At Swissôtel Jakarta PIK Avenue, enter a vitalising haven in the north of Indonesia's capital. Handily near Soekarno-Hatta International Airport, the hotel stands in one of Jakarta's safest districts with sweeping views of the bay and direct access to PIK Avenue shopping centre. From Swissôtel Jakarta PIK Avenue, discover the prestigious PIK area with popular culinary delights.
Swissôtel Jakarta PIK Avenue is a 5-star hotel in North Jakarta, ideally located with direct access to PIK Avenue Mall and just a short drive from Soekarno-Hatta International Airport. Enjoy elegant rooms and suites, dining venues, meeting facilities, a swimming pool, fitness centre, and convenient access to nearby lifestyle and business destinations.
After exploring Jakarta, relish the hotel's tasty Chinese dishes in its inviting restaurant. And bask in the authentic warmth of Swiss hospitality at the heart of a bustling Asian hub.
Welcome to the upscale urban oasis in north Jakarta. Experience Swiss and Indonesian flair in the intimate rooms and suites filled with thoughtful amenities, alongside vitality-inspired dining, Pürovel Spa & Sport and renowned Swiss hospitality.
Sean HALPIN, Hotel Management
This hotel is HAOKE certified - it has the necessary amenities to meet the needs and expectations of Chinese guests.
Hotel extras
Prime location near golf courses, supermarket, and variety of dining & outdoor recreation
Direct access to PIK Avenue shopping centre
Largest ballroom in northern Jakarta
412 contemporary guest rooms and suites with views of Jakarta Bay
Authentic Chinese cuisine from resident master chef
Our accommodation(s)
Book this hotel
Page 1 out of 6, Room 1 :
Premier Room with 1 King Size Bed
, Room 2 :
Premier Room with 2 Single Beds
Room
Premier Room with 1 King Size Bed
Photo out of - Premier Room with 1 King Size Bed
The 27m² Premier Room is inspired by Swiss design mixed with Jakarta's charm. It offers city views or pool view, a work area, 49" IPTV and bathroom with rainshower with Pürovel amenities.
The 27m² Premier Room is inspired by Swiss design mixed with Jakarta's charm. It offers city views, a work area, 49" IPTV and bathroom with rainshower with Pürovel amenities.
Photo out of - Premier Room with 1 King Size Bed, Bay View
The 27m² Premier Room is inspired by Swiss design mixed with Jakarta's charm. It offers bay views, a work area, 49" IPTV and bathroom with rainshower and Pürovel amenities.
Photo out of - Swiss Advantage Room with 1 King Size Bed
The 27m² Swiss Advantage Room is inspired by Swiss design and Jakarta's charm. It offers higher floor city views, a work area,49" IPTV and bathroom with rainshower and Pürovel amenities.
Photo out of - Swiss Advantage Room with 2 Single Beds
The 27m² Swiss Advantage Room is inspired by Swiss design and Jakarta's charm. It offers higher floor city views, a work area, 49" IPTV and bathroom with rainshower and Pürovel amenities.
Photo out of - Swiss Advantage with 1 King Size Bed, Bay View
The 27m² Swiss Advantage Room is inspired by Swiss design and Jakarta's charm. It offers higher floor bay views, a work area, complimentary mini bar, 49" IPTV and bathroom with rainshower and Pürovel amenities.
Photo out of - Swiss Advantage with Twin Beds, Bay View
The 27m² Swiss Advantage Room is inspired by Swiss design and Jakarta's charm. It offers higher floor bay views, a work area, complimentary mini bar, 49" IPTV and bathroom with rainshower and Pürovel amenities.
Photo out of - Swiss Select Room with 1 King Size Bed
The 39 m² Swiss Select Room is inspired by Swiss design and Jakarta's charm. It offers a spacious living space, complimentary mini bar, 49" IPTV and bathroom with rainshower and Pürovel amenities.
Swiss Signature Room with 1 King Size Bed, Bay View
Photo out of - Swiss Signature Room with 1 King Size Bed, Bay View
The 43 m² Swiss Signature Room is inspired by Swiss design and Jakarta's charm. It offers bay views, spacious living space, complimentary mini bar, 49" IPTV and bathroom with rainshower and Pürovel amenities.
