Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.2/5 4,302 reviews

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Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,302 reviews

TripAdvisor Rating  4.5/5  3,444 reviews

Certificate of excellence 2024

Well located

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

I enjoyed the location and employees were friendly and professional. Excellent service. Room 312 was clean but smells musty.

Dear Glen K., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Excellent Service! Great stay!

Customer review rating 5.0/5

David P. Friends - Confirmed reviews ALL

We thoroughly enjoyed our stay. Customer service was exceptional and the staff was so friendly and helpful! Thank you for a wonderful experience! Blessings on all of you!

Dear David P., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Good stay

Customer review rating 4.0/5

Tienieka Business - Confirmed reviews ALL

The staff are friendly and the rooms are well equipped. The wifi was just not great which makes a business trip a bit difficult.

Dear TIENIEKA D., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Poor service

Customer review rating 1.5/5

Pedro Couples - Confirmed reviews ALL

Bad experience. I am never coming back to this hotel. Staff did not make an effort to help us at all. They seemed busy with something else instead of serving us. Need a bottle of wine open ? No opener, go and find a solution yourself Need information or directions in town ? They can t help Not to mention they entered the room 2 x uninvited. Terrible.

Dear Pedro de Noronha N., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Experience saved by excelent employees

Customer review rating 3.5/5

Marcelo R. F. Business - Confirmed reviews ALL

I would like to express my gratitude to Renato and Laura for their outstanding assistance. Despite the poor infrastructure of the hotel, their professionalism and dedication shone through as they successfully arranged an upgrade to a better room for me. Their efforts truly made a difference in my stay, and I deeply appreciate their exceptional service.

Dear MARCELO R. F., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 677 reviews 9.1/10 Location
  • 1,760 reviews 6.4/10 Room
  • 1,707 reviews 7.1/10 Service
  • 65 reviews 3.5/10 WiFi
  • 856 reviews 8.1/10 Breakfast
  • 589 reviews 5.9/10 Cleanliness
  • 413 reviews 5.9/10 Amenities
  • 291 reviews 3.3/10 Value

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