BreakFree Acapulco Surfers Paradise 3.5 stars

Customer review rating (ALL Rating) 4.2/5 173 reviews

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Description

Hotel extras

  • Each apartment has a large balcony where you can sit and enjoy the incredible views.

  • Spacious ocean suites and deluxe rooms

  • Directly across the road from the beach

  • 10 minute walk to Surfers Paradise mall

  • Directly across the road from BMD Northcliffe Surf Club

Our accommodation(s)

Hotel location

BreakFree Acapulco Surfers Paradise

2 Thornton Street
4217 SURFERS PARADISE
Australia

GPS:-28.010547, 153.431485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  173 reviews

Customer review rating 3.5/5

Christine D. Families - Confirmed reviews ALL

stayed 5 days and arrived and left outside hours

Dear Christine, Thank you for your feedback regarding your stay. We appreciate your positive comments about our location & ease of access to the beach. However, we sincerely apologize for the cleanliness issues you encountered. Your experience is important to us, and we will address these matters with our housekeeping team. King Regards, Kylie Batt Property Manager

Customer review rating 4.5/5

Sue H. Couples - Confirmed reviews ALL

Unfortunately due to staff shortages, we were told, we could not get into our unit until after 4.30 pm

Dear Sue H., Thank you for the great review of our hotel! It is with great regret that your room was not ready by our standard check in time of 2pm. For this, please accept our sincere apologises once again. We are pleased to hear however that you enjoyed your stay at Breakfree Acapulco and hope to see you again very soon. Sincerely, Kylie Batt Property Manager

Customer review rating 3.5/5

Sally H. Friends - Confirmed reviews ALL

The view from our room was absolutely gorgeous and breath-taking, along with the room itself. Furniture and decorations were stunning, I would live there. Only a few unfortunate traits was the fan and light in our master bedroom did not work and we asked about it but nothing was done and the main tv we couldn't work out how to turn on. we didn't get our towels replaced but maybe we should've asked. receptionists were both lovely and made the stay even better!

Dear Sally H., Thank you for your feedback regarding your stay. We are delighted to hear that you enjoyed our beautiful views, apartment & our friendly team. However, we sincerely apologize for the maintenance issue you encountered with the fan. Unfortunately, our team were unable to carry out the repairs required. Following your feedback, we engaged a contractor who has confirmed that replacement is necessary. We sincerely apologise that this was unable to be completed during your stay. With regards to room servicing, as our apartments are equipped with a full laundry for your convenience, mid-week servicing is completed when guests stay 8x nights or more. We appreciate your feedback & look forward to welcoming you back to Acapulco soon. King Regards, BreakFree Acapulco Surfers Paradise

Customer review rating 2.5/5

Natalie W. Families - Confirmed reviews ALL

We enjoyed the location and the space in the apartment (#29) but unfortunately the apartment is in its original state and very tired. Furniture has tears and rips in it, bedside tables are all chipped. There was an old soap used in the shower when we arrived and unfortunately the fridge was barely keeping anything cold.

Dear Natalie w., Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Breakfree Acapulco

Customer review rating 2.0/5

Peter S. Families - Confirmed reviews ALL

Room had no aircon as advertised, so was very hot, dishes left in dishwasher and dirty linen left in cupboard...room was very run down...fans did not all work and tv channels had no reception and only 1 lift working. The location is fantastic so it is a real shame that it has been so let go....for the price i could have got alot better and expected a lot better

Dear Peter S., Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Breakfree Acapulco

Other web-users rate our hotel

  • 86 reviews 9.3/10 Location
  • 143 reviews 6.1/10 Room
  • 56 reviews 8/10 Service
  • 36 reviews 2.6/10 Cleanliness
  • 34 reviews 5.7/10 Pool
  • 11 reviews 1.6/10 Food
  • 7 reviews 6.2/10 Value

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