Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating 4.4/5 2,120 reviews
Mercure Jakarta Pantai Indah Kapuk
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+ 24 Services
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Room 1

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Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Services for children
  • Air conditioned
  • SOEKARNO HATTA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :   SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Our accommodations

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24
  • Views: City side, Ocean/Sea view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 24
  • Views: Ocean/Sea view, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: Ocean/Sea view, City side, Golf view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Photo non contractuelle / Strictly non binding

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,120 reviews

tripadvisor

TripAdvisor Rating 4.5/5

426 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Accor high standard of service!

TripAdvisor rating 4.5/5

taudomsilp Business - 26/01/2020 TripAdvisor review

one of the Best choice to stay in Jakarta! Again I had some problem, were the member support me as best I could imagine. I always feel very warm welcome by the members and I definitely will choose This hotel again!

Dear taudomsilp, Thank you for this five bubble review with special mention of the 'high standard of service'. I'm glad to know that the team assisted you well during your stay, complemented with warm welcome. We all are grateful for your kind recommendation. See you at Mercure again soon. Best regards, Alexander Poindl General Manager

Well located & great staff

Customer review rating 4.4/5

Anonymous Couples - 24/01/2020 Confirmed reviews ALL

I stayed in your hotel for a night, for my wedding preparation purpose. The front lady was quite nice, but I was more satisfied with the staff. They were helpful and way nicer.

Satisfied!

TripAdvisor rating 4.5/5

jkgou 24/01/2020 TripAdvisor review

I was stayed in this hotel, few days ago. For an accor plus member, they upgraded me, and gave me the best category of their rooms. I love it so much! The suite room what they had, has very beautiful view to the city. You must try! Also the FO staff was very friendly. So, this hotel is recommended.

Good location but there are rooms for 8mprovement

TripAdvisor rating 4.5/5

ArvinLee Business - 24/01/2020 TripAdvisor review

It’s not my 1sr time staying here. Location was great, adjacent to the mall, staffs were friendly. Check in was fast and efficient. Acknowledged as an accor member, But the same problems like last stay still remain. NO HOT WATER.

Great location and confortable room

Customer review rating 4.4/5

Teddy Families - 23/01/2020 Confirmed reviews ALL

A great location and closed to Jakarta International Airport.

Well located

Customer review rating 4.4/5

Desmond W. Business - 22/01/2020 Confirmed reviews ALL

Well located. Food choices limited in the hotel though for dinner. Breakfast is good. Room is nice but although new, beginning to show it’s age, hunting at poor maintenance.

Good stay and convenient attached to mall

Customer review rating 4.4/5

Kenny W. K. K. Business - 21/01/2020 Confirmed reviews ALL

Good location but room need to maintain

Wonderful friendly staff.

Customer review rating 4.4/5

Michael B. Business - 20/01/2020 Confirmed reviews ALL

Room was clean and tidy, nice breakfast. I used the gym and swimming pool every day and all were well presented.

SATISFIED

Customer review rating 4.4/5

Shingyu Business - 19/01/2020 Confirmed reviews ALL

CONVENIENT. CLEAN.KIND.

Dear Mr. Shingyu Y., Thank you for your lovely feedback regarding your recent stay with us. We sincerely appreciate your kind feedback and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we invite you to share your experience online on TripAdvisor by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Amazing service

Customer review rating 4.4/5

Veronika Families - 18/01/2020 Confirmed reviews ALL

Extremely satisfied with the customer service and the cleanliness of the room and facilities

Dear Mrs. Veronika S., Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had an awesome stay and very pleased with the cleanliness of the room and facilities, and friendly and helpful services extended by our associates. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we invite you to share your experience online by clicking the following link http://bit.ly/2k2XCwC. We look forward to welcoming you back real soon! Sincerely, Dosen SINAGA Hotel Manager

Had a great stay

Customer review rating 4.4/5

Gordon Business - 17/01/2020 Confirmed reviews ALL

Truly enjoyed my stay although it was for just 1 night. Enjoyed everything about the Mercure PIK. From the service at check in until I checked out.

