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Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating 4.4/5 2,690 reviews

ALLSAFE approved hotel

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Mercure Jakarta Pantai Indah Kapuk
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+ 22 Services

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Air conditioned
  • SOEKARNO HATTA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Bike rack facilities (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470 jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Our accommodation(s)

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Ocean/Sea view, City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Ocean/Sea view, City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View, Ocean/Sea view *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Ocean/Sea view, City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe
Rooms

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Non contractual photo

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,690 reviews

tripadvisor

TripAdvisor Rating 5.0/5

739 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located and very nice staff

Customer review rating 4.0/5

Maria V. Families - 30/04/2021 Confirmed reviews ALL

I booked a King Suite Bed Room. The bed room is spacious but the bathroom is way to small for a suite. Cleanliness is to be concern for. The carpet is quiet dirty...

Dear Mrs. Maria V., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos JONATHAN Front Office Manager

Well located and very humble staffs

Customer review rating 5.0/5

Agus L. Families - 27/04/2021 Confirmed reviews ALL

Hotel location is thr best in pantai indah kapuk area. Staffs is very professional and very humble. Must stay here if in this area. Keep the good jobs and thank you for your hospitality

Dear Agus Wijaya L., Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had an amazing stay and very pleased with the helpful and warm services extended by our associates. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. We invite you to share your experience with everyone online on trip advisor by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, we do look forward to welcoming you back real soon! Sincerely, Ramos JONATHAN Front Office Manager

well located

Customer review rating 4.5/5

Jk Business - 16/04/2021 Confirmed reviews ALL

clean, comfort, and good service

Dear Mr. Jeruel k., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos JONATHAN Front Office Manager

Pleasant staycation

Customer review rating 5.0/5

Defin D. Couples - 13/04/2021 Confirmed reviews ALL

I'm very happy to staycation at Mercure Jakarta Pantai Indah Kapuk. The staff very friendly, and I Feel welcome. I hope to stay here again in a future.

Dear Defin D., Thank you for sharing your positive feedback with us. We are very happy to know that your experience was enjoyable and memorable, while all staffs were looked well after you. Please know that we have already shared your positive feedback with the entire Mercure Team as well for their efforts. We look forward to welcoming you back again soon. Yours Sincerely, Ramos JONATHAN Front Office Manager

Well located

Customer review rating 3.5/5

V. Families - 11/04/2021 Confirmed reviews ALL

Good service but very small swimming pool, Staycation for 2 days but cannot used the swimming pool because many people especially children using this for couple hours—> my suggest every room can use the pool max only for 1 hr,so other guest can replace

Dear V., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve and highly noted and aprreciated for your suggestion. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Once again, thankyou for takes your time for this feedback, we look forward to welcoming you back again soon Sincerely, Ramos Jonathan Front Office Manager

Great location, minimalist & modern vibe

Customer review rating 5.0/5

Dewi Solo - 09/04/2021 Confirmed reviews ALL

It's nearby airport, great for transit. Connecting with PIK Avenue Mall so it's very ceonvenient. Love the design that is minimalist with modern touch, also with bright color on it.

Dear Dewi Lestari, Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us, including for the location and our hotel design. Hopefully we could welcome you back with a better service than before. Once again a HUGE thank you for the review and look forward truly to your next visit to your second home here. Sincerely yours, Ramos JO0NATHAN Front Office Manager

Pleasant staffs

Customer review rating 4.0/5

F. Families - 07/04/2021 Confirmed reviews ALL

Had a pleasant stay in Mercure PIK hotel. Served with smiling staffs, ready to help. Clean hotel and sterilized room make us feel safe.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos JONATHAN Front Office Manager

Clean, strategic location, nice employee

Customer review rating 4.0/5

Ayu Families - 05/04/2021 Confirmed reviews ALL

We have nice experience during our stay. Clean room and facility. Warm welcome staff, and when we forgot one our bag in the lobby the staff help us to keep it until we back. We also get connecting room with my brother. Thank you Mercure.

