Mercure Jakarta Grogol 4 stars

Customer review rating (ALL Rating) 4.5/5 100 reviews

Mercure Jakarta Grogol - Image 1
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Description

Hotel extras

  • Located only a 30-minute drive from Soekarno Hatta International Airport

  • Close to the biggest shopping mall Taman Anggrek and Central Park

  • 12-minute drive to Jakarta Aquarium located Neo Soho Mall

  • Near by Jakarta - Tangerang commuter line station

  • 10 minutes away to Trisakti & Tarumanegara University and Indosiar & SCTV Television Station.

Our accommodation(s)

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Room 1

Hotel location

Mercure Jakarta Grogol

Jalan Daan Mogot 50 B
11460 JAKARTA
Indonesia

GPS:-6.161943, 106.77206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  100 reviews

Customer review rating 2.0/5

Natalia W. Couples - Confirmed reviews ALL

Dear Mrs Natalia W. Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your feedback. We are truly sorry to hear that you were not able to sleep well during your stay. Please accept our sincere apologies for the inconvenience. Your comfort is very important to us, and we will review this matter with our team to identify any possible causes and make improvements. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and restful experience. Warm Regard, Indrayani Sudoyo General Manager

Customer review rating 4.0/5

Eva M. Solo - Confirmed reviews ALL

Dear Ms Eva m. Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your detailed feedback. We are delighted to know that you had a smooth check-in experience, enjoyed our welcoming Bir Pletok drink, and found our swimming pool and staff to be helpful and responsive throughout your stay. At the same time, we sincerely apologize for the inconvenience caused by the initial room assignment, as well as the electrical and air conditioning issues you encountered. We appreciate your patience and understanding while our team worked to resolve them, and we're glad to hear that you were able to rest comfortably afterward. Your feedback is invaluable and will be shared with our team as we continue to improve our facilities and services. We truly appreciate your kind words and look forward to welcoming you back for an even more seamless and enjoyable stay. Warm Regard, Indrayani Sudoyo General Manager

Customer review rating 5.0/5

Fikri J. A. G. Families - Confirmed reviews ALL

Dear Mr Fikri J. A. G., Warm greetings from Mercure Jakarta Grogol. Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a pleasant stay and enjoyed our facilities and services. Your kind words mean a lot to our team and motivate us to continuously deliver memorable experiences to our valued guests. We look forward to welcoming you back again soon. Warm Regard, Indrayani Sudoyo General Manager

Customer review rating 5.0/5

Rabiatul A. Friends - Confirmed reviews ALL

Dear Ms Rabiatul A., Warm greetings from Mercure Jakarta Grogol. Thank you for taking the time to share your wonderful review. We are delighted to hear that you had such a pleasant stay with us at Mercure Jakarta Grogol. It's great to know that you found your room quiet, clean, and well-equipped for work, and that our reliable Wi-Fi, ample power outlets, early breakfast service, and convenient location contributed to a comfortable business trip. We truly appreciate your kind recognition of Bu Selfin and Pa Tri Eko. Your compliments will be shared with them and the entire team—they will be thrilled to know their hospitality made a positive impression. Thank you for your recommendation to fellow business travelers. We look forward to welcoming you back on your next visit to Jakarta. Warm Regard, Indrayani Sudoyo General Manager

Customer review rating 2.0/5

Hartono B. Couples - Confirmed reviews ALL

Dear Mr Hartono B., Warm greetings from Mercure Jakarta Grogol. We're truly sorry to hear about your wife's accident. Her safety and well-being are our highest priorities, and we sincerely apologize for both the incident and for not expressing our concern at the time. We understand how upsetting this experience must have been for you and your family. Thank you for bringing this to our attention. We take your feedback seriously and will review this with our team to improve both our safety measures and the way we respond to situations like this. We wish your wife a smooth and speedy recovery, and we hope to have the opportunity to provide you with a much better experience in the future. Warm Regard, Indrayani Sudoyo General Manager

Other web-users rate our hotel

  • 34 reviews 7.8/10 Location
  • 101 reviews 8.2/10 Room
  • 78 reviews 8.6/10 Service
  • 59 reviews 6.8/10 Cleanliness
  • 44 reviews 8.5/10 Vibe
  • 38 reviews 7.1/10 Comfort
  • 29 reviews 8.8/10 Breakfast

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