Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating 4.4/5 2,343 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Jakarta Pantai Indah Kapuk
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+ 23 Services
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Room 1

Number of guests
Children's age

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How it works?
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  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Outdoor playground for children
  • Air conditioned
  • SOEKARNO HATTA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Bike rack facilities (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Our accommodation(s)

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Ocean/Sea view, City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Ocean/Sea view, City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View, Ocean/Sea view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Ocean/Sea view, City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe
Rooms

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Non contractual photo

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,343 reviews

tripadvisor

TripAdvisor Rating 5.0/5

511 reviews

Perfect

Customer review rating 4.4/5

Kei Families - 19/10/2020 Confirmed reviews ALL

Perfect

Dear Keisha A., Thank you for your loyalty as ALL member and for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that you had a perfect stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Thank you again for your feedback, it was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Ramos JONATHAN Front Office Manager

Tap water is bad

Customer review rating 4.4/5

Shanando Solo - 18/10/2020 Confirmed reviews ALL

The tap water has bad odour and taste. Please fix it.

Excellent

Customer review rating 4.4/5

Dennish L. Families - 11/10/2020 Confirmed reviews ALL

Room was clean and view was very good. Staff are kind, attentive and helpful.

Dear Dennish L., We very much appreciate your feedback regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay safe and healthy. Sincerely, Ramos JONATHAN Front Office Manager

Good Stay

Customer review rating 4.4/5

B. Business - 08/10/2020 Confirmed reviews ALL

Nice room, although the carpet has spots from previous guests. Convenience Easy Check In Check Out Nice Location & Desain

Dear B B., Thank you your loyalty as a part of ALL member and taking the time to review your recent stay in Mercure Jakarta Pantai Indah Kapuk. We are very pleased that you have a good stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as we strive to continuously improve the quality of our services. Once again, thank you for sharing your valued feedback. We hope to welcome you back in your next visit. Stay safe and healthy. Best Regards, Ramos Jonathan Front Office Manager

great suite room.

Customer review rating 4.4/5

Daniel Solo - 22/09/2020 Confirmed reviews ALL

Got upgrade room with accor voucher, clean room, good breakfast but water shower smell bad and no welcome drink.

Lokasi strategis ,nyaman , fasilitas ok

Customer review rating 4.4/5

Dian Couples - 20/09/2020 Confirmed reviews ALL

Staycation is very good

Dear Dian P., Thank you for taking the time to review your recent stay in Mercure Jakarta Pantai Indah Kapuk. It is a pleasure to read such positive feedback and that you valued our location and facilities. Your feedback is a great value and is served as an encouragement to all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing. We hope to welcome you back in your next visit. Stay safe and healthy. Best Regards, Ramos Jonathan Front Office Manager

Nice Stay

Customer review rating 4.4/5

Lo W. K. Families - 18/09/2020 Confirmed reviews ALL

This is my 2nd time stay at Mercure Jakarta Pantai Indah Kapuk. plus point : all facility is operational , Free bike rental until 3 hours , Breakfast is great. Minus point : i think my Air Conditioning is not cold from the moment i enter the room and until i leave the room , Kid's playground already change to private dining room , Too many event at pool side , for me as guest is not comfortable using the pool. I just hope my next stay will be more pleasant than 1st and 2nd visit. Thank you Mercure Jakarta Pantai Indah Kapuk

Customer review rating 4.4/5

Fahmi I. Friends - 15/09/2020 Confirmed reviews ALL

Good room and location

Dear Fahmi i., Thank you for your loyalty as an Accor Live Limitiless member. We very much appreciate your review regarding your recent stay in Mercure PIK. It is a pleasure to receive your positive feedback on the room and location. I am sure this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to having you in your future visit. Sincerely, Ramos Jonathan Front Office Manager

Well located

Customer review rating 4.4/5

Ayz Solo - 14/09/2020 Confirmed reviews ALL

Its awesome just that i think, its better to have a bathtub

Dear Sari Rahayu R., Thank you for your feedback regarding your stay in Mercure PIK. We are delighted to hear that you had an awesome stay. Your feedback is very much appreciated and I am pleased to share them with all the team members. We hope to welcome you back again soon. Stay safe and healthy! Sincerely, Ramos Jonathan Front Office manager

Fantastic staff and service

Customer review rating 4.4/5

Stephen Business - 13/09/2020 Confirmed reviews ALL

Very helpful and friendly staff. I had a nice upgraded room and an early departure the next day. Taxi was booked for me. Breakfast delivered to my room. Shout out to Gabrielle on the front desk for her efficiency and lovely attitude. I will be back again.

