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Pullman Jakarta Central Park Hotel 5 stars

Customer review rating 4.5/5 6,406 reviews

ALLSAFE approved hotel

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Pullman Jakarta Central Park
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+ 26 Services

Hotel extras

  • Part museum, part art gallery : distinctive, industrial, raw

  • A short hop to/from the airportand next to Central Park Mall

  • Ballroom welcoming up to 5,000 guests for conventions & exhibitions

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM Paying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Jakarta Central Park

Podomoro City
Jl. Let. Jend S Parman Kav 28
Jakarta Barat
11470 jakarta
indonesia

Tel: +622129200088

Fax: (+62)21/29200099

Check-in from 14h00

Check out up to 12h00

  • BUSWAY :  CORRIDOR HALTE S PARMAN

  • By plane

    SOEKARNO HATTA At 27km / 16.78 miles - Shuttle paying

  • By train

    GAMBIR At 13km / 8.08 miles

GPS :-6.17646, 106.790028

Our accommodation(s)

Pullman Jakarta Central Park is ready to pamper you with a Stylish Vibrant Room with a Semi Industrial touch that tailored with personalized services to create an exciting and comfortable experience during your stay. All the 32 sqm Deluxe & 68 sqm Executive Suite rooms are featured with a wide variety of international channels, displayed on LED TVs on executive floors, complimentary Wi-Fi, coffee & tea facilities and a functional working space to accomplish any task.

Our restaurants and bars

COLLAGE ALL DAY DINING

Type of cuisine: International

Is an all day international dining offering a scrumptious line-up for buffet breakfast, lunch and dinner. Be amazed by the restaurant's live cooking shows and the freshness of its products. Popular dishes are available via a la carte.

BUNK

The Bunk offers an interactive and cozy space to chill-out. Let our friendly staff pamper you with our fine range of wines, cocktails and tapas sized bites. The signature Bloody Mary is simply addictive.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 2,886

  • Maximum capacity: 720 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Jakarta Central Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,406 reviews

TripAdvisor Rating 4.5/5

3,032 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Location

Customer review rating 3.5/5

Sandra Solo - 20/09/2021 Confirmed reviews ALL

Near the airport and friendly staff.

Very good stay with full satisfaction for all services and commitments from Pullman Central Park.

Customer review rating 5.0/5

Adel H. B. Couples - 19/09/2021 Confirmed reviews ALL

It was very pleasant two night stay in your hotel.

Could be 5 star, but needs new management.

Customer review rating 3.5/5

Paul S. Business - 19/09/2021 Confirmed reviews ALL

Hotel is nice, view is nice, and menu has potential to be nice, but the management of these employees was embarrassing. Coffee was cold every single time. The food was cold more than half the time. Zero consistency with food, each plating and portion size was different than the time before. Not once was the chicken breast or schnitzel served with a knife. Had to call and ask. Then the next time it was the same. Honestly, who eats a steak with a spoon? The room wasn't cleaned properly, and I had to call and ask for a vacuum and vacuum it myself. When I ran out of the little instant coffee powder and asked for more they told me they couldn't. These things retail at 13 cents a pack. I paid more than a grand for the stay and you embarrass yourself telling me you can't send me 52 cents worth of coffee powder - which, it should be noted - I only asked for because the other coffee was always cold. The walls have marks all over and someone should teach the staff what a magic eraser is. I could go on, but it's honestly not worth my typing effort.

nice place to stay

Customer review rating 5.0/5

Mike S. Business - 17/09/2021 Confirmed reviews ALL

the services was very fast and also clean hotel during the pandemic

Nice quarantine experience

TripAdvisor rating 5.0/5

ndyclau1710 17/09/2021 TripAdvisor review

I have a good quarantine experience here. All the staff whom I have encountered with are nice, helpful and polite. Foods are great (love the Indonesian food the most as it was traditional dishes but on fancy presentation.) 👍🏻

Worst food ever

Customer review rating 0.5/5

Anonymous Business - 13/09/2021 Confirmed reviews ALL

Room is not really clean, tv is small, everything is quite old, and foods are really bad... I cannot believe this is a 5-star hotel. Foods are worse than 10k street food.

Best hotel in west jakarta

Customer review rating 3.5/5

Blobuzz Couples - 13/09/2021 Confirmed reviews ALL

Pros: - great location - very good parking area - very clean - great lobby area Cons: - not allowed to choose room view, maybe due to covid protocols. - need to renovate the room, a bit old, some electric plug is not working. - electric plugs is not really compatible to the hair dryer, its frustrating to use. - its my 8 or 9 stayed at pullman central park, but the breakfast menu is completely same, no variation, not really fresh food even for fried rice chicken, and the service is not good for 4 or 5 stars hotel, too slow, a lot of confusion, lack of attention. Really need to step up for breakfast. Overall good stay. Thanks

Fine Stay

Customer review rating 3.5/5

Marcel Couples - 13/09/2021 Confirmed reviews ALL

Discounted price comes with discounted facilities and services, also due to the COVID-19 management efforts. Check-in was fine, room was fine, but the breakfast was very limited. Pool was opened with limited hours, which was understandable. Other than that, everything was fine. However, a cleaning room boy opened the door to my room after I did not answer his knocks on the door because we were joining a webinar. He has a sparekey apparantly, which he used to enter without my permission. When he saw my wife, he apologized and closed the door, saying he thought we had checked-out. However, he should have coordinated with the reception first instead of making his entry in the first place using whatever key he had. It was not even 12 PM yet.

