BreakFree Acapulco Surfers Paradise 3.5 stars

Customer review rating (ALL Rating) 4.1/5 171 reviews

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2 Thornton Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Each apartment has a large balcony where you can sit and enjoy the incredible views.

  • Spacious ocean suites and deluxe rooms

  • Directly across the road from the beach

  • 10 minute walk to Surfers Paradise mall

  • Directly across the road from BMD Northcliffe Surf Club

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

1 Bedroom Ocean

Photo out of - 1 Bedroom Ocean

Take in fresh sea breezes, sunshine and ocean views from your balcony in this spacious 1 Bedroom Ocean Apartment. Offering 2 living areas and 2 bathrooms, the apartment also features a full kitchen and laundry facilities and Foxtel.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 79 m² / 850 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Security Peephole

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call
  • 3 pers. max
  • 79 m² / 850 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Enjoy the sea breeze and sunshine from your balcony in this spacious 2 Bedroom apartment. Featuring full kitchen and laundry facilities, Foxtel, access to wifi (at an additional cost) and hair dryer.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 130 m² / 1399 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Security Peephole

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

From the comfort of your balcony enjoy wonderful views and watch the sun as it sets over the Gold Coast hinterland. Our spacious 2 Bedroom Apartments feature a full kitchen and laundry facilities, Foxtel, WiFi at a cost and hair dryer.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 159 m² / 1711 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Security Peephole

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Full ocean views from your private balcony where you can make the most of the sunshine and sea breezes. Spacious 2 Bedroom Ocean Premium apartments feature full kitchen, laundry and Foxtel. Air conditioning is guaranteed in the living areas.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 159 m² / 1711 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Security Peephole

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Hotel location

BreakFree Acapulco Surfers Paradise

2 Thornton Street
4217 SURFERS PARADISE
Australia

GPS:-28.010547, 153.431485

Telephone
Fax +61 7 5592 2712

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • 100% Non Smoking Property
  • 96 rooms
  • 24 floors

Languages spoken at the hotel

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Family

Babysitting on request

  • Babysitting on request

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  171 reviews

Customer review rating 3.0/5

Peta Z. Families - Confirmed reviews ALL

Dear Peta, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced during your stay. We understand how frustrating the nearby construction noise must have been, we will look to placing a notification on our website so that all guests are aware upon booking. We also apologise for the long check-in wait and the repeated phone calls you had to make to our reservations team to resolve the booking and payment issues. Having to contact us more than six times is certainly not the level of service we aim to provide & I will pass your feedback onto the appropriate department to prevent future occurrence. We are also sorry that your complimentary beverages were not provided. We understand your disappointment and will be reviewing this with our team to ensure commitments made to guests are properly followed through. Your feedback is valuable, and we are taking these concerns seriously as we work to improve both our communication and guest experience. Thank you again for bringing these issues to our attention. Warm Regards Kylie Batt Property Manager

Customer review rating 4.0/5

Leagha T. Families - Confirmed reviews ALL

Dear Leagha T., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our fantastic location and found our reception team lovely and welcoming. We’re very sorry to hear about the issues you experienced during your stay. The mould in the ensuite, cracked tiles, worn carpet and broken door handles are not up to the standard we aim to provide, and we appreciate you bringing these matters to our attention. We’re also particularly concerned to hear about the broken door handles and the safety concern this caused with your 18-month-old. We’ll be raising these issues with our maintenance and housekeeping teams so they can be addressed promptly. We’ll also review the availability of additional blankets to ensure our guests are comfortable throughout their stay. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much more comfortable experience in the future. Warm Regards Kylie Batt Property Manager

Customer review rating 1.5/5

Susan J. Couples - Confirmed reviews ALL

Dear Susan J., Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt Property Manager

Customer review rating 3.5/5

Vicky D. Solo - Confirmed reviews ALL

Dear Vicky D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kylie Batt Property Manager

Customer review rating 5.0/5

Paul G. Business - Confirmed reviews ALL

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kylie Batt Property Manager

Dear Peta, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced during your stay. We understand how frustrating the nearby construction noise must have been, we will look to placing a notification on our website so that all guests are aware upon booking. We also apologise for the long check-in wait and the repeated phone calls you had to make to our reservations team to resolve the booking and payment issues. Having to contact us more than six times is certainly not the level of service we aim to provide & I will pass your feedback onto the appropriate department to prevent future occurrence. We are also sorry that your complimentary beverages were not provided. We understand your disappointment and will be reviewing this with our team to ensure commitments made to guests are properly followed through. Your feedback is valuable, and we are taking these concerns seriously as we work to improve both our communication and guest experience. Thank you again for bringing these issues to our attention. Warm Regards Kylie Batt Property Manager

Customer review rating 4.0/5

Leagha T. Families - Confirmed reviews ALL

Location was fantastic, reception person was lovely.

