Mercure São Paulo Berrini 4 stars

Customer review rating (ALL Rating) 3.9/5 636 reviews

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Mercure São Paulo Berrini - Image 1
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Mercure São Paulo Berrini - Image 4
Sansao Alves dos Santos, Brooklin, SAO PAULO - SP, 04571090 SAO PAULO, Brazil

Description

Hotel extras

  • Close to the business district

  • Swimming pool and fitness center

  • Outdoor car park for an extra charge

  • Reception open 24 hours a day

  • Planet 21

Our accommodation(s)

Hotel location

Mercure São Paulo Berrini

Sansao Alves dos Santos, Brooklin, SAO PAULO - SP
04571090 SAO PAULO
Brazil

GPS:-23.60374, -46.69476

Telephone
Fax +55 11 5501-6910

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

B / Side Burgers & Bowls

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  636 reviews

TripAdvisor Rating  4.2/5  702 reviews

Customer review rating 3.5/5

Priya D. Business - Confirmed reviews ALL

All good but can be improved. The breakfast buffet was not up to the mark and stock was not maintained. Overall cleanliness of the rooms can be improved. Please also keep english speaking staff

Dear Priya, Thank you for sharing your feedback. We appreciate your observations regarding the breakfast options and room cleanliness, as well as the need for English-speaking staff. Your comments are valuable, and we will take them into consideration for future improvements. Best regards, Nicole P. Mercure São Paulo Berrini

Customer review rating 5.0/5

Andre L. C. Business - Confirmed reviews ALL

Good breakfast, the restaurant with good option. very good location

Dear Andre, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our breakfast offerings, the restaurant options, and our convenient location. Your satisfaction is important to us, and we look forward to welcoming you again. Best regards, Nicole P. Mercure São Paulo Berrini

Customer review rating 1.0/5

Massimo C. Business - Confirmed reviews ALL

Basic English from the staff, smelly room and carpenters working on the room next to mine all the morning. Not recommended at all.

Dear Massimo, Thank you for sharing your concerns regarding your recent stay. I regret that you experienced issues with room conditions and staff communication. Your feedback is valuable, and we will review these matters to enhance our future guests' experiences. Best regards, Nicole P. Mercure São Paulo Berrini

Customer review rating 5.0/5

Frede J. S. P. Business - Confirmed reviews ALL

excelente local

Ola Frede, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que você apreciou o apartamento espaçoso e a localização do nosso hotel. Esperamos recebê-lo novamente em sua próxima visita. Atenciosamente, Nicole P. Mercure São Paulo Berrini

Customer review rating 2.0/5

Ramiro J. Business - Confirmed reviews ALL

The hotel needs a renovation. Old rooms, small bathrooms, poor light...

Olá Ramiro, Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, William B. Supervisor de Recepção

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Other web-users rate our hotel

  • 264 reviews 9.1/10 Location
  • 532 reviews 5.2/10 Room
  • 644 reviews 8.7/10 Service
  • 19 reviews 3.2/10 WiFi
  • 311 reviews 8.8/10 Food
  • 300 reviews 8/10 Breakfast
  • 242 reviews 4.2/10 Cleanliness
  • 21 reviews 7.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.