Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.4/5 2,986 reviews

ALLSAFE approved hotel

Information message

Mercure Jakarta Pantai Indah Kapuk
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+ 20 Services

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470 jakarta

Fax: (+62)21/22571999

Check-in from 14h00

Check out up to 12h00


  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS:-6.110089, 106.740407

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Our accommodation(s)

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,986 reviews

TripAdvisor Rating 5.0/5

1,059 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location and good service

Customer review rating 4.0/5

D. S. Business - 17/01/2022 Confirmed reviews ALL

Frequent Mercure and Swissotel nearby... easily accessible and easy to find local food

good but still need improvement in some parts

Customer review rating 4.0/5

Lynn Couples - 13/01/2022 Confirmed reviews ALL

i stayed in this hotel many times before but always for 1 night, this time is for 2 nights so i feel like the need to write this review the need improvement part : of course bell boy is super slow like always that’s why i never use them again, i just bring my luggage with me it’s faster than waiting for them to bring all my stuff to my room this time the amenities in the 17th floor, when i check in there’s only 1 bath towel and that’s all , because i stayed here couples of time , I know what should they provide, slippers, 2 bath towels, 2 hand towels, 1 bathmat , so i asked them to bring me all the amenities, and on the second day they just change 1 bath towel and gave 1 hand towel so i should asked again, so please pay attention more in the housekeeping part, also they didn’t fill the tea bag in the room in my 1728 room the water in the sink only hot water came out, the cold water if off , maybe you can fix it later and the pressure of shower is not enough also maybe you can provide hard mattresses for bed too and the good part are : the staff is friendly and helpful, when i asked for the missing amenities they provide me fast enough, also when i need their help in warming foods for me or need to borrow some plates they’re so helpful and it also connecting to the pik avenue mall

well located

Customer review rating 4.0/5

H. Families - 12/01/2022 Confirmed reviews ALL

well located and good stay


Customer review rating 5.0/5

Kurnia K. Couples - 11/01/2022 Confirmed reviews ALL

thank you for your service, truly appreciate for the attention even though it's a staff rate but u guys nailed it, really really feel satisfied, may god bless mercure pik

Strategic location

Customer review rating 3.5/5

Irwan T. Families - 07/01/2022 Confirmed reviews ALL

Need a long time for check in, but the reception was very helpful. For breakfast not have many choices and for the service was awful, need to be improved

Well located

Customer review rating 4.0/5

Intan Families - 03/01/2022 Confirmed reviews ALL

The room was spacious and clean.

Well located and really good service

Customer review rating 5.0/5

Edrick Couples - 03/01/2022 Confirmed reviews ALL

Clean room, really good views on room. Especially at night

Easy access from highway

Customer review rating 5.0/5

Evi Business - 31/12/2021 Confirmed reviews ALL

Comfortable and friendly place .

Good Stay Hotel

Customer review rating 4.0/5

Steven Business - 30/12/2021 Confirmed reviews ALL

Nice location and hotel, one step to mall as well. Hotel also gave us free for mini bar. Very full booked hotel when we stayed on Dec 24 and 25th.

Customer review rating 4.0/5

L. Families - 28/12/2021 Confirmed reviews ALL

Good location, near to mall, restaurant

Over all good services

Customer review rating 4.0/5

Maruti Friends - 28/12/2021 Confirmed reviews ALL


Strategic hotel, friendly staffs

Customer review rating 4.5/5

Michael T. Families - 19/12/2021 Confirmed reviews ALL

We have a very good time staying here. The rooms were clean and the bed was comfortable. All the staffs are friendly and very helpfull. The only problem was that there was several times when we didn't have towel inside and had to asked the staffs. Overall, it's was a good stay

Always a pleasant stay

TripAdvisor rating 5.0/5

aasubianto 13/12/2021 TripAdvisor review

The things i like about the hotel are their hassle free and tries their best too accommodate my needs. Early check in, remember my name, and upgraded my rooms added to reasons why i like my accor hotels. There are other reasons why i keep coming back to not only mercure PIK but accor group hotels. Clean crisp bedding, clean room, ample amenities (room and hotels) and more.

