Prezado Sr. André, Agradecemos por compartilhar sua experiência conosco. Ficamos muito felizes em saber que a cordialidade e a dedicação D. nossa equipe contribuíram positivamente para sua estada. Nosso maior objetivo é proporcionar um atendimento acolhedor e atencioso, e é muito gratificante saber que conseguimos fazer a diferença em sua experiência. Agradecemos também por destacar a Thalia. Temos muito orgulho D. contar com profissionais comprometidos como ela, e seu reconhecimento será compartilhado com a colaboradora e com toda a equipe. Temos certeza D. que ela ficará muito feliz em saber que sua atenção, clareza nas informações e suporte durante o check-out contribuíram para sua satisfação. Lamentamos os transtornos causados pelas obras e intervenções que estão ocorrendo na região. Sabemos que esse cenário pode impactar a percepção do entorno e agradecemos sua compreensão durante este período D. melhorias urbanas. Esperamos recebê-lo novamente em uma próxima oportunidade para proporcionar mais uma excelente experiência. Atenciosamente, Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

Dear Mr. Emilio, Thank you very much for sharing your experience with us! We are delighted to know that Thalia's kindness and attentive service helped make your stay even more enjoyable. We will be pleased to share your compliments with her, as recognition like yours is a great source of motivation for our team. We are also happy that we could accommodate your early check-in request and that you found our bed exceptionally comfortable, ensuring a restful stay. Thank you for your kind words and for choosing Mercure São Paulo Nações Unidas. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to São Paulo. Kind regards, Ana Paula Kimura General Manager Mercure SP Nações Unidas

Dear Mr. Bruno, Thank you for taking the time to share your experience with us. We are pleased to know that you appreciated the kindness of our team, as well as the cleanliness and comfort of your room. Providing a welcoming and comfortable stay for our guests is always our priority. At the same time, we sincerely regret the inconvenience caused by the noise resulting from the ongoing street works around the hotel. We understand how important a peaceful environment is to a pleasant stay, and we are sorry that this situation affected your experience. We appreciate your understanding regarding these external works and hope to have the opportunity to welcome you again in the future under more favorable circumstances. Kind regards, Ana Paula Kimura General Manager Mercure SP Nações Unidas

Dear Mr. Oliver, Thank you for taking the time to share such detailed and constructive feedback regarding your recent stay with us. As a frequent guest of the Mercure brand, your comments are especially valuable, and we truly regret that this experience did not reflect the standards you have come to expect. We sincerely apologize for the inconveniences caused by the construction works taking place in the area surrounding the hotel. Although these works are beyond our direct control, we understand the impact they may have on our guests’ overall experience. We also appreciate your observations regarding the condition of the room and facilities. Please be assured that your comments concerning the bathroom maintenance, door condition, room equipment, and overall need for renovation have been carefully shared with the appropriate departments, as they are important points in our continuous improvement plans. In addition, we are sorry to learn that our breakfast offering did not meet your expectations. Your remarks regarding the variety, freshness, and overall value perception have been forwarded to our Food & Beverage team for immediate review and evaluation. Thank you once again for sharing your impressions in such a thoughtful manner and for your continued trust in the Mercure brand. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more satisfying experience. Kind regards, Ana Paula Kimura General Manager Mercure SP Nações Unidas

Dear Mr. Ruiz, Thank you for taking the time to review us! Your feedback is a crucial part of our development process. We always strive for the satisfaction, comfort, and safety of our guests, and we sincerely regret the inconvenience caused by the ongoing construction on the access road to the hotel. We are seeking the best solutions to minimize the impact on our guests’ experience. I hope to have the opportunity to welcome you again for a more positive stay. Kind regards, Ana Paula Kimura General Manager Mercure SP Nações Unidas

Dear Mr. T., Thank you for your feedback! We appreciate your understanding regarding the construction in the area and are glad to know it caused only a minor inconvenience. It is a pleasure to hear that you enjoyed our breakfast and found your room clean and comfortable. We hope to welcome you again soon. Kind regards, Ana Paula Kimura General Manager Mercure SP Nações Unidas

Dear Mrs. Juliana, Thank you for sharing your feedback with us. We are truly sorry to learn that your stay did not meet your expectations. We understand how the construction works taking place in front of the hotel may have affected your experience, especially regarding transportation access. Unfortunately, this is an external project beyond our control, but we sincerely regret the inconvenience it caused during your visit. We are also sorry to hear that the room servicing schedule did not align with your routine. Your comments have been shared with our housekeeping team so we can review our procedures and improve flexibility whenever possible. Regarding breakfast, we regret that the quality and presentation did not meet your expectations. Your feedback is very important and has been forwarded to the relevant team for careful review and improvement. We truly appreciate your comments, as they help us identify opportunities to enhance our services. We hope you might consider giving us another opportunity in the future to provide you with a better experience. Kind regards, Ana Paula Kimura General manager Mercure SP Nações Unidas

