Mercure Belo Horizonte Vila da Serra 4 stars

Customer review rating (ALL Rating) 4.1/5 978 reviews

Mercure Belo Horizonte Vila da Serra - Image 1
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Description

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Vila da Serra

Alameda da Serra, 405, Vila da Serra (Nova Lima)
34006-056 BELO HORIZONTE
Brazil

GPS:-19.98059, -43.94451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  978 reviews

TripAdvisor Rating  4.0/5  825 reviews

Poor Service

Customer review rating 1.0/5

As Business - Confirmed reviews ALL

Don't bother to be an ALL member or pay a better tarrif. Staff will deal indifferently anyway. Avoid the back rooms. Noise from hospital is not manageable. Forget your welcome drink or upgrade (all rooms the same).

Prezado Sr. Aldo, Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Good stay

Customer review rating 4.5/5

Dirk V. Z. Business - Confirmed reviews ALL

Friendly and helpful front desk staff, however not everyone could communicate in English

Dear Mr. Z., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Good but i didn't receive my receipt or Nota Fiscal yet.

Customer review rating 3.5/5

Eduardo S. Business - Confirmed reviews ALL

I've asked in the checkout and they informed it would be sent during the day. I didn't receive it yet and i need it to provide on my job expenses. Hope someone could take imrpovements on that and also share me the Nota Fiscal As soon as possible.

Dear Mr. Sanches, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Old room, no invoice provided, no accor point credited to my account

Customer review rating 1.0/5

Arturo S. Business - Confirmed reviews ALL

Old room, no invoice provided, no accor point credited to my account

Dear Mr. Zalano, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Well located, good staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The staffs are all lovely and the food is amazing

Dear Mr. X., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra. Regards, Team BH Mercure Vila da Serra

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Other web-users rate our hotel

  • 186 reviews 9.3/10 Location
  • 564 reviews 5.6/10 Room
  • 581 reviews 9/10 Service
  • 29 reviews 2.1/10 WiFi
  • 352 reviews 8.5/10 Breakfast
  • 160 reviews 6.7/10 Cleanliness
  • 103 reviews 8.2/10 Food
  • 77 reviews 3/10 Value

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