Swiss Executive Room with 1 King Size Bed, Executive Floor
Photo out of - Swiss Executive Room with 1 King Size Bed, Executive Floor
The 27 m² Swiss Executive Room is inspired by Swiss design and Jakarta's charm. It offers a work area, 49" IPTV, bathroom with rainshower and Pürovel amenities and access to the Executive Lounge.
Swiss Executive Room with 2 Single Beds, Executive Floor
Photo out of - Swiss Executive Room with 2 Single Beds, Executive Floor
The 27 m² Swiss Executive Room is inspired by Swiss design and Jakarta's charm. It offers a work area, 49" IPTV, bathroom with rainshower and Pürovel amenities and access to the Executive Lounge.
The 54 m² Grand Room is inspired by Swiss design and Jakarta charm. It offers a separate living room, complimentary mini bar, bathroom with rainshower and bathtub and access to the Executive Lounge.
Photo out of - Swiss Grand Suite with 1 King Size Bed
The 72m² Grand Suite has the charm of a Swiss chalet. It offers a dining table, bathroom with rainshower and bathtub, and access to the Executive Lounge
Photo out of - Swiss Prestige Suite with 1 King Size Bed
The 88m² Swiss Prestige Suite features sophisticated luxury. It offers a separate lounge and dining area, rainshower, bath and access to the Executive Lounge.
Photo out of - ST. GALLEN SUITE with 1 King Size Bed
The 216² signature Suite is perfect for a romantic getaway or an informal meeting. It offers a separate living room, dining room and bar to impress guests while enjoying impressive views of the city and access to Executive Lounge.
Photo out of - ST. MORITZ SUITE with 1 King Size Bed
The 216m² suite is fit for A listers. It offers lavish furnishings and awe inspiring views of PIK and Jakarta Bay and access to Executive Lounge. Take respite in the pinnacle of Swiss hospitality
Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.
Cooking style
International
Capacity
260
Accessibility
Accessible service
Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 Jakarta, Indonesia
Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.
Page out of
LETTERPRESS BAR
Photo out of - LETTERPRESS BAR
Letterpress is a quintessential Teahouse during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.
Letterpress is a quintessential Teahouse during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.
SUMMERS AT THE POOL
Photo out of - SUMMERS AT THE POOL
This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.
This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.
BROWNMILK 24 HOURS DELI
Photo out of - BROWNMILK 24 HOURS DELI
Brownmilk 24 hours deli offer hearty breakfasts, gourmet sandwiches, massive salads, homemade bakery treats and a stellar good cuppa at Lobby level of Swissôtel
Brownmilk 24 hours deli offer hearty breakfasts, gourmet sandwiches, massive salads, homemade bakery treats and a stellar good cuppa at Lobby level of Swissôtel
3 breakfasts
Photo out of - Breakfast
Buffet
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
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Services
Hot Breakfast
Buffet
Opening hours
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Services
Continental
Hot Breakfast
Cold breakfast
Buffet
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
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Tuesday
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Sunday
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Subsequent opening hours
Services
Chinese
Japanese
English
Continental
American
Hot Breakfast
Cold breakfast
Pool
Photo out of - Pool
Outdoor Pool
Opening hours
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Subsequent opening hours
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Natural water
At your disposal
Children Pool
Shower
Dimension
Pool Depth Min:
0.3 m /
0.98 ft
Pool Depth Max:
1.2 m /
3.9 ft
Fitness center
Photo out of - Fitness center
Pürovel Spa & Sport equipped with an array of therapeutic treatments combining Eastern traditional healing with Western technologies. TechnoGym, our fitness centre is open 24 hours.
Pürovel Spa and Sport
Additional charge
Pürovel Spa & Sport equipped with an array of therapeutic treatments combining Eastern traditional healing with Western technologies. TechnoGym, our fitness centre is open 24 hours.
Opening hours
Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Sunday
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Subsequent opening hours
Location
On site
Pürovel Spa & Sport equipped with an array of therapeutic treatments combining Eastern traditional healing with Western technologies. TechnoGym, our fitness centre is open 24 hours.
Purovel Spa & Sport
Photo out of - Purovel Spa & Sport
Additional charge
Pürovel is inspired by the Alpine seasons. Its philosophy mirrors the four stages of natural vitality. Enjoy our Swiss made bath products, whose ingredients grow in an Alpine garden or try one of our signature massages.
Pürovel is inspired by the Alpine seasons. Its philosophy mirrors the four stages of natural vitality. Enjoy our Swiss made bath products, whose ingredients grow in an Alpine garden or try one of our signature massages.
