Swissotel Jakarta PIK Avenue 5 stars

Customer review rating 4.6/5 557 reviews

Swissotel Jakarta PIK Avenue
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Hotel extras

  • The international upscale hotel is near the airport, with direct access to PIK Avenue Mall.

  • The first Swissôtel in Indonesia is renowned for its Swiss hospitality.

  • The 412 rooms and suites have amazing views. Enjoy the great ambience at The Chinese National.

  • The hotel has the largest Grand Ballroom in North Jakarta.

  • Pamper yourself with Vitality dining and keep up your health regime at Pürovel Spa & Sport.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LaundryPaying
  • Beauty salon
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Golf (Nearby)Paying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service availablePaying

Hotel location

Swissotel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571188

Fax: (+62)21/22571199

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.4km / 6.46 miles

  • By train

    BOJONG INDAH At 7.2km / 4.47 miles

GPS :-6.108287, 106.740398

Our accommodations

Our 412 comfortable rooms and suites are designed with sophistication and feature amazing views of Jakarta Bay. All rooms offer 49" IPTV, complimentary WiFi, mini bar, cabinet with coffee machine, bathroom with rainshower and Pürovel amenities.

Premier Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with Twin Beds, Bay View

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Select Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 39 / 420 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Signature Room with 1 King Size Bed, Bay View

  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 1 King Size Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

THE CHINESE NATIONAL

Type of cuisine: International

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

PAPER DUCK

Type of cuisine: Thematic cuisine

Executed with elegant gourmet artistry, the exquisite Paper Duck captivates with the finest Cantonese BBQ delicacies including the must-try Peking Duck. Ideal for entertaining and Chinese dining are redefined. Paper Duck is part of The Chinese National.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IRON NEEDLE

Type of cuisine: Thematic cuisine

Be it the classic you mian, hand pulled la mian or fried hor fun, there's nothing like having a plate of warm noodles. At Iron Needle, enjoy a variety of noodles with an assortment of authentic HK style Dimsum. Iron Needle is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLACK POWDER RED

Type of cuisine: Thematic cuisine

Black Powder Red is a Szechuan-inspired restaurant promising a fiery and tasty dining, which offers the authentic seven flavours of Sichuan, spicy, aromatic, sweet, bitter, sour, peppery and salty. Black Powder Red is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LETTERPRESS

Non contractual photo

Letterpress is a quintessential Tea-house during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUMMERS

Non contractual photo

This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,432

  • Maximum capacity: 2,590 people

  • Maximum banquet capacity: 1,150 people

Find out more

Our guest reviews for
Swissotel Jakarta PIK Avenue

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

557 reviews

Feel welcome

Customer review rating 4.6/5

A. Solo - 06/04/2020 Confirmed reviews ALL

I participate in hotel activities for the guest experience, starting from the check-in process to checkout like a normal guest. the receptionist, Syahrozy treated me like a guest, not as an employee. I feel valued.

Dear A. Astri, We very much appreciate your comments regarding your stay at Swissôtel Jakarta PIK Avenue and it is our greatest pleasure to know that you enjoyed your visit. It is always a pleasure to receive such positive feedback. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Perfect Choice for Hotel Near Airport

Customer review rating 4.6/5

Miftah F. Business - 03/04/2020 Confirmed reviews ALL

This is my second stay and it was lovely. During this time, hotel staff proactively provide surgical mask and hand sanitizer for guest. I was pleasantly surprised they provided mask but didn't take it since I already have mine. I was staying in the corner room which is Swiss Signature Room and it was spacious. Ordered room service and it was arrived within 30 mins and it was delicious. This hotel is the place to stay near airport and very recommended.

Dear Miftah F., Thank you very much for the great review of Swissôtel Jakarta PIK Avenue. We very much appreciate your comments regarding your recent stay with us. Indeed, our guest safety and security is a top priority for us, especially in a situation like this. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues. Thank you again for sharing your experience and we look forward to warmly welcome you again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Good

Customer review rating 4.6/5

Thomas P. Business - 03/04/2020 Confirmed reviews ALL

Good service

Dear Thomas Tong Aun p., Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. We are delighted you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Heavenly Stay

Customer review rating 4.6/5

Lita A. Solo - 01/04/2020 Confirmed reviews ALL

Superb.

