Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,084 reviews

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Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Telephone
Fax +62 21 22571999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,084 reviews

Customer review rating 4.0/5

Chin M. P. Business - Confirmed reviews ALL

Good but sadly ur hotel unable to upgrade me

Dear Mr. Chin M. P., Thank you very much for taking the time to share your feedback following your recent stay with us. We truly appreciate your positive comments and are pleased to know that you found your overall experience to be good. At the same time, we sincerely regret any disappointment you may have felt regarding the room upgrade request. Please kindly allow us to clarify that complimentary room upgrades are part of the exclusive benefits extended to our valued Accor Live Limitless members holding Gold status and above, and are always subject to availability at the time of arrival. This policy enables us to consistently honor the loyalty benefits promised within the Accor program. Nevertheless, we always strive to accommodate our guests’ preferences whenever possible. As shared during your stay, we were pleased to offer an upgraded room category at a preferential additional charge, should you have wished to enjoy a higher room type. We sincerely hope for your kind understanding regarding this matter. It would be our pleasure to welcome you back in the near future and provide you with another enjoyable and seamless experience. Should you require any assistance with future reservations or wish to learn more about our loyalty program benefits, please do not hesitate to contact us directly. Thank you once again for your valuable feedback. Warm regards, Ricky Halim Front Office Manager

Customer review rating 3.5/5

Sharifah K. M. H. Couples - Confirmed reviews ALL

Satisfactory

Dear Ms. Sharifah K. M. H., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are truly delighted to read that you appreciated our convenient location and found our team members to be friendly and welcoming. Your kind words have been shared with the team, as they serve as great encouragement for us to continue delivering warm and attentive service to all our guests. At the same time, we sincerely apologize for the inconvenience you experienced regarding the condition of the carpet in your room. Please be assured that cleanliness and overall room presentation are among our highest priorities. Your feedback has been taken very seriously and has been shared with our Housekeeping and Maintenance teams for immediate review and necessary action. We are also continuously working on improvement plans to ensure our facilities remain comfortable and well-maintained for every guest. We greatly value your constructive comments, as they help us identify areas where we can enhance our guest experience. It is our hope to have the opportunity to welcome you back in the near future and provide you with an even more pleasant and seamless stay. Thank you once again for your valuable feedback. Warm regards, Ricky Halim Front Office Manager

Customer review rating 4.5/5

Leo R. H. Business - Confirmed reviews ALL

Excellent

Dear Mr. Leo R. H., Warmest greeting from Mercure Jakarta Pantai Indah Kapuk. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are truly delighted to know that you had an overall enjoyable experience, and we sincerely appreciate your generous evaluation of your visit. At the same time, we noted that certain aspects of your stay did not fully meet your expectations, particularly in relation to the breakfast selection. Please allow us to express our sincere apologies if any part of your stay fell short of the high standards we consistently strive to uphold. Providing comfortable, well-appointed accommodations and meaningful recognition to our valued returning guests are priorities we take very seriously. Your feedback is therefore extremely important to us, as it allows us to reflect, improve, and ensure we are delivering the level of service our guests rightfully expect. Should you feel comfortable sharing any additional insights regarding your experience, we would truly appreciate the opportunity to learn more. Your comments would greatly assist us in addressing any gaps and enhancing the overall guest journey for both yourself and our future guests. Please be assured that your observations will be treated with the utmost attention and care. Once again, thank you for choosing to stay with us and for providing your valuable feedback. We genuinely hope to have the pleasure of welcoming you back in the near future, where we can provide an experience that exceeds your expectations in every aspect. Warm regards, Ricky H. Front Office Manager

Customer review rating 4.5/5

Paula B. Friends - Confirmed reviews ALL

We stayed for Westlife concert Nice PIK 2. Mercure strategically located and we do not have to rush.

Dear Paula B., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Rezeki R. A. Families - Confirmed reviews ALL

I had a pleasant stay with clean rooms, friendly staff, and smooth service throughout my visit.

Dear Rezeki R. A., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 551 reviews 9.7/10 Location
  • 794 reviews 7.4/10 Room
  • 937 reviews 9.3/10 Service
  • 14 reviews 8.2/10 WiFi
  • 378 reviews 8.1/10 Cleanliness
  • 356 reviews 9.1/10 Food
  • 273 reviews 8.3/10 Amenities
  • 234 reviews 8.5/10 Breakfast

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