Novotel BH Savassi 4 stars

Customer review rating (ALL Rating) 4.4/5 2,122 reviews

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Novotel BH Savassi - Image 1
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Avenida do Contorno 6583, Savassi, 30110017 BELO HORIZONTE, Brazil

Description

Hotel extras

  • No charge for children aged 16 or under staying with their parents

  • Pet-friendly hotel (charges apply)

  • Enjoy the hotel leisure area with sauna and gym

  • 6-minute drive to the Minas Gerais Medical Association

  • 25-minute drive to Pampulha - Belo Horizonte Airport

Our accommodation(s)

Hotel location

Novotel BH Savassi

Avenida do Contorno 6583, Savassi
30110017 BELO HORIZONTE
Brazil

GPS:-19.93984, -43.93906

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

NUÚU RESTAURANTE

The modern and relaxed Nuu Gastrobar offers the best in Minas Gerais cuisine without leaving the hotel. For family meals or celebrations with friends, the delicious menu will amaze you!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,122 reviews

TripAdvisor Rating  4.5/5  428 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel was in good location but the housekeeping Service or cloran Service was a disaster. During two days dont clean my room.

Dear Mr. C., Thank you for sharing your feedback following your recent stay at Novotel BH Savassi. While we’re pleased to know that you appreciated our location and team service, we deeply regret the housekeeping issues you faced. Ensuring a clean and comfortable environment is fundamental, and we apologize for falling short of this standard during your stay. Please rest assured that your concerns about room cleaning have been shared with our housekeeping team for immediate action and to prevent similar occurrences in the future. We appreciate your comments on other aspects of your stay, and we’re committed to improving the areas that impacted your experience. It would be an honor to welcome you back in the future to provide a stay that truly reflects the quality and standards of Novotel. Kind regards, Givam Prado Quality Supervisor Novotel BH Savassi / ibis budget BH Savassi

Lack of daily cleaning in my room (1158)

Customer review rating 1.5/5

Elisabete N. Business - Confirmed reviews ALL

1. I have used the cup (of tea) on the arrival (Weds. evening), and it was not washed until the day i departed (on Saturday) 2. The dust bins were not emptied every day, in fact they only cleaned on Friday night because i requested the cleaning staff that i met accidentally on the corridor 3. The pillows were not smelling well from the day 1, all of the 4 pillows smelled so awful that i had not used any of them. 4. 'toalha de piso" was the same all 4 days, nobody changed although it was laying on the floor, as an indication for "changing"

Dear Elisabete, Thank you for sharing your feedback with us. We regret that your stay did not meet your expectations. We apologize for the issues mentioned, such as the lack of towel replacement and inadequate cleaning in your room. These matters will be reviewed with our team to ensure that such situations do not occur again. Regarding your comment about the glass wall in the bathroom, we would like to inform you that there is a curtain available that can be closed to provide more privacy while using the shower. We appreciate your suggestion and will work on enhancing the experience for our guests. We hope to have the opportunity to welcome you again and provide a more pleasant stay. Best regards, Novotel BH Savassi Team

A nice hotel to stay in Belo Horizonte

Customer review rating 3.5/5

Gavin F. Business - Confirmed reviews ALL

Our stay in BH was due to a congress. The hotel room was comfortable, a good size as we were staying with my 11 year old son in the room.

Dear Gavin F., We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Hanna Vatsula Coordenadora de Recepção e Reservas Novotel BH Savassi

Everything was great!

Customer review rating 5.0/5

F. Business - Confirmed reviews ALL

Calm and works everything.

Dear Mr. F., Thank you for your feedback! We are delighted to hear that everything met your expectations and that you had a calm stay. We hope to welcome you back soon! Best regards, Givam Prado Quality Supervisor Novotel BH Savassi

Needs a major reformation and a lot of improvement in the Service

Customer review rating 1.5/5

Paula G. Business - Confirmed reviews ALL

The room: it was dirty, dirty walls with chunks of painting falling apart and dirty all around. Seriously in need of a reformation. The towels were cheap, small and old. Not in line with the hotel class as well as the bed sheets. They were rough, and smelly. The fridge in the room is not a fridge, was more a "conditioning fridge" that didn't made the water/ sodas cold. No zero calories sodas either. Service: same as IBIS, none. Seriously, the service is non existent. Check in is ridiculously long... a LOT of time in line, having everyone paying upfront for the staying, staff that couldn't communicate properly to English speaking guests, which made the waiting time obnoxious, and a staff that is all the time out of their positions chatting with each other. I needed to check in and drop my luggage and go straight to meetings and asked to have my luggage taken to my room, which I was informed they couldn't as there is no staff. For my mistake, my room was not tide-up after my first night, and when I arrived at the hotel after a whole day of work, I needed fresh towels for a bath. I went downstairs to ask for fresh towels 11:30pm and midnight they haven't been delivered yet. I had to call once more to ask for the towels and the gentleman at the reception desk to whom I've made the request in person 30 minutes earlier told me that he believed that the cleaning ladies were on a break. (?) After more 20 minutes one them arrived with the towels apologizing as the internal phones were not working properly. In a nutshell, I had a terrible experience and the service and infrastructure of the hotel does not matches the stars rating and hotel tier it says it does.

Dear Ms. Paula G., Thank you for taking the time to share your experience at our hotel. We sincerely regret to hear that your stay did not meet your expectations and that you encountered issues with cleanliness, facilities, and service. We understand the importance of a clean and comfortable environment, and we apologize for the condition of your room and the quality of the towels and bed linens. Your feedback regarding the refrigerator and service quality has been noted and will be discussed with the relevant team to implement necessary improvements. We also regret the delays during check-in and the lack of communication throughout your stay. We know how frustrating this can be, especially on a business trip. Your experience regarding customer service, particularly concerning the towel request, is unacceptable and will be addressed with the team to prevent recurrence. We appreciate your patience and constructive feedback, which helps us enhance our services. We hope you will give us another opportunity in the future to provide you with an experience that truly reflects the standards we strive for. Sincerely, Givam Prado Quality Supervisor Novotel BH Savassi / ibis budget BH Savassi

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Other web-users rate our hotel

  • 419 reviews 9.5/10 Location
  • 789 reviews 7.4/10 Room
  • 851 reviews 7.3/10 Service
  • 31 reviews 4.9/10 WiFi
  • 458 reviews 8.6/10 Breakfast
  • 291 reviews 6.5/10 Cleanliness
  • 216 reviews 7.8/10 Food
  • 196 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.