Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating 4.4/5 2,567 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Mercure Jakarta Pantai Indah Kapuk
See on a map
+ 22 Services

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Air conditioned
  • SOEKARNO HATTA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Bike rack facilities (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470 jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Our accommodation(s)

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe
Rooms

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Non contractual photo

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,567 reviews

tripadvisor

TripAdvisor Rating 4.5/5

614 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Perfect

Customer review rating 5.0/5

Rin Families - 23/02/2021 Confirmed reviews ALL

I really enjoy my stay. Thank you for the hospitality

Good stay

Customer review rating 4.5/5

H. Couples - 23/02/2021 Confirmed reviews ALL

Friendly staff. Hotel near mall. I like when breakfast, staff will get the food to each guest, it prevents guests fighting over foods. Overall good stay.

Customer review rating 5.0/5

Anonymous Couples - 23/02/2021 Confirmed reviews ALL

Very good staff and very humble

Good stay

Customer review rating 5.0/5

J. Business - 22/02/2021 Confirmed reviews ALL

Very nice

Good food

Customer review rating 3.5/5

C. Families - 21/02/2021 Confirmed reviews ALL

Value for money. The breakfast is good. Just concerning about the cleaness of your hotel especially in the corridor around my room. The floor looks dirty.

Great service at a great location

Customer review rating 5.0/5

Alfona K. Business - 20/02/2021 Confirmed reviews ALL

We stayed there for our transit. We needed somewhere close to the airport but still have a few attractions and places to dine. Mercure PIK is really close to what we want and need.

Great 2 nights!

Customer review rating 5.0/5

Stevanus G. Business - 16/02/2021 Confirmed reviews ALL

Great service and so friendly Clean and comfort room Good job!

Dear Bapak Stevanus g., Thank you for sharing your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had a great stay and very pleased with the warm welcome. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. We welcome you to share your experience online by writing them on trip advisor through the following link http://bit.ly/2k2XCwC. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Front Office Manager Ramos JONATHAN

Well located, clean, friendly staff

Customer review rating 4.0/5

Grissela T. Families - 16/02/2021 Confirmed reviews ALL

perfect location. the hotel is clean and provides us great hospitality. Angel Wungkana (front office) was very helpful and will guide you throughout your stay. The other staffs were very helpful also, Ganda from pool attendant, and as well as Malvin from Nusantara Restaurant. Overall experience was awesome.I'll recommend this hotel to every couple and families for staycation. But on saturday-sunday (long weekend CNY) the pool was very crowded, since this is a pandemic season, i think you should make a regulation for maximum capacity on pool area.

Dear Bapak Matius U., Thank you for your recent stay and sharing this valuable feedback to us. I am glad to know that our overall services have made your stay a memorable one. We appreciate your recognition of Angel, Ganda, as well as Melvin. I am sure they will be proud to read your compliment. We will evaluate your observation on the crowded at the swimming pool with the related division and brief them to make better service quality. Again, thank you for sharing this valuable feedback and we hope to have the pleasure to welcome you back for a more seamless stay. Sincerely, Ramos JONATHAN Front Office Manager

Well located. Near with shopping centre.

Customer review rating 4.0/5

Hendarmin A. Families - 16/02/2021 Confirmed reviews ALL

Well located. Near with shopping centre.

Dear Bapak Hendarmin A., Thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very thrilled to learn that you are happy with our strategic location and adjacent with the shopping mall. We sincerely appreciate your kind words and gladly shared them with the rest of the team. Thank you again for sharing your experience and we look forward to welcoming you back real soon! Sincerely, Ramos JONATHAN Front Office Manager

Good stay

Customer review rating 4.0/5

Anonymous Families - 15/02/2021 Confirmed reviews ALL

Great services and comfortable room. Shower corner needs to be upgraded as it shows some old traces

Dear Ibu T., Thank you for sharing your review and I was very happy that you enjoyed your stay with us specifically in regard to the comfortable room and the service received from the colleagues. I am however very sorry that the part of the bathroom did not achieve your expectation. Please be assured that your observations will be taken into consideration for future development changes. In the meantime thank you for your support and we hope to have the pleasure to welcome you back for a more seamless stay. Sincerely, Ramos JONATHAN Front Office Manager

Well located

Customer review rating 4.5/5

Evie Solo - 12/02/2021 Confirmed reviews ALL

Well located beside pik avenue mall and so many good restaurants around the hotel. The location is near airport too.

Dear Ibu Evie A., Thank you for sharing this kind review. We are glad to know that our location have made your stay a pleasant one. Its connecting with the Pik Avenue Mall and near to the airport. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. We welcome you to share your experience online by writing them on trip advisor through the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, it was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Ramos JONATHAN Front Office Manager

Good stay

Customer review rating 4.0/5

Annisa Couples - 08/02/2021 Confirmed reviews ALL

I had a good stay ~ did a late checked in and it was fast checknin. Late for breakfast but the staff still serve us.

