Novotel São Paulo Berrini 4 stars

Customer review rating (ALL Rating) 4.4/5 2,099 reviews

Novotel São Paulo Berrini - Image 1
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Description

Hotel extras

  • Hotel near Transamérica Expo Center (5 km)

  • And 700 meters from the Morumbi Mall.

  • Congonhas Airport is just 5 km from our hotel

  • Pet Friendly: contact the hotel for information

  • Hotel just 200 m from the United States Consulate

Our accommodation(s)

Hotel location

Novotel São Paulo Berrini

Rua Henri Dunant, 792, Chacara Santo Antonio
04709-110 SÃO PAULO
Brazil

GPS:-23.62733, -46.69881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lolatella Trattoria

The Lolatella Trattoria also has an excellent drinks menu. Try our exclusive offers! The ideal choice to kick off the night with a well-deserved happy hour and the perfect place to meet up with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,099 reviews

Customer review rating 1.0/5

Yang C. Couples - Confirmed reviews ALL

Very bad, I have already paid in advance, but the reception requires 230Reias for each night.

Dear Yang C., Thank you for sharing your feedback regarding your recent experience. I understand the confusion regarding the additional charge upon check-in. Our policy requires a deposit for incidentals, which is standard practice in the hospitality industry. I appreciate your understanding. Paula Peissner General Manager Novotel São Paulo Berrini

Customer review rating 1.5/5

Ben M. A. P. Business - Confirmed reviews ALL

The room is quite dark, the gym has limited and older equipment, there is no shower with the sauna, and the food options are not great.

Dear Ben M. A. P., Thank you for your feedback regarding your recent stay. I regret to learn that the room's lighting, gym facilities, sauna amenities, and dining options did not meet your expectations. Your comments are valuable as we continually strive to enhance our guest experience. Paula Peissner General Manager Novotel São Paulo Berrini

Customer review rating 4.5/5

Ana S. T. J. Business - Confirmed reviews ALL

Great attention

Dear Ana S. T. J., Thank you for your kind words regarding your comfortable stay and our attentive service. We are pleased to hear that our location also met your expectations. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Paula Peissner General Manager Novotel São Paulo Berrini

Customer review rating 5.0/5

Fiona L. M. Business - Confirmed reviews ALL

everything was excellent. Comfy, clean room, helpful staff and good food.

Dear Fiona L. M., Thank you for taking the time to share your positive experience. It is a pleasure to know that you enjoyed the comfort, cleanliness of your room, and the quality of our staff and food. We look forward to welcoming you back in the future. Paula Peissner General Manager Novotel São Paulo Berrini

Customer review rating 2.0/5

David M. P. K. Business - Confirmed reviews ALL

The hotel has a good location close the offices and the mall. The breakfast has terrible bread and also the old toasters don't work. At the rooms the airco are quite noisy and the the doors are slamming very loud because there is no soft close. Also in the rooms there is no water for free so you need to pay the can's. The gym is terrible and they have 9 cross trainings machines which are really old and 4 where defect. Also we needed to pay every time extra for the breakfast

Dear David M. P. K., Thank you for sharing your feedback regarding your recent stay at Novotel São Paulo Berrini. We are pleased to know that you appreciated our prime location near the offices and the mall. We sincerely regret that your experience with our breakfast and gym facilities did not meet your expectations. Your comments regarding the quality of the bread, the functionality of the toasters, and the condition of the gym equipment have been noted. Additionally, we understand that the noise from the air conditioning and doors impacted your comfort. Please be assured that we continuously evaluate our services and amenities to enhance our guests' experiences. Regarding breakfast charges, we strive to maintain transparency in our pricing policies. Thank you once again for your valuable insights, which help us improve our services. Paula Peissner General Manager Novotel São Paulo Berrini

Other web-users rate our hotel

  • 393 reviews 8.6/10 Location
  • 643 reviews 7.1/10 Room
  • 667 reviews 8.3/10 Service
  • 30 reviews 4.1/10 WiFi
  • 387 reviews 7.7/10 Breakfast
  • 292 reviews 7.9/10 Cleanliness
  • 174 reviews 6.8/10 Amenities
  • 151 reviews 3.7/10 Value

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