Mercure Belo Horizonte Vila da Serra Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 3,433 reviews

ALLSAFE approved hotel

Mercure Belo Horizonte Vila da Serra Hotel
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+ 15 Services

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Belo Horizonte Vila da Serra Hotel

Alameda da Serra, 405
Vila da Serra (Nova Lima)
34000000 belo horizonte
brazil

Fax: (+55)31/30794200

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORTO INTERNACIONAL CONFINS At 60km / 37.29 miles

  • By car

    BR 040 At 2km / 1.24 miles

GPS:-19.980902, -43.944278

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

You can choose between the following categories: standard apartment or superior apartment. All apartments comprise a bedroom, lounge, kitchenette, hot/cold air conditioning, wireless Internet and LCD TV.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 135

  • Maximum capacity: 180 people

Find out more

Our guest reviews for
Mercure Belo Horizonte Vila da Serra Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,433 reviews

TripAdvisor Rating 4.0/5

715 reviews

Good stay

Customer review rating 4.0/5

Pedro A. Business - 28/10/2021 Confirmed reviews ALL

I had a good time, the only problem was the pillow, too big. You guys should have other options for though Guys like me hehe but it has being a nice experience at all

Prezado Sr. Pedro, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Lovely stay

Customer review rating 5.0/5

Jorge B. S. Families - 25/09/2021 Confirmed reviews ALL

The Mercure Vila da Serra experience looks like a home stay with steroids. You are comfy and private as at home but have all resources of a great hotel. The manager Roberta and the counter manager Roberto make sure you receive a good care and are supported in your needs and slightest desires. They make sure you are happy with their magic wand of kindness and professionalism. I do recommend wholeheartedly.

Olá Sr. Jorge, Muito obrigado pelo carinho e consideração com todos nós. Estamos agradecidos pela sua resposta e por dividir muito dos seus dias conosco. Um abraço, Roberta Eto Gerente Geral Mercure BH Vila da Serra

Good stay

Customer review rating 3.5/5

Cris Families - 23/08/2021 Confirmed reviews ALL

The bed is very comfortable. The suite size is good for two people with a bedroom and separated living room and kitchennette. Amenities were good. But our room faced the back of a big hospital and there was a constante noise from the whole equipment from the hospital. It's very noticeable. It didn't bother us because we stayed out most of the day and close the windows at night (still could hear the noise from the hospital). But if someone needs to stay in the room most of the time to work or rest, ask for a room facing the opposite side. Another complaint: I had two reservations. I canceled one of them. Five days later and I had not one message about the refund for the cancelation. I called their service center, they gave me an email to send a request, I sent an email and four days later I still have not heard from them. Not one message, nor the refund.

Prezado Sr. Brasilino, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Fizemos o pedido de devolução do valor pago no cartão no dia 25/08, por gentileza, acompanhe na sua fatura. Agradecemos que tenha respondido a nossa pesquisa e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Good stay

Customer review rating 4.5/5

Anonymous Business - 27/07/2021 Confirmed reviews ALL

I've a problem during my check-in process, because someone register my name with wrong spelling. After all, this hotel is amazing!

Prezado Sr. Flavio, Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Well located

Customer review rating 3.0/5

Manoel C. Business - 09/07/2021 Confirmed reviews ALL

Good service, but with some problems: 1. I stayed there 2 days and had to come back to the reception three times because the room key-card did not work. It is bad when you get to go up and down and waste time. 2. The TV did not work. Two TVs in the room and none of them worked. I did not complain, had other things to do. But they should check the TV from time to time.

Prezado Sr. Manoel, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Agradecemos que tenha respondido a nossa pesquisa e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Good

Customer review rating 3.5/5

Anonymous Business - 08/07/2021 Confirmed reviews ALL

room is good, breakfast is good, but the experience with internet wasn't good because it didn't work very well and the cardkey didn't work. I always had to ask for help from the maid to enter to my room.

Prezado Sr. Eduardo, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Comfortable room but problematic internet

Customer review rating 4.0/5

Eduardo Solo - 04/07/2021 Confirmed reviews ALL

The room was very comfortable, and the breakfast buffet was perfect. During my stay I had internet (wifi) connection issues during the whole time because there was some repair work going on.

Olá Diva, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Otima estadia.