Dear Stephen C., We very much appreciate your review regarding your stay in our hotel. It is always a pleasure to hear such positive feedbacks. I am pleased to share your review with Ms. Gabrielle and team. Thank you again for your comments as it is served as an encouragement to continuously strive to be the best we could be. We look forward to welcoming you back soon. Stay safe and healthy! Sincerely, Ramos Jonathan Front Office Manager

one day at Mercure Pantai Indah Kapuk

Customer review rating 4.4/5

Lucky E. Business - 10/09/2020 Confirmed reviews ALL

It was an a very pleasant stay. Thank you for the clean room and good breakfast.

Dear Lucky E. T., Thank you for your loyalty as a Accor Live Limitless member and your review regarding your recent stay. We are delighted to know that you had a pleasant stay with us and valued our room & breakfast. The feedback is very much appreciated and has been shared to all our members, as it is served as a motivation to keep us being amazing! Once again, thank you for your feedback. We are looking forward to your next visit. Sincerely, Ramos Jonathan Front Office Manager

good stay

Customer review rating 4.4/5

D. Y. S. Families - 05/09/2020 Confirmed reviews ALL

service was excellent, staff very helpful . thanks to Ms Angel and all staff . lokasi dekat dengan mall, nice to join bike tour and enjoy the sunrise, daerah hotel banyak tmpt mkn, udh 3 x nginep disini, selalu top

Dear D., Thank you for choosing our hotel again and reviewing your recent stay. We are excited that you had a good stay and that you value our location, bike tours and our service. It is always a pleasure to read positive feedback and the level of service extended by Ms. Angel and our team. I am pleased to share with them as this served as a motivation to improve. Once again, thank you for sharing. We are looking forward to welcome you back in the future. Stay safe and healthy! Sincerely, Ramos Jonathan Front Office Manager
Customer review rating 4.4/5

Ezra Solo - 04/09/2020 Confirmed reviews ALL

TV canel limited show - no movie chanel - no local chanel (just only 2 chanel)

Good stay

Customer review rating 4.4/5

Rio Friends - 02/09/2020 Confirmed reviews ALL

The room is so clean, such a perfect place for staycation

Dear R., We sincerely appreciate your review on your stay in Mercure Jakarta Pantai Indah Kapuk. We are delighted to hear that you have a good stay with us and valued our cleanliness protocol as we are an AllSafe Certified hotel. I am pleased to share the feedback with the whole team for motivation to keep us being amazing. Thank you for sharing your experience. We are looking forward to welcome you in your next stay. Stay safe and healthy! Best Regards, Ramos Jonathan Front Office Manager

Comfort stay

Customer review rating 4.4/5

Debora D. L. Families - 01/09/2020 Confirmed reviews ALL

Well located, nice service and good view

Dear Debbora L., Thank you for your loyalty as an Accor Live Limitless and choosing our hotel on your stay at Mercure Jakarta Pantai Indah Kapuk. We are thrilled to learn that you have a good stay with us and valued our location, rooms and services extended by our staffs. Please rest assured that your feedback regarding variety of breakfast is a great value and will be shared to the team members and used as a reference to improve. Once again, thank you for taking the time to share your experience. We hope to see you in your future visit. Stay safe and healthy! Sincerely, Ramos Jonathan Front Office Manager

Sparkling Clean

Customer review rating 4.4/5

Hwee L. C. Business - 29/08/2020 Confirmed reviews ALL

Good, friendly and fastidious service. Well located. Room is sparkling clean. Well done.

good location, everything else so-so

Customer review rating 4.4/5

Anthony Business - 28/08/2020 Confirmed reviews ALL

received call 2 days before arrival, asking preferences etc, confirm early check in. when i arrived, the reception have no idea i requested early check in, non smoking room etc. the welcome drink voucher given. no welcome amenities given. breakfast so-so.

Location

Customer review rating 4.4/5

Marvell Friends - 22/08/2020 Confirmed reviews ALL

The least pleasant thing was as simple as nobody responded to my email for cofirming the reservation as we made the booking at the very last minutes

Good stay for short getaway

Customer review rating 4.4/5

Maya Friends - 17/08/2020 Confirmed reviews ALL

Please add more variety foods for breakfast

Well located, good room

Customer review rating 4.4/5

Yanuar A. Business - 13/08/2020 Confirmed reviews ALL

Mercure PIK is one of my fav hotels in PIK area, well located at Mall of PIK Avenue, near from toll road access, spacious room with good interior design.

Dear Yanuar a., We thank you for your loyalty as Accor Live Limitless member and very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you had a pleasant stay, valued the location, room and the interior design. It was certainly a great pleasure to be at your service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

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