Featuring one of the city's largest grand ballrooms, local and international cuisine and refined service, Swissôtel Jakarta PIK Avenue is ideal for dream weddings, be it a traditional Indonesian or modern weddings.
We went for a staycation and had a great time! At the breakfast, Fiya and team took good care of us and specially of our little one!
Dear Namit P.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.5/5
Yuk K. T.
Business
-
Confirmed reviews ALL
Very good breakfast, spacious seating, friendly staffs in the restaurant. Front desk also very friendly
Dear Yuk K. T.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.5/5
Saefudin M.
Families
-
Confirmed reviews ALL
The staff was extremely friendly and went out of their way to make sure we had a great time , usually when i had breakfast, i got birthday suprise from Fiya, Abdul, Lisa thank you for your hospitality 🤗, The room is clean and comfort, the food is good , the location is great
Dear Mr. Saefudin,
Warmest greetings from Swissôtel Jakarta PIK Avenue.
Thank you very much for your wonderful feedback and for giving us a 9/10 rating. We are delighted to know that you had a lovely stay with us and enjoyed our friendly and attentive service.
It is especially heartwarming to hear that Fiya, Abdul, and Lisa made your breakfast experiences even more memorable with the thoughtful birthday surprises. We will certainly share your kind appreciation with them, as we are sure your recognition will mean a lot to them.
We are also pleased to know that you found your room clean and comfortable, enjoyed our food, and appreciated our convenient location.
Thank you once again for choosing Swissôtel Jakarta PIK Avenue and for sharing your kind words. We look forward to welcoming you back for another memorable stay.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5
Jackie T.
Business
-
Confirmed reviews ALL
Room is clean and comfortable. Breakfast in variety of choices.
Dear Jackie T.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5
Chi Z.
Business
-
Confirmed reviews ALL
front ofice was very helpful! make the stay memorable!
Dear Chi Z.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Dear Namit P.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.5/5
Yuk K. T.
Business
-
Confirmed reviews ALL
Very good breakfast, spacious seating, friendly staffs in the restaurant. Front desk also very friendly
Dear Yuk K. T.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.5/5
Saefudin M.
Families
-
Confirmed reviews ALL
The staff was extremely friendly and went out of their way to make sure we had a great time , usually when i had breakfast, i got birthday suprise from Fiya, Abdul, Lisa thank you for your hospitality 🤗, The room is clean and comfort, the food is good , the location is great
Dear Mr. Saefudin,
Warmest greetings from Swissôtel Jakarta PIK Avenue.
Thank you very much for your wonderful feedback and for giving us a 9/10 rating. We are delighted to know that you had a lovely stay with us and enjoyed our friendly and attentive service.
It is especially heartwarming to hear that Fiya, Abdul, and Lisa made your breakfast experiences even more memorable with the thoughtful birthday surprises. We will certainly share your kind appreciation with them, as we are sure your recognition will mean a lot to them.
We are also pleased to know that you found your room clean and comfortable, enjoyed our food, and appreciated our convenient location.
Thank you once again for choosing Swissôtel Jakarta PIK Avenue and for sharing your kind words. We look forward to welcoming you back for another memorable stay.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5
Jackie T.
Business
-
Confirmed reviews ALL
Room is clean and comfortable. Breakfast in variety of choices.
Dear Jackie T.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5
Chi Z.
Business
-
Confirmed reviews ALL
front ofice was very helpful! make the stay memorable!
Dear Chi Z.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 1.0/5
Michael M.
Couples
-
Confirmed reviews ALL
I stayed in room 18-09 and have noticed a number of bed bug bites in the days I stayed there and in subsequent days, as the bites can take 2-3 days to appear, it has to have come from the room, please ensure this room is fully heat treated to remove the infestation
Customer review rating 5.0/5
Aileen L.
Families
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Confirmed reviews ALL
We had an absolutely wonderful experience at Swissôtel and our stay truly became one of the highlights of our holiday in Indonesia. From the moment we arrived, we immediately had that special holiday feeling. The hotel felt warm, welcoming and comfortable, and every day we were greeted with so much kindness.
What made our stay especially memorable was the staff. Everyone was incredibly friendly, attentive and caring, not only towards us but also towards our children. As a family, that meant so much to us. Our children felt comfortable and welcome, and those little moments of kindness and personal attention made our holiday even more special.
