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Novotel São Paulo Morumbi Hotel 4 stars

Customer review rating 4.4/5 11,373 reviews

ALLSAFE approved hotel

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Novotel São Paulo Morumbi
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+ 19 Services

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Cash machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Relax and recharge your batteries with massages and treatments from Espaço Corpo e Saúde Paying
  • Services for children
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
Business services
  • 20 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577
Vila Tramontano
05690050 são paulo
brazil

Tel: +551137873400

Fax: (+55)11/989673497

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO DE CONGONHAS At 7km / 3 miles

  • By plane

    AEROPORTO DE GUARULHOS At 41km / 25 miles

  • By train

    ESTAÇÃO MORUMBI At 2km / 1 miles

GPS :-23.612852, -46.703727

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

365 Vista

Type of cuisine: International

Novotel Morumbi's outstanding 365 Vista restaurant offers luxurious breakfasts and Happy Hour on our deck overlooking Estaiada Bridge. Lunch and dinner are served from the A La Carte menu.

RESTAURANTE MORUMBI

Type of cuisine: International

BAR 365

Modern and casual, the 365 Bar is the place for a quick meal or a Happy Hour with drinks, beers, delicious Brazilian snacks & sports programming displayed on a big screen. Operating hours are 18h to 00h.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 312

  • Maximum capacity: 300 people

Find out more

Our guest reviews for
Novotel São Paulo Morumbi

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

11,373 reviews

TripAdvisor Rating 4.0/5

1,550 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful staff

Customer review rating 5.0/5

Luís C. N. D. S. Solo - 25/08/2021 Confirmed reviews ALL

Everything was perfect during my stay, from the check-in to the check-out. I’ll be back soon and will recommend the hotel to my friends and family!

Olá Luís Claudio, Muito obrigado pelo feedback de sua hospedagem. Se possível, compartilhe também sua experiência no Trip Advisor pelo link abaixo pois nos ajuda muito. https://www.tripadvisor.com.br/Hotel_Review-g303631-d300803-Reviews-Novotel_Sao_Paulo_Morumbi-Sao_Paulo_State_of_Sao_Paulo.html Nossa equipe aguarda sua próxima visita ao nosso hotel. Abraços Vitor Santos Coordenador de Recepção

excelent stay

Customer review rating 5.0/5

Laila Families - 23/08/2021 Confirmed reviews ALL

we really enjoy the weekend at the hotel. everything was perfect. we´d love to come back someday.

Olá Laila, Muito obrigado pelo feedback de sua hospedagem. Se possível, compartilhe também sua experiência no Trip Advisor pelo link abaixo pois nos ajuda muito. https://www.tripadvisor.com.br/Hotel_Review-g303631-d300803-Reviews-Novotel_Sao_Paulo_Morumbi-Sao_Paulo_State_of_Sao_Paulo.html Nossa equipe aguarda sua próxima visita ao nosso hotel. Abraços Vitor Santos Coordenador de Recepção

Good Stay. Nice Hotel

Customer review rating 4.0/5

Ricardo P. Couples - 17/08/2021 Confirmed reviews ALL

Reception and staff really noce. Room size, bathroom, amenities, decoration good. Bed really noising. Only complain. Great breakfast, social hall, external area. Despite the bed, that should be fixed, I recommend this hotel.

Dear Ricardo, Thank you for sharing your experience with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Vitor Santos Front Desk Manager

Great all round

Customer review rating 5.0/5

Julia Families - 13/07/2021 Confirmed reviews ALL

We had a lovely time, the room was perfect and staff was very friendly.

Olá Julia, Muito obrigado pelo feedback de sua hospedagem. Foi um prazer recebê-los! Se possível, compartilhe também sua experiência no Trip Advisor pelo link abaixo pois nos ajuda muito. https://www.tripadvisor.com.br/Hotel_Review-g303631-d300803-Reviews-Novotel_Sao_Paulo_Morumbi-Sao_Paulo_State_of_Sao_Paulo.html Nossa equipe aguarda sua próxima visita ao nosso hotel. Abraços e boa semana Vitor Santos Coordenador de Recepção

“Excelente service”

Customer review rating 5.0/5

Benta R. M. D. F. Couples - 11/07/2021 Confirmed reviews ALL

Well attendance.

Olá Benta, Muito obrigado pelo feedback de sua hospedagem. Se possível, compartilhe também sua experiência no Trip Advisor pelo link abaixo pois nos ajuda muito. https://www.tripadvisor.com.br/Hotel_Review-g303631-d300803-Reviews-Novotel_Sao_Paulo_Morumbi-Sao_Paulo_State_of_Sao_Paulo.html O Daniel, o João e toda equipe aguarda sua próxima visita ao nosso hotel. Abraços e boa semana Vitor Santos Coordenador de Recepção

Excellent stay

Customer review rating 5.0/5

Eduardo S. Families - 13/06/2021 Confirmed reviews ALL

Everything worked perfectly, from booking to checkout. Easy, fast and safe.

