Swissôtel Jakarta PIK Avenue 5 stars

Customer review rating (ALL Rating) 4.7/5 779 reviews

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Description

Hotel extras

  • Prime location near golf courses, supermarket, and variety of dining & outdoor recreation

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with views of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Our accommodation(s)

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Hotel location

Swissôtel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.108287, 106.740398

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE CHINESE NATIONAL

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  779 reviews

TripAdvisor Rating  4.9/5  4,148 reviews

An Unforgettable Honeymoon Stay

TripAdvisor rating 5.0/5

Agnes A TripAdvisor review

Our stay at Swissôtel PIK Jakarta was truly magical and unforgettable. We were incredibly touched when the team surprised us with a room upgrade for our honeymoon and even honored us as Guest of the Day. It meant so much to us and made our celebration feel extra special. Every detail in the room was thoughtfully prepared, and you could genuinely feel the effort and care that went into making our stay memorable. From the beautiful setup to the warm service, it was clear that everything was done from the heart, not just as a routine. All the staff went above and beyond to create such a meaningful experience for us, and we are deeply grateful for their kindness and dedication. This was more than just a stay — it was a heartfelt experience we will cherish forever. Highly recommended, especially for special occasions. Thank you for making our honeymoon so special 💛✨

perfect stay

TripAdvisor rating 5.0/5

ArvinLee TripAdvisor review

from check in , lounge till check out everything was on point. the staffs at the lounge were professional friendly. room were comfortable, clean, spacious

Customer review rating 5.0/5

Farah S. Couples - Confirmed reviews ALL

We loved the king-size bed, and the staff were exceptionally kind, making our stay truly enjoyable. The location is excellent, especially with the direct connection to PIK Avenue Mall, which was very convenient. There was a minor hiccup during our stay when the water was temporarily cut off while I was showering. We also noticed some noise coming from the adjacent room, likely due to plumbing maintenance. I contacted the operator, and although they offered to send a technician to our room, I declined as I was not properly dressed and instead requested that they check the room next door. About 15 minutes later, the noise stopped and the water supply was restored, so the issue was resolved. Overall, it was a wonderful stay. We were happy with our experience and would gladly visit again.

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed the comfort of our king-size bed, the kindness of our team, and our convenient location with direct access to PIK Avenue Mall. It is always rewarding to know these aspects contributed to an enjoyable stay. At the same time, we sincerely apologize for the inconvenience caused by the temporary water interruption and the noise from the adjacent room. Thank you for your understanding and for allowing our team to address the situation promptly. We are pleased to know that the matter was resolved shortly after and that your comfort was restored. We truly appreciate your kind words and are glad that overall you had a wonderful stay. We look forward to welcoming you back again and providing you with an even more seamless experience in the future. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Swissotel Jakarta Review

TripAdvisor rating 5.0/5

Andri W TripAdvisor review

Excellent. Service Room Food Hospitality

Customer review rating 5.0/5

Franscisca L. Families - Confirmed reviews ALL

The check-in process was smooth and welcoming, and most of all I commended all the staff were consistently professional, warm, and attentive throughout my stay. The room was spotless, comfortable, and well-appointed, making it easy to relax and feel at home. Every request was handled promptly, and the concierge team was truly amazing, helpful, welcoming and courteous. A special shout-out to Mr. Fahmi, whose professionalism and attentiveness truly stood out. His support made a big difference to our experience. He is such a blessing. The overall atmosphere of the hotel is elegant yet comfortable, with excellent facilities and a great location. I truly felt well taken care of and would highly recommend Swissôtel PIK to anyone looking for a high-quality, memorable stay. I would definitely return.

Dear Franscisca L., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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Other web-users rate our hotel

  • 471 reviews 9.6/10 Location
  • 725 reviews 8.5/10 Room
  • 891 reviews 9.4/10 Service
  • 13 reviews 8.5/10 WiFi
  • 346 reviews 8.4/10 Cleanliness
  • 311 reviews 9.4/10 Vibe
  • 235 reviews 9.1/10 Breakfast
  • 97 reviews 6.5/10 Value

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