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Novotel São Paulo Morumbi Hotel 4 stars

Customer review rating 4.4/5 10,311 reviews
Novotel São Paulo Morumbi
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+ 25 Services
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Hotel extras

  • Advantage 1

  • Free transfer service scheduled in advance

  • Outdoor swimming pool, grill located in the middle of woodlands

  • Restaurant with balcony and panoramic deck with views over the cable-stayed bridge

  • Fully equipped for events, with rooms bathed in natural light

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Relax and recharge your batteries with massages and treatments from Espaço Corpo e Saúde
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available
Information message

Come and try our feijoada at the restaurant 365 on Wednesdays and Saturdays with choice of kids' buffet. We provide live music on Saturdays and kids' space for children with recreation.

Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577
Vila Tramontano
05690050
são paulo
brazil

Tel: +551137873400

Fax: (+55)11/37873400

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO DE CONGONHAS At 7km / 3 miles

  • By plane

    AEROPORTO DE GUARULHOS At 41km / 25 miles

  • By train

    ESTAÇÃO MORUMBI At 2km / 1 miles

GPS :-23.612852, -46.703727

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Apartment with queen bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior apartment with queen bed and view of Ponte Estaiada

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Family apartment with queen bed and sofa bed for children

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Family room with queen bed and sofa bed, and view of Estaiada Bridge

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior apartment with two single beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Executive Apartment with queen bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Apartment adapted with queen bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Suite with king-size bed and sofa bed

  • Max. number of persons: 3
  • Area: From 50m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

RESTAURANTE 365

Type of cuisine: International

Novotel Morumbi's 365 restaurant stands out by promoting special experiences, from a lush breakfast to Happy Hour on our deck overlooking the Estaiada Bridge. Lunch served as buffet & dinner a la carte.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE MORUMBI

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Photo non contractuelle / Strictly non binding

The modern and relaxed 365 bar is the perfect place for a quick bite to eat or drinks, beers and delicious Brazilian snacks at happy hour. Guests can also enjoy watching sports on the big screen.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 312 m²

  • Maximum capacity: 300 people

Find out more

Our guest reviews for
Novotel São Paulo Morumbi

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,311 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,306 reviews

Well located but pathetic service and room

Customer review rating 4.4/5

Anurag Friends - 18/02/2020 Confirmed reviews ALL

Very bad experience in terms of checkin, breakfast and room quality. You don’t have even a toaster in the hotel!!!the grilled sandwich maker which is used as toaster also did not work

Dear Anurag, good morning. Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to invite you to return to our hotel as courtesy and give us a new oportunity to serve you properly. Thank you for your honest review that allow us to improve our services. Raphael Martini Gerente Geral Novotel SP Morumbi

Ants in the room

Customer review rating 4.4/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

There were many ants crawling in the room throughout my stay, bringing into question the hotel's hygiene.

Dear Mr. H., We really appreciate your feedback . We are very sorry for what happened during your stay, this is not the service we provide to our guests. For your information we carry out pest control in the accommodation monthly, but in any case the person who isresponsible for this issue has already been notified, once again we apppreciate your time and comment and hope to see you soon. Helen Macedo Customer Experience

Good stay

Customer review rating 4.4/5

Jose E. C. G. Business - 16/02/2020 Confirmed reviews ALL

All was perfect

Hello Jose Emilio, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Helen Macedo Customer Experience

Good stay

Customer review rating 4.4/5

Sarah Solo - 11/02/2020 Confirmed reviews ALL

Friendly staff, very helpful, despite language barriers, going all the way to help. Clean rooms and premises. Clean and welcoming dining area/ restaurant. Easy transport access. Really liked it there

Hello Sarah, We appreciate your comments about your stay at Novotel São Paulo Morumbi. We are sorry that you did not live up to your expectations, but make sure your comments are very valuable to us. Once again, we appreciate your comments and hope to regain your confidence and receive you soon! Helen Macedo Customer Experience

Good kitchen, opportunities in service and environment

Customer review rating 4.4/5

Reynaldo Business - 03/02/2020 Confirmed reviews ALL

Menu is great, the best of the hotel as well as general facilities! However, during the week I stayed, room service was not the appropriate one since it took more than a hour to delivery what I ordered. The background music can have more variety and the smell in the halls need to be reviewed.