We would especially like to thank Pak Veri, Fiya and Pak Edi. Their warmth, kindness, attention and genuine hospitality really stood out. They always made us feel welcome and cared for, and they helped create so many lovely memories for our family. The children still talk about the special moments and kindness they experienced during our stay.
We also really enjoyed the atmosphere at breakfast and the way the staff made every morning feel relaxed and special. Even during the celebrations around Indonesia’s Independence Day, there was such a wonderful atmosphere and it became another beautiful memory from our trip.
Thank you so much to the entire Swissôtel team for everything you did for us. Looking back, we honestly could not have wished for a better place to spend our holiday this year. We returned home with so many happy memories that we will continue to share with our children for years to come.
Whenever we return to Indonesia, we will definitely visit Swissôtel again. It truly felt like our home away from home, and we hope to see everyone again in the future. We would also recommend this hotel without any hesitation to anyone looking for a warm and welcoming place to stay.
Dear Ms. Aileen,
Warmest greetings from Swissôtel Jakarta PIK Avenue.
Thank you so much for sharing such a heartfelt and wonderful review of your family’s stay with us. Receiving a 10/10 rating and hearing that your time at Swissôtel became one of the highlights of your holiday in Indonesia truly means a great deal to our entire team.
We are especially touched to know that you and your children felt welcomed, comfortable, and cared for throughout your stay. Creating a warm and memorable experience for families is very important to us, and it is wonderful to hear that the small moments of kindness and personal attention made such a lasting impression on your children.
We will be delighted to share your special appreciation with Pak Veri, Fiya, and Pak Edi. Your kind recognition of their warmth, attentiveness, and genuine hospitality will certainly mean a lot to them. We are also pleased to know that you enjoyed the atmosphere at breakfast and the festive celebrations during Indonesia’s Independence Day.
It is truly heartwarming to hear that you returned home with so many happy memories to share with your children and that Swissôtel felt like your home away from home. Your generous recommendation is the greatest compliment we could receive.
Thank you once again for choosing Swissôtel Jakarta PIK Avenue. We sincerely look forward to welcoming you and your family back whenever you return to Indonesia. It would be our pleasure to create many more wonderful memories together.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.5/5
Tandjung E. P.
Couples
-
Confirmed reviews ALL
Book this hotel during super busy weekend via BookingbySultan. Get the best room👍👍
With superb breakfast. They even have middle east breakfast corner along with Indonesian, Chinese,& Western 😍😍
Dear Ms. Tandjung,
Warmest greetings from Swissôtel Jakarta PIK Avenue.
Thank you very much for your wonderful feedback and for giving us a 9/10 rating. We are delighted to know that you enjoyed our breakfast, convenient location, and comfortable accommodation.
It is especially pleasing to hear that you enjoyed the variety of our breakfast selection, including the Middle Eastern, Indonesian, Chinese, and Western offerings. We are glad that our breakfast could make your stay even more enjoyable.
We also sincerely appreciate your constructive feedback regarding the drop-off area. We understand that during busy weekends, the traffic flow can become quite crowded when hotel and mall drop-offs share the same access. Your suggestion is valuable, and we will share it with the relevant team for further consideration and improvement.
Thank you once again for choosing Swissôtel Jakarta PIK Avenue and for your kind recommendation. We look forward to welcoming you back for another comfortable and enjoyable stay.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 2.5/5
Thi H. P. N.
Business
-
Confirmed reviews ALL
The room rate is quite expensive, but unfortunately the hotel does not feel luxurious or reflect the standard I would expect from a Swiss hotel brand.
The bathroom in particular looks old and worn out and is in need of renovation. For the price charged, I expected much better quality, comfort, and overall maintenance.
Overall, I was disappointed with the condition of the hotel and do not feel it offers good value for money. At this price level, there are better hotel options in Jakarta.
Dear N.,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations, particularly regarding the condition of the bathroom and the overall value of your stay. We understand that the room rate comes with an expectation of comfort, quality, and maintenance consistent with the Swissôtel standard.
Your comments regarding the bathroom being worn and in need of renovation are well noted. We have shared your feedback with our relevant teams for further review and consideration as part of our ongoing improvement efforts.
We truly regret the disappointment caused and appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you again and provide you with a more comfortable and satisfying experience that better reflects the standards you expected from Swissôtel.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.5/5
Indra D. R.
