Mercure Belo Horizonte Vila da Serra 4 stars

Customer review rating (ALL Rating) 4.3/5 996 reviews

Mercure Belo Horizonte Vila da Serra - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Vila da Serra

Alameda da Serra, 405, Vila da Serra (Nova Lima)
34006-056 BELO HORIZONTE
Brazil

GPS:-19.980902, -43.944278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  996 reviews

TripAdvisor Rating  4.0/5  792 reviews

Certificate of excellence 2023

TERRIBLE

TripAdvisor rating 1.0/5

Daniel D Business - TripAdvisor review

I couldn’t be more disappointed with my stay I am in a room on the eighth floor, which ridiculously old I feel like I traveled back in time Not only is extremely worn out, there is this absolutely 1980 window that do not block the sound of the huge generator from a hospital right next to my window. I measured with my Apple Watch and turns out the noise is absolutely high, reaching up to 80 dB Never gonna be back on this place again run if you can don’t even think I’m booking a night in this hotel

Feel at home with 5 Stars

Customer review rating 5.0/5

Jorge B. Families - Confirmed reviews ALL

Mercury Vila da Serra has a tremendous location but its crew is second to none! From check in to check out one passes through unique pleasant surprises presented by its outstanding crew. I wholeheartedly recommend Mercury Hotel Villa da Serra for business or family stay.

Dear Mr. Jorge B., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Well located and good breakfasts, but needs renovation

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The team (front desk, cleaning, breakfast) is good and the location is great, but the hotel needs a serious renovation (especially the bathrooms), and the key cards need to become more reliable (mine had to be redone several times). The breakfasts are quite good.

Dear Mr. H., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra. Regards, Team BH Mercure Vila da Serra

Didn't sleep!

Customer review rating 1.5/5

Andrew T. P. Business - Confirmed reviews ALL

The bed was way too hard! I was unable to sleep on it and sent the night aware. I have stayed at the hotel before and have found all of the beds too hard for my liking, with some being much harder than others.

Dear Mr. Andrew, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Customer review rating 4.0/5

Jer Business - Confirmed reviews ALL

Hotel is excellent, however, I do see mould around the air conditioner units which is a safety hazard. Other than that, the rooms and service and excellent.

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Other web-users rate our hotel

  • 176 reviews 8.8/10 Location
  • 463 reviews 5.3/10 Room
  • 398 reviews 8.8/10 Service
  • 17 reviews 2.9/10 WiFi
  • 284 reviews 8.7/10 Breakfast
  • 226 reviews 3.7/10 Comfort
  • 133 reviews 6.9/10 Cleanliness
  • 82 reviews 7.9/10 Food

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