Pullman Jakarta Central Park Hotel 5 stars

Customer review rating 4.5/5 6,128 reviews

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Pullman Jakarta Central Park
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+ 23 Services

Hotel extras

  • Part museum, part art gallery : distinctive, industrial, raw

  • A short hop to/from the airportand next to Central Park Mall

  • Ballroom welcoming up to 5,000 guests for conventions & exhibitions

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PMPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Pullman Jakarta Central Park

Podomoro City
Jl. Let. Jend S Parman Kav 28
Jakarta Barat
11470 jakarta
indonesia

Tel: +622129200088

Fax: (+62)21/29200099

Check-in from 14h00

Check out up to 12h00

  • BUSWAY :  CORRIDOR HALTE S PARMAN

  • By plane

    SOEKARNO HATTA At 27km / 16.78 miles - Shuttle paying

  • By train

    GAMBIR At 13km / 8.08 miles

GPS :-6.17646, 106.790028

Our accommodation(s)

Deluxe Room, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room, Lounge Access, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room, Lounge Access, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

COLLAGE ALL DAY DINING

Type of cuisine: International

Is an all day international dining offering a scrumptious line-up for buffet breakfast, lunch and dinner. Be amazed by the restaurant's live cooking shows and the freshness of its products. Popular dishes are available via a la carte.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUNK

Non contractual photo

The Bunk offers an interactive and cozy space to chill-out. Let our friendly staff pamper you with our fine range of wines, cocktails and tapas sized bites. The signature Bloody Mary is simply addictive.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 2,886

  • Maximum capacity: 720 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Jakarta Central Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,128 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,988 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located

Customer review rating 4.5/5

Anonymous Families - 20/01/2021 Confirmed reviews ALL

Best location, best view from room. Close to mall. Clean.

Such a memorable, five-star service experience rarely found in Indonesia

TripAdvisor rating 5.0/5

Shin B 15/01/2021 TripAdvisor review

It's been a long time since I last stayed at this hotel since there have been newer 5-star properties in Jakarta from Accor. As I was planning to take the family to the Jakarta Aquarium, I decided to reach a contact person from the hotel from many years ago. To my pleasant surprise, Pameyla Tan is still at the hotel and responded promptly as the Guest Experience Manager of the Guest Experience Department of Pullman Central Park. What follows is one of the most warm, welcoming and professional response and assistance I have ever experienced not just from the Accor Group but from any hotel, and I have spent the last decade staying at numerous 5-star hotels across Asia (Fairmont, Sofitel, Raffles, Intercontinental, Conrad, Ritz Carlton, etc) which are well-known for their hospitality. I think her staying at the same hotel for all these years has enabled her to perfectly know her property and her staff to such an extent that as a guest, I was heavily impressed by the level of service I experienced during my week-long stay with my family. I have been around and I am well aware that such good intention from a manager is not necessarily reflected by each and every single staff we come across at the property. But during my stay, I get a level of service from all the staff - starting from the front desk, the concierge, the restaurant staff, to the cleaning service and security - as if they have just been briefed by the Guest Experience Manager a moment before. Impeccable, and I very rarely utter this word. I have two toddlers and a baby with me, and she offered to provide kids amenities that really, really, made their day. Such a nice gesture. For families, I highly recommend their Executive Suite as it has a double-sized sofa bed more than enough for two kids of any age. Note that for seasoned travellers, whilst the property is not brand new, all the hardware serve their purpose and for those occasions when 5-star means more of the service and staff than the hardware, well, I definitely had one of such and it felt good. I hope the General Manager read my review and realize that he has such a valuable asset in his Guest Experience Manager, Pameyla Tan. My compliment also goes to Edward, a tall, spectacled waiter in the restaurant, who provide such a personalized level of service of which the better-dressed supervisors failed to deliver. I was pleasantly surprised when he can recite all the specific orders my entourage has requested a day before. Thumbs up!

well located & good stay

Customer review rating 4.5/5

H. Families - 14/01/2021 Confirmed reviews ALL

Very good hotel, near with shopping mall

Dear Mr. H., We very much appreciate your comments regarding your stay at the Pullman Jakarta Central Park. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Good stay

Customer review rating 4.5/5

Sugi D. P. S. Couples - 12/01/2021 Confirmed reviews ALL

Nice service

Dear Mr. d., We very much appreciate your comments regarding your stay at the Pullman Jakarta Central Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again soon to Pullman Jakarta Central Park. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Excellent Hotel

Customer review rating 5.0/5

Subur Couples - 12/01/2021 Confirmed reviews ALL

The location is very good, next to Central Park and Neo Soho shopping mall, where we can find many restaurants and shops (including SOGO department store). Friendly staffs. The room was clean and spacious enough for two people, and the bed was comfortable. Loves the ambiance, food, and service of the lobby lounge. Free parking for hotel guests.

