Mercure Belo Horizonte Vila da Serra 4 stars

Customer review rating (ALL Rating) 4.0/5 792 reviews

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Mercure Belo Horizonte Vila da Serra - Image 1
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Mercure Belo Horizonte Vila da Serra - Image 3
Mercure Belo Horizonte Vila da Serra - Image 4
Alameda da Serra, 405, Vila da Serra (Nova Lima), 34006-056 BELO HORIZONTE, Brazil

Description

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 queen-size bed.

Photo out of - Superior Room with 1 queen-size bed.

Discover modern style and smart design in our accessible Superior apartment, 30 m², with bedroom and living room, 4K TV with cable, desk, ironing board, phone, minibar, internet and WiFi.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Integrated environment, sophisticated design, upper level floors, 50" Smart TV, minibar, and Internet.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Separate bedroom and living room, air conditioning, 1 4K TV and 1 LCD TV with cable in both areas, telephone, minibar, kitchenette, safe, hair dryer, ironing board and iron, and wireless internet.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Junior Suite with 1 king-size bed.

Photo out of - Junior Suite with 1 king-size bed.

Suite with 1 king-size bed, air conditioning, cable TV, individual safe, hairdryer, minibar, Internet, bathtub, special amenities and Nespresso coffee machine

Max. number of persons
2

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with 1 king-size bed.

Photo out of - Executive Suite with 1 king-size bed.

Suite with 1 king-size bed, air conditioning, cable TV, internet, safe, hair dryer, minibar, premium amenities and Nespresso coffee maker.

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Upper floors, air conditioning, 30 m², separate bedroom and living room, LCD TV with cable in both rooms, kitchenette, work desk, ironing board and iron, telephone, minibar, and wireless internet.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Belo Horizonte Vila da Serra

Alameda da Serra, 405, Vila da Serra (Nova Lima)
34006-056 BELO HORIZONTE
Brazil

GPS:-19.98059, -43.94451

Telephone
Fax +55 31 3079-4200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 113 rooms
  • 2 rooms for people with reduced mobility
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Catering

3 Restaurants

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center

Well-being

Piscina Mercure

  • Outside
  • On site

Acadêmia Mercure

  • On site
  • On site
  • Indoor parking
  • Public
  • 50 parking spaces
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 6.24 € 37.08 BRL Per day

Start the day with a delicious buffet breakfast, served in the restaurant from 6.00am on weekdays and 6.30am at weekends. Try our regional specialty pão de queijo mineiro(cheese bread).

The pool is unavailable for use due to ongoing renovations.

Want to stay in shape? Whether you're a beginner or experienced, come and work out in our fitness center, with modern equipment, a pleasant, ventilated atmosphere and a fantastic view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  792 reviews

Customer review rating 5.0/5

Donald E. Business - Confirmed reviews ALL

Customer review rating 1.0/5

Rodrigo P. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Leomila M. C. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Bradley E. D. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Alexander S. Business - Confirmed reviews ALL

Customer review rating 1.0/5

Rodrigo P. Business - Confirmed reviews ALL

As someone who travels frequently for work and has stayed at this hotel before, I rely on basics like a functioning safe, reliable internet, and a comfortable room. This stay delivered none of them. The room looked old and un-refurbished, and the safe was broken. Reception promised maintenance at 7:00 AM; they showed up at 8:00 AM, by which point I'd already left with my valuables exposed. On top of that, the Wi-Fi was slow and suffered frequent intermittent drops, making it nearly impossible to get work done. The cramped toilet area didn't help. A hotel at this level should do much better.

Customer review rating 3.5/5

Leomila M. C. Business - Confirmed reviews ALL

Shower area was too tight I could barely move. the sink is too small it couldn't contain my makeup and hair tools. Breakfast was okay. Not much choices.

Customer review rating 3.5/5

Bradley E. D. Business - Confirmed reviews ALL

I was disappointed that the pool and sauna were closed. There was no mention of it on the hotel website.

Customer review rating 2.5/5

Alexander S. Business - Confirmed reviews ALL

Hotel is reasonably comfortable in central location of Nova Lima. However, the room is old, toilet and shower are small ("elbow-bruisers"), toilet water pressure is low and internet is very slow! It's been like this for years.

Customer review rating 3.0/5

Liz S. Friends - Confirmed reviews ALL

Your bathroom needs urgent attention, super outdated and not well kept. Breakfast selection was okay, but serving cold Pao de Queijo in BH is not nice. Also please have a look at your waffle machine (more than 20 minutes for waffles doesn't sound good)

Customer review rating 3.0/5

Rodrigo M. D. P. Business - Confirmed reviews ALL

Given the price point, I expected a higher level of comfort overall. The desk and chair in the room were not ergonomic enough for working, which made it difficult to be productive during my stay. in the bathroom, the shower had very weak water flow. The toilet seat felt cheap and low quality for a hotel at this price. The toilet area was also too tight — the toilet paper holder was so close it touched my body while seated. Lastly, only one elevator was working during checkout, which caused a long wait with luggage. I hope this feedback helps with future improvements.

Customer review rating 5.0/5

Jorge L. B. S. Families - Confirmed reviews ALL

Stay at the Mercury Villa da Serra is a pleasurable experience. I do recommend wholeheartedly.

Customer review rating 4.0/5

Giovanna P. C. Families - Confirmed reviews ALL

The room was nice, the hotel looked great, and the staff was extremely helpful. That said, I was disappointed with the bathroom - it definitely needs better maintenance.

Customer review rating 2.0/5

Frans A. Business - Confirmed reviews ALL

First night was horror check in seems very complex, it takes a very long time Breakfast is poor

Customer review rating 4.5/5

Shymmene O. C. Families - Confirmed reviews ALL

the best was a late check-out for free. a couple of hour that made the whole experience even better👍🏽

Customer review rating 5.0/5

Prince K. Y. Business - Confirmed reviews ALL

I stayed for two weeks. Excellent services day in day out. laundry well done as well

Customer review rating 5.0/5

Rafael D. S. B. Business - Confirmed reviews ALL

Aconchegante e agradavel

Customer review rating 1.5/5

Alvaro O. Business - Confirmed reviews ALL

Bathrooms are not properly maintained, lot of mold and rust in bathroom area, also bathroom door is quite dangerous and doesn't close/open properly

Customer review rating 3.5/5

Jose M. A. Business - Confirmed reviews ALL

Everything alright except for the cheapest possible aluminum windows that didn’t stop any outside noise to invade the room.

Customer review rating 4.5/5

Robert S. Business - Confirmed reviews ALL

Nice hotel in general. Very helpful and friendly staff, adequate business style rooms. A lamp in the room to add light where needed would be helpful.

Customer review rating 2.0/5

Grasiele M. D. Families - Confirmed reviews ALL

Os funcionários são extremamente atenciosos e cordiais. O que me decepcionou foi o quarto com o vaso deslocado, ar condicionado muito antigo e não aquecia. Edredom da cama estava sujo de maquiagem. Não foi uma boa estadia

Customer review rating 1.0/5

Maria R. Business - Confirmed reviews ALL

Não emitem a NF e depois não nos atende para emissão e sempre fico com cartão bloqueado até conseguir o documento. TEnho vários exemplos

Other web-users rate our hotel

  • 156 reviews 8.8/10 Location
  • 525 reviews 5.6/10 Room
  • 445 reviews 8.2/10 Service
  • 22 reviews 2.1/10 WiFi
  • 263 reviews 7.9/10 Breakfast
  • 148 reviews 6.2/10 Cleanliness
  • 76 reviews 2.5/10 Value
  • 24 reviews 1.1/10 Wellness Area

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