Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,093 reviews

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Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Telephone
Fax +62 21 22571999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,093 reviews

Customer review rating 4.5/5

Kok C. A. N. Families - Confirmed reviews ALL

They are able to arrange connecting room for us and the service is good

Dear Kok C. A. N., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Shu Y. K. Families - Confirmed reviews ALL

Excellent service, comfortable and clean room

Dear Shu Y. K., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 2.0/5

Tze H. C. Couples - Confirmed reviews ALL

Rooms feel like not as well maintained compared to just 2/3 years ago. Water pressure in toilet shower is weak. Compared to swissotel next door, which is under the same group, big difference. Aircon control was not working as well. I had a dirty bath towel with stains and some harden dirt stuck on it.

Dear Tze H. C., Thank you for taking the time to tell us about your experience at Mercure Jakarta Pantai Indah Kapuk. We are truly sorry to learn that your recent stay did not meet your expectations, especially knowing that you have experienced better stays with us in the past. Please accept our sincere apologies for the issues you encountered, including the weak water pressure, the malfunctioning air-conditioning control, and most importantly, the unacceptable condition of the bath towel. Cleanliness and comfort are fundamental standards in our hotel, and it is very concerning to learn that we fell short in delivering this during your visit. Rest assured, your comments have been immediately shared with our Housekeeping and Engineering teams for thorough investigation and prompt corrective action. We genuinely appreciate you bringing these matters to our attention, as it gives us the opportunity to improve. Your feedback is invaluable, and we hope you will allow us another opportunity to provide you with the quality experience you rightfully expect and deserve. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Yoel K. Couples - Confirmed reviews ALL

I been jakarta long time ago, i always book my trip / hotel with travel agent. This time they recommend us stay here. Room are good and clean. And this hotel location easy to find food. Thank you Funtrip.indonesia tour and mercure hotel team

Dear Yoel K., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 3.5/5

Agustin L. H. Families - Confirmed reviews ALL

Front desk staff are very helpful and professional. I was able to check in early.

Dear Agustin L. H., Thank you very much for taking the time to share your recent experience with us. We sincerely appreciate your thoughtful feedback, as it allows us to recognize our strengths while also identifying areas where we can improve. We are truly pleased to learn that you found our Front Desk team to be helpful and professional. Providing warm, efficient, and personalized service is a top priority for us, and it is gratifying to know that our team was able to assist you effectively, including accommodating your early check-in request. Your kind remarks will certainly be shared with our colleagues, as they serve as great encouragement to continue delivering exceptional service. At the same time, we would like to extend our sincere apologies regarding the condition of the bathroom and the lighting in your room. Cleanliness and comfort are fundamental standards in our hotel, and we regret that we did not meet your expectations in this instance. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. We are reinforcing our inspection procedures to ensure that all guest rooms meet the highest level of cleanliness and maintenance before arrival. Your feedback is invaluable to us, and we are committed to continuously improving our facilities and services. We hope you will give us another opportunity in the future to provide you with a stay that fully reflects the quality and standards we strive to uphold. Thank you once again for your constructive feedback. We look forward to welcoming you back and delivering a more seamless and comfortable experience on your next visit. Warm regards, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 559 reviews 9.7/10 Location
  • 809 reviews 7/10 Room
  • 947 reviews 9.2/10 Service
  • 14 reviews 6.9/10 WiFi
  • 392 reviews 7.8/10 Cleanliness
  • 359 reviews 9.1/10 Food
  • 278 reviews 8.2/10 Amenities
  • 237 reviews 8.5/10 Breakfast

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