Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.2/5 4,189 reviews

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Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,189 reviews

TripAdvisor Rating  4.5/5  3,389 reviews

Certificate of excellence 2024

Good hotel

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good hotel, kind staff, good breakfast, great location. I only expected more about the room for the daily rates.

Dear Ana Cristina C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Hotel excelente

Dear Itamar C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

confortavel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

confortavel, efeciente,limpo e com academia.

Prezado Sr. Odinei Agradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme Sanson Gerente Geral

Very well located, good stay, very good customer service.

Customer review rating 4.5/5

Pedro C. Families - Confirmed reviews ALL

We had a good stay at Mercure Belo Horizonte Lourdes. Starting from a very good customer service provided by Ronaro Coen at the check-inn desk who went the extra mile to help us out with an incorrect reservation date. The hotel is going through deserved renovation works and we had on renovated nice room and one a bit old. Would stay again without a problem.

Dear PEDRO C. C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Hit and miss

Customer review rating 3.0/5

M N. Business - Confirmed reviews ALL

I have been staying at this hotel quite often. I have found that it is always a new adventure. Sometimes rooms are excellent, recently renovated , fully operational . But in other instances, such as this last trip, you are given sub-par rooms, decaying rooms with non functioning appliances or services, poorly maintained rooms etc.

Dear Marcelo Augusto N. de O., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 669 reviews 9.1/10 Location
  • 1,769 reviews 6.6/10 Room
  • 1,722 reviews 7/10 Service
  • 63 reviews 3.8/10 WiFi
  • 850 reviews 8.2/10 Breakfast
  • 610 reviews 6.3/10 Cleanliness
  • 416 reviews 6/10 Amenities
  • 279 reviews 3.8/10 Value

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