Dear Ayu D., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments about the cleanliness in the room, also the warm greetings from our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos JONATHAN Front Office Manager

good stay

Customer review rating 4.5/5

Evelin N. Families - 04/04/2021 Confirmed reviews ALL

nice ambience friendly staffs health protocols is okay

Dear Mrs. Evelin n., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. As we strive to create memorable hotel experiences for our guests, our associates are focused on taking care of the needs of our valued guests with highly attentive service and utmost professionalism to ensure your stay is a memorable one. Thank you again for your feedback, we invite you to share your experience online by clicking the following link http://bit.ly/2k2XCwC. We look forward to welcoming you back real soon! Sincerely, Ramos JONATHAN Front Office Manager

Nice place for transit

Customer review rating 4.5/5

Anonymous Friends - 04/04/2021 Confirmed reviews ALL

Nice ambience, nice room and nice experience. Thank you

Dear Marsha Putri M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments about your nice experience during your stay with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos JONATHAN Front Office Manager

3 days on business trip

TripAdvisor rating 4.0/5

LuckyEdwardT Business - 28/03/2021 TripAdvisor review

I was on business trip alone, and i spend 3 days at the hotel, get a good sleep and bicycle trip to PIK 2. It was a pleasant stay. I will defenitely go back there for my business trip. Keep up the good job !

Dear LuckyEdwardT, I am very happy to know that your business trip was a good one and a good stay with us. Pleased to know that you went on a bike venture to PIK2. Thank you for taking the time to share this review to the TripAdvisor community. My team and I are hoping and looking forward to see you soon. Kind Regards, Sean Halpin General Manager

Laundry service was terrible

TripAdvisor rating 3.0/5

ronnygo Business - 17/03/2021 TripAdvisor review

I put laundry on 10 March 2021 before 9 am, should be finished at the same day at 8 pm based on their service agreement but until 11 March 2021 8 am when I asked to the housekeeping they said the laundry will be finished at 10 am while I had to check out to catch the flight to Manado.

Dear ronnygo, Thank you for writing us a review about Mercure Jakarta Pantai Indah Kapuk. I am very much grateful for your kind feedback on the value, rooms, location, cleanliness & sleep quality. Please accept my sincere apology that our laundry service did not meet your expectation. We are committed to provide a seamless service and want to ensure all our guests have a wonderful stay from the moment of arrival to the time they depart. Rest assured that your feedback is well noted and has been taken to the respective departments to prevent future recurrence. We appreciate you for sharing your concerns and we hope to see you again in the near future. Kind Regards, Sean Halpin General Manager

A Nice place to stay

TripAdvisor rating 5.0/5

naruto20042002 Business - 09/03/2021 TripAdvisor review

As a 4 stars hotel, It is beyond the standard. I have to say the breakfast is more than what I expected! The staffs there is friendly and really helpful. I will definitely put this hotel on my list. Overall, this hotel will not make you disappointed .

Dear naruto20042002, Thank you for trusting Mercure Jakarta Pantai Indah Kapuk to be your trusted hotel. It really warms my heart knowing our service has made an impression on you. I am glad to know that you were fond of the services our colleagues have extended and the breakfast was really up to your standard and satisfied you. Appreciate you for sharing this excellent review, we really look forward to your next visit. Best regards, Sean Halpin General Manager

Maintenance of the facilities & Restaurant Service

TripAdvisor rating 3.0/5

chefjoypelo Business - 07/03/2021 TripAdvisor review

I have been staying at this Hotel (Mercure Hotel PIK) for quite a while now, I have seen the poor maintenance of the room, specially the FLOOR CARPETS and the stains & cracks of the hand basin in the toilets. Also, a couple of times I was in the restaurant for breakfast I noticed there is only one person serving the BUFFET. We have to wait to be serve since we cannot take our own food. I suggest the Restaurant Manager should take a good look at this issues because it's becoming a regular scenario.

Dear chefjoypelo, Thank you for taking time to share your views. I very much appreciate to receive the concerns on the buffet service and our room. All the food in the buffet is indeed have to be served by our staffs to minimize the contact between everyone. Rest assured that we have taken this feedback to the management and concerned departments. Once again, thank you for sharing a review, your constructive feedback helped to us to become better. We hope to have another opportunity to welcome you back to Mercure Jakarta Pantai Indah Kapuk soon. Best Regards, Sean Halpin General Manager

Very cozy and comfortable!

TripAdvisor rating 5.0/5

Jeromelati Business - 25/01/2021 TripAdvisor review

We stayed 4 days - privilege room is highly recommended! Good location with direct access to PIK Avenue shopping center, 15min to airport and all wishable facilities inhouse. Breakfast buffet us great, staff super friendly; nake you feel home from home. Excellent stay for business and jakarta stop over.

