BreakFree Acapulco Surfers Paradise 3.5 stars

Customer review rating (ALL Rating) 4.2/5 171 reviews

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Description

Hotel extras

  • Each apartment has a large balcony where you can sit and enjoy the incredible views.

  • Spacious ocean suites and deluxe rooms

  • Directly across the road from the beach

  • 10 minute walk to Surfers Paradise mall

  • Directly across the road from BMD Northcliffe Surf Club

Our accommodation(s)

Hotel location

BreakFree Acapulco Surfers Paradise

2 Thornton Street
4217 SURFERS PARADISE
Australia

GPS:-28.010547, 153.431485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  171 reviews

TripAdvisor Rating  4.0/5  391 reviews

Customer review rating 3.0/5

Hina Y. Couples - Confirmed reviews ALL

The location was great. we wanted to have the top floor but they couldn't make 1king bed instead of 2 single beds was too hard then we had to go 10 floors down. on the day of the check in we were stopped for an hour as the cleaner was cleaning the room. we got in and the bed and bed sheet are so dirty, we called they only changed one bedroom and it wasn't the dirty one. then the second day, maicrove didn't work as fast as we thought, the stove same thing. ( as we check in arent they supposed to turn those on ? ) yep they didn't do it for 2 days. iam sure they can do way better.

Dear Hina Y., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Breakfree Acapulco Surfers Paradise

Customer review rating 4.5/5

Robert K. Families - Confirmed reviews ALL

It was so exceptional that we will book again this year

Dear Robert K., Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed your stay at BreakFree Acapulco Surfers Paradise. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best Regards, BreakFree Acapulco Surfers Paradise

Customer review rating 4.0/5

Vijay K. Families - Confirmed reviews ALL

Good

Dear Vijay k., Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed your stay at BreakFree Acapulco Surfers Paradise. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best Regards, BreakFree Acapulco Surfers Paradise

Customer review rating 4.5/5

Hesham A. Families - Confirmed reviews ALL

Everything was amazing

Dear Hesham A., Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed your stay at BreakFree Acapulco Surfers Paradise. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best Regards, BreakFree Acapulco Surfers Paradise

Customer review rating 3.5/5

Janelle H. Families - Confirmed reviews ALL

We stayed in an oceanview 2 bedroom apartment. The view was fantastic and the apartment was huge. Location was good with surf club and patrolled beach directly across the road. The tennis court was fabulous and the bbq area has been beautifully renovated. The reception ladies were very friendly. Negatives were that the apartment only had aircon in the lounge and being such a big apartment the cool air didn’t reach the bedrooms. Our dishwasher didn’t work and wasn’t fixed in our 5 night stay. The BBQ area does not have bbq utensils to clean the bbq and the owners don’t clean after they use - they told us the maintenance man does this but he finishes at 5pm so we were greeted with dirty bbqs on the two nights we went to use them. The apartment was not stocked with any bbq utensils or plastic cups etc which are required for the Bbq area.

Dear Janelle H., Thank you for taking the time to share your thoughts regarding your recent stay with us. We are pleased to hear that you enjoyed the fantastic ocean view, the spaciousness of your apartment, and the amenities such as the tennis court and BBQ area. Your compliments about our reception staff are also greatly appreciated. However, I sincerely apologize for the inconveniences you experienced during your visit. We understand that the lack of air conditioning in the bedrooms may have affected your comfort, and I regret that the dishwasher issue was not resolved during your stay. Regarding the BBQ area, we acknowledge your feedback about the cleanliness & to avoid disappoint, signage was displayed around the property advising of the private function resulting in closure of this area for this particular evening. Utensils were available from reception if you wished to borrow them at any time during your stay. While our team strives to maintain the area, we appreciate your comments and will review our procedures to enhance the guest experience. Thank you again for your feedback. We value your insights and hope to welcome you back in the future. Best Regards, BreakFree Acapulco Surfers Paradise

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