Mercure São Paulo Nações Unidas 4 stars

Customer review rating (ALL Rating) 4.3/5 1,393 reviews

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R Prof Manoelito de Ornellas 104, Chacara Santo Antonio, Av. Manoelito de Ornelas, 04719040 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 can stay with parents free of charge.

  • Hotel in São Paulo with swimming pool, sauna, and gym in the leisure area.

  • Less than 10 minutes to the Transamérica Expo Center.

  • Less than 1 km from Morumbi Shopping Mall.

  • Only a 14-minute drive to São Paulo-Congonhas Airport.

Our accommodation(s)

Hotel location

Mercure São Paulo Nações Unidas

R Prof Manoelito de Ornellas 104, Chacara Santo Antonio, Av. Manoelito de Ornelas
04719040 SAO PAULO
Brazil

GPS:-23.63194, -46.71082

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Start your day with a delicious breakfast buffet at the Bom Jardim Restaurant, from 06:00 onward. If you prefer, request breakfast directly served to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,393 reviews

Customer review rating 3.5/5

Bruno H. Business - Confirmed reviews ALL

Personnel very kind, beadroom clean and confortable, but too noisy due the work on the street.

Customer review rating 3.0/5

Oliver I. Couples - Confirmed reviews ALL

I’m a regular Mercure guest and generally appreciate the brand’s consistent standards, but this stay fell short of what I’ve come to expect. While the heavy construction on the street in front of the hotel was beyond the hotel’s control, the property itself is clearly in need of maintenance and renovation. The bathroom tiles are old and stained, the room door shows rot at the bottom, and the hinges are heavily corroded. The TV is an outdated non-smart model. I had prepaid for breakfast, which felt overpriced for the selection. The only hot item was scrambled eggs, the French pastries tasted stale, and there was a very limited choice of fruit — most of it past its best. This is meant as constructive feedback. I normally enjoy Mercure hotels and hope this property can be brought back up to the brand’s usual level.

Dear Mr. Oliver, Thank you for taking the time to share such detailed and constructive feedback regarding your recent stay with us. As a frequent guest of the Mercure brand, your comments are especially valuable, and we truly regret that this experience did not reflect the standards you have come to expect. We sincerely apologize for the inconveniences caused by the construction works taking place in the area surrounding the hotel. Although these works are beyond our direct control, we understand the impact they may have on our guests’ overall experience. We also appreciate your observations regarding the condition of the room and facilities. Please be assured that your comments concerning the bathroom maintenance, door condition, room equipment, and overall need for renovation have been carefully shared with the appropriate departments, as they are important points in our continuous improvement plans. In addition, we are sorry to learn that our breakfast offering did not meet your expectations. Your remarks regarding the variety, freshness, and overall value perception have been forwarded to our Food & Beverage team for immediate review and evaluation. Thank you once again for sharing your impressions in such a thoughtful manner and for your continued trust in the Mercure brand. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more satisfying experience. Kind regards, Ana Paula Kimura General Manager Mercure SP Nações Unidas

Customer review rating 3.5/5

Ruiz V. Business - Confirmed reviews ALL

The area is demolished and dark...

Dear Mr. Ruiz, Thank you for taking the time to review us! Your feedback is a crucial part of our development process. We always strive for the satisfaction, comfort, and safety of our guests, and we sincerely regret the inconvenience caused by the ongoing construction on the access road to the hotel. We are seeking the best solutions to minimize the impact on our guests’ experience. I hope to have the opportunity to welcome you again for a more positive stay. Kind regards, Ana Paula Kimura General Manager Mercure SP Nações Unidas

Customer review rating 4.5/5

Jim T. Business - Confirmed reviews ALL

Breakfast was excellent and the room was clean and neat

Dear Mr. T., Thank you for your feedback! We appreciate your understanding regarding the construction in the area and are glad to know it caused only a minor inconvenience. It is a pleasure to hear that you enjoyed our breakfast and found your room clean and comfortable. We hope to welcome you again soon. Kind regards, Ana Paula Kimura General Manager Mercure SP Nações Unidas

Customer review rating 1.5/5

Juliana M. M. Families - Confirmed reviews ALL

The hotel is well located, but unfortunately there is major construction on the street directly in front of the property, and it does not appear that it will be finished anytime soon. This caused several of our Uber rides to be delayed or canceled because drivers could not access the area easily. During our 4-day stay, our room was never serviced. Staff would come to clean around 4 p.m., which was exactly when we were returning to the hotel, making it impractical. The breakfast was also very disappointing. The quality of the food is quite low, with cheap products and very little attention to presentation or freshness. Overall, this was a disappointing stay. I would not return or recommend this hotel.

Dear Mrs. Juliana, Thank you for sharing your feedback with us. We are truly sorry to learn that your stay did not meet your expectations. We understand how the construction works taking place in front of the hotel may have affected your experience, especially regarding transportation access. Unfortunately, this is an external project beyond our control, but we sincerely regret the inconvenience it caused during your visit. We are also sorry to hear that the room servicing schedule did not align with your routine. Your comments have been shared with our housekeeping team so we can review our procedures and improve flexibility whenever possible. Regarding breakfast, we regret that the quality and presentation did not meet your expectations. Your feedback is very important and has been forwarded to the relevant team for careful review and improvement. We truly appreciate your comments, as they help us identify opportunities to enhance our services. We hope you might consider giving us another opportunity in the future to provide you with a better experience. Kind regards, Ana Paula Kimura General manager Mercure SP Nações Unidas

Other web-users rate our hotel

  • 244 reviews 8.7/10 Location
  • 652 reviews 7.2/10 Room
  • 540 reviews 8/10 Service
  • 18 reviews 6.2/10 WiFi
  • 383 reviews 7.4/10 Breakfast
  • 302 reviews 5.8/10 Comfort
  • 261 reviews 6.8/10 Cleanliness
  • 134 reviews 3.4/10 Value

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