ibis Styles Jakarta Airport 3 stars

Customer review rating (ALL Rating) 4.5/5 564 reviews

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ibis Styles Jakarta Airport - Image 1
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Jl Raya Bandara Soekarno Hatta, Kp. Rawa Bokor, Tangerang 15125, 15125 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Soekarno Hatta International Airport (10 minutes driving)

  • Free Shuttle Service every 120 minutes

  • Awarded as 2nd Green Hotel 2019 at Tangerang Area

  • Free Wifi, and Fitness Center

  • Near by shopping Center Pantai Indah Kapuk Jakarta

Our accommodation(s)

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Hotel location

ibis Styles Jakarta Airport

Jl Raya Bandara Soekarno Hatta, Kp. Rawa Bokor, Tangerang 15125
15125 JAKARTA
Indonesia

GPS:-6.115917, 106.683062

Telephone
Fax +62 21 29237620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

STREATS RESTAURANT

Unique design, color full, confortable & cozy place, ready to serve lokal & international cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  564 reviews

Customer review rating 5.0/5

Daniel W. Couples - Confirmed reviews ALL

Friendly

Dear DANIEL W., We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. We have read your comments about the hotel and we greatly appreciate that you took the time to write, as our guest satisfaction is our main priority. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our talents as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Ulil AZMI - General Manager

Customer review rating 0.5/5

Annabel B. Business - Confirmed reviews ALL

One of the worst hotel stays I have had. The only lovely staff member who spoke English well was Shafira at check in. When I tried to sleep I kept getting bitten by something. I then inspected the mattress and found out it was bed bugs. I called reception to change the room. They then wanted to put my in the room right next to it, which was completely senseless because the bed bugs would be in the room next to mine as well. I asked to get a room on another level, it took the staff over 45 minutes to work this out. In the middle of the night. They barely spoke any english. I got told I can speak to the manager the next day. When I asked for the manager they just said he’s not there but they would notify him. No apologies or whatsover about the bed bugs which makes me think they are very well aware about the issue.

Dear ANNABEL B., Thank you for taking the time to tell us about your experience at the ibis Styles Jakarta Airport. We are truly sorry to hear about your experience during your stay. Please accept our sincere apologies for the discomfort you encountered, particularly regarding the condition of your room and the disturbance to your rest. This is certainly not the standard of cleanliness and comfort we aim to provide. We are also concerned to learn about the challenges you faced when requesting assistance, including the delay in room relocation and communication difficulties with our team. Your comments regarding service handling and responsiveness have been taken very seriously and have been shared with the relevant departments for immediate review and improvement. Please rest assured that cleanliness and guest comfort are our highest priorities. Situations such as the one you described are not taken lightly, and we will be conducting a thorough internal follow-up to address the matter appropriately. We appreciate you also highlighting the positive interaction with our staff member during check-in, and this will be shared with her as encouragement. Thank you again for bringing this to our attention. We regret that your stay did not meet expectations and hope for an opportunity to restore your confidence in the future. Warm Regards, Ulil AZMI - General Manager

Customer review rating 4.5/5

Hiram R. P. Business - Confirmed reviews ALL

nice area and good breakfast

Dear HIRAM R. P., We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. We are pleased to know that you enjoyed our convenient location, the surrounding area, and our breakfast offerings. It is always rewarding to hear that our guests had a pleasant and comfortable stay with us. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering good service. We look forward to welcoming you back again in the future. Warm Regards, Ulil AZMI - General Manager

Customer review rating 3.5/5

Chris B. Solo - Confirmed reviews ALL

The receptionist at checkin was very friendly. The room was nice, although the mattress was too hard for my liking. Good selection of food for breakfast.

Dear CHRIS B., We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. We are delighted to hear that you found our receptionist at check-in very friendly, and that you enjoyed the room as well as the variety of food offered at breakfast. Your kind comments are truly appreciated and will be shared with our team. At the same time, we are sorry to hear that the mattress felt too firm for your comfort. Please accept our apologies for any inconvenience caused. Your feedback is valuable and will be taken into consideration as we continue to review and improve our guest comfort standards. Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future. Warm Regards, Ulil AZMI - General Manager

Customer review rating 3.5/5

Chad D. Couples - Confirmed reviews ALL

Everyone friendly and helpful, but more maintenance needed - a/c did not work properly and shower needed scrubbing.

Dear CHAD D., Thank you for taking the time to tell us about your experience at the ibis Styles Jakarta Airport. We’re glad to hear that you found our team friendly and helpful during your stay. We sincerely apologize for the inconvenience caused by the air conditioning and the cleanliness of the shower area. Your comments have been shared with our maintenance and housekeeping teams for immediate attention and improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Ulil AZMI - General Manager

Other web-users rate our hotel

  • 762 reviews 9.1/10 Location
  • 1,002 reviews 7.3/10 Room
  • 1,131 reviews 8.6/10 Service
  • 17 reviews 9.2/10 WiFi
  • 635 reviews 7.9/10 Cleanliness
  • 354 reviews 7.9/10 Breakfast

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