Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.5/5 2,144 reviews

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Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

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Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,144 reviews

Customer review rating 5.0/5

Kelsen B. B. D. C. Business - Confirmed reviews ALL

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Olá Kelsen, bom dia. Agradeço por compartilhar sua avaliação positiva. Fico feliz em saber que sua experiência em nosso hotel foi excelente. Estamos sempre à disposição para proporcionar o melhor aos nossos hóspedes. Um abraço Vitor Santos Subgerente

Customer review rating 3.5/5

Michel A. S. B. Business - Confirmed reviews ALL

Service was not great, we just had peole at the reception and I did not feel like they were concerned on doing anything else other than just standing on their desk and reactively answering questions, when I needed services on my room, did not get it. just room services (cleaning) was there.

Dear Michel, Thank you for sharing your feedback regarding your recent stay at Novotel Morumbi. It is disappointing to learn that your experience did not meet your expectations, particularly concerning the service provided by our team. We strive to ensure that all our guests feel valued and attended to throughout their stay. Your comments regarding the reception staff and room service have been noted, and we will use this insight to enhance our guest experience. We appreciate your input as it helps us identify areas for improvement. Should you choose to stay with us again, I hope we can provide you with a more satisfactory experience. Best regards Vitor S. Deputy Manager

Customer review rating 5.0/5

Ellen D. S. B. Business - Confirmed reviews ALL

Boa

Olá Ellen, Agradecemos por suas palavras e por compartilhar sua experiência positiva conosco. Estamos felizes em saber que sua hospedagem foi agradável. Sua satisfação é nossa prioridade e esperamos recebê-la novamente em breve. Um abraço Vitor Santos Subgerente

Customer review rating 4.5/5

Lukas K. Business - Confirmed reviews ALL

I love the restaurant view at this hotel, and the breakfast is excellent: much better than at Novotel Berrini. The areas I would recommend improving are the room showers, which are quite small, and the elevators, which also feel small for a hotel of this size.

Dear Lukas K., Thank you for your kind words regarding the beautiful view and the excellent breakfast at our restaurant. I appreciate your feedback about the room showers and elevators, and I will ensure that your comments are shared with our management team for consideration. We are always striving to enhance our guests' experiences. Best regards Vitor Santos Deputy Manager

Customer review rating 2.5/5

Fabricio A. D. C. P. Business - Confirmed reviews ALL

Very delayed service, and confusing with paper records! Everyone could say a random room number just as an example.

Dear Fabricio, Thank you for your feedback regarding your experience with our gastronomical service. I regret to hear that the service did not meet your expectations and that there were delays and confusion. Your comments are valuable as we strive to improve our team’s training and efficiency. Best regards Vitor Santos Deputy Manager

Other web-users rate our hotel

  • 276 reviews 8.8/10 Location
  • 757 reviews 6.8/10 Room
  • 804 reviews 8.3/10 Service
  • 42 reviews 5/10 WiFi
  • 411 reviews 9.1/10 Breakfast
  • 398 reviews 7.7/10 Food
  • 299 reviews 5/10 Comfort
  • 267 reviews 7.3/10 Cleanliness

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