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Pullman Jakarta Central Park Hotel 5 stars

Customer review rating 4.5/5 6,481 reviews

ALLSAFE approved hotel

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Pullman Jakarta Central Park
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+ 26 Services

Hotel extras

  • Part museum, part art gallery : distinctive, industrial, raw

  • A short hop to/from the airportand next to Central Park Mall

  • Ballroom welcoming up to 5,000 guests for conventions & exhibitions

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

Hotel location

Pullman Jakarta Central Park

Podomoro City
Jl. Let. Jend S Parman Kav 28
Jakarta Barat
11470 jakarta
indonesia

Tel: +622129200088

Fax: (+62)21/29200099

Check-in from 14h00

Check out up to 12h00

  • BUSWAY :  CORRIDOR HALTE S PARMAN

  • By plane

    SOEKARNO HATTA At 27km / 16.78 miles - Shuttle paying

  • By train

    GAMBIR At 13km / 8.08 miles

GPS :-6.17646, 106.790028

Hotel services

COLLAGE ALL DAY DINING

Is an all day international dining offering a scrumptious line-up for buffet breakfast, lunch and dinner. Be amazed by the restaurant's live cooking shows and the freshness of its products. Popular dishes are available via a la carte.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 12 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 317 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 44 connecting rooms
    • 253 non-smoking rooms
    • 12 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Pressing
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • SOEKARNO HATTA Additional charge
    • CGK Additional charge
  • Central Park Mall Parking
    • On site
    • Public
    • Parking opened 24/7
    • Valet parking
Well-being
  • Swimming Pool Currently unavailable
    • Outside
    • On site
  • Fit & Spa Currently unavailable
    • On site
    • Massage
    • Sauna room
Boutiques/shopping
  • Shopping mall
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Pullman Jakarta Central Park is ready to pamper you with a Stylish Vibrant Room with a Semi Industrial touch that tailored with personalized services to create an exciting and comfortable experience during your stay. All the 32 sqm Deluxe & 68 sqm Executive Suite rooms are featured with a wide variety of international channels, displayed on LED TVs on executive floors, complimentary Wi-Fi, coffee & tea facilities and a functional working space to accomplish any task.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 2,886

  • Maximum capacity: 720 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Jakarta Central Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,481 reviews

TripAdvisor Rating 4.5/5

3,038 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

So so

Customer review rating 3.0/5

Effendy Families - 16/10/2021 Confirmed reviews ALL

Pullman is a good name for me, like a guarantee for what u pay, at least at this pandemic situation we do hope that the hotel we chose offers more hygienic system than others. And now this is our conclusion of this hotel The good: *Bed, room, ac central system etc comfort u to sleep at night *Maintain good chef results good food at breakfast, even fried noodle taste good. The critics *If u can put the seal at every door for new guests, that feeling gives customer more hygienic. Eventhough we dont know how was the hygienics peocedure inside the room. *Most of the pictures/photos bring down Pullman Value. Those street drawing things bring your 5 down to 4 stars feelings. *I believe someone before me already complained about the mozaic abstract feeling of the walls... The unfinished walls doesnt give those feelings. *Burn your swimming pool, they are so ugly. Change to something better and useful..

Effective stay

Customer review rating 4.5/5

Anonymous Business - 16/10/2021 Confirmed reviews ALL

This hotel is very convenient during business trips, near shopping mall and some clinics

Customer review rating 0.5/5

Anonymous Business - 15/10/2021 Confirmed reviews ALL

Stayed as part of covid quarantine Service was poor, room particularly carpet was dirty, dirty socks over hvac outlets when first entry, telephone nanfset did not work, meals were served late and cold requiring multiple calls.

SURVIED QUARANTINE STAY

Customer review rating 3.5/5

Lp Couples - 14/10/2021 Confirmed reviews ALL

Executive suite was ok, but the room had not been checked before we entered! A few things needed to be sorted out. It took far to long.

Poor food quality and service

Customer review rating 2.5/5

Valerie B. Solo - 14/10/2021 Confirmed reviews ALL

I had an 8 day quarantine stay,during that time the meals were delivered cold and inedible,very disappointing .Even though I asked repeatedly for warm/hot food there was no attempt to put covers on the dishes only cling film.The quality of the food served was not fresh and croissants were stale.The trays they were delivered on were very dirty too. The nice part of my stay was the Reservations staff especially Maya who was exceptionally helpful and kind. Overall my room was worn and not clean and definitely not 5 star quality.

Dissatisfied

Customer review rating 1.5/5

Mani W. Business - 12/10/2021 Confirmed reviews ALL

1. Room carpet cleanliness was bad 2. Room dine in food preparedness and quality : not satisfactory 3. Furniture in poor condition

Well located but the service can be improve

Customer review rating 3.0/5

Anita G. Families - 11/10/2021 Confirmed reviews ALL

Long Waiting Time for check-in (delayed check-in by almost 3 hours) but we must hurry for checkout and no soap in the bottle, but everything else it's ok.

