BreakFree Acapulco Surfers Paradise 3.5 stars

Name: BreakFree Acapulco Surfers Paradise - ALL
Address: 2 Thornton Street, SURFERS PARADISE, 4217, AU
Telephone: +611300092878
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 170 reviews

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2 Thornton Street, 4217 SURFERS PARADISE, Australia

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BreakFree Acapulco Surfers Paradise

Kick back and relax on your private balcony as you take in the views from your Gold Coast resort BreakFree Acapulco, with 1 or 2 Bedroom Apartment just moments from the beach, restaurants and shops. There's really no end of things to do with our onsite tour desk to arrange your activities. Make the most of the resort facilities by working up an appetite in the gym, challenge an opponent on the tennis court, cook up a storm in the BBQ area, or take the plunge in one of two heated pools and spas.

To speak to a Reservations Consultant please contact 1300 987 610. We look forward to welcoming you to BreakFree Acapulco!

Kylie Batt, Hotel Management

Hotel extras

Each apartment has a large balcony where you can sit and enjoy the incredible views.
Spacious ocean suites and deluxe rooms
Directly across the road from the beach
10 minute walk to Surfers Paradise mall
Directly across the road from BMD Northcliffe Surf Club

Our accommodation(s)

Apartment

1 Bedroom Apartment

3 pers. max
69 m² / 742 sq ft

Bedding 1 x Queen size bed(s)
Most of the accommodation: Balcony

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Apartment

1 Bedroom Ocean

3 pers. max
79 m² / 850 sq ft

Bedding 1 x Queen size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

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Apartment

2 Bedroom Apartment

5 pers. max
130 m² / 1399 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
Most of the accommodation: Balcony

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Apartment

2 Bedroom Deluxe Apartment

5 pers. max
159 m² / 1711 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
Most of the accommodation: Balcony

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Apartment

2 Bedroom Premium Ocean Apartment

5 pers. max
159 m² / 1711 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

See availabilities

Hotel location

BreakFree Acapulco Surfers Paradise

2 Thornton Street
4217 SURFERS PARADISE
Australia

GPS:-28.010547, 153.431485

+61 1300 092 878

+61 7 5592 2712

OOL

Airport

Access: 1 km / 0.62 mi 2 min drive

Harbour Town Premium Outlets

Shopping centre/mall

Access: 11.4 km / 7.08 mi 2 hrs 13 min walk / 22 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

100% Non Smoking Property

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 170 reviews

Natalie M. Families - 8/14/2026 Confirmed reviews ALL

Dear Natalie, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. However, we sincerely apologize for the cleanliness issues you encountered. Your experience is important to us, and we will address these matters with our housekeeping team. We hope to welcome you back in the future for another pleasant experience. Warm Regards Kylie Batt Property Manager

Denise H. Couples - 8/12/2026 Confirmed reviews ALL

The receptionist was very helpful and professional in the circumstances. L2 U8 had two faulty blinds which meant there was no privacy and it was too light to sleep. (There were also spots on the bedroom wall next to the bed that appeared to be mould, however the unit was spotless so it seemed a bit "strange".) We requested a transfer however this was not possible. We received a refund for the remaining nights and went to another Accor property. (It would have been good to have actual photos of each unit at the point of booking - this is quite common for other similiar sites - as we would not have booked a unit with white blinds and no curtains in the bedroom as we are "dark" sleepers.) Very happy with the outcome as the Receptionist made the process simple and "blame-free".

Dear Denise H., Thank you for taking the time to tell us about your experience at the BreakFree Acapulco Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie Batt Property Manager

Pauline B. Couples - 8/7/2026 Confirmed reviews ALL

Dear Pauline, Thank you for your positive feedback. We are delighted to know that your stay was memorable and enjoyable. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience. Best Regards, Kylie Batt Property Manager

Anonymous Families - 8/4/2026 Confirmed reviews ALL

Murray L. Couples - 7/28/2026 Confirmed reviews ALL

Great location... but that was about the only good thing of our stay in Room 71. Here is some feedback as to how things could be vastly improved: a) there was only one lift working. This resulted in long waits sometimes or waiting for the lift to come back to our floor if we couldn't fit in the lift when it did come to us. b) my emails to you leading up to our stay were either answered way too late or not answered at all. In fact only one of my emails was answered. Communication needs to be improved a lot as this was very disappointing. c) the fridge made a funny loud noise during our stay and probably needs to be either fixed or replaced. d) the second bathroom fan was ridiculously loud, and the toilet seat was broken. e) there was no mention nor offer of a room upgrade during check-in even though my All Accor Gold Membership status states I am eligible for one. f) we were not offered a complimentary alcoholic beverage upon arrival, which is also an All Accor Gold Membership status benefit.

Dear Murray L., Thank you for taking the time to share your feedback regarding your recent stay in Room 71. I am sorry to learn that your experience did not meet your expectations. While we are pleased that you enjoyed our location, it is disappointing to hear about the various issues you encountered during your stay. Please accept our sincere apologies regarding the inconvenience caused by the lift outage and the delays in our email communication prior to your arrival. We understand how frustrating this would have been and agree that timely responses are essential to providing excellent guest service. Thank you also for bringing the maintenance concerns in your room to our attention, including the noisy refrigerator, the excessively loud bathroom fan, and the broken toilet seat. These matters have been forwarded to our maintenance team for immediate investigation and rectification. I am also sorry to hear that your ALL Accor Gold membership benefits were not appropriately recognised. We understand the importance of acknowledging our valued members and regret that the possibility of an upgrade and your welcome drink entitlement were not discussed during check-in. Your comments have been shared with our Front Office team to prevent similar oversights in the future. We genuinely appreciate your feedback, as it helps us identify areas where we need to improve. Kind Regards Kylie Batt Property Manager

Web-users rating

Other web-users rate our hotel

92 reviews 9.5/10 Location
150 reviews 7.4/10 Room
63 reviews 8.7/10 Service
81 reviews 4.7/10 Amenities
34 reviews 4.6/10 Cleanliness
12 reviews 7.3/10 Wellness Area

26 reviews 9.5/10 Location
37 reviews 7.4/10 Room
17 reviews 8.5/10 Service
21 reviews 5/10 Amenities
11 reviews 7.7/10 Pool
9 reviews 5.3/10 Cleanliness

11 reviews 9.6/10 Location
28 reviews 7/10 Room
12 reviews 8.7/10 Service
14 reviews 4.7/10 Amenities
8 reviews 5.4/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

BreakFree Acapulco Surfers Paradise offers several apartment types to suit your needs:

1 Bedroom Apartment with a queen size bed
1 Bedroom Ocean Apartment with a queen size bed and ocean views
2 Bedroom Apartment with one queen and two single beds
2 Bedroom Deluxe Apartment with one queen and two single beds
2 Bedroom Premium Ocean Apartment with one queen and two single beds and full ocean views

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At BreakFree Acapulco Surfers Paradise, check-in is from 02:00 PM and check-out is up to 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, BreakFree Acapulco Surfers Paradise regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.