Swissotel Jakarta PIK Avenue 5 stars

Well, I had a good service from all the hotel staff, my room was nice and quiet, very reccomend for staycation.

Good place for staycation, good food at executive lounge, everything perfect

Quite clean, comfortable & modern room

My stay with Swissotel was over a month long but I enjoyed every bit of it. Every staff at Swissotel were extremely friendly and helpful and contributed to the great experience. Special thanks especially to Gemma and the rest of the public relations team, also front desk manager Mr Gunawan. Not only were they able to meet my many demands but they also went above and beyond by following up to make sure I was satisfied in every way. Not once did they ever make me feel like I was an annoying guest lol. Even though pool and spa were closed due to covid protocol, we were able to enjoy dining at Summers by the pool. Food was delicious and ambience was great. Breakfast at the executive lounge was always a pleasurable experience. Good food, and very friendly and helpful staff who even remembered our beverage preferences. Mr Very made an impression on my little girl because he was very friendly and personable. As did housekeeping (Rinrin and Yakub) who surprised her with several towel animals, which always made her day. And thanks also to the concierge team who never failed to call me up when my grab food arrived. All in all, a very enjoyable stay. Looking forward to staying there again.

I love decoration of the hotel, it is great and clean. Friendly staff as well. But the AC doesn't work well in Gym area. The plants in the back yard of the pool must be cut off

Repeatedly staying at this hotel should describe how great the overall stay. Room is well equipped and well maintained. Location for me is good for business as HQ meeting point nearby. Hotel's food above average, if you not satisfied enough, there'll be lots of choices nearby, foodies heaven surrounding the hotel. As described on previous review, the executive lounge is highly valuable, great team : Mei, Alana, Bhisma, Olin, Cynthia, Chris. No hesitation to come back

I m impress with the surprised birthday cake that send to my room... thabk you again for the surprised gift !!!!

The stay at swissotel is worth giving a comment because it was so amazing. Everything was perfect, wonderful team was smilling nice. Concierge team is super responsive and friendly

We are so happy.

We stayed at the hotel last weekend. We expected a 5-star service, but were disappointed for some reasons. The elevator is definitely not in compliance with the health protocol. We had to wait for so long every time we have to use it. There should be more elevator and effective arrangement. It is highly inconvenient. On the first night the wifi was down. We asked the front office to let us know if the wifi was back as we were working that night and needed to send important emails and attended several meetings. After several hours waiting, we called the front office and were informed that the wifi was back on quite a while ago. On the second day, the kids wanted to play at the pool, but we found out that there was an event and that the pool is closed. The kids were so disappointed and we had back to the room. Again, we have to wait for the elevator for so long. On the second night the event went on at the pool and it was that loud we could hear the band playing in our room at the 20th floor. The event was supposed to end at 9pm, but went on after 9pm. We called the front office complaining that the noise was too loud and annoying that we couldn’t rest, but there is no follow up. Weekend event will surely be a good income for the hotel, especially during this difficult time. However, the hotel should serve the other guests and maintain the service of a 5-star hotel. We expected convenient stay, but it was definitely inconvenient stay.

Good 1. very cosy and easy to sleep because of high quality bed condition 2. nice view at the lounge 3. cost effective Poor 1. Poor service when i check in. 1) did not prepared welcome fruits in the room 2) did not give any information for breakfast and lounge 3) did not give any information for using welcome drink 2. lack of lift/elevators 1) wait more than 20 minute for take elevator to go down to lobby

long queue at check in long queue at the time of the lift No benefit as accorplus gold member (no free room upgrade, no welcome treat) as i used to get at other accor hotels even when i was only a silver member long queue at the restaurant at breakfast, too crowded to run out of butter. It's a shame when the waiter forbids bringing 2 loaves of bread that can't be enjoyed without butter. Fully booked swimming pool, crowded gym center, just enjoying the rain in the room, really a staycation that was far below expectations

I stayed at Premiere Room at Swissotel PIK Avenue. The check in process took quite a long time since the hotel claimed the rooms is fully booked at that day. My kids were so disappointed when they inform us that the swimming pool and the garden was closed for the public since there is a wedding held there. They should inform us earlier about it so that we can take it for consideration to have a staycation there. One more thing is there were only two lifts available with 4 person capacity, so there is a very long queue waiting for the lifts while it is not good in this pandemic situation. As for the room it was clean and nice, the bed was large and comfy. They also provide a Nescafe dolce gusto coffee machine. One unique thing in this hotel is the bathroom has screen wall. The location is also strategic next to PIK avenue mall.