Mantra Wings Surfers Paradise 4 stars

TripAdvisor rating 4.1/5 743 reviews

Mantra Wings Surfers Paradise - Image 1
Mantra Wings Surfers Paradise - Image 2
Mantra Wings Surfers Paradise - Image 3
Mantra Wings Surfers Paradise - Image 4
18 Fern Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Waking distance to the beach

  • Contemporary and Spacious self contained apartments

  • Heated Lagoon Swimming Pool and Children's wading pool

  • Gym, Spa, Sauna, Steam Room, Tennis Court and Kids Playground

Our accommodation(s)

Apartment

2 Bedroom Apartment

  • 5 pers. max
  • 115 m² / 1237 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Wings Surfers Paradise

18 Fern Street
4217 SURFERS PARADISE
Australia

GPS:-28.0135, 153.430186

Telephone
Fax +61 7 5527 5077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Fitness center
  • Air conditioning
  • 100% Non Smoking Property

Pool

The lagoon style pool has a shallow end and waterfall where the kids can play along with a large deck, sun lounges and umbrellas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.1/5  743 reviews

Misleading.

TripAdvisor rating 1.0/5

Debra B TripAdvisor review

This was the worst accommodation I have ever stayed in. Maintenance issues were numerous, and a window in a bedroom had a broken latch and the window opened up all the way, we were on the top floor, huge safety issue. It was not clean , certainly did not live up to our expectations for the charge on a penthouse. Will never stay at a Mantra accommodation again.

Better places to stay.

TripAdvisor rating 3.0/5

Taryn W Couples - TripAdvisor review

The rooms are old and outdated. Even the refurbished room wasn’t nice and smelt like mould. The bathrooms haven’t been updated at all. We checked in and checked straight out and got our money back. For the price there are much nicer and newer places to stay and I would not recommend. As we were leaving multiple bus loads of Indian tourists arrived and overwhelmed the lobby, I can only imagine what breakfast is like in the morning and you would struggle to get a seat or an egg. The upside is that the staff were lovely and very understanding and accomodating.

Stay away - Horrendous. Can not believe Mantra align their trusted name with this establishment.

TripAdvisor rating 1.0/5

Trudy A TripAdvisor review

Qstay apartment via Airbnb. What a nightmare. Revolting on arrival. Feral carpet. Apartment definitely not clean. Had to leave immediately to purchase cleaning products just to try and have some sort of semblance of cleanliness. "Central air condition" was a tiny split system in the lounge. In addition, heaven only knows when that was last cleaned because the mould growing in it was like a rainforest. Broken roof fan in bedroom, broken blinds so we had no or limited privacy. There wasn't even a lock on the external door in one of the bedrooms. Mantra reception couldn't have been less interested, stating they didn't manage the apartments, just the external building components. Even though it's their name on the sign. We had the water pipe burst to the split system, completely saturating the loungeroom carpet, destroying the wall and TV cabinet. What did we get? Towels. Towels to mop up the gallons of water. The plumber took a couple of hours to fix, after removing plaster in our bathroom. Moved? No. Plumber was electrocuted from the TV PowerPoint under the split system. Me - Massive safety hazard for us to remain. Moved? No. Electrician attend to make safe? No. Couldn't have picked a worse place to stay. Sleeping in the park or the hire car probably would have been a better option. Wish that last review from Laura C or Rajvir G were up before we booked. Don't you get caught too.

Bookers beware !!

TripAdvisor rating 1.0/5

Laura C TripAdvisor review

We recently booked to stay at this apartment Mantra Wings which is managed by a third party - Q Stay in Sept 24 for a week. Group of 6 (3 adults, 3 kids). The apartment size itself was perfect for this size group, and the pool & onsite facilities such as gym, tennis court, bbq area that are NOT managed by Q Stay are fantastic however that’s where the positives stopped. We had asked for an early check in which we were more than happy to pay extra for, and received a text message advising that we could check in at 2pm (an hour earlier). We made the trip to the office to go and collect keys since it’s not located at the apartment building only to get there and be told that we couldn’t check in because something had come up with another guest and they were still waiting on keys to be returned. No phone call, no text message prior so we wasted our time. Not to mention the staff at the front office who couldn’t care less about it and were totally dismissive & rude. When we finally were able to get keys and checkin what we discovered inside the apartment left us in shock. The pictures really are deceiving, the place was filthy, dusty, kitchen cupboards grimey, dishes dirty, toilet had been used and not cleaned and a horrible smell that was coming from the bathroom and kitchen. We had already been grocery shopping to stock up for a weeks stay, when we discovered that the fridge didn’t seem to be cold. The freezer was working fine, but the fridge was not working and barely cold. The ceiling fan in 2 out of the 3 bedrooms were not working also. We called Q stay office right away to tell them about the fridge, the ceiling fans and how disgusting the place was. Again, not helpful, staff didn’t care at all, had a really bad attitude and basically said it’s a Sunday can’t do anything about it until Monday. So we spent the first night pretty uncomfortable with no fans in very hot rooms and a broken fridge. The cleaners came back to wipe a mark off the curtain, that’s it. Didn’t clean anything else. The Monday came around, and we spent the first half of our day waiting around the apartment because the office staff couldn’t be bothered calling or sending a message to advise that they had organised a maintenance person to come and that we didn’t need to be there. They ended up replacing the broken fridge, and sorting out 1 ceiling fan. The other ceiling fan remained broken and unusable for the entire stay. We discovered mould in the kitchen sink pipe that can been seen with a torch, and realised this is why we had little flea type bugs flying around the kitchen sink most of the time. All the exhaust fans in bathrooms and laundry caked with dust, and the light fittings also dirty with all dead bugs inside of them. The coffee, tea, sugar that is left for a guest to use - I wouldn’t feed it to my dog!! Old & stale the sugar sachets were so old that could you shake it upside down as much as you want, you were not getting any sugar out of it as it was all rock hard. We all ended up pretty sick by day 4, lots of sneezing, wheezing etc and this was due to the dust so if you have allergies this place will definitely not help. Location was not good either, no shops close by in walking distance, not even a coffee shop !! You had to take transport into Cavill avenue if you wanted to get food or use Uber eats. We asked for a partial refund from Q stay, as what we paid for this stay, was certainly not worth it. Of course, we were met with refusal right away. So we took the issue up with Airbnb support who were absolutely fantastic from the get go. Overall, very disappointed with this place, especially Q-Stay staff. Zero customer service, not sure who was worse, Chloe or Jess.. both very unprofessional, rude, and have terrible attitudes.

Frustrating

TripAdvisor rating 1.0/5

Rajvir G TripAdvisor review

Do not book this property..lack of communication..no amenities provided. Moreover you will be scammed for additional $250 bond which will never be returned. They won't answer your calls or messages. They have few people putting the same complaint on their booking.com profile.

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Other web-users rate our hotel

  • 6 reviews 9/10 Location
  • 12 reviews 5.8/10 Room
  • 8 reviews 6.7/10 Service
  • 6 reviews 3.3/10 Cleanliness
  • 5 reviews 1.7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.