Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.6/5 2,271 reviews

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R Ministro Nelson Hungria 577, Vila Tramontano, 05690050 SÃO PAULO, Brazil

Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

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Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Telephone
Fax +55 11 97648-1340

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,271 reviews

TripAdvisor Rating  4.5/5  3,171 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Alzira S. M. Solo - Confirmed reviews ALL

The employees are very friendly.

Olá Alzira, Agradecemos pelo seu feedback positivo. É gratificante saber que nossos colaboradores deixaram uma boa impressão. Estamos sempre à disposição para proporcionar uma experiência excepcional aos nossos hóspedes. Um abraço Vitor Santos Subgerente

Customer review rating 4.5/5

Anna A. Families - Confirmed reviews ALL

o hotel e lindo a piscina agradavel o check in as 15 bem

Olá Anna, Agradecemos pelo seu feedback positivo. É gratificante saber que você apreciou a beleza do nosso hotel e a experiência na piscina, assim como a pontualidade no check-in. Um abraço Vitor Santos Subgerente

Customer review rating 4.5/5

Sergio O. H. O. Business - Confirmed reviews ALL

Cómoda, agradable y placentera

Olá Sergio, Agradecemos pelo seu feedback positivo. É gratificante saber que a sua estadia foi confortável e agradável. Esperamos recebê-lo novamente em breve para mais momentos agradáveis em nosso hotel. Um abraço Vitor Santos Subgerente

Customer review rating 5.0/5

Kevin C. Solo - Confirmed reviews ALL

Everyone was so nice, good morning, good day, so different

Dear Kevin, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our staff's hospitality made a positive impact on your experience. We look forward to welcoming you back in the future. Best regards Vitor Santos Deputy manager

Customer review rating 1.5/5

Esteban B. Business - Confirmed reviews ALL

The hotel was great until the fire alarm started sounding. I had a long layover in Sao Paulo and needed a place to rest. I tried calling the help desk, but the line was busy, so I rushed to take my belongings to head out of the hotel. To my surprise, it was a fire drill. Normally, you let people know in advance when these things are expected to happen to avoid stressful situations. I asked the staff why the didn't let guests know about it and they said they tried to tell some guests but it was too late. What could have been a restful experience, turned quite bad because of lack of communication and poor customer oriented handling of the situation.

Dear Esteban B., Thank you for sharing your experience regarding your recent stay with us. I sincerely apologize for the distress caused by the fire drill and the communication lapse associated with it. We understand that such unexpected events can be unsettling, especially when one is looking to relax. Please know that the safety of our guests is of utmost importance, and we strive to conduct fire drills in a manner that minimizes disruption. I regret that our intended communication efforts did not reach you in a timely manner. Your feedback is invaluable, and it will be taken into consideration as we continually seek to improve our guest experience. We appreciate your understanding in this matter and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Best regards , Marcello Bandeira General Manager

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Other web-users rate our hotel

  • 280 reviews 8.9/10 Location
  • 790 reviews 7.2/10 Room
  • 870 reviews 8.4/10 Service
  • 39 reviews 5/10 WiFi
  • 431 reviews 7.8/10 Food
  • 426 reviews 9.2/10 Breakfast
  • 287 reviews 8/10 Cleanliness
  • 275 reviews 7.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.