Dear Lita A., Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. We are delighted you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Excellent

Customer review rating 4.6/5

C. E. Solo - 01/04/2020 Confirmed reviews ALL

Pokoknyaa servicenya the best banget , will recomend to everyone

Dear C. E., We very much appreciate your comments regarding your stay at Swissôtel Jakarta PIK Avenue and it is our greatest pleasure to know that you enjoyed your visit. It is always a pleasure to receive such positive feedback. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Regarding the slight inconvenience caused upon your check-in, please accept my sincerest apology. We will address this issue to the related department in order to improve our service in the future, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Average stay

Customer review rating 4.6/5

Tammy S. Business - 28/03/2020 Confirmed reviews ALL

Everything good except the shower in room 1556. The water still staying after finished shower. The floor is not stepper enough.

Dear Tammy S., Thank you for taking the time to review your recent stay at Swissôtel Jakarta PIK Avenue. It is to our regret that we did not meet your expectations in some areas; please allow us to express our sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem on the shower draining issue in order to prevent future occurrence. We hope to see you again very soon. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Nice... to be a long time

Customer review rating 4.6/5

H. O. Families - 27/03/2020 Confirmed reviews ALL

Good restaurant menu, good service n excellent for customer satisfy (thaks for birthday wish n cake ) all the best..best..

Dear Oktavianus H., We very much appreciate your comments regarding your stay at Swissôtel Jakarta PIK Avenue and it is our greatest pleasure to know that you enjoyed your visit. It is always a pleasure to receive such positive feedback. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Great stay!

Customer review rating 4.6/5

Gunardi T. Solo - 27/03/2020 Confirmed reviews ALL

Clean hotel, and excellent service from the staff. very helpful and care to the customer. the food from in room dinning was great. warm welcome during check in in the executive lounge.

Dear Gunardi T. L., Thank you very much for the great review of Swissôtel Jakarta PIK Avenue. We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues, especially Mr. Andres from the Executive Lounge. Thank you again for sharing your experience and we look forward to warmly welcome you again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Well located

Customer review rating 4.6/5

Johan Families - 26/03/2020 Confirmed reviews ALL

Well located in PIK, beside mall. breakfast is quite standard. When we check out, we forgot to bring 1 thing. but until 1 day no confirmation from the hotel. and then we call the hotel to confirm, they said still not been tidy up, its quite strange. and they confirm after 30min checks.

Dear Johan S H., Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. We are delighted to know that you liked the location of our hotel. However it is to our deepest regret to know that you faced some issue during your stay that affected your overall satisfaction. We apologize for the inconvenience occurred regarding the lost & found issue, however on the other side we're also relieved to know that it is already solved immediately. Also, we appreciate very much for your constructive feedback regarding the breakfast variety. Rest assure that we are taking your feedback seriously and it is shared to the team for our future improvement. We hope that we can still earn back your trust and we are looking forward to serve you better in the future. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Warm welcome home

Customer review rating 4.6/5

S. Couples - 25/03/2020 Confirmed reviews ALL

On overall, the room was great, fresh and comfortable. thanks to Tan & GRO team in providing such a warm welcome. the most impressive one is the in-room dining food was excellent, hats-off to the chef as they served a perfectly balanced ikan sambal matah, good texture of Fish. I hardly find a hotel with that satisfying in-room dining food.

Dear S., Thank you very much for the great review of Swissôtel Jakarta PIK Avenue. We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues, especially Mr. Tan from GRO and the In-Room Dining team. Thank you again for sharing your experience and we look forward to warmly welcome you back again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Great stay

Customer review rating 4.6/5

Andrew L. Friends - 24/03/2020 Confirmed reviews ALL

Very nice front office, delicous chocolate birthday cake, very comfortable interior and nice breakfast with variety of menus and all food is five star food

Dear Andrew L., Thank you very much for the great review of Swissôtel Jakarta PIK Avenue. We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues, especially Febby, Gaby and Chrisna. Thank you again for sharing your experience and we look forward to warmly welcome you again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Cozy and Well stay

Customer review rating 4.6/5

Voni Z. Business - 24/03/2020 Confirmed reviews ALL

The location is strategic, closed to the mall, it is not difficult to find food. Besides that, the room service is good. The food is good. Recommended

Dear Voni Z., We very much appreciate your comments regarding your stay at Swissôtel Jakarta PIK Avenue and it is our greatest pleasure to know that you enjoyed your visit. It is always a pleasure to receive such positive feedback. Rest assure that your comments are shared with the team, especially the F&B and Room Service team. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Well Warm Welcome and Excellent Services