Olá Eduardo, Muito obrigado pelo feedback da hospedagem. Se possível, compartilhe também sua experiência no Trip Advisor pelo link abaixo pois nos ajuda muito. https://www.tripadvisor.com.br/Hotel_Review-g303631-d300803-Reviews-Novotel_Sao_Paulo_Morumbi-Sao_Paulo_State_of_Sao_Paulo.html O Diogo e toda equipe aguarda sua próxima visita ao nosso hotel. Abraços Vitor Santos Coordenador de Recepção

Good staff

Customer review rating 4.0/5

Sheila Business - 12/06/2021 Confirmed reviews ALL

Good staff always ready for support. The only problem in this hotel was the internet, the Wi fi was very slow.

Olá Sheila, Muito obrigado por nos avaliar. Nossa equipe de TI já está realizando uma checagem em todas as antenas do hotel para estudo de novas aquisições ou ajuestes necessários. Esperamos poder recebê-la novamente em breve para que possa ter uma melhor percepção deste serviço. Abraços e boa semana Vitor Santos Coordenador de Recepção

Great location with a great view.

Customer review rating 4.5/5

M. N. Couples - 10/05/2021 Confirmed reviews ALL

Novotel met my expectations based on previous guests reviews. The hotel is located in one of the best neighborhood in Sao Paulo. Customer service was great, the room was clean and ready for us.

Olá Milton, boa tarde. Muito obrigado pelo feedback de sua hospedagem. Se possível, compartilhe também sua experiência no Trip Advisor pelo link abaixo pois nos ajuda muito. https://www.tripadvisor.com.br/Hotel_Review-g303631-d300803-Reviews-Novotel_Sao_Paulo_Morumbi-Sao_Paulo_State_of_Sao_Paulo.html Nossa equipe aguarda sua próxima visita ao nosso hotel. Abraços Vitor Santos Coordenador de Recepção

Boa estadia

Customer review rating 4.0/5

Anonymous Families - 09/05/2021 Confirmed reviews ALL

Área social ampla, bons pratos no restaurante.

Olá Raquel, boa noite. Muito obrigado pelo retorno de sua hospedagem e observações. Até o final deste mês faremos todo reparo e pintura na estrutura de ferro da varanda. Eu e toda equipe aguardamos sua próxima visita. Abraços e ótimo final de semana! Raphael Martini Gerente Geral Novotel SP Morumbi

great experience

Customer review rating 4.0/5

Marcel Couples - 26/03/2021 Confirmed reviews ALL

Great effort from the staff to create a pleasure experience.

Olá Marcel, Muito obrigado por nos avaliar. Esperamos recebê-los novamente em breve. Abraços e bom final de semana. Vitor Santos Coordenador de Recepção

good stay

Customer review rating 3.0/5

Jean Couples - 25/03/2021 Confirmed reviews ALL

Nice hotel, staff are very polite and accommodations are satisfactory. Breakfast is good, but price is little expensive. I was disappointed with a lack of information about the extra fees (pet, parking lot, breakfast, etc.) It would be nice to have this information in a clear way and all offer portals (e.g. Booking, Trivago, etc.). Thank you

Olá Jean, Muito obrigado por compartilhar sua experiência conosco. Já solicitei à equipe que façam os ajustes nas informaçoes dos portais parceiros sobre as taxas adicionais. Esperamos recebê-los novamente em breve. Abraços e bom fim de semana. Vitor Santos Coordenador de Recepção

Amazing!!!

TripAdvisor rating 5.0/5

fabiolabouton 29/01/2021 TripAdvisor review

Certainly in addition to a great hotel the staff made all the difference❤️ They are great!!!!❤️❤️❤️❤️ Always loving and ready to help! Often in other hotels simple things are charged and the staff do it with bad will but at Novotel Morumbi in addition to not charging they are super attentive and cute! The hotel manager is very attentive and treated us with great care !!!! For me the best hotel in São Paulo to stay with your family !!!❤️❤️❤️❤️❤️

Dear Fabiola, good morning. Thank you very much for your kind words and share your experience at Tripadvisor. We are waiting for your next visit. Kind Regards!

Informal comfort

TripAdvisor rating 5.0/5

Rogerio F Family - 06/12/2019 TripAdvisor review

A very comfortable hotel, at a privileged location in São Paulo. Comfortable rooms, very good breakfast, and very helpful staff. The hotel has an outdoor swimming pool, a small gym and activities for children. The rooms facing the Estaiada Bridge offer a beautiful view, but bear in mind that there are some party venues nearby, and sometimes it may get noisy at night, especially on weekends. The opposite side tends to be quieter.

