Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.5/5 2,226 reviews

Best price
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Novotel São Paulo Morumbi - Image 1
Novotel São Paulo Morumbi - Image 2
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Novotel São Paulo Morumbi - Image 4
R Ministro Nelson Hungria 577, Vila Tramontano, 05690050 SÃO PAULO, Brazil

Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior apartment with queen bed and view of Ponte Estaiada

Photo out of - Superior apartment with queen bed and view of Ponte Estaiada

Superior Apartment with incredible view of Ponte Estaiada, the postcard of São Paulo. Room with complete structure, A/C, digital smart TV, free WiFi, 24-hour room service and soundproofing.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Perfect for those staying with children, family room features a queen double bed and extra bed. This apartment is modernized and has a 49" LED TV, air conditioning and free wi-Fi Internet

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

Ideal apartment for families, with incredible view to the bridge. It has a queen-size bed and extra bed. Modern and comfortable, the space has 49 LED TV ", Air conditioning and free Wi-Fi Internet.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

Superior apartment with 2 single beds of high comfort and all modernity of the Novotel. The room features anti-noise windows, 49" LED TV, air conditioning, heating, minibar, electronic safe and free WiFi.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive apartment developed with personalized services for your comfort: Nespresso machine, Ipod docking station, top-notch amenities, bathrobe and slippers. Accommodates up to 2 adults.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

With its special structure, our adapted apartment is spacious and practical for people with disabilities to enjoy all the comfort. Room with air conditioning, TV LED 49", free WiFi and room service 24 h

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive apartment with queen-size bed and view of the Estaiada Bridge, São Paulo. Nespresso machine stocked with capsules and water, plus range of pillows, bathrobes and slippers. Sleeps up to 2 adults.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Just perfect for couples and families alike, our two-environment suite includes a king-size bed, a bathtub, and personalized services, like a Nespresso coffee maker, slippers and bathrobes.

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Telephone
Fax +55 11 97648-1340
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 189 rooms
  • 12 rooms for people with reduced mobility
  • 50 family rooms
  • 8 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

19 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s library
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

Outdoor Pool

  • Outside
  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 8.14 € 50.4 BRL Per day

BASE BBQ Morumbi

Photo out of - BASE BBQ Morumbi

Highest-quality prime cuts and specially selected wines served in a cozy and intimate atmosphere, by the hotel pool surrounded by the Atlantic Forest of São Paulo.

Cooking style
Barbecue
Capacity
3
05690050 São Paulo, Brazil
Telephone +55 5511976481340

Other informations

Services

  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Luncheon voucher

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available

Accommodate food

  • Children menu
  • Vegetarian menu

Highest-quality prime cuts and specially selected wines served in a cozy and intimate atmosphere, by the hotel pool surrounded by the Atlantic Forest of São Paulo.

Modern and casual, the 365 Bar is the place for a quick meal or a Happy Hour with drinks, beers, delicious Brazilian snacks & sports programming displayed on a big screen. Operating hours are 18h to 00h.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,226 reviews

Customer review rating 5.0/5

Daniel C. S. Business - Confirmed reviews ALL

Dear Daniel C. S., Thank you for your kind words regarding your stay with us. We are delighted to hear that you appreciated our hospitality and the vibrant atmosphere of the hotel. Your feedback inspires our team to continue delivering excellent service. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 5.0/5

Evanir R. F. Business - Confirmed reviews ALL

Prezado Evanir R. F., Agradecemos imensamente por seus comentários positivos sobre sua estadia. É gratificante saber que você encontrou conforto em nosso hotel. Esperamos recebê-lo novamente em breve para mais uma experiência fantástica. Atenciosamente, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 5.0/5

Ricardo M. S. Business - Confirmed reviews ALL

Dear Mr. S., Thank you for your positive feedback regarding the location, dining experience, and our dedicated team. We are pleased to know that you enjoyed your stay and appreciated the beautiful views and breakfast offerings. Your kind words motivate us to continue providing excellent service. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 5.0/5

Luis A. M. G. Business - Confirmed reviews ALL

Dear Luis A. M. G., Thank you for your kind words. We are delighted to hear that you had a comfortable stay and that everything met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 2.5/5

Davide B. Business - Confirmed reviews ALL

Hello Davide! The email address we used to send the invoice is the same one where you received this satisfaction survey. The invoice arrives under the name of the São Paulo City Hall (Prefeitura de São Paulo). In any case, I am sending it from my corporate email address—ma…—with the subject line: Invoice Novotel Morumbi - 23/09/2026. Best regards, Marina Souza Guest relations Novotel Morumbi

Dear Daniel C. S., Thank you for your kind words regarding your stay with us. We are delighted to hear that you appreciated our hospitality and the vibrant atmosphere of the hotel. Your feedback inspires our team to continue delivering excellent service. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 5.0/5

Evanir R. F. Business - Confirmed reviews ALL

Fantastic.

