Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,344 reviews

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Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  5,344 reviews

TripAdvisor Rating  4.2/5  3,421 reviews

Below standard Accomodation

TripAdvisor rating 1.0/5

Mark R TripAdvisor review

We paid over $400 per night for 5 nights and left very Disappointed to say the least. We often stay in modern Accor Motels but the Sofitel here looks like nothing has been updated for over 20 years. A kettle and 2 coffee mugs were the only room facilities except for a 20+ year old TV that you can't access Streaming on. The room clearly hasn't had any improvements for many years, shower head leaks and no soap or shampoo. I've stayed in $150 a night Motels in better condition.

Customer review rating 3.5/5

Demitri P. Business - Confirmed reviews ALL

Location and service were good. Hotel is quite dated and in need of upgrades to better match the sofitel brand and expected level of prestige.

Customer review rating 1.0/5

James E. Families - Confirmed reviews ALL

Not the Sofitel Experience - room 1212 - paint peeling off the ceiling was just the beginning, are you sure its not an Novotel or maybe Ibis?

Customer review rating 4.0/5

Janina R. Couples - Confirmed reviews ALL

All the staff we interacted with were very friendly and helpful - thank you. Our room was immaculate and included the amenities that we expected, including the ocean view. The bed wasn't the most comfortable but we were only there for 2 nights. The variety and quality of the food available at the breakfast buffet was good. We were surprised that the cost of parking wasn't included in the nightly rate considering the age of the hotel. Overall a pleasant stay.

Customer review rating 3.0/5

Rita P. Friends - Confirmed reviews ALL

I booked two King Riverview rooms and specifically requested that both rooms be on the same floor, as the booking was made together. While this request was accommodated, one of the rooms provided was not a Riverview room and was significantly smaller than the other. When this was raised with reception, we were advised that the room was indeed a Riverview room, which was not the case. As a result, my friends were extremely disappointed and were required to move rooms again during their stay, which caused unnecessary inconvenience. In addition to this, there was a noticeable damp smell throughout the hotel, giving the impression that the property is in need of an update. I would like to note that the staff were polite and helpful, and the cleanliness of the hotel was maintained well.

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Other web-users rate our hotel

  • 1,720 reviews 9.4/10 Location
  • 2,655 reviews 6.7/10 Room
  • 2,894 reviews 8.5/10 Service
  • 101 reviews 5.5/10 WiFi
  • 835 reviews 6.1/10 Cleanliness
  • 795 reviews 4.8/10 Amenities
  • 721 reviews 8.6/10 Breakfast
  • 642 reviews 7.2/10 Food

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