Mercure Belo Horizonte Lourdes Hotel 4 stars

I have stayed a few times at your property. The main reason being the location. Unfortunately, although your rates are aligned, sometimes even more expensive, with the rates of other properties in Europe, other Mercure properties included, You have failed to make any improvement to the property and it is now extremely dated, with many fittings and fixtures broken. Id suggest an overall refurbishment to start immediately.

IDENTITY THEFT of my emai;: fr… Mercure Belo Horizonte Lourdes Hotel used my email without my permission. I live in Indonesia. I never stay at your hotel at all. Someone had used my email to subcribed to your service. What a shame! Your system should do an authentication and verification check after your customer submit their identity. Don't just check the amount money you want to receive, then neglected every other details. This is very annoying to me to receive email in a language that I can't understand at all.. but thanks to Google Translate.

Very short stay where I could rest and enjoy with my wife

Very comfortable rooms and good showers and very nice breakfast. But room service is really poor. It took me more than an hour to get a grilled ham and cheese sandwich, which was not grilled, bread, cheese and ham really cold - and costed USD 5.00.

otima

I am living at the Mercure Hotel in Belo Horizonte for one year and eleven months. It's been remarkable in many aspects. I became part of this big family and in many ways, this is the real feeling. The General Manager, Rodrigo Mangerotti turn out to be a great friend and I've learned with him a number fo lessons on how to conduct such a complicated undertaking with kindness and firmness as well. I am sure I'll never forget the years 2018 and 2019. I take this opportunity to wish the very best for all working ate the Mercure Hotel - Lourdes. It's been a great experience!

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Hotel was clean, staff was courteous, but lacked that over-and-above vibe. One bottle of water per the three day stay?? Spa was crazy expensive.

Nice hotel, great buffet breakfast and friendly staff. Raphael Rocha was very helpful.

The hotel was chosen because of its great location and good reputation. We decided to book it even though the price was higher than we expected. For its price, we found the room to be overpriced. The furniture in the living room was old and very outdated. As for the employees, they were all very attentive and polite.

It's not alright to charge a client for ice!

It was terrible, at 5 am a loud noise wake me up I suppose that was the water pipe of the neighboring room When complaining with the front desk, they just apologized for the situation, it was not enough for me

As lovely as it can be.

another bad experience: i stayed in a room with a very, very cinnamon scent. It was nauseating. the cleaning lady explained to me that even though smoking is prohibited, some of them smoke in the room and the cinnamon scent is to help clear it up. i couldn't stay in my room when I first arrived so i opened up all the windows but later that night, it was still almost unbearable. although the room and service were very good, it was far from an enjoyable experience.

Everyone on this hotel treats me really nicely. It was a worth staying experience.