Mercure Belo Horizonte Vila da Serra 4 stars

Customer review rating (ALL Rating) 4.0/5 906 reviews

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Description

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Vila da Serra

Alameda da Serra, 405, Vila da Serra (Nova Lima)
34006-056 BELO HORIZONTE
Brazil

GPS:-19.98059, -43.94451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  906 reviews

Customer review rating 1.0/5

Rodrigo P. Business - Confirmed reviews ALL

As someone who travels frequently for work and has stayed at this hotel before, I rely on basics like a functioning safe, reliable internet, and a comfortable room. This stay delivered none of them. The room looked old and un-refurbished, and the safe was broken. Reception promised maintenance at 7:00 AM; they showed up at 8:00 AM, by which point I'd already left with my valuables exposed. On top of that, the Wi-Fi was slow and suffered frequent intermittent drops, making it nearly impossible to get work done. The cramped toilet area didn't help. A hotel at this level should do much better.

Customer review rating 3.5/5

Leomila M. C. Business - Confirmed reviews ALL

Shower area was too tight I could barely move. the sink is too small it couldn't contain my makeup and hair tools. Breakfast was okay. Not much choices.

Customer review rating 3.5/5

Bradley E. D. Business - Confirmed reviews ALL

I was disappointed that the pool and sauna were closed. There was no mention of it on the hotel website.

Customer review rating 2.5/5

Alexander S. Business - Confirmed reviews ALL

Hotel is reasonably comfortable in central location of Nova Lima. However, the room is old, toilet and shower are small ("elbow-bruisers"), toilet water pressure is low and internet is very slow! It's been like this for years.

Customer review rating 3.0/5

Liz S. Friends - Confirmed reviews ALL

Your bathroom needs urgent attention, super outdated and not well kept. Breakfast selection was okay, but serving cold Pao de Queijo in BH is not nice. Also please have a look at your waffle machine (more than 20 minutes for waffles doesn't sound good)

Other web-users rate our hotel

  • 174 reviews 9.2/10 Location
  • 579 reviews 5.3/10 Room
  • 485 reviews 8/10 Service
  • 29 reviews 3.3/10 WiFi
  • 285 reviews 8/10 Breakfast
  • 157 reviews 6.5/10 Cleanliness
  • 87 reviews 3/10 Value
  • 28 reviews 1.2/10 Wellness Area

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