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ibis Belo Horizonte Afonso Pena Hotel 3 stars

Customer review rating 4.3/5 6,777 reviews
ibis Belo Horizonte Afonso Pena
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Belo Horizonte Afonso Pena

Rua Gonçalves Dias 720
Bairro Funcionários
30140 091
belo horizonte
brazil

Tel: +553121082950

Fax: (+55)31/21082958

Contact email

Check-in from 12h00

Check out up to 12h00

  • RODOVIARIA :  

  • PRACA DA ESTACAO :  

  • By plane

    PAMPLONA At 11km / 6.84 miles

  • By plane

    TANCREDO NEVES CNF At 41km / 25.48 miles

GPS :-19.932496, -43.931667

Our accommodations

Accessible room

Standard Adapted Apartment Double Bed - PNE

  • Max. number of persons: 2
  • Area: From 16m²
Accessible room

Standard Room with one double bed

  • Max. number of persons: 2
  • Area: From 16m²
  • Wireless internet in your room
  • Business Desk

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 16m²
  • Wireless internet in your room
  • Business Desk

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

COMES E BEBES

Photo non contractuelle / Strictly non binding

The Comes e Bebes bar: open throughout the day, the ibis bar is ideal for meetings or just kicking back and relaxing. It serves a variety of snacks, light refreshments and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Belo Horizonte Afonso Pena

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,777 reviews

tripadvisor

TripAdvisor Rating 4.0/5

928 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location,

Customer review rating 4.3/5

H. M. M. Business - 27/01/2020 Confirmed reviews ALL

Stayed one day for business purposes. Check-in was smooth, instructions were clear. The room was comfortable, unfortunately the fridge hadn't any drink, but for the price it's acceptable. Breakfast and lunch were good, with fair price. Overral it's a good option to stay in BH.

Dear Henry, We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Basic but comfortable stay

Customer review rating 4.3/5

Rafael T. Solo - 21/01/2020 Confirmed reviews ALL

New hotel, Ibis standard, no surprises, clean room, comfortable bed, good shower. All you need in a hotel.

Dear Rafael Dias T., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

It was average.

Customer review rating 4.3/5

S. Couples - 01/01/2020 Confirmed reviews ALL

All in all it was a regular ibis experience with a few downsides. The first one is the unpreparedness of the staff when it comes to preferences. I have all my preferences set on profile, but for what? I'm always asked, not if they've changed, but what they are... Also, it's pretty humiliating having to ask for my welcome drink. This should be offered once they see you are a gold member, but at ibis I ALWAYS have to ask for it. It never happened on Pullman/Novotel. The breakfast was ok, but with a lot of bugs flying over the food, that should be fixed. And the toilet in my bathroom wasn't flushing properly we had to wait for a long time in between usages. If I had to, I'd return, because as I said it was average and, sadly, that's why I've come to expect staying at ibis.

Dear Eros Eduardo S., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Disappointed

Customer review rating 4.3/5

Ricardo G. Business - 26/11/2019 Confirmed reviews ALL

The room was dirty, the service was terrible and I place a sing to "not disturb" in my room, and the housekeepers enter it anyway. The worst experience I've had in a Accor hotel I've ever had.

Dear Ricardo G., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

So so stay

Customer review rating 4.3/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

It could be better. Apparently the air conditioning wasn’t working satisfactorily. We couldn’t reduce the temperature to the level we would feel comfortable. In previous stays we used to enjoy CNN in English on the tv. Now, they have only Brazilian channels. Compared to Budget alternative, besides the space, there were very few differences.

Dear Eduardo V., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Good cost benefit

Customer review rating 4.3/5

Ricardo Business - 23/11/2019 Confirmed reviews ALL

The experience was satisfactory. Everything went well.

Dear Ricardo D., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

awkward

Customer review rating 4.3/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

although the staff is friendly, didn't find it professional. I was assigned to a room already occupied by other guest and it was very embarrassing and uncomfortable to walk in someone else's room. During check out I was also charged with a bill that belonged to another guest. there's for sure a need for training the staff.

