ibis Sao Paulo Morumbi 3 stars

Customer review rating (ALL Rating) 4.0/5 3,625 reviews

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Description

Hotel extras

  • 22 minutes from São Paulo/Congonhas Airport

  • Near Burle Marx Park.

  • 10 minutes from Brooklyn train station

  • Pet friendly hotel! Accepts animals up to 33 lbs.

  • Tamo Junto room! Accommodations for up to 6 people.

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Hotel location

ibis Sao Paulo Morumbi

Av Roque Petroni Jr 800, Torre I Brooklin
04707000 SAO PAULO
Brazil

GPS:-23.62206, -46.69628

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN MORUMBI

Open daily for lunch and dinner, either buffet style or à la carte service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,625 reviews

Customer review rating 2.5/5

Antoine A. Business - Confirmed reviews ALL

Room is clean, breakfast was good and location was good. My stay was good. Did not receive my invoice and got billed twice for my stay. Please fix that.

Dear Antoine A., Thank you for your feedback. We are pleased you enjoyed our location, cleanliness, and breakfast. However, we regret the inconvenience regarding the billing and invoice. Please reach out to our team for assistance in resolving this matter. Amanda - Supervisora de Reservas.

Customer review rating 0.5/5

Mane G. Business - Confirmed reviews ALL

Every and each thing in the hotel was nasty and dirty, I was shocked from the shower the most.

Dear Mane G., Thank you for your feedback. I regret to learn that your experience did not meet your expectations regarding cleanliness and the condition of the facilities. Your comments are invaluable as they help us improve our services. Amanda - Supervisora de Reservas.

Customer review rating 3.0/5

Veronica V. T. Business - Confirmed reviews ALL

Location is ok but the room needs to be maintained and renewed. Shower is very small and with mold. The sheets were dirty; it is noticeable that the cleaning is done very superficially. Floors were not clean either, there were bugs on the floor.

Dear Veronica V. T., Thank you for your feedback regarding your recent stay with us. We appreciate your acknowledgment of our location; however, we regret to learn that your room did not meet your expectations in terms of cleanliness and maintenance. Please be assured that we take such concerns seriously, and we will review our cleaning procedures to ensure a higher standard of service. Your insights are invaluable in helping us improve. Sincerely, Amanda - Supervisora de Reservas.

Customer review rating 2.0/5

Andre D. Business - Confirmed reviews ALL

I have problem with shower flow that not allow to have a warm water, or it is too hot or it is too cold. Another annoying thing was the breakfast that lack items all the time, with no reposition.

Dear Andre D., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced with the shower temperature and the breakfast selection. Your comments are valuable, and I will ensure they are communicated to our team for further evaluation. Amanda - Supervisora de Reservas.

Customer review rating 3.5/5

William G. S. Business - Confirmed reviews ALL

Chose this place so my wife could safely go to the mall while I was at work. By 6 p.m. we leave the hotel, and right at the door, still inside the property, we saw two women running after a thief, that had apparently just robbed them. The vallet parking employee just watched as if was something normal. We came back after dinner and the girls were still there, talking to the police. Sao Paulo is not heaven on earth, but you should at least ensure security within your property. And also hire employees (parking) who would at least pretend they care when noticing someone being robbed right under their noses. Now, I would think twice before leaving my wife at this hotel alone.

Dear William G. S., Thank you for sharing your feedback regarding your recent stay at ibis Sao Paulo Morumbi. We appreciate your comments about our location, and I regret to hear about the incident you witnessed during your time with us. Ensuring the safety and well-being of our guests is of the utmost importance to us. While we strive to provide a secure environment, there are times when external factors may impact safety. I understand your concerns regarding the behavior of our valet parking staff during this incident. Your observations will be taken into account as we continually seek to enhance our guest experience and uphold our service standards. We value your feedback and hope to provide a more positive experience in the future. Your safety and comfort remain our priority, and we appreciate your understanding in this matter. Best regards, Amanda - Supervisor.

Other web-users rate our hotel

  • 669 reviews 9.4/10 Location
  • 1,601 reviews 3.5/10 Room
  • 1,287 reviews 7.8/10 Service
  • 35 reviews 2.3/10 WiFi
  • 688 reviews 8.2/10 Breakfast
  • 581 reviews 4.9/10 Cleanliness
  • 300 reviews 4.7/10 Value
  • 21 reviews 2.4/10 Wellness Area

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