Mercure Belo Horizonte Vila da Serra Hotel 4 stars

Customer review rating 4.3/5 3,051 reviews
Mercure Belo Horizonte Vila da Serra Hotel
See on a map
+ 20 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located in Nova Lima's business center.

  • Featuring modern, charming and comfortable facilities for business or leisure travel.

  • Renovated and fully equipped apartments.

  • Traditional pizzeria restaurant in Belo Horizonte.

  • Easy access to airports via the ring road. Near the Vila da Serra bus station.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Belo Horizonte Vila da Serra Hotel

Alameda da Serra, 405
Vila da Serra (Nova Lima)
34000000
belo horizonte
brazil

Tel: +553130794100

Fax: (+55)31/30794200

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORTO INTERNACIONAL CONFINS At 60km / 37.29 miles

  • By car

    BR 040 At 2km / 1.24 miles

GPS :-19.980902, -43.944278

Our accommodations

You can choose between the following categories: standard apartment or superior apartment. All apartments comprise a bedroom, lounge, kitchenette, hot/cold air conditioning, wireless Internet and LCD TV.

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 queen-size bed and 1 one sofa bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds and 1 sofa bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Twin Beds Room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Luxury Suite with 1 double bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 135

  • Maximum capacity: 180 people

Find out more

Our guest reviews for
Mercure Belo Horizonte Vila da Serra Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,051 reviews

tripadvisor

TripAdvisor Rating 4.0/5

670 reviews

Maintenance needs improvement

Customer review rating 4.3/5

Carla Business - 03/02/2020 Confirmed reviews ALL

I had to call maintenance 3 times during my 1-night stay due to problems with the shower water temperature . At first it was 100% cold (no hot water at all). After the first visit of the maintenace it was 100% hot (no cold water at all) and finally the it was inverted, so I had to turn the handle to hot to get cold water and vice versa (I had to call mainetenance again in the middle of a shower because I coudn´t figure it out). Besides that, the aircon was noisy during the night, so I had to turn it off. Finally, the gym wasn´t working due to rain that got into it.

Dear Ms. Carla Pieroni , Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra
Customer review rating 4.3/5

Ronaldo Business - 27/01/2020 Confirmed reviews ALL

The facility are too old

Dear Mr. J., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Very pleasant stay

TripAdvisor rating 4.0/5

842uwe Business - 18/01/2020 TripAdvisor review

Specially Fernando was a great help to me! I forgot something im my room, as I stayed one night in Sao Paulo. He took care of my stuff and gave it to me, when I arrived back in the hotel. Thanks again for this very nice service

Dear, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Osmário Sousa Vieira
Customer review rating 4.3/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Excelente hotel.

Prezado Sr. Clever, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra
Customer review rating 4.3/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Excelente hotel.

Prezada Sra. Simone, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra
Customer review rating 4.3/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Excelente hotel.

Prezado Sr. Pedro, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Best place ever!!!

Customer review rating 4.3/5

Elaine H. Solo - 29/12/2019 Confirmed reviews ALL

I

Prezada Sra. Elaine, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Like all the rest- very good.

Customer review rating 4.3/5

Robert T. C. Business - 15/12/2019 Confirmed reviews ALL

Consistent with all others; quick check-in, great room, an attached restaurant that is superb- a good stay.

Dear Mr. Robert, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

After staying in your hotel for years, I have no other reason to look elsewhere

Customer review rating 4.3/5

Robert T. C. Business - 11/11/2019 Confirmed reviews ALL

I have stayed at your hotel for more than fifteen years and have no reason to look elsewhere. Unfortunately, the last year has been a mess for us “regulars” due in part to Vale’s need for the hotel’s unsold inventory. This situation is a passing moment and will end soon. My loyalty to your hotel will not fade due to the current situation. Last week I needed a room quickly; Thursday night (7/10) and maybe Friday night (8/10). At first look, it wasn’t promising, but I was used to that situation. However, I got some extra effort from Luis Carlos, Fernando and Daniele and a half hour later I had a room; a little extra effort from them, a huge amount of relief for me. It’s details like this that build brand loyalty which is why I’m not going any place else. Thank them for me. Robert C.

