Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.5/5 2,226 reviews

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R Ministro Nelson Hungria 577, Vila Tramontano, 05690050 SÃO PAULO, Brazil

Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

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Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Telephone
Fax +55 11 97648-1340

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,226 reviews

Customer review rating 0.5/5

Helena C. P. Families - Confirmed reviews ALL

We arrived 10:30pm on Friday, both kids already asleep in the car. Started checkin process (not the first time in Novotel Morumbi), there was no queu and handed the docs to the person at the reception. Took more than 15min to check us in (returning guests), very slow process, can't understand why took so long. I got to the room, and the sofa-bed wasnt ready. The hotel had the whole afternoon to make it ready, but failed. Asked reception, they took a lot of time to find someone available to go to the room and set it up. Basically I spent more than 30min to actually have my room ready, at that the of the day. The other day, we went to the restaurant at 07:30pm, it was empty and we made our orders, 3 dishes. After a lot of waiting, 2 of the 3 arrived, and when i asked about the 3rd the waiter realized he forgot to ask for the kitchen. What to say? Novotel morumbi cannot provide you the basic services right, even for an ALL Platinum member. I'm not staying at Novotel brands anymore, I have been having many issues on my past stays.

Dear Helena, Thank you for sharing your feedback regarding your recent stay at Novotel Morumbi. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the delays during your check-in process and the issues with your room setup, especially after a long journey with your family. I understand how frustrating it can be when expectations are not met, particularly as a returning guest. Additionally, I regret that your dining experience did not meet our usual standards. We strive to provide timely service and quality meals, and I appreciate your patience in this matter. Your comments will be shared with our team to reinforce the importance of attention to detail in our services. We value your loyalty as an ALL Platinum member and are disappointed to hear about your recent experiences. Thank you for bringing these matters to our attention. Best regards Vitor Santos Deputy Manager

Customer review rating 0.5/5

Ankit C. Business - Confirmed reviews ALL

Horrendous experience. The worst stay in the last decade of my life.

Dear Ankit, I regret to learn that your experience at our hotel did not meet your expectations. Your feedback is very important to us, and we take comments like yours seriously as they help us improve our services. If possible, could you please share more details about what happened? It will help us better understand the situation and address it appropriately. Kind regards, Vitor Santos Deputy manager

Customer review rating 1.5/5

Louise V. Business - Confirmed reviews ALL

We waited about 2 hours to get a room while standing in line in the reception!

Dear Louise, I appreciate your feedback regarding the check-in process. I understand the frustration caused by the wait time, as we strive to provide efficient service. Your comments are valuable, and I will ensure they are shared with our team for future improvements. Best regards Vitor Santos Deputy Manager

Customer review rating 5.0/5

Patricia C. M. Business - Confirmed reviews ALL

Bom hotel

Olá Patricia C., Agradecemos por suas palavras sobre o nosso hotel. É gratificante saber que sua experiência foi positiva. Esperamos recebê-la novamente em breve para mais momentos agradáveis. Um abraço Vitor Santos Subgerente

Customer review rating 2.0/5

Ivi M. C. Families - Confirmed reviews ALL

The long wait made us so tired we couldn’t enjoy the hotel

Dear Ivi Thank you for your feedback regarding your recent experience at our hotel. I apologize for the extended wait during check-in, which understandably impacted your stay. We appreciate your comments and will take them into consideration for future improvements. Best regards, Vitor Santos Deputy manager

Other web-users rate our hotel

  • 282 reviews 8.9/10 Location
  • 782 reviews 6.8/10 Room
  • 853 reviews 8.4/10 Service
  • 38 reviews 4.2/10 WiFi
  • 430 reviews 9/10 Breakfast
  • 413 reviews 7.6/10 Food
  • 319 reviews 5.2/10 Comfort
  • 263 reviews 7.8/10 Cleanliness

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