Mercure Jakarta Grogol 4 stars

Customer review rating (ALL Rating) 4.4/5 53 reviews

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Description

Hotel extras

  • Located only a 30-minute drive from Soekarno Hatta International Airport

  • Close to the biggest shopping mall Taman Anggrek and Central Park

  • 12-minute drive to Jakarta Aquarium located Neo Soho Mall

  • Near by Jakarta - Tangerang commuter line station

  • 10 minutes away to Trisakti & Tarumanegara University and Indosiar & SCTV Television Station.

Our accommodation(s)

Hotel location

Mercure Jakarta Grogol

Jalan Daan Mogot 50 B
11460 JAKARTA
Indonesia

GPS:-6.161943, 106.77206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  53 reviews

Customer review rating 4.5/5

Fanny L. Families - Confirmed reviews ALL

clean room and friendly staff

Yth. Ibu Fanny L., Salam hangat dari Mercure Jakarta Grogol. Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda. Kami sangat senang mengetahui bahwa Anda menikmati masa menginap bersama kami. Komentar baik Anda menjadi motivasi bagi seluruh tim kami untuk terus memberikan pelayanan terbaik. Kami tunggu kedatangan Anda kembali dalam waktu dekat. Salam Hangat, Indrayani Sudoyo General Manager

Customer review rating 3.5/5

Eri S. Couples - Confirmed reviews ALL

It was comfortable overall and all the staff were nice. However there are quite few things need attention. The bathroom has no fan so it gets extremely steamy when you have shower. Also not much body soap and conditioner. The TV keeps turning on every 30mins even at night which disturbed our sleep.

Dear Mr Eri S. Warm greetings from Mercure Jakarta Grogol. Thank you for your feedback and for highlighting our friendly staff and overall comfort. We’re sorry about the issues you experienced with the bathroom ventilation, toiletries, and the TV disturbance at night. Your comments have been shared with our team for improvement, and we hope to welcome you back for a much better stay next time. Warm regards, Indrayani Sudoyo General Manager

Customer review rating 3.5/5

Valdi W. S. Families - Confirmed reviews ALL

Road noise is still heard from room facing main the main road. THERE ARE A LOT OF FLIES, MOSQUITOS, in the lobby area & breakfast area. There is even mosquito in my room, eventho its in 8th floor. Pile of trashes near the entrance gate is really really a letdown. Other than that, everything was good. Breakfast selection was superb.

Dear Mr. Valdi W. S., Warmest Greeting From Mercure Jakarta Grogol, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused during your stay, especially regarding the road noise, the mosquitoes and flies around the lobby, breakfast area, and guest room, as well as the cleanliness issue near the entrance gate. Please rest assured that your comments have been shared with the related departments for immediate corrective action and improvement. We are currently strengthening our pest control treatment and paying closer attention to the cleanliness surrounding the hotel area to ensure a more comfortable experience for our guests. We truly appreciate your positive remarks regarding our breakfast selection and the overall experience aside from the issues mentioned. Your feedback is very valuable for us to continue improving our service and facilities. We hope to have another opportunity to welcome you back and provide you with a much better stay experience in the future. Warm regards, Friendy I Rares General Manager

Customer review rating 5.0/5

Hengki A. Families - Confirmed reviews ALL

Hotel with good facility. Provide with smart TV, wifi. Fast check in process. F&B Team that provide good services.

Dear Mr Hengki A., Warm greetings from Mercure Jakarta Grogol. Thank you for your wonderful review. We are delighted to hear that you enjoyed our facilities, including the smart TV, WiFi, and fast check-in process. It is also great to know that our F&B team provided you with excellent service. Your kind words truly motivate us to continue delivering the best experience for our guests. We look forward to welcoming you again soon. Warm regards, Friendy I Rares General Manager

Customer review rating 5.0/5

Randy J. Families - Confirmed reviews ALL

Service, facility, kids activity, generous upgrade for member. Excellent

Dear Mr Randy J. Warm greetings from Mercure Jakarta Grogol. Thank you for your wonderful review! We’re delighted to hear you enjoyed the service, facilities, and kids’ activities, and that the member upgrade made your stay even more special. Your kind words mean a lot to our team, and we look forward to welcoming you and your family back again soon! Warm regards, Friendy I Rares General Manager

Other web-users rate our hotel

  • 19 reviews 8.3/10 Location
  • 64 reviews 7.6/10 Room
  • 42 reviews 8.6/10 Service
  • 41 reviews 5.8/10 Cleanliness
  • 38 reviews 7.5/10 Amenities
  • 31 reviews 8.5/10 Vibe
  • 24 reviews 7.1/10 Comfort
  • 18 reviews 9.2/10 Breakfast

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