Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,241 reviews

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Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Telephone
Fax +62 21 22571999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,241 reviews

Customer review rating 4.5/5

Thomas K. Business - Confirmed reviews ALL

Had an enjoyable stay at Mercure Jakarta PIK Avenue. The check-in and check-out processes were quick and efficient. The room was comfortable and well-maintained. Amenities were adequate, and the staff were consistently friendly and welcoming. One of the hotel’s biggest strengths is its location. Being directly connected to PIK Avenue Mall makes it extremely convenient for dining, shopping, and daily necessities. Soekarno-Hatta International Airport is also only around 30 minutes away under normal traffic conditions. Regarding the welcome drink benefit, there was some confusion about the beverage eligibility for my membership tier. Fortunately, the waiter handled the matter professionally and courteously, explaining the situation clearly and providing a thoughtful solution. His service and willingness to assist were greatly appreciated.. Overall, a comfortable hotel with a strategic location and friendly service, making it a convenient choice when staying in the PIK area.

Dear Thomas K., Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay at Mercure Jakarta Pantai Indah Kapuk. We are delighted to know that you had an enjoyable and comfortable stay with us. It is especially pleasing to hear that you found our check-in and check-out processes efficient, your room well-maintained and comfortable, and our team consistently friendly and welcoming. Providing a smooth and pleasant guest experience from arrival to departure is something we continuously strive for, and your kind feedback is truly encouraging. We are also glad that our strategic location directly connected to PIK Avenue Mall added convenience to your stay, allowing easy access to dining, shopping, and daily necessities. Its proximity to Soekarno-Hatta International Airport is indeed one of our key advantages, and we are happy it contributed positively to your travel experience. Regarding your comment on the welcome drink benefit, we appreciate you bringing this to our attention. We are sorry for any initial confusion and are pleased to hear that our team member was able to assist you professionally and provide a clear and courteous explanation. Your recognition of their service and problem-solving attitude is highly valued and will be shared with the team as encouragement. Thank you once again for your kind words and constructive feedback. We are truly grateful for your recommendation and look forward to welcoming you back for another convenient and enjoyable stay in the PIK area. Warm regards, David Christian SARAGIH Duty Manager

Customer review rating 4.5/5

Andrew M. Business - Confirmed reviews ALL

All good.

Dear Andrew M., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that everything met your expectations and that you had an overall satisfactory experience. Your kind comments that “everything was as it should be” and “all good” are greatly appreciated, as they reflect a smooth and comfortable stay. At our hotel, we continuously strive to maintain consistent service standards and ensure that all aspects of our guests’ experience meet their expectations. Feedback such as yours is valuable and encourages our team to continue delivering reliable and quality service. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another pleasant and seamless experience in the near future. Warm regards, David Christian SARAGIH Duty Manager

Customer review rating 5.0/5

W. W. Friends - Confirmed reviews ALL

I have a good day to stay at Mercure PIK. The staffs are well mannered and so nice, the facilities like the pool are good too, the staff there are also nice to us by bringing and ask us if we needed towels. The room I stayed also good and has nice view. And lastly for the breakfast menu are excellent. Very satistfied overall

Dear Mr. W., Thank you very much for sharing your wonderful review and for choosing Mercure Jakarta Pantai Indah Kapuk for your stay. We are delighted to learn that you had such an enjoyable experience with us and that our convenient location near the shopping mall, comfortable accommodations, facilities, and breakfast offerings contributed to a memorable stay. It is especially rewarding to know that you appreciated the beautiful view from your room and enjoyed our swimming pool facilities. Your kind words regarding our team members mean a great deal to us. We are pleased to hear that our staff provided you with warm hospitality throughout your stay, from your arrival and check-in experience to the attentive service you received at the pool area. We believe that genuine care and personalized service are essential in creating exceptional guest experiences, and your recognition serves as great motivation for our entire team. We are also glad to know that your booking process was convenient and seamless, allowing you to arrange your stay quickly and easily. Providing a smooth guest journey from reservation to departure is one of our priorities, and we are pleased that this contributed positively to your overall experience. Thank you once again for your generous compliments and for placing your trust in us. It was our pleasure to serve you, and we look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk for another exceptional stay in the near future. Warm regards, David Christian SARAGIH Duty Manager

Customer review rating 5.0/5

Caide A. D. Couples - Confirmed reviews ALL

Very comfortable bed. The breakfast was very complete and totally exceeded expectations. Great location connected to mall. Lobby and common areas very clean and well kept. All the members of staff I encountered gave excellent service, from restaurant to housekeeping to reception. I love the view from the high floors Thank you to Gio at NSNTR for taking care of us very well. The home made cookies which they serve as welcome amenity for Accor members is the best. I can recommend this to all who are interested to stay strategic in PIK.

Dear Caide A. D., Thank you for taking the time to share such a wonderful review of your stay at Mercure Jakarta Pantai Indah Kapuk. We are truly delighted to know that we are your favorite Mercure and that you enjoyed the comfort of our rooms, the extensive breakfast selection, our strategic location connected to PIK Avenue Mall, and the beautiful views from our higher floors. Your kind words about the cleanliness of our facilities and the excellent service provided by our team are greatly appreciated. A special thank you for recognizing Gio from NSNTR. We are pleased to hear that he took great care of you and contributed to making your stay memorable. We are also delighted that you enjoyed our homemade cookies, a small token of appreciation for our valued members. At Mercure Jakarta Pantai Indah Kapuk, we take pride in showcasing warm Indonesian hospitality while creating memorable experiences that reflect the unique charm and vibrant atmosphere of the Pantai Indah Kapuk destination. Knowing that you would recommend us to fellow travelers is the highest compliment we could receive. We sincerely thank you for your support and look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.0/5

Dato J. A. B. Business - Confirmed reviews ALL

The service is well delivered, my request for early check in was treated very well without promised but granted

Dear Dato J. A. B., Thank you for taking the time to share your experience following your recent stay with us. We are delighted to learn that you had a comfortable and enjoyable stay overall and that the service provided by our team contributed positively to your experience. It is especially rewarding to know that your early check-in request was accommodated smoothly. While such requests are always subject to room availability, our team is committed to assisting guests whenever possible to ensure a seamless and pleasant arrival experience. We are pleased that our efforts helped make your stay more convenient and comfortable. Your kind recognition of our service is greatly appreciated and serves as wonderful encouragement for our team to continue delivering attentive and personalized hospitality to every guest. Thank you once again for choosing to stay with us. We truly value your feedback and look forward to welcoming you back for another memorable experience in the near future. Warm regards, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 593 reviews 9.5/10 Location
  • 858 reviews 7.2/10 Room
  • 1,049 reviews 9.2/10 Service
  • 15 reviews 6/10 WiFi
  • 416 reviews 7.7/10 Cleanliness
  • 381 reviews 8.9/10 Food
  • 291 reviews 8.1/10 Amenities
  • 254 reviews 8.2/10 Breakfast

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