Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,213 reviews

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Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Telephone
Fax +62 21 22571999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,213 reviews

Customer review rating 4.5/5

Ivan F. A. Families - Confirmed reviews ALL

Greqt room...great service....great hotel

Dear Mr. Ivan F. A., Thank you very much for taking the time to share your kind feedback following your recent stay with us. We are truly delighted to learn that you had such an enjoyable experience, and that you were pleased with our room, service, and overall hotel facilities. Your generous comments are a wonderful encouragement to our entire team, who strive consistently to deliver the highest standards of hospitality and comfort to all our guests. It is always rewarding to know that our efforts have contributed positively to your stay, and we greatly appreciate your recognition of our commitment to excellence. Please be assured that your feedback has been shared with our team, as it serves as a strong motivation for us to continue enhancing the guest experience. We sincerely look forward to welcoming you back in the near future for another memorable stay. Yours sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Iwan N. Families - Confirmed reviews ALL

I am very satisfied with my stay at this hotel. The room facilities are comfortable, clean, and well-maintained, providing an excellent rest experience. All hotel staff demonstrated a high level of professionalism, friendliness, and responsiveness in attending to guest needs. The service provided truly reflects a high standard of quality. The breakfast menu was also very diverse and delicious, further enhancing the overall comfort of the stay. I would like to extend my sincere appreciation to Junita, Rafi, Bayu, and Anwar for their dedication and excellent service. I hope this level of service quality will be maintained and further improved in the future.

Dear Mr. Iwan N., Warmest greetings from Mercure Jakarta Pantai Indah Kapuk. Thank you very much for taking the time to share your detailed and thoughtful review following your recent stay with us. We are truly delighted to learn that your overall experience was highly satisfying and that you were able to enjoy a comfortable and restful stay. It is particularly rewarding to know that you appreciated the cleanliness, comfort, and maintenance of our room facilities. Ensuring a relaxing and pleasant environment for our guests is always our top priority, and your kind feedback reaffirms our commitment to these standards. We are also sincerely grateful for your generous comments regarding our team. Your recognition of their professionalism, friendliness, and attentiveness is greatly valued, as we continuously strive to deliver service excellence. Your special mention of Junita, Rafi, Bayu, and Anwar has been shared with them and the entire team, and it will certainly serve as a strong motivation for them to continue providing exceptional service. Furthermore, we are pleased to hear that you enjoyed our breakfast offerings. Providing a diverse and high-quality dining experience is an essential part of our hospitality, and we are glad it contributed positively to your stay. Once again, thank you for your kind words and encouragement. We truly appreciate your support and look forward to welcoming you back to Mercure PIK for another memorable experience in the near future. Yours sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Boon M. K. T. Business - Confirmed reviews ALL

Great location and convenient. Hotel is clean and staff are very friendly. Once again, I will return to this hotel again.

Dear Mr. Boon M. K. T., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you appreciated our convenient location, cleanliness, and the friendliness of our team. Your kind words are truly encouraging, and it is especially rewarding to know that you intend to return for another stay with us. At the same time, we sincerely appreciate your comments regarding our sustainability initiatives. We regret to learn that certain aspects, particularly the use of glass bottles, did not fully align with your preferences. Please allow us to share that our choice of glass bottles is part of our ongoing commitment to reducing single-use plastics and minimizing environmental impact. Nonetheless, we fully understand that comfort and convenience are equally important, and your feedback is invaluable in helping us review and refine our approach. We will certainly take your comments into consideration as we continue to enhance our sustainability efforts while ensuring a comfortable experience for all our guests. Thank you once again for your valuable feedback. We look forward to the pleasure of welcoming you back for another enjoyable stay in the near future. Yours sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

S. S. Business - Confirmed reviews ALL

Good and vary breakfast.

Dear Mr. S., Warm greetings from our hotel, and thank you very much for taking the time to share your thoughtful review. We are truly delighted to learn that you had a pleasant stay with us and that you appreciated our strategic location within PIK, as well as the convenience of being directly connected to the shopping mall. It is always our goal to provide our guests with both comfort and accessibility, and your kind remarks affirm that we are on the right track. We are equally pleased to know that our customer service met your expectations. Delivering warm, attentive, and professional service is at the heart of what we do, and your recognition is greatly valued by our entire team. Furthermore, we are glad that you enjoyed the variety and quality of our breakfast offerings. We continuously strive to provide a diverse and satisfying dining experience to ensure our guests start their day on a delightful note. Thank you once again for your generous feedback. It was truly a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay in the near future. Yours sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.0/5

Hengki T. Friends - Confirmed reviews ALL

I am very satisfied with the service and would like to express my warm gratitude to Chef Manda, Indah, Bayu (who I remember) and the team at the restaurant who were very attentive to us, especially Sangha (Monks) who stayed there for breakfast. I hope you can continue to provide the best service and be the best among other hotels.

Dear Mr. Hengki T., Thank you very much for taking the time to share your thoughtful and detailed feedback following your recent stay with us. We are truly delighted to learn that you were satisfied with the service provided during your visit. Your kind words and special recognition for Chef Manda, Indah, Bayu, and our restaurant team are sincerely appreciated. It is especially heartening to know that the team took attentive care in accommodating you and your group. Please rest assured that your compliments will be shared with them, as such acknowledgment serves as a great source of encouragement for our colleagues to continue delivering warm and attentive hospitality. At the same time, we would like to extend our sincere apologies for the inconvenience you experienced upon arrival, particularly regarding the waiting time for your room despite completing the online check-in process. We fully understand how important a smooth and timely arrival experience is, and we regret that this aspect did not meet your expectations. Please be assured that your feedback has been carefully noted and will be reviewed with the relevant teams to improve our coordination and readiness, ensuring a more seamless experience for our guests in the future. Your constructive comments are invaluable to us as we continuously strive to enhance our service standards. We are truly grateful for your support and your kind wishes for us to continue improving and standing out among our peers. Thank you once again for your generous feedback. We sincerely look forward to the opportunity of welcoming you back and providing you with an even more refined and seamless experience. Yours sincerely, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 582 reviews 9.6/10 Location
  • 845 reviews 7/10 Room
  • 1,014 reviews 9.2/10 Service
  • 15 reviews 7.6/10 WiFi
  • 402 reviews 7.9/10 Cleanliness
  • 370 reviews 9.2/10 Food
  • 285 reviews 8.3/10 Amenities
  • 245 reviews 8.3/10 Breakfast

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