Good Effort by the Pullman Central Park Team

Customer review rating 5.0/5

Alvin P. Solo - 11/10/2021 Confirmed reviews ALL

i came to stay as there was a need to self quarantine in a hotel. Pullman Central Park was chosen because of its proximity to my residence. The room was not in top notch condition as the complimentary mini bar was empty, red wine mark on the toilet seat, redwine mark on the fridge rack. HOWEVER, the effort of the inhouse team to get it rectified was at hand and very much appreciative. Thank you Pullman CP !

Well located

Customer review rating 3.0/5

Leo Couples - 11/10/2021 Confirmed reviews ALL

Room is small and the menu variety is minim

Well Spent Staycation

Customer review rating 5.0/5

Zulfah Couples - 10/10/2021 Confirmed reviews ALL

Love the location, the services and the food

Close to the airport. Excellent and friendly staff.

Customer review rating 5.0/5

Deny B. Families - 10/10/2021 Confirmed reviews ALL

Besides not having a window to open or terrace to breathe fresh air. Pullman staff did their best to make is feel comfortable during our 8 day quarantine. It must not be easy to provide hot meals upon request of so many others in quarantine, but they did a good job of it.

Receptionist

Customer review rating 2.5/5

Dian H. T. Families - 10/10/2021 Confirmed reviews ALL

Bad experience staying here. Served by a receptionist who wasn’t well trained and made clumsy mistakes

Staff were very unfriendly, bad food, noone asnwer the call.

Customer review rating 2.0/5

Zer Solo - 10/10/2021 Confirmed reviews ALL

Stayed there for 1 night, since the beginning, the receptionist was really unfriendly. I can hear my top floor doing karoke at night and laughing. Took forever to call the receptionist (i went down and wasnt busy), called for bellboy and noone came.

Well located in the big mall, easy to find food

Customer review rating 3.5/5

Susana J. Couples - 06/10/2021 Confirmed reviews ALL

Great lobby. But no welcome drink. Great bedroom, but leak shower cabin. Wet and smelly carpet.

Nice quarantine experience

TripAdvisor rating 5.0/5

ndyclau1710 17/09/2021 TripAdvisor review

I have a good quarantine experience here. All the staff whom I have encountered with are nice, helpful and polite. Foods are great (love the Indonesian food the most as it was traditional dishes but on fancy presentation.) 👍🏻

Pullman, get your s*** together.

TripAdvisor rating 2.0/5

Tjip93 25/08/2021 TripAdvisor review

Look, I understand that during this pandemic, you have to cut corners to keep your business alive. So I came to your hotel with considerably lower expectations... yet I still feel disappointed. Here's why. - When we arrived at your lobby, the temperature's high enough that we were sweating while waiting for our room. - Yes, we had to wait for our room. 45 minutes, to be exact. What is the purpose of online check in if in the end, the check in process took longer than most 3-star hotels? - The payment process was also troubled; we were promised a special rate in the email (including discounts using GarudaMiles) but at the front desk we were asked to pay considerably more. thankfully after showing the email, this problem was solved but it shows lack of coordination between Sales and the frontliner. - the amenities in the room... again, I know that you had to be as efficient as possible, but no bathrobe, no cotton buds, there's not even a laundry bag... at this point it's just sad. - pool and gym was not open, but that's understandable. - the breakfast was served in the room instead of an open buffet, which is also understandable. but the selection severely lacks, especially compared to other five-star hotel breakfast during pandemic. we asked for the breakfast to be served at 8 am, but it ended up being served at 8.30 am, and that was after we called the front desk to remind them that the breakfast was not yet served. also, the breakfast arrived mostly cold, which didn't help to its already mediocre taste. - this is just minor inconvenience but you should swap your outdated alarm-cum-iPod player with the newest one. and also the TV's remote is out of battery; it's a good thing my phone can also double as a remote. all in all; I was disappointed. there still were some positives though: - the staff is amicable and explains thoroughly what benefits we can use as we stayed at the Executive Suite - room was bigger than I thought. and it's squeaky clean. - the location is strategic as it was next to Central Park. I hope this review is helpful and Pullman can improve what is lacking in the future. I wish you all the best, but I won't be staying at any of your hotels for the time being.

The Usual Great Stay (considering new normal)

TripAdvisor rating 5.0/5

luvleigh_19 27/01/2021 TripAdvisor review

Usually stay here at least once a year on my birthday.. always welcomed with delicious (and i mean really2 yummy well prepared) cake + fruits + cookies inside the room. This time checked in a few days after my born day - although no cake and snacks - but ALL Safe.. Room is on minimum amenities but of basic necessities, ones we really use and need. Additional amenities are a phone call away and delivered muy pronto. Welcome drink for 2! (instead of allowing only 1 applied by other hotels although the voucher clearly states valid for 2 when room is occupied for 2 guests) at the very cozy BUNK lobby lounge, with plenty to choose from their beverages list. The usual great stay..

