Dear Mr Krisna P. G. Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your detailed feedback regarding your stay at Mercure Jakarta Grogol. We sincerely apologize that your experience did not meet the standards you expected from Mercure. We are particularly concerned to hear about the condition of the water during your stay. We fully understand how unpleasant and worrying it must have been to notice an unusual smell and yellowish water, especially when using the shower and bathtub. Please be assured that this matter has been taken seriously and will be followed up with our Engineering team for a thorough inspection of the water supply and related systems. We also sincerely apologize if the service you received from our reception team felt less warm and attentive compared with your experiences at other Mercure properties. Your feedback is valuable, and we will use it as an opportunity to improve our team's service and hospitality. Thank you again for bringing these matters to our attention. We truly regret the inconvenience caused and hope to have the opportunity to provide you with a much better experience on your next visit. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Steve A. L., Warm greetings from Mercure Jakarta Grogol. Thank you for choosing Mercure Jakarta Grogol as the first stay of your birthday celebration! We are delighted to hear that you enjoyed our welcome drink, the traditional Beer Pletok, especially as a refreshing treat upon your arrival. We are also happy to know that you appreciated the dodol provided as a room amenity. We hope these little touches helped make your birthday stay more memorable and gave you a taste of our local Indonesian hospitality. It was a pleasure having you with us, and we look forward to welcoming you back for another special occasion! Warm Regard, Indrayani Sudoyo General Manager

Dear Muhammad A. F., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback with us. We are pleased to hear that overall you enjoyed your stay at Mercure Jakarta Grogol. We sincerely apologize that our breakfast selection and the taste of some of the dishes did not meet your expectations. Your comments regarding the limited variety and seasoning will be shared with our Food & Beverage team for further evaluation and improvement. We also apologize for the inconvenience caused by the trash bin in your room not being emptied regularly. This does not reflect the level of service we aim to provide, and we will reinforce our housekeeping standards to ensure better attention to detail. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable experience on your next stay. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Peter C., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and comfortable, providing a relaxing place to rest after a long day at work. We also appreciate your feedback regarding our location and will continue to do our best to ensure a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Herman L. Warm greetings from Mercure Jakarta Grogol. Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay and enjoyed the room and breakfast. It is also wonderful to know that Bu Risya and Bu Bila were able to provide helpful and attentive service throughout your stay. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay with us. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Ahmad F. M. S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your detailed feedback with us. We are pleased to know that you enjoyed our helpful staff, newly renovated facilities, clean and spacious rooms, comfortable bed, air conditioning, and strong water pressure. We sincerely apologize for the inconvenience caused by the traffic noise and for the breakfast and barista coffee not meeting your expectations. Your comments regarding food freshness and quality have been shared with our Food & Beverage team for further improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Ahmad R. Z., Warm greetings from Mercure Jakarta Grogol. Thank you so much for choosing to stay with us! We’re happy to hear that our place was a suitable option for your one-night stay. We truly appreciate you taking the time to share your experience with us. It was a pleasure having you as our guest, and we hope you had a comfortable and pleasant stay. We would be delighted to welcome you back again in the future, whether for a short stay or a longer visit. Wishing you safe and enjoyable travels ahead! Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Nicholas B. D., Warm greetings from Mercure Jakarta Grogol. Thank you very much for sharing such a wonderful review with us. We are truly delighted to hear that your stay exceeded expectations and that you enjoyed the Suite upgrade as part of your ALL Gold membership. It is especially pleasing to know that you appreciated the spacious living room, complimentary minibar and traditional snacks, as well as the comfortable bathtub in the bathroom. We are also glad that our breakfast selection and freshly prepared Hot Latte added to your experience. We are sorry you did not have the opportunity to try our sauna and ice bath during this stay. We hope you will have the chance to enjoy these facilities on your next visit, especially after a long day when a little relaxation and muscle recovery are much needed. Your kind recommendation means a great deal to our team, and we truly appreciate your recognition of the experience we strive to provide. We look forward to welcoming you back soon for another memorable stay. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Yosua Y. A. M., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback and suggestion with us. We truly appreciate your thoughts regarding the location of our sauna and ice bath facilities. We understand your suggestion that, in the future, it may be more convenient and comfortable to have the sauna and ice bath located separately from the swimming pool area, perhaps on the lower ground floors. We will certainly take this suggestion into consideration as we continue to improve and develop our facilities. Your feedback is valuable to us, as it helps us better understand our guests’ preferences and expectations. We hope you still enjoyed your overall experience with us and that we will have the opportunity to welcome you back in the future with an even better experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Dennis S., Warm greetings from Mercure Jakarta Grogol. Thank you so much for taking the time to share your kind feedback with us. We’re delighted to hear that Naya was able to assist you and make your stay more comfortable. We truly appreciate you recognizing her hospitality and helpfulness. Your kind words will certainly be shared with Naya, and we’re sure they will mean a lot to her. We’re grateful to have been part of your experience and hope you had a wonderful stay with us. We look forward to welcoming you back again in the future and providing you with another memorable experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs Lisa P., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room during the first two nights. We understand how uncomfortable it must have been, and we regret that the initial maintenance did not fully resolve the issue. We are pleased that our team was able to assist by arranging a room transfer, and we truly appreciate your understanding throughout the process. It is also wonderful to know that our staff could assist with sending the food you accidentally left behind after check-out. Thank you for recognizing our team’s efforts and for your kind words. Your feedback is very valuable to us, and we will continue working to improve our services and ensure a more comfortable experience for our guests. We hope to have the pleasure of welcoming you back again in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Marco H. S., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback with us. We sincerely apologize that your room was not at a comfortable temperature upon your late check-in. We understand how disappointing this must have been, especially after a long day of travel. We regret that we did not meet your expectations regarding your room preference, and we appreciate you bringing this matter to our attention. Your feedback has been noted and will be shared with our team to help us improve our service and ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you again and provide you with a better experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Ms Olivia D., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful review! We are delighted to know that you had such a great staycation with us. Your special shout-out to Ms. Naya from our Guest Relations team truly means a lot. We will be sure to share your kind words with her, as she will be thrilled to know that her warm welcome made your experience even more memorable. Thank you for making us one of your top staycation choices. We truly appreciate your support and look forward to welcoming you back to Mercure Jakarta Grogol for another relaxing and enjoyable stay. Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs M., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr. Celia O. C. Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your room, our convenient location, and the breakfast offerings. We sincerely apologize for your experience with the bathtub water. We understand how concerning it must have been to see yellow-colored water, and we completely understand your hesitation to use it. This is not the experience we aim to provide, and we have shared your comments with our engineering team for immediate inspection and corrective action. We truly appreciate you bringing this to our attention, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm Regard, Indrayani Sudoyo General Manager