Families
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Confirmed reviews ALL
This is a review 2 night stay as Gold Member with Family.
During Entrance to the Front Office around 7 pm, no one welcome and ask to help on the luggage. I personally need to leave the car parked unattended for a moment to accommodate seating formy family waiting for me for check in process after park the car.
During Check-In and Check-Out, the Front Office team was very welcoming, inform crucial information about the reservation, and seek feedback. The Concierge are very helpful in assisting after checkin, free parking coordination, greet every guests. Thank you CAHYO, GERALDO, TIO, NATASYA.
We really enjoy the welcome drink at Lobby Cafe. Fast, Great taste and presentation. Thank you ZATI,
My Family and colleagues enjoy the lunch at The Chinese National Restaurant team offer great service in hectic time. Fresh Salad, Fruit, tasty dish, dessert. Thank you ELSY, ANDY,KEISYA, HAURA, ACHMAD, NAZWA, YAHYA for help take photo
The alley from lift to the room feel a little bit short for my 6 foot height.
I got a main road view to lookout at beautiful Tzu Chi building, a big smart TV (who welcoming other guest name in the TV) and fast internet, comfort bed and pillow, welcome snack. Our room attendant helped us tidy the room fast and clean, actively ask feed back. Thank you ARIEL, FANI.
The Pool is 1.2m. ARINA show how to access the towel, sauna, shower room. The pool in the morning has cool refreshing water and guests can enjoy sunrise at the edge ot the pool. Sauna is good, the shower room toggle to switch between two shower.
The hotel has a good location, service, and recommended if you want to explore PIK Area and nearby to Airport, I hope it can improve the welcome and TV preparation for a revisit. Thank you, Swissotel PIK for having me.
Dear Mr. Indra,
Thank you for taking the time to share such a detailed review following your recent two-night stay with your family at Swissôtel Jakarta PIK Avenue.
We are delighted to know that you enjoyed our strategic location, comfortable room, facilities, dining experiences, and the warm service provided by our team. It is especially wonderful to hear your appreciation for Cahyo, Geraldo, Tio, Natasya, Zati, Elsy, Andy, Keisya, Haura, Achmad, Nazwa, Yahya, Ariel, Fani, and Arina. We will be sure to share your kind recognition with them.
At the same time, we sincerely apologize that you were not welcomed or offered assistance with your luggage upon arrival. We understand how important a smooth and attentive arrival experience is, especially when travelling with family. Your feedback has been shared with the relevant team for further improvement. We also appreciate your comment regarding the TV preparation, and we will ensure this is reviewed to provide a more personalized experience for our guests.
Thank you once again for recommending Swissôtel Jakarta PIK Avenue and for giving us the opportunity to improve. We look forward to welcoming you and your family back for an even more seamless and memorable stay.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5
Nurul H. Z.
Families
-
Confirmed reviews ALL
We loved our first ever stay at Swissotel and considering that it was our first time in Jakarta, they made it an unbeatable standard for our future stays. I wished I could extend my stay there but unfortunately the hotel was fully book. I can see why it is. I appreciate the staffs so much like Benny, Lady (apologies if I spelt it wrong) and friends, and the concierge for giving me an unforgettable experience. Benny for the most wonderful check in experience, suggesting me ideas to do in Jakarta and explaining to me the hotel facilities. Lady and friends for surprising my family with the chocolate cart and cake. My baby ate all of them cus its really yummy. And the concierge team for assisting me to pass my shopping bags to the delivery service, making sure they identify the delivery staff and updating me every movement. We love love love our stay there and will definitely be coming back to Jakarta just for Swissotel itself, not even coming back for shopping. Cant wait to stay there again!
Dear Nurul H. Z.,
Thank you very much for sharing such a wonderful review and for giving us a perfect score of 100/100.
We are truly delighted to know that your first stay at Swissôtel Jakarta PIK Avenue, and your first visit to Jakarta, was such a memorable one. It is especially heartwarming to hear that our team helped set an unbeatable standard for your future stays.
We will certainly share your kind recognition with Benny, Lady, and our Concierge team. Benny will be thrilled to know that his warm welcome, recommendations, and explanation of our facilities made your arrival special. We are also delighted that Lady and her colleagues could surprise your family with the chocolate cart and cake, and that your little one enjoyed them so much! Your appreciation of our Concierge team for their attentive assistance with your shopping bags is also sincerely appreciated.
