Adagio Access Paris Clichy Aparthotel 3 stars

Customer review rating (ALL Rating) 4.0/5 436 reviews

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19-23 avenue Anatole France, 92110 CLICHY, France

Description

Hotel extras

  • 6 min by train from the centre of Paris

  • 600 m from the railway station

  • Private indoor parking

  • 24-hour reception

Our accommodation(s)

Hotel location

Adagio Access Paris Clichy Aparthotel

19-23 avenue Anatole France
92110 CLICHY
France

GPS:48.898614, 2.303761

Telephone
Fax +33 1 46 39 93 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  436 reviews

TripAdvisor Rating  3.7/5  280 reviews

Customer review rating 0.5/5

Mihir D. K. Couples - Confirmed reviews ALL

the overall experience was significantly affected by two major issues. First, the room heaters were not working at all, which is a serious concern, especially during winter. Despite calling the technician twice and clearly explaining that no warm air was coming from the vents, we were repeatedly told that the heater was “working” simply because the technician had checked it. The issue was never resolved. Second, the attitude of the reception staff was extremely disappointing. They were rude, dismissive, and spoke as if they were doing us a favour rather than providing a service we had paid for. There was a complete lack of basic hospitality, empathy, and accountability. In summary, while the hotel scores well on location and room size, it falls short in customer service and essential winter amenities. If you plan to stay here during winter, think twice—especially if heating and courteous service matter to you. Do not expect much in terms of hospitality from the reception staff.

Lack of basic customer service

TripAdvisor rating 2.0/5

tueuse_de_fleurs TripAdvisor review

My parents recently stayed at Adagio Access Clichy, and unfortunately their experience was extremely negative due to the behavior of one of the receptionists. I want to stress that this review is not based solely on their account. I was personally on the phone with them at the exact moment of the incident, and I could clearly hear the receptionist’s rude, dismissive, and unprofessional tone. What is even more concerning is that, after reading other reviews, it is evident that this issue has been reported repeatedly by many different guests. The same complaints about disrespectful reception staff appear over and over again, suggesting a systemic problem rather than a one-time mistake. As this property belongs to the Accor Group, this level of service is frankly unacceptable. Basic courtesy, professionalism, and respect toward guests should be the bare minimum in any hospitality establishment. I would strongly advise management to take these complaints seriously and invest in proper staff training. Until then, I would not recommend this property to travelers who expect to be treated with basic respect.

Customer review rating 1.0/5

Oana G. Business - Confirmed reviews ALL

It was really cold in the room , max 20 degree , it was impossible to increase the temperature , and the hotel is really dirty .

Chère Oana G., Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous tenons à nous excuser pour les désagréments que vous avez rencontrés lors de votre séjour. Concernant le remboursement de la garantie, ce processus peut prendre un certain temps. Nous comprenons l'importance de la propreté et de la température dans votre chambre, et nous ferons part de vos retours à notre équipe. Votre satisfaction est primordiale pour nous. Cordialement, Aparthotel Adagio Access Paris Clichy

Customer review rating 2.5/5

Roxanne B. A. Couples - Confirmed reviews ALL

great location and very affordable but both instances where we approached the front desk staff we seemed to be bothering them. Our room was freezing and we advised them we could not get the heat on. They said they would adjust from their end but the temperature never changed. When we initially sat down for breakfast we were initially on the list then we weren’t and we had to pay for breakfast which was fine but all during breakfast she came back repeatedly to tell us we had to pay which we told her we would when we checked out since she could not take payment at the table and we had already started eating. We stayed here two nights as our other hotel Secrets de paris did not have accommodations for these dates. I would highly recommend for a family vacation this location for it’s affordability but for our anniversary trip it put a damper on our experience

Chère Roxanne b. a., Nous vous remercions d'avoir pris le temps de partager vos impressions concernant votre séjour à l'Aparthotel Adagio Access Paris Clichy. Nous sommes ravis que vous ayez apprécié notre emplacement et notre rapport qualité-prix. Cependant, nous regrettons sincèrement que votre expérience ait été entachée par des problèmes de service et de confort dans votre chambre. Nous prenons très au sérieux vos commentaires relatifs à l'accueil du personnel. Soyez assurée que nous cherchons constamment à améliorer la qualité de notre service pour offrir à nos clients une expérience agréable. Concernant la température de votre chambre, nous regrettons que la solution proposée n'ait pas répondu à vos attentes. Nous comprenons combien le confort est essentiel, surtout lors d'une occasion spéciale comme un anniversaire. Enfin, nous nous excusons pour la confusion liée au petit-déjeuner. Nous visons à rendre chaque repas agréable et nous prenons note de vos remarques pour éviter ce type de désagrément à l'avenir. Nous vous remercions de vos retours et espérons avoir l'opportunité de vous accueillir à nouveau sous de meilleures conditions. Cordialement, Aparthotel Adagio Access Paris Clichy

Customer review rating 4.0/5

Ian L. Business - Confirmed reviews ALL

Pleasant

Cher Ian L., Nous vous remercions pour vos commentaires positifs concernant notre emplacement pratique et l'agrément de votre séjour. Votre satisfaction est notre priorité, et nous espérons vous accueillir de nouveau prochainement. Cordialement, Aparthotel Adagio Access Paris Clichy

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Other web-users rate our hotel

  • 276 reviews 9/10 Location
  • 462 reviews 6.1/10 Room
  • 373 reviews 5.6/10 Service
  • 7 reviews 7.1/10 WiFi
  • 217 reviews 5.8/10 Cleanliness
  • 69 reviews 5.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.