Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.5/5 2,248 reviews

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Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

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Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,248 reviews

Customer review rating 0.5/5

Ankit C. Business - Confirmed reviews ALL

Horrendous experience. The worst stay in the last decade of my life.

Dear Ankit, I regret to learn that your experience at our hotel did not meet your expectations. Your feedback is very important to us, and we take comments like yours seriously as they help us improve our services. If possible, could you please share more details about what happened? It will help us better understand the situation and address it appropriately. Kind regards, Vitor Santos Deputy manager

Customer review rating 1.5/5

Louise V. Business - Confirmed reviews ALL

We waited about 2 hours to get a room while standing in line in the reception!

Dear Louise, I appreciate your feedback regarding the check-in process. I understand the frustration caused by the wait time, as we strive to provide efficient service. Your comments are valuable, and I will ensure they are shared with our team for future improvements. Best regards Vitor Santos Deputy Manager

Customer review rating 5.0/5

Patricia C. M. Business - Confirmed reviews ALL

Bom hotel

Olá Patricia C., Agradecemos por suas palavras sobre o nosso hotel. É gratificante saber que sua experiência foi positiva. Esperamos recebê-la novamente em breve para mais momentos agradáveis. Um abraço Vitor Santos Subgerente

Customer review rating 2.0/5

Ivi M. C. Families - Confirmed reviews ALL

The long wait made us so tired we couldn’t enjoy the hotel

Dear Ivi Thank you for your feedback regarding your recent experience at our hotel. I apologize for the extended wait during check-in, which understandably impacted your stay. We appreciate your comments and will take them into consideration for future improvements. Best regards, Vitor Santos Deputy manager

Customer review rating 4.0/5

Victor E. C. M. Business - Confirmed reviews ALL

Good overall experience. Room service delivery time and lighting connections could be improved. Upon arrival, the lights were not working and assistance from reception took approximately 15 minutes.

Dear Victor Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you had a comfortable experience. I appreciate your comments about room service delivery and lighting issues, which will be considered for our ongoing improvements. Best regards Vitor Santos Deputy manager

Other web-users rate our hotel

  • 286 reviews 9.1/10 Location
  • 793 reviews 7/10 Room
  • 854 reviews 8.5/10 Service
  • 38 reviews 4.7/10 WiFi
  • 433 reviews 9/10 Breakfast
  • 415 reviews 7.7/10 Food
  • 265 reviews 8/10 Cleanliness
  • 262 reviews 7.5/10 Amenities

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