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Swissotel Jakarta PIK Avenue 5 stars

Customer review rating 4.6/5 1,594 reviews

ALLSAFE approved hotel

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Swissotel Jakarta PIK Avenue
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+ 20 Services

Hotel extras

  • Labelled ALLSAFE

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with v iews of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Babysitting on request
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service availablePaying

Hotel location

Swissotel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470 jakarta
indonesia

Tel: +622122571188

Fax: (+62)21/22571199

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.4km / 6.46 miles

  • By train

    BOJONG INDAH At 7.2km / 4.47 miles

GPS :-6.108287, 106.740398

Our accommodation(s)

With great views of Jakarta Bay, our inspired rooms and suites give you a fulfilling sense of place in Indonesia's busy capital. Relax in the refreshing comfort of one of these 412 sanctums with contemporary decor and a wide range of amenities.

Premier Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view *

Subject to availability

  • Direct dial telephone
  • Mini Bar

Swiss Advantage with Twin Beds, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Select Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 39 / 420 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Signature Room with 1 King Size Bed, Bay View

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: Bay view *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 1 King Size Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view, City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Bay view, City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Room with 1 King Size BedNon contractual photo

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: Bay view, City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

THE CHINESE NATIONAL

Type of cuisine: International

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

PAPER DUCK

Type of cuisine: Thematic cuisine

Executed with elegant gourmet artistry, the exquisite Paper Duck captivates with the finest Cantonese BBQ delicacies including the must-try Peking Duck. Ideal for entertaining and Chinese dining are redefined. Paper Duck is part of The Chinese National.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IRON NEEDLE

Type of cuisine: Thematic cuisine

Be it the classic you mian, hand pulled la mian or fried hor fun, there's nothing like having a plate of warm noodles. At Iron Needle, enjoy a variety of noodles with an assortment of authentic HK style Dimsum. Iron Needle is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLACK POWDER RED

Type of cuisine: Thematic cuisine

Black Powder Red is a Szechuan-inspired restaurant promising a fiery and tasty dining, which offers the authentic seven flavours of Sichuan, spicy, aromatic, sweet, bitter, sour, peppery and salty. Black Powder Red is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LETTERPRESS

Non contractual photo

Letterpress is a quintessential Tea-house during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUMMERS

Non contractual photo

This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWNMILK 24 HOURS DELI

Non contractual photo

Brownmilk 24 hours deli offer hearty breakfasts, gourmet sandwiches, massive salads, homemade bakery treats and a stellar good cuppa at Lobby level of Swissôtel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,432

  • Maximum capacity: 2590 people

  • Maximum banquet capacity: 1150 people

Find out more

Our guest reviews for
Swissotel Jakarta PIK Avenue

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,594 reviews

tripadvisor

TripAdvisor Rating 5.0/5

579 reviews

well located, excellent services

Customer review rating 4.0/5

Anonymous Friends - 07/05/2021 Confirmed reviews ALL

Pleasant staycation at swissotel. The employees provide excellent service, I appreciate that. one thing that is not satisfactory is the internet service (wifi) which is not good enough, sometimes the internet is very slow, but overall it's good stay.

Dear A. Agatha, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your staycation at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your first visit. Rest assure that your comments are shared with the team for their service dedication and you positive feedback in regard to WiFi connection and menu selection. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay

Customer review rating 4.0/5

Anonymous Business - 06/05/2021 Confirmed reviews ALL

Had a nice sleep, didnt have time to explore the hotel itself. Breakfast was nice, some of the dishes are excellent. The dimsum was so so..

Dear Tommy Reinaldo K., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your first stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Rest assure that your comments are shared with the team, especially to the breakfast team in regard to your constructive feedback of our food quality. Indeed, our breakfast are taking place at the same venue at The Chinese National, but each has different set of menu during the a la carte Chinese food and dim sum dining time. I would recommend you to try our All You Can Eat Dim Sum promotion which has been one of the most favorite dining experience at The Chinese National, for more information please do not hesitate to contact us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Just average

Customer review rating 3.0/5

E. Families - 04/05/2021 Confirmed reviews ALL

Decided to staycation here because I would like to spend time to swim with my nephew. But unfortunately, the staff can not strictly manage swimming pool guest numbers. No point to do pool reservation if the pool was too crowded with those who already exceed their time to use the swimming pool! And, no warning to keep use masks on swimming pool for those who not swim at that time. Staff only said they recommended max. 5 persons registered per family.. But what the heck, I found 1 family swim for 8 paxes in a row!!! I really upset. The room was clean and breakfast just average.

