Swissotel Jakarta PIK Avenue 5 stars

Customer review rating 4.5/5 245 reviews
Swissotel Jakarta PIK Avenue
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Hotel extras

  • The international upscale hotel is near the airport, with direct access to PIK Avenue Mall.

  • The first Swissôtel in Indonesia is renowned for its Swiss hospitality.

  • The 412 rooms and suites have amazing views. Enjoy the great ambience at The Chinese National.

  • The hotel has the largest Grand Ballroom in North Jakarta.

  • Pamper yourself with Vitality dining and keep up your health regime at Pürovel Spa & Sport.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LaundryPaying
  • Beauty salon
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Swissotel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571188

Fax: (+62)21/22571199

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.4km / 6.46 miles

  • By train

    BOJONG INDAH At 7.2km / 4.47 miles

GPS :-6.108287, 106.740398

Our accommodations

Our 412 comfortable rooms and suites are designed with sophistication and feature amazing views of Jakarta Bay. All rooms offer 49" IPTV, complimentary WiFi, mini bar, cabinet with coffee machine, bathroom with rainshower and Pürovel amenities.

Premier Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with Twin Beds, Bay View

  • Max. number of persons: 3
  • Area: From 27
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Select Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 39
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Signature Room with 1 King Size Bed, Bay View

  • Max. number of persons: 4
  • Area: From 43
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 1 King Size Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 27
  • Views: Bay view, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 27
  • Views: Bay view, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 54
  • Views: Bay view, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PIK Avenue Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 216
  • Views: Bay view, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Presidential Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 216
  • Views: City side, Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Grand Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 72
  • Views: Bay view, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Prestige Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 88
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

THE CHINESE NATIONAL

Type of cuisine: International

Helmed by a master chef, The Chinese National showcases exquisite yet hearty dishes to satisfy discerning enthusiasts. The restaurant has been artistically designed to create an intimate atmosphere. Ideal for gatherings, celebrations and entertainment.

PAPER DUCK

Type of cuisine: Thematic cuisine

Executed with an elegant gourmet artistry, the exquisite Paper Duck captivates the palate with the finest Cantonese delicacies including the must-try Paper Duck's Peking Duck. At this impressive venue, entertaining and Chinese dining are redefined.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IRON NEEDLE

Type of cuisine: Thematic cuisine

Be it the classic you mian, hand pulled la mian or fried hor fun, there's nothing like the simple happiness of having a plate of noodles. At Iron Needle Noodle and Dimsum House, enjoy a variety of noodles with an assortment of authentic HK style Dimsum.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLACK POWDER RED

Type of cuisine: Thematic cuisine

Black Powder Red is an innovative Chinese restaurant at the heart of The Chinese National, which offers the authentic seven flavours of Sichuan, spicy, aromatic, sweet, bitter, sour, peppery and salty. Be prepared for a fiery, yet tasty journey.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LETTERPRESS

Photo non contractuelle / Strictly non binding

Letterpress is a quintessential Tea-house during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUMMERS

Photo non contractuelle / Strictly non binding

This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,432

  • Maximum capacity: 2,590 people

  • Maximum banquet capacity: 1,150 people

Find out more

Our guest reviews for
Swissotel Jakarta PIK Avenue

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

245 reviews

comfy and satisfied

Customer review rating 4.5/5

Shanhong Z. Business - 15/01/2020 Confirmed reviews ALL

So far enjoy the stay, it was comfy , clean and nice.

best room hotel

Customer review rating 4.5/5

S.c. Families - 15/01/2020 Confirmed reviews ALL

a new hotel with amazing interior, room was very comfy, clean, cool and nice. food variety at the restaurant was many and also delicious, very nice interior staff hotel was very nice

Dear Setiawan C., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

Excellent

Customer review rating 4.5/5

Evie Families - 15/01/2020 Confirmed reviews ALL

The front office very friendly, the room was nice and clean. The buffet breakfast very good taste and quite many different kinds of food. We love stay here.

Dear Evie A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at Swissôtel Jakarta PIK Avenue. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

The hotel is very new and beautiful furnished

Customer review rating 4.5/5

Sara Business - 13/01/2020 Confirmed reviews ALL

The location is great.

Dear Saralee N., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

Great Escape

Customer review rating 4.5/5

Agus J. Families - 13/01/2020 Confirmed reviews ALL

The first stay in 2020, our family had a good time.

Dear Agus J., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

warm, comfortable stay

Customer review rating 4.5/5

Marysia Couples - 13/01/2020 Confirmed reviews ALL

room is spacious, comfortable, and clean. overall a really nice stay

Dear Marysia Pramudya W., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

Good service

Customer review rating 4.5/5

Ss R. Families - 12/01/2020 Confirmed reviews ALL

The size of the 88m2 Suite room is meet my expection. The things which I requested is fulfill by the amazing hotel's staffs. The customer satifaction is number one. Thanks, I appreciated it very much!

Dear R. Sing S., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

Good

Customer review rating 4.5/5

Tjoe2 Families - 12/01/2020 Confirmed reviews ALL

Room nice and clean.. Next time will stay again

Dear Tjoetina E., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

Ok, the place is nice but service is lacking

Customer review rating 4.5/5

Anonymous Families - 09/01/2020 Confirmed reviews ALL

We requested the room not to be made, only ask for new towels and shampoo. We had to call 3x for it to be delivered.