Customer review rating 4.5/5

Joao R. Business - 27/06/2021 Confirmed reviews ALL

Otimo hotel.

Olá João R., Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Dirty and smelly bedroom

Customer review rating 2.0/5

Amanda M. Couples - 15/06/2021 Confirmed reviews ALL

The experience was not very pleasant. The room was dirty and smelled very bad, like cigarettes and mold. Ugly and weird room for a high price. Very bad cost benefit.

Staying overseas at home

Customer review rating 5.0/5

Jorge B. Families - 07/05/2021 Confirmed reviews ALL

Mercure Vila da Serra is a very special hotel situated at the exclusive and sophisticated suburb of Vila da Serra in the city of Nova Lima. It provides a tailored attention to your wishes and desires. At the end of the day you feel at home being spoiled and very well treated. I do recommend it!

Boa estadia

Customer review rating 5.0/5

Anonymous Business - 26/03/2021 Confirmed reviews ALL

Hotel limpo

Olá João Anderson, Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Excellent stay!

Customer review rating 5.0/5

Marcelo M. D. O. Business - 19/12/2020 Confirmed reviews ALL

Nice and comfort! Clean and good challenge of staying with SOUL and PEACEFUL.. Hopefully to return ASAP !! Bye!!

Prezado Sr. xxx, Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Feliz Ano Novo, com muita alegria e saúde. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Very pleasant stay

TripAdvisor rating 5.0/5

842uwe Business - 18/01/2020 TripAdvisor review

Specially Fernando was a great help to me! I forgot something im my room, as I stayed one night in Sao Paulo. He took care of my stuff and gave it to me, when I arrived back in the hotel. Thanks again for this very nice service

Dear, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Osmário Sousa Vieira

Nice place

TripAdvisor rating 4.0/5

mari785 Friends getaway - 20/09/2017 TripAdvisor review

Room was clean and organized. It had small kitchen that was super useful. Hotel is near the mall, a couple of pubs, restaurants and galleries but is far from downtown Belo Horizonte. There is a great pizza restaurant just next door. Breakfast and WIFI were great.

Dear Mari, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Less than expected...

TripAdvisor rating 2.0/5

paulo_fleck Family - 02/01/2017 TripAdvisor review

Less than expected due to bad maintenance of the rooms... I had to ask change of the room 2 times... Cleanliness and quality of service where the key points of the claims... Not the expected quality for a Mercure brand...

Dear Mr. Paulo! Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Some operational problems.

TripAdvisor rating 3.0/5

Wpungs Friends getaway - 13/07/2016 TripAdvisor review

Two non conformity occurred: -My reservation included the free breakfast, but during the check out the system di not inform this. The operator only accepted my arguments, when I showed the confirmation e mail in my smartphone; -In the second day, they forgot to put the hand towel in the bathroom

Dear Mr. Wpungs, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Up and Down

TripAdvisor rating 3.0/5

Pedro N Couples - 23/09/2015 TripAdvisor review

the crew is very good. Always with a smile on the face and ready to solve any problems. But the hotel looks old. The room and the gym need to be renewed as soon as possible. The air conditioner makes a lot of noise.

Prezado Sr. Pedro Nunes, boa tarde! Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sentimos muito não termos correspondido às suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema mencionado e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Equipe Mercure BH Vila da Serra

Nova Lima, MG, Brazil, great hotel!

TripAdvisor rating 5.0/5

eduardoandre2015 Business - 17/05/2015 TripAdvisor review

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

Dear Mr. Eduardo, good day! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

average

TripAdvisor rating 3.0/5

AnaPaletta Couples - 28/11/2014 TripAdvisor review

Almost anyone speaks english in the hotel and the food service took so long cause they didnt have enough employees that weekend. And the rooms that were supposed to be new, were so old and we have to change and pay more for upgrading. But the sad thing was the picture of the room on the web site didn´t look to the real one.

an uncomfortable experience...

TripAdvisor rating 2.0/5

Carlos S Business - 12/10/2014 TripAdvisor review

poor attention to my reservation. The room I've booked was not available. They gave me an inferior one, and absolutely dirty! Room telephone was mute and came back to front-desk. Instead of giving me solution; they simply said: "the room you've booked is not available" (and period!). After some discussion they gave me another one (absolutely similar), supposed to be an upgrade (which wasn't). Terrible service!

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