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Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating 4.4/5 2,285 reviews

Mercure Jakarta Pantai Indah Kapuk
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Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Services for children
  • Air conditioned
  • SOEKARNO HATTA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Our accommodations

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City side, Ocean/Sea view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: Ocean/Sea view, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe
Rooms

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Non contractual photo

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,285 reviews

tripadvisor

TripAdvisor Rating 4.5/5

485 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good stay

Customer review rating 4.4/5

Ngadi B. Business - 01/04/2020 Confirmed reviews ALL

good breakfast, very good front desk staffing

Dear Mr. b. Ngadi, Thank you for your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are excited learn that you had a pleasant stay and valued the breakfast and the services extended by our associates at the front desk. We sincerely appreciate you kind words and pleased to share them with all the team members. Thank you again for your feedback, we hope to welcome you back again soon. Stay Safe and Healthy! Sincerely, Dosen SINAGA Hotel Manager

Awesome service

Customer review rating 4.4/5

William Y. Business - 30/03/2020 Confirmed reviews ALL

Had an awesome stay with Mercure at Pik in Jakarta, Indonesia. I must say despite the setbacks caused by Covid-19 the team at Mercure did a splendid job in continuously providing their services to in house guest making us feel at home.

Dear Mr. William Tim Y., Thank you for your loyalty as our Accor Live Limitless member. We are thrilled to learn that you had an awesome stay experience and valued the services extended by our associates. We sincerely appreciate you kind words and please to share them with all the team members. Thank you again for sharing your experience, we hope to welcome you back again soon. Stay Safe and Healthy! Sincerely, Dosen SINAGA Hotel Manager

Nothing special

Customer review rating 4.4/5

Audi Solo - 30/03/2020 Confirmed reviews ALL

Ordinary foods choice, narrow room but expensive price

Dear Mr. Audi H., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Pantai Indah Kapuk. We sincerely regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback are sincerely appreciated and have been duly noted as reference for our improvement. Thank you again for your feedback, it is our hope that you will give us the opportunity to better serve you in the near future. We sincerely wish you and your loved ones stay safe and healthy! Sincerely, Dosen SINAGA Hotel Manager

Well located

Customer review rating 4.4/5

Anonymous Business - 28/03/2020 Confirmed reviews ALL

The hotel connecting to the mall and close with the airport. The room also clean and comfortable to stay.

Dear Ms. Fran S., Thank you for your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you had a pleasant stay and valued the location of our hotel. Your kind words are sincerely appreciated and have been shared with the rest of the team. Thank you again for sharing your experience, we hope to welcome you back again soon. Stay Safe and Healthy! Sincerely, Dosen SINAGA Hotel Manager

well located

Customer review rating 4.4/5

Shirsha V. Business - 27/03/2020 Confirmed reviews ALL

all amenities required were available and i got a awesome view from my room. i was fully satisfied. hope to visit again.

Dear Ms. Shirsha V., Thank you for your loyalty as our Accor Live Limitless member. We are thrilled to learn that you had a great stay and valued our location and enjoyed the awesome views from the room. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to welcome you back again soon. Stay Safe and Heathy! Sincerely, Dosen SINAGA Hotel Manager

Excellent staff excellent everything

Customer review rating 4.4/5

Mumtaz H. Business - 25/03/2020 Confirmed reviews ALL

Excellent customer service very friendly staff great food great service, each and every member of the staff were great special thanks to Ninik what a wonderful person she is, the time I arrived till the time I left I was treated like VIP Thanks Mercure My special thanks to the staff

Dear Mumtaz H., Thank you for your loyalty as our Accor Live Limitless member. We are thrilled to learn that you had a great stay and valued our food and service quality. Your feedback is sincerely appreciated and has been shared with all of the team members, especially Ms. Ninik and Ms. Michiko. Thank you again for your feedback, we look forward to your future visits when future travel brings you to Jakarta. Sincerely, Ramos Jonathan Front Office Manager

