BreakFree Acapulco Surfers Paradise 3.5 stars

Customer review rating (ALL Rating) 4.2/5 175 reviews

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Description

Hotel extras

  • Each apartment has a large balcony where you can sit and enjoy the incredible views.

  • Spacious ocean suites and deluxe rooms

  • Directly across the road from the beach

  • 10 minute walk to Surfers Paradise mall

  • Directly across the road from BMD Northcliffe Surf Club

Our accommodation(s)

Hotel location

BreakFree Acapulco Surfers Paradise

2 Thornton Street
4217 SURFERS PARADISE
Australia

GPS:-28.010547, 153.431485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  175 reviews

Customer review rating 2.5/5

Natalie W. Families - Confirmed reviews ALL

We enjoyed the location and the space in the apartment (#29) but unfortunately the apartment is in its original state and very tired. Furniture has tears and rips in it, bedside tables are all chipped. There was an old soap used in the shower when we arrived and unfortunately the fridge was barely keeping anything cold.

Dear Natalie w., Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Breakfree Acapulco

Customer review rating 2.0/5

Peter S. Families - Confirmed reviews ALL

Room had no aircon as advertised, so was very hot, dishes left in dishwasher and dirty linen left in cupboard...room was very run down...fans did not all work and tv channels had no reception and only 1 lift working. The location is fantastic so it is a real shame that it has been so let go....for the price i could have got alot better and expected a lot better

Dear Peter S., Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Breakfree Acapulco

Customer review rating 4.5/5

Colin D. Couples - Confirmed reviews ALL

Great location, close to beach ,surf club and light rail,friendly helpful staff

Dear Colin, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience. Best Regards, BreakFree Acapulco Surfers Paradise

Customer review rating 5.0/5

Paul G. Solo - Confirmed reviews ALL

Best night ever!

Dear Paul, Thank you for the great review of our hotel! We are pleased that you enjoyed your stay and hope to see you again very soon. Sincerely, Kylie Batt Property Manager

Customer review rating 3.0/5

Hina Y. Couples - Confirmed reviews ALL

The location was great. we wanted to have the top floor but they couldn't make 1king bed instead of 2 single beds was too hard then we had to go 10 floors down. on the day of the check in we were stopped for an hour as the cleaner was cleaning the room. we got in and the bed and bed sheet are so dirty, we called they only changed one bedroom and it wasn't the dirty one. then the second day, maicrove didn't work as fast as we thought, the stove same thing. ( as we check in arent they supposed to turn those on ? ) yep they didn't do it for 2 days. iam sure they can do way better.

Dear Hina Y., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Breakfree Acapulco Surfers Paradise

Other web-users rate our hotel

  • 84 reviews 9.3/10 Location
  • 137 reviews 6.4/10 Room
  • 54 reviews 8.2/10 Service
  • 69 reviews 3.3/10 Amenities
  • 34 reviews 3/10 Cleanliness
  • 33 reviews 4.6/10 Pool
  • 11 reviews 2.4/10 Food
  • 7 reviews 4.2/10 Wellness Area

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