Swissôtel Jakarta PIK Avenue 5 stars

Customer review rating (ALL Rating) 4.7/5 790 reviews

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Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Description

Hotel extras

  • Prime location near golf courses, supermarket, and variety of dining & outdoor recreation

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with views of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Our accommodation(s)

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Hotel location

Swissôtel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.108287, 106.740398

Telephone
Fax +62 21 22571199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE CHINESE NATIONAL

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  790 reviews

Customer review rating 4.0/5

Farida L. Families - Confirmed reviews ALL

As a Platinum member, I was informed that I was not allowed to enjoy breakfast in both the executive lounge and the main restaurant. I was required to choose only one option — either the lounge or the restaurant downstairs. If I chose the lounge, I could not access the restaurant This policy is extremely disappointing and does not reflect the level of recognition typically associated with Platinum membership. Elite benefits are meant to enhance the guest experience, not limit it. Being asked to “choose one” feels restrictive and inconsistent with premium hospitality standards. The explanation given was also unclear, which added to the frustration. For a hotel positioning itself as an upscale property, this kind of limitation leaves a poor impression on loyal members. I hope management will reconsider this policy and provide clearer communication, as it significantly impacts the overall experience for elite guests.

Dear Farida L., Thank you very much for sharing your feedback regarding your recent stay at Swissôtel Jakarta PIK Avenue. We sincerely regret any frustration caused by the breakfast access policy for Platinum members. Kindly allow us to clarify that, as per our hotel policy, Platinum members are entitled to breakfast either in the Executive Lounge or the main restaurant, but not both. This policy is in place to ensure a consistent experience for all guests and to manage capacity in both outlets effectively. We understand that the explanation provided may have caused confusion, and we truly apologize for any inconvenience. Your comments have been shared with our team to ensure clearer communication of this policy in the future. We appreciate your loyalty as a Platinum member and hope to have the opportunity to provide a seamless and enjoyable experience on your next visit. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 5.0/5

Suci W. Couples - Confirmed reviews ALL

I loved everything about this hotel, from the room types, customer service, and amenities to the tranquil pool area and gym facilities. I would definitely recommend it to anyone. Especially with the waiter named Andre. He offers delicious and fantastic dishes.

Dear Guest, Thank you very much for sharing your wonderful feedback regarding your stay at Swissôtel Jakarta PIK Avenue. We are delighted to hear that you enjoyed our rooms, amenities, customer service, and the tranquil pool and gym facilities. It is especially rewarding to know that Andre provided exceptional service and made your dining experience memorable with his attention to detail and delicious dishes. We will be sure to share your kind words with him. Thank you for your recommendation. We look forward to welcoming you back for another enjoyable stay. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 5.0/5

Sefanda R. P. Business - Confirmed reviews ALL

Staff are super friendly and always smiling. They help me with everything and make me feel comfortable like home. Service is top by Andre definitely will come back again

Dear Sefanda R. P., Thank you very much for taking the time to share your experience at Swissôtel Jakarta PIK Avenue. We are truly delighted to hear that you love staying with us and that our team made you feel comfortable, just like home. It is especially wonderful to know that Andre provided top service and contributed to your memorable stay. Your kind words will certainly be shared with him and the entire team. We sincerely look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 4.5/5

Fransiska A. M. Families - Confirmed reviews ALL

Smooth check-in + warm bday surprise from the guest relation & housekeeping team, clean rooms, wonderful breakfast, and most importantly -the right level of customer service & natural interaction from all your team, not too much n borderline annoying-fake but also not ignorant 😁. Had to wait longer than usual when picking up bday cake on saturday afternoon, but i wasn't in a hurry. Some other guests there were asking about their drinks, so perhaps you could adjust quickly when it's busy time at brownmilk. A pleasant & satisfying stay.

Dear Fransiska A. M., Thank you very much for sharing your detailed feedback regarding your stay at Swissôtel Jakarta PIK Avenue. We are delighted to hear that you enjoyed a smooth check-in, the birthday surprise arranged by our Guest Relation and Housekeeping teams, the cleanliness of your room, and our breakfast offerings. It is especially rewarding to know that our team’s natural and attentive service left a positive impression. We also appreciate your constructive comments regarding the slight delay when picking up the birthday cake and the service during busy periods at Brownmilk. Your observations have been shared with the team to help us improve efficiency and ensure a seamless experience for all our guests, even during peak times. Thank you again for your kind words. We look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 5.0/5

Farah S. Couples - Confirmed reviews ALL

We loved the king-size bed, and the staff were exceptionally kind, making our stay truly enjoyable. The location is excellent, especially with the direct connection to PIK Avenue Mall, which was very convenient. There was a minor hiccup during our stay when the water was temporarily cut off while I was showering. We also noticed some noise coming from the adjacent room, likely due to plumbing maintenance. I contacted the operator, and although they offered to send a technician to our room, I declined as I was not properly dressed and instead requested that they check the room next door. About 15 minutes later, the noise stopped and the water supply was restored, so the issue was resolved. Overall, it was a wonderful stay. We were happy with our experience and would gladly visit again.

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed the comfort of our king-size bed, the kindness of our team, and our convenient location with direct access to PIK Avenue Mall. It is always rewarding to know these aspects contributed to an enjoyable stay. At the same time, we sincerely apologize for the inconvenience caused by the temporary water interruption and the noise from the adjacent room. Thank you for your understanding and for allowing our team to address the situation promptly. We are pleased to know that the matter was resolved shortly after and that your comfort was restored. We truly appreciate your kind words and are glad that overall you had a wonderful stay. We look forward to welcoming you back again and providing you with an even more seamless experience in the future. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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