Knowing that you would return to Jakarta just for Swissôtel truly means a lot to all of us. We cannot wait to welcome you and your family back for another wonderful stay, hopefully for a longer visit next time!
Warm regards,
Sean Halpin
General Manager
Customer review rating 4.0/5
Andriessanto C. L.
Couples
-
Confirmed reviews ALL
I had a very good stay at Swissôtel Jakarta PIK Avenue. The room was comfortable and well maintained, and the overall hotel experience was pleasant. Breakfast was also very good, with good-quality food and a nice selection. I rated my stay 8/10 mainly because of one important safety concern. The bathroom floor was quite slippery, and I actually slipped twice during my stay. Fortunately, I was not seriously injured, but I believe this is something the hotel should take seriously and review, especially in terms of flooring, anti-slip measures, or providing appropriate bath mats.
Apart from this safety issue, everything else during my stay was very good. I hope the hotel can address this point, as it would make the overall experience even better and safer for guests.
Dear Mr. Andriessanto,
Thank you for taking the time to share your detailed feedback following your recent stay at Swissôtel Jakarta PIK Avenue.
We are pleased to know that you enjoyed the comfort and condition of your room, as well as our breakfast selection and overall hotel experience. However, we sincerely apologize for the safety concern you experienced in the bathroom and, in particular, that you slipped twice during your stay. We are relieved to hear that you were not seriously injured.
Your feedback regarding the slippery bathroom floor and the need for appropriate anti-slip measures has been taken very seriously. We have shared your comments with our relevant team for immediate review and follow-up, as the safety and well-being of our guests remain our highest priority.
We truly appreciate you bringing this matter to our attention, as your feedback helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a safer and more comfortable experience.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5
Amara A.
Families
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Confirmed reviews ALL
I had a wonderful stay at Swissôtel Jakarta PIK Avenue. From the moment we arrived, the service was warm, attentive and genuinely welcoming.
A special thank you to the Guest Relations team — Cecil, Regina, Nuri, Aldo, Fesya, Chantiq, Yurike, Sasa, Xena, Lady, Furgon, Irjal, Nina and Ella. Everyone was so friendly, helpful and attentive throughout our stay. Your hospitality truly made us feel well taken care of.
I would also like to give a special mention to Yuda, the Director of Operations. His support and responsiveness were truly exceptional. Even when he was off duty, he was always willing to help whenever we needed anything and was incredibly quick to respond. His genuine care and commitment to making sure guests have a great experience really stood out to me.
I also really enjoyed the yoga session with Mas Rhama. The combination of Hatha Yoga and meditation was excellent — such a nice way to relax, recharge and start the day feeling refreshed.
I also had the chance to try the spa and enjoyed a one-hour massage with Sarah. She was lovely and the massage was very relaxing — definitely another highlight of my stay.
And of course, Summers was another highlight. The food was delicious and the poolside atmosphere was lovely. It was a great place to enjoy a meal and spend quality time with the family.
Overall, this was a very enjoyable stay with great service, wonderful facilities, good food and an excellent location connected to PIK Avenue Mall. I would definitely be happy to come back and recommend Swissôtel Jakarta PIK Avenue to others.
Thank you to the entire team for making our stay so memorable!I had a wonderful stay at Swissôtel Jakarta PIK Avenue. From the moment we arrived, the service was warm, attentive and genuinely welcoming.
A special thank you to the Guest Relations team — Cecil, Regina, Nuri, Aldo, Fesya, Chantiq, Yurike, Sasa, Xena, Lady, Furgon, Irjal, Nina and Ella. Everyone was so friendly, helpful and attentive throughout our stay. Your hospitality truly made us feel well taken care of.
I would also like to give a special mention to Yuda, the Director of Operations. His support and responsiveness were truly exceptional. Even when he was off duty, he was always willing to help whenever we needed anything and was incredibly quick to respond. His genuine care and commitment to making sure guests have a great experience really stood out to me.
I also really enjoyed the yoga session with Mas Rhama. The combination of Hatha Yoga and meditation was excellent — such a nice way to relax, recharge and start the day feeling refreshed.
I also had the chance to try the spa and enjoyed a one-hour massage with Sarah. She was lovely and the massage was very relaxing — definitely another highlight of my stay.
And of course, Resto ; Summers was another highlight. The food was delicious and the poolside atmosphere was lovely. It was a great place to enjoy a meal and spend quality time with the family.
