Swissôtel Jakarta PIK Avenue

Customer review rating (ALL Rating) 4.6/5 843 reviews

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Hotel extras

  • Labelled ALLSAFE

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with views of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

ALLSAFE approved hotel

Our accommodation(s)

With great views of Jakarta Bay, our inspired rooms and suites give you a fulfilling sense of place in Indonesia's busy capital. Relax in the refreshing comfort of one of these 412 sanctums with contemporary decor and a wide range of amenities.

Hotel location

Swissôtel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.108287, 106.740398

Telephone
Fax +62 21 22571199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CHINESE NATIONAL

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  843 reviews

TripAdvisor Rating  5.0/5  2,977 reviews

Wonderful Concierge team

TripAdvisor rating 5.0/5

Ohnmar K TripAdvisor review

I stayed at the hotel from 4-8 June. The Concierge team from the hotel was excellent! I got the problem with unofficial taxi service from the Jakarta airport on the 4th June. I arrived to Jakarta airport around midnight. The taxi service cheated me and charged triple amount of transportation fare from airport to the hotel. The receipt was also fake. The taxi driver could not understand English well. The Concierge team; AROCO, IHSAN, TIO DANIEL and HENDY tried to solve my problem. It went well. At least the taxi driver gave me some money back. Thank you so much to lovely boys from Concierge team.

تجربة مقيمة من طريق مكة

TripAdvisor rating 5.0/5

Global03667181020 TripAdvisor review

Is very good hotel five stars the arabic food is very good and the susi is best one clean my room thanks susi Good hotel in Jakarta near airport Next time when visite Jakarta frist direction to me طريق مكة ١٤٤٤

Decent location for airport

TripAdvisor rating 3.0/5

jktbased TripAdvisor review

Stayed one night for a meeting, location is around 20 mins (depending on traffic) from the airport in the PIK area of Jakarta, quite far from downtown, so if you need to be there I wouldn't advise, there is a shopping mall, which is pretty good, so no shortage of dining options. For the rooms its a pretty good 4 star hotel, service is a little shoddy, breakfast wasn't great, which is offered in the hotels Chinese restaurant, rooms where compact. Basically for a one night stay its ok, if you need longer there are better options in Jakarta.

Dear jktbased, Thank you very much for taking time to write the review of our hotel. We are glad that you enjoyed our location.However, it is deeply regrreted the service did not meet your expectations. Please accept our sincere apologies for any fallen short of your expectations in several aspects of your visit. We have relayed the information to the relevant department to improve the standard of service. We hope for another opportunity to showcase the level of excellent service that you expect. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Great service from Elsy

TripAdvisor rating 5.0/5

Yi ta L TripAdvisor review

Good hotel with the nice view from my rooms. The view from swimming pool also good. Great service from Ms. ELSY. Very friendly and very helpful in breakfast. Definitely will comeback again. Service excellent.

Dear 905yital, We very much appreciate your comments regarding your visit at our hotel. It is always a pleasure to receive positive feedback, especially your satisfaction towards view from the room. I will share your comments with our team, especially Elsy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you again very soon. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

مميز

TripAdvisor rating 5.0/5

Sightsee06047264235 TripAdvisor review

A beautiful hotel, beautiful meals, and very excellent he pool is also wonderful. I recommend this hotel to everyone who visited Jakarta service. I thank them. It is worth a visit Room attendant mr dadan is nice and the restaurant is also beautiful he pool is also wonderful. I recommend this hotel to everyone who visited Jakarta

Dear Sigthsee06047264235, Thank you for the excellent review of our hotel. We are so thrilled to read your fantastic comments about your stay. I am very delighted to know your satisfaction towards our hotel, food, and the pool. Rest assure that your kind words will be passed on to our team, especially Mr. Dadan. I am certain that this will delight them and will serve as an encouragement to always keep on delivering their best services to the guests. We are very much looking forward to welcome you back here. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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Other web-users rate our hotel

  • 463 reviews 9.1/10 Location
  • 721 reviews 8.3/10 Room
  • 1,013 reviews 9/10 Service
  • 26 reviews 9.1/10 WiFi
  • 392 reviews 8.4/10 Cleanliness
  • 245 reviews 9/10 Vibe
  • 225 reviews 7.8/10 Breakfast
  • 206 reviews 7.4/10 Comfort

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