Swissôtel Jakarta PIK Avenue 5 stars

Customer review rating (ALL Rating) 4.7/5 789 reviews

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Description

Hotel extras

  • Prime location near golf courses, supermarket, and variety of dining & outdoor recreation

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with views of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Our accommodation(s)

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Hotel location

Swissôtel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.108287, 106.740398

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE CHINESE NATIONAL

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  789 reviews

Customer review rating 4.5/5

Neil W. Families - Confirmed reviews ALL

Only stayed for one night. Staff were very attentive and we appreciated the children’s gift of chocolate and cakes sent to our room after check in.

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Jakarta PIK Avenue. We are delighted to hear that you found our team attentive and that the children’s gift of chocolates and cakes added a special touch to your visit. It was our pleasure to have you with us, even for a brief stay, and we hope to welcome you and your family for a longer visit in the near future. Should you plan to return, please do not hesitate to let us know so we can make your experience even more memorable. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 4.5/5

Achim V. O. Business - Confirmed reviews ALL

Every staff member was extremely attentive. Rooms are nice and service is very good!

Dear Achim V. O., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 5.0/5

Jan C. T. Solo - Confirmed reviews ALL

Very nice and well located

Dear Jan C. T., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 1.5/5

Reynard B. Families - Confirmed reviews ALL

It is well located and we did enjoy the previous stay we had, thats why we decided to came back. However during this stay it was rather unpleasant mostly due to the incident we had with the Manager on duty “Cahyo”. Another note is that staf were overwhelmed with the breakfast rush hour when occupancy is on the highest. So we didnt really enjoy the stay, much less compared to the previous stay.

Dear Reynard B., Warm greetings from Swissôtel Jakarta PIK Avenue. Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty in choosing to return to our hotel, and we are pleased to know that you had enjoyed your previous stay. However, we are sincerely sorry to learn that your recent experience did not meet your expectations. Please accept our heartfelt apologies for the unpleasant incident you encountered, particularly regarding your interaction with our Manager on Duty. This is certainly not the level of service we strive to deliver, and your feedback has been shared with the concerned team for immediate review and follow-up. We also regret to hear about your breakfast experience during peak hours. We understand how this may have affected your overall stay, and we are currently reviewing our operations to ensure a smoother and more comfortable experience for our guests. Please be informed that our Guest Experience team has been in contact with you to address your concerns directly. Should there be anything further we can assist you with, please do not hesitate to let us know. We truly value your feedback and hope to have the opportunity to restore your confidence in us on your next visit. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Customer review rating 5.0/5

Esmond C. Z. X. Families - Confirmed reviews ALL

Expectation was met, everyone was so friendly and warm. Went with family and accommodate our request.

Dear esmond C. Z. X., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Other web-users rate our hotel

  • 471 reviews 9.5/10 Location
  • 714 reviews 8.6/10 Room
  • 874 reviews 9.4/10 Service
  • 14 reviews 8.8/10 WiFi
  • 342 reviews 8.5/10 Cleanliness
  • 312 reviews 9.4/10 Vibe
  • 249 reviews 7.9/10 Comfort
  • 238 reviews 9.3/10 Breakfast

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