The room was spacious and clean.

Clean room, really good views on room. Especially at night

Comfortable and friendly place .

Nice location and hotel, one step to mall as well. Hotel also gave us free for mini bar. Very full booked hotel when we stayed on Dec 24 and 25th.

Good location, near to mall, restaurant

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We have a very good time staying here. The rooms were clean and the bed was comfortable. All the staffs are friendly and very helpfull. The only problem was that there was several times when we didn't have towel inside and had to asked the staffs. Overall, it's was a good stay

The things i like about the hotel are their hassle free and tries their best too accommodate my needs. Early check in, remember my name, and upgraded my rooms added to reasons why i like my accor hotels. There are other reasons why i keep coming back to not only mercure PIK but accor group hotels. Clean crisp bedding, clean room, ample amenities (room and hotels) and more.

The location is strategize and all the staff is very polite and pleasant

Ive stayed in this hotel for few times and they never fails me. During my stay, true to accor benefits, they does upgraded my room and explained all the compliments i received during my stay without i even asked for it. So kudos for that. Thank you to the receptionists and the reservation teams that allowed me to checked in early.

Location of hotel is well placed. ~15mins to the Airport and direct link to PIK Avenue mall for food and amenities. Room is good but not well lit. Bathroom is a bit of disappointment. Sink drainage is not maintained well, with slow draining of water leaving residue on the sink surface. Water pressure for shower definitely can be improved. Services, however, is great, with helpful front-desk personnel.

Great place to stay after long Activity thru weekend at PIK.

We arrived shortly before 10PM to have a quick rest before our connecting flight at 4.30AM the next day. The check-in process was smooth. We quickly ordered meals as we haven't got the chances to have dinner. The in-dining waiting took too long in my views, we got our meal at 11:15ish PM (almost 1 hour 15mins after order). We expected to have smooth hot-water shower but instead the water was brown and gross in all of our 4 rooms. I called for technical maintenance and it was solved after 15-20 mins but we need to wait another 10 mins to get the water decent enough to take shower. All in all we got ready to bed at 1AM to get ready for 2:30 taxi ride for our 4:30 AM flight so you can imagine the experience was quite terrible. Other observations: 1. Check in and check out experiences were nice and as expected 2. Taxi was always ready 3. Bed was comfy enough and in par w. JW Mariott in terms of comfyness 4. Rooms were way smaller than expected In summary: Personally I won't staying here anymore

The hotel is well located in Pantai Indah Kapuk area. It is convenient to travel to nearby attractions, such as Pantjoran PIK, Urban Farm, Cove, and Pantai Pasir Putih.

during my stay at dozens of accor group hotels, only this time I was refused to use a room voucher upgrade on the grounds that I was not a gold member. I was also not given a welcoming drink voucher (I had to ask the staff). Then the lift in this hotel is terrible, I have to wait 15 minutes every time I go up or down the floor. As an accor member, I do not recommend a staycation at this hotel, if you are a non member or want to stay near the airport, maybe this hotel can be an option.