friendly and helpful staf, nice room, the hotel is super clean, located at the heart of PIK, close to so many entertainment hub the only inconvenient thing is the parking lot, the only space available close to the lobby is valet, which need extra cost, and it was open space (leaving my car dirty when we got check out)

From stepping inside to the moment you leave the hotel staff made you feel welcome and couldn’t do enough to ensure your stay was a pleasurable one. The room was very comfortable and well appointed.

The lift very bad and the service when i eat at restaurant very bad too not friendly at all

This hotel has so much to tell. From the beginning until the end of my stay all the staff were amazing. They really proud of what they do and they know what their doing. The smile from every single employees there worth to be remembered. The room was impeccable, The Chinese National restaurant very authentic and the service was attentive. The In room dining service was second to none, they remember your preferences. Summers At The Pool, a lovely place to hang out. The staff there Falin and the team did an amazing job. They make you feel like you are in Bali. Friendly, charming and relax. Thank you for providing me with such an amazing experience. The housekeeping team keep all the areas from front to the back in a perfect shape. Cleanliness of this hotel was really impressive. The front desk team team were always fulfilled your needs anytime you need something. They never tired of giving you the best smile despite they are super busy. Tan and the team you did well, You did your job with passion. Loved it. The concierge team was fabulous, they are the magician in the hotel, they make things possible for you. I tried their Purovel SPA, wow! All The teraphist has great skill, the hot stone massage and Balinese massage is a must to try. Coffe at the Brownmilk is one of my favorite. The lady name Yovita and a gentlemen called Helby They knew my preference very well, without even ask they served you the right order, you guys are awesome. Engineering was ready around the clock whenever you have issues in your room. They fix it right away. All and all I must say this hotel is going to be success with full support of the amazing staff they have. Thank you for making my 2,5 years stay a memorable one. God Bless you all.

Our experience of 'birthdaycation' at Swissotel PIK avenue during pandemic was memorable. Checkin was fast. Staffs were friendly, helpful and informative. They did the extra miles and attention to the detail like celebrating our birthday to the room and decorated the room prettily. Hotel was easy to access to mall and toll. The room was spacious and comfortable. It has been sanitized before we enter. Breakfast place was comfortable and offers varieties of food and dinner was delicious too! Facilities such as pool was cozy, clean and follow the maximum capacity regulation. We were enjoy and happy during our stay, will recommended to family & friends. Thank you Swissotel.

Great staycation at Swissôtel. My arrival experienced was flawless from check in at executive lounge with great TzuChi & bayview from the topest floor of the hotel.. Happy hour was just perfect with free flow alcoholic drinks and attentive service from executive lounge team Olin, Alana, Bhisma, Steven Ong were all exceptional Check out at lounge was efficient & painless.. Will be back for another great experiences. Concierge team Chris Aufi Dhana Budi Fadhil & Rifqy were very informative around PIK area about what to eat & explore.

Very good location, modern room interior, all staff is very friendly Gizelle, Dzikri, Iqbal and Tan Very helpfull

the location of the hotel is very good, easy to go anywhere. especially next to the mall. the rooms are clean and spacious and nice. especially as an accor member I get the benefit of a room upgrade. staff is also friendly. breakfast is also delicious and lots of variety of food. highly recommended. will stay again if there is a chance

a bit disappointed because it took so long to check in. need 2hours to got the room. and just one room, still need more time to got another room

This is my second stay here, and so far I am satisfied. Lounge was great & direct access to mall was very welcome.

We stayed at the hotel last weekend. We expected a 5-star service, but were disappointed for some reasons. The elevator is definitely not in compliance with the health protocol. We had to wait for so long every time we have to use it. There should be more elevator and effective arrangement. It is highly inconvenient. On the first night the wifi was down. We asked the front office to let us know if the wifi was back as we were working that night and needed to send important emails and attended several meetings. After several hours waiting, we called the front office and were informed that the wifi was back on quite a while ago. On the second day, the kids wanted to play at the pool, but we found out that there was an event and that the pool is closed. The kids were so disappointed and we had back to the room. Again, we have to wait for the elevator for so long. On the second night the event went on at the pool and it was that loud we could hear the band playing in our room at the 20th floor. The event was supposed to end at 9pm, but went on after 9pm. We called the front office complaining that the noise was too loud and annoying that we couldn’t rest, but there is no follow up. Weekend event will surely be a good income for the hotel, especially during this difficult time. However, the hotel should serve the other guests and maintain the service of a 5-star hotel. We expected convenient stay, but it was definitely inconvenient stay.

Good 1. very cosy and easy to sleep because of high quality bed condition 2. nice view at the lounge 3. cost effective Poor 1. Poor service when i check in. 1) did not prepared welcome fruits in the room 2) did not give any information for breakfast and lounge 3) did not give any information for using welcome drink 2. lack of lift/elevators 1) wait more than 20 minute for take elevator to go down to lobby

long queue at check in long queue at the time of the lift No benefit as accorplus gold member (no free room upgrade, no welcome treat) as i used to get at other accor hotels even when i was only a silver member long queue at the restaurant at breakfast, too crowded to run out of butter. It's a shame when the waiter forbids bringing 2 loaves of bread that can't be enjoyed without butter. Fully booked swimming pool, crowded gym center, just enjoying the rain in the room, really a staycation that was far below expectations

I stayed at Premiere Room at Swissotel PIK Avenue. The check in process took quite a long time since the hotel claimed the rooms is fully booked at that day. My kids were so disappointed when they inform us that the swimming pool and the garden was closed for the public since there is a wedding held there. They should inform us earlier about it so that we can take it for consideration to have a staycation there. One more thing is there were only two lifts available with 4 person capacity, so there is a very long queue waiting for the lifts while it is not good in this pandemic situation. As for the room it was clean and nice, the bed was large and comfy. They also provide a Nescafe dolce gusto coffee machine. One unique thing in this hotel is the bathroom has screen wall. The location is also strategic next to PIK avenue mall.