Pullman, get your s*** together.

TripAdvisor rating 2.0/5

Tjip93 25/08/2021 TripAdvisor review

Look, I understand that during this pandemic, you have to cut corners to keep your business alive. So I came to your hotel with considerably lower expectations... yet I still feel disappointed. Here's why. - When we arrived at your lobby, the temperature's high enough that we were sweating while waiting for our room. - Yes, we had to wait for our room. 45 minutes, to be exact. What is the purpose of online check in if in the end, the check in process took longer than most 3-star hotels? - The payment process was also troubled; we were promised a special rate in the email (including discounts using GarudaMiles) but at the front desk we were asked to pay considerably more. thankfully after showing the email, this problem was solved but it shows lack of coordination between Sales and the frontliner. - the amenities in the room... again, I know that you had to be as efficient as possible, but no bathrobe, no cotton buds, there's not even a laundry bag... at this point it's just sad. - pool and gym was not open, but that's understandable. - the breakfast was served in the room instead of an open buffet, which is also understandable. but the selection severely lacks, especially compared to other five-star hotel breakfast during pandemic. we asked for the breakfast to be served at 8 am, but it ended up being served at 8.30 am, and that was after we called the front desk to remind them that the breakfast was not yet served. also, the breakfast arrived mostly cold, which didn't help to its already mediocre taste. - this is just minor inconvenience but you should swap your outdated alarm-cum-iPod player with the newest one. and also the TV's remote is out of battery; it's a good thing my phone can also double as a remote. all in all; I was disappointed. there still were some positives though: - the staff is amicable and explains thoroughly what benefits we can use as we stayed at the Executive Suite - room was bigger than I thought. and it's squeaky clean. - the location is strategic as it was next to Central Park. I hope this review is helpful and Pullman can improve what is lacking in the future. I wish you all the best, but I won't be staying at any of your hotels for the time being.

Well located , as close by Central park

Customer review rating 3.0/5

Joy_pocan Families - 16/06/2021 Confirmed reviews ALL

I did book for 2 rooms - I checked in 1PM and my rooms still not ready - so I decide to take sometime go to the mall ( so great mall is just steps distance !) - when back on 2PM one room is ready , i got the card but 2nd room I have to wait till almost 5PM ! such a disappointment ... However room was ok as I reserve connecting room - hopefully next time hotel can well prepare .

Dear Joyce N., Thank you for taking the time to tell us about your experience at the Pullman Jakarta Central Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fitria Ariani Front Office Manager

Very good ballroom but not good for rooms.

Customer review rating 2.5/5

Kenny S. Families - 15/06/2021 Confirmed reviews ALL

- Very good ballroom - The hotel room is not enough for 5 stars hotel - Quality of buffet breakfast is dissapointed. The hotel staff prefer not restock the food although the breakfast hours not yet finished. (around 1 hour before closed)

Dear Mr. Kenny S., Thank you for taking the time to tell us about your experience at the Pullman Jakarta Central Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apology. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fitria Ariani Front Office Manager

Well Located

Customer review rating 4.0/5

Alfininta Families - 15/06/2021 Confirmed reviews ALL

Fantastic front office staff that manage to cater guest needs ! Although the room situation wasn't up to our expectations and it seemed like it was halfway through renovation and there's a slight problem with the TV cable. Overall it was a satisfying experience with great health protocol

Customer review rating 0.5/5

Michael Business - 15/06/2021 Confirmed reviews ALL

I did not get to stay with you as COVID travel restrictions prevented that, i did request a refund on my deposit but thats has also not happened.

Dear Michael O., Thank you for taking the time to tell us about your booking experience at the Pullman Jakarta Central Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apology. From this, we have resend an email to you in regard of our good gesture offer to compensate the travel restriction to mi… At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fitria Ariani Front Office Manager

disappointing

Customer review rating 2.5/5

Angga Business - 15/06/2021 Confirmed reviews ALL

As a platinum member, I had to argue to check out at 4. And for pullman cp, just this once only I get checked out at 4. So what's the use of my platinum?

Very good

Customer review rating 5.0/5

Denise S. Families - 15/06/2021 Confirmed reviews ALL

Nice hotel

good stay.

Customer review rating 4.5/5

Firman E. Families - 11/06/2021 Confirmed reviews ALL

good service by pullman team. start from cleaning to front desk team.