Dear Mr. Gordon Alexander Fook Wing L., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We sincerely appreciate your feedback and the generous scores. We are very thrilled to learn that you had an awesome stay and very pleased with the check-in and check-out process, and friendly and helpful services extended by our associates. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Versatile

Customer review rating 4.4/5

Kent Business - 17/01/2020 Confirmed reviews ALL

Great location and nice breakfastt

Dear Mr. Kent Boon Yuen T., We sincerely appreciate you taking the time to share your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. It is great to know that your experience was great and We are pleased to share it with the rest of the team. Thank you again for your feedback. It was certainly a great pleasure to be of service to you and we look forward to welcoming you back real soon! Sincerely, Dosen SINAGA Hotel Manager

Nice cozy

Customer review rating 4.4/5

Cat Friends - 16/01/2020 Confirmed reviews ALL

Booked the hotel during promotions from agoda.com. Very nice interior & service, will come back :)

Dear Mrs. Catherine S., We sincerely appreciate you taking the time to share your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. It is great to know that your experience was great and We are pleased to share it with the rest of the team. Thank you again for your feedback. It was certainly a great pleasure to be of service to you and we look forward to welcoming you back real soon! Sincerely, Dosen SINAGA Hotel Manager

Nice and friendly hotel

Customer review rating 4.4/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

Good services, hotel near from airport, nice room..

Dear Mr. Firdaus A., Thank you for your loyalty as our ALL Silver member and for your lovely feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. It is great to know that your experience was great and We are pleased to share it with the rest of the team. Thank you again for your feedback. It was certainly a great pleasure to be of service to you and we look forward to welcoming you back real soon! Sincerely, Dosen SINAGA Hotel Manager

Acceptable

Customer review rating 4.4/5

Yongkie Families - 14/01/2020 Confirmed reviews ALL

It is a nice cozy hotel , though the room’s a bit small , but clean and tidy . The only set back is the shower area , it smells(from the drainage hole)and water from shower compartment flows out to the dry area of the bathroom . Not good at all .

Dear Mr. Yongkie S., Thank you for your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Hotel Manager

Marvelous

Customer review rating 4.4/5

Fahad F. A. Couples - 13/01/2020 Confirmed reviews ALL

Marvelous and satisfying stay with a lot of comfort , best staff members ever

Dear Mr. Fahad Feza S A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is a great pleasure to receive your positive and excellent feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to welcome you again soon in the near future. Sincerely, Dosen SINAGA Hotel Manager

Comfortable and Great Staff

Customer review rating 4.4/5

Clement S. Business - 13/01/2020 Confirmed reviews ALL

Comfortable and good performance by staff.

Dear Mr. Clement S., Thank you for your loyalty as our ALL Gold member and for your lovely feedback regarding your recent stay. It is a great pleasure to receive your positive and excellent feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to welcome you again soon in the near future. Sincerely, Dosen SINAGA Hotel Manager

Very good hotel & staff

Customer review rating 4.4/5

Hendri S. Business - 13/01/2020 Confirmed reviews ALL

Very good hotel, place, staff n food

Dear Mr. Hendri S., Thank you for your loyalty as our ALL Platinum member and for your lovely feedback regarding your recent stay. We are very thrilled to learn that you felt welcome and very pleased with the friendly and professional services extended by our associates. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Thank you again for your feedback, we invite you to share your experience online by clicking the following link http://bit.ly/2k2XCwC. We look forward to welcoming you back real soon! Sincerely, Dosen SINAGA Hotel Manager

Staycation Well Spent

Customer review rating 4.4/5

Chriestine Friends - 13/01/2020 Confirmed reviews ALL

Although I got a voucher from company I am working, I still got good service from the staff and also had a joyfull stay and marvelous breakfast! :)

Dear Ms. Chriestine F., Thank you for your awesome and lovely feedback regarding your recent stay with us. We are very excited to learn that you had a pleasant stay and very pleased with the services and enjoyed the breakfast buffet spread. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Hotel Manager

Great Customer Service

Customer review rating 4.4/5

Sugianto Families - 09/01/2020 Confirmed reviews ALL

when Staff saw us with baby, they very kind and helpful let us wait and seat on a sofa while they working on booking acceptance progress..

Dear Mr. Dessyana I., Thank you for your lovely feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are very thrilled to learn that your stay was awesomely pleasant and that you felt welcome and privileged. Your kind words and feedback are sincerely appreciated and have been shared with the rest of the associates. This will certainly provide great motivation. Thank you again for your feedback, we wish you a Happy and successful New Year 2020! Sincerely, Dosen SINAGA Executive Assistant Manager
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