Dear Jeromelati, Thank you for the amazing review. As we believe that personalized service and attention to the smallest details are important, it brings us joy to learn that our colleagues make you feel like you are home. It is a pleasure to read that you value our location, facilities, hospitality and foods. Thank you for recommending us and should you visit Jakarta again, please come and stay with us. We are looking forward to see you soon! Best Regards, Sean Halpin General Manager

Excellent

TripAdvisor rating 5.0/5

Teuku A 02/01/2021 TripAdvisor review

Perfect location ..just Next to PIK Avenue Mall...walking distance to PIK fresh market & 5 minute by car to PIK 2 food market, Pantjoran PIK where you can find local hawker.. 10 minute by car to PIK 2 beach Another Mercure Hotel with excellent service from all the staff, Nice breakfast menu.. The Privilege Room with beatiful view of PIK area from buildings, premuim houses , golf court & sea view on the otherside

DearTeuku A, Reading this review really makes my day brighter. Thank you for such a nice compliments and review. Very delighted to learn that every aspects have made your stay excellent. The review has been shared to the other team. All of us awaits you for your next visit! Best regards, Sean Halpin General Manager

- the air con

TripAdvisor rating 3.0/5

Fflloo0814 29/12/2020 TripAdvisor review

Overall its so so, the room is privilege but the air con did work well it was so hot and the bathroom also the shower didnt work well. Too bad. Hope the staffs maintain their privilege room since its more expensive than the usual room

Extremely Customer Relations / Rude Staff at the PIK Mecure Jakarta

TripAdvisor rating 1.0/5

PaulR4720 Business - 25/12/2020 TripAdvisor review

I’ve stayed at the Mecure many times previously and especially of late as I have had a lot of business meetings to attend in north Jakarta Usually everything is just satisfactory, however last night I had a Bad experience by being treated disrespectfully by one of the restaurant staff, I was denied any food and beverage after visiting the restaurant at 730 pm and told there was no more orders that could be placed for something simple like a burger or a beer ... when I saw other guests enjoying meals by the pool I asked if I would be able to order a room service and then bring it by the poolside to enjoy but the staff member named Widi gave me the arms crossed symbol and held the palm of his hand out towards me in a gesture that I found highly offensive .. this young man didn’t even have the common decency to use explain to me courteously what the options or protocols were ... instead he showed me the ( talk to the hand ) So I got angry with him, this behavior he showed me is really rude in our culture at home in Sydney Australia. I asked the manager to check me out of my room and told him I wanted to move to another hotel with accommodating staff with manners I left the hotel Mecure PIK and will never return again thanks to a restaurant employee named Widi that thought it was a good idea to be rude to me. I have taken Mecure of the list of preferred hotels for my company, I am certainly going to recommend all my friends, colleges and family do the same Hope there’s an opportunity for you to provide better hospitality training for your restaurant staff in future so you don’t continue losing valuable customers Thank you

Comfortable Room with excellent service

TripAdvisor rating 5.0/5

aasubianto 10/11/2020 TripAdvisor review

On behalf of my family and I , i would like to thank the hotel's front desk team and especially ms Lydia of the reservation office for the kind and understanding sympathy she has shown during my family's stay in the hotel. Thank you so much Ms. Lydia. My family and I will surely be back to stay in the hotel after receiving such a great help from you and team.

Dear aasubianto, I am elated to learn that the service that was extended by my team has made left a positive remark on you, and to learn that you would like to visit and stay with us again is invigorating. Thank you for taking the time to write such kind review. I will make sure to pass this review with ms. Lidya. Best Regards, Sean Halpin General Manager

Such a wonderful stay!

TripAdvisor rating 5.0/5

Ache3004 28/10/2020 TripAdvisor review

Check in was assisted by Ms. Ade and Mr. Ramos who gave such a warm welcome to me. He was so friendly and helpful, that really put me in a pleasant impression and amazing ambience of the hotel throughout the stay. Once again thank you very much for delivering a wonderful welcome and assistance. Stayed a night in their Privilege room, and it was marvelous. The room was clean, spacious and I find it super cozy, with a nice City + Golf view which I love so much. Surely love relaxing and spending time in the room since it is very comfortable. I’m absolutely looking forward to spend another time here, can’t wait to schedule my next stay in Mercure PIK!

Dear Ache3004, Thank you for the five bubble review, I am very excited you had a wonderful stay with us. This review has been shared to the rest of the team, especially to Mr. Ramos and Ms. Ade who went above and beyond to make your stay even more wonderful. I am very delighted to learn that you are pleased with our room, cleanliness and ambience. We hope to see you again soon on your next stay! Best Regards, Sean Halpin General Manager

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