Hi Reynaldo, Thank you for your evaluation of your stay at Novotel São Paulo Morumbi, it is a pleasure to receive your feedback. We were very happy to receive your feedback about your stay with us. For your information, unfortunately we had a failure in our hood, but the problem has already been identified and is being solved. We ask for your understanding and we hope to have the opportunity to welcome you again !!! See you later! Helen Macedo Customer Experience

well located

Customer review rating 4.4/5

Carlos Business - 31/01/2020 Confirmed reviews ALL

it was a very nice experience, the staff was very kind and the location is good, near the office and near the shopping.

Hello Carlos, Thank you for your comments about your stay at Novotel Sao Paulo Morumbi. It is a pleasure to receive your feedback, we already share with the whole team to always strive for excellence of our services. Thanks again for evaluating us and we hope to see you very soon! Regards, Helen Macedo Customer Experience

Good Stay

Customer review rating 4.4/5

Jeff H. Business - 31/01/2020 Confirmed reviews ALL

The GM (Raphael) and all other staff were OUTSTANDING!

Hello Jeffery, Thank you for your comments about your stay at Novotel São Paulo Morumbi. We were very happy to receive your feedback about your stay with us, especially with the compliment to Raphael, he was also extremely flattered. Once again, thank you for taking the time to evaluate us and hope to see you soon. See you later! Helen Macedo Customer Experience

Restaurant service was below expectations

Customer review rating 4.4/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

The room and front desk service was good. I had dinner and breakfast at the restaurant. The salmon asked for dinner was not cooked enough and the eggs and bacon for the breakfast were cold. I was expecting more from the restaurant.

Hello Ubiratan, We appreciate your comments about your stay at Novotel São Paulo Morumbi. We are sorry that you did not live up to your expectations, but make sure your comments are very valuable to us. Once again, we appreciate your comments and hope to regain your confidence and receive you soon! Helen Macedo Customer Experience

Good hotel

Customer review rating 4.4/5

Filipe Business - 27/01/2020 Confirmed reviews ALL

Well located, good restaurant, good mattress. Strange bathroom, separate toilet from the shower. There was no desk.

Hello Filipe, We appreciate your comments about your stay at Novotel São Paulo Morumbi. We are sorry that you did not live up to your expectations, but make sure your comments are very valuable to us. We hope to regain your confidence and receive you soon! Helen Macedo Customer Experience

Well located, ok installations

Customer review rating 4.4/5

Carlos I. S. Business - 25/01/2020 Confirmed reviews ALL

Good experience, close location to my office. Too many kids running and shouting in the rooms hallway.

Hello Carlos, We appreciate your comments about your stay at Novotel São Paulo Morumbi. We are sorry that you did not live up to your expectations, but make sure your comments are very valuable to us. As for your All score, we have already updated and within 48hrs your points will be regularized. Once again, we appreciate your comments and hope to regain your confidence and receive you soon! Helen Macedo Customer Experience
Customer review rating 4.4/5

Dick D. Families - 14/01/2020 Confirmed reviews ALL

Very pleasant, good location, surprisingly huge breakfast, very good staff.

Hello Dick, Thank you very much for your visit and for leaving us so positive comments about your hosting. We are all very happy with your return and look forward to seeing you soon! Helen Macedo Customer Experience

Good hotel, but with enough space to improve

Customer review rating 4.4/5

Andreia Q. Couples - 08/01/2020 Confirmed reviews ALL

Good professionals, but need to improve the organization; Especially for the pool area.

Hello Andreia, Thank you for your comments about your stay at Novotel Sao Paulo Morumbi. It is a pleasure to receive your feedback, we already share with the whole team to always strive for excellence of our services. Thanks again for evaluating us and we hope to see you very soon! Regards, Helen Macedo Customer Experience

Pleasant stay

Customer review rating 4.4/5

Bianca Families - 08/01/2020 Confirmed reviews ALL

Clean room, friendly staff and very good breakfast.

