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Swissotel Jakarta PIK Avenue 5 stars

Customer review rating 4.6/5 850 reviews

#ALLSAFE Accor

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Swissotel Jakarta PIK Avenue
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Hotel extras

  • The international upscale hotel is near the airport, with direct access to PIK Avenue Mall.

  • The first Swissôtel in Indonesia is renowned for its Swiss hospitality.

  • The 412 rooms and suites have amazing views. Enjoy the great ambience at The Chinese National.

  • The hotel has the largest Grand Ballroom in North Jakarta.

  • Pamper yourself with Vitality dining and keep up your health regime at Pürovel Spa & Sport.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Beauty salon
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Swissotel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571188

Fax: (+62)21/22571199

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.4km / 6.46 miles

  • By train

    BOJONG INDAH At 7.2km / 4.47 miles

GPS :-6.108287, 106.740398

Our accommodation(s)

Our 412 comfortable rooms and suites are designed with sophistication and feature amazing views of Jakarta Bay. All rooms offer 49" IPTV, complimentary WiFi, mini bar, cabinet with coffee machine, bathroom with rainshower and Pürovel amenities.

Premier Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with Twin Beds, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Select Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 39 m² / 420 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Signature Room with 1 King Size Bed, Bay View

  • Max. number of persons: 4
  • Area: From 43 m² / 463 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 1 King Size Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

THE CHINESE NATIONAL

Type of cuisine: International

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

PAPER DUCK

Type of cuisine: Thematic cuisine

Executed with elegant gourmet artistry, the exquisite Paper Duck captivates with the finest Cantonese BBQ delicacies including the must-try Peking Duck. Ideal for entertaining and Chinese dining are redefined. Paper Duck is part of The Chinese National.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IRON NEEDLE

Type of cuisine: Thematic cuisine

Be it the classic you mian, hand pulled la mian or fried hor fun, there's nothing like having a plate of warm noodles. At Iron Needle, enjoy a variety of noodles with an assortment of authentic HK style Dimsum. Iron Needle is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLACK POWDER RED

Type of cuisine: Thematic cuisine

Black Powder Red is a Szechuan-inspired restaurant promising a fiery and tasty dining, which offers the authentic seven flavours of Sichuan, spicy, aromatic, sweet, bitter, sour, peppery and salty. Black Powder Red is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LETTERPRESS

Non contractual photo

Letterpress is a quintessential Tea-house during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUMMERS

Non contractual photo

This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWNMILK 24 HOURS DELI

Non contractual photo

Brownmilk 24 hours deli offer hearty breakfasts, gourmet sandwiches, massive salads, homemade bakery treats and a stellar good cuppa at Lobby level of Swissôtel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,432 m²

  • Maximum capacity: 2590 people

  • Maximum banquet capacity: 1150 people

Find out more

Our guest reviews for
Swissotel Jakarta PIK Avenue

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

850 reviews

Good stay

Customer review rating 4.6/5

Ayu Families - 25/11/2020 Confirmed reviews ALL

good ambience, good services, delicious foods, comfy room

Dear Ayu N., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assured that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Glad they had a super-qualified services to solve any miscommunication!

Customer review rating 4.6/5

Akiasik Families - 25/11/2020 Confirmed reviews ALL

I had to change my birthday dining plan because the venue was fully booked. Asking about canceling policy but not decided yet, I contacted them to ask if I can change the day of my stay. Since my parents' schedule is quite tight, we stick with our first plan: stay on the same day, but change the day of the dining. It creates miscommunication, and when all of us arrive at the hotel my booking was canceled automatically, but we get help from the receptionist to rebook again. While we have to wait until 6 pm, they give us a free upgraded room view to the bay, and 4 pm late check-out. I also managed to use my complimentary birthday cake voucher and got a discount using my accor plus card. Thank you for the Swissotel team's fast-response, for giving us a pleasant stay!

