Swissôtel Jakarta PIK Avenue 5 stars

Customer review rating (ALL Rating) 4.7/5 791 reviews

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Swissôtel Jakarta PIK Avenue - Image 1
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Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Description

Hotel extras

  • Prime location near golf courses, supermarket, and variety of dining & outdoor recreation

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with views of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Our accommodation(s)

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Hotel location

Swissôtel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.108287, 106.740398

Telephone
Fax +62 21 22571199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE CHINESE NATIONAL

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  791 reviews

Customer review rating 5.0/5

Jing E. N. Couples - Confirmed reviews ALL

Good

Dear Jing E. N., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 1.5/5

Douglas A. Couples - Confirmed reviews ALL

The room aircom was very unstable (either too hot or too cold). I quickly had the "masuk angin." The bag inspections for my wife was quite tiresome and insulting. We were told it was for Durien. Seriously? We never have to go through bag inspections when we stay at Kempinski, Grand Hyatt, etc... Is this possible because we are not the typical demographic if the area? ;)

Dear Mr. Douglas A., Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Jakarta PIK Avenue. We sincerely apologize for the inconvenience caused by the unstable air conditioning in your room. We understand how uncomfortable this must have been and have shared your comments with our Engineering team to ensure the system functions properly for future stays. Regarding the bag inspection for your wife, please allow us to clarify that this is part of our standard security procedures for all guests. Certain items brought into the hotel, such as durian, require a brief inspection to ensure the safety and comfort of everyone. These procedures are never intended to reflect on any guest personally, and we sincerely regret if the process made you feel uncomfortable. As a gesture of goodwill, we would like to offer you a complimentary room upgrade on your next stay with us. Should you have any further questions or require assistance, please feel free to contact our reservations team directly at hb… . We truly value your feedback and hope to welcome you and your wife back to Swissôtel Jakarta PIK Avenue for a seamless and enjoyable experience. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 4.0/5

Farida L. Families - Confirmed reviews ALL

As a Platinum member, I was informed that I was not allowed to enjoy breakfast in both the executive lounge and the main restaurant. I was required to choose only one option — either the lounge or the restaurant downstairs. If I chose the lounge, I could not access the restaurant This policy is extremely disappointing and does not reflect the level of recognition typically associated with Platinum membership. Elite benefits are meant to enhance the guest experience, not limit it. Being asked to “choose one” feels restrictive and inconsistent with premium hospitality standards. The explanation given was also unclear, which added to the frustration. For a hotel positioning itself as an upscale property, this kind of limitation leaves a poor impression on loyal members. I hope management will reconsider this policy and provide clearer communication, as it significantly impacts the overall experience for elite guests.

Dear Farida L., Thank you very much for sharing your feedback regarding your recent stay at Swissôtel Jakarta PIK Avenue. We sincerely regret any frustration caused by the breakfast access policy for Platinum members. Kindly allow us to clarify that, as per our hotel policy, Platinum members are entitled to breakfast either in the Executive Lounge or the main restaurant, but not both. This policy is in place to ensure a consistent experience for all guests and to manage capacity in both outlets effectively. We understand that the explanation provided may have caused confusion, and we truly apologize for any inconvenience. Your comments have been shared with our team to ensure clearer communication of this policy in the future. We appreciate your loyalty as a Platinum member and hope to have the opportunity to provide a seamless and enjoyable experience on your next visit. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 5.0/5

Suci W. Couples - Confirmed reviews ALL

I loved everything about this hotel, from the room types, customer service, and amenities to the tranquil pool area and gym facilities. I would definitely recommend it to anyone. Especially with the waiter named Andre. He offers delicious and fantastic dishes.

Dear Guest, Thank you very much for sharing your wonderful feedback regarding your stay at Swissôtel Jakarta PIK Avenue. We are delighted to hear that you enjoyed our rooms, amenities, customer service, and the tranquil pool and gym facilities. It is especially rewarding to know that Andre provided exceptional service and made your dining experience memorable with his attention to detail and delicious dishes. We will be sure to share your kind words with him. Thank you for your recommendation. We look forward to welcoming you back for another enjoyable stay. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 5.0/5

Sefanda R. P. Business - Confirmed reviews ALL

Staff are super friendly and always smiling. They help me with everything and make me feel comfortable like home. Service is top by Andre definitely will come back again

Dear Sefanda R. P., Thank you very much for taking the time to share your experience at Swissôtel Jakarta PIK Avenue. We are truly delighted to hear that you love staying with us and that our team made you feel comfortable, just like home. It is especially wonderful to know that Andre provided top service and contributed to your memorable stay. Your kind words will certainly be shared with him and the entire team. We sincerely look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Other web-users rate our hotel

  • 469 reviews 9.5/10 Location
  • 719 reviews 8.6/10 Room
  • 882 reviews 9.4/10 Service
  • 14 reviews 8.8/10 WiFi
  • 345 reviews 8.6/10 Cleanliness
  • 317 reviews 9.4/10 Vibe
  • 248 reviews 7.7/10 Comfort
  • 239 reviews 9.3/10 Breakfast

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