Dear Mr. Kohei K., Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Ulil AZMI - General Manager

Dear Mr CHEEN LAM FONG, Thank you for sharing your detailed feedback, and please accept our sincere apologies for the inconvenience and frustration you experienced upon arrival at Soekarno-Hatta Airport. We are truly sorry that the information regarding the complimentary airport shuttle and the advance registration requirement was not clearly communicated on our website. We also sincerely regret that your five calls to the hotel were not answered promptly. We understand that, after a long journey, having to arrange a private taxi after being unable to reach us would have been very disappointing. We appreciate you bringing this matter to our attention. Your feedback regarding the website information, airport shuttle meeting point/signage, and responsiveness of our telephone and WhatsApp communication has been shared with the relevant teams for immediate review and improvement. We are also pleased to know that our Front Office colleagues, Rebecca and Muslika, were able to assist you upon arrival. Nevertheless, we acknowledge that their response came too late to prevent the inconvenience you had already experienced. We sincerely regret that your first impression was not the seamless and stress-free airport transfer experience we aim to provide. We hope you will allow us another opportunity to provide you with a much better experience in the future. Warm regards, Ulil AZMI - General Manager

Dear NAZARIO J. V. D. C., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil Azmi - General Manager

SEPTA M. Y. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Jakarta Airport. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ulil Azmi – General Manager

Dear ALDRIAN O. M., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil Azmi - General Manager

Dear HEIALEA N., We greatly appreciate your comments regarding your stay at ibis Budget Jakarta Airport. We always appreciate receiving positive feedback. I will share your comments with our team. I am sure this feedback will be an encouragement to all our staff in our efforts to continuously improve the quality of our service. We apologize once again that ibis Budget does not participate in the Accor program, so points and nights are not eligible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil Azmi - General Manager

Dear BAIHAQI A. K., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. It is always A. pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, we apologize for the WiFi problem in your room. We are currently following up with the relevant department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil Azmi - General Manager

Dear RASIMAN W., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil Azmi - General Manager

Dear ANTONIUS N., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. We are delighted to know that you enjoyed our convenient location, with easy access to nearby dining options and close proximity to the airport. It is wonderful to hear that your stay met your expectations and provided exactly what you needed during your visit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our talents as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Ulil AZMI - General Manager

Dear AHMAD G., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil Azmi - General manager

Dear WING H. C., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil Azmi - General Manager

Dear MUHAMMET H., Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Airport. We are glad to know you had a comfortable stay and found everything well prepared. However, we sincerely apologize for the inconvenience caused by the repeated check-out confirmation from our team. This is not the level of service we aim to provide, and we understand how it may have disturbed your comfort. Your feedback has been shared with the team for review and improvement in our communication procedures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Ulil AZMI - General Manager

Dear ZIPORA A., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. We have read your comments about the hotel and we greatly appreciate that you took the time to write, as our guest satisfaction is our main priority. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our talents as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Warm Regards, Ulil AZMI - General Manager

Dear SARA E., Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Airport. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the bed condition and the smell in the room. Please be assured that this is not the level of comfort and cleanliness we strive to provide for our guests. Your comment about the bed bug is a matter we take very seriously. We have immediately reported this to our housekeeping and pest control team to conduct a thorough inspection and treatment of the room to ensure that the issue is properly resolved and prevented from happening again. In addition, we will review our cleaning and room inspection procedures to maintain the highest standards of hygiene. At the same time, we truly appreciate your kind remark about our receptionist. We are pleased to know that our staff was able to provide you with friendly service, and your recognition will certainly be shared with the team as encouragement to continue delivering warm hospitality to our guests. Once again, we sincerely apologize for the inconvenience you experienced. Your feedback helps us improve, and we truly hope that you will give us another opportunity to welcome you back and provide you with a much better and more comfortable stay in the future. Warm Regards, Ulil AZMI - General Manager

Dear Raja I. F., Thank you for taking the time to share your positive experience at ibis Budget Jakarta Airport. We are delighted to hear that you enjoyed your stay and that you would recommend our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future. Warm Regards, Ulil AZMI - General Manager