Prezado Evanir R. F., Agradecemos imensamente por seus comentários positivos sobre sua estadia. É gratificante saber que você encontrou conforto em nosso hotel. Esperamos recebê-lo novamente em breve para mais uma experiência fantástica. Atenciosamente, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 5.0/5

Ricardo M. S. Business - Confirmed reviews ALL

all staff members are very good

Dear Mr. S., Thank you for your positive feedback regarding the location, dining experience, and our dedicated team. We are pleased to know that you enjoyed your stay and appreciated the beautiful views and breakfast offerings. Your kind words motivate us to continue providing excellent service. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 5.0/5

Luis A. M. G. Business - Confirmed reviews ALL

Everything was perfect

Dear Luis A. M. G., Thank you for your kind words. We are delighted to hear that you had a comfortable stay and that everything met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 2.5/5

Davide B. Business - Confirmed reviews ALL

not fully customer oriented entry desk. for example: I've asked to control and change properly the email address to receive the invoice, because everytime I am not able to get it ... and again I haven't received it

Hello Davide! The email address we used to send the invoice is the same one where you received this satisfaction survey. The invoice arrives under the name of the São Paulo City Hall (Prefeitura de São Paulo). In any case, I am sending it from my corporate email address—ma…—with the subject line: Invoice Novotel Morumbi - 23/09/2026. Best regards, Marina Souza Guest relations Novotel Morumbi

Customer review rating 4.0/5

Herberto J. A. Business - Confirmed reviews ALL

My experience was very good

Dear Herberto J. A., Thank you for your kind feedback. We are pleased to hear that you enjoyed our convenient location and amenities during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 4.0/5

Daniella D. M. P. D. T. Families - Confirmed reviews ALL

It was great. The only hiccup that came out was the band during Feijoada. Why did you change.

Dear Daniella d. M. P. D. T., Thank you for your kind words regarding your stay. We appreciate your feedback about the band during Feijoada and understand your concerns. Your comments will be taken into consideration as we strive to enhance our guest experiences. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 5.0/5

Alicia G. Business - Confirmed reviews ALL

staff is always friendly and helpful. rooms are clean and are comfortable.

Dear Alicia G., Thank you for your kind words regarding your stay. We are delighted to hear that you found our rooms comfortable and clean, and that our staff provided friendly and helpful service. Your feedback is invaluable to us. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 2.0/5

Gean C. O. Couples - Confirmed reviews ALL

The welcome could have been better. The employee seemed new, but check-in was basically “pay upfront, here’s your key,” with no acknowledgment of my ALL Accor status or information about the hotel. I did appreciate the wine and appetizers for my special occasion—that was a nice touch. Unfortunately, I arrived late and the cheese was already starting to melt and didn’t look very appetizing. It would have been better to bring it up after I arrived.

Dear Gean C. O., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you enjoyed our breakfast and appreciated the wine and appetizers provided for your special occasion. However, I regret that the check-in process did not meet your expectations, especially in relation to your ALL Accor status. Your comments regarding the timing of the appetizers are also noted, as we strive to provide a delightful experience for all our guests. We appreciate your insights and will consider them for future improvements. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 3.5/5

Justin D. B. Business - Confirmed reviews ALL

In hospitality, the staff is what makes the difference. The front desk staff was nice and welcoming. Housekeeping was pleasant and did well in their duties. The restaurant was extremely disappointing. The staff was not pleasant and made guest feel as if we were a burden. One evening after a long say at a hospital conference, I wanted a quick meal and cocktail. It took 20 minutes to get my drink, one hour for a meal that was subpar. So disappointing. Because of the attitude of staff I will change the location of my stay on my next visit.

Dear Justin D. B., Thank you for sharing your feedback regarding your recent stay at Novotel São Paulo Morumbi. I appreciate your kind words about our front desk and housekeeping teams; they strive to create a welcoming environment for all guests. I regret to learn about your experience in the restaurant. The timely service and quality of food are critical aspects of our hospitality, and it is concerning to hear that we did not meet your expectations during your visit. Your observations regarding the staff's demeanor have been noted, as we aim to ensure that all guests feel valued and respected. We appreciate your feedback, which will be taken into account as we continually work to improve our services. Thank you once again for your comments, and I hope you will consider giving us another opportunity in the future. Best regards, Alexandre Colussi Novotel São Paulo Morumbi

Customer review rating 3.5/5

Jose E. D. S. N. Business - Confirmed reviews ALL

Fair hotel but requires some updates in the room.

Dear Jose E. D. S. N., Thank you for your feedback regarding your recent stay. We appreciate your comments about the need for updates in our rooms, as we continually strive to enhance our guests' experiences. Um abraço Marcello Bandeira Gerente Geral

Customer review rating 5.0/5

Josue A. C. Business - Confirmed reviews ALL

Location was okay, but need to highlight the breakfast. The rooms are dated.

Olá Josué! Agradecemos pelo seu feedback positivo sobre o café da manhã. É gratificante saber que você apreciou essa experiência. Em relação à sua observação sobre os quartos, registramos sua opinião e estaremos sempre buscando maneiras de melhorar a estadia de nossos hóspedes. Um abraço, Marina Souza Guest relations Novotel Morumbi

Customer review rating 5.0/5

Nestor A. S. B. Business - Confirmed reviews ALL

CONFORTABLE

Prezado Nestor A. S. B., Agradeço sinceramente por suas palavras positivas. É gratificante saber que você encontrou conforto em sua estadia. Estamos sempre à disposição para proporcionar experiências agradáveis. Um abraço, Marcello Bandeira Gerente Geral

Customer review rating 5.0/5

Emma M. G. R. Couples - Confirmed reviews ALL

Good location. Good food. Great people

Hello Emma! Thank you for your kind words about our location, food, and team. We are delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Marina Souza Guest relations

Customer review rating 4.5/5

Andrea J. W. Business - Confirmed reviews ALL

Great service, amazing breakfast, clean, helpful staff

Dear Andrea J. W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service, breakfast, and the cleanliness of our facilities. It is our aim to provide a comfortable experience for all our guests. Um abraço Marcello Bandeira General Manager

Customer review rating 3.5/5

Facundo J. B. Business - Confirmed reviews ALL

Small room with extra bed that I did not ask for

Dear Facundo J. B., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience caused by the room setup. We strive to ensure our guests receive the accommodations they expect, and your comments will help us improve our services. Um abraço Marcello Bandeira Gerente Geral

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

nice

Olá Henry! Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que sua estadia foi confortável e agradável. Estamos sempre à disposição para proporcionar experiências memoráveis. Um abraço Marina Souza Guest relations Novotel Morumbi

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good breakfast snacks and food nice location

Hello John! Thank you for your feedback. We are pleased to hear that you enjoyed our breakfast offerings and appreciated our convenient location. We understand that travel disruptions can be challenging, and we are glad we could accommodate you during your stay. Best regards, Marina Souza Guest relations Novotel Morumbi

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The last night of my stay a hotel worker entered my hotel room while I was sleeping. It was past 11pm and he did not knock. It was very scary and illegal.

Nishith, Thank you for sharing your experience, and we deeply regret what happened during your stay. The privacy and safety of our guests are priorities for us, and we are taking your situation seriously. We will investigate the incident to prevent such occurrences in the future. Best regards, Marina Souza Guest Relations, Novotel Morumbi

Customer review rating 3.5/5

Ezequiel G. E. Business - Confirmed reviews ALL

The Hotel is fine but the internet is horrible! What a pity

Hello Ezequiel, Thank you for your feedback regarding your recent stay. I regret to hear that you encountered issues with the internet connectivity. We understand the importance of reliable internet access and appreciate your comments, which will help us improve our services. Best regards, Marina Souza Guest relations Novotel SP Morumbi

Other web-users rate our hotel

  • 276 reviews 8.9/10 Location
  • 752 reviews 6.9/10 Room
  • 817 reviews 8.3/10 Service
  • 46 reviews 4.7/10 WiFi
  • 410 reviews 9.1/10 Breakfast
  • 392 reviews 7.4/10 Food
  • 270 reviews 7.4/10 Amenities
  • 265 reviews 8/10 Cleanliness

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