Dear Mr. Byoung W. c., Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our convenient location, with a variety of shopping and dining options nearby. We also appreciate your recognition of our sustainability efforts and are pleased that you had a positive overall experience. We look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable stay. Best regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Gunawan K., Thank you for sharing your feedback and for your kind words about Pullman Jakarta Central Park. We are delighted to know that you enjoyed your stay and appreciated our service, breakfast, and Executive Lounge. It is always a pleasure to welcome you, and we look forward to creating another memorable experience for you on your next visit. Best regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Elmy I. A. R., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our service and convenient location, with easy access to the shopping mall and nearby facilities. However, we regret that your check-in experience did not fully meet your expectations. Your feedback is important to us, and we will continue working to improve our service and provide a smoother experience for our guests. We appreciate your support and look forward to welcoming you back to Pullman Jakarta Central Park for an even better stay. Best regards, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Felicia O., Thank you for sharing your feedback. We are pleased to know that you had a satisfying overall experience at Pullman Jakarta Central Park. We also appreciate your suggestion regarding the wall repainting, and we will share your feedback with the relevant team for consideration. We look forward to welcoming you back for an even better stay in the future. Best regards, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the noise from other guests during the night and early morning. We understand how important a peaceful environment is for a good night's rest. We also apologize for the inconvenience caused by the faulty shower gel dispenser. Your comments have been noted, and we will look into these issues to improve our guests' experience. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for sharing your lovely feedback. We are delighted to know that you enjoyed a comfortable and peaceful stay with us, along with our food selection, convenient location, and attentive service from our team. We also appreciate your feedback regarding the occasional rooftop noise. Your comfort is important to us, and we will continue striving to provide a relaxing experience for all our guests. Thank you for your kind recommendation. We look forward to welcoming you back to Pullman Jakarta Central Park for another memorable stay. Best regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Jonathan F. K., Thank you for your wonderful feedback and for choosing Pullman Jakarta Central Park for your stay. We are delighted to know that you enjoyed the recognition of your membership upon arrival, the spacious suite with its beautiful views of Central Park and the mall, and the thoughtfully prepared in-room amenities. It is especially rewarding to hear that our sustainable, biodegradable products made a positive impression on your experience. We are also pleased that you enjoyed the variety of offerings at our Executive Lounge and the freshly crafted welcome drinks at BUNK Lounge & Bar. Your kind recognition of Mr. Rahman and Mr. Haris is sincerely appreciated, and we will be sure to share your compliments with them. Thank you for your trust and for describing your stay as a memorable experience. We look forward to welcoming you back to Pullman Jakarta Central Park soon for another exceptional stay. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Lauren B., Thank you for sharing your feedback following your recent stay at Pullman Jakarta Central Park. We are delighted to know that you enjoyed our convenient location, the spa facilities, and the friendly and helpful service provided by our team. Your kind recognition is truly appreciated. At the same time, we appreciate your comments regarding the snack selection in our Executive Lounge during the day and the variety of food offered in the evening. Please be assured that your feedback is valuable and will be shared with the relevant team for further review as we continuously strive to enhance our guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more enjoyable stay in the future. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear M.Sc I. D. D. Y., Thank you for your wonderful feedback and for considering Pullman Jakarta Central Park the best hotel so far. We are delighted to know that you had a satisfying experience and that our facilities and services met your expectations. Your special recognition of the team handling the Drexton training room and our breakfast area is truly appreciated. We will gladly share your kind words with the respective teams as encouragement for their continued dedication. Thank you for your trust and support. We look forward to welcoming you back to Pullman Jakarta Central Park for another memorable stay. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our convenient location and experienced the professional and attentive service of our team throughout your stay. It is especially rewarding to hear that our team member assisted you with your check-in and additional requests with professionalism and care. We will be pleased to share your kind words with our team as encouragement to continue delivering thoughtful and personalized service. Thank you for choosing Pullman Jakarta Central Park. We look forward to welcoming you back for another comfortable and enjoyable stay. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Tita H., Thank you for sharing your experience with us. We are delighted to know that you enjoyed the comfort of our bed, the variety of pillows, the soundproofing of your room, and our extensive breakfast buffet. We also sincerely appreciate your kind recognition of our team. While we regret that the numerous events taking place at the hotel and the adjacent mall made your stay feel overwhelming, we are grateful that our colleagues remained attentive, composed, and dedicated to ensuring your comfort throughout your visit. Your encouraging words will be shared with the team as a wonderful motivation to continue delivering thoughtful and professional service. Thank you once again for your kind feedback. We look forward to welcoming you back for another memorable and relaxing stay at Pullman Jakarta Central Park. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Kimberly S., Thank you for sharing your wonderful feedback following your recent stay at Pullman Jakarta Central Park. We are delighted to know that you enjoyed the cleanliness of our hotel, the attentive service provided by our team, and the convenient access to Central Park Mall. It is especially rewarding to hear that our team's friendliness and hospitality contributed to making your stay so enjoyable. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences to our guests. We look forward to welcoming you back for another pleasant stay in the near future. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you had a comfortable stay and appreciated our hotel facilities, breakfast selection, and the service provided by our team. However, we sincerely appreciate your comments regarding the room layout and overall value. We understand that the open-concept bathroom design may not suit every guest's preference, and we regret if this aspect did not fully meet your expectations. Your feedback is valuable to us as we continuously strive to improve our guest experience. We look forward to welcoming you back to Pullman Jakarta Central Park for another pleasant stay. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Agung D. T., Please accept our sincere apologies that the service you experienced at our outdoor restaurant, swimming pool, lobby, reception, and security did not meet your expectations. We understand your disappointment, especially when the level of hospitality fell short of what you would expect from a five-star hotel. Your feedback is taken seriously, and we will share your concerns with the respective department heads for further evaluation and improvement. We are committed to providing attentive, professional, and consistent service across all areas of our hotel, and we regret that we did not deliver the experience you deserved on this occasion. Thank you for bringing these matters to our attention. We sincerely hope to have another opportunity to restore your confidence in our service and provide you with a much more satisfying stay. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for your continued trust and for choosing Pullman Jakarta Central Park for your stays. We are delighted to know that you once again enjoyed a warm welcome and an impeccable experience, from check-in and accommodation to our food and service. Your special recognition of Ms. Wulan, Mr. Harris, Mr. Septian, and Ms. Dellys is truly appreciated. We will gladly share your kind words with them as encouragement for their continued dedication to creating memorable guest experiences. We look forward to welcoming you back for many more wonderful stays with us. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found our location convenient and that the other aspects of your stay met your expectations. However, we sincerely apologize for the inconvenience caused by the mosquitoes in our lobby bar and the height of the bed. Our beds are designed with additional clearance underneath to allow for convenient luggage storage, but we understand that the height may not be comfortable for everyone. Nevertheless, we are sorry that this caused you discomfort during your stay. Please rest assured that your feedback regarding the mosquitoes will also be shared with the relevant team for attention and follow-up. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Rowena G., Thank you for sharing your wonderful feedback following your stay at Pullman Jakarta Central Park. We are delighted to hear that you enjoyed our convenient location, excellent food, and especially the Executive Lounge. It is also wonderful to know that our Heartists, including the Executive Lounge team, made you feel warmly welcomed through their polite, attentive, and helpful service. We are pleased that you were satisfied with the cleanliness of your room and the overall amenities throughout your stay. Your kind recognition means a great deal to our team, and we will be sure to share your appreciation with our Executive Lounge Heartists. We truly appreciate your recommendation and look forward to welcoming you back for another wonderful stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Mrs. Caren M., Thank you for sharing your wonderful feedback following your stay at Pullman Jakarta Central Park. We are delighted to know that you enjoyed our convenient location, comfortable and well-maintained room, breakfast selection, and the modern atmosphere of the hotel. It is also wonderful to hear that our Heartists made your stay pleasant through their friendly and attentive service. Your kind feedback is truly appreciated and will certainly encourage our team to continue creating memorable experiences for our guests. We look forward to welcoming you back to Pullman Jakarta Central Park on your next visit to Jakarta. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Siti K., Thank you for sharing your feedback with us. We are delighted to know that you enjoyed a comfortable stay and appreciated the friendly and helpful service from our Heartists, as well as our convenient location with easy access to various destinations. Your kind words are truly appreciated and will encourage our team to continue delivering warm and attentive service. We look forward to welcoming you back to Pullman Jakarta Central Park. Warm regards, Diana Afriza Asst. Guest Experience Manager