Dear Johan H., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret if there was a miscommunication at the beginning. I am glad that the team eventually assisted in resolving the issue. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback will definitely be an encouragement to all of the team. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay

Customer review rating 4.6/5

Anonymous Families - 25/11/2020 Confirmed reviews ALL

Nice room, nice view. Near shopping mall. Good service

Dear H. Henry, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for your willingness to drop a great review of our hotel. I am glad that you enjoyed your stay and I hope to see you again very soon. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay

Customer review rating 4.6/5

Anonymous Families - 25/11/2020 Confirmed reviews ALL

I had a pleasant stay at Swissotel, the service is good, the staffs are friendly, the room is spacious enough and they do the safety and health protocols really good

Dear Fenia F., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Excellent Staycation

Customer review rating 4.6/5

Andika W. Couples - 25/11/2020 Confirmed reviews ALL

Spend the last weekend here was the best choice. The hotel has implemented excellent health protocol and has government certification as well. The food is great! They have chic and cool restaurant called The Chinese National, their peking duck is really good. If you need a relax time then Summers at The Pool is your best bet. Dont forget to grab their sweet treats at Brownmilk before you go! All the staff were really friendly as well, kudos to Swissotel Team!

Dear Andika W., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Well spent staycation in one of the best Accor property in North Jakarta

Customer review rating 4.6/5

Agung R. Families - 24/11/2020 Confirmed reviews ALL

The process at front office was quite efficient and easy. Very pleased with the rooms and also the service at the executive lounge. Overall experience was fantastic.

Dear Mr. Agung R., Grüezi! We have received your letter and all of the team are glad that you enjoyed your stay. It is to our greatest pleasure to be able to invite you again to Swissôtel Jakarta PIK Avenue and enjoy the service that we are well-known for. I will pass your kind words to Dzikri in Front Office for his friendly service and also to the entire team that made your stay delightful. I am sure that all of them will be delighted to know about your feedback. Please be rest assured that this review is also passed and copied for acknowledgement to Mr. Sean Halpin – our General Manager, and Mr. Chrestian Pesik – our Hotel Executive Assistant Manager, as they spearheaded to ensure an enjoyable visit for you and your family. Once again, it is our pleasure to be able to recover your experience and we hope to see you again very soon. Sincerely, Dick Keefe Guest Experience Manager Swissôtel Jakarta PIK Avenue

Great Experience

Customer review rating 4.6/5

Alfian G. Families - 23/11/2020 Confirmed reviews ALL

Although the hotel is having less employee quantity, but surely the staffs are giving the maximum effort to keep the great service. The room ambience, especially the Grand Room, its Exquisite and excellent , i found the aircon was not working properly in the bedroom, and also the water sink was stuck , but everything was fixed quickly. Special thanks to Mr. Dick Keefe , who arranged our wedding staycation became memorable , since i know even the hotel was really crowded on the weekend, everything was going well. He and the team should get credit for that. I tried the spa, served by pretty Kartono as a front desk, honestly the massage service was beyond my expectation, it has its own class as a hotel spa. Thank you for that. I visited brownmilk cafe regularly for my meeting , i already a fan of the cafe, if i may add up some input, as a Swissotel, please consider to provide some Swiss Menu, such as Cheese Raclet, and Rostï. It would add up the Swiss identity to the hotel, since you guys are already made it by the woody atmosphere in the corridor and the room. Afterall, it was a nice stay, and would be nicer if the hotel considers to add manpower , and also to keep up the facility in a good condition in this challenging time. Thank You Danke

Dear Alfian G., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for taking the time and trouble to write us a feedback regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assured that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them. Also I really appreciate for all the constructive feedback you shared with us. It really means a lot for our future improvement as we strive to continuously improve the quality of our services. Once again thank you very much for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Nice hotel in Pik area

Customer review rating 4.6/5

Frederico F. Couples - 23/11/2020 Confirmed reviews ALL

Hotel nice, room clean, swimming pool small, gym nice. Staff friendly. Room got very nice view for pik area.

Dear Frederico f., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Delays

Customer review rating 4.6/5

Erman Families - 23/11/2020 Confirmed reviews ALL

Checking in with 3 small children, 2 of whom i am carrying, took such a long time. There was no urgency to get the room ready despite coming in after 2pm which was the check in time. I had to wait for 45 minutes to get the keycard. Can you imagine the situation i have to handle with 3 crying babies?

Dear Erman K., Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback regarding the waiting time is very important to us. Rest assured that it was not our usual standard of service that we have. It was during a very heavy checkout day in which we are very sorry that you got affected for the check-in queue. However, we would not want to hide behind this excuse and we will take this feedback for our further improvement. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Clean and good interior design

Customer review rating 4.6/5

Anton Solo - 23/11/2020 Confirmed reviews ALL

Good stay, but lack of choice for in room breakfast.