Good stay

Customer review rating 4.4/5

Jauzy A. Business - 24/03/2020 Confirmed reviews ALL

Nicely

Dear Jauzy a., Thank you for your loyalty as our Accor Live Limitless member. We very much appreciate your feedback regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is a great pleasure to receive your fantastic feedback and I will be pleased to share them with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure to be at your service, we look forward to welcoming you back again soon. Sincerely, Ramos Jonathan Front Office Manager

strategical position

Customer review rating 4.4/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

3 days for business but i brought my family friendly staff remarkable facilities very good breakfast

Dear Mr. Luca C., We very much appreciate your comments regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are thrilled to read your feedback knowing that you had very pleasant stay and valued our strategic location, facilities, breakfast, and the services extended by our associates. Your feedback are certainly appreciated and have been shared with the rest of the team. It was a great pleasure to be at your service and we look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Strategic Place

Customer review rating 4.4/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

The room was very nice and the service was very good.

Dear Mr. Michael H., We very much appreciate your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. It is such a great pleasure to receive your superb feedback. Glad to hear that you had a very pleasant stay and valued the location of our Hotel and services provided by our associates. We sincerely appreciate your kind words regarding our hotel and services and gladly share them with the rest of the team. We look forward to your future visits Sincerely, Dosen SINAGA Hotel Manager

Good Stay, Nice Room, Great Food

Customer review rating 4.4/5

Vincent C. Friends - 17/03/2020 Confirmed reviews ALL

Room is perfect; with quality bedding and amenities. Great food we had while having lunch at NSNTR restaurant. Should try their Chef Recommendation menu.

Dear Mr. Vincent C., Thank you for your loyalty as our Accor Live Limitless member. We are thrilled to learn that you had a great stay and valued our bedding quality, amenities, and food recommendations. Your great feedback is sincerely appreciated and has been shared with the rest of the team. We thank you for your feedback, and look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Great Stay.

Customer review rating 4.4/5

Zahid Business - 14/03/2020 Confirmed reviews ALL

Pleasant stay with friendly staff and very convenient location of the hotel itself.

Dear Mr. Zahid N., Thank you for your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you had a great stay experience, valued our location and the services rendered by the team. Your feedback is sincerely appreciated and has been shared with the rest of the team. Thank you again for your feedback, It was a great pleasure to be at your service and we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Good Stay

Customer review rating 4.4/5

Andi Families - 12/03/2020 Confirmed reviews ALL

Nice Place to stay Excellent staff Excellent service A lot of restaurant around the Area Close to the airport.

Dear Mr. Andi W., Thank you for your loyalty as our Accor Live Limitless member. We are thrilled to learn that you had a pleasant stay, valued our location and the services, and enjoyed what the surrounding has to offer. Your feedback is sincerely appreciated and has been shared with the rest of the team. Thank you again for your feedback, It was a great pleasure to be at your service and we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Well located.

Customer review rating 4.4/5

Victor K. Business - 12/03/2020 Confirmed reviews ALL

Spent 3 days business trip. Covid times...the staff was patient and courteous. Helped us to check out. The cleaniness of the room was good. However in room 1927, the shower door leaks. The whole bathroom becomes wet after a shower. Door needs repair.

Dear Mr. Victor K., Thank you for your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you had a pleasant stay, valued the courtesy of our associates, and the cleanliness of the room. Your kind words are sincerely appreciated and has been shared with the rest of the team. Your feedback regarding the bathroom is duly noted and has been shared with our technical director and his team for improvement. Thank you again for your feedback, we look forward o welcoming you back again soon. Sincerely Yours, Dosen SINAGA Hotel Manager

