Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.6/5 3,354 reviews

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Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

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Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,354 reviews

TripAdvisor Rating  4.5/5  2,511 reviews

Certificate of excellence 2024

The facilities in very good conditions. The hotel is wel located

Customer review rating 4.5/5

Oscar Business - Confirmed reviews ALL

I just stayed one night but the experience was very satisfactory. The food is wonderfool and that the restaurant is open 24 hrs is great

Dear Oscar, good morning We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Raphael de Santi Martini Gerente Geral/General Manager Novotel SP Morumbi

Good stay

Customer review rating 4.0/5

Ana M. P. Families - Confirmed reviews ALL

Although the internet connection did not help mirroring our streaming.

Olá Ana, boa noite. Obrigado pela sua visita, mensagem e observações. Durante sua estada tivemos uma queda de energia que travou uma das bombas de aquecimento e causou instabilidade na rede wifi. Já ajustamos todos os equipamento s e tudo já está funcionando corretamente. Peço desculpas por esse inconveniente. Agradeço uma vez mais a oportunidade de melhoria e espero revê-la em breve. Abraços e excelente semana! Raphael de Santi Martini Gerente Geral/General Manager Novotel SP Morumbi

I would say well prepared and courteous staff.

Customer review rating 5.0/5

Aldo G. Couples - Confirmed reviews ALL

I would say that staff are well prepared and courteous with the guests. Comfortable and clean rooms. Restaurant with delicious food and great staff. Thank you so very much for the wonderful experience in the Novotel.

Dear Aldo, good morning. We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Raphael de Santi Martini Gerente Geral/General Manager Novotel SP Morumbi

Good stay

Customer review rating 4.0/5

Kim Business - Confirmed reviews ALL

The shower was good but had a weird smell in the bathroom. I also stayed in a "executive room" but from what i shared with friends in "normal" rooms there was nothing different.

Dear Kim, good mornig. Thank you for sharing your experience. It was a pleasure to have you here. The executive room includes an espresso coffee machine, bathrobe, slippers, hair and makeup kit available, in addition to complimentary water differently from the other rooms. Me and my team look forward to see you again soon. Kind Regards, Raphael de Santi Martini Gerente Geral/General Manager Novotel SP Morumbi

The bad experience

Customer review rating 2.5/5

Paulo C. P. R. Families - Confirmed reviews ALL

My wife forgot her hair's shampoo at The hotel's bathroom and no person Was able to message us about it. It's a lack of respect , cause it's simple and easy to realize that. And only now With this essay , I have The opportunity to charge it. And I am Just here waitting for it's chance clear this bad mishap , and she is pretty disapointed.

Olá Paulo, boa noite. Obrigado pela conversa há pouco no telefone, foi um prazer falar com você. Realmente verifiquei com a camareira e nas câmeras e não encontramos o shampoo mencionado. Espero ter a oportunidade de revê-los em breve e desejo uma excelente semana. Abraços e sucesso com a nova casa. Raphael de Santi Martini Gerente Geral/General Manager Novotel SP Morumbi

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Other web-users rate our hotel

  • 482 reviews 9.1/10 Location
  • 1,086 reviews 7.9/10 Room
  • 1,534 reviews 9.1/10 Service
  • 39 reviews 6.1/10 WiFi
  • 597 reviews 9.1/10 Breakfast
  • 595 reviews 8.3/10 Food
  • 420 reviews 8.5/10 Cleanliness
  • 395 reviews 8.5/10 Amenities

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