ibis Styles Jakarta Airport Hotel 3 stars

It was overall well managed from airport pick up, check-in, during stay experience, in-room dining and check-out. Thanks to Junaedi (night duty manager) and Fuad for pick-up arrangement though initially meeting point was not clearly communicated and driver info was not advised.

Aircond not functional Food late and send not hot Sink chock toilet dirty! this is my worst stay ever!! even for my transit only!!!!

Absolute fantastic Gm Pak Gunawan professional Lucky outstanding Ardi outstanding Feed outstanding Reception Nur, Sydney, Eka, Putri all very friendly Restaurant Reza, Tata, Sapto etc outstanding This is a hotel with winners and customer first Even when I ask a glass of milk in the middle of the night when I was sick they just send

Excellent overall. Staffs at the front desk were friendly and accomodating. Security personnels were also friendly and helpful. Thank you for upgrading my room. It was a nice surprise when I checked in and informed kindly. Great job!

Thank you Ibis Style Airport Soeta you make my stay enjoyable and comfort❤️❤️❤️

Everything was smooth and well taken care off. CHSE procedure was also in place. Thanks!

Food was okay. Staffs were good. The AC in my room unfortunately didn’t work well. It was quite hot inside.

Nice room and friendly staff – but the food was cold and not very good.

The omelette was not even from 1 whole egg. It was as thin as panty liner, paired with fried noodles. Is it hotel or kosan?

So far Okey but WiFi very slow...sometimes loss the connection, For meals some late for distribute & wrong menu

I did the quarantine package in this hotel. The location was good, the internet was poor, some of the staffs couldn't speak english, but they were polite, there were no clear instructions/directions on the quarantine schedules (what time to expect meals, PCR tests, etc). I had to call the receptionist or go down to receptionist by myself to get clear answers which were also not that clear due to language barriers. The food were poor, and the portions were also super small compared to Ibis Styles Simatupang (my friend got quarantined there and sent me the pictures of the foods which were amazing compared to Ibis Styles Airport, and the prices were almost similar).

I was put on the 3rd floor next to those guests who were in quarantine, this meant a lot of noise from food deliveries and room service, cleaning rooms, etc. I was woken up at 6 am, staff was cleaning the room in front of my room, talking loud, he couldn't give a damn that other people were sleeping. The hotel carpet floors look terrible, the area around the pool is falling apart. I work in Papua Timika and won't use this hotel again during my transits.

All staff members were very polite But Woken up by staff at random early hours for no reason. Ringing door bell when leaving water outside side or random drops of food outside door. Food that wasn’t ordered. Food drops at door were not requested nor was I asked for my preferred selection of food. Prices were way too high. The hotel are taking advantage of the customers that are in 5-day quarantine due to COVId period, and those that cannot go outside hotel. Can only pay cash or credit card and they don’t assist with ordering outside hotel if you want something slightly different than what is on their limited menu. Menu is extremely limited. Food is not presentable or wholesome. It’s very average motel (not hotel) style food. I did not eat most of the items that were left at my door. I didn’t ask for them and I think this is a waste of the hotels time. Prices in the city are much cheaper I would have preferred to stay there if I had known the limitations for this hotel. Sent some clothing for laundry same day delivery service - it didn’t arrive back for three days. Although this wasn’t an issue because I couldn’t leave hotel due to quarantine- I would have expected at least a call saying there is a delay. The staff are very nice at this hotel, very polite. I would not recommend staying at this hotel, certainly not for 5 days of quarantine. Overall very disappointing

My wife stayed at the hotel and it was ok. What we wanted from a hotel at this price range. However as she planned to leave she asked for a taxi. Being new the Jakarta and by herself she jumped into the car that the hotel provided. It however was not a taxi. When she got to the airport they charged her 100,000rp for the trip. Five times what was expected. I am a regular Jakarta traveller. I would not have accepted this. It should have been 20,000rp. We won't be using this hotel again if this is the game they play.

The hotel so nice for 3 stars hotel. Well maintained. Great staffs manner. The location so strategic. The facilities fair enough. Breakfast pretty complete. But i think the price a little bit high for all those good things.