Mantra Wings Surfers Paradise 4 stars

The apartment was spacious & suited our needs. It is approx. 15 minutes walk to the heart of Surfers. The pool & spa area was well presented. Unfortunately there was an Air BNB apartment above which had a party all hours of the morning on out last day.

Front counter staff were delightful and helpful but that’s about all the positives we have. Spa heater broken, lift out of order, Foxtel not working, tired room, unpleasant neighbours. We always choose Mantra but this one fell well short but with a high price tag. We were pleased it was only a one night stay.

Our stay was good, however we still don’t have our $200 deposit back and I’ve tried making contact and no one has got back to me.

Service.from.front desk was excellent, staff especially Jo went out of her way to make us feel welcome...always had a smile on her face and couldn't do enough to make us feel welcome

Great location friendly staff great room

Check in was a nightmare. No-one really took responsibility for the lack of communication re checkin. Booking.com Mantra Wings and Accor all involved but lacked coordination with each other. Once we were finally in was a lovely stay

Great views very comfortable Enjoyable stay Great central location between surfers and broadbeach

We were not given the room setup we had requested initially and then the water didn't work in one of the bathrooms so we were then moved to a bigger room as this is what was available. The housekeeper and receptionist were very apologetic and helpful.

Nice apartment with good view close to everything

The staff are friendly and helpful. Apartments are older and maintenance needs to be looked into. Attention to detail such as making sure rooms have been made up after last guests have left, lights in main living area are working and dishwashers are clear of dirty dishes are attended to and are easy fixes.

Very quiet apparent. Friendly staff.

At first glance the place seemed tidy and clean. My little ones coughed the entire time due to the state of the air conditioning. There was mould and extreme dust build up. When checking out I mentioned this and just so happens the receptionist was organising for a clean of the air conditioners. Each time the air conditioner came on, the sound was loud and you couldn’t hear the tv without turning it up really loud. There was mould in the guest bathroom (shower) the dishwasher was absolutely revolting and the smell was horrific. We went and bought a product to help clean and resolve the odour. When my little ones lost their toys under the lounge, the state was disgusting with the build up of dust and who knows what else was disturbing as well as old toys from previous guests. We didn’t mention this at the time of our stay as my 2 year old has autism and we have severe meltdowns with new people and people coming into his space. So it wasn’t worth having these problems fixed at the expense of our sons health. The location was great, and the staff were very friendly and welcoming.

We had a 3 bedroom which was very spacious, a little dated . The shower door in the main en-suite was broken and the fridge was not working. The staff were helpful and friendly and the facilities were great. A pleasant stay

We regularly visit the Mantra hotels on the Gold Coast. This was our first visit to Mantra Wings. The room was comfortable but there was a bad smell throughout. Our room was located on top of the roof of the restaurant below and our neighbours windows were in full view of our balcony. We had asked for a room with a view but we had views of a main road and a roof.

Had a lovely experience . Well kept and neat . My only criticisms was the $200 that was taken as a holding deposit . Which left me tight on a budget for the rest of my trip completely unescesary