Mercure Belo Horizonte Lourdes Hotel 4 stars

Customer review rating 4.5/5 12,594 reviews

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Mercure Belo Horizonte Lourdes Hotel
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Room 1

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Hotel extras

  • Located close to the Minascentro convention center.

  • Ame Blanche SPA Salon located within the hotel.

  • Wedding packages with special conditions.

  • Children up to 12 years of age stay free of charge

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal SpaPaying
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Belo Horizonte Lourdes Hotel

Avenida do Contorno 7315
Lourdes
30110047
belo horizonte
brazil

Tel: +553132984100

Fax: (+55)31/32984105

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA DE BELO HORIZONTE :  CENTRO RODOVIÁRIA DE BELO HORIZONTE

  • METRÔ CARLOS PRATES :  LINHA 1 ESTAÇÃO CARLOS PRATES

  • By plane

    CONFINS At 43km / 26.72 miles

  • By plane

    PAMPULHA At 11.7km / 7.27 miles

  • By train

    ESTAÇÃO FERROVIARIA DE BH At 0.1km / 0.06 miles

GPS :-19.937953, -43.944862

Our accommodation(s)

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete comfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

Classic Room with 1 double bedNon contractual photo

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic Room with 1 double bed and 1 single bedNon contractual photo

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Direct dial telephone
Rooms

Our restaurants and bars

SARGAS RESTAURANTE

Type of cuisine: International

The Sargas is a modern and innovative restaurant with conditioned wine cellar, stylish decor and excellent service. The menu is prepared by an experienced chef, bringing the best in international cuisine to the hotel with a taste of Minas Gerais.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Enjoy our bar's pleasant and inviting atmosphere, ideal for meeting friends, winding down in the evening or enjoying happy hour in a relaxed atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 27

  • Maximum size: 315

  • Maximum capacity: 520 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,594 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,733 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Terrible experience. I will never stay in other Mercure Hotel.

Customer review rating 4.5/5

Isabela S. Solo - 08/12/2020 Confirmed reviews ALL

Terrible experience. I usually stay at Mercure Hotels because I know what kind of service I’ll get. Unfortunately, this time was different. First, I walk into my room and see a trash can with at least 2 used condoms on it (I took pictures). Inadmissible! Second, the bathroom sink was partially clogged. Third, whenever the guest in the adjacent room turned on the shower there was an absurd noise. Fourth, the scrambled egg portion I asked via service room was so small that I ate it literally in 5 bites, and payed around 20 reais for it. You can be sure that Mercure will never have me as their guess again.

Prezada Sra. Isabela, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Lourdes. Sentimos muito não termos correspondido ás suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certa de que estaremos tomando medidas apropriadas para lidar com o problema mencionado e prevenir futuras ocorrências. Agradecemos e esperamos que nos dê a oportunidade de melhor serví-la num futuro próximo. Atenciosamente, Nicole Costa Coordenadora de Qualidade

Nice place

Customer review rating 4.5/5

Fábio H. T. Solo - 23/11/2020 Confirmed reviews ALL

Just 2 things that I did not like so much. TV has analogic channels with a big Led TV Internet was very slow. I measured it using speedtest and it returned around 2 MB Breakfast excelente Bedroom excelente.

Prezado Sr. Fábio, Agradecemos os comentários sobre sua hospedagem conosco. Iremos compartilhar suas impressões com nossas equipes operacionais e analisar cada item apontado, no intuito de promover as melhorias necessárias. Este retorno é muito importante para nós, pois nos oferece a oportunidade de rever os processos internos e trabalhar os pontos de melhoria. Esperamos atendê-lo novamente e causar-lhe uma impressão positiva dos nossos serviços, correspondente ao padrão ao qual estamos acostumados a trabalhar. Estamos à disposição para o que for necessário. Atenciosamente, Nicole Costa Coordenadora de Qualidade

