Swissotel Jakarta PIK Avenue 5 stars

Customer review rating 4.6/5 1,233 reviews

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Swissotel Jakarta PIK Avenue
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+ 19 Services

Hotel extras

  • The international upscale hotel is near the airport, with direct access to PIK Avenue Mall.

  • The first Swissôtel in Indonesia is renowned for its Swiss hospitality.

  • The 412 rooms and suites have amazing views. Enjoy the great ambience at The Chinese National.

  • The hotel has the largest Grand Ballroom in North Jakarta.

  • Pamper yourself with Vitality dining and keep up your health regime at Pürovel Spa & Sport.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Swissotel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470 jakarta
indonesia

Tel: +622122571188

Fax: (+62)21/22571199

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.4km / 6.46 miles

  • By train

    BOJONG INDAH At 7.2km / 4.47 miles

GPS :-6.108287, 106.740398

Our accommodation(s)

Our 412 comfortable rooms and suites are designed with sophistication and feature amazing views of Jakarta Bay. All rooms offer 49" IPTV, complimentary WiFi, mini bar, cabinet with coffee machine, bathroom with rainshower and Pürovel amenities.

Premier Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

Swiss Advantage with Twin Beds, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Select Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 39 / 420 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Signature Room with 1 King Size Bed, Bay View

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 1 King Size Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Room with 1 King Size BedNon contractual photo

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

THE CHINESE NATIONAL

Type of cuisine: International

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

PAPER DUCK

Type of cuisine: Thematic cuisine

Executed with elegant gourmet artistry, the exquisite Paper Duck captivates with the finest Cantonese BBQ delicacies including the must-try Peking Duck. Ideal for entertaining and Chinese dining are redefined. Paper Duck is part of The Chinese National.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IRON NEEDLE

Type of cuisine: Thematic cuisine

Be it the classic you mian, hand pulled la mian or fried hor fun, there's nothing like having a plate of warm noodles. At Iron Needle, enjoy a variety of noodles with an assortment of authentic HK style Dimsum. Iron Needle is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLACK POWDER RED

Type of cuisine: Thematic cuisine

Black Powder Red is a Szechuan-inspired restaurant promising a fiery and tasty dining, which offers the authentic seven flavours of Sichuan, spicy, aromatic, sweet, bitter, sour, peppery and salty. Black Powder Red is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LETTERPRESS

Non contractual photo

Letterpress is a quintessential Tea-house during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUMMERS

Non contractual photo

This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWNMILK 24 HOURS DELI

Non contractual photo

Brownmilk 24 hours deli offer hearty breakfasts, gourmet sandwiches, massive salads, homemade bakery treats and a stellar good cuppa at Lobby level of Swissôtel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,432

  • Maximum capacity: 2590 people

  • Maximum banquet capacity: 1150 people

Find out more

Our guest reviews for
Swissotel Jakarta PIK Avenue

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,233 reviews

terrible parking lot, less operator response

Customer review rating 3.0/5

Rizki M. Families - 23/02/2021 Confirmed reviews ALL

the hotel actually provide dedicate parking lot for guests, but nobody assist me to find parking space when I checked in. the number 0 for operator is less of response when we need to reserve for swimming pool usage.

Customer review rating 3.5/5

E. Solo - 23/02/2021 Confirmed reviews ALL

first impression - small lobby lift to room are just 3 with capacity for 400 rooms with so many meeting rooms and ballroom ( large capacity) this is an issue . coz the lift is very slow and queing and due to pandemic of cos social distancing in lift make it longer waiting., check out experience? take early check out by 11 and surprisingly only 1 person incharge and long que, so decided to drop the key in drop box as i dont consume any F&B that need to be paid anymore. Room checking overall is good and does look clean but when see in details, the wall paper and some part of the door was dusty and have the glue mark ( i guess so ). for the pillow is a bit smaller than normal by size ( personal preference ), some lighting for corridor towards room will be look better, as i found it too dark,and one direction can only see certain room number not all. food wise in Breakfast : Limited choice and some of the food doesn't taste like normal , exp the fried bee hon i feel its like overcook smell. and egg station kinda crowded waiting, so the health protocol doesn't really applied here. even though everyone using mask but the risk still there,

Well located and good stay

Customer review rating 4.5/5

Dian I. Families - 23/02/2021 Confirmed reviews ALL

Nice place for family weekend stay.

