ibis budget Jakarta Airport 2 stars

Customer review rating (ALL Rating) 4.9/5 260 reviews

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Jl Raya Bandara Soekarno Hatta, Kp Rawa Bokor, 15125 TANGERANG, Indonesia

Description

Hotel extras

  • Nearby Soekarno Hatta International Airport (10 minutes driving)

  • Shuttle Service every 120 minutes

  • Near by shopping Center Pantai Indah Kapuk Jakarta

Our accommodation(s)

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Hotel location

ibis budget Jakarta Airport

Jl Raya Bandara Soekarno Hatta, Kp Rawa Bokor
15125 TANGERANG
Indonesia

GPS:-6.115806, 106.682612

Telephone
Fax +62 21 29237637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  260 reviews

Customer review rating 5.0/5

Wing H. C. Solo - Confirmed reviews ALL

Good

Dear WING H. C., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil Azmi - General Manager

Customer review rating 3.5/5

Muhammet H. Business - Confirmed reviews ALL

The thing made me mad is personal come to ask if i check out and later 10min calling again to confirm,...

Dear MUHAMMET H., Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Airport. We are glad to know you had a comfortable stay and found everything well prepared. However, we sincerely apologize for the inconvenience caused by the repeated check-out confirmation from our team. This is not the level of service we aim to provide, and we understand how it may have disturbed your comfort. Your feedback has been shared with the team for review and improvement in our communication procedures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Ulil AZMI - General Manager

Customer review rating 4.5/5

Zipora A. Solo - Confirmed reviews ALL

Polite and helpful staff. The airport shuttle facility is super convenient. The room is great for value. Thanks!

Dear ZIPORA A., We very much appreciate your comments regarding your stay at the ibis budget Jakarta Airport. We have read your comments about the hotel and we greatly appreciate that you took the time to write, as our guest satisfaction is our main priority. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our talents as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Warm Regards, Ulil AZMI - General Manager

Customer review rating 1.5/5

Sara E. Business - Confirmed reviews ALL

There was a bed bug in my bed, the rooms looked like a hospital room and there was a funny smell. Receptionist was nice though.

Dear SARA E., Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Airport. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the bed condition and the smell in the room. Please be assured that this is not the level of comfort and cleanliness we strive to provide for our guests. Your comment about the bed bug is a matter we take very seriously. We have immediately reported this to our housekeeping and pest control team to conduct a thorough inspection and treatment of the room to ensure that the issue is properly resolved and prevented from happening again. In addition, we will review our cleaning and room inspection procedures to maintain the highest standards of hygiene. At the same time, we truly appreciate your kind remark about our receptionist. We are pleased to know that our staff was able to provide you with friendly service, and your recognition will certainly be shared with the team as encouragement to continue delivering warm hospitality to our guests. Once again, we sincerely apologize for the inconvenience you experienced. Your feedback helps us improve, and we truly hope that you will give us another opportunity to welcome you back and provide you with a much better and more comfortable stay in the future. Warm Regards, Ulil AZMI - General Manager

Customer review rating 5.0/5

Raja I. F. Business - Confirmed reviews ALL

Recommended

Dear Raja I. F., Thank you for taking the time to share your positive experience at ibis Budget Jakarta Airport. We are delighted to hear that you enjoyed your stay and that you would recommend our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future. Warm Regards, Ulil AZMI - General Manager

Other web-users rate our hotel

  • 494 reviews 9.1/10 Location
  • 770 reviews 6/10 Room
  • 719 reviews 8.9/10 Service
  • 17 reviews 6.8/10 WiFi
  • 461 reviews 6.1/10 Cleanliness
  • 179 reviews 6.8/10 Breakfast

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