Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.3/5 3,554 reviews

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete comfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.937953, -43.944862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,554 reviews

TripAdvisor Rating  4.0/5  3,091 reviews

Certificate of excellence 2023

Well Located, great breakfast

Customer review rating 3.0/5

Joao M. Business - Confirmed reviews ALL

Well located Hotel. Reception is refitted. Rooms are the same of the year 2000. Need to be revamped. Great Breakfast and Excellent Japanese Restaurant in the complex. But overall the cost x benefit is not the best.

Dear Joao Marcelo De A C M., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Hospedagem perfeita

Customer review rating 5.0/5

André R. Business - Confirmed reviews ALL

Perfeito, do check-in ao check-out.

Dear andre R., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Customer review rating 0.5/5

Luciana Families - Confirmed reviews ALL

I had my AirPods stolen from my room., during a brief moment the room was unattended. Unfortunately, I only noticed it after aI returned home. Due to Apple’s tracking I have proof it was disconnected while I was gone for lunch. I have been trying contact with the hotel ever since and the phone listed seems to be not functioning as it is also busy. I have sent e-mail and was got no response.

Dear Luciana A., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Well located

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Amazing experience with a better location in the town

Dear Wellington L., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Pricey for the poor experience

Customer review rating 1.5/5

Gabriel Couples - Confirmed reviews ALL

Low quality amenities and room (the ac doesn’t even have a remote)

Dear Gabriel Vinicius Maciel F., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 595 reviews 8.8/10 Location
  • 1,339 reviews 6.8/10 Room
  • 1,316 reviews 7.2/10 Service
  • 58 reviews 4.4/10 WiFi
  • 747 reviews 7.7/10 Breakfast
  • 515 reviews 6.3/10 Cleanliness
  • 302 reviews 3.2/10 Value
  • 241 reviews 6.3/10 Food

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