Prezado Sr. Fabiano, Obrigada por sua avaliação. As impressões e comentários de nossos hóspedes são de extrema valia para melhorarmos nossos serviços. Espero ter a oportunidade de recebê-lo novamente em breve. Atenciosamente, Ana Paula Kimura Gerente geral Mercure SP Nações Unidas

Olá, Foi um prazer receber seus comentários. Não deixarei de partilhá-los com Vitor, Maria e toda a equipe. Para nós é uma grande recompensa saber que nosso atendimento foi a estrela de sua experiência. Esperamos ter a oportunidade de recebê-lo novamente em breve. Atenciosamente, Ana Paula Kimura Gerente geral Mercure SP Nações Unidas

Prezado Antônio, Agradeço por sua avaliação sobre o nosso hotel. Estamos empenhados para sempre satisfazer nossos clientes. Espero ter a oportunidade de recebe-lo novamente em breve. Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

Dear Mr. J., Thank you for taking the time to share your feedback with us. We are truly sorry to learn about the issues you experienced during your stay. Please accept our sincere apologies for the condition of the room facilities, bathroom, furniture, shower, and amenities, as well as for the inconvenience these shortcomings may have caused. We are especially concerned to hear about the insect sting you reported and the ongoing discomfort you are still experiencing. Your health and well-being are extremely important to us, and we regret any distress this situation may have caused. This matter has been taken very seriously and has been immediately shared with our management and housekeeping teams so that a thorough inspection and appropriate preventive measures can be carried out. In case you wish to provide further details or if there is anything we can do to assist you, please do not hesitate to contact us directly. We will be more than willing to follow up on this matter and offer any possible support. We genuinely appreciate you bringing these concerns to our attention, as your feedback is essential for our continuous improvement. We truly hope to have the opportunity to welcome you again in the future and provide you with a safer and more comfortable experience. Kind regards, Sarah Torres Quality supervisor Mercure SP Nações Unidas

Dear Mr. Pedro, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found our team polite and helpful during your stay. At the same time, we appreciate your comments regarding the room and the bathroom. Please be assured that your observations have been shared with our management team, as they help us continuously improve our facilities and services. We hope to have the pleasure of welcoming you back soon. Kind regards, Sarah Torres Quality Supervisor Mercure SP Nações Unidas

Dear Mr. Andres, Thank you for taking the time to share your impressions with us. We are pleased to know that you found our hotel clean; however, we regret that other aspects of your stay did not meet your expectations. Your comments regarding our standards, amenities, and the gym facilities are very valuable. Please rest assured that we will review each point carefully, as we continuously strive to improve the quality of our services. We hope to have the opportunity to welcome you back in the future and offer you a much more pleasant experience. Kind regards, Ana Paula Kimura General Manager Mercure São Paulo Nações Unidas

Estimado señor Sérgio, Le agradecemos por compartir sus comentarios con nosotros. Lamentamos que la comunicación en portugués haya resultado un desafío y tomamos nota de su sugerencia para reforzar la atención en español, a fin de ofrecerle una experiencia más clara y cómoda. Agradecemos nuevamente sus observaciones y esperamos tener la oportunidad de recibirlo próximamente, brindándole una estancia aún más satisfactoria. Cordialmente, Ana Paula Kimura Gerente general Mercure SP Nações Unidas

Prezado Sr. Antonio, Obrigada por sua avaliação. As impressões e comentários de nossos hóspedes são de extrema valia para melhorarmos nossos serviços. Espero ter a oportunidade de recebê-lo novamente em breve. Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

Dear Mrs. Elizabeth, Thank you for taking the time to share your feedback with us! Your opinion is a crucial part of our development process. We always strive to ensure the satisfaction, comfort, and safety of our guests. We regret what happened and, most importantly, that our response to the situation did not meet your expectations. I truly hope to have the opportunity to welcome you again. It will be a pleasure to serve you and provide an experience that meets the high standards you deserve. Sincerely, Ana Paula Kimura General Manager Mercure São Paulo Nações Unidas

Prezado Sr. Rodrigo, Agradeço sua avaliação referente ao Mercure São Paulo Nações Unidas. Foi um prazer receber seus comentários. Não deixarei de partilhá-los com toda a equipe. A sua satisfação e reconhecimento são a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um bom serviço. Espero ter a oportunidade de recebê-lo novamente em breve. Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

Prezada Sra. Mirian, Obrigada por sua avaliação. As impressões e comentários de nossos hóspedes são de extrema valia, servindo como a principal base para nossos planos de ação. Espero ter a oportunidade de recebê-la novamente em breve. Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas