Swissôtel Jakarta PIK Avenue

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Swissôtel Jakarta PIK Avenue

Customer review rating (ALL Rating) 4.6/5 1,421 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labelled ALLSAFE

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with views of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Hotel location

Swissôtel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

Telephone +62 21 22571188

Fax +62 21 22571199

Contact email

  • By plane

    SOEKARNO HATTA At 10km / 6 miles

  • By train

    BOJONG INDAH At 7km / 4 miles

GPS:-6.108287, 106.740398

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CHINESE NATIONAL

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

Our accommodation(s)

With great views of Jakarta Bay, our inspired rooms and suites give you a fulfilling sense of place in Indonesia's busy capital. Relax in the refreshing comfort of one of these 412 sanctums with contemporary decor and a wide range of amenities.

Our guest reviews

Our guest reviews for
Swissôtel Jakarta PIK Avenue

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,421 reviews

TripAdvisor Rating  5.0/5  1,476 reviews

Great services of team members

Customer review rating 5.0/5

Boedy J. M. Business - Confirmed reviews ALL

The front desk guest care services is excellent I'm verry comfort and get my privellage as Accor member care services

Dear Boedy J M., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Tentative Staffs...

Customer review rating 5.0/5

Eligius E. Families - Confirmed reviews ALL

The check-in process was fast and superb... the staff at the Executive Lounge make it so smooth.. even during check-out. They even remember guests' name and greet us by name. That's a plus.. the room was nice.. love the round bathtub... not too fond of the mall next door (too crowded, and the visitors a tad unrully for such a mall nearby such a 5* hotel)

Dear Eligius E., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Nice Staff at 20th Executive Lounge

Customer review rating 5.0/5

Suvins98 Families - Confirmed reviews ALL

Thanks to bisma, mei, carolina, nur. For making this stay enjoyable.

Dear S. Suvin, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay, great views

Customer review rating 4.0/5

Michael J. Solo - Confirmed reviews ALL

Great hotel but I had problems with hot water, maybe because I was on the 23-rd floor? Too bad because the bathroom was beautiful.

Dear Michal J., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret to learn that your experience did not meet your expectation; please allow me to express my sincerest apologies. Please be assured that your concerns have been rectified and appropriate measures have been taken to prevent future occurrence. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Fantastic location, lovely rooms, cooperative staffs, good food

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I came to stay as part of the preparations of the SWA Sector Ministers' Meeting which will be held in Swissotel on 18th and 19th May. It was a pleasant experience seeing the service and other facilities. I am sure the venue will prove to be satisfactory for the high level ministers who will be attending and staying

Dear Siddhartha D., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Excellent long term business stay

Customer review rating 5.0/5

Alex B. Business - Confirmed reviews ALL

Great service at all levels

Dear Alexander Georgiev B., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Well located, Good Executive Lounge and the team.

Customer review rating 5.0/5

Listya V. S. Families - Confirmed reviews ALL

We had the best time celebrating our kid's birthday. Thanks Mei, Bhisma, Carolina for making us feel at home.

Dear Listya V., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay

Customer review rating 5.0/5

Rose Families - Confirmed reviews ALL

They upgraded our room, nice

Dear Rosma N., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

The personal experience

Customer review rating 5.0/5

James Business - Confirmed reviews ALL

All staff members were extremely courteous, professional, and welcoming.

Dear James Yiu Cho W., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Helpful staffs

Customer review rating 4.5/5

W. K. Business - Confirmed reviews ALL

the staffs at 20 floor executive lounge are very helpful, and good service, especially the staff called Mei.

Dear Kah Wai W., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Convenient, good access to Mall, Breakfast was good

Customer review rating 4.5/5

Sam N. Business - Confirmed reviews ALL

Smooth checking, concierge very helpful

Dear N. S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

friendly staff and nice hotel

Customer review rating 5.0/5

Citra S. Couples - Confirmed reviews ALL

his is my first time stayed at this hotel and. the service was very satisfying. the staff is very friendIy. i told the staff to write something to surprise my husband when we are check-in! The glass-wording is amazing! The hotel also very clean and modern. Very recommended for staycation and honeymoon. nice view, nice breakfast . Thank you and good job Swissotel.

