Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,126 reviews

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Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,126 reviews

Customer review rating 5.0/5

Oon W. S. Business - Confirmed reviews ALL

I walked in, they help me booked the room everything else was good

Dear Oon W. S., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

C. C. Families - Confirmed reviews ALL

Good service, nice location for family

Dear C. Charlie, We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Fiu S. Business - Confirmed reviews ALL

Mercure PIK has always a favourite choice for me. Service is great, very friendly staff and excellent customer service. The environment at the hotel is very nice with a homely experience especially when you're thousands of miles from home. Highly recommend this hotel.

Dear Fiu S., Thank you very much for taking the time to share your wonderful review and for your continued trust in Mercure Jakarta Pantai Indah Kapuk as your preferred home away from home. We are truly delighted to know that you enjoyed our room, seamless service, and the warm, welcoming atmosphere that we strive to create for every guest—especially for those staying far from home. Your kind words about the smooth handling of your extended stay mean a great deal to us, as providing a hassle-free and comfortable experience is always our priority. It is especially rewarding to hear your recognition of our team members. Vanny, Khansa, and the entire team—including our trainees—will be very happy to know they made such a positive impression. Your kind recognition of our team is truly appreciated, and we will be sure to share your encouraging feedback with everyone as motivation to continue delivering heartfelt service. At the same time, we sincerely thank you for highlighting the concern regarding the bathroom drainage. Please accept our apologies for any discomfort caused. Your feedback is very important to us, and we have shared this with our engineering team to ensure closer attention and improvements moving forward. Once again, thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk for another comfortable and memorable stay. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Haidong Y. Solo - Confirmed reviews ALL

All the staff was helpfull ,the front office staff was all very nice

Dear Haidong Y., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Teo B. A. C. Solo - Confirmed reviews ALL

Good location, friendly staff

Dear Teo B. A. C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 562 reviews 9.7/10 Location
  • 816 reviews 7/10 Room
  • 956 reviews 9.2/10 Service
  • 15 reviews 7.6/10 WiFi
  • 390 reviews 7.7/10 Cleanliness
  • 355 reviews 9.1/10 Food
  • 277 reviews 8.2/10 Amenities
  • 235 reviews 8.4/10 Breakfast

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