Novotel São Paulo Berrini Hotel 4 stars

Before staying at Novotel Berrini, I stayed with my family at Novotel Leme (Rio de Janeiro). There's no comparison between these two hotels. Although the room was bigger at Berrini, everything else is better at Leme. Check-in was Ok, I was offered a free drink as part of being Silver member, but it was complicated to get the drink. It was needed to call a hotel employee that would take your order with very few options. There's no bar in the hotel, or terrace, just the working area and the seating area (which is nice) in the elevator hall. It was recommended not to walk to Morumbi Shopping. Inside the complex there's a wine store, a convenience store, a food place and a barber shop.

Everything was great.. staff super friendly, big room, huge bed, beautiful bathroom.. I will stay there every time I need to go to Sp. Great price

Really comfortable acomodations. I enjoyed the time we had therr and the brakfast was good and assorted. The room was very nice and the staff was helpful.

Hotel is well located for our brief trip to São Paulo. My wife, our 2-yr old son and I needed to stay in that area due to proximity to US Consulate, and easy access to Marginal Pinheiros. Although the hotel seems to be new and is well designed, it lacks proper central heating. After check-in, when already in our room, I noticed the Central Air Conditioning controls did have the option to be set to "Heat", but they automatically switched back to the previous option. We called the front desk and were informed the hotel lacks heating. São Paulo can reach temperatures below 10 degrees Celsius during the winter, and some form of heating is necessary for a hotel of this level. Front desk offered us an electric radiant heater, which we accepted, but we had to physically go to the front desk and haul it back to the room where we noticed the heater was 110V but all outlets were 220V. So we could not use the heater at all. Later at check out we were informed that a transformer was required to use that particular heater, but one was not provided to us. Overall the hotel is well designed and was comfortable for the three of us. Staff had already prepared the sofa bed into a bed, and it worked great for us. Breakfast was adequately equipped. The major negative was the lack of heating because of the temperature in São Paulo during our stay. If you are looking for a hotel during the winter time, consider other options. If temperatures are comfortable, then do consider this well designed Novotel.

All the staff was super friendly and helpful. The room was sparkling clean and everything looked perfect. The breakfast was delicious. Could have a garage spot courtesy for the customers and although they offered coffee and tea facilities for free in the room, we had to pay for the water bottle to make them.

Please, understand that the following is based on our own experience. We choose this Novotel based on location (near the Shopping Mall) and good reviews. Well, the hotel has correct structure for a good 3 stars hotel, not 4. Lack of a proper hotel entrance: it is part of a business/residential/commercial complex. Lack of staff (probably due to Covid), the ones we could spoke were very nice. But some with no training at all for interacting with people. Reasonable breakfast, with lack of products consistency due to "sorry, we forgot buying the bread" justifications. Bad room service, bad restaurant food, bad administration decisions. It could be a much better experience. Next time we will keep on Accors Hotels but will not choose this one.

very clean and organized, staff was amazingly polite and food was delicious

I only stayed one night but the staff was super helpful in questions I had.

Beautifully decorated Novotel hotel with fast and efficient check-in and check-out reception. Excellent breakfast with attentive, quick and helpful staff. New accommodations. Recurring failure of Novotel: uncomfortable sofa bed; should rethink. Overall a great location, easily accessible and close to major shopping malls. I recommend.

new and nice hotel, modern. Really cozy. However, do not go to the restaurant, which is good only for breakfast. I tried to have dinner and they had no bread for the burger, were unsure if some foods were appropriate for a dairy free diet, and I ended up eating a tasteless salad and 'vaca atolada', which, in the end, had milk in the preparation...

Very good instalations - very apprasial ambience of the hotel - Parking is so much distance of the hall of the Hotel - Need more informations about the entrace of the Parkink - no easy find it! - Breakfast is so much expensive