Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.2/5 4,283 reviews

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Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,283 reviews

TripAdvisor Rating  4.5/5  3,433 reviews

Certificate of excellence 2024

Poor service

Customer review rating 1.5/5

Pedro Couples - Confirmed reviews ALL

Bad experience. I am never coming back to this hotel. Staff did not make an effort to help us at all. They seemed busy with something else instead of serving us. Need a bottle of wine open ? No opener, go and find a solution yourself Need information or directions in town ? They can t help Not to mention they entered the room 2 x uninvited. Terrible.

Dear Pedro de Noronha N., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Experience saved by excelent employees

Customer review rating 3.5/5

Marcelo R. F. Business - Confirmed reviews ALL

I would like to express my gratitude to Renato and Laura for their outstanding assistance. Despite the poor infrastructure of the hotel, their professionalism and dedication shone through as they successfully arranged an upgrade to a better room for me. Their efforts truly made a difference in my stay, and I deeply appreciate their exceptional service.

Dear MARCELO R. F., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Perfect stay

Customer review rating 5.0/5

Felipe M. Friends - Confirmed reviews ALL

Every team member was perfect, great breakfast, great service, great rooms

Dear Felipe Miniussi M., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Customer review rating 3.5/5

Ulysses L. Business - Confirmed reviews ALL

Really nice but the internet terrible the cleaning lady really nice did great job plus breakfast was great too in the front ok but could be better Thank you I will be back

Dear Ulysses L., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

great stay

Customer review rating 5.0/5

Michael D. Business - Confirmed reviews ALL

excellent room, shower, bed, breakfast, and restaurant

Dear Michael Lee D., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 681 reviews 9.2/10 Location
  • 1,770 reviews 6.5/10 Room
  • 1,722 reviews 7.2/10 Service
  • 64 reviews 3.7/10 WiFi
  • 859 reviews 8.2/10 Breakfast
  • 599 reviews 6.1/10 Cleanliness
  • 416 reviews 5.8/10 Amenities
  • 281 reviews 3.5/10 Value

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