Dear E. Erika, Grüezi! My name is Chrestian Pesik, Hotel Executive Assistant Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to meet up to your expectations on your swimming pool experience. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have already confirmed your case to the spa reception and brought up this matter firmly to our team. To be informed, we usually have security/pool attendant on the swimming pool to ensure the SOP and health protocol are in place during the weekend and high occupancy day. But during your visit, our pool attendant has called in sick. This is not an excuse for us that you experienced such inconvenience as it was not up to our standard as well, on that account I will certainly ensure we are taking the appropriate measures and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chrestian Pesik Hotel Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Great surounding

Customer review rating 4.5/5

Anonymous Business - 04/05/2021 Confirmed reviews ALL

Many foods nearby, and close to the airport.

Dear Irawan H., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your first stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments and feedback are shared with the team. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Well located

Customer review rating 5.0/5

Felicia Couples - 02/05/2021 Confirmed reviews ALL

New hotel in a very well located area. Easy access to mall and convenience to find food. The hotel room is spacious enough for a couple and the bed is soo big for a family with 2 small children. Very nice experience stay and will be back again for sure!

Dear Felicia L., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to welcome you and to know that you enjoyed your visit. Rest assure that your satisfaction comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services to ensure every visit is memorable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcome you back soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Location and place

Customer review rating 5.0/5

Romy Families - 02/05/2021 Confirmed reviews ALL

The room are clean and modern style.. breakfast place is very good decoration.and very professional

Dear Romy S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your first stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you and family enjoyed the visit. Rest assure that your comments are shared with the team, especially to our Housekeeping and Breakfast team. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good location . Good stuff

Customer review rating 4.5/5

Anonymous Business - 01/05/2021 Confirmed reviews ALL

Keep on time for my order

Dear Toshio M., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your second visit. In terms of in-room breakfast selection, we have 3 set breakfast menu and also à la carte menu available for your convenience. The menu also accessible through our smart TV in your room or simply dial our Room Service team for more information. Rest assure that your satisfaction comments are shared with the team. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you soon and stay healthy! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Enjoyable short escape

Customer review rating 4.5/5

Andreas T. Families - 01/05/2021 Confirmed reviews ALL

My family and I really enjoyed our stay at Swisotel PIK. Located not far away from the popular beach spot and just beside the mall, so it is easy for us to find food and exciting places. My family really love the room with large bed, the buffet breakfast and the swimming pool. All the staffs are also very nice and polite.

Dear Andreas t., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to welcome you and family. Rest assure that your positive comments of your satisfaction in our service, facilities and breakfast experience are shared with the team. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the first one. Stay healthy and looking forward to welcoming you back soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Very Comfortable

Customer review rating 4.0/5

Christopher C. Business - 30/04/2021 Confirmed reviews ALL

Very enjoyable. Hotel nice, well located for my work and staff very good.

Dear Christopher C., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your stay. Rest assure that your comments are shared with the team, in particular to the breakfast team in regard to your input of more variety in European options. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcoming you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Comfortable room

Customer review rating 4.0/5

Fanny S. Families - 30/04/2021 Confirmed reviews ALL

It was nice to stay in Swissotel Jakarta Pik Avenue. The bed is huge and comfortable, and room is clean and spacious enough. The internet connection also good, my daughter can do her online school in the morning without any problem. Staff are helpful and having a good attitude, check in process and check out process was fast. I ask for a late checkout at 1 pm and they allow me. The swimming pool is small but its nice for the kids. We didn't try the breakfast as we only book room only, but we will try it later when we come back.

Dear Fanny S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue. It is to my greatest pleasure to know that you and family satisfied with our facilities which could support your daughter on her online school. On your next visit, please do try our breakfast where we serve traditional and international dishes, pastry and selection of vitality beverages. I will certainly remind the entire team to always prompt any one at the hotel to follow the health protocol in-place. To be informed our lobby and outdoor level 8 area are conjoint area with food and beverage outlet of Brownmilk 24 Hour Deli and Summers at the Pool. Therefore, there are going to be unmasked consumer while sitting down on dedicated area. Lastly, I am certain your positive feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcoming you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Best welcoming drink and nice room

Customer review rating 4.5/5

Tkawira Families - 30/04/2021 Confirmed reviews ALL

I have red wine and fredh pineapple juice... it was very nice. Bedroom also clean and have great bar wardrobe.

Dear Tabrahim K., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your first stay at Swissôtel Jakarta PIK Avenue and thank you for being one of our loyal member. It is to my greatest pleasure that you and family are satisfied with our welcome drink, room design and cleanliness level. This positive feedback will definitely serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward for your next visit! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Located at the centre of PIK new Attraction

Customer review rating 4.5/5

Yuwanda Solo - 30/04/2021 Confirmed reviews ALL

Nice room, nice hotel, nice location. The complete package.

