Novotel São Paulo Berrini Hotel 4 stars

Staff are great and friendly. But the hotel is not up to standard, not even at Novotel basic level. There were ten irons for the whole hotel. And when I got an iron, there were no ironing board. I was told to iron on the bed. I had to put my shirts in for pressing and I paid express service so I don't have to wear the same dirty business shirt again for the 3rd times. Laundry did not come back on time. Breakfast is basic, which is fine. But many of the coffee cups and plates have chips on them. Forks and knifes are not very clean. This is basic hygiene. I was shocked I had to stay there for 8 nights.

Experiencia excelente. Voltaremos.

I had a good stay last week at the Novotel São Paulo Berrini. My only complaint is that they do not have enough irons for all the rooms. I arrived early in the morning and asked for an iron before going out again for my meetings, they didn't have one available. Asked again later in the day, none available. Asked before dinner, none available. Asked at 11:30pm when I came back from dinner, finally 1 was available! The person at the front desk who I spoke to when I walked into the hotel brought it upstairs for me, but then he proceeded to tell me that another room wanted it and that I had to iron my clothes and return it to him (all this almost at midnight!!!!). It's completely unacceptable that I had to ask for an iron 4 times, had to go to my meetings with my clothes wrinkled, and I was expected to iron at midnight and return the iron right away-

Over charged but didn't have feedback yet.

When I needed a wake up call for an early flight 5:30am I had two problems. The phone did not work properly to be able to set the wake up call on the phone. I then called the front desk for a wake up call and reminded them twice that I needed a wake-up call for 5:30am. No call received. I woke up at 6am and had to rush around to make my flight. Of course the next day, you decided to wake me up at 5:30am since I had mentioned to the staff of the missed wake-up call from the previous day. I did not need to get up at day two, but you gave me a wake-up call anyway.

The hotel rooms and amenities are nicely built and decorated, the experience would have been great given that the personnel would have know a bit better the communication in English. Restaurant food was OK, but still not compelling enough to return.

Check in Process- TOO SLOW.... It takes FOREVER.. you need to better layout and add more employee for check in

I stayed Sunday through Wednesday and had business meetings in the hotel. Everything was well equipped. Breakfast was great. Rooms were quiet, beds were perfect and the AC worked well, although it did take me some time to figure out how to operate it.

Hello. I wish I have asked the employee's name but I really hope you can easily find that by my description and make this get to him: this is valuable to keep good employee/service. On Thursday Feb 13th around 4:30am a big Cargill group had a last minute issue with the bus we had scheduled and this would have cause us to miss the flight. Your employee (bit gray almost on the shoulder size hair, skinny older guy) was very efficient in arranging 4 taxis for us. Overall the service was really good, the ladies on breakfast are very kind too, but I wanted to highlight this guy.

- check in was good; location of hotel is good - room was fine - good options for food - all basic amenities from water to shower gel wasn't available - the bed was not comfortable

Very good stay and service. Nice room!

Is a so simple hotel, I don’t know why is four star. The service in te restaurant takes a lot of time, breakfast is very poor, every day is the same.

The hotel felt safe and the staff was welcoming and helpful. The decor at the entrance is very nice and the rooms were very clean. The beds were comfortable, showers were great and more than enough hot water. The entrance to the hotel was difficult to find for some taxi drivers. The food in the hotel restaurant was ok but not great. There were some options for vegetarians which was helpful. The rooms have hair dryers but no iron. I asked for an iron at the desk one day and they said it was loaned out and they would let me know. They never did so I ended up wearing wrinkled clothes. The rooms however were quite small and I found the hallways quite noisy. I didn't love the decor - felt drab. The TV kept automatically turning on at 7am which disturbed my sleep. The hotel could be better about providing some complimentary clean water for guests. The WIFI was HORRIBLE and barely worked. All the hotel staff do not speak English so this is something to keep in mind. The road to the hotel while busy during day and evenings felt like it could be unsafe at night. It's nice that there were a couple of amenities in the courtyard below; salon, restaurant, convenience store and places to sit outside though the food at the outdoor cafe was mediocre. I would not recommend eating there. The hotel arranged a taxi for me twice - the first time, the cabs credit card machine was broken and then he wrote me a receipt for cash, the second time was to the airport and it was almost 1.5x an uber at 199 real so would not recommend this option. However the taxi driver was courteous and good.

Business trip

Clean, safe, friendlyy