Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.6/5 2,283 reviews

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R Ministro Nelson Hungria 577, Vila Tramontano, 05690050 SÃO PAULO, Brazil

Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

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Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Telephone
Fax +55 11 97648-1340

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,283 reviews

TripAdvisor Rating  4.5/5  3,135 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Esteban B. Business - Confirmed reviews ALL

The hotel was great until the fire alarm started sounding. I had a long layover in Sao Paulo and needed a place to rest. I tried calling the help desk, but the line was busy, so I rushed to take my belongings to head out of the hotel. To my surprise, it was a fire drill. Normally, you let people know in advance when these things are expected to happen to avoid stressful situations. I asked the staff why the didn't let guests know about it and they said they tried to tell some guests but it was too late. What could have been a restful experience, turned quite bad because of lack of communication and poor customer oriented handling of the situation.

Dear Esteban B., Thank you for sharing your experience regarding your recent stay with us. I sincerely apologize for the distress caused by the fire drill and the communication lapse associated with it. We understand that such unexpected events can be unsettling, especially when one is looking to relax. Please know that the safety of our guests is of utmost importance, and we strive to conduct fire drills in a manner that minimizes disruption. I regret that our intended communication efforts did not reach you in a timely manner. Your feedback is invaluable, and it will be taken into consideration as we continually seek to improve our guest experience. We appreciate your understanding in this matter and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Best regards , Marcello Bandeira General Manager

Customer review rating 1.5/5

Jessica L. C. Business - Confirmed reviews ALL

My stay was booked through a company, however, reward points were used incorrectly which was a mistake. This led to a long and stressful check in, then I was asked to make a ‘holding charge’ far exceeding the price of the room (230GBP). This however was not a holding charge at all, I was just charged. Upon checkout I was informed that I didn’t have the same card that made the payment, I did, I showed them the charge on my banking app, they told me the charge would be cancelled but unfortunately this has not yet materialised. All in all this was an extremely bizarre experience. The stay was otherwise satisfactory

Dear Jessica, Thank you for sharing your feedback regarding your recent experience at Novotel Morumbi. I sincerely apologize for the confusion and inconvenience you encountered during your check-in process. It is regrettable that the handling of your payment did not meet your expectations, particularly with the charge that exceeded the usual holding amount. We strive to ensure clarity in our billing procedures, and your experience reflects a lapse in this regard. I understand that resolving payment issues can be stressful, and I appreciate your patience as we navigate these matters. Please know that your comments will be reviewed by our team to enhance our processes and prevent similar experiences for future guests. Thank you for acknowledging that your stay was otherwise satisfactory. We value your feedback and hope to provide you with a more seamless experience in the future. Best regards Vitor Santos Deputy Manager

Customer review rating 3.5/5

Fernando R. G. Couples - Confirmed reviews ALL

When we got here, we discovered a trash can full of trash by the fridge. We had to contact the maintenance guy to fix the shower because it was not working properly. Overall, was a good stay. The breakfast was really good, and the staff was both helpful and polite.

Dear Fernando, Thank you for your feedback. I sincerely apologize for the oversight regarding the trash can and the shower maintenance issue you experienced during your stay. While I am pleased to hear that you enjoyed the breakfast and found our staff to be helpful and polite, I understand how these matters could have impacted your overall experience. Your comments are appreciated and will be taken into consideration for future improvements. Best regards Vitor Santos Deputy manager

Customer review rating 3.0/5

Dilson D. S. R. Families - Confirmed reviews ALL

The hotel has a good size and cleaning room, good internal restaurant and kids play area. The cable TV and Internet access was the weak and disapointment point of the stay, no access to international news and limited channels options.

Dear Dilson, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, room cleanliness, and facilities. However, we regret that the cable TV and internet access did not meet your expectations. We continuously strive to enhance our services and your insights are invaluable in this process. Best regards Vitor S. Deputy Manager

Staff

TripAdvisor rating 5.0/5

Issam Y TripAdvisor review

I visited during Formula 1 and had an excellent experience with the reception service. Lara was incredibly helpful, she gave me great recommendations, shared useful information about the restaurants, and offered clear guidance throughout my stay. The entire staff was pleasant, attentive, and genuinely welcoming, which made me feel right at home. I’ll definitely be coming back!

Dear Issam, Thank you so much for sharing your experience with us! We’re delighted to know that Lara and our entire team made your stay during Formula 1 truly special. It’s wonderful to hear that you felt welcomed and well guided throughout your visit. We can’t wait to welcome you back on your next stay! Best regards

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Other web-users rate our hotel

  • 278 reviews 8.9/10 Location
  • 802 reviews 7.1/10 Room
  • 886 reviews 8.4/10 Service
  • 40 reviews 5.2/10 WiFi
  • 443 reviews 7.7/10 Food
  • 435 reviews 9.2/10 Breakfast
  • 291 reviews 8.1/10 Cleanliness
  • 283 reviews 7.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.