Dear Kevin T., Thank you for sharing your experience with us, and we truly appreciate your continued trust in Mercure Jakarta Pantai Indah Kapuk. We are sorry to learn that the room temperature during your previous stay was not as comfortable as expected. We completely understand how important a cool and restful room is, especially after a long day. We also appreciate you bringing the unusual sound of flowing water to our attention. As you are returning to stay with us today, we have taken your feedback seriously. Our team has already arranged and carefully checked your room prior to your arrival, with particular attention to the room temperature and overall room condition, to ensure a more comfortable experience this time. At Mercure Jakarta Pantai Indah Kapuk, we truly value the trust of our returning guests and are committed to providing warm hospitality, comfort, and attentive service. We sincerely appreciate your understanding and look forward to welcoming you back today. We hope your stay this time will be smooth, comfortable, and enjoyable. Sincerely, Ricky HALIM Front Office Manager

Dear Ho S. W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Riza N. P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Hamzah F. P., Thank you so much for your lovely review and for taking the time to appreciate our team at Mercure Jakarta Pantai Indah Kapuk. We are truly happy to know that, even during your short one-night stay, our team could make your journey a little easier and more comfortable. It was our pleasure to assist with your early wake-up call, prepare your breakfast pack, and help arrange your taxi. Your kind words and warm wishes mean so much to us. They are a wonderful encouragement for our team to continue creating thoughtful and caring experiences for every guest. Thank you once again for choosing Mercure Jakarta Pantai Indah Kapuk. We sincerely look forward to welcoming you back and making your next stay just as pleasant. Sincerely, Ricky HALIM Front Office Manager

Dear Dwayne S., Thank you very much for taking the time to share such a thoughtful and wonderful review of your experience at Mercure Jakarta Pantai Indah Kapuk. It is truly heartwarming to know that, as a frequent visitor to Jakarta, you continue to find comfort and convenience during your stays with us. We are especially delighted that the warm greetings and friendly hospitality extended by our Mercure team have become a meaningful part of your visits. Creating a welcoming atmosphere where our guests feel genuinely recognized and at home is something we value greatly. We are also pleased to hear that you consistently enjoy a comfortable and restful stay with us. Your kind words are a wonderful encouragement to our entire team and reaffirm our commitment to providing attentive service, genuine hospitality, and a comfortable experience for every guest. Thank you for making Mercure Jakarta Pantai Indah Kapuk your preferred home whenever you are in Jakarta. We truly appreciate your continued trust and loyalty, and we look forward to welcoming you back on your next visit with the same warm smiles, thoughtful service, and comfortable stay you have come to expect. Sincerely, Ricky HALIM Front Office Manager

Dear Sharidin B. S., Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to learn that you had a pleasant stay and that you found our staff to be helpful and attentive throughout your visit. We are also pleased to know that you appreciated our convenient location. At our hotel, we are committed to providing our guests with warm hospitality, attentive service, and a comfortable experience, and it is especially rewarding to hear that our team made a positive impression on you. Your kind comments are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering the high standards of service that our guests deserve. It is our sincere pleasure to know that you are looking forward to returning. We would be delighted to welcome you back on your next visit and hope to make your future stay with us even more enjoyable and memorable. Thank you once again for your kind review and for choosing to stay with us. We truly look forward to welcoming you back soon. Warmest regards, Ricky Halim Front Office Manager

Dear Ms. Eny R., Thank you sincerely for taking the time to share such a thoughtful and heartfelt review of your recent stay at Mercure Jakarta Pantai Indah Kapuk. We are truly delighted to know that you and your child had such a pleasant experience with us, even during your one-night stay. It is especially meaningful to hear that our strategic location, complete and delicious breakfast, and attentive service made your visit comfortable and enjoyable. We are also grateful that your relative recommended our hotel to you and that we were able to live up to those expectations. We understand that travelling with a child can come with its own challenges, so we are particularly pleased to hear that our team was friendly, responsive, and able to assist with your early check-in as soon as the room became available. We hope this gesture helped make the beginning of your stay more relaxed and convenient. We truly appreciate your special mention of our entrance, baggage handling, and reception teams. Your kind recognition will be shared with them, as it is a wonderful encouragement for the team to continue delivering warm, genuine, and attentive hospitality to every guest. Thank you once again for choosing Mercure Jakarta Pantai Indah Kapuk. We sincerely hope to have the pleasure of welcoming you and your family back for a longer and equally memorable stay in the future. Sincerely, Ricky HALIM Front Office Manager

Dear Rene T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are pleased to know that you found our hotel clean and comfortable, and that our staff were helpful and attentive throughout your stay. Your kind words are sincerely appreciated and will be shared with our team. At the same time, we genuinely appreciate your constructive feedback regarding the shower leakage. Please accept our sincere apologies for the inconvenience this may have caused during your stay. We understand how important it is for our guests to have a fully functional and comfortable bathroom, and we take your comments seriously. We have shared your feedback with our Engineering team for further inspection and appropriate action. Thank you once again for bringing this matter to our attention. Feedback such as yours helps us identify areas where we can improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay. Sincerely, Ricky HALIM Front Office Manager

