Novotel São Paulo Morumbi Hotel 4 stars

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Everything was great, we felt very well welcome, the place is great for kids and for us it was as well very convenient

Everything was great, we felt very well welcome, the place is great for kids and for us it was as well very convenient

I would like to thank everyone at Novotel Morumbi SP. Since my check-in via WhatsApp until my check-out. The hotel is located in a great area, close to domestic airport and in a safe and green area. Hotel features are great . The are very strict with COVID-19 protocols and I felt very safe . My temperature was taken by the time I got to the hotel lobby. They have parking lot with diver service at a very convenient charge. Breakfast was amazing with choices of tapioca and eggs . Room very clean and linemen’s smell like home. Mr. Jailson at the restaurant was very polite and professional with his service. At the reception Mr. João and his colleagues were extremely helpful with all my needs. Thanks a lot Novotel team for making myself to feel at home while away from home.

Small family room, well located for 1 night stay, good breakfast. People that work at front desk do not give us good orientation of taxis, how the hotel works. Poor people service.

Certainly in addition to a great hotel the staff made all the difference❤️ They are great!!!!❤️❤️❤️❤️ Always loving and ready to help! Often in other hotels simple things are charged and the staff do it with bad will but at Novotel Morumbi in addition to not charging they are super attentive and cute! The hotel manager is very attentive and treated us with great care !!!! For me the best hotel in São Paulo to stay with your family !!!❤️❤️❤️❤️❤️

The room was very good, good breakfast, hotel well located. Very clean and the hotel is really taking Covid very serious. The only complain I have is regarding to price, I found the hotel expensive and couldn’t believe they charged me BRL 8,00 for a bootle of water.

modern decor, sophisticated restaurant, friendly customer service sometimes sometimes a little less

I stayed there for Christmas time. The hotel was clean and comfortable, staff very attentive and nice. Just we couldn’t get information about covid tests. We went to Morumbi mall and had a pleasant surprise that Drogasil was providing tests at an average price of 25US. Location and basic services were great !!

A very comfortable hotel, at a privileged location in São Paulo. Comfortable rooms, very good breakfast, and very helpful staff. The hotel has an outdoor swimming pool, a small gym and activities for children. The rooms facing the Estaiada Bridge offer a beautiful view, but bear in mind that there are some party venues nearby, and sometimes it may get noisy at night, especially on weekends. The opposite side tends to be quieter.

Good hotel. Expense parking fees, 30 BRL/day. Good breakfast. Confortable room. Check in online doesn´t work, you fullfill everything in the net but need to make everything again in the reception. Estacionamento Absurdo!!!

Cleaning service and breakfast are the donwfall of this Hotel. Cleaning service because they forgot twice to clean my room; If you don`t have 1 hour to have your breakfast, don`t go. Everyday something was missing on the buffet and to have some eggs, takes more than 20min.

Nicely managed hotel Great breakfast choice, cozy gym and fantastic pool with view on the Ponte Octavio Frias Bridge. My laundry bag was kind of lost but they did their best to find it and bring it on time to the room

I had a number of small issues, and a big one. The small issues: not properly clean rooms/toilets (moldy shower area, with previous guest's hair over the floor; clogged shower orifices, diverting water beams all over the place; cold bacon and watered-down orange juice in breakfast, just to name a few). The big issue: unacceptable experience in the restaurant. We were a table of 4, in a rather empty evening (3 other tables in the restaurant with people). We asked for starters and rather simple meals (staple dishes, no particular customization) and drinks. Starters and some of the drinks came in time, but not a can of soda and an orange juice. After about 40min of ordering, I asked for the can of soda, and also asked if it would take much longer for our meals to come. The waiter then went to talk to the person at the computer entering the orders. I was at a table where I had full vision of them and the computer screen, and it looked very much as if they were only then inputting my order for the kitchen. He then came back and said the orders would be out soon. Then, 20 min later, I called the waiter again and asked to see the manager, as that was unacceptable. He went away, talked to that person at the computer again, then after about 5-10min, came back with our meals, except one of them he brought with the wrong type of rice (another 5-10min to bring the ordered type of rice). After that, I asked him if the manager would come or not, and he casually and dismissively told me that the manager had already left for the evening, then left. After that point a different waiter attended our table, to whom I pointed out the missing orange juice (that I reminded the initial waiter about every time he came to the table). She then brought it - warm. Then, at the end of the meal, everyone but my brother was finished, and the waiter came to our table asking if we were already finished, and already grabbed my brother's plate - oblivious to the fork still in his hands. She then told us that the person in the computer was the one responsible in the absence of the manager, and that I could talk to her if I wanted to. When I talked to her, her excuse was that the restaurant was "very crowded, and the standard service time was up from 25-30 minutes to 45-50 minutes", and that she could only apologize for the late orange juice (regardless of the fact that the whole ordeal took more than 70min...).

Nice staff, beautiful view, amazing pool. Just kitchen's staff could be better ..... except Ivanildo, best caipirinha ever!!! He's a perfect barman. All staff working with a smile in face. Just a bad soup and bad juice were a vulnerable points....