Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.2/5 4,129 reviews

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Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,129 reviews

TripAdvisor Rating  4.5/5  3,314 reviews

Certificate of excellence 2024

Broken window + Slowly elevator + Messy Reception

Customer review rating 2.5/5

Edson Business - Confirmed reviews ALL

Usually I like very much Mercure hotels, but this in particular isn’t very well… the window at the room was broken and the sound of the street is too loud I forgot my key and at the reception one girl didn’t respected the order and ask another person before me, I really didn’t understand why A lot of people for checkin and out, reception are too slow and messy The elevators are too old and very slow The breakfast was awesome

Dear Edson teruki I., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Very Good Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Room was clean and comfortable. Service was very good, very kind staff.

Dear Eduardo S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Wonderful Stay!

TripAdvisor rating 5.0/5

Thiago C TripAdvisor review

I had a fantastic experience at Mercure Lourdes from the very start. Márcio was incredibly informative about upgrade options, breakfast details, and parking, making check-in a breeze. The room was very comfortable, and I had a really nice stay overall. To my surprise, the manager Breno came to check on my stay and even gave me a handwritten welcoming note and a gift. The team at Mercure Lourdes is truly kind and attentive. Thank you for a wonderful stay!

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very good. Points to consider improving are the checkout without the need to have to go to the reception to check consumption at the room and check-in. We were in a group of 20+ persons and check-in process was very slow.

Dear Denis Roberto de C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Otimo

Customer review rating 5.0/5

Stefany S. D. Business - Confirmed reviews ALL

super recomendo

Prezada Sra. Stefany Agradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-la em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 677 reviews 9/10 Location
  • 1,731 reviews 6.5/10 Room
  • 1,670 reviews 7.1/10 Service
  • 55 reviews 3.6/10 WiFi
  • 803 reviews 8/10 Breakfast
  • 607 reviews 6.2/10 Cleanliness
  • 292 reviews 3.4/10 Value
  • 85 reviews 7.3/10 Pool

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