BreakFree Acapulco Surfers Paradise 3.5 stars

Customer review rating (ALL Rating) 4.2/5 165 reviews

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Description

Hotel extras

  • Each apartment has a large balcony where you can sit and enjoy the incredible views.

  • Spacious ocean suites and deluxe rooms

  • Directly across the road from the beach

  • 10 minute walk to Surfers Paradise mall

  • Directly across the road from BMD Northcliffe Surf Club

Our accommodation(s)

Hotel location

BreakFree Acapulco Surfers Paradise

2 Thornton Street
4217 SURFERS PARADISE
Australia

GPS:-28.010547, 153.431485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  165 reviews

Customer review rating 4.5/5

Ross L. Couples - Confirmed reviews ALL

The longstanding single lift in a 24 storey building is well known but is a shame as it detracts from the overall quality of any occupant. The apartments and facilities and staff are excellent.

Dear Ross, Thank you for your feedback regarding your stay. We appreciate your positive comments about our apartments, facilities, and team. We sincerely apologise for the inconvenience caused by having only 1x lift operational. We understand how disruptive this has been and truly appreciate your patience while we work to resolve the issue. We hope to welcome you back in the near future. King Regards, Kylie Batt Property Manager

Customer review rating 5.0/5

Kylie E. Families - Confirmed reviews ALL

Spacious rooms short walk to public transport, shops, beach, and restaurants

Dear Kylie, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience. Best Regards Kylie Batt Property Manager

Customer review rating 4.5/5

Heather C. Families - Confirmed reviews ALL

There were a group of 7 of us in two apartments celebrating a milestone occasion. We were well located between Cavill Avenue and Broadbeach so shopping, cafes, restaurants were all close by. The Northcliffe Surf Club was right over the road (lovely to sit there also and look out to the ocean and people watch). We had access on the property to a great BBQ area and the indoor and outdoor pools and spa. Everything was great and we had a wonderful stay.

Dear Heather, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience. Best Regards Kylie Batt Property Manager

Customer review rating 3.5/5

Grant B. Couples - Confirmed reviews ALL

Comfortable, well-equipped apartment with modern feel. Both outdoor and indoor pools and spas were great and gym was sufficiently adequate. The apartment complex is also well-positioned between Surfers Paradise and Broadbeach. No complaints whatsoever with the apartment, the complex, or its facilities. However, we did not get what we booked. Seven months before we arrived, I booked a one bedroom apartment advertising "wonderful sea views from the balcony". This promise was not only in the advertising but was included in my booking confirmation email. What we arrived to was a two bedroom apartment with zero sea views. Having stayed in Surfers before, the sea view was the primary reason we chose Acapulco. Consequently, despite the great facility, we very disappointed with our stay.

Dear Grant, Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt Property Manager

Customer review rating 3.5/5

Mark V. Families - Confirmed reviews ALL

Great location, staff friendly. Stayed in March, one lift was broken, still broken in May. Indoor spa closed at various times throughout stay. Bathroom needed attention during stay, it was quickly sorted. Very accommodating with visitor car park for extra vehicles for guests.

Dear Mark, Thank you for your feedback regarding your stay. We appreciate your positive comments about our location, team, and facilities. However, we sincerely apologize for the cleanliness issues you encountered. Your experience is important to us, and we will address these matters with our housekeeping team. King Regards Kylie Batt Property Manager

Other web-users rate our hotel

  • 78 reviews 9/10 Location
  • 132 reviews 7/10 Room
  • 54 reviews 8.1/10 Service
  • 68 reviews 3.2/10 Amenities
  • 32 reviews 3.1/10 Cleanliness
  • 30 reviews 5.5/10 Pool
  • 11 reviews 2/10 Food
  • 6 reviews 9.1/10 Value

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