Dear Dian I. R., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. I am delighted that you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay, well experience

Customer review rating 4.0/5

Irma Families - 23/02/2021 Confirmed reviews ALL

Over all the stay is great. The room clean and good. The amanities also good. Little concern for the breakfast at the 7 floor, no limit for guest number, so when the guests is full, the resto team look little bit mess and panic. Also there's no plotting position for family table and 2 person-table. But over all the food taste good and delicious. Thank you swissotel..

Dear Irma K., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we do allocate our guest's breakfast timing once it reaches a certain level of occupancy in order to avoid clutter in the breakfast venue. Therefore I regret it so much to know that you still experienced a bit of chaos during breakfast time. Rest assured that we always strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will take appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Excellent service from all of staff

Customer review rating 5.0/5

Rizky R. W. Families - 22/02/2021 Confirmed reviews ALL

when my family and I arrived at the hotel, security and the bell boy took the initiative to welcome and carry suitcases. That's really impressed me and when checking process I got an excellent service from Mr. Ricky and Mba Putri. They really nice and helpful as well. And also when breakfast time, all of staff in restaurant really nice. They ask me what i've prefered for food and bringing to my table. They always asking me if i need more help or need to take another's food. It's a simple thing but i felt so happy cause i take my son and my baby. Thankyou for swissotel and all of staff for welcoming me and my family so nice. That's memorable for me and glad to be back there.

Dear Rizky Rendra w., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, especially with Ricky and Putri. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Very Relaxed and enjoyable Vday Weekend Stay!

Customer review rating 4.5/5

Andy S. Couples - 21/02/2021 Confirmed reviews ALL

Very nice , clean room and comfy stay. Good Services and standard. Look forward to my next stay at Swissotel PIK Avenue.

Dear Andy S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit during the Valentine weekend. Rest assure that your comments are shared with the team, especially to Dzikri who helped you during the check-in process. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Hospitality at its finest

Customer review rating 4.5/5

A Friends - 20/02/2021 Confirmed reviews ALL

Excellent customer service. Most of the staff were super friendly, and I was personally helped by Mei. I had a great stay and would love to come back soon.

Dear Asri A., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, especially to Ibu Mei for her dedication during your stay. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

amazing service

Customer review rating 5.0/5

Sonny Couples - 20/02/2021 Confirmed reviews ALL

feel VVIP

Dear sonny w., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the Executive Lounge team especially to Ibu Lita. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services to make our guest always feel like VVIP. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Imlek Staycation

Customer review rating 5.0/5

Frans W. Families - 18/02/2021 Confirmed reviews ALL

Location very strategic

Dear Frans W., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. First of all, we would like to say Happy Chinese New Year. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Well located

Customer review rating 4.5/5

Fks Business - 18/02/2021 Confirmed reviews ALL

Nice location, abit pricey though

Dear F. Fenny, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations on the price. We keep on coming up with more interesting promotions for our guests, hope you can experience one of them soon. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay

Customer review rating 4.5/5

June Y. Families - 18/02/2021 Confirmed reviews ALL

Nice restaurant , nice room , nice view from my room

Dear June y. M., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services and internet connection. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Comfortable stay

Customer review rating 5.0/5

Ryan K. Couples - 18/02/2021 Confirmed reviews ALL

A very comfortable room with a good quality bed and the design is magnificent

Dear Ryan K., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit and our design. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Pleasant staycation

Customer review rating 5.0/5

David P. Families - 17/02/2021 Confirmed reviews ALL

We had very pleasant experience at Swissotel PIK Avenue. With a very nice view from our room. And we got excellent service from Mr. Syahrozy. Really great staycation in this pandemic period. Surely, we will get back to Swissotel again for our next holiday.

