Dear Mrs. Vivian F., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your experience with us. First and foremost, please accept our sincere apologies for the delay in having your room ready, especially when you had planned your arrival around our scheduled 2:00 PM check-in time. We completely understand how disappointing and frustrating it must have been to arrive at 2:50 PM and still be asked to wait for your room. This is certainly not the experience we wish to create for our guests. Please be assured that we will investigate this matter internally and review our room preparation and guest handling procedures to prevent similar situations from happening again. We truly appreciate your feedback and hope you will give us another opportunity to restore your confidence in our service and provide you with the comfortable and welcoming experience you originally expected. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Devid j., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you found our room comfortable and appreciated the friendliness of our team, particularly Naya during your check-in, as well as our breakfast team for their attentive and efficient service. However, we sincerely apologize for the unexpected phone call at 2:09 AM, especially after your long journey from Vancouver and while you were resting in your room. We fully understand how disturbing and frustrating this experience must have been, and we regret that the call interrupted your much-needed rest. Please be assured that we take this matter seriously and are currently following up internally with the relevant team to investigate what happened. We will also review our communication procedures, particularly regarding contacting guests during late-night hours, to ensure that their privacy and comfort are always respected. We truly appreciate your constructive feedback, as it helps us identify areas where we need to improve. At the same time, we are grateful for your kind recognition of Naya and our breakfast team, and we will certainly share your compliments with them. We sincerely hope that this incident will not overshadow the otherwise pleasant experience you had with us. Thank you once again for your valuable feedback, and we look forward to welcoming you back for an even better stay in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Timothy T., Warm greetings from Mercure Jakarta Grogol. Thank you so much for your wonderful feedback! We are delighted to know that everything met your expectations and that you enjoyed your stay with us. Your kind words are truly appreciated and motivate our team to continue delivering the best hospitality experience. We look forward to welcoming you back for another pleasant stay! Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs. Hartati C. Warm greetings from Mercure Jakarta Grogol. Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the cleanliness and comfort of our property, as well as the breakfast provided. It is also wonderful to know that our convenient location and easy access to transportation made it easier for you to explore the surrounding areas. Your kind feedback means a lot to us and motivates our team to continue providing the best possible service and experience for every guest. We truly appreciate your stay with us and look forward to welcoming you back on your next visit. Thank you! Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Vincent C. S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback with us. While we are pleased to hear that you found the room comfortable, we sincerely apologize for the inconvenience and frustration caused by the air-conditioning issue during your stay. We understand how disappointing it must have been to spend several hours in an uncomfortable room, especially after the initial maintenance visit did not resolve the problem. We also regret that the room change experience left you feeling unwelcome. This is certainly not the level of service we strive to provide, and we understand your expectations of a hotel of our standard. Please be assured that your feedback has been taken seriously and will be shared with our relevant teams to review our maintenance response, communication, and room relocation procedures. We appreciate you bringing these matters to our attention, as your comments help us identify areas where we need to improve. We sincerely apologize once again and hope to have the opportunity to provide you with a much better experience on your next visit. Warm Regard, Indrayani Sudoyo General Manager

Dear Boon M. K. T., Warm greetings from Mercure Jakarta Grogol. Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a great stay at our hotel. It is always rewarding to know that our guests have enjoyed their experience, and your kind words are truly appreciated by our entire team. Guest satisfaction is very important to us, and feedback like yours motivates us to continue delivering warm hospitality and excellent service to everyone who stays with us. We hope your time with us was comfortable and memorable, and that we will have the pleasure of welcoming you back again in the near future. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another pleasant and enjoyable stay. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Slamat T. T., Warm greetings from Mercure Jakarta Grogol. Thank you for bringing this matter to our attention. We apologize for the confusion caused by the hotel name displayed on Google Maps, especially when arranging taxi or ride-hailing services. We would like to inform you that we have updated the hotel name on Google Maps to Mercure Jakarta Grogol. However, we will review the listing once again to ensure that the correct name is displayed and to minimize any confusion for our guests and drivers. We truly appreciate your feedback, as it helps us improve the convenience and overall experience of our guests. Thank you for your understanding, and we look forward to welcoming you back to Mercure Jakarta Grogol. Warm Regard, Indrayani Sudoyo General Manager

