Mercure Belo Horizonte Lourdes Hotel 4 stars

Just 2 things that I did not like so much. TV has analogic channels with a big Led TV Internet was very slow. I measured it using speedtest and it returned around 2 MB Breakfast excelente Bedroom excelente.

I had an amazing time at this hotel. The room was incredible, cleaning outstanding, but nobody offered me a welcome drink or saw before that I was platinum even though I did online checking . It could have been perfect if I had been recognised as platinum member

It's been a long stay full of pleasure and good memories. The hotel services are great, the location is superb, Belo Horizonte weather is like Hawaii or the Gold Coast in Australia. Just perfect. So, what can I say? I do recommend it wholeheartedly!

Atendeu as expectativas

I could not overestimate the quality of the treatment Mercure Lourdes - Belo Horizonte - Brazil dispenses to guests. The General Manager, Rodrigo Mangerotti has such a fine touch to rub the business, you end up feeling you are belonging to a big and lovely family. Accor family! I would like to extend my compliments to all Mercure Lourdes team. They have made my stay a remarkable experience in all aspects. Thank you all!

Very nice staff, excellent food, amenities also very good!

Excellent staff. Very nice rooms and friendly people.

It was my 3rd time in this hotel so I thought I knew what to expect but you never know. The moment I arrived I felt that this stay would be diferent. The entrance to the lobby was moved to a small door and the path to the reception was a tiny maze due to renovation of the hotel lobby. The problem was that they forget to mention it during the booking process. The ambience of the room was what we expected but the mattress was so firm that I think it was an orthopedic mattress not that soft ones that we are used to. It was really not the most pleasant stay

The location and layout of this hotel are very good. Rooms are clean, spacious and comfortable. Room furnishings are in good condition. Beds are good. Bathrooms are great. The staff is helpful and excellent, particularly Eliene who made up our rooms every day. She's wonderful. She remembered us from prior stays at the property, and is consistently helpful and kind.That said, the property is showing its age. Hallway carpets are discolored and frayed. Some of the wood trim, particularly in the hallways, is scraped and scratched. At least the key slots in the elevators, always broken in the past, have been replaced with new units.We always stay at this property when we are in BH. It suits us best. We are confident economic recovery in Brasil will allow for some remodeling and renovation at the hotel. Remodeled or not, we will continue to stay at the property when we are in BH.

The only negative during my stay was that l stayed for a few nights and the hotel hasn't provide any upgrade and also the lost day l have to work the all day and flight in the evening and i could have a later check out.

This is a slightly aging property that's very nicely maintained and, as the title of this review implies, is a great place to stay. Clean, marginally luxurious, well-equipped and notably comfortable. Well priced. Also well located. We've stayed at this property before, and will surely stay there again. The VG rating for sleep quality stems from our sleeping with windows open. There's a lot of street racing and noisy vehicles passing by on Avenida Contorno at night. All night. Solution? Earplugs!

Lovely hotel, check in was great and I had a room on the 18th floor with a panoramic view of Belo Horizonte and the mountains. My room was just perfect, not too small and not too large. Everything worked properly which is something you cannot take for granted, i was in six different hotels in Brazil on this trip and this was the best hotel room. A special mention goes out to hotel staff Marco Silva who took time on his day off to meet me at the famous Mercado Central and help me select some of the famous local products available at the market. For a foreign visitor having a local show you around is the best! Thank you Marco, the hotel should be very proud of you as an employee.

Very good. Excellent services and emplacement. Next to the best restaurants. Some observations: the check in was too long. The bar could have a true bar tender. Good drinks are important to whom arrives in hotel after a hard day of work.

Good hotel on a nice location in BH, however poor services from checking, checkout, and also restaurant (specially low quality food for the price asked). It would be good to have more friendly employees at the front desk from the ones you had there.

Good service provided by polite and efficient staff, clean and tidy rooms and facilities, good location, nice and varied room service menu, good working and convention infrastructure. Breakfast though was not so good, at least when you consider its expensive cost.