Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,220 reviews

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Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Telephone
Fax +62 21 22571999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,220 reviews

Customer review rating 5.0/5

Norazhar H. Families - Confirmed reviews ALL

Azhar, Manda, Citra & Towo services were excellent. Do give them an award. Overall my stay was comfortable. But was expecting a belated birthday cake, hehe as my birthday was on 4th May. No worries.

Dear Norazhar H., Thank you for taking the time to share your wonderful review following your stay at Mercure Jakarta Pantai Indah Kapuk. We are truly delighted to know that you had a comfortable stay with us and that the service provided by Azhar, Manda, Citra, and Towo made such a positive impression. Your kind recognition means a lot, and we will certainly share your compliments with them and the entire team. They will be very happy to know their hospitality contributed to your experience. We also appreciate your lovely note regarding your birthday. Please accept our belated birthday wishes! We are sorry we missed the opportunity to surprise you with a birthday cake during your stay, but we truly hope you still had a memorable celebration. At Mercure Jakarta Pantai Indah Kapuk, we always strive to create warm and memorable moments for our guests, and your feedback motivates us to continue improving our service. We look forward to welcoming you back again for another enjoyable stay in the near future. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 1.5/5

Sambasiva R. M. Business - Confirmed reviews ALL

Small rooms. No sufficient lighting in the rooms.

Dear Sambasiva R. M., Warmest greetings from Mercure Jakarta Pantai Indah Kapuk. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your comments, as they provide us with valuable insights to further improve the comfort and experience of our guests. We regret to learn that certain aspects of your stay did not fully meet your expectations, particularly regarding the room lighting and breakfast selection. Your observations are very important to us, and we truly appreciate your candid feedback. With regard to the room lighting, we understand that lighting preferences may vary from guest to guest depending on individual comfort and usage needs. Please allow us to share that additional desk lamps are available upon request for guests who may require brighter lighting within the room. Nevertheless, we appreciate your comments, as they help us review how we can better communicate available amenities and further enhance guest comfort. We also thank you for your suggestion regarding vegetarian breakfast options. Our culinary team continuously reviews guest preferences and dining trends to ensure a more diverse and satisfying breakfast experience for all guests. Your feedback has been shared with the relevant team for consideration as we evaluate opportunities to expand and improve our menu offerings in the future. Should you have any further details or additional suggestions regarding your stay experience, we would be truly grateful to learn more. Understanding our guests’ expectations allows us to continuously refine our services and provide more memorable experiences moving forward. Thank you once again for choosing [Hotel Name] and for sharing your valuable feedback with us. We hope to have the opportunity to welcome you back again in the future and provide you with a more enjoyable and comfortable stay. Warm regards, Ricky HALIM Front Office Manager

Customer review rating 4.0/5

Binti M. Y. A. Solo - Confirmed reviews ALL

Was here on hammersonic trip

Dear Binti M. Y. A., Warm greetings from Mercure Jakarta Pantai Indah Kapuk. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found your experience to be comfortable and safe, especially during your visit for the Hammersonic festival. Providing our guests with a welcoming environment where they can feel relaxed and well cared for remains one of our highest priorities, and we are glad this aspect of your stay was reflected positively. At the same time, we sincerely appreciate your ratings and comments across several areas of your experience. While we are grateful that you chose to stay with us, we understand that there may have been certain aspects of your visit that did not fully meet your expectations. As we are continuously committed to improving our services and facilities, we would be truly grateful if you could kindly share more details regarding your overall stay experience. Should there have been any concerns related to the arrival process, guest room condition, cleanliness, service interactions, facilities, dining experience, or any other touchpoints during your stay, we would sincerely appreciate learning more about them. Understanding the specific areas where we may improve is extremely valuable to us, as it allows our team to review and address opportunities to enhance the overall guest journey. In particular, as many guests visit the city during major events and concerts, we always strive to ensure that both comfort and convenience are consistently maintained even during busy periods. Any additional insights you may be willing to provide regarding what could have made your stay more enjoyable would be greatly appreciated and carefully reviewed by the relevant departments. Thank you once again for choosing [Hotel Name] during your trip, and for taking the time to share your feedback with us. Your comments are genuinely important and help guide our ongoing efforts toward service excellence. We hope to have the opportunity to welcome you back again in the future and provide you with an even more seamless and memorable experience. Warm regards, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Chin C. K. Business - Confirmed reviews ALL

Excellent service of staff, Ms Indah at restaurent

Dear Chin C. K., Thank you very much for sharing your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you were very satisfied with your experience. Your kind words about our service, especially your recognition of Ms. Indah at the restaurant, are greatly appreciated. We will be sure to share your compliments with her and the entire team, as it serves as a great motivation for us to continue delivering exceptional service. Thank you once again for your support. We look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk for another pleasant stay in the near future. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Asok A. Business - Confirmed reviews ALL

It was wonderful to stay at Mercure PIK. I was amazed by the hospitality and the attitude of staffs. They were always ready to go that extra mile to keep me happy and satisfied.

Dear Asok A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It truly means a lot to us to know that your stay at our hotel left such a positive impression. We are especially touched by your kind words about our team’s hospitality and attitude. Creating a warm, welcoming environment where guests feel genuinely cared for is at the core of what we do, so it’s incredibly rewarding to hear that this came through during your stay. Your special mention of our restaurant team brings us great pride. They will be very happy to know their efforts made a difference, and your appreciation will certainly be shared with them as encouragement to keep going the extra mile. Thank you once again for choosing to stay with us and for taking the time to share your experience. We can’t wait to welcome you back and create even more memorable moments together. Sincerely, Ricky Halim Front Office Manager

Other web-users rate our hotel

  • 584 reviews 9.6/10 Location
  • 839 reviews 7/10 Room
  • 1,026 reviews 9.3/10 Service
  • 15 reviews 7.6/10 WiFi
  • 405 reviews 7.8/10 Cleanliness
  • 375 reviews 9.2/10 Food
  • 283 reviews 8.3/10 Amenities
  • 248 reviews 8.4/10 Breakfast

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