Dear Ms Adrianne J., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that, overall, you had a pleasant stay and appreciated the cleanliness of the room, the friendliness and helpfulness of our staff, and the assistance provided by our security team in finding a parking space. However, we sincerely apologize for the inconvenience caused by the initial room allocation. We understand your disappointment in finding two twin beds in the room despite having booked a Classic King Bed room and having the bed type confirmed during check-in. We recognize that receiving the correct room configuration should have been ensured from the beginning, without requiring you to experience the inconvenience of changing rooms. We also appreciate your honest comments regarding the room upgrade. We understand your perspective that an upgrade should offer a noticeable improvement in room size, facilities, or overall experience, rather than simply a different floor location. Your feedback is valuable, and we will share it with our team to review how room allocation issues and room upgrades are handled and communicated to our guests. Once again, please accept our apologies for the initial hiccups, and thank you for acknowledging the efforts of our team throughout your stay. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back to Mercure Jakarta Grogol and provide you with a smoother and more satisfying experience from the moment you arrive. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Hardy S., Warm greetings from Mercure Jakarta Grogol. Thank you so much for your wonderful review! We’re delighted to hear that you had such an enjoyable stay with us and that the complimentary room upgrade made your experience even more special. It’s lovely to know that our team’s friendliness and helpfulness made you feel welcome throughout your visit. We’re especially happy to hear your kind words about our restaurant team member who served you coffee. We will be sure to share your compliments with her, as recognition like this means a great deal to our team. Your appreciation is truly rewarding and motivates us to continue delivering warm and attentive service to all our guests. Thank you once again for choosing to stay with us and for sharing such thoughtful feedback. We look forward to welcoming you back for another wonderful and memorable stay in the near future! Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Stephen P., Warm greetings from Mercure Jakarta Grogol. Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay with us and found it to be the perfect place to relax before heading into the city. It’s always wonderful to know that our guests had a comfortable and pleasant experience. We truly appreciate you taking the time to share your feedback and hope to have the pleasure of welcoming you back again whenever your travels bring you our way. Wishing you all the best for your future travels! Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs Imelda H. Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Krisna P. G. Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your detailed feedback regarding your stay at Mercure Jakarta Grogol. We sincerely apologize that your experience did not meet the standards you expected from Mercure. We are particularly concerned to hear about the condition of the water during your stay. We fully understand how unpleasant and worrying it must have been to notice an unusual smell and yellowish water, especially when using the shower and bathtub. Please be assured that this matter has been taken seriously and will be followed up with our Engineering team for a thorough inspection of the water supply and related systems. We also sincerely apologize if the service you received from our reception team felt less warm and attentive compared with your experiences at other Mercure properties. Your feedback is valuable, and we will use it as an opportunity to improve our team's service and hospitality. Thank you again for bringing these matters to our attention. We truly regret the inconvenience caused and hope to have the opportunity to provide you with a much better experience on your next visit. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Steve A. L., Warm greetings from Mercure Jakarta Grogol. Thank you for choosing Mercure Jakarta Grogol as the first stay of your birthday celebration! We are delighted to hear that you enjoyed our welcome drink, the traditional Beer Pletok, especially as a refreshing treat upon your arrival. We are also happy to know that you appreciated the dodol provided as a room amenity. We hope these little touches helped make your birthday stay more memorable and gave you a taste of our local Indonesian hospitality. It was a pleasure having you with us, and we look forward to welcoming you back for another special occasion! Warm Regard, Indrayani Sudoyo General Manager

Dear Muhammad A. F., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback with us. We are pleased to hear that overall you enjoyed your stay at Mercure Jakarta Grogol. We sincerely apologize that our breakfast selection and the taste of some of the dishes did not meet your expectations. Your comments regarding the limited variety and seasoning will be shared with our Food & Beverage team for further evaluation and improvement. We also apologize for the inconvenience caused by the trash bin in your room not being emptied regularly. This does not reflect the level of service we aim to provide, and we will reinforce our housekeeping standards to ensure better attention to detail. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable experience on your next stay. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Peter C., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and comfortable, providing a relaxing place to rest after a long day at work. We also appreciate your feedback regarding our location and will continue to do our best to ensure a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Herman L. Warm greetings from Mercure Jakarta Grogol. Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay and enjoyed the room and breakfast. It is also wonderful to know that Bu Risya and Bu Bila were able to provide helpful and attentive service throughout your stay. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay with us. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Ahmad F. M. S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your detailed feedback with us. We are pleased to know that you enjoyed our helpful staff, newly renovated facilities, clean and spacious rooms, comfortable bed, air conditioning, and strong water pressure. We sincerely apologize for the inconvenience caused by the traffic noise and for the breakfast and barista coffee not meeting your expectations. Your comments regarding food freshness and quality have been shared with our Food & Beverage team for further improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Ahmad R. Z., Warm greetings from Mercure Jakarta Grogol. Thank you so much for choosing to stay with us! We’re happy to hear that our place was a suitable option for your one-night stay. We truly appreciate you taking the time to share your experience with us. It was a pleasure having you as our guest, and we hope you had a comfortable and pleasant stay. We would be delighted to welcome you back again in the future, whether for a short stay or a longer visit. Wishing you safe and enjoyable travels ahead! Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Nicholas B. D., Warm greetings from Mercure Jakarta Grogol. Thank you very much for sharing such a wonderful review with us. We are truly delighted to hear that your stay exceeded expectations and that you enjoyed the Suite upgrade as part of your ALL Gold membership. It is especially pleasing to know that you appreciated the spacious living room, complimentary minibar and traditional snacks, as well as the comfortable bathtub in the bathroom. We are also glad that our breakfast selection and freshly prepared Hot Latte added to your experience. We are sorry you did not have the opportunity to try our sauna and ice bath during this stay. We hope you will have the chance to enjoy these facilities on your next visit, especially after a long day when a little relaxation and muscle recovery are much needed. Your kind recommendation means a great deal to our team, and we truly appreciate your recognition of the experience we strive to provide. We look forward to welcoming you back soon for another memorable stay. Warm Regard, Indrayani Sudoyo General Manager