Dear Luvleigh_19, Thank you for your wonderful review of your recent stay with us. I was very happy to read that your experience was memorable, since you are also a repeat and loyal guest to us. Happy belated birthday by the way. We are trying very hard to ensure our health and safety protocols are at the highest level to ensure all our guests are ALLSAFE and protected when staying with us. We look forward to welcoming you back in the near future. Kind Regards, Rhys Challenger General Manager

Such a memorable, five-star service experience rarely found in Indonesia

TripAdvisor rating 5.0/5

Shin B 15/01/2021 TripAdvisor review

It's been a long time since I last stayed at this hotel since there have been newer 5-star properties in Jakarta from Accor. As I was planning to take the family to the Jakarta Aquarium, I decided to reach a contact person from the hotel from many years ago. To my pleasant surprise, Pameyla Tan is still at the hotel and responded promptly as the Guest Experience Manager of the Guest Experience Department of Pullman Central Park. What follows is one of the most warm, welcoming and professional response and assistance I have ever experienced not just from the Accor Group but from any hotel, and I have spent the last decade staying at numerous 5-star hotels across Asia (Fairmont, Sofitel, Raffles, Intercontinental, Conrad, Ritz Carlton, etc) which are well-known for their hospitality. I think her staying at the same hotel for all these years has enabled her to perfectly know her property and her staff to such an extent that as a guest, I was heavily impressed by the level of service I experienced during my week-long stay with my family. I have been around and I am well aware that such good intention from a manager is not necessarily reflected by each and every single staff we come across at the property. But during my stay, I get a level of service from all the staff - starting from the front desk, the concierge, the restaurant staff, to the cleaning service and security - as if they have just been briefed by the Guest Experience Manager a moment before. Impeccable, and I very rarely utter this word. I have two toddlers and a baby with me, and she offered to provide kids amenities that really, really, made their day. Such a nice gesture. For families, I highly recommend their Executive Suite as it has a double-sized sofa bed more than enough for two kids of any age. Note that for seasoned travellers, whilst the property is not brand new, all the hardware serve their purpose and for those occasions when 5-star means more of the service and staff than the hardware, well, I definitely had one of such and it felt good. I hope the General Manager read my review and realize that he has such a valuable asset in his Guest Experience Manager, Pameyla Tan. My compliment also goes to Edward, a tall, spectacled waiter in the restaurant, who provide such a personalized level of service of which the better-dressed supervisors failed to deliver. I was pleasantly surprised when he can recite all the specific orders my entourage has requested a day before. Thumbs up!

Dear Shin B, Thank you for your wonderful review of your recent stay with us. I was very happy to read that your experience was memorable, since you are also an experienced traveler of other 5 star hotels in Asia. I was also happy that your two toddlers and baby were looked after also. We are trying very hard to ensure our health and safety protocols are at the highest level to ensure all our guests are safe and protected when staying with us. I will look further into your supervisor presentation comment. Thank you. Yes, I realise we have very talented and valuable Heartist employees like Pameyla and Edward. Thank you. We look forward to welcoming you back in the near future. Kind Regards, Rhys Challenger General Manager

Excellent Hotel

TripAdvisor rating 5.0/5

suburdj 11/01/2021 TripAdvisor review

The location is very good, next to Central Park and Neo Soho shopping mall, where we can find many restaurants and shops (including SOGO department store). Friendly staffs. The room was clean and spacious enough for two people, and the bed was comfortable. Loves the ambiance, food, and service of the lobby lounge. Free parking for hotel guests.

Dear suburdj, Thank you very much for taking your precious time to write a review on TripAdvisor. It is a real pleasure for us to read that you had a great experience with us and that you enjoyed our location as well as the hospitality from our lovely team. We definitely cannot wait for you to come back again and we look forward to making your next experience as amazing as the first one. See you soon, Kindest regards, Rhys Challenger General Manager

implements excellent health protocols

TripAdvisor rating 4.0/5

willysis 01/01/2021 TripAdvisor review

The location of this hotel is good. This hotel also implements excellent health protocols, starting from the lobby, receptionist, elevator, and rooms. The room size is so small. I can even say that it feels like stays in 3-star hotel instead for a 5-star hotel like Pullman. Check in and check out was excellent and fast

Dear willysis, Thank you for your comments following your recent stay with us. I am sorry to hear that our room size did not meet to your expectation. However, it is delighted to know that you satisfied with the check in and check out process. Not only that, the post important is you feel safe when you stay with us. We appreciate your feedback and we hope to welcome you back to Pullman Jakarta Central Park in the near future. Kindest regards, Rhys Challenger General Manager

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