Novotel São Paulo Berrini 4 stars

Customer review rating (ALL Rating) 4.5/5 2,805 reviews

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Novotel São Paulo Berrini - Image 1
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Rua Henri Dunant, 792, Chacara Santo Antonio, 04709-110 SÃO PAULO, Brazil

Description

Hotel extras

  • Hotel near Transamérica Expo Center (5 km)

  • And 700 meters from the Morumbi Mall.

  • Congonhas Airport is just 5 km from our hotel

  • Pet Friendly: contact the hotel for information

  • Hotel just 200 m from the United States Consulate

Our accommodation(s)

Hotel location

Novotel São Paulo Berrini

Rua Henri Dunant, 792, Chacara Santo Antonio
04709-110 SÃO PAULO
Brazil

GPS:-23.62733, -46.69881

Telephone
Fax +55 11 2755-6702

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

The modern GB Berrini offers an exquisite dining experience. Enjoy a delicious continental breakfast buffet and a la carte lunch and dinner menu; specializing in international and contemporary cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,805 reviews

TripAdvisor Rating  4.0/5  217 reviews

Extremely dissatisfaid

Customer review rating 0.5/5

Palmira Business - Confirmed reviews ALL

I had an extremely disappointing stay at this hotel. I have been there for one week. They told me it was not possible to provide me with a single bed room since there were many days. Personal does not speak good English at all and they tell you they can speak spanish but do not. One day, there was no water available, which was incredibly inconvenient. Additionally, they ruined one of my pants in the laundry service and still charged me for it. On top of that, the overall services were overpriced. The room service and restaurant was slow and costly, and the quality of the food didn’t match the high prices. Facilities are not clean at all, air condition did not work and they told me it was because atmosphere was okey. I would not recommend this hotel to anyone.

Dear Patricia Arribas S., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Berrini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner Gerente Geral Novotel São Paulo Berrini

Wifi and amenities are not novotel standards

Customer review rating 3.0/5

Alok Business - Confirmed reviews ALL

I was a foreigner and to start had so much difficulty communicating with people around. Only one or two could speak or understand english. No guidance or travel guides available in the hotel for new traveller to city, it's not hotels job but understanding a foreigner the hotel shall share for better guest experiences I believe. Tv was Not personalized to english, with no wifi working on tv to even log on to netflix, I requested help with staff, a guy came in to test they said it will be fixed in 30 mins , another day i called reception to fix it. and then I spent 20 days in this hotel with out tv.

Dear Aloke Anand D., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Berrini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner Gerente Geral Novotel São Paulo Berrini

No points, no welcome drink....poor experience

TripAdvisor rating 2.0/5

Juliovoxx Business - TripAdvisor review

I am going to this hotel frequently since end of last year....2 months ago, started to not add points to my ALL account. This visit, travel agency was saying that points are allowed but since I am gold ALL, I didn´t received any upgrade in my room selection, considering that I reserved Executive, should go to the executive or higher and I stayed in the regular. Also, no welcome drink provided....very strange this time.

Dear Juliovoxx, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Berrini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner

GOOD STAY

Customer review rating 5.0/5

Claudio F. Solo - Confirmed reviews ALL

VERY GOOD

Prezado Claudio, bom dia! Agradeço muito pelos comentários sobre sua hospedagem no Novotel São Paulo Berrini Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Novotel São Paulo Berrini. Atenciosamente, Paula Peissner Gerente Geral Novotel São Paulo Berrini

Well located and nice room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Positive: room, facilities, location, gym Negative: Could have lower pillow options

Dear Oswaldo Henrique de oliveira M., We very much appreciate your comments regarding your stay at the Novotel São Paulo Berrini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Peissner Gerente Geral Novotel São Paulo Berrini

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Other web-users rate our hotel

  • 487 reviews 8.8/10 Location
  • 873 reviews 8.1/10 Room
  • 838 reviews 8/10 Service
  • 21 reviews 7.4/10 WiFi
  • 522 reviews 8.5/10 Breakfast
  • 364 reviews 8.6/10 Cleanliness
  • 246 reviews 9.4/10 Vibe
  • 213 reviews 8.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.