It is especially gratifying to see your perfect scores across arrival, accommodation, cleanliness, and departure. Your recognition of our team’s attentiveness is greatly appreciated, and I will ensure your kind words are shared with them. As a valued Accor Vacation Club member, your recommendation of our hotel is sincerely appreciated. We look forward to welcoming you back in the future for another exceptional stay. Merci, Matt Andraws General Manager

Customer review rating 1.5/5

Adrian B. Couples - Confirmed reviews ALL

Rooms freezing. Aircon inoperable. Building in serious need of refurbishing. Our one meal (dinner) very average. On a positive note staff and engineering support tried hard to fix clearly unfixable problems. No problems with the staff. Also breakfasts good.

Customer review rating 4.5/5

Josh P. Couples - Confirmed reviews ALL

Friendly staff Warming and welcoming

Bonjour Josh, Thank you very much for sharing your feedback following your recent stay at Sofitel Gold Coast Broadbeach. I am delighted to read that you found our staff friendly, welcoming, and attentive throughout your visit — it is always wonderful to hear when our team makes guests feel truly cared for. I am pleased that our location, accommodation, breakfast, and overall cleanliness met your expectations, and I also appreciate your thoughtful scores regarding booking and check-in experiences. Your feedback on sustainability initiatives has been noted, as we continuously look for ways to improve in this important area. As a valued ALL Classic member, your loyalty is sincerely appreciated, and I am grateful for your recommendation of both our hotel and the loyalty programme. We very much look forward to welcoming you back for another warm and enjoyable stay in the future. Merci, Matt Andraws General Manager

Customer review rating 4.5/5

Wendy C. Families - Confirmed reviews ALL

As previously mentioned our stay was a pleasant one…Staff attitudes and attention to detail, really do “make or break” any hotel stay. We appreciated all of your kind hospitality and the extra lengths you went to make our stay memorable. My sister and I often share a hotel room close to our aged Mother who currently resides in a Aged Care Centre. The Valet Parking made such a difference. Breakfast was excellent and we enjoyed Dinner too. On the flip side…. Sofitel Broadbeach is an older hotel in need of renovation or major “freshen up”and with a focus on new beds, and decent pillows. (The Sofitel “My Bed” and a pillow menu) In the meantime your focus must always remain on extending great hospitality to your guests… Just a thought…. A Seniors Day ( Special Luncheon) once a week would be a blast 💥 It is proving popular in some of the smaller communities.

Bonjour Wendy, Thank you very much for sharing your thoughtful and detailed feedback following your recent stay at Sofitel Gold Coast Broadbeach. I am delighted to read that our team’s kindness, attention to detail, and the convenience of valet parking contributed to a pleasant and memorable experience for you and your sister. I appreciate your recognition of our breakfast and dinner offerings, as well as your kind acknowledgment that staff hospitality is what truly “makes or breaks” a stay. Your suggestions regarding room updates, bedding, and amenities are extremely valuable, and I have shared your feedback with our management team as we continue to plan for improvements that enhance comfort and guest experience. Your idea of a Seniors Day special luncheon is both thoughtful and inspiring — we will certainly take it into consideration as we explore opportunities for community engagement and unique guest experiences. I also thank you for highlighting the importance of ensuring personal amenities are provided appropriately; this will be reinforced with our housekeeping team to prevent any oversight. We are very grateful for your loyalty as an ALL Platinum member and your recommendation of our hotel. I very much look forward to welcoming you back in the future. Merci, Matt Andraws General Manager

Customer review rating 5.0/5

Brett B. Families - Confirmed reviews ALL

Really good

Bonjour Brett, Thank you very much for sharing your wonderful feedback following your stay at Sofitel Gold Coast Broadbeach. I am delighted to hear that you enjoyed our location, service, and all aspects of your accommodation, and that the complimentary bottle of bubbly added a special touch to your visit. I also appreciate your note regarding some minor dusting issues on the 13th floor — your feedback has been shared with our housekeeping team to ensure even greater attention to detail in the future. It is always a pleasure to welcome our valued ALL Gold members, and your recommendation of both our hotel and the loyalty programme means a great deal to us. We very much look forward to welcoming you and your family back for another exceptional stay. Merci, Matt Andraws General Manager

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Other web-users rate our hotel

  • 1,711 reviews 9.3/10 Location
  • 2,665 reviews 6.7/10 Room
  • 2,862 reviews 8.5/10 Service
  • 117 reviews 5.5/10 WiFi
  • 837 reviews 6/10 Cleanliness
  • 797 reviews 4.7/10 Amenities
  • 729 reviews 8.6/10 Breakfast
  • 529 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.