Dear Mr. C., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Good

Customer review rating 4.3/5

Lucas Business - 10/11/2019 Confirmed reviews ALL

The fridge doesn’t work very well Very noise

Dear Mr. Lucas, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

It was ok.

Customer review rating 4.3/5

Anonymous Business - 01/11/2019 Confirmed reviews ALL

I ititally was given a room that had not been cleaned properly. There were hairs on the toilet. But the staff assigned me to a different room which was a bit better. The room was in a corner of the building adjacent to mechanical facilities of the hospital next door which caused alot of noise in the room even with the windows closed. The room was ok, but clearly showed much wear and tear with scratches on the floor and other blemishes. The sofa was not comfortable and quite old. The toilet was very inefficient at flushing the waste. I would have to hold the button down for 10 or more seconds to get everything to flush, and that was not good enough at times. Fernando at reception was quite helpful and very friendly. He was quick to accommodate any requests that I had. He seems to be excellent at his job.

Dear Mr. Doug, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Friendly staff and confortable room

Customer review rating 4.3/5

Fa Business - 26/10/2019 Confirmed reviews ALL

All was great.

Dear Mr. Frederico, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra
Customer review rating 4.3/5

Jill R. Business - 11/10/2019 Confirmed reviews ALL

Good experience, except bathroom floor needed cleaned upon my arrival. I appreciate having plates and glasses available for use, but would be nice if silverware (2 sets of a knife, fork and spoon) was also provided. Also would appreciate having a top sheet on the bed. I had one the first 2 nights, and that was it.

Dear Mr. Jill, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra
Customer review rating 4.3/5

Anonymous Business - 07/10/2019 Confirmed reviews ALL

Hotel is fine. Everything seemed clean but it is older. The little sofa-bed and bed were worn but clean. Restaurant next door was good and convenient. Workout room equipment was nice and all the equipment worked.

Dear Mr. Lee, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Met the purpose of my stay well.

Customer review rating 4.3/5

Marco P. Solo - 20/09/2019 Confirmed reviews ALL

I've been staying at Mercure hotels both in Belo Horizonte and Sao Paulo (Guarulhos) for years. They are comfortable and convenient for my usually short stays. This stay, in particular, was due to a sad personal reason, but Mercure's personnel is always helpful, courteous, and reassuring, and the accommodations comfortable and well maintained.

Dear Mr. Marco, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Average

Customer review rating 4.3/5

Carlos N. Business - 17/09/2019 Confirmed reviews ALL

Room is ok, does not smell good, same old low-quality bathroom amenities.

Dear Mr. Carlos, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Convenient and reasonable.

Customer review rating 4.3/5

I B. Business - 23/08/2019 Confirmed reviews ALL

First night I arrived I was allocated a room which had a stale odor, worn and the toilet did not flush properly. Thank you to Fernando at your Reception for fixing the problem and giving me a new room. Convenient location. Rooms could be better for business travel as small desks, difficult to access powerpoints and poor light above desk.

Dear Mr. B., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.

Good

Customer review rating 4.3/5

N. Business - 11/08/2019 Confirmed reviews ALL

Good. Staff very helpful, particularly Fernando.

Dear Mr. N., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

" Get in line to get good service if you did not make the reservation on my site"

Customer review rating 4.3/5

Joeval M. Business - 03/07/2019 Confirmed reviews ALL

It is ridiculous not getting the same services and amenities if my reservation was done through another travel agency. You need to review it ASAP...with a risk of losing a customer!

Dear Mr. Joeval M., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Great stay for business in a convenient location with top service

Customer review rating 4.3/5

Juan Business - 10/06/2019 Confirmed reviews ALL

Positive experience, comfortable room and good breakfast buffet.

Dear Mr. Juan, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in belo horizonte