Dear Leagha T., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our fantastic location and found our reception team lovely and welcoming. We’re very sorry to hear about the issues you experienced during your stay. The mould in the ensuite, cracked tiles, worn carpet and broken door handles are not up to the standard we aim to provide, and we appreciate you bringing these matters to our attention. We’re also particularly concerned to hear about the broken door handles and the safety concern this caused with your 18-month-old. We’ll be raising these issues with our maintenance and housekeeping teams so they can be addressed promptly. We’ll also review the availability of additional blankets to ensure our guests are comfortable throughout their stay. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much more comfortable experience in the future. Warm Regards Kylie Batt Property Manager

Customer review rating 1.5/5

Susan J. Couples - Confirmed reviews ALL

The apartment needs a good clean. All the can furniture units are full of dust. Lots of artificial plants also full of dust. Very disappointing.

Dear Susan J., Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt Property Manager

Customer review rating 3.5/5

Vicky D. Solo - Confirmed reviews ALL

In close proximity to everything

Dear Vicky D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kylie Batt Property Manager

Customer review rating 5.0/5

Paul G. Business - Confirmed reviews ALL

Enjoyed the stay at acapulco

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kylie Batt Property Manager

Customer review rating 5.0/5

Allan H. Couples - Confirmed reviews ALL

Friendly staff, big rooms and the view over the beach is amazing. My third visit and will be back again soon.

Dear Allan, Thank you for taking the time to share such wonderful feedback following your third stay with us. We are delighted to hear that you once again enjoyed our convenient location, spacious rooms and beautiful beach views. It is especially pleasing to know that our Front Desk team made you feel welcomed and were helpful and polite throughout your stay. We also appreciate your positive comments regarding our secure and convenient parking facilities. Your feedback regarding the Wi-Fi connection speed has been noted, and we will certainly share this with the relevant team as an area for improvement. It is always a pleasure to welcome you back, and we truly appreciate your continued loyalty and recommendation. We look forward to seeing you again on your next visit! Warm regards, Ritesh Sura

Customer review rating 5.0/5

Joanne C. Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay at Breakfree Acapulco, we had a great view and our room was fantastic, Northcliffe Surf Club directly across the road was fantastic and only a 10/15 minute walk into Surfers.

Dear JOANNE C., We very much appreciate your comments regarding your stay at the BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ritesh Sura

Customer review rating 4.5/5

Greg S. Friends - Confirmed reviews ALL

Just no hassles and a great experience

Dear Greg, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ritesh Sura

Customer review rating 3.5/5

Katia L. Families - Confirmed reviews ALL

great view of the beach from the balcony, albeit frame by 2 construction sites for new towers either side of it. the apartment itself is a bit tired - eg. rust around the frame of the shower screen and bathroom door, the sauna downstairs is barely warm etc... luckily you don't spend too much time inside when at the gold coast. not best value for money

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the beach views from the balcony and were able to make the most of your time on the Gold Coast. We’re sorry that some aspects of the apartment fell short of expectations. We appreciate you pointing out the rust around the shower screen and bathroom door, as well as the sauna temperature. We’ll certainly raise these issues with our maintenance team for attention. We also understand that the nearby construction work impacted the outlook and appreciate your understanding while these developments are underway. Your feedback is very helpful to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Kind Regards Ritesh Sura

Customer review rating 5.0/5

Karen W. Couples - Confirmed reviews ALL

Everything was fine. Be better when the pool is finished

Customer review rating 4.0/5

Natalie M. Families - Confirmed reviews ALL

We were very impressed with our unit No93. It could have done with another couch to accommodate 4 people. A few extra cleaning details - dust top of fan blades, phone, clean clock in kitchen.

Dear Natalie, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. However, we sincerely apologize for the cleanliness issues you encountered. Your experience is important to us, and we will address these matters with our housekeeping team. We hope to welcome you back in the future for another pleasant experience. Warm Regards Kylie Batt Property Manager

Customer review rating 3.5/5

Denise H. Couples - Confirmed reviews ALL

The receptionist was very helpful and professional in the circumstances. L2 U8 had two faulty blinds which meant there was no privacy and it was too light to sleep. (There were also spots on the bedroom wall next to the bed that appeared to be mould, however the unit was spotless so it seemed a bit "strange".) We requested a transfer however this was not possible. We received a refund for the remaining nights and went to another Accor property. (It would have been good to have actual photos of each unit at the point of booking - this is quite common for other similiar sites - as we would not have booked a unit with white blinds and no curtains in the bedroom as we are "dark" sleepers.) Very happy with the outcome as the Receptionist made the process simple and "blame-free".

Dear Denise H., Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt Property Manager

Customer review rating 5.0/5

Pauline B. Couples - Confirmed reviews ALL

Very happy. Only disappointment is that every year we lose more sea view.

