Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,182 reviews

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Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,182 reviews

Customer review rating 4.5/5

Li C. S. Business - Confirmed reviews ALL

overall is pleasant stay

Dear Li C. S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are delighted to know that you had a comfortable and overall pleasant stay, and that our friendly team contributed positively to your experience. We truly appreciate your kind words regarding our staff member who assisted you in Mandarin. We are very proud to have team members who go the extra mile with patience and dedication, and your recognition will certainly be shared with the team as encouragement. At the same time, we sincerely apologize for the cleanliness issue you encountered, particularly the dust on top of the cupboard in your room. Thank you for bringing this to our attention, as it helps us improve. Please rest assured that we will follow up closely with our housekeeping team to ensure our cleanliness standards are consistently maintained. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Bomi L. Solo - Confirmed reviews ALL

Upon check-in, the staff member Agnes welcomed me so warmly and kindly. Although my stay was brief due to my schedule, the room was comfortable and cozy. The staff across all sections were genuinely friendly, which made for a wonderful and memorable start to my Jakarta journey. The hotel features numerous event halls and is very well-kept, with a noticeably large number of business travelers. The direct connection to the mall was also a great convenience.

Dear Bomi L., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Josh S. Business - Confirmed reviews ALL

All round winner for me.. comfortable rooms to a good little gym, plenty of good local and international foods around.. awesome staff! Friendly and happy.. See you next month

Dear Josh S., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Ardian B. S. Couples - Confirmed reviews ALL

​My wife and I had a fantastic stay at this hotel and couldn't be happier with our experience. ​Exceptional Service: The team is super friendly from check-in to check-out. ​Fantastic Dining: The breakfast is great, and the overall food quality is delicious. Great job, Chef! A special shout-out to Indah and the team, who truly took great care of us and made us feel welcome throughout our stay. ​Perfect Room & View: We stayed in a wonderful corner room that was very clean, nicely designed, and offered a spectacular view. ​Strategic Location: The hotel is in a prime spot, making it easy to get around and enjoy the best of the area. ​Everything was clean and well-managed. We had a wonderful time and highly recommend this hotel to anyone looking for a top-notch stay in Jakarta

Dear Ardian B. S., Warmest greetings from Mercure Jakarta Pantai Indah Kapuk. We would like to express our deepest gratitude to you and your wife for taking the time to share your kind and thoughtful feedback regarding your recent stay with us. It truly brings us immense joy and pride to know that both of you had such a pleasant and memorable experience. Your generous words are sincerely appreciated and mean more to us than we can fully express. At Mercure Jakarta Pantai Indah Kapuk, we are passionate about creating warm, welcoming, and memorable experiences for each of our guests, and it is incredibly rewarding to learn that we were able to meet your expectations during your stay together. Feedback like yours not only reassures us that we are on the right path, but also inspires us to continuously strive for excellence in every aspect of our service. Please rest assured that your kind comments will be shared with our entire team. They will be absolutely delighted to hear your praise, as it serves as a wonderful motivation for all of us to keep improving and to consistently deliver heartfelt hospitality to every guest we have the pleasure of welcoming. Thank you once again to you and your wife for your generous support and for choosing Mercure Jakarta Pantai Indah Kapuk as your preferred accommodation. It was truly our pleasure to have you both with us. We are genuinely looking forward to welcoming you and your wife back again in the near future, and we hope your next visit will be even more delightful, comfortable, and unforgettable. Wishing you both all the very best, and we hope to see you again soon. Yours sincerely, Ricky Halim Front Office Manager

Customer review rating 4.5/5

M. M. Couples - Confirmed reviews ALL

The location is strategic, friendly and welcoming staff starting from check in until check out, room is spotless. Overall I really enjoy my stay at Mercure PIK.

Dear M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It means a lot to know that you found our location convenient and that our team made you feel welcomed throughout your entire stay—from check-in to check-out. Your kind words about the cleanliness of the room are also greatly appreciated, as we take great pride in maintaining a comfortable and spotless environment for our guests. We’re especially happy to hear that you genuinely enjoyed your time with us. Your feedback is incredibly encouraging for our team, and it motivates us to continue delivering the best possible experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 567 reviews 9.6/10 Location
  • 836 reviews 6.9/10 Room
  • 988 reviews 9.3/10 Service
  • 15 reviews 7.6/10 WiFi
  • 395 reviews 7.8/10 Cleanliness
  • 360 reviews 9.1/10 Food
  • 280 reviews 8.3/10 Amenities
  • 239 reviews 8.2/10 Breakfast

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