Novotel São Paulo Morumbi 4 stars

Customer review rating (ALL Rating) 4.6/5 3,323 reviews

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R Ministro Nelson Hungria 577, Vila Tramontano, 05690050 SÃO PAULO, Brazil

Description

Hotel extras

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

Our accommodation(s)

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Hotel location

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

Telephone
Fax +55 11 97648-1340

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,323 reviews

TripAdvisor Rating  4.5/5  2,537 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

So L. Families - Confirmed reviews ALL

Hotel was great, staff very friendly and helpful. Breakfast was great. The rooms could be better.

Dear So L. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Vitor Santos Deputy Manager

Cleanliness

Customer review rating 1.5/5

Amalia V. Business - Confirmed reviews ALL

The cleanliness of the rooms is terrible. My bathroom toilet was all splashed with urine, yellow, and even a hair was there. Super nasty. The sheets of eh beds were not tie enough meaning they will come off at all times

Dear Amalia, Thank you for your feedback regarding your recent stay. We apologize for the issues you experienced with cleanliness and bed comfort. We take your comments seriously and will address these matters with our housekeeping team immediately to ensure improvements. We would like that when you come to São Paulo again, you stay with us as a courtesy with 1 daily rate and breakfast so that you can have a new experience and we can change this bad impression. We hope to welcome you back and provide a better experience next time. Best regards, Vitor Santos Deputy Manager

Disappointed

TripAdvisor rating 2.0/5

Lothar M TripAdvisor review

My accommodations were quite cramped, with a very small room. The bathroom and shower are small, separate spaces. The main room, which I believe may have undergone recent renovations, was in decent condition, but the shower door track was filthy and had hair and black mold in it, giving the impression that it had never been cleaned. That I only had to spend two nights here makes me happy.

Dear Guest, Thank you for sharing your feedback regarding your stay. We apologize for the inconvenience you experienced with the size of your room and the cleanliness of the shower door track. Your comments are valuable to us as we continuously strive to improve our guest experience. We will address the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights do not recur. Please accept our sincere apologies for falling short of your expectations. If there is anything else we can do to make your future stays more comfortable, please do not hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience. Best regards, Vitor Santos Deputy Manager

Well located and awesome staff during stay

Customer review rating 5.0/5

Italo R. Business - Confirmed reviews ALL

Well located and awesome staff during stay.

Dear Italo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vitor Santos Deputy Manager

The facilities in very good conditions. The hotel is wel located

Customer review rating 4.5/5

Oscar Business - Confirmed reviews ALL

I just stayed one night but the experience was very satisfactory. The food is wonderfool and that the restaurant is open 24 hrs is great

Dear Oscar, good morning We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Raphael de Santi Martini Gerente Geral/General Manager Novotel SP Morumbi

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Other web-users rate our hotel

  • 484 reviews 9/10 Location
  • 1,100 reviews 7.8/10 Room
  • 1,523 reviews 9/10 Service
  • 39 reviews 6.7/10 WiFi
  • 600 reviews 8.2/10 Food
  • 595 reviews 9.2/10 Breakfast
  • 418 reviews 8.5/10 Cleanliness
  • 390 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.