The Usual Great Stay (considering new normal)

TripAdvisor rating 5.0/5

luvleigh_19 27/01/2021 TripAdvisor review

Usually stay here at least once a year on my birthday.. always welcomed with delicious (and i mean really2 yummy well prepared) cake + fruits + cookies inside the room. This time checked in a few days after my born day - although no cake and snacks - but ALL Safe.. Room is on minimum amenities but of basic necessities, ones we really use and need. Additional amenities are a phone call away and delivered muy pronto. Welcome drink for 2! (instead of allowing only 1 applied by other hotels although the voucher clearly states valid for 2 when room is occupied for 2 guests) at the very cozy BUNK lobby lounge, with plenty to choose from their beverages list. The usual great stay..

Dear Luvleigh_19, Thank you for your wonderful review of your recent stay with us. I was very happy to read that your experience was memorable, since you are also a repeat and loyal guest to us. Happy belated birthday by the way. We are trying very hard to ensure our health and safety protocols are at the highest level to ensure all our guests are ALLSAFE and protected when staying with us. We look forward to welcoming you back in the near future. Kind Regards, Rhys Challenger General Manager

Such a memorable, five-star service experience rarely found in Indonesia

TripAdvisor rating 5.0/5

Shin B 15/01/2021 TripAdvisor review

It's been a long time since I last stayed at this hotel since there have been newer 5-star properties in Jakarta from Accor. As I was planning to take the family to the Jakarta Aquarium, I decided to reach a contact person from the hotel from many years ago. To my pleasant surprise, Pameyla Tan is still at the hotel and responded promptly as the Guest Experience Manager of the Guest Experience Department of Pullman Central Park. What follows is one of the most warm, welcoming and professional response and assistance I have ever experienced not just from the Accor Group but from any hotel, and I have spent the last decade staying at numerous 5-star hotels across Asia (Fairmont, Sofitel, Raffles, Intercontinental, Conrad, Ritz Carlton, etc) which are well-known for their hospitality. I think her staying at the same hotel for all these years has enabled her to perfectly know her property and her staff to such an extent that as a guest, I was heavily impressed by the level of service I experienced during my week-long stay with my family. I have been around and I am well aware that such good intention from a manager is not necessarily reflected by each and every single staff we come across at the property. But during my stay, I get a level of service from all the staff - starting from the front desk, the concierge, the restaurant staff, to the cleaning service and security - as if they have just been briefed by the Guest Experience Manager a moment before. Impeccable, and I very rarely utter this word. I have two toddlers and a baby with me, and she offered to provide kids amenities that really, really, made their day. Such a nice gesture. For families, I highly recommend their Executive Suite as it has a double-sized sofa bed more than enough for two kids of any age. Note that for seasoned travellers, whilst the property is not brand new, all the hardware serve their purpose and for those occasions when 5-star means more of the service and staff than the hardware, well, I definitely had one of such and it felt good. I hope the General Manager read my review and realize that he has such a valuable asset in his Guest Experience Manager, Pameyla Tan. My compliment also goes to Edward, a tall, spectacled waiter in the restaurant, who provide such a personalized level of service of which the better-dressed supervisors failed to deliver. I was pleasantly surprised when he can recite all the specific orders my entourage has requested a day before. Thumbs up!

Dear Shin B, Thank you for your wonderful review of your recent stay with us. I was very happy to read that your experience was memorable, since you are also an experienced traveler of other 5 star hotels in Asia. I was also happy that your two toddlers and baby were looked after also. We are trying very hard to ensure our health and safety protocols are at the highest level to ensure all our guests are safe and protected when staying with us. I will look further into your supervisor presentation comment. Thank you. Yes, I realise we have very talented and valuable Heartist employees like Pameyla and Edward. Thank you. We look forward to welcoming you back in the near future. Kind Regards, Rhys Challenger General Manager

Excellent Hotel

TripAdvisor rating 5.0/5

suburdj 11/01/2021 TripAdvisor review

The location is very good, next to Central Park and Neo Soho shopping mall, where we can find many restaurants and shops (including SOGO department store). Friendly staffs. The room was clean and spacious enough for two people, and the bed was comfortable. Loves the ambiance, food, and service of the lobby lounge. Free parking for hotel guests.

Dear suburdj, Thank you very much for taking your precious time to write a review on TripAdvisor. It is a real pleasure for us to read that you had a great experience with us and that you enjoyed our location as well as the hospitality from our lovely team. We definitely cannot wait for you to come back again and we look forward to making your next experience as amazing as the first one. See you soon, Kindest regards, Rhys Challenger General Manager

implements excellent health protocols

TripAdvisor rating 4.0/5

willysis 01/01/2021 TripAdvisor review

The location of this hotel is good. This hotel also implements excellent health protocols, starting from the lobby, receptionist, elevator, and rooms. The room size is so small. I can even say that it feels like stays in 3-star hotel instead for a 5-star hotel like Pullman. Check in and check out was excellent and fast

Dear willysis, Thank you for your comments following your recent stay with us. I am sorry to hear that our room size did not meet to your expectation. However, it is delighted to know that you satisfied with the check in and check out process. Not only that, the post important is you feel safe when you stay with us. We appreciate your feedback and we hope to welcome you back to Pullman Jakarta Central Park in the near future. Kindest regards, Rhys Challenger General Manager

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