Novotel São Paulo Berrini Hotel

The hotel is very nice, good food, good service.

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My colleague recommended the hotel to me. It is 5 mins walk to the office. Front desk speaks English well. At one point, I had a small issue with the shower, they sent someone almost instantly. Food at the restaurant is very good. My power adapter doesn't fit to the outlet, the hotel LENDS a converter to me! I have been to other hotels, usually they sell it. I think it is very kind of them. One of the people at the front desk has breath issue. I can smell it even there is a table between us. Not a big deal.

Good for people visiting the area on business.

Air condicionante didn’t worked fine

The cleaning team done the best service I have ever recieved in a hotel, they took care of every detail. Thanks so much, girls!

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Good, but small bedroom

if this is touted to be a Hotel targeted to the International business community (which I assume it is considering the location), then it surely needs to ensure most of the staff are English speaking to meet to the needs of its international visitors. However, other than a handful at the reception no one else speaks English. (eg. at one breakfast seating no one in the restaurant could even understand what is a "Fried Egg"). Hotel Reception should be beefed up with at least 2 staff when there is 2 or more guest waiting to be attended to. At one instance, I was third in line and had to wait 20 mins in line to clear a question I had with the Front Desk because there was only one girl at the counter. No attempts were made by her or any of the Security in the lobby to call for more support as the queue was waiting. The hotel needs to have a proper working arrangement with the their carpark operator. Reception says Guests will be charged a flat fee as part of their hotel bill during checkout while operator says we have to pay him each time we take the car out (which is exorbitant by any stds.) - and of course he doesn't speak English.

My reservation was not on the system, and it took a while for them to figure it out. The same way, took a lot of time for my check out, since there was only one attend at the time.

reception, security (might be normal), breakfast, dinner staff.. all of them. I didn't see anyone smiling. rooms was clean everyday, that one was good.

Confortable hotel. My suggestion is to give cortesy bottle's water in the rooms. Even though the tap water is potable, for tourists is not drinkable.

Food’s price was high, but staff were so kind!

Very Satisfied, although I stayed for just a night at the hotel. Room is great, personnel is very professional and polite besides very friendly. Breakfast was great too. Overall experience was very positive and I'll definitely stay at the hotel on my future business travels (Hotel is very close to the site I was working on).

Hotel is good, room fantastic, staff friendly. Some points to improve: Menu is not bad, but several days the choices (more than 1 tried) were not available. Likewise, the breakfast was running out sometimes, seemed to crowded and the live cooking chef wasnt there in the weekend (weekdays he was, but very grumpy).