Good location,

Customer review rating 4.4/5

Darmanto Couples - 12/03/2020 Confirmed reviews ALL

Nice stay, good service for all accor member

Dear Mr. Darmanto S., Thank you for your loyalty as our Accor Live Limitless gold member. We are happy to learn that you had a pleasant stay and valued our location and the services. Your feedback is certainly appreciated and has been shared with the rest of the team. It was certainly a great pleasure to be at your service, we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Amazing enthusiastic team at the lobby

Customer review rating 4.4/5

J. Families - 12/03/2020 Confirmed reviews ALL

It was a very pleasant stay in Mercure Jakarta PIK Avenue. I arrived early around 1 pm in the hotel, but the super friendly lady in the front desk, Michiko, greet me with enthusiasm and gave me the room key. The hotel seems busy at that time. I like the room, nice and fresh room. No complain at all. I was going back and forth between the room and other places, and the team in the lobby always greet me everytime I entered the lobby. I was amazed, and it made me feel happy. Thank you Mercure Jakarta PIK Avenue. Definitely will stay there whenever I have plans in PIK.

Dear Ms. J., Thank you for your loyalty as our Accor Live Limitless member. We are happy to learn that you had a very pleasant stay, valued the courtesy and enthusiasm of our associates, especially Ms. Michiko and the team at the lobby. We value your kind words and we are pleased to shared them with the rest of the team. It was certainly a great pleasure to be at your service, we look forward to your future visits. Sincerely Yours, Dosen SINAGA Hotel Manager

Really good back again to Mercure PIK

Customer review rating 4.4/5

Y. L. Families - 11/03/2020 Confirmed reviews ALL

This is not the first time I stay in Mercure PIK, and as usual, I love stay in Mercure PIK. Everything was smooth, the receptionist is responsive. I used my upgrade voucher and was upgraded to suite room. My kids really loved it.

Dear Ms. Y., Thank you for your loyalty as our Acor Live Limitless member. We are very excited to learn that you had a great stay. Happy to know that your kids loved the suite room, and overall your experience was pleasant. Your kind words regarding our associates at the reception is sincerely appreciated and have been shared with the rest of the team. Thank you again for your feedback, we look forward to your future visits. Sincerely, Dosen SINAGA Hotel Manager

Pleasant hotel in up-market area

Customer review rating 4.4/5

Anonymous Friends - 10/03/2020 Confirmed reviews ALL

Room was large and comfortable. You could install more storage in both the bedroom and bathroom.

Dear Ms. Denise K., We very much appreciate your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you had a pleasant stay experience and valued the comfort and spaciousness of the room. We value your feedback and gladly share them with all the team members. Thank you again for your feedback, It was certainly a great pleasure to be at your service and we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Good location

Customer review rating 4.4/5

P E. L. Business - 09/03/2020 Confirmed reviews ALL

Friendly hospitality from the check in moment until i checked out the property.

Dear Mr. Poeloeng Effendy L., Thank you for your loyalty as our Accor Live Limitless member. We very much appreciate your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that your stay was pleasant right from your arrival to departure. Glad to know that you valued the location of our hotel. It was a great pleasure to be at your service, we are looking forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Happy with family

Customer review rating 4.4/5

Lukman Families - 09/03/2020 Confirmed reviews ALL

Excellent

Dear Mr. Lukman H., Thank you for your loyalty as our Accor Live Limitless member. We very much appreciate your feedback regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. we are thrilled to learn that you and your family had an excellent stay. I will be pleased to share your kind words with the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure to be at your service, we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

excelent

TripAdvisor rating 4.5/5

dzldvn Business - 07/03/2020 TripAdvisor review

keep do the good service with smile..keep the clean room and nice meal at bfast time..and i think add more variant welcome drink will be nice add put some peanut or chip also..so can really enjoy time while waiting..and consider add shuttle bus to airport

Dear dzldvn, Thank you for this five bubble review. Glad to know that you enjoyed the level of services and the smiles around the hotel. Your comments on the cleanliness and breakfast experience at NSNTR are much appreciated. Thank you for sharing your feedback. We look forward to welcoming you back again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk
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