Mantra Circle on Cavill Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.5/5 1,317 reviews

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Description

Hotel extras

  • Choose between our two lagoon style pools and indoor heated pool.

  • Hold a private movie night for you and your guests in our 12-seater theatrette.

  • Enjoy our fully equipped gymnasium.

  • Detox in our sauna and steam room.

  • Complete your holiday itinerary with our complimentary tour booking service.

Our accommodation(s)

Hotel location

Mantra Circle on Cavill Surfers Paradise

9 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-28.00135473, 153.4268403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning

3 pools

Mantra Circle on Cavill has a choice of lagoon style pools and an indoor heated pool. There's also a spa to help you unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,317 reviews

TripAdvisor Rating  4.0/5  4,680 reviews

Certificate of excellence 2023

Need to step up the game and cleanliness

TripAdvisor rating 2.0/5

Rob S TripAdvisor review

The room was allocated near a garbage shoot and the smell was horrendous for the whole week of our stay - was advised nothing could be done when complaining about smell, also the room was extremly dusty - cleanness failed this time round. Mantra need to step up their game to keep repeat customers - losing a loyal customer who always stayed at this location for the last 10 years.

Dear LM robs, Thank you for taking the time to tell us about your experience at Mantra Circle on Cavill. I am deeply sorry that your experience did not meet your previous expectations. It is concerning to hear about the issues you faced during your stay, particularly regarding the location of your room near the garbage chute and the unpleasant odor that resulted as well as the team not being able to move rooms. I understand how distressing this must have been for you, especially given your history as a loyal customer over the past 10 years. Additionally, I am deeply sorry to learn about the cleanliness issues you encountered, including the excessive dust in your room. This does not reflect the high standards we strive to maintain. At Mantra, we aim to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrences. Our housekeeping team will be thoroughly briefed on your concerns to ensure that such issues do not arise again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We value your loyalty and are committed to making the necessary improvements to regain your trust. Sincerely Damian Sillars General Manager Mantra Circle on Cavill

Disappointed

Customer review rating 0.5/5

Alexander F. Families - Confirmed reviews ALL

Was very disappointed with the cleanliness of the 2 bedroom apartment and on top of that there was a works happening above our apartment that we were not aware of. Jack hammering for hours

Great customer service

Customer review rating 4.5/5

Meg H. Families - Confirmed reviews ALL

Unfortunately our last night didn’t go to plan with the fire alarm going off and our room wasn’t in a great spot (right by the pool with lights and lazers shining through all night and listening to everyone walking around downstairs) but the next morning I asked if we could change rooms and was completely shocked to be upgraded to an amazing Seaview and river view on the 26th floor. It was a great stay and being upstairs from Woolworths was great. One thing I would recommend as other places have is dishwashing liquid, extra bin bags In the kitchen as well as individual salt and pepper sachets.

Dear Meg, We very much appreciate your comments regarding your stay at the Mantra Circle on Cavill Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Mantra Circle on Cavill

The location is fantastic right in the heart of everything

Customer review rating 5.0/5

Rosie Solo - Confirmed reviews ALL

Right from day one Mantra Circle on Cavill appartments can not do enough for me. I am 61 years old and have health problems, Mantra could not help me enough. I requested a small TV in my bedroom i got it my mattress was to low they got me a thicker one so it was higher. I have been staying at Circle on Cavill for years and with Gods help I will return there for my hoildays thank you for all your help

Dear Rosie, We very much appreciate your comments regarding your stay at the Mantra Circle on Cavill Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Mantra Circle on Cavill

The location is perfect, in the heart of surfers paradise.

Customer review rating 4.5/5

Carolyn M. Couples - Confirmed reviews ALL

The staff are very friendly, accommodating and knowledgeable. Great place to stay

Dear Carolyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reception Mantra Circle on Cavill

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Other web-users rate our hotel

  • 696 reviews 9.4/10 Location
  • 1,038 reviews 7.7/10 Room
  • 473 reviews 8.1/10 Service
  • 36 reviews 5/10 WiFi
  • 295 reviews 5.1/10 Cleanliness
  • 119 reviews 4.8/10 Pool
  • 51 reviews 3.3/10 Food
  • 6 reviews 3.3/10 Breakfast

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