BreakFree Acapulco Surfers Paradise 3.5 stars

Customer review rating (ALL Rating) 4.2/5 161 reviews

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Description

Hotel extras

  • Each apartment has a large balcony where you can sit and enjoy the incredible views.

  • Spacious ocean suites and deluxe rooms

  • Directly across the road from the beach

  • 10 minute walk to Surfers Paradise mall

  • Directly across the road from BMD Northcliffe Surf Club

Our accommodation(s)

Hotel location

BreakFree Acapulco Surfers Paradise

2 Thornton Street
4217 SURFERS PARADISE
Australia

GPS:-28.010547, 153.431485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  161 reviews

Customer review rating 5.0/5

Wanda H. Families - Confirmed reviews ALL

Had an amazing time the people were lovely very helpful

Dear Wanda, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience. Best Regards, Kylie Batt Property Manager

Customer review rating 3.5/5

Daniel O. Families - Confirmed reviews ALL

Great location, spacious room but needs some upgrades. Lovely indoor pool for cooler days. Need the parking to be clearer, parked in a spot one night only to come back the next day and there's a piece of cardboard over the orange dot. Some spaces with the orange dot still have the private parking hanging signs etc

Dear Daniel, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our fantastic location and the spacious accommodation. It is great to know that our facilities added to your experience. We appreciate your comments about the parking and will take them into consideration as we continually seek to improve our services. Your insights are invaluable to us. We hope to welcome you back in the future for another enjoyable stay. Best Wishes, Kylie Batt Property Manager

Customer review rating 4.5/5

Wayne N. Couples - Confirmed reviews ALL

Stayed four nights. This would have been approximately our tenth time at the Acapulco. We love the location and the facilities.

Dear Wayne , We very much appreciate your comments regarding your stay at the BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie Batt Property Manager

Customer review rating 1.5/5

Loiuise O. Families - Confirmed reviews ALL

Terrible we were downgraded from premium to standard. The construction noise on both sides of the unit was constant. The bathrooms were disgusting the pantry and closets were chained shut as they were full of the owners belongings so there was no where to put our clothes or food and there was cigarette butts floating in the outside pool.

Dear Louise, Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt Property Manager

Customer review rating 5.0/5

Paul G. Solo - Confirmed reviews ALL

Quiet

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kylie Batt Property Manager

Other web-users rate our hotel

  • 77 reviews 8.8/10 Location
  • 135 reviews 6.7/10 Room
  • 55 reviews 8/10 Service
  • 68 reviews 3.6/10 Amenities
  • 31 reviews 3.2/10 Cleanliness
  • 29 reviews 5.4/10 Pool
  • 11 reviews 2/10 Food

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