Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.3/5 3,894 reviews

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Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON Restaurant

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,894 reviews

Customer review rating 3.5/5

Eduardo D. B. S. Business - Confirmed reviews ALL

The room and the corridors are in need of renovation, painting and loose wallpaper! The general maintenance of the room is not good! Weak and white light in the room, not comfortable at all!

Dear Mr Eduardo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guilherme Sanson Gerente Geral Mercure BH Lourdes

Customer review rating 3.5/5

Mariana S. T. Business - Confirmed reviews ALL

I stay often but had been receiving dark rooms lately (this time darker as 1 light was not working). I would also prefer that employees would not stay around while I am working out alone and that there are more water cans/bottles in the fridge.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guilherme Sanson Gerente Geral Mercure BH Lourdes

Customer review rating 5.0/5

Thiago H. B. Business - Confirmed reviews ALL

Toooop

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guilherme Sanson Gerente Geral Mercure BH Lourdes

Customer review rating 2.5/5

Lucia L. Business - Confirmed reviews ALL

Translation to English: The power outlets had three sockets and the cable had a three-pin plug, but it still did not fit into the outlet. There was no safe in the room, and when I asked the front desk about it, they said they would check, but no one followed up. They also did not come to repair the hairdryer, which stops working once it heats up. There is no light switch at the bedside, and there is no indirect lighting—only the main central light.

Dear Mrs Lucia, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guilherme Sanson Gerente Geral Mercure BH Lourdes

Customer review rating 5.0/5

Zuxing L. Business - Confirmed reviews ALL

the bed is too small. others are perfect.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guilherme Sanson Gerente Geral Mercure BH Lourdes

Other web-users rate our hotel

  • 599 reviews 8.8/10 Location
  • 1,530 reviews 6/10 Room
  • 1,306 reviews 6.8/10 Service
  • 42 reviews 3.3/10 WiFi
  • 871 reviews 8/10 Breakfast
  • 529 reviews 5.5/10 Cleanliness
  • 388 reviews 4.8/10 Amenities
  • 324 reviews 3.4/10 Value

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