Mercure São Paulo Berrini 4 stars

Customer review rating (ALL Rating) 3.9/5 668 reviews

Mercure São Paulo Berrini - Image 1
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Description

Hotel extras

  • Close to the business district

  • Swimming pool and fitness center

  • Outdoor car park for an extra charge

  • Reception open 24 hours a day

  • Planet 21

Our accommodation(s)

Hotel location

Mercure São Paulo Berrini

Sansao Alves dos Santos, Brooklin, SAO PAULO - SP
04571090 SAO PAULO
Brazil

GPS:-23.60374, -46.69476

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast

B / Side Burgers & Bowls

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  668 reviews

Customer review rating 1.5/5

Salvador A. M. Business - Confirmed reviews ALL

Very bad. Poor cleaning, no water, dirty bathroom, dirty sheets.

Dear Salvador, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Berrini. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole P.

Customer review rating 4.5/5

Emilio C. D. N. Families - Confirmed reviews ALL

We liked the room, which is actually a flat with two bedrooms, a bathroom, a living room, and a kitchen. We also liked the neighborhood and surrounding area where the hotel is located. It's a very quiet place with great restaurants nearby. But what impressed us most was how helpful and attentive the attendant, Guilherme, was during check-in. Truly a very professional and efficient service.

Dear Emilio, We very much appreciate your comments regarding your stay at the Mercure São Paulo Berrini. It is always a pleasure to receive positive feedback. I will share your comments with our team and Gustavo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole P.

Customer review rating 5.0/5

Vladimir R. R. Business - Confirmed reviews ALL

Excellent personnel and refurbished room (finally !!!)

Dear Vladimir, We very much appreciate your comments regarding your stay at the Mercure São Paulo Berrini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole P.

Customer review rating 3.5/5

Priya D. Business - Confirmed reviews ALL

All good but can be improved. The breakfast buffet was not up to the mark and stock was not maintained. Overall cleanliness of the rooms can be improved. Please also keep english speaking staff

Dear Priya, Thank you for sharing your feedback. We appreciate your observations regarding the breakfast options and room cleanliness, as well as the need for English-speaking staff. Your comments are valuable, and we will take them into consideration for future improvements. Best regards, Nicole P. Mercure São Paulo Berrini

Customer review rating 5.0/5

Andre L. C. Business - Confirmed reviews ALL

Good breakfast, the restaurant with good option. very good location

Dear Andre, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our breakfast offerings, the restaurant options, and our convenient location. Your satisfaction is important to us, and we look forward to welcoming you again. Best regards, Nicole P. Mercure São Paulo Berrini

Other web-users rate our hotel

  • 270 reviews 9.1/10 Location
  • 557 reviews 5.5/10 Room
  • 651 reviews 8.8/10 Service
  • 24 reviews 1.7/10 WiFi
  • 319 reviews 9.1/10 Food
  • 308 reviews 8.1/10 Breakfast
  • 240 reviews 3.9/10 Cleanliness
  • 20 reviews 6.7/10 Wellness Area

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