Dear Mr. Rogerio, We are very thankful and proud to receive your great comments regarding your experiences at Novotel Morumbi! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards, Helen Macedo Customer Experience

Good hotel

TripAdvisor rating 3.0/5

cljats Family - 22/11/2018 TripAdvisor review

Good hotel. Expense parking fees, 30 BRL/day. Good breakfast. Confortable room. Check in online doesn´t work, you fullfill everything in the net but need to make everything again in the reception. Estacionamento Absurdo!!!

Everything was going great until...

TripAdvisor rating 3.0/5

I3879ZBjohna Business - 23/04/2017 TripAdvisor review

Cleaning service and breakfast are the donwfall of this Hotel. Cleaning service because they forgot twice to clean my room; If you don`t have 1 hour to have your breakfast, don`t go. Everyday something was missing on the buffet and to have some eggs, takes more than 20min.

Dear John A, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner

Lovely place in Morumbi

TripAdvisor rating 5.0/5

g_vighi Business - 20/04/2017 TripAdvisor review

Nicely managed hotel Great breakfast choice, cozy gym and fantastic pool with view on the Ponte Octavio Frias Bridge. My laundry bag was kind of lost but they did their best to find it and bring it on time to the room

Dear g_vighi, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Peissner

Brazil Kitchen Nightmares prime candidate - come here Jacquin, this restaurant is a mess!!!

TripAdvisor rating 1.0/5

Rodrigo D Family - 25/01/2017 TripAdvisor review

I had a number of small issues, and a big one. The small issues: not properly clean rooms/toilets (moldy shower area, with previous guest's hair over the floor; clogged shower orifices, diverting water beams all over the place; cold bacon and watered-down orange juice in breakfast, just to name a few). The big issue: unacceptable experience in the restaurant. We were a table of 4, in a rather empty evening (3 other tables in the restaurant with people). We asked for starters and rather simple meals (staple dishes, no particular customization) and drinks. Starters and some of the drinks came in time, but not a can of soda and an orange juice. After about 40min of ordering, I asked for the can of soda, and also asked if it would take much longer for our meals to come. The waiter then went to talk to the person at the computer entering the orders. I was at a table where I had full vision of them and the computer screen, and it looked very much as if they were only then inputting my order for the kitchen. He then came back and said the orders would be out soon. Then, 20 min later, I called the waiter again and asked to see the manager, as that was unacceptable. He went away, talked to that person at the computer again, then after about 5-10min, came back with our meals, except one of them he brought with the wrong type of rice (another 5-10min to bring the ordered type of rice). After that, I asked him if the manager would come or not, and he casually and dismissively told me that the manager had already left for the evening, then left. After that point a different waiter attended our table, to whom I pointed out the missing orange juice (that I reminded the initial waiter about every time he came to the table). She then brought it - warm. Then, at the end of the meal, everyone but my brother was finished, and the waiter came to our table asking if we were already finished, and already grabbed my brother's plate - oblivious to the fork still in his hands. She then told us that the person in the computer was the one responsible in the absence of the manager, and that I could talk to her if I wanted to. When I talked to her, her excuse was that the restaurant was "very crowded, and the standard service time was up from 25-30 minutes to 45-50 minutes", and that she could only apologize for the late orange juice (regardless of the fact that the whole ordeal took more than 70min...).

Dear Rodrigo D, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner

Wonderful place to rest

TripAdvisor rating 5.0/5

helenalima2020 Couples - 07/01/2017 TripAdvisor review

Nice staff, beautiful view, amazing pool. Just kitchen's staff could be better ..... except Ivanildo, best caipirinha ever!!! He's a perfect barman. All staff working with a smile in face. Just a bad soup and bad juice were a vulnerable points....

Dear helenal642, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Peissner

Below expectation

TripAdvisor rating 2.0/5

isabelambrosio Couples - 29/02/2016 TripAdvisor review

The hotel location is very good when you need to be at Morumbi area. I have used this hotel years ago and I have had a very good experience. But my last experience last week was not good. The room was very small, parking service is not good as well the main desk. I have had to pick up my car by myself as the valet were not able and the Hotel acess was totally clogged up due to cars stopped.

Dear Guest Isabel A, Thank you share your experience at the Novotel Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures about this case and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good cost vs. benefit

TripAdvisor rating 4.0/5

luispms Business - 21/02/2016 TripAdvisor review

This hotel has very good facilities and the staff is pretty good as well. Breakfast is really good. A few points that can improve are the swimming pool that is cold with no heat available and the TVs that does not have any HD channel not even the ones that are free within the public network. Also need to be cautious about the traffic depending on your destiny and the time you plan to depart from the hotel.

Dear luispms, Thank you very much for sharing your experience at our hotel. We appreciate the honesty regarding the services that have not reached their expectations. Be aware that your comment will be passed on to our team to improve our services. We are always open to receive you; Sincerely,

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