Mercure Belo Horizonte Vila da Serra Hotel 4 stars

Customer review rating 4.3/5 3,216 reviews

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Mercure Belo Horizonte Vila da Serra Hotel
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+ 20 Services

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children (nearby)
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Belo Horizonte Vila da Serra Hotel

Alameda da Serra, 405
Vila da Serra (Nova Lima)
34000000 belo horizonte
brazil

Tel: +553130794100

Fax: (+55)31/30794200

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORTO INTERNACIONAL CONFINS At 60km / 37.29 miles

  • By car

    BR 040 At 2km / 1.24 miles

GPS :-19.980902, -43.944278

Our accommodation(s)

You can choose between the following categories: standard apartment or superior apartment. All apartments comprise a bedroom, lounge, kitchenette, hot/cold air conditioning, wireless Internet and LCD TV.

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
Room

Our restaurants and bars

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 135

  • Maximum capacity: 180 people

Find out more

Our guest reviews for
Mercure Belo Horizonte Vila da Serra Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,216 reviews

tripadvisor

TripAdvisor Rating 4.0/5

673 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Boa estadia

Customer review rating 5.0/5

Anonymous Business - 26/03/2021 Confirmed reviews ALL

Hotel limpo

Olá João Anderson, Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Excellent stay!

Customer review rating 5.0/5

Marcelo M. D. O. Business - 19/12/2020 Confirmed reviews ALL

Nice and comfort! Clean and good challenge of staying with SOUL and PEACEFUL.. Hopefully to return ASAP !! Bye!!

Prezado Sr. xxx, Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Feliz Ano Novo, com muita alegria e saúde. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Not so clean

Customer review rating 3.5/5

Alexandre A. Business - 04/11/2020 Confirmed reviews ALL

The facilities were not so clean as expected

Dear Mr. Alexandre, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Lovely weather and great location!

Customer review rating 5.0/5

Jorge B. Families - 01/11/2020 Confirmed reviews ALL

Mercure Vila da Serra is located in an extremely well-served neighbourhood. Great restaurants, shops and medical services. It's a pleasure to walk around and it is very safe with no occurrence of any kind of violence since my family and I are here. I do recommend this hotel wholeheartedly.

Dear Mr. Jorge B., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Well located

Customer review rating 4.0/5

Filipe Business - 09/10/2020 Confirmed reviews ALL

Good experience overall but pool area was not lit at night, there were no towels, and gym needs to be updated. Restaurant downstairs is great and I even got to play the piano. Staff was WONDERFUL! Super courteous and friendly. Rooms were basic and can use an update. The TVs were tiny and bathroom was very tight and hard to step into the shower stall. Otherwise it was good! I’d stay there again.

Prezado Sr. Filipe, Agradecemos imensamente suas notas referentes à hospedagem no Mercure BH Vila da Serra. Sua avaliação será compartilhada com nossas equipes. Tenha certeza de que seu feedback é um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve e vamos vê-lo tocar piano também. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Maintenance needs improvement

Customer review rating 3.5/5

Carla Business - 03/02/2020 Confirmed reviews ALL

I had to call maintenance 3 times during my 1-night stay due to problems with the shower water temperature . At first it was 100% cold (no hot water at all). After the first visit of the maintenace it was 100% hot (no cold water at all) and finally the it was inverted, so I had to turn the handle to hot to get cold water and vice versa (I had to call mainetenance again in the middle of a shower because I coudn´t figure it out). Besides that, the aircon was noisy during the night, so I had to turn it off. Finally, the gym wasn´t working due to rain that got into it.

Dear Ms. Carla Pieroni , Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra
Customer review rating 3.0/5

Ronaldo Business - 27/01/2020 Confirmed reviews ALL

The facility are too old

Dear Mr. J., Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Very pleasant stay

TripAdvisor rating 5.0/5

842uwe Business - 18/01/2020 TripAdvisor review

Specially Fernando was a great help to me! I forgot something im my room, as I stayed one night in Sao Paulo. He took care of my stuff and gave it to me, when I arrived back in the hotel. Thanks again for this very nice service

Dear, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Osmário Sousa Vieira
Customer review rating 5.0/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Excelente hotel.