Dear Ibu Annisa H., Thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had a good stay and very pleased with the services extended by our associates. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Ramos JONATHAN Front Office Manager

Comfort is priority

Customer review rating 4.5/5

Edward Couples - 04/02/2021 Confirmed reviews ALL

Check in process is fast and easy. The room itself was nice and clean. It is a great choice for short term or long term stay and I have yet to find anything that did not provide a satisfying stay. Overall a great experience.

Dear Edward B., Thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very thrilled to learn that you had an enjoyable stay. We sincerely appreciate your kind words about the nice and clean room, also the fast check-in process, we are more than happy to know that you were very satisifed with all of those, gladly shared them with the rest of the team , this will certainly motivate them to keep up the good work. We welcome you to share your experience online by writing them on trip advisor through the following link http://bit.ly/2k2XCwC. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Duty Manager

An Amazing Experience Staycation

Customer review rating 5.0/5

Vita Families - 03/02/2021 Confirmed reviews ALL

I stay with my mom for a weekend staycation, process check-in was smooth. Also mbak Angel, the front office staff who assist me for check-in it's so adorable, she gives me a clear explanation and I still can feel her smile even she use a mask. The breakfast was so amazing, the taste is very good. The room was clean and cozy. Definitely, I will back soon. Thank you Mercure Jakarta PIK.

Dear Novita R., Thank you for your being our loyalty ALL member and thank you for your lovely feedback regarding your recent stay with us. We are very thrilled to learn that you had an great experience and very pleased with the helpful and warm services extended by our associates Angel Wungkana. We sincerely appreciate your kind words about our warm services upon check-in and also the amazing breakfast experience, gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. We invite you to share your experience with everyone online on trip advisor by clicking the following link http://bit.ly/2k2XCwC. Thank you again for your feedback, we do look forward to welcoming you back real soon! Sincerely, Ricky HALIM Duty Manager

Good stay well located

Customer review rating 4.0/5

Margaret Solo - 03/02/2021 Confirmed reviews ALL

Clean hotel. Clean towel bedsheet. Good service front desk. Security. I love everything and will definitely come back

Dear Margaret T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback about our hotel cleanliness, also the good services from our reception also security. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We welcome you to share your experience online by writing them on trip advisor through the following link http://bit.ly/2k2XCwC Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Duty Manager

well located and good stay

Customer review rating 4.5/5

Mr L. Solo - 02/02/2021 Confirmed reviews ALL

Friendly staff , nice hotel and room is clean, recomended for stay. Food is delicius when i was breakfast

Dear Mr. L., Thank you for taking the time to share your valuable feedback regarding your recent stay at Mercure Jakarta Pantai Indah Kapuk. I am very delighted you had such an enjoyable visit and were made to feel so welcome and comfortable by our associates. Your kind words about our room cleanliness, friendly staff, and nice breakfast are very much appreciated. I would be certainly sharing your feedback with all of them and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Duty Manager

Well decorated, simple but yet very nice and modern interior

Customer review rating 4.0/5

Fransly Couples - 02/02/2021 Confirmed reviews ALL

Air Con not cold enough even I'm sweating after I take a hot shower. please fix it

Dear Fransly S., Thank you for taking the time to share your valuable feedback. As we always endeavour to leave our guests with enjoyable experiences, it is unfortunate to hear that we did not achieve this with you and I sincerely apologise. Please be assured that your observations on the AC will be taken into consideration for future development changes. Likewise, your constructive feedback has also been duly noted and will be stepped up as a priority to consistently exceed our guests’ expectations. We hope to have the pleasure to welcome you back for a more seamless stay. Sincerely, Ramos JONATHAN Front Office Manager

Great Holiday

Customer review rating 4.5/5

Agus S. Solo - 02/02/2021 Confirmed reviews ALL

I have really good stay here. Thank you

Dear Agus S., Thank you for your being our loyalty ALL member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very thrilled to learn that you had an enjoyable stay. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. We welcome you to share your experience online by writing them on trip advisor through the following link http://bit.ly/2k2XCwC. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Duty Manager

Good stay

Customer review rating 4.0/5

Shella Couples - 02/02/2021 Confirmed reviews ALL

Stay 3 days 2 nights at mercure and had a great stay there. Better than the last time. This time they give a welcome drink at checkin desk & they provide a warm greetings room service. Actually mercure have a good location since their back door connect to the pik avenue mall. room service staffs are so helpful. Thank you!

Dear Shella F., Thank you for your being our loyalty ALL member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very thrilled to learn that you had an enjoyable stay. We sincerely appreciate your kind words about our nice location, warm services upon check-in and room service, and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. We welcome you to share your experience online by writing them on trip advisor through the following link http://bit.ly/2k2XCwC. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Duty Manager

Well located and comfort to stay

Customer review rating 4.0/5

Debora D. L. Families - 25/01/2021 Confirmed reviews ALL

Well located near the mall and around food station famous in Jakarta

Dear Ibu Debora Dian L., Thank you for being our loyalty as our ALL Silver member and for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very thrilled to learn that you had a great stay and very pleased with our the location. We sincerely appreciate your kind words and gladly shared them with the rest of the team, this will certainly motivate them to keep up the good work. Again, thank you for sharing your valuable feedback. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Ramos JONATHAN Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in jakarta