The hotel room is quite clean and comfy. It is a good place to stay for a day or two away from daily routines. It is located near a shopping mall so it is convenient to do shopping and get something to eat.

Good experience and good facility

Excellence service, room, breakfast, location and thank you for the birthday surprise cake! Especially Ms. Nisa (cmiiw) and partners for singing us the birthday song!

First time in Swissotel PIK, we choose this hotel because of it’s location, a favorite culinary destination, attached with PIK Avenue Mall. Overall our experience was good, specially cause we can see a lots of aeroplane fly by through the window.

My experience on Swissotel Pik Avenue was very awesome. Very nice place to stay. Also thank you for upgrade. The ambience and the food very recomended. Definitely will be back

Amazing

I visited and stay at swissotel twice this month. both are not comfortable. I get my keys and my rooms at 5 PM and 6PM so the hotel do nothing about it

Thank you to Ms. Karen from All Accor who recommend Swissotel. Thank you to Mr. Ozzy who provide quick service during check in. Its a pleasure for my family to stay in this hotel. Although some improvement for in room service need to be consider.

Pros:Hotel is in a great location, rooms are clean & well furnished despite on the small side, The executive lounge ambience & staff is impressive. Cons: Elevators are very crowded with a queue throughout the day

We got our rooms really late. And the staff charged us again during check in eventhough the room hav been fully paid 2weeks in advanced bia CC

Good location, an okay stay, this year I never got upgraded to bigger room. Why welcome amenities and gift should be requested first? Never ready in room. Will stay again on christmas, will see if there are improvement regarding this. Good lounge staffs.

We stayed at the hotel last weekend. We expected a 5-star service, but were disappointed for some reasons. The elevator is definitely not in compliance with the health protocol. We had to wait for so long every time we have to use it. There should be more elevator and effective arrangement. It is highly inconvenient. On the first night the wifi was down. We asked the front office to let us know if the wifi was back as we were working that night and needed to send important emails and attended several meetings. After several hours waiting, we called the front office and were informed that the wifi was back on quite a while ago. On the second day, the kids wanted to play at the pool, but we found out that there was an event and that the pool is closed. The kids were so disappointed and we had back to the room. Again, we have to wait for the elevator for so long. On the second night the event went on at the pool and it was that loud we could hear the band playing in our room at the 20th floor. The event was supposed to end at 9pm, but went on after 9pm. We called the front office complaining that the noise was too loud and annoying that we couldn’t rest, but there is no follow up. Weekend event will surely be a good income for the hotel, especially during this difficult time. However, the hotel should serve the other guests and maintain the service of a 5-star hotel. We expected convenient stay, but it was definitely inconvenient stay.

Good 1. very cosy and easy to sleep because of high quality bed condition 2. nice view at the lounge 3. cost effective Poor 1. Poor service when i check in. 1) did not prepared welcome fruits in the room 2) did not give any information for breakfast and lounge 3) did not give any information for using welcome drink 2. lack of lift/elevators 1) wait more than 20 minute for take elevator to go down to lobby

long queue at check in long queue at the time of the lift No benefit as accorplus gold member (no free room upgrade, no welcome treat) as i used to get at other accor hotels even when i was only a silver member long queue at the restaurant at breakfast, too crowded to run out of butter. It's a shame when the waiter forbids bringing 2 loaves of bread that can't be enjoyed without butter. Fully booked swimming pool, crowded gym center, just enjoying the rain in the room, really a staycation that was far below expectations

I stayed at Premiere Room at Swissotel PIK Avenue. The check in process took quite a long time since the hotel claimed the rooms is fully booked at that day. My kids were so disappointed when they inform us that the swimming pool and the garden was closed for the public since there is a wedding held there. They should inform us earlier about it so that we can take it for consideration to have a staycation there. One more thing is there were only two lifts available with 4 person capacity, so there is a very long queue waiting for the lifts while it is not good in this pandemic situation. As for the room it was clean and nice, the bed was large and comfy. They also provide a Nescafe dolce gusto coffee machine. One unique thing in this hotel is the bathroom has screen wall. The location is also strategic next to PIK avenue mall.