Dear aasubianto, Thank you for sharing your pleasant experience with us. We always try our best to make our guests feel warmth and helpfulness through our service. I am relieved to know that you felt that during your stay, particularly during your early check in and room upgrade. I am also glad to know that you were able to enjoy our room and facilities. Thank you for trusting us. We can't wait for you to come back. Best Regards, Sean Halpin General Manager

Well located

Customer review rating 4.0/5

Vero Business - 12/12/2021 Confirmed reviews ALL

The location is strategize and all the staff is very polite and pleasant

True to their words

Customer review rating 5.0/5

Aasubianto Solo - 12/12/2021 Confirmed reviews ALL

Ive stayed in this hotel for few times and they never fails me. During my stay, true to accor benefits, they does upgraded my room and explained all the compliments i received during my stay without i even asked for it. So kudos for that. Thank you to the receptionists and the reservation teams that allowed me to checked in early.

Good Location

Customer review rating 3.5/5

Anonymous Families - 08/12/2021 Confirmed reviews ALL

Location of hotel is well placed. ~15mins to the Airport and direct link to PIK Avenue mall for food and amenities. Room is good but not well lit. Bathroom is a bit of disappointment. Sink drainage is not maintained well, with slow draining of water leaving residue on the sink surface. Water pressure for shower definitely can be improved. Services, however, is great, with helpful front-desk personnel.

Nice weekend rest

Customer review rating 4.5/5

William P. Couples - 07/12/2021 Confirmed reviews ALL

Great place to stay after long Activity thru weekend at PIK.

Close to airport but thats it

Customer review rating 2.0/5

S. Business - 25/11/2021 Confirmed reviews ALL

We arrived shortly before 10PM to have a quick rest before our connecting flight at 4.30AM the next day. The check-in process was smooth. We quickly ordered meals as we haven't got the chances to have dinner. The in-dining waiting took too long in my views, we got our meal at 11:15ish PM (almost 1 hour 15mins after order). We expected to have smooth hot-water shower but instead the water was brown and gross in all of our 4 rooms. I called for technical maintenance and it was solved after 15-20 mins but we need to wait another 10 mins to get the water decent enough to take shower. All in all we got ready to bed at 1AM to get ready for 2:30 taxi ride for our 4:30 AM flight so you can imagine the experience was quite terrible. Other observations: 1. Check in and check out experiences were nice and as expected 2. Taxi was always ready 3. Bed was comfy enough and in par w. JW Mariott in terms of comfyness 4. Rooms were way smaller than expected In summary: Personally I won't staying here anymore

Well located

Customer review rating 4.0/5

Lucy E. Couples - 24/11/2021 Confirmed reviews ALL

The hotel is well located in Pantai Indah Kapuk area. It is convenient to travel to nearby attractions, such as Pantjoran PIK, Urban Farm, Cove, and Pantai Pasir Putih.

Bad First impression

TripAdvisor rating 3.0/5

Ire690 29/09/2021 TripAdvisor review

during my stay at dozens of accor group hotels, only this time I was refused to use a room voucher upgrade on the grounds that I was not a gold member. I was also not given a welcoming drink voucher (I had to ask the staff). Then the lift in this hotel is terrible, I have to wait 15 minutes every time I go up or down the floor. As an accor member, I do not recommend a staycation at this hotel, if you are a non member or want to stay near the airport, maybe this hotel can be an option.

Dear Ire690, Thank you for sharing the feedback following your recent experience you had at Mercure Jakarta Pantai Indah Kapuk. I am delighted to know that you valued our location and cleanliness. Please accept my sincere apology for the shortcomings experienced during your stay with us. Rest assured, your input is taken seriously and given to concerned department so it does not happen again in the future. We hope for another opportunity for a much more pleasant staying experience. Best regards, Sean Halpin General Manager

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