Mercure Jakarta Grogol 4 stars

Customer review rating (ALL Rating) 4.5/5 91 reviews

Mercure Jakarta Grogol - Image 1
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Description

Hotel extras

  • Located only a 30-minute drive from Soekarno Hatta International Airport

  • Close to the biggest shopping mall Taman Anggrek and Central Park

  • 12-minute drive to Jakarta Aquarium located Neo Soho Mall

  • Near by Jakarta - Tangerang commuter line station

  • 10 minutes away to Trisakti & Tarumanegara University and Indosiar & SCTV Television Station.

Our accommodation(s)

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Room 1

Hotel location

Mercure Jakarta Grogol

Jalan Daan Mogot 50 B
11460 JAKARTA
Indonesia

GPS:-6.161943, 106.77206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  91 reviews

Customer review rating 4.5/5

Naufal F. Families - Confirmed reviews ALL

Dear Mr Naufal F., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Customer review rating 4.0/5

Dewi U. S. Solo - Confirmed reviews ALL

Dear Mrs Dewi U. S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your thoughtful feedback with us. We are delighted to know that you appreciated the room upgrade and enjoyed the variety of our breakfast offerings. It is always rewarding to hear that our guests had a pleasant stay. We also appreciate your comments regarding your arrival experience. As a Platinum member, your loyalty is truly valued, and we understand your expectation for a little more flexibility with the check-in time. While we always do our best to accommodate early arrivals whenever rooms are ready, availability on the day may occasionally prevent us from doing so. We sincerely apologize that we were unable to offer you an earlier check-in on this occasion. It is wonderful to hear that you are already planning to return for a longer West Jakarta staycation. We truly look forward to welcoming you back and providing you with another memorable experience. Warm Regard, Indrayani Sudoyo General Manager

Customer review rating 4.0/5

Hendry A. Business - Confirmed reviews ALL

Dear Mr Hendry A., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback with us. We truly appreciate your comments, as they help us improve our service. We sincerely apologize for the inconvenience you experienced during your stay. We understand how inconvenient this situation must have been and we agree that all rooms should be thoroughly checked and fully prepared before our guests arrive. Your feedback has been shared with our housekeeping and engineering teams to strengthen our pre-arrival inspection process. Regarding the sauna and cold pool, we sincerely apologize for the waiting time you experienced. Kindly note that, for the comfort and safety of our guests, the sauna and ice bath are prepared upon request and require prior confirmation with our staff before use. We regret that this was not clearly communicated during your stay and understand how this led to the inconvenience you experienced. We will also ensure our team provides clearer information to future guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the seamless and enjoyable experience you deserve. Warm Regard, Indrayani Sudoyo General Manager

Customer review rating 5.0/5

Cindy S. H. Families - Confirmed reviews ALL

Dear Ms Cindy S. H., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Customer review rating 4.5/5

Jin S. Solo - Confirmed reviews ALL

Dear Mr Jin S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Other web-users rate our hotel

  • 28 reviews 7.2/10 Location
  • 85 reviews 8.1/10 Room
  • 62 reviews 8.4/10 Service
  • 51 reviews 6.8/10 Cleanliness
  • 40 reviews 8.8/10 Vibe
  • 33 reviews 6.8/10 Comfort
  • 24 reviews 9.2/10 Breakfast
  • 6 reviews 10/10 Pool

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