Swissotel Jakarta PIK Avenue 5 stars

I have been staying at swissotel PIK for many times, and always feel like home during my stay. All staf are very friendly, room very clean, and specially the executive lounge is the best. Definately will be back

we have a nice breakfast...responsive staff...good food....and we were directed to not so crowd area...thank you one thing that makes 8..was the crowd when we arrive..was so scarry according to my youngest son...it was like ..covid dont exist..

Good location, great Breakfast, Good Stay

Thank you alana lita and tan

All good, all clean, thanks

Since i still being taken care of at Rs Medistra (South Jakarta), it’s been 15th days and still counting and i’m from bandung, so my wife can’t visit me everyday since our boy Declan still 1 years old, actually on the other side of the Rs Medistra there is also one of Accor Group Hotel also, and for the first 2 day when i’m at hospital, my wife stay there with our son and our maid, but she still feel the most comfortable when she stay at swissotel, so when she visit on saturday until tuesday, she want to stay at swissotel, i know it’s far from the hospital (north to south), but that’s it how when you feel treated like you have second home, we also want to thank you to Mr Tan is that always been so helpful, sincere and been so kind to manage the stay for my wife and kid, and also for the GM Mr.Sean Halpin thank you for being such kind, helpful and thoughtful to us, Still the best Hotel in our Heart when visit Jakarta

I enjoyed staying in Swissotel, and the Guest Relations team are exceptionally well in preparing the surprise for my wife, since the stay was to commemorate our wedding anniversary. Kudos for the team! Overall, I enjoyed the stay. But, I hope since it's only due to pandemic situation, the food for breakfast has not too many options. That's my one and only dissatisfaction.

A very nice hotel (its new so it really helps). The staffs were really helpful and very polite from check-in until check-out. located really strategically at the center of newest PIK attractions. Whichever direction you go, its just 5-10 minutes drive to a food center.

Satisfied

As usual Swissotel PIK gives extremely good value for those with ALL status. The room is kept clean and the food was good throughout the stay be it lounge or in the restaurant. Check in was easy and fast. Thank you to all Swissotel PIK employees for making every stay a comfortable and welcoming stayv

We stayed at the hotel last weekend. We expected a 5-star service, but were disappointed for some reasons. The elevator is definitely not in compliance with the health protocol. We had to wait for so long every time we have to use it. There should be more elevator and effective arrangement. It is highly inconvenient. On the first night the wifi was down. We asked the front office to let us know if the wifi was back as we were working that night and needed to send important emails and attended several meetings. After several hours waiting, we called the front office and were informed that the wifi was back on quite a while ago. On the second day, the kids wanted to play at the pool, but we found out that there was an event and that the pool is closed. The kids were so disappointed and we had back to the room. Again, we have to wait for the elevator for so long. On the second night the event went on at the pool and it was that loud we could hear the band playing in our room at the 20th floor. The event was supposed to end at 9pm, but went on after 9pm. We called the front office complaining that the noise was too loud and annoying that we couldn’t rest, but there is no follow up. Weekend event will surely be a good income for the hotel, especially during this difficult time. However, the hotel should serve the other guests and maintain the service of a 5-star hotel. We expected convenient stay, but it was definitely inconvenient stay.

Good 1. very cosy and easy to sleep because of high quality bed condition 2. nice view at the lounge 3. cost effective Poor 1. Poor service when i check in. 1) did not prepared welcome fruits in the room 2) did not give any information for breakfast and lounge 3) did not give any information for using welcome drink 2. lack of lift/elevators 1) wait more than 20 minute for take elevator to go down to lobby

long queue at check in long queue at the time of the lift No benefit as accorplus gold member (no free room upgrade, no welcome treat) as i used to get at other accor hotels even when i was only a silver member long queue at the restaurant at breakfast, too crowded to run out of butter. It's a shame when the waiter forbids bringing 2 loaves of bread that can't be enjoyed without butter. Fully booked swimming pool, crowded gym center, just enjoying the rain in the room, really a staycation that was far below expectations

I stayed at Premiere Room at Swissotel PIK Avenue. The check in process took quite a long time since the hotel claimed the rooms is fully booked at that day. My kids were so disappointed when they inform us that the swimming pool and the garden was closed for the public since there is a wedding held there. They should inform us earlier about it so that we can take it for consideration to have a staycation there. One more thing is there were only two lifts available with 4 person capacity, so there is a very long queue waiting for the lifts while it is not good in this pandemic situation. As for the room it was clean and nice, the bed was large and comfy. They also provide a Nescafe dolce gusto coffee machine. One unique thing in this hotel is the bathroom has screen wall. The location is also strategic next to PIK avenue mall.