Mercure Belo Horizonte Lourdes Hotel 4 stars

The hotel was great and the breakfast as well. However, I was given a key from another apartment. I opened the door and there was someone there already. The person was kind enough to go to the reservation area with me and solve the problem. My apartment was 1310 and not 1013 as written on the card. We could solve the problem, but she could be taking a shower, for example, and that would not be okay at all.

Good: - nice view over the city - location - nice staff - clean Bad: - power supply in the room is with 110V (not 220) - the same breakfast in every morning (I stayed 11 nights) - the rooms are not soundproofing

I do have long experience being a guest at the Mercure Lourdes in Belo Horizonte. One important point to highlight on staying in hotels is how you are treated from check-in to check out. The way Mercure Hotel Lourdes BH treats you is outstanding and this is an understatement. I believe there are two main reasons behind this tailor-made treatment all guests receive at MHL. Firstly, Minas Gerais is famous for its hospitality and secondly, the manager Rodrigo Mangerotti has a smooth operator way to deal with everyone! From guests to subordinates Rodrigo has a diplomatic approach that is impossible not to follow. He is the great responsible for the success of this Accor unit in BH!

I had problem when I was doing check in because the hotel made my reservation in the wrong room.

good check in good rooms Excellent internet breakfast with excellent food Restaurant could be better in term of food

Hotel bonito.

Gym open 6:00 am but the running machines doesn’t work (total 6 but just 3 works) very bad people came and back to the room.

The hotel is nicely located but with old apartments. The smell was so good, the bath needed a better clean

Overall my stayed was good. The staff were kind. Breakfast was excellent. My only and major complaint is that even though I was booked in a privilege room, the front desk lady put me in a standard room without telling me that wasn’t any privilege room available. When I noticed that the room was a standard room I was completely unpacked. I felt fooled. I hope that was only a mistake, but they never intended to do any compensation when I went back to the front desk and exposed my discontent.

Staying with you was great. However, the swimming pool was closed but no one informed us about that...

The experience was good, but when issuing the invoice, we asked them to add our Company details, they didn't know how and now they aren't answering to redo the invoice.

Should have a iron available in all rooms Nice breakfast

If you really want to feel privileged, you have one and only one option in Belo Horizonte. Stay at the MERCURE HOTEL in the Lourdes suburb. It's a great stay in all you want while travelling. The hospitality and superb weather of Belo Horizonte are fantastic all year round. The hotel location is great. Great restaurants and fantastic cities close by. Try it, you'll love it!

Was ok, but some problem with the check-out. (no invoive and was not sent later)

I have stayed a few times at your property. The main reason being the location. Unfortunately, although your rates are aligned, sometimes even more expensive, with the rates of other properties in Europe, other Mercure properties included, You have failed to make any improvement to the property and it is now extremely dated, with many fittings and fixtures broken. Id suggest an overall refurbishment to start immediately.