Dear Siaomie W., Thank you for taking the time and trouble to review your experience with our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope to see you again very soon. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

Modern hotel, great restaurant and location

Customer review rating 4.5/5

Budi Families - 08/01/2020 Confirmed reviews ALL

Rooms and hotel area are decorated nicely, many nice cafe and restaurant in hotels and very easy to access pik avenue shopping mall also other entertainment spots in pik area.

Dear Budi K., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

2 nights stay in swissotel pik

Customer review rating 4.5/5

Sherly L. Families - 08/01/2020 Confirmed reviews ALL

The room is spacious and the amenities are excellent. I really enjoyed staying in the swissotel. In the room that I stayed, the rain shower was not working but for the rest of facilities are great. If I can provide suggestion: providing a bath tub will be great as some of customer might want to enjoy a nice bath other than shower. :)

Dear Sherly Li jia L., Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope to see you again very soon. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

Happy

Customer review rating 4.5/5

R L. H. P. Families - 08/01/2020 Confirmed reviews ALL

Incredible experience,thank you

Dear Mr. R Laksmono H p., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Alexander Poindl General Manager

Nice Place But Lack of Disable Room

Customer review rating 4.5/5

Rosni K. Families - 06/01/2020 Confirmed reviews ALL

The hotel is very strategy as it located beside mall but, need to add more disable room.

Dear Mr. Rosni K., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. We are taking seriously for your input in regards of the disable room. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Alexander Poindl General Manager

satisfied with the accommodations

Customer review rating 4.5/5

Sandy S. Families - 06/01/2020 Confirmed reviews ALL

We like the room. Also like the fact that it is attached to a mall. Staff are friendly and helpful.

Dear Mr. Sandy S., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Alexander Poindl General Manager

Very satisfying

Customer review rating 4.5/5

Sri P. Families - 06/01/2020 Confirmed reviews ALL

The hospitality frrom the front desk (receptionist), the housekeeping and the doorbell was very good. Hope it could last forever, not only for these newly opened months. Hope jacuzi could be available also at the Gym facilitacion

Dear Sri P., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue

A remarkable experience

Customer review rating 4.5/5

H. H. Families - 05/01/2020 Confirmed reviews ALL

From the minute we showed up we were welcomed with a warm greeting and acquainted with a few staff. From that point onwards the service given has just showed signs of improvement and better. The food was stunning. Would thoroughly recommend this to anyone looking for somewhere to stay in Jakarta.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager

Very good for the price

Customer review rating 4.5/5

Wen M. Couples - 05/01/2020 Confirmed reviews ALL

Swissotel PIK Avenue, considering its price, in my opinion, is the nicest hotel in North Jakarta, as of this writing in January 2020. Even its smallest room, feels huge. Sound proving is good. Wooden interior all over, incl. AC controller attached to wall give me a nice sense of luxury. The gym has decent equipment for gym enthusiast like myself, as shown in the photos. Dumbbell set is up to 22kg. Pool, which is on the cold side, is a nice area to chill. Breakfast offers a wide variety of food, drinks & desserts. Breakfast area design is reminiscent of city of Shanghai in 1930s. All the staff that I came across are professional. I love their attitudes.

Dear Mr. Erwin A., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Poindl General Manager

Excellent hotel in North Jakarta area

Customer review rating 4.5/5

Adrian K. Families - 04/01/2020 Confirmed reviews ALL

We were staying there to celebrate New Year's Eve and we got the executive rooms on the 20th floor. The room is very nice with very modern decor and a very nice bed. We got rooms with a twin bed and we asked to join those beds to get a very big bed for us. The view is excellent, we could saw the Tzu Chi building very clear and my son was very happy when he saw the airplane from the window. The only withdraw from this hotel is they are not too kids friendly. The hotel does not have a kid's playground and the swimming pool is not too big.

Dear Mr. Adrian K., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,, Alexander Poindl General Manager

Great first time experience

Customer review rating 4.5/5

Andrew W. Families - 04/01/2020 Confirmed reviews ALL

Overall experience of my first stay is very great... The staffs are helpful and kind.. The room is clean and tidy.. The check in and check out time is punctual also... One feedback from me because i stayed on high season..the elevator is too crowded..it takes longer time to go up and down using the elevator with only 3 elevators available...

Dear Mr. Andrew W., We very much appreciate your comments regarding your stay at the Swissotel Jakarta PIK Avenue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,, Alexander Poindl General Manager

New hotel & amazing location

Customer review rating 4.5/5

Tok Families - 04/01/2020 Confirmed reviews ALL

Staff was polite , room is ok . However there are few things to improve , a very slow wifi , relatively unusable while i was staying there , tried it few times , with different phone , also not working . And the lifts only 3 (1 stopped working when i was there) , so the waiting time is quite annoying , since there were so many people staying there on new year's eve . Other than that , everything was good . Hopefully will improve in the future.

Dear Tok S., Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope to see you again very soon. Sincerely, Alexander Poindl General Manager Swissôtel Jakarta PIK Avenue
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