Good hotel but didn't recognize me as a platinum

Customer review rating 4.5/5

Fe… Business - 20/10/2020 Confirmed reviews ALL

I had an amazing time at this hotel. The room was incredible, cleaning outstanding, but nobody offered me a welcome drink or saw before that I was platinum even though I did online checking . It could have been perfect if I had been recognised as platinum member

Dear Felipe Rolin De M., Thank you for telling us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that we did not live up to your expectations, please let me offer my sincerest apologies. At Mercure, we seek to provide a high level of service to each of our customers; so your feedback is very important to us. Rest assured that we will be taking appropriate measures to deal with the mentioned problem and prevent future occurrences. We are grateful and hope that it will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

Fantastic stay!

Customer review rating 4.5/5

Jorge B. Families - 14/09/2020 Confirmed reviews ALL

It's been a long stay full of pleasure and good memories. The hotel services are great, the location is superb, Belo Horizonte weather is like Hawaii or the Gold Coast in Australia. Just perfect. So, what can I say? I do recommend it wholeheartedly!

Dear Mr. Jorge, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

Ok.

Customer review rating 4.5/5

Victor Business - 28/08/2020 Confirmed reviews ALL

Atendeu as expectativas

Prezado Sr. Victor, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Lourdes. No nosso hotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso, seu retorno é muito importante para nós buscarmos nosso constante aprimoramento. Gostaríamos de assegurar que todas as medidas e procedimentos do café da manhã e demais serviços do hotel tem como objetivo garantir a saúde dos nossos clientes e colaboradores. A opção do buffet invertido é justamente para evitar contaminação nos pegadores e demais utensilios de uso comum. Temos também a opção do café da manhã servido no apartamento. Esperamos recebê-lo novamente em nosso hotel. Atenciosamente, Nicole Costa Coordenadora de Qualidade

A place you’ll be treated as a dear member of the family

Customer review rating 4.5/5

Jorge B. Families - 31/03/2020 Confirmed reviews ALL

I could not overestimate the quality of the treatment Mercure Lourdes - Belo Horizonte - Brazil dispenses to guests. The General Manager, Rodrigo Mangerotti has such a fine touch to rub the business, you end up feeling you are belonging to a big and lovely family. Accor family! I would like to extend my compliments to all Mercure Lourdes team. They have made my stay a remarkable experience in all aspects. Thank you all!

Excellent staff

Customer review rating 4.5/5

Carolina Couples - 27/03/2020 Confirmed reviews ALL

Very nice staff, excellent food, amenities also very good!

Dear CAROLINA , We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

This is a home away from home hotel

Customer review rating 4.5/5

John E. B. Business - 15/03/2020 Confirmed reviews ALL

Excellent staff. Very nice rooms and friendly people.

Dear John Edward B., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Quite comfortable

Customer review rating 4.5/5

João V. Business - 12/03/2020 Confirmed reviews ALL

The hotel is comfortable, although pricy, once we must pay for parking and ann expensive breakfast. The gym is Ok, but a fan could be installed near the treadmills

Dear Mr. João, Thank you for taking the time to share your feedback. We will share your suggestions with our management to analyze and promote the necessary improvements. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Outdated, loud, cheap (in a bad way)

Customer review rating 4.5/5

T. J. Couples - 11/03/2020 Confirmed reviews ALL

This is what I posted to TripAdvisor: I'll keep this short as it doesn't merit extra words. I reserved a Junior Suite. When I arrived it no longer existed. I was instead given a basic room. Not only was the room outdated -- think Brazil à la nineties -- but it was loud as a result of abutting the neighboring room's bathroom. We heard every toilet flush, shower, and anything that fell.on the floor above us. Adding insult to injury, the towels were thin and the room smelled of bleach. Go somewhere else. Suggestion: Radisson Blu or Holiday Inn.

