ibis Styles Lyon Villeurbanne Le Parc de la Tete d'Or 3 stars

When I arrived around 7pm there was a liquid puddle in the bathroom, the sink faucet was not standing properly and the soap dispenser was empty. I got the free drink voucher without asking

Good experience. The room was to hot because I could not get the air conditioner to work.

The hotel is located just a few steps away from the University of Lyon and a Tram station. Breakfast was very good.

The employee which welcomed me on 24 of August was excellent and helpful. She also helped me organize a taxi back to the airport. The overall hotel was clean enough, even though some repairs might be needed, as waterdamage in room 507 was visible over the bathtub. The TV had a scratch in the room. The small clothhanger/table had its silver foil coming up. There was a small non dangerous insect (poisson d'argent) in the bathroom - which was no problem for me, but might be for others. The online booking was a bit of an issue. I wanted to book online which did not work for me neither another collegue. I asked for the cost by email which stated ~403€ for 4 nights. Even though promised by mail, the reservation by telephone then said 603€, which is a bit of an audacity. Other than that, the stay was decent, the breakfast was good enough and with enough variety. Best wishes, Andreas

The hotel accommodated a last-minute change in my reservation at no extra cost, and provided a spacious and comfortable room that was very well adapted to wheelchair-users like myself. I arrived on a scorching morning, having flown for over 12 hours and running on very little sleep. I speak very little French; when that was communicated, I was graciously welcomed in English and warmly assisted to my room. Throughout my stay, I was met with amicable conversation and an eagerness to help. Five-star service!