The hairdryer was not working in my room and the receptionist refused to give me another room. Dont think im going to stay there once again. Also the recepcionist in the front desk does not speek portuguese very well. O secador nao estava funcionando no quarto. O recepcionista nao quis me mudar de quarto mesmo tendo outros disponiveis. O recepcionista nao fala bem portugues e é muito dificil a comunicacao com ele.

Was very nice ! Great location , I really liked the restaurants . Delicious food !

A like the hotel but I would like to (one more time) talk about my unsatisfactory about the luminosity. The room is very dark. I hope that you reserve one more light room for the next time to me. Thanks

First, I've arrived at 6 AM at the hotel, tired and wanting to sleep and the room I booked was unavailable. So the not so good portuguese speaker, recepcionist, tried to offer me lower and adapted rooms with single beds (I was with my girlfriend, so I obviously declined). When he realized I was really going not to accept the worst rooms, all of the sudden, a better room appeared available in the system... then he finally (after wasting me 10-15 minutes) offered me a 2 higher category upgrade (free of charge). Breakfast is good. The bad rating is because of the problem i've related in the beginning of the review and also I've mainly booked this hotel to use the pool, because it's hot in here these days, and in the end I did not entered the pool because it was very DIRTY and disgusting. This hotel is one of the most expensive in my area and such problems are unacceptable.

Estadia sem problemas, staff atencioso, restaurante excelente .

I visit this hotel a lot and the staff is always friendly and helpful indeed. It is well located right next to a good shopping center and a good area of Belo Horizonte

As I have already stayed in the Hotel in the past, I sincerely loved it. But I have to say something as a positive critic: The gym room is a little bit dark. I had some difficult when in there. I tried to turn on all lamps, but it did not functioned.

The reception service was really good, the hotel location is good, the only issue was the service clean, during the whole period, the room was not cleaned.

Super good

Room service lento, demora p atender o telefona do restaurante, entrega demorada.

GOOD EXPERIENCE.

My preferred hotel in Belo Horizonte, staff are great, rooms are huge with comfy beds & a good shower. Breakfast has a great selection & a chef on hand for additional items. The hotel is located in a nice area, less than an hour from the airport and across from a busy shopping centre with a wide range of shops & restaurants (Madero is best). All around a great hotel when visiting Belo!

The room have some defects on bathroom - that was promptly correct, it's true - but the floor was spotted by some chemical product. They open a new restaurant in front lobby and the park lot was a mas due to te amount of cars to park at the same lime. The white wine welcome drink was not chilled, so it was not possible to be drink at my arrival (I had to carry it to my room). Waiters were careless in the hotel restaurant - they just doesn't show up to take costumer orders.

Nice stay. All services were perfect. Housekeeping team very helpful. Breakfast overpriced in comparison with other hotels (same category).I did the majority of my breakfasts on a Bakery nearby the hotel.

very nice hotel, located in an upscale neighborhood across the street from a shopping mall. very nice restaurant at the hotel, staff very friendly and attentive, however most of them don't speak English. Room is big and bed comfy. the only thing I would point is the bathroom that could use an upgrade.