Dear Yuwanda K., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to welcome you back here with us. Rest assure that your constructive input are shared with the reservation team and as well to our breakfast restaurant. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcoming you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Best location in PIK area

Customer review rating 5.0/5

Agus L. Families - 29/04/2021 Confirmed reviews ALL

Hotel is connected to pik avenue mall. Room is big and bed is very comfy. Staff are very friendly too. You should try eat in pik market, good food and cheap

Dear Agus Wijaya L., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue. We are glad to know that our room and bed quality could comfort you and it is to my greatest pleasure to know that you and family enjoyed the visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy and looking forward to welcoming you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Inconvenient stay

TripAdvisor rating 3.0/5

syamsualdi 14/04/2021 TripAdvisor review

We stayed at the hotel last weekend. We expected a 5-star service, but were disappointed for some reasons. The elevator is definitely not in compliance with the health protocol. We had to wait for so long every time we have to use it. There should be more elevator and effective arrangement. It is highly inconvenient. On the first night the wifi was down. We asked the front office to let us know if the wifi was back as we were working that night and needed to send important emails and attended several meetings. After several hours waiting, we called the front office and were informed that the wifi was back on quite a while ago. On the second day, the kids wanted to play at the pool, but we found out that there was an event and that the pool is closed. The kids were so disappointed and we had back to the room. Again, we have to wait for the elevator for so long. On the second night the event went on at the pool and it was that loud we could hear the band playing in our room at the 20th floor. The event was supposed to end at 9pm, but went on after 9pm. We called the front office complaining that the noise was too loud and annoying that we couldn’t rest, but there is no follow up. Weekend event will surely be a good income for the hotel, especially during this difficult time. However, the hotel should serve the other guests and maintain the service of a 5-star hotel. We expected convenient stay, but it was definitely inconvenient stay.

lack of amenities in the room and poor service when I check in at reception

TripAdvisor rating 3.0/5

rubbertree2021 08/04/2021 TripAdvisor review

Good 1. very cosy and easy to sleep because of high quality bed condition 2. nice view at the lounge 3. cost effective Poor 1. Poor service when i check in. 1) did not prepared welcome fruits in the room 2) did not give any information for breakfast and lounge 3) did not give any information for using welcome drink 2. lack of lift/elevators 1) wait more than 20 minute for take elevator to go down to lobby

Dear rubbertree2021, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience of your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During your visit on the weekend, we have experienced high occupancy that caused waiting period for the elevator since we also implemented physical distancing rule in the lift during this New Normal. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short that we missed on informing you about member benefits during check-in. Rest assured this is not our standard, thus we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Under expectation for a premium accor hotel

TripAdvisor rating 3.0/5

remember_8081 06/04/2021 TripAdvisor review

long queue at check in long queue at the time of the lift No benefit as accorplus gold member (no free room upgrade, no welcome treat) as i used to get at other accor hotels even when i was only a silver member long queue at the restaurant at breakfast, too crowded to run out of butter. It's a shame when the waiter forbids bringing 2 loaves of bread that can't be enjoyed without butter. Fully booked swimming pool, crowded gym center, just enjoying the rain in the room, really a staycation that was far below expectations

Dear remember_8081, Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience of your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We had a high occupancy during the weekend, therefore there were queuing for check-in, breakfast and usage of lift. However, this is not an excuse for us to let this happened, we apologize for your inconvenience. To be informed, room upgrade membership benefits is based on availability during check-in process. Wherever it is available we can accommodate you with an upgraded room on your next visit. As part of health protocol, usage of swimming pool and gym require reservation as we limit the number of guest per one hour period . We appreciate you sharing your concerns, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good hotel but lack of service

TripAdvisor rating 4.0/5

Msusanti73 05/04/2021 TripAdvisor review

I stayed at Premiere Room at Swissotel PIK Avenue. The check in process took quite a long time since the hotel claimed the rooms is fully booked at that day. My kids were so disappointed when they inform us that the swimming pool and the garden was closed for the public since there is a wedding held there. They should inform us earlier about it so that we can take it for consideration to have a staycation there. One more thing is there were only two lifts available with 4 person capacity, so there is a very long queue waiting for the lifts while it is not good in this pandemic situation. As for the room it was clean and nice, the bed was large and comfy. They also provide a Nescafe dolce gusto coffee machine. One unique thing in this hotel is the bathroom has screen wall. The location is also strategic next to PIK avenue mall.

Dear Msusanti73, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your constructive comments very much regarding your family staycation at Swissôtel Jakarta PIK Avenue. However, it is come to our regret that you experienced long waited check-in process, lift queuing and pool were closed during your stay. We are apologize for the inconvenience and I have discussed with the team on corrective measure to be put in place to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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