Pullman Jakarta Central Park Hotel 5 stars

Room is not really clean, tv is small, everything is quite old, and foods are really bad... I cannot believe this is a 5-star hotel. Foods are worse than 10k street food.

Pros: - great location - very good parking area - very clean - great lobby area Cons: - not allowed to choose room view, maybe due to covid protocols. - need to renovate the room, a bit old, some electric plug is not working. - electric plugs is not really compatible to the hair dryer, its frustrating to use. - its my 8 or 9 stayed at pullman central park, but the breakfast menu is completely same, no variation, not really fresh food even for fried rice chicken, and the service is not good for 4 or 5 stars hotel, too slow, a lot of confusion, lack of attention. Really need to step up for breakfast. Overall good stay. Thanks

Discounted price comes with discounted facilities and services, also due to the COVID-19 management efforts. Check-in was fine, room was fine, but the breakfast was very limited. Pool was opened with limited hours, which was understandable. Other than that, everything was fine. However, a cleaning room boy opened the door to my room after I did not answer his knocks on the door because we were joining a webinar. He has a sparekey apparantly, which he used to enter without my permission. When he saw my wife, he apologized and closed the door, saying he thought we had checked-out. However, he should have coordinated with the reception first instead of making his entry in the first place using whatever key he had. It was not even 12 PM yet.

Look, I understand that during this pandemic, you have to cut corners to keep your business alive. So I came to your hotel with considerably lower expectations... yet I still feel disappointed. Here's why. - When we arrived at your lobby, the temperature's high enough that we were sweating while waiting for our room. - Yes, we had to wait for our room. 45 minutes, to be exact. What is the purpose of online check in if in the end, the check in process took longer than most 3-star hotels? - The payment process was also troubled; we were promised a special rate in the email (including discounts using GarudaMiles) but at the front desk we were asked to pay considerably more. thankfully after showing the email, this problem was solved but it shows lack of coordination between Sales and the frontliner. - the amenities in the room... again, I know that you had to be as efficient as possible, but no bathrobe, no cotton buds, there's not even a laundry bag... at this point it's just sad. - pool and gym was not open, but that's understandable. - the breakfast was served in the room instead of an open buffet, which is also understandable. but the selection severely lacks, especially compared to other five-star hotel breakfast during pandemic. we asked for the breakfast to be served at 8 am, but it ended up being served at 8.30 am, and that was after we called the front desk to remind them that the breakfast was not yet served. also, the breakfast arrived mostly cold, which didn't help to its already mediocre taste. - this is just minor inconvenience but you should swap your outdated alarm-cum-iPod player with the newest one. and also the TV's remote is out of battery; it's a good thing my phone can also double as a remote. all in all; I was disappointed. there still were some positives though: - the staff is amicable and explains thoroughly what benefits we can use as we stayed at the Executive Suite - room was bigger than I thought. and it's squeaky clean. - the location is strategic as it was next to Central Park. I hope this review is helpful and Pullman can improve what is lacking in the future. I wish you all the best, but I won't be staying at any of your hotels for the time being.

I did book for 2 rooms - I checked in 1PM and my rooms still not ready - so I decide to take sometime go to the mall ( so great mall is just steps distance !) - when back on 2PM one room is ready , i got the card but 2nd room I have to wait till almost 5PM ! such a disappointment ... However room was ok as I reserve connecting room - hopefully next time hotel can well prepare .

- Very good ballroom - The hotel room is not enough for 5 stars hotel - Quality of buffet breakfast is dissapointed. The hotel staff prefer not restock the food although the breakfast hours not yet finished. (around 1 hour before closed)

Fantastic front office staff that manage to cater guest needs ! Although the room situation wasn't up to our expectations and it seemed like it was halfway through renovation and there's a slight problem with the TV cable. Overall it was a satisfying experience with great health protocol

I did not get to stay with you as COVID travel restrictions prevented that, i did request a refund on my deposit but thats has also not happened.

As a platinum member, I had to argue to check out at 4. And for pullman cp, just this once only I get checked out at 4. So what's the use of my platinum?

Nice hotel

good service by pullman team. start from cleaning to front desk team.

Usually stay here at least once a year on my birthday.. always welcomed with delicious (and i mean really2 yummy well prepared) cake + fruits + cookies inside the room. This time checked in a few days after my born day - although no cake and snacks - but ALL Safe.. Room is on minimum amenities but of basic necessities, ones we really use and need. Additional amenities are a phone call away and delivered muy pronto. Welcome drink for 2! (instead of allowing only 1 applied by other hotels although the voucher clearly states valid for 2 when room is occupied for 2 guests) at the very cozy BUNK lobby lounge, with plenty to choose from their beverages list. The usual great stay..

It's been a long time since I last stayed at this hotel since there have been newer 5-star properties in Jakarta from Accor. As I was planning to take the family to the Jakarta Aquarium, I decided to reach a contact person from the hotel from many years ago. To my pleasant surprise, Pameyla Tan is still at the hotel and responded promptly as the Guest Experience Manager of the Guest Experience Department of Pullman Central Park. What follows is one of the most warm, welcoming and professional response and assistance I have ever experienced not just from the Accor Group but from any hotel, and I have spent the last decade staying at numerous 5-star hotels across Asia (Fairmont, Sofitel, Raffles, Intercontinental, Conrad, Ritz Carlton, etc) which are well-known for their hospitality. I think her staying at the same hotel for all these years has enabled her to perfectly know her property and her staff to such an extent that as a guest, I was heavily impressed by the level of service I experienced during my week-long stay with my family. I have been around and I am well aware that such good intention from a manager is not necessarily reflected by each and every single staff we come across at the property. But during my stay, I get a level of service from all the staff - starting from the front desk, the concierge, the restaurant staff, to the cleaning service and security - as if they have just been briefed by the Guest Experience Manager a moment before. Impeccable, and I very rarely utter this word. I have two toddlers and a baby with me, and she offered to provide kids amenities that really, really, made their day. Such a nice gesture. For families, I highly recommend their Executive Suite as it has a double-sized sofa bed more than enough for two kids of any age. Note that for seasoned travellers, whilst the property is not brand new, all the hardware serve their purpose and for those occasions when 5-star means more of the service and staff than the hardware, well, I definitely had one of such and it felt good. I hope the General Manager read my review and realize that he has such a valuable asset in his Guest Experience Manager, Pameyla Tan. My compliment also goes to Edward, a tall, spectacled waiter in the restaurant, who provide such a personalized level of service of which the better-dressed supervisors failed to deliver. I was pleasantly surprised when he can recite all the specific orders my entourage has requested a day before. Thumbs up!

The location is very good, next to Central Park and Neo Soho shopping mall, where we can find many restaurants and shops (including SOGO department store). Friendly staffs. The room was clean and spacious enough for two people, and the bed was comfortable. Loves the ambiance, food, and service of the lobby lounge. Free parking for hotel guests.

The location of this hotel is good. This hotel also implements excellent health protocols, starting from the lobby, receptionist, elevator, and rooms. The room size is so small. I can even say that it feels like stays in 3-star hotel instead for a 5-star hotel like Pullman. Check in and check out was excellent and fast