Hi Bianca, Thank you for your review of Novotel São Paulo Morumbi. It is a great pleasure to know that we provide you with a satisfactory hosting. We hope to see you very soon! Helen Macedo Customer Experience

Very good and comfortable hotel

Customer review rating 4.4/5

Eduardo G. O. Friends - 01/01/2020 Confirmed reviews ALL

Good

Hello Eduardo, Thank you for your comments about your stay at Novotel Sao Paulo Morumbi. It is a pleasure to receive your feedback, we already share with the whole team to always strive for excellence of our services. Thanks again for evaluating us and we hope to see you very soon! Regards, Helen Macedo Customer Experience

Good for kids

Customer review rating 4.4/5

Fernanda M. Families - 31/12/2019 Confirmed reviews ALL

The hotel has good space, view, service... there are 2!main problems in my opinion. The restaurant does no have well trainned staff. They are jund people, but not trained for a restaurant. The food is ok. Talking about São Paulo. could be much better. Also there is no opinion for conjugated rooms. As I have a big Family I had to sleep in a different room from my husband to take care of the children.

Hello Fernanda, Thank you for your comments about your stay at Novotel Sao Paulo Morumbi. It's a pleasure to receive your feedback, we already share your comments with the whole team. Rest assured that your notes will motivate us to always strive for excellence in our services. Thanks again for evaluating us and we hope to see you soon! Helen Macedo Customer Experience
Customer review rating 4.4/5

Cgufyhh Business - 23/12/2019 Confirmed reviews ALL

It was good but could be better if somebody speaks fluenty at least in English. Also, basic things like a big bottle of water or ensure that the lights of the room turn on at any moment

Hello Mariana, Thank you for your comments about your stay at Novotel Sao Paulo Morumbi. It is a pleasure to receive your feedback, we already share with the whole team to always strive for excellence of our services. Thanks again for evaluating us and we hope to see you very soon! Regards, Helen Macedo Customer Experience

Noises and issues with the Restaurant

Customer review rating 4.4/5

Thiago M. Couples - 17/12/2019 Confirmed reviews ALL

Room acoustic problem. A lot of noise coming from outside to the room and I also faced delays in the restaurant order. I ordered bucket ice, Pasta, Chicken Cesar Salad asking to bring me the bucket ice first. the bucket ice just got in the room a long time after the places and my chicken Cesar salad just came without chicken. I complain about the salad and they replaced it, but, I felt a weak flavor of fish in the salad. How a Cesar Salad could be done with a Fish sauce? By the way, I am fish allergic. The expensive price that I paid for my stay, doesn't justify the bad experience that I got.

Dear Thiago, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thanks again for evaluating us and we hope to see you very soon! Regards, Helen Macedo Customer Experience
Customer review rating 4.4/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

Very pleasant in general, but the room window was in front the air conditioning compressors on top the restaurant and they were really very noisy. You need to find the way to seal the windows or reinforce the walls against noise.

Hello Roberto , Thank you for your comments about your stay at Novotel Sao Paulo Morumbi. It is a pleasure to receive your feedback, we already share with the whole team to always strive for excellence of our services. Thanks again for evaluating us and we hope to see you very soon! Regards, Helen Macedo Customer Experience

It was great.

Customer review rating 4.4/5

Luiza Business - 12/12/2019 Confirmed reviews ALL

I liked very much the hotel and the experience. I just think the restaurant should has more options for dinner.

Hello Luiza, Thank you for your comments about your stay at Novotel Sao Paulo Morumbi. It is a pleasure to receive your feedback, we already share with the whole team to always strive for excellence of our services. Thanks again for evaluating us and we hope to see you very soon! Regards, Helen Macedo Customer Experience

Very disappointing

Customer review rating 4.4/5

Lloyd F. Business - 07/12/2019 Confirmed reviews ALL

You had no hot water for showers for two days. The A/C unit could barely keep up. Thank you but I will not be back!

Hello Lloyd, We are sorry for the inconvenience in your stay. It is a pleasure to receive your feedback, we already share with the whole team to always strive for excellence of our services. Thanks again for evaluating us and we hope to see you very soon! Regards, Helen Macedo Customer Experience
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