Overall, this was a very enjoyable stay with great service, wonderful facilities, good food and an excellent location connected to PIK Avenue Mall. I would definitely be happy to come back and recommend Swissôtel Jakarta PIK Avenue to others.
Thank you to the entire team for making our stay so memorable!
Dear Ms. A.,
Thank you very much for taking the time to share such a wonderful and detailed review of your recent stay at Swissôtel Jakarta PIK Avenue.
We are truly delighted to know that you had an exceptional experience with us and that our warm and attentive hospitality made you and your family feel well taken care of. Your kind recognition of our Guest Relations team, Cecil, Regina, Nuri, Aldo, Fesya, Chantiq, Yurike, Sasa, Xena, Lady, Furgon, Irjal, Nina, and Ella, is sincerely appreciated. We will be sure to share your wonderful compliments with them.
It is also heartwarming to hear your appreciation for Yuda, our Director of Operations. We are pleased that his responsiveness and genuine care made such a positive impression during your stay. Your recognition means a great deal to him and to the entire team.
We are equally happy that you enjoyed the Hatha Yoga and meditation session with Rhama, as well as your relaxing spa treatment with Sarah. It is wonderful to know that these experiences allowed you to relax, recharge, and enjoy your time with us.
We are also pleased that Summers was another highlight of your stay, particularly the delicious food and relaxing poolside atmosphere where you could spend quality time with your family. Our convenient connection to PIK Avenue Mall is indeed something we are proud to offer our guests.
Thank you once again for your kind words and for recommending Swissôtel Jakarta PIK Avenue. Your feedback is a great encouragement to our team, and we look forward to welcoming you and your family back for another memorable stay in the future.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 3.5/5
Weng-choong-willam P.
Business
-
Confirmed reviews ALL
The shower is weak in pressure, making shower difficult. The switch for the standing lamp is faulty. The bed is comfortable. Nice view, connected to shopping mall and restaurant. There is a coffee machine in the room.drinking water provided. The breakfast has good choices of various cuisine.
Dear Mr. P.,
Thank you for taking the time to share your detailed feedback following your recent stay at Swissôtel Jakarta PIK Avenue.
We are pleased to know that you enjoyed the comfortable bed, nice view, convenient access to the shopping mall and restaurants, as well as the in-room coffee machine and drinking water amenities. We are also delighted that you appreciated the variety of choices available at our breakfast.
At the same time, we sincerely apologize for the inconvenience caused by the weak shower pressure and the faulty switch for the standing lamp. We understand how these issues can affect your comfort during your stay. Please be assured that your feedback has been shared with our Engineering team for further inspection and appropriate follow-up.
Thank you once again for your constructive comments. We truly appreciate your feedback, as it helps us identify areas where we can improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.0/5
Suat E. K.
Families
-
Confirmed reviews ALL
Enjoyed the stay
Dear Suat E. K.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.5/5
Mahardika F.
Business
-
Confirmed reviews ALL
Comfortable but far away from Mosque
Dear Mahardika F.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.0/5
Anonymous
Business
-
Confirmed reviews ALL
Clean, small room. The shower area can be better.
Dear S.T. Roger Lo,
Thank you for the great review of our hotel. We are glad that you enjoyed your stay.
However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies.
At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We hope to see you again very soon.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 4.5/5
Angela A. H.
Business
-
Confirmed reviews ALL
near by Damai Indah PIK, good area
Dear Angela A. H.,
I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.
Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5
Shankar S.
Business
-
Confirmed reviews ALL
Enjoy stay there..very good staff and managers.
Dear Mr. Shankar,
Thank you very much for your wonderful feedback and for your kind words about our team and managers. We are delighted to know that you had an enjoyable stay with us.
It is especially meaningful to us to have you as one of our valued long-stay guests, and we truly appreciate your continued trust and support throughout your stay. Your kind recognition is a great encouragement to the entire team.
We look forward to continuing to make your stay at Swissôtel Jakarta PIK Avenue comfortable and enjoyable.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5
Chan M. T.
Business
-
Confirmed reviews ALL
Ozzy’s service was good. He was helpful, considerate and efficient
Dear Mr. Chan M. T.,
Thank you very much for your perfect rating and for taking the time to share your feedback with us.
