Novotel BH Savassi 4 stars

Customer review rating (ALL Rating) 4.4/5 2,132 reviews

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Novotel BH Savassi - Image 1
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Avenida do Contorno 6583, Savassi, 30110017 BELO HORIZONTE, Brazil

Description

Hotel extras

  • No charge for children aged 12 or under staying with their parents

  • Pet-friendly hotel (charges apply)

  • Enjoy the hotel leisure area with sauna and gym

  • 6-minute drive to the Minas Gerais Medical Association

  • 25-minute drive to Pampulha - Belo Horizonte Airport

Our accommodation(s)

Hotel location

Novotel BH Savassi

Avenida do Contorno 6583, Savassi
30110017 BELO HORIZONTE
Brazil

GPS:-19.93984, -43.93906

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

NUÚU RESTAURANTE

The modern and relaxed Nuu Gastrobar offers the best in Minas Gerais cuisine without leaving the hotel. For family meals or celebrations with friends, the delicious menu will amaze you!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,132 reviews

TripAdvisor Rating  4.5/5  427 reviews

Certificate of excellence 2024

Everything was great!

Customer review rating 5.0/5

F. Business - Confirmed reviews ALL

Calm and works everything.

Dear Mr. F., Thank you for your feedback! We are delighted to hear that everything met your expectations and that you had a calm stay. We hope to welcome you back soon! Best regards, Givam Prado Quality Supervisor Novotel BH Savassi

Needs a major reformation and a lot of improvement in the Service

Customer review rating 1.5/5

Paula G. Business - Confirmed reviews ALL

The room: it was dirty, dirty walls with chunks of painting falling apart and dirty all around. Seriously in need of a reformation. The towels were cheap, small and old. Not in line with the hotel class as well as the bed sheets. They were rough, and smelly. The fridge in the room is not a fridge, was more a "conditioning fridge" that didn't made the water/ sodas cold. No zero calories sodas either. Service: same as IBIS, none. Seriously, the service is non existent. Check in is ridiculously long... a LOT of time in line, having everyone paying upfront for the staying, staff that couldn't communicate properly to English speaking guests, which made the waiting time obnoxious, and a staff that is all the time out of their positions chatting with each other. I needed to check in and drop my luggage and go straight to meetings and asked to have my luggage taken to my room, which I was informed they couldn't as there is no staff. For my mistake, my room was not tide-up after my first night, and when I arrived at the hotel after a whole day of work, I needed fresh towels for a bath. I went downstairs to ask for fresh towels 11:30pm and midnight they haven't been delivered yet. I had to call once more to ask for the towels and the gentleman at the reception desk to whom I've made the request in person 30 minutes earlier told me that he believed that the cleaning ladies were on a break. (?) After more 20 minutes one them arrived with the towels apologizing as the internal phones were not working properly. In a nutshell, I had a terrible experience and the service and infrastructure of the hotel does not matches the stars rating and hotel tier it says it does.

Dear Ms. Paula G., Thank you for taking the time to share your experience at our hotel. We sincerely regret to hear that your stay did not meet your expectations and that you encountered issues with cleanliness, facilities, and service. We understand the importance of a clean and comfortable environment, and we apologize for the condition of your room and the quality of the towels and bed linens. Your feedback regarding the refrigerator and service quality has been noted and will be discussed with the relevant team to implement necessary improvements. We also regret the delays during check-in and the lack of communication throughout your stay. We know how frustrating this can be, especially on a business trip. Your experience regarding customer service, particularly concerning the towel request, is unacceptable and will be addressed with the team to prevent recurrence. We appreciate your patience and constructive feedback, which helps us enhance our services. We hope you will give us another opportunity in the future to provide you with an experience that truly reflects the standards we strive for. Sincerely, Givam Prado Quality Supervisor Novotel BH Savassi / ibis budget BH Savassi

Very well located, perfect room

Customer review rating 5.0/5

Romeu V. Solo - Confirmed reviews ALL

Loved the stay in Novotel BH Savassi. From the kindness and professionalism of the front desk staff, to the rooms (wonderful mattress), the breakfast, I’m pleased with everything. The location is fantastic, specially during weekends. A place to return.

Dear Mr. Romeu V., Thank you so much for sharing your wonderful review! We are thrilled to hear that your stay at Novotel BH Savassi was perfect and that our front desk team, room comfort, and breakfast fully met your expectations. It's especially gratifying to know that our location contributed to your experience, and we look forward to welcoming you back for future visits. We will pass along your kind words to our front desk staff, who will be delighted to hear that their hospitality made a positive impact. We hope to see you again soon! Best regards, Givam Prado Quality Supervisor Novotel BH Savassi / ibis budget BH Savassi

EXCELLENT SERVICE RECOGNITION

Customer review rating 4.5/5

Alexandre G. Business - Confirmed reviews ALL

My stay was good. Bed was excellent, as well as the room cleanliness. Negative points, in my view, were the towels, that were extremely worn out, and the lighting in the corridors, that could be clearer, and have the automatic relay kick in earlier, so we do not have the sensation of stepping into darkness. Want to recognize Ingrid Melo (Front Desk) and Vanessa Araújo (Housekeeping) for their help with my car key, that fell from my bag and was left behind. That is the right way to make a customer feel appreciated and taken care of. A special thanks to both of them.

Dear Alexandre, Thank you for taking the time to share your experience at Novotel BH Savassi! We’re thrilled to hear that you had a good stay and enjoyed the excellent bed and room cleanliness. We appreciate your feedback regarding the towels and corridor lighting. Your suggestions will be forwarded to our management team to improve these aspects for our future guests. We're also glad to hear about the outstanding service provided by Ingrid Melo and Vanessa Araújo. We will make sure to recognize their efforts. We hope to welcome you back soon! Best regards, Givam Prado Quality Supervisor Novotel BH Savassi

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I got a room with 2 single beds instead of a room with 1 queen bed - floor 6 needs some refurbishment - corridor etc

Hello Antoine, Thank you for sharing your feedback about your stay at Novotel BH Savassi. We apologize for the issue with your room setup, as you received two single beds instead of a queen bed. We understand how important it is to have your room meet your expectations, and we will investigate what happened to ensure this doesn’t occur again. We’ve also noted your comment about the 6th floor needing refurbishment, and we appreciate you bringing this to our attention. We will look into possible improvements. We’re glad you enjoyed the breakfast, and we hope to provide you with a better experience on your next visit. Best regards, Givam Prado Quality Supervisor Novotel BH Savassi / ibis budget BH Savassi

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.