Dear Mrs Natalia W. Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback. We are truly sorry to hear that you were not able to sleep well during your stay. Please accept our sincere apologies for the inconvenience. Your comfort is very important to us, and we will review this matter with our team to identify any possible causes and make improvements. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and restful experience. Warm Regard, Indrayani Sudoyo General Manager

Dear Ms Eva m. Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback. We are delighted to know that you had a smooth check-in experience, enjoyed our welcoming Bir Pletok drink, and found our swimming pool and staff to be helpful and responsive throughout your stay. At the same time, we sincerely apologize for the inconvenience caused by the initial room assignment, as well as the electrical and air conditioning issues you encountered. We appreciate your patience and understanding while our team worked to resolve them, and we're glad to hear that you were able to rest comfortably afterward. Your feedback is invaluable and will be shared with our team as we continue to improve our facilities and services. We truly appreciate your kind words and look forward to welcoming you back for an even more seamless and enjoyable stay. Warm Regard, Indrayani Sudoyo General Manager

Dear Mr Fikri J. A. G., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Dear Ms Rabiatul A., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your wonderful review. We are delighted to hear that you had such a pleasant stay with us at Mercure Jakarta Grogol. It's great to know that you found your room quiet, clean, and well-equipped for work, and that our reliable Wi-Fi, ample power outlets, early breakfast service, and convenient location contributed to a comfortable business trip. We truly appreciate your kind recognition of Bu Selfin and Pa Tri Eko. Your compliments will be shared with them and the entire team—they will be thrilled to know their hospitality made a positive impression. Thank you for your recommendation to fellow business travelers. We look forward to welcoming you back on your next visit to Jakarta. Warm Regard, Indrayani Sudoyo General Manager