Customer review rating 4.6/5

Ricky Families - 24/03/2020 Confirmed reviews ALL

Amid this corona virus outbreak, we decided to still have staycation at swissotel due to our reservation had been made several months before. As also to celebrate my bday and we had sooo many surprises.. Special Thanks to Mr Tan and Ms May.. to make this day so memorable.. we stay in suite room with spacious space, free mini bar and also free acces to executive lounge.. various of bfast choice.. definetly came back at another staycation after this corona outbreak.. stay safe.. stay health

Dear Richky W., Thank you very much for the great review of Swissôtel Jakarta PIK Avenue. It is our greatest pleasure to be able to take part in your happy days and celebrations. I will be delighted to share your kind comments and compliments with all of our colleagues, especially Mr. Tan and Ms. Mei, for their commendable services. Thank you also for your great wishes. We also wish you a good health therefore we can warmly welcome you back again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Excellent service

Customer review rating 4.6/5

Cherlivia Families - 24/03/2020 Confirmed reviews ALL

Staff are nice and responsive. Clean & comfortable room. Delicious Breakfast.

Dear Winny N., Thank you for taking the time to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. We are delighted you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Located is very strategic. Very comfortable room, especially for us with child. Very very good breakfast

Customer review rating 4.6/5

Natasha Families - 23/03/2020 Confirmed reviews ALL

I stay with my family because we attended the wedding of my best friend in Lucerne Ballroom. Very large and nice ballroom. Well, I really recommended Swissotel PIK for staying with family and people you loved. Even for stay cations also.

Dear Natasha W., Thank you very much for the great review of Swissôtel Jakarta PIK Avenue. We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues. Thank you again for sharing your experience and we look forward to warmly welcome you again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Memorable Wedding Anniversary

Customer review rating 4.6/5

Yohana B. Couples - 23/03/2020 Confirmed reviews ALL

Very memorable and amazing stay to celebrate our wedding anniversary

Dear Yohana B., Thank you very much for choosing Swissôtel Jakarta PIK Avenue to celebrate your wedding anniversary. It is to our greatest pleasure to be a part of your happiness, especially that you enjoyed your stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues, especially Tan. Thank you again for sharing your happiness with us and we look forward to welcome you back again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Good stay

Customer review rating 4.6/5

Augustine Solo - 21/03/2020 Confirmed reviews ALL

Warm friendly staff, great service

Dear Augustine T., Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. We are delighted you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Very Memorable

Customer review rating 4.6/5

Inge D. Friends - 18/03/2020 Confirmed reviews ALL

All staff is very nice..Room very clean, breakfast ok. Thank You Mr. Tan and all GRO team for birthday decoration, and also a cake. We like the cake. Everything is perfect for me..

Dear Inge D., Thank you very much for the great review of Swissôtel Jakarta PIK Avenue. We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues, especially Mr. Tan and the GR team. Thank you again for sharing your experience and we look forward to warmly welcome you again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Good stay but for check in so long

Customer review rating 4.6/5

Maria T. Families - 18/03/2020 Confirmed reviews ALL

check in so long until 4 pm breakfast ok cleaness ok security checking ok facility not so much

Dear Maria T., Thank you for taking the time and trouble to review our hotel. It was our pleasure to have you here with us. However it is to our regret that we did not meet your expectations for the check-in experience. At Swissôtel Jakarta PIK Avenue, customer satisfaction is our top priority, therefore we did an investigation on this issue. The requested room type was not ready during your time of check-in. For your maximum convenience, we needed some time to clean the room and freshened the air so your stay would be a pleasant one. However we are truly sorry that it took quite some more time than usual and causing you to wait a little longer. Therefore we decided to gave you a late check-out for the next day, hoping that it compensates the late check-in. We really appreciate your feedback and rest assure that we will address this to our team in order to increase our service and improve our guest experience in the future. I hope that we can still earn back your trust and I look forward to welcome you back again at Swissôtel Jakarta PIK Avenue. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Comfortable hotel, very hospitality for all services.

Customer review rating 4.6/5

Aep W. J. Couples - 17/03/2020 Confirmed reviews ALL

Easy access, starting service from front office until check out. Comfort room, looks new and very well facility. Im very satisfied stay at swissotel PIK. We'll be back to stay again.

Dear Aep Wawan j., Thank you very much for the great review of Swissôtel Jakarta PIK Avenue. We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues. Thank you again for sharing your experience and we look forward to warmly welcome you again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue
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