Novotel BH Savassi 4 stars

Customer review rating (ALL Rating) 4.4/5 1,793 reviews

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Description

Hotel extras

  • No charge for children aged 12 or under staying with their parents

  • Pet-friendly hotel (charges apply)

  • Enjoy the hotel leisure area with sauna and gym

  • 6-minute drive to the Minas Gerais Medical Association

  • 25-minute drive to Pampulha - Belo Horizonte Airport

Our accommodation(s)

Hotel location

Novotel BH Savassi

Avenida do Contorno 6583, Savassi
30110017 BELO HORIZONTE
Brazil

GPS:-19.93984, -43.93906

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

NUÚU RESTAURANTE

The modern and relaxed Nuu Gastrobar offers the best in Minas Gerais cuisine without leaving the hotel. For family meals or celebrations with friends, the delicious menu will amaze you!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,793 reviews

TripAdvisor Rating  4.5/5  357 reviews

Certificate of excellence 2024

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Shower and sink’s water were extremely hot - I could not take a shower nor wash mu hands. Tried calling reception but was busy multiple times.

Hello Isabella, We deeply regret that you experienced issues with the water temperature during your stay. We apologize for the inconvenience caused and for not being able to reach the reception. We are taking immediate steps to resolve this issue. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you again for a better experience. Best regards, Givam Prado Quality Supervisor Novotel BH Savassi / Ibis Budget BH Savassi

Excellent

Customer review rating 5.0/5

Dervon P. Business - Confirmed reviews ALL

Pleasant and professional

Dear Dervon P., Thank you for your kind words! We're delighted to hear that you had an excellent experience with us and that you found our staff both pleasant and professional. Providing outstanding service is always our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure that your next visit with us is just as enjoyable. Warm regards, Givam Prado Customer Relations Manager

Friendly and helpful staff; services good.

Customer review rating 4.0/5

Robert P. S. Business - Confirmed reviews ALL

Overall good experience, excellent service from staff; clean and efficient. Room had no facility for making coffee, or tea. I requested an appliance for heating water, but was told that one was not available. Not having this customary service to hotel guests is a mistake that should be corrected.

Dear Robert S., We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Givam Prado Guest Relations Novotel BH Savassi / Ibis Budget BH Savassi

bad service

Customer review rating 0.5/5

Gilberto C. Business - Confirmed reviews ALL

Nobody answers the phone at reception, noise rooms close the lifts, no iron table and lazy service at reception

Dear Gilberto C., Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay. We will investigate the issues mentioned immediately and take the necessary steps to improve our services. We apologize for the inconvenience and hope to have the opportunity to welcome you again under more satisfactory circumstances in the future. Best regards, Givam Prado Quality Supervisor Novotel BH Savassi / Ibis Budget BH Savassi

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Hotel very comfortable.

Dear Marcelo T., We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Givam Prado Quality Supervisor Novotel BH Savassi / Ibis Budget BH Savassi

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Other web-users rate our hotel

  • 363 reviews 9.2/10 Location
  • 680 reviews 7.6/10 Room
  • 787 reviews 7.5/10 Service
  • 25 reviews 2.6/10 WiFi
  • 411 reviews 8.7/10 Breakfast
  • 254 reviews 6.7/10 Cleanliness
  • 252 reviews 7.3/10 Comfort
  • 203 reviews 7.8/10 Food

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