Mercure Sao Paulo United Nations 4 stars

Customer review rating (ALL Rating) 4.3/5 1,485 reviews

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R Prof Manoelito de Ornellas 104, Chacara Santo Antonio, Av. Manoelito de Ornelas, 04719040 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 can stay with parents free of charge.

  • Hotel in São Paulo with swimming pool, sauna, and gym in the leisure area.

  • Less than 10 minutes to the Transamérica Expo Center.

  • Less than 1 km from Morumbi Shopping Mall.

  • Only a 14-minute drive to São Paulo-Congonhas Airport.

Our accommodation(s)

Hotel location

Mercure Sao Paulo United Nations

R Prof Manoelito de Ornellas 104, Chacara Santo Antonio, Av. Manoelito de Ornelas
04719040 SAO PAULO
Brazil

GPS:-23.63194, -46.71082

Telephone
Fax +55 11 5188-3866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Start your day with a delicious breakfast buffet at the Bom Jardim Restaurant, from 06:00 onward. If you prefer, request breakfast directly served to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,485 reviews

TripAdvisor Rating  3.8/5  745 reviews

Customer review rating 3.0/5

Dominguezherrera J. Business - Confirmed reviews ALL

The facilities were disappointed: room, bathroom, desk, chair. The shower was not working properly. The amenities were disappointed. Also, some type of insect stung me, and so far (10 days later) I still have swelling and pain.

Dear Mr. J., Thank you for taking the time to share your feedback with us. We are truly sorry to learn about the issues you experienced during your stay. Please accept our sincere apologies for the condition of the room facilities, bathroom, furniture, shower, and amenities, as well as for the inconvenience these shortcomings may have caused. We are especially concerned to hear about the insect sting you reported and the ongoing discomfort you are still experiencing. Your health and well-being are extremely important to us, and we regret any distress this situation may have caused. This matter has been taken very seriously and has been immediately shared with our management and housekeeping teams so that a thorough inspection and appropriate preventive measures can be carried out. In case you wish to provide further details or if there is anything we can do to assist you, please do not hesitate to contact us directly. We will be more than willing to follow up on this matter and offer any possible support. We genuinely appreciate you bringing these concerns to our attention, as your feedback is essential for our continuous improvement. We truly hope to have the opportunity to welcome you again in the future and provide you with a safer and more comfortable experience. Kind regards, Sarah Torres Quality supervisor Mercure SP Nações Unidas

Customer review rating 3.5/5

Pedro I. A. T. Couples - Confirmed reviews ALL

I've been to this hotel before and the staff is polite and helpful. The rooms could be a bit modernized as the bathroom already looks a bit older.

Dear Mr. Pedro, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found our team polite and helpful during your stay. At the same time, we appreciate your comments regarding the room and the bathroom. Please be assured that your observations have been shared with our management team, as they help us continuously improve our facilities and services. We hope to have the pleasure of welcoming you back soon. Kind regards, Sarah Torres Quality Supervisor Mercure SP Nações Unidas

Customer review rating 2.5/5

Andres V. P. Business - Confirmed reviews ALL

Despite being clean, the hotel offered a middle-low experience with low standards, limited amenities, and a notably substandard gym

Dear Mr. Andres, Thank you for taking the time to share your impressions with us. We are pleased to know that you found our hotel clean; however, we regret that other aspects of your stay did not meet your expectations. Your comments regarding our standards, amenities, and the gym facilities are very valuable. Please rest assured that we will review each point carefully, as we continuously strive to improve the quality of our services. We hope to have the opportunity to welcome you back in the future and offer you a much more pleasant experience. Kind regards, Ana Paula Kimura General Manager Mercure São Paulo Nações Unidas

Customer review rating 4.0/5

Sergio A. M. D. Couples - Confirmed reviews ALL

I would like people could talk in spanish, because portuguese is a little bit difficult to understand clearly Only one elevator for all guests was complicated

Estimado señor Sérgio, Le agradecemos por compartir sus comentarios con nosotros. Lamentamos que la comunicación en portugués haya resultado un desafío y tomamos nota de su sugerencia para reforzar la atención en español, a fin de ofrecerle una experiencia más clara y cómoda. Agradecemos nuevamente sus observaciones y esperamos tener la oportunidad de recibirlo próximamente, brindándole una estancia aún más satisfactoria. Cordialmente, Ana Paula Kimura Gerente general Mercure SP Nações Unidas

Customer review rating 4.0/5

Antonio C. B. D. A. Business - Confirmed reviews ALL

Observei, no checkout, erros recorrentes de consumos de frigobar.

Prezado Sr. Antonio, Obrigada por sua avaliação. As impressões e comentários de nossos hóspedes são de extrema valia para melhorarmos nossos serviços. Espero ter a oportunidade de recebê-lo novamente em breve. Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

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Other web-users rate our hotel

  • 254 reviews 9.3/10 Location
  • 697 reviews 7.2/10 Room
  • 571 reviews 8.5/10 Service
  • 18 reviews 3.5/10 WiFi
  • 406 reviews 8/10 Breakfast
  • 269 reviews 7/10 Cleanliness
  • 130 reviews 3.3/10 Value
  • 35 reviews 1.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.