Dear Omar N., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Mrs. Angelia W., Thank you sincerely for sharing such a heartfelt review of your almost six-week stay at Mercure Jakarta Pantai Indah Kapuk. It is truly wonderful to know that you and your family had such a comfortable and memorable experience with us. We are especially touched to hear how warmly our team cared for your little one. We believe that genuine hospitality is often found in the small, thoughtful gestures, and knowing that our chef took the time each morning to check on your child’s preferences makes us very happy. A stay of almost six weeks is a significant amount of time, and we are truly grateful that our team was able to make you and your family feel welcomed, cared for, and at home throughout your stay. Your kind words about our friendly and attentive colleagues mean a great deal to the entire Mercure PIK team, and we will certainly share your appreciation with them. Thank you once again for choosing Mercure Jakarta Pantai Indah Kapuk and for allowing us to be part of your family’s journey. We would be delighted to welcome you and your family back whenever your travels bring you to Jakarta. Until then, we wish you and your little one many wonderful moments ahead! Sincerely, Ricky HALIM Front Office Manager

Dear Fella A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Jolene S. M. P., Thank you very much for taking the time to share such a thoughtful review following your stay at Mercure Jakarta Pantai Indah Kapuk. We are truly delighted to know that you found our hotel well located and comfortable, and that our friendly team and clean room contributed to a pleasant stay. Most of all, it warms our hearts to hear about your breakfast experience and your special mention of Gio and his team. We understand that the little things can make a stay feel more personal, and we are very happy that our team was able to accommodate your request for Indomie throughout your stay. Your kind words mean a great deal to Gio and the entire breakfast team, and we will certainly share your appreciation with them. At Mercure Jakarta Pantai Indah Kapuk, we believe genuine hospitality is about listening to our guests and making them feel cared for, and your feedback is a wonderful encouragement for us to continue doing so. Thank you once again for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you back to Mercure Jakarta Pantai Indah Kapuk, where we look forward to creating another warm and memorable experience for you. Sincerely, Ricky HALIM Front Office Manager

Dear NurAmalina S., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Jeanette E. G. S., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that, overall, you enjoyed your stay at Mercure Jakarta Pantai Indah Kapuk, and that our restaurant team, in particular, helped make you feel welcomed and comfortable. We are, however, truly sorry and concerned to learn about the glass fragment you found in the water provided by the hotel. We fully understand how unsettling and frightening this must have been, especially as you only noticed it when it was already in your mouth. Please accept our sincere apologies for this incident. At Mercure Jakarta Pantai Indah Kapuk, the safety and well-being of our guests are among our highest priorities. We have shared your feedback with the relevant teams and will review our procedures to ensure appropriate checks are consistently carried out. We also appreciate you bringing the condition of the bathroom floor and the towels to our attention. Your comments regarding the mould and yellowish stains have been shared with our Housekeeping team for immediate review. We agree that these details should be properly checked before a room and its amenities are presented to our guests. At the same time, we are delighted to hear your kind words about our restaurant team and the warm welcome you received from our colleague in the purple uniform. We will certainly share your lovely feedback with the team, and we hope she will recognize herself from your description! It is wonderful to know that her smile and hospitality made a positive difference to your stay. Thank you once again for your valuable feedback. We sincerely regret the shortcomings you experienced and appreciate you bringing these matters to our attention, as your comments help us continuously improve our service and standards. We hope to have the pleasure of welcoming you back to Mercure Jakarta Pantai Indah Kapuk and providing you with the comfortable, safe, and worry-free experience you deserve. Sincerely, Ricky HALIM Front Office Manager

Dear Albert A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Steven J. R., Thank you for taking the time to share your detailed feedback following your stay at Mercure Jakarta Pantai Indah Kapuk. We are delighted to know that you enjoyed our prime location, with direct access to PIK Avenue Mall and close proximity to PIK Chinatown. It is wonderful to hear that you found our location convenient for exploring the best that the PIK area has to offer. At the same time, we sincerely apologize for the condition of the first room assigned to you. We regret that it did not meet the cleanliness standards we strive to provide, particularly regarding the bathroom. Your comments have been shared with our Housekeeping team for immediate review and improvement to ensure every room is thoroughly inspected before being assigned to our guests, regardless of arrival time. We are pleased that our team was able to promptly arrange a room change and that the second room provided a much more comfortable experience. Your understanding and feedback are greatly appreciated, as they help us continue improving our service. We truly value your comments and hope to have the opportunity to welcome you back to Mercure Jakarta Pantai Indah Kapuk, where we will ensure you enjoy the seamless and comfortable stay you deserve from the moment you arrive. Sincerely, Ricky HALIM Front Office Manager

Dear Mahawin C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Agus S., Thank you for taking the time to share your wonderful review of your stay at Mercure Jakarta Pantai Indah Kapuk. We are delighted to know that you had a pleasant stay and that you enjoyed our convenient location, clean and comfortable room, well-maintained facilities, and the warm hospitality of our team. Your kind words are truly encouraging and will be shared with our colleagues. We also appreciate your constructive feedback regarding our breakfast selection. We understand that every guest has different preferences, and your comments are valuable as we continuously review and enhance our menu variety and offerings to provide a more satisfying dining experience. On your next visit, we would be delighted to prepare a special breakfast based on your preferences whenever possible. Please feel free to let our team know in advance or during your stay, and we will do our best to make your breakfast experience even more enjoyable. Thank you once again for your thoughtful feedback. We are delighted to know that you would consider staying with us again, and we look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk for another memorable stay. Sincerely, Ricky HALIM Front Office Manager

Dear henny h., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager