Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.5/5 2,195 reviews

Novotel São Paulo Morumbi - Image 1
Novotel São Paulo Morumbi - Image 2
Novotel São Paulo Morumbi - Image 3
Novotel São Paulo Morumbi - Image 4

Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,195 reviews

Customer review rating 4.5/5

Lukas K. Business - Confirmed reviews ALL

I love the restaurant view at this hotel, and the breakfast is excellent: much better than at Novotel Berrini. The areas I would recommend improving are the room showers, which are quite small, and the elevators, which also feel small for a hotel of this size.

Dear Lukas K., Thank you for your kind words regarding the beautiful view and the excellent breakfast at our restaurant. I appreciate your feedback about the room showers and elevators, and I will ensure that your comments are shared with our management team for consideration. We are always striving to enhance our guests' experiences. Best regards Vitor Santos Deputy Manager

Customer review rating 2.5/5

Fabricio A. D. C. P. Business - Confirmed reviews ALL

Very delayed service, and confusing with paper records! Everyone could say a random room number just as an example.

Dear Fabricio, Thank you for your feedback regarding your experience with our gastronomical service. I regret to hear that the service did not meet your expectations and that there were delays and confusion. Your comments are valuable as we strive to improve our team’s training and efficiency. Best regards Vitor Santos Deputy Manager

Customer review rating 4.5/5

Eduardo P. E. Business - Confirmed reviews ALL

It was good. only the bottom shower had an issue

Dear Eduardo, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. We will ensure that the issue with the shower is reviewed to enhance future guest experiences. Best regards, Best regards Vitor Santos Deputy manager

Customer review rating 0.5/5

David O. O. R. Business - Confirmed reviews ALL

In the check out I asked for the invoice with a company name, they said they will send by email and when I received the invoice in my email, it was without the company name, I tried to contact them by booking, email, Accor support, never reply. No it will affect my expenses reimbursement with my company

Dear David, Thank you for sharing your experience. I sincerely apologize for the inconvenience you faced regarding the invoice. It is our policy to ensure that all requests are addressed promptly, and I regret that we fell short in this instance. I understand how crucial proper documentation is for your expense reimbursement, and I appreciate your patience as we work to improve our communication processes. Best regards Vitor Santos Deputy manager

Customer review rating 4.0/5

Alberto H. Families - Confirmed reviews ALL

overall was good, the only thing was that we forgot one item in the room and the staff did not answered quickly.

Dear Alberto, Thank you for your positive feedback regarding your recent stay. I apologize for the delay in response regarding your forgotten item. We strive to improve our service and appreciate your understanding in this matter. Best regards Vitor Santos Deputy Manager

Other web-users rate our hotel

  • 280 reviews 8.8/10 Location
  • 760 reviews 6.8/10 Room
  • 814 reviews 8.4/10 Service
  • 42 reviews 5/10 WiFi
  • 410 reviews 9.1/10 Breakfast
  • 398 reviews 7.6/10 Food
  • 301 reviews 5.1/10 Comfort
  • 270 reviews 7.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo CIDADE