Dear Pauline, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience. Best Regards, Kylie Batt Property Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Loved the big spacious apartment and the views of both the ocean and hinterland. Pools were nice and clean and we used the spas and sauna and BBQ. Lovely clean undercover bbq area

Customer review rating 2.5/5

Murray L. Couples - Confirmed reviews ALL

Great location... but that was about the only good thing of our stay in Room 71. Here is some feedback as to how things could be vastly improved: a) there was only one lift working. This resulted in long waits sometimes or waiting for the lift to come back to our floor if we couldn't fit in the lift when it did come to us. b) my emails to you leading up to our stay were either answered way too late or not answered at all. In fact only one of my emails was answered. Communication needs to be improved a lot as this was very disappointing. c) the fridge made a funny loud noise during our stay and probably needs to be either fixed or replaced. d) the second bathroom fan was ridiculously loud, and the toilet seat was broken. e) there was no mention nor offer of a room upgrade during check-in even though my All Accor Gold Membership status states I am eligible for one. f) we were not offered a complimentary alcoholic beverage upon arrival, which is also an All Accor Gold Membership status benefit.

Dear Murray L., Thank you for taking the time to share your feedback regarding your recent stay in Room 71. I am sorry to learn that your experience did not meet your expectations. While we are pleased that you enjoyed our location, it is disappointing to hear about the various issues you encountered during your stay. Please accept our sincere apologies regarding the inconvenience caused by the lift outage and the delays in our email communication prior to your arrival. We understand how frustrating this would have been and agree that timely responses are essential to providing excellent guest service. Thank you also for bringing the maintenance concerns in your room to our attention, including the noisy refrigerator, the excessively loud bathroom fan, and the broken toilet seat. These matters have been forwarded to our maintenance team for immediate investigation and rectification. I am also sorry to hear that your ALL Accor Gold membership benefits were not appropriately recognised. We understand the importance of acknowledging our valued members and regret that the possibility of an upgrade and your welcome drink entitlement were not discussed during check-in. Your comments have been shared with our Front Office team to prevent similar oversights in the future. We genuinely appreciate your feedback, as it helps us identify areas where we need to improve. Kind Regards Kylie Batt Property Manager

Customer review rating 4.0/5

Ellen S. Couples - Confirmed reviews ALL

We loved our room. However, there seemed to be basic things missing, no face cloths, no tissues and no little milk provided. Just little things that go a long way. No one wants to get up to make a hot drink on the first morning and have to hike down to the convenience store to buy milk.

Dear Ellen, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. We appreciate your comments about the missing amenities and will take them into consideration as we continually seek to improve our offerings. Your insights are invaluable to us. We hope to welcome you back in the future for another enjoyable stay. Warm Regards Kylie Batt Property Manager

Customer review rating 4.5/5

Jason B. Couples - Confirmed reviews ALL

Great quiet location with a 10min walk to surfers or broadbeach centres. Rooms are spacious, nice views, good pool and sauna, plus a great surf club immedaitely across the road for easy meals and drinks. Good value accomodation for a relaxed holiday with easy access to the noiser part of the gold coast when you want it.

Dear Jason B., Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. We appreciate your kind words about our staff, as they strive to provide exceptional service to all our guests. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience. Best Regards, Kylie Batt Property Manager

Customer review rating 5.0/5

Bryan L. Families - Confirmed reviews ALL

We were absolutely delighted with our stay and were very impressed with every aspect of the accommodation. As we were travelling with three families, we booked three apartments—two two-bedroom apartments and one one-bedroom apartment—which worked perfectly for us. Each apartment was spacious, modern, spotlessly clean, and provided plenty of room for everyone to relax comfortably. The resort facilities were outstanding. The large outdoor swimming pool was beautifully maintained, and the barbecue area was a wonderful place to spend time together. The tennis court was in excellent condition, while the indoor heated pool, spa, and sauna were all exceptionally clean and well maintained. The gym was also well equipped with everything we needed. What really made our stay special, however, was the staff. Every member of the team was incredibly friendly, approachable, and genuinely helpful. Their attitude seemed to be, “If we can help, we will,” rather than looking for reasons to say no. Every request that the resort had agreed to before our arrival was carried out exactly as promised, and we felt genuinely well looked after throughout our stay. We would not hesitate to stay here again and can highly recommend this resort to anyone looking for spacious accommodation, excellent facilities, and outstanding customer service.

Dear Bryan L., We very much appreciate your comments regarding your stay at the BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt Property Manager

Customer review rating 4.5/5

Robert K. Couples - Confirmed reviews ALL

We enjoyed our stay very much.

Dear Robert, We very much appreciate your comments regarding your stay at the BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt Property Manager

Customer review rating 4.5/5

Dianne S. Couples - Confirmed reviews ALL

Large unit very comfortable

Dear Dianne, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience. Best Regards, Kylie Batt Property Manager

Other web-users rate our hotel

  • 92 reviews 9.5/10 Location
  • 153 reviews 7.4/10 Room
  • 65 reviews 8.3/10 Service
  • 82 reviews 4.5/10 Amenities
  • 35 reviews 4.9/10 Cleanliness
  • 13 reviews 7.2/10 Wellness Area

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