Dear Antonius Yudhis H., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in term of your breakfast experience. As much as we want you to enjoy a full choice breakfast, we are bounded and limited for our operations in order to comply with current government regulations. However, rest assured that once the condition is back to normal we will provide the well-known breakfast that our guests are so fond of. I hope to see you again very soon and I wish you great health. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Convenience, well located, very clean, the staffs were polite and very helpful.

Customer review rating 4.6/5

Maruli T. S. Families - 22/11/2020 Confirmed reviews ALL

We are extremely satisfied during our stay... keep the good work

Dear Maruli Tua S., Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for your willingness to drop a great review of our hotel. I am glad that you enjoyed your stay and I hope to see you again very soon. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Well located, nice location so many activities around.

Customer review rating 4.6/5

Shabir S. A. B. Business - 21/11/2020 Confirmed reviews ALL

The location of the hotel is outstanding, especially the mall attached to hotel as so many stuff to shop and to dine in.

Dear Mr. Shabir Sulaiman Hamed Al B., Thank you very much for your nice comments regarding your stay and it is to my greatest pleasure to know that you enjoyed your long stay period with us. Rest assured that your comments are shared with the team and I am certain that they will be as delighted as I am to receive this feedback. We are looking forward to meet you again soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Clean, nice room, comfy, super good taste food breakfast and club dinner as well

Customer review rating 4.6/5

Herman Z. Business - 21/11/2020 Confirmed reviews ALL

Really satisfying, sure will using swissotell when back to jakarta again

Dear Herman C., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in term of your breakfast experience. As much as we want you to enjoy a full spread breakfast, we are bounded and limited for our operations in order to comply with current government regulations. However, rest assured that once the condition is back to normal we will open our well-known breakfast buffet that our guests are so fond of. I hope to see you again very soon and I wish you great health. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay, besy service & well located

Customer review rating 4.6/5

Sela Solo - 19/11/2020 Confirmed reviews ALL

Whenever i come to jakarta i choose swissotel for my hotel to stay since its well located and i quiet like the vibes there, especially the bedroom & the view

Dear Shella F., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in term of your breakfast experience. As much as we want you to enjoy a full spread breakfast, we are bounded and limited for our operations in order to comply with current government regulations. However, rest assured that once the condition is back to normal we will open our well-known breakfast buffet that our guests are so fond of. I hope to see you again very soon and I wish you great health. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Family Stay Vacant

Customer review rating 4.6/5

Yani K. Families - 19/11/2020 Confirmed reviews ALL

This was second time that my family has stayed at Swissotel Jakarta PIK. Our room had any problem with the air conditioner but thanks to Duty Manager on 28th Oct that give Best Services to replace the room by giving Room Upgrade. Thanks also to Mei, Feby, Gaby, Tan and Audrey that already decorated the room for celebrate my husband's Birthday. Simple celebration with my lovely family but that was remarkable. Great moments as Accor Plus membership.

Dear Yani K., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue
Customer review rating 4.6/5

Rifqy Solo - 18/11/2020 Confirmed reviews ALL

Wonderfull place

Dear Rifqy R., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. I am delighted that you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

The best hotel in PIK

Customer review rating 4.6/5

Bhisma K. B. Business - 18/11/2020 Confirmed reviews ALL

Modern Rooms, Well located, Good services, nice staff, it’s a remarkable stay. Definitely will come back soon!

Dear Bhisma Krida B., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. I am delighted that you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Excellent Staycation

Customer review rating 4.6/5

Anonymous Business - 17/11/2020 Confirmed reviews ALL

Extremely satisfy with the service from all staff that i encountered

Dear Meirina S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. I am delighted that you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good hotel

Customer review rating 4.6/5

Ray Business - 16/11/2020 Confirmed reviews ALL

Well located, easy dan faster to go to my destination location

Dear Raymond L., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. I am delighted that you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Pool need more maintenance

Customer review rating 4.6/5

Tania J. Families - 16/11/2020 Confirmed reviews ALL

Overall, I am very satisfied with the room, facilities and the staff. but need more maintenance for the pool esp the kids one. Many tiles already lifted up and I think its very dangerous for the kids. Thanks Tania

Dear Tania j., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in terms of the pool condition. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already addressed the problem and a schedule is in place to replace the missing tiles and prevent any issue in the future. Thank you very much for the constructive feedback and we hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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