Dear Citra S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good location, Great service

Customer review rating 5.0/5

Tony W. Families - Confirmed reviews ALL

When we arrived at the hotel, we were warmly welcomed in the executive lounge and informed that our room had been upgraded to suite. The room have a wonderful view and the staff even prepared a Minecraft character drawing on the mirror which my daughter loves so much. The room is quite spacious, clean, and the bed is very comfortable. The breakfast are delicious as well. Thank you for the great service, and we wish to comeback and enjoy another stay at this hotel.

Dear Tony W., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good experience

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I stayed for 2 nights in this hotel and had a very pleasant experience. The room was clean, its near mall so easy access to almost everything i need during the stay. Such a great place to rest after all day activity. The staff was so nice and the breakfast has various menu and also delicious.

Dear Eriko S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Ok

Customer review rating 4.0/5

Reva Families - Confirmed reviews ALL

It’s ok

Dear Revana A., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good services for exec lounge

Customer review rating 5.0/5

Steven Families - Confirmed reviews ALL

Thanks to team lounge for your hospitality especially for my kids. Mei,bisma etc . We are happy to be back there again.

Dear Steven H., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Perfect stay

Customer review rating 5.0/5

Tjr Families - Confirmed reviews ALL

Perfect hotel, perfect food, perfect service

Dear Taufiqullah Jaya R., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Great place, perfect location for a stopover

Customer review rating 5.0/5

Barry E. Business - Confirmed reviews ALL

I often need to stop in Jakarta between flights. Having such a great hotel so close to the airport is so helpful. The staff is superb... especially Caroline and the others in the Executive Lounge. I didn't even leave the hotel to go into the shopping centre... why bother? Room is great, people are terrific, lounge is perfect.

Dear Barry E., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Nice view and location, great breakfast, room need improvement

TripAdvisor rating 4.0/5

Paskal01 Families - TripAdvisor review

Stay here with my family for the weekend. 25 th floor corner room, great view. Pros : breakfast is delicious, staffs are helpful, rooms amenities complete, spacious room and the sofa is a nice touch access to mal Cons : there is a musty smelly odor in the room especially in the bathroom and the alleyway, the air conditioner cannot be controlled well, too hot at noon too cold at night, seems only responding to the outside weather. No kids club or at least a playground at the hotel.

Dear Paskal01, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I greatly appreciate for taking your time on your compliments and as well as given us constructive feedback on your staying experience with us. It is to our greatest pleasure to know that you satisfied with our overall hotel ambience, complete room amenities along with stunning sea view of North Jakarta, and strategic location in the heart of PIK also has given you easy access of surrounding. Of course, your entire experience will not be completed without excellent service standard and fresh breakfast quality to brighten your day. Therefore, your kind words have been shared to the team as a motivation for the entire team to keep improving the quality of our services and products. However, I apologize for you inconvenience experience for the odor smell at the alleyway and the unstable temperature of air condition. I have delivered this matter extensively to our Executive Housekeeping and Engineering to follow up this matter with action plan to prevent future occurrence. Thank you again for sharing your satisfaction with us. Stay safe, stay healthy and looking forward to welcoming you again! Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Inconvenient stay

TripAdvisor rating 3.0/5

syamsualdi TripAdvisor review

We stayed at the hotel last weekend. We expected a 5-star service, but were disappointed for some reasons. The elevator is definitely not in compliance with the health protocol. We had to wait for so long every time we have to use it. There should be more elevator and effective arrangement. It is highly inconvenient. On the first night the wifi was down. We asked the front office to let us know if the wifi was back as we were working that night and needed to send important emails and attended several meetings. After several hours waiting, we called the front office and were informed that the wifi was back on quite a while ago. On the second day, the kids wanted to play at the pool, but we found out that there was an event and that the pool is closed. The kids were so disappointed and we had back to the room. Again, we have to wait for the elevator for so long. On the second night the event went on at the pool and it was that loud we could hear the band playing in our room at the 20th floor. The event was supposed to end at 9pm, but went on after 9pm. We called the front office complaining that the noise was too loud and annoying that we couldn’t rest, but there is no follow up. Weekend event will surely be a good income for the hotel, especially during this difficult time. However, the hotel should serve the other guests and maintain the service of a 5-star hotel. We expected convenient stay, but it was definitely inconvenient stay.

Dear syamsualdi, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for taking the time to share your feedback. While all of us wish you had a better experience, it is to my deepest regret to know that we did not meet your expectations during your stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Therefore we have contacted you personally and thank you for your cooperation and understanding. Please do not hesitate to contact me directly should you have any concern regarding your stay at Swissôtel Jakarta PIK Avenue. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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