We are delighted to know that you enjoyed our convenient location and, most importantly, that Ozzy provided you with helpful, considerate, and efficient service. We will be sure to share your kind recognition with Ozzy and the team, as it is always encouraging to know that their efforts have made a positive difference to our guests.
Thank you once again for choosing Swissôtel Jakarta PIK Avenue. We look forward to welcoming you back for another wonderful stay.
Warm regards,
Sean Halpin
General Manager
Swissôtel Jakarta PIK Avenue
Web-users rating
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Frequently asked questions
Swissôtel Jakarta PIK Avenue is located at Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 Jakarta, Indonesia. Our hotel offers direct access to PIK Avenue shopping centre and is a short drive from Soekarno-Hatta International Airport. Nearby attractions include:
PIK Avenue Mall - 1 minute walk
Taman Wisata Alam Mangrove - 10 minute walk
Bojong Indah Railway Station - 13 minute drive
Swissôtel Jakarta PIK Avenue offers a variety of accommodations including:
Premier Room with 1 King Size Bed or 2 Single Beds
Swiss Advantage Room with 1 King Size Bed or 2 Single Beds
Swiss Select Room with 1 King Size Bed
Swiss Signature Room with 1 King Size Bed
Swiss Executive Room and Grand Room with Executive Lounge access
Suites including Swiss Grand, Swiss Prestige, St. Gallen, and St. Moritz
At Swissôtel Jakarta PIK Avenue, we provide a range of amenities for your comfort:
Free Wi-Fi and air conditioning
Outdoor pool and Children Pool
Pürovel Spa & Sport and 24-hour fitness center
The Chinese National restaurant and three bars
Wheelchair accessibility and meeting rooms
Indoor parking and laundry services for an additional fee
Swissôtel Jakarta PIK Avenue offers diverse dining experiences:
The Chinese National: Hearty Chinese cuisine, open daily 06:30 AM - 09:00 PM
Letterpress Bar: Teahouse by day and elegant bar by night, open daily 06:00 PM - 12:00 AM
Summers at the Pool: Tropical poolside bar, open daily from 10:00 AM
Brownmilk 24 Hours Deli: Hearty breakfasts and bakery treats, open 24/7
Room service and vegetarian options are also available.
At Swissôtel Jakarta PIK Avenue, check-in is available from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Swissôtel Jakarta PIK Avenue regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Swissôtel Jakarta PIK Avenue using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Swissôtel Jakarta PIK Avenue features 8 meeting rooms, including the largest ballroom in northern Jakarta. Our largest space can accommodate up to 2,590 guests in a theater-style setup or 1,150 for banquets. These facilities are equipped with Wi-Fi and are ideal for both business meetings and large-scale events.
Swissôtel Jakarta PIK Avenue is an ideal venue for dream weddings, whether you prefer a traditional Indonesian or modern international celebration. We feature one of the city's largest grand ballrooms and offer both indoor and outdoor spaces for intimate gatherings. Our dedicated wedding coordinator is available to help you plan every detail.
Swissôtel Jakarta PIK Avenue is a wheelchair accessible hotel designed to welcome all guests comfortably. We offer a room specifically for people with reduced mobility and accessible bathroom facilities. Our public areas, including the restaurant and bars, also provide accessible service.
Yes, Swissôtel Jakarta PIK Avenue allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Swissôtel Jakarta PIK Avenue, you can easily explore several local attractions on foot. PIK Avenue Mall is just a 1 minute walk away, providing immediate access to shopping and dining. Additionally, the Taman Wisata Alam Mangrove national park is accessible within a 10 minute walk.
Pürovel Spa & Sport at Swissôtel Jakarta PIK Avenue is inspired by the Alpine seasons and mirrors the four stages of natural vitality. You can enjoy signature massages and Swiss-made bath products with ingredients from an Alpine garden. Our facilities include treatment rooms where we combine traditional Eastern healing with Western technologies.
Swissôtel Jakarta PIK Avenue features Summers at the Pool, an urban tropical bar where you can enjoy refreshing cocktails while watching the sun set and airplanes soar. While it offers a relaxing poolside ambience with sky views, the text does not specify if it is a rooftop or open to the general public.
Business travelers at Swissôtel Jakarta PIK Avenue can enjoy contemporary rooms with dedicated business desks and high-speed Wi-Fi. We offer 8 meeting rooms, an Executive Lounge for eligible guests, and 24-hour fitness facilities. Breakfast is served from 06:30 AM to help you start your workday efficiently.
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