Dear Mr. D., We very much appreciate you have shared your experience following your recent stay at Pullman Jakarta Central Park. It is always a big pleasure to learn that our guest had a pleasant stay with us, which is our ultimate goal. I will share the elements of your experience with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve our quality of service. Thank you again for sharing your experience, and we do look forward to welcoming you again soon at Pullman Jakarta Central Park. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Not a good timing to stay during this covid pandemic

Customer review rating 2.5/5

Anonymous Families - 11/01/2021 Confirmed reviews ALL

Breakfast alacart is just not worthed for staying in 5 star hotel. Breakfast for the kids also not provided.

Dear Ms. a., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please allow me to express my sincerest apologies. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Good Stay

Customer review rating 4.5/5

Novita Couples - 11/01/2021 Confirmed reviews ALL

The room is disinfected and it is clean

Excellent location, easy access to central park shoping center

Customer review rating 3.0/5

Gilbert Families - 11/01/2021 Confirmed reviews ALL

Its excellent location is the best thing about this hotel. Easy access from lobby to central park shopping center. The breakfast was good. Health protocol was implemented well in all public area, which was very good. However the room was compact, especially bath room is rather small for a five star. Room and bathroom size was the smallest I've ever seen in a five-star. The service was disappointing. I stayed for two days. At day two in the morning we found out toilet flush not working, shower was leakage. We reported at 11.00 am, asking them to fixe it and also requested them to make up room. We decided to wait at Central Park shopping center. At 2pm we came back to room and they only fixed the shower. Toilet still not working and room not cleaned. We complained to front office, they promised to fixed it soon. We decided to wait at swimming pool. Two hours later, we checked to the room and found that toilet has been fixed, however room not yet cleaned. Even none of staff was cleaning at that time. We complaint again and a lady from front-desk staff ask for apologize. She gave a voucher of drink for 4 as compensation. We stayed at pool-side waiting. Finally we can enter the room at around 5pm. I do hope the management take some necessary action to improve the service.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Pullman Jakarta Central Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured your comment has been passed on to the relevant teams and Managers to ensure such matters are addressed and a reoccurrence is avoided. We do appreciate you sharing your concerns as constructive feedback is what helps us improve ourselves. I do sincerely hope this one occasion will not hinder you from visiting us again in the future as we would love to have the opportunity to restore your confidence in our service. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Excellent Hotel

TripAdvisor rating 5.0/5

suburdj 11/01/2021 TripAdvisor review

The location is very good, next to Central Park and Neo Soho shopping mall, where we can find many restaurants and shops (including SOGO department store). Friendly staffs. The room was clean and spacious enough for two people, and the bed was comfortable. Loves the ambiance, food, and service of the lobby lounge. Free parking for hotel guests.

Dear suburdj, Thank you very much for taking your precious time to write a review on TripAdvisor. It is a real pleasure for us to read that you had a great experience with us and that you enjoyed our location as well as the hospitality from our lovely team. We definitely cannot wait for you to come back again and we look forward to making your next experience as amazing as the first one. See you soon, Kindest regards, Rhys Challenger General Manager

Staycation with family

Customer review rating 4.5/5

Luciluciluci Families - 10/01/2021 Confirmed reviews ALL

Unique bathroom decorated, comfortable, Safety first, but a little bit slow of room service. I did twice phone to ask for towel and tea set.

Dear Ms. D., Thank you very much for taking the time to write such an nice review. I am glad to know that you had such an enjoyable stay with us, despite the level of services that not being entirely up to your expectations. I wish to apologies for the inconvenience you have encountered on this occasion. Thank you again for sharing your valuable feedback. We look forward to welcoming you back again very soon at Pullman Jakarta Central Park. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

nice bed, facility from my office

Customer review rating 3.5/5

Mrs. S. Solo - 09/01/2021 Confirmed reviews ALL

twice time I must confirm about my dinner. I really dont like it.