Dear David P., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, especially to Mr. Syahrozy and Summers at The Pool. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services and safety protocol. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Great staycation, but crowd management need more attention

Customer review rating 4.0/5

Y. R. Families - 16/02/2021 Confirmed reviews ALL

Lita, Caroline, Alana, Shandy and Robert at exec lounge doing great to accomodate us. Novita and team at the restaurant also did a great job during breakfast to manage the crowd. The pool experience not as good as it heard, seems the staffs out of control to handle guest count. Yes it’s mixed between Summer bar and pool guests. The staff could be more aware about “smoking area” limited near the wall or move further from the pool if possible, as it’s not a great idea inheal smokes while swimming, and it’s a child friendly area. The worst experience was elevator take forever during 12-13 noon, what I experience was from 25th floor as the elevator was full from guests from lower floor going down to lobby decided to going up first to secure the elevator. You may consider to block an elevator for the high floor guest Check out experience was good and fast, thanks Alana. The last memorable moment was I caused a Long queue at parking exit as my vehicle seems failed to register and caused a 3 days hourly parking fee. So that I manage to call concierge via google search to re register my vehicle Thank you

Dear r. Y., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback regarding the pool crowd and elevator waiting time is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good location, friendly staff & pleasant stay

Customer review rating 4.0/5

Julia R. (. 2. Couples - 14/02/2021 Confirmed reviews ALL

This is my 2nd stay at Swissotel PIK Avenue. First time on 23rd of December and will stay again next month (12th of March). Ms. Meliana the reception staff gave me room 2140 with beautiful view of Yayasan Buddha Tzu Chi Indonesia building. She is very nice & helpful person. I really enjoyed stay at Swissotel PIK. The room is very clean & neat, and all facilities are in good hands. Thank you.

Dear Julia Retna D., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, especially Meirina and Putri at the reception. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Nice room

Customer review rating 4.5/5

C. C. Families - 13/02/2021 Confirmed reviews ALL

Nice room and complete, clean and good staf, i will comeback again thank you

Dear c. C., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. I am delighted that you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Will visit again definitely

Customer review rating 5.0/5

Joe Business - 11/02/2021 Confirmed reviews ALL

Definitely the best hotel in Indonesia. The food was great, the room was comfortable, and the staffs there were friendly! Will visit again absolutely!

Dear Chien Hsiang C., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Excellent services

Customer review rating 5.0/5

Andrew Families - 09/02/2021 Confirmed reviews ALL

Funtastic! ThankU Swissotel!

Dear Andrew Fatah E., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Nice Stay

Customer review rating 3.5/5

Al L. Couples - 09/02/2021 Confirmed reviews ALL

1. The hotel amenities were okay until the toothbrush weren't wrapped which quite annoying to see the toothbrush already in the glass with the toothpaste without any wrapping. 2. Comfortable bed with fresh air conditioner.

Dear Aliyanto L., My name is Keefe, Guest Experience Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time and trouble to review your experience. We are glad that you had a nice stay. However it is to my regret to know about the uncomfortable experience you had regarding the toothbrush. I would like to ensure you that we have a very strict hygiene protocol in place for room cleaning. Even when it is cleaned, the room will not be released to the guest before the supervisor inspect and do the final to ensure everything is right. Therefore such miss would not happen as it went through a 2 layers of careful inspections. However, at Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore we will definitely look further into this issue. Please rest assured that we are taking the appropriate measures to address the feedback. Once again I would like to appreciate very much for your willingness to drop us a review. We do really hope to see you again very soon and hopefully next time with a better experience than previous one. Sincerely, Dick Keefe Guest Experience Manager Swissôtel Jakarta PIK Avenue

Excellent Stay

Customer review rating 5.0/5

Octa N. Couples - 09/02/2021 Confirmed reviews ALL

Very nice hotel for business and leisure due to its strategic location, stayed for one night and enjoyed the services including food and services offered. The staff at this hotel were incredibly helpful and friendly, Albert and Tan at the front are wonderful. Big thanks for Mai, Feby, Gaby who prepared birthday decoration for my boyfriend. Rooms are great and bathrooms clean with excellent showers. 10/10 would stay again. Thank you for making our stay a pleasant and memorable one. ありがとうございました

Dear Octa N., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, especially Albert, Tan, Mei, Febby and Gaby. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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