Swissotel Jakarta PIK Avenue 5 stars

The room are clean and modern style.. breakfast place is very good decoration.and very professional

Keep on time for my order

My family and I really enjoyed our stay at Swisotel PIK. Located not far away from the popular beach spot and just beside the mall, so it is easy for us to find food and exciting places. My family really love the room with large bed, the buffet breakfast and the swimming pool. All the staffs are also very nice and polite.

Very enjoyable. Hotel nice, well located for my work and staff very good.

It was nice to stay in Swissotel Jakarta Pik Avenue. The bed is huge and comfortable, and room is clean and spacious enough. The internet connection also good, my daughter can do her online school in the morning without any problem. Staff are helpful and having a good attitude, check in process and check out process was fast. I ask for a late checkout at 1 pm and they allow me. The swimming pool is small but its nice for the kids. We didn't try the breakfast as we only book room only, but we will try it later when we come back.

I have red wine and fredh pineapple juice... it was very nice. Bedroom also clean and have great bar wardrobe.

Nice room, nice hotel, nice location. The complete package.

Hotel is connected to pik avenue mall. Room is big and bed is very comfy. Staff are very friendly too. You should try eat in pik market, good food and cheap

We stayed at the hotel last weekend. We expected a 5-star service, but were disappointed for some reasons. The elevator is definitely not in compliance with the health protocol. We had to wait for so long every time we have to use it. There should be more elevator and effective arrangement. It is highly inconvenient. On the first night the wifi was down. We asked the front office to let us know if the wifi was back as we were working that night and needed to send important emails and attended several meetings. After several hours waiting, we called the front office and were informed that the wifi was back on quite a while ago. On the second day, the kids wanted to play at the pool, but we found out that there was an event and that the pool is closed. The kids were so disappointed and we had back to the room. Again, we have to wait for the elevator for so long. On the second night the event went on at the pool and it was that loud we could hear the band playing in our room at the 20th floor. The event was supposed to end at 9pm, but went on after 9pm. We called the front office complaining that the noise was too loud and annoying that we couldn’t rest, but there is no follow up. Weekend event will surely be a good income for the hotel, especially during this difficult time. However, the hotel should serve the other guests and maintain the service of a 5-star hotel. We expected convenient stay, but it was definitely inconvenient stay.

Good 1. very cosy and easy to sleep because of high quality bed condition 2. nice view at the lounge 3. cost effective Poor 1. Poor service when i check in. 1) did not prepared welcome fruits in the room 2) did not give any information for breakfast and lounge 3) did not give any information for using welcome drink 2. lack of lift/elevators 1) wait more than 20 minute for take elevator to go down to lobby

long queue at check in long queue at the time of the lift No benefit as accorplus gold member (no free room upgrade, no welcome treat) as i used to get at other accor hotels even when i was only a silver member long queue at the restaurant at breakfast, too crowded to run out of butter. It's a shame when the waiter forbids bringing 2 loaves of bread that can't be enjoyed without butter. Fully booked swimming pool, crowded gym center, just enjoying the rain in the room, really a staycation that was far below expectations

I stayed at Premiere Room at Swissotel PIK Avenue. The check in process took quite a long time since the hotel claimed the rooms is fully booked at that day. My kids were so disappointed when they inform us that the swimming pool and the garden was closed for the public since there is a wedding held there. They should inform us earlier about it so that we can take it for consideration to have a staycation there. One more thing is there were only two lifts available with 4 person capacity, so there is a very long queue waiting for the lifts while it is not good in this pandemic situation. As for the room it was clean and nice, the bed was large and comfy. They also provide a Nescafe dolce gusto coffee machine. One unique thing in this hotel is the bathroom has screen wall. The location is also strategic next to PIK avenue mall.