Nice location

Customer review rating 4.5/5

Irwan Couples - 09/01/2021 Confirmed reviews ALL

Many Shop nearby Many Foodstall also

Dear Mr. W., We very much appreciate your comments regarding your stay at the Pullman Jakarta Central Park. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Humble Staff

Customer review rating 4.0/5

Annisa I. Couples - 08/01/2021 Confirmed reviews ALL

The Office Boy is very nice

Dear Ms. K., We very much appreciate you have shared your experience following your recent stay at Pullman Jakarta Central Park. It is always a big pleasure to learn that our guest had a pleasant stay with us, which is our ultimate goal. I will share the elements of your experience with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve our quality of service. Thank you again for sharing your experience, and we do look forward to welcoming you again soon at Pullman Jakarta Central Park. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Well located

Customer review rating 3.0/5

Hengky Couples - 08/01/2021 Confirmed reviews ALL

The room is good, but sound system only for CD or Radio or old ipod/iphone, the shower is leaking, breakfast's menu list is not complete causing us to have limited options if we didn't know your usual.

Dear Mr. K., Thank you for taking the time to write a review on the Pullman Jakarta Central Park. It is disappointing to read that the facilities were not up to your standards. Please allow me to express my sincerest apologies. Rest assured that your comments have been taking into account and has been addressed to our relevant team and Managers for further follow up. We appreciate your sharing your concerns. The team and I hope to have the chance to welcome you again in the future to regain your entire satisfaction. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Well Located

Customer review rating 4.5/5

F. Business - 08/01/2021 Confirmed reviews ALL

Nice for Staycation.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Pullman Jakarta Central Park. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to welcoming you back again very soon at Pullman Jakarta Central Park. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Best Hotel in West Jakarta

Customer review rating 4.5/5

Sunyoto B. Families - 08/01/2021 Confirmed reviews ALL

This Hotel was located near to the Big Mall in Jakarta Central Park Mall and Taman Anggrek Mall. The staff was very Helpfull. I suprised by instant checkin via Online. When I was checked in, process Check in was super fast. And This Hotel applied Covid - 19 Protocol very tight.

Dear Mr. K., Thank you very much for taking the time to write such a complete review. I am delighted to read that you had such a great stay with us. I t is also very rewarding to know that our team was able to deliver a consistently high-quality service. We look forward to welcoming you back soon for another memorable stay at Pullman Jakarta Central Park. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

Well located

Customer review rating 4.0/5

Gg Families - 06/01/2021 Confirmed reviews ALL

The hotel is strategically well located, next to mall, convenient, make it easy to eat at good restaurants and have some shopping. This hotel is one of the hotel when exclusive Accor members can claim for free night stay (yeaaaay). The check in and out were so quick and easy. Nonetheless, the room is relatively small for 5 star hotel rooms, the fridge for rooms need some upgrade because 2 rooms we booked and both fridges were not working. Overall stay experience is ok, not so spectacular and make me want to stay again. Also, about the facility for fitness, please make it clear during check in if customer wants to use the fitness, must book this beforehand to the front office. Also, kids are not allowed to enter the fitness area (for safety purpose). When I wanted to do some exercise, I was warned by the fitness attendant that I could not enter because it was booked by another customer for 4 persons (which is in fact 2 adults and 2 kids raging 4 and 8). The maximum capacity in the fitness area is 4 persons due to covid pandemic. So I was asked to book first and wait another hour. It is a bit unfair if this is the case. Please assure the regulations for fitness area because this is the only hotel facility that the hotel guests can enjoy.

Well located but a bit crowded

Customer review rating 3.5/5

Ardy Couples - 06/01/2021 Confirmed reviews ALL

Good place to stay and it is just beside very nice mall. But it is quite crowded and the check in process is too long.

breakfast not good

Customer review rating 3.0/5

Anonymous Families - 05/01/2021 Confirmed reviews ALL

i surprised with the buffet breakfast menu. Its so 3 stars hotel rather than 5 stars hotel.

Dear Mr. d., Thank you for taking the time to tell us about your experience at the Pullman Jakarta Central Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have taken good note of your remark on the breakfast arrangement at Collage All Day Dining. Thank you for pointing it out as it is precisely something we are working on at the moment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

good location and room

Customer review rating 4.0/5

Darwin W. Families - 05/01/2021 Confirmed reviews ALL

check in is easy, room is clean and nice. no complaints..

Dear Mr. W., We very much appreciate you have shared your experience following your recent stay at Pullman Jakarta Central Park. It is always a big pleasure to learn that our guest had a pleasant stay with us, which is our ultimate goal. Thank you again for sharing your experience, and we do look forward to welcoming you again soon at Pullman Jakarta Central Park. Kindest regards, Pameyla Rahayu Effendi Tan Guest Experience Manager Pullman Jakarta Central Park

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