Prezado Sr. Clever, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra
Customer review rating 5.0/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Excelente hotel.

Prezada Sra. Simone, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra
Customer review rating 5.0/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Excelente hotel.

Prezado Sr. Pedro, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Best place ever!!!

Customer review rating 5.0/5

Elaine H. Solo - 29/12/2019 Confirmed reviews ALL

I

Prezada Sra. Elaine, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Belo Horizonte Vila da Serra . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Para nós seria muito importante que suas impressões sobre nosso hotel fossem compartilhadas com os usuários do site Trip Advisor através do link: http://www.tripadvisor.com.br/Hotel_Review-g303374-d306974-Reviews-Mercure_Belo_Horizonte_Vila_da_Serra-Belo_Horizonte_State_of_Minas_Gerais.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra

Like all the rest- very good.

Customer review rating 4.5/5

Robert T. C. Business - 15/12/2019 Confirmed reviews ALL

Consistent with all others; quick check-in, great room, an attached restaurant that is superb- a good stay.

Dear Mr. Robert, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

After staying in your hotel for years, I have no other reason to look elsewhere

Customer review rating 4.5/5

Robert T. C. Business - 11/11/2019 Confirmed reviews ALL

I have stayed at your hotel for more than fifteen years and have no reason to look elsewhere. Unfortunately, the last year has been a mess for us “regulars” due in part to Vale’s need for the hotel’s unsold inventory. This situation is a passing moment and will end soon. My loyalty to your hotel will not fade due to the current situation. Last week I needed a room quickly; Thursday night (7/10) and maybe Friday night (8/10). At first look, it wasn’t promising, but I was used to that situation. However, I got some extra effort from Luis Carlos, Fernando and Daniele and a half hour later I had a room; a little extra effort from them, a huge amount of relief for me. It’s details like this that build brand loyalty which is why I’m not going any place else. Thank them for me. Robert C.

Dear Mr. C., We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Good

Customer review rating 4.0/5

Lucas Business - 10/11/2019 Confirmed reviews ALL

The fridge doesn’t work very well Very noise

Dear Mr. Lucas, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Nice place

TripAdvisor rating 4.0/5

mari785 Friends getaway - 20/09/2017 TripAdvisor review

Room was clean and organized. It had small kitchen that was super useful. Hotel is near the mall, a couple of pubs, restaurants and galleries but is far from downtown Belo Horizonte. There is a great pizza restaurant just next door. Breakfast and WIFI were great.

Dear Mari, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

Less than expected...

TripAdvisor rating 2.0/5

paulo_fleck Family - 02/01/2017 TripAdvisor review

Less than expected due to bad maintenance of the rooms... I had to ask change of the room 2 times... Cleanliness and quality of service where the key points of the claims... Not the expected quality for a Mercure brand...

Dear Mr. Paulo! Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Some operational problems.

TripAdvisor rating 3.0/5

Wpungs Friends getaway - 13/07/2016 TripAdvisor review

Two non conformity occurred: -My reservation included the free breakfast, but during the check out the system di not inform this. The operator only accepted my arguments, when I showed the confirmation e mail in my smartphone; -In the second day, they forgot to put the hand towel in the bathroom

Dear Mr. Wpungs, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra

Up and Down

TripAdvisor rating 3.0/5

Pedro N Couples - 23/09/2015 TripAdvisor review

the crew is very good. Always with a smile on the face and ready to solve any problems. But the hotel looks old. The room and the gym need to be renewed as soon as possible. The air conditioner makes a lot of noise.

Prezado Sr. Pedro Nunes, boa tarde! Agradecemos por nos contar sobre sua experiência no Mercure Belo Horizonte Vila da Serra. Sentimos muito não termos correspondido às suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema mencionado e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Equipe Mercure BH Vila da Serra

Nova Lima, MG, Brazil, great hotel!

TripAdvisor rating 5.0/5

eduardoandre2015 Business - 17/05/2015 TripAdvisor review

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

Dear Mr. Eduardo, good day! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra

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