Dear j. T., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Nicole Costa Quaity Coordinator

Okay

Customer review rating 4.5/5

Giovanna G. P. Business - 10/03/2020 Confirmed reviews ALL

The hotel was great and the breakfast as well. However, I was given a key from another apartment. I opened the door and there was someone there already. The person was kind enough to go to the reservation area with me and solve the problem. My apartment was 1310 and not 1013 as written on the card. We could solve the problem, but she could be taking a shower, for example, and that would not be okay at all.

Dear Giovanna Goncalves P., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

Good hotel

Customer review rating 4.5/5

Laura P. Business - 02/03/2020 Confirmed reviews ALL

Good: - nice view over the city - location - nice staff - clean Bad: - power supply in the room is with 110V (not 220) - the same breakfast in every morning (I stayed 11 nights) - the rooms are not soundproofing

Dear Laura, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

You'll be VERY well treated for sure!

Customer review rating 4.5/5

Jorge B. Families - 26/02/2020 Confirmed reviews ALL

I do have long experience being a guest at the Mercure Lourdes in Belo Horizonte. One important point to highlight on staying in hotels is how you are treated from check-in to check out. The way Mercure Hotel Lourdes BH treats you is outstanding and this is an understatement. I believe there are two main reasons behind this tailor-made treatment all guests receive at MHL. Firstly, Minas Gerais is famous for its hospitality and secondly, the manager Rodrigo Mangerotti has a smooth operator way to deal with everyone! From guests to subordinates Rodrigo has a diplomatic approach that is impossible not to follow. He is the great responsible for the success of this Accor unit in BH!

Dear Mr. Jorge, We are happy with your satisfaction. We always try to offer a quality service to each of our guests, so your feedback is very important to us. Sincerely, Rodrigo Mangerotti General Manager

Staff problem

Customer review rating 4.5/5

Douglas Q. Business - 16/02/2020 Confirmed reviews ALL

I had problem when I was doing check in because the hotel made my reservation in the wrong room.

Dear Douglas Q., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

excellent service

Customer review rating 4.5/5

L. Business - 07/02/2020 Confirmed reviews ALL

good check in good rooms Excellent internet breakfast with excellent food Restaurant could be better in term of food

Dear Marion CHRISTINE MICHELLE JEANNE L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Boa estadia

Customer review rating 4.5/5

Jose S. D. S. Business - 05/02/2020 Confirmed reviews ALL

Hotel bonito.

Prezado Sr. Jossé Severino, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade
Customer review rating 4.5/5

Éverton Business - 31/01/2020 Confirmed reviews ALL

Gym open 6:00 am but the running machines doesn’t work (total 6 but just 3 works) very bad people came and back to the room.

Dear Mr. Éverton, Thank you for taking the time to share your feedback. we apologize for the inconvenience at the gym. We have 3 defective machines. We inform that they are already normal. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Well located, old building, old apartment

Customer review rating 4.5/5

Joao Families - 21/01/2020 Confirmed reviews ALL

The hotel is nicely located but with old apartments. The smell was so good, the bath needed a better clean

Prezado Sr. João, Obrigada por dedicar um tempo para compartilhar seu feedback. Informamos que estamos reformando os nossos apartamentos. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

I booked a privilege room, but I didn’t get what I paid for.

Customer review rating 4.5/5

Tiago A. Solo - 12/01/2020 Confirmed reviews ALL

Overall my stayed was good. The staff were kind. Breakfast was excellent. My only and major complaint is that even though I was booked in a privilege room, the front desk lady put me in a standard room without telling me that wasn’t any privilege room available. When I noticed that the room was a standard room I was completely unpacked. I felt fooled. I hope that was only a mistake, but they never intended to do any compensation when I went back to the front desk and exposed my discontent.

I missed the swimming pool.

Customer review rating 4.5/5

Anonymous Couples - 01/01/2020 Confirmed reviews ALL

Staying with you was great. However, the swimming pool was closed but no one informed us about that...

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