Dear Paula P., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena
Customer review rating 4.3/5

Rodrigo M. Business - 13/09/2019 Confirmed reviews ALL

The glass door inside bathroom had a malfunction easily detected and could cause me a injury

Dear Rodrigo M. M., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Nice hotel

TripAdvisor rating 4.0/5

GoPlaces40426800697 Business - 09/09/2019 TripAdvisor review

Nice and pleasant hotel, with a modern atmosphere and a good pool. Personal very nice and handful. Good bed, good shower, good tv set. Redtaurant closes too early tough But in overall, I have nothing to complain about.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson General Manager Ibis BH Afonso Pena

bad internet

Customer review rating 4.3/5

Lucas C. G. Business - 08/09/2019 Confirmed reviews ALL

Internet simply wont work. I tried to change rooms, but the problem stayed. Another issue is about the shower. I cant get the water in a temperature that is satisfaying. Dont have any of this issues on ibis on São Paulo.

Dear Lucas Carvalho G., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Very friendly, good value for money, varied breakfast, clean rooms.

Customer review rating 4.3/5

Colin W. Solo - 17/08/2019 Confirmed reviews ALL

I had already stayed for 5 nights and decided there wasn’t anywhere better to stay so I booked another 5 nights

Dear Colin W., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Good but could be improved

Customer review rating 4.3/5

Adriana P. G. Families - 06/08/2019 Confirmed reviews ALL

It was good. The staff were kind. The key system had to be changed every day in a four days stay! The bathrooms could be cleaner!

Dear Mateus Paulineli P., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Otima estadia

Customer review rating 4.3/5

Leonardo A. Business - 30/07/2019 Confirmed reviews ALL

Otima estadia

Prezado Leonardo, Apreciamos sua avaliação referente a hospedagem no ibis BH Afonso Pena . É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossa equipe. Temos certeza de que suas palavras serão um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e nos colocamos a sua disposição em sua próxima vista a Belo Horizonte. Sinceramente, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Okay stay. Room was dirty and had mold.

Customer review rating 4.3/5

Alexa Business - 05/07/2019 Confirmed reviews ALL

The management was kind and helpful. The location was great but our room was quite gross. There was random underwear under the bed and black mold all over the shower. Definitely did not feel that our room was clean or safe at all.

Dear Alexajacoy A., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Been better

Customer review rating 4.3/5

Leandro Business - 21/06/2019 Confirmed reviews ALL

Shallow staff, charging me for silly unnecessary stuff...

Dear Leandro Q., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Excelencia

Customer review rating 4.3/5

Jose D. P. O. Business - 15/06/2019 Confirmed reviews ALL

Agradavel

Dear Jose dos Passos de O., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Dirty bathroom

Customer review rating 4.3/5

Lívia Couples - 28/05/2019 Confirmed reviews ALL

I’ve stayed in a Accor hotel before and I must say this time was very disappointing. I arrived in the middle of the night and after 10h of travelling I found a bathroom that clearly had not been cleaned that day. There were little flies and everything. There was a strand of hair in the bathroom and I’m 100% it wasn’t mine nor my bfs, since it was straight hair and we both have curly hair. I was so tired I took the shower anyway and slept. The next day I reported the situation at the front desk and asked for special attention to the bathroom during room service that day. Well, later on that day I came back to the hotel to find the bathroom still was not very clean. Less flies, but still there. I heard all rooms were occupied and I believe they do not have enough employees for that kind of situation. Disappointment is the word that best describes my stay. Unfortunately. I must add the gentleman who was at the coffee place on Sunday morning and the lady at the reception desk on Saturday night were EXTREMELY friendly and polite. The only thing worth a 10 during my stay.

Dear Livia Henriques da G., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Adequada.

Customer review rating 4.3/5

Ericsson S. D. S. Business - 24/05/2019 Confirmed reviews ALL

Atendeu as expectativas.

Dear Ericsson Soares Da S., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

My last staying

Customer review rating 4.3/5

Marcio Business - 23/05/2019 Confirmed reviews ALL

The rooms were just as expected, bare minimum necessities, extra thin towel, tiny soap and shampoo.

Dear Marcio,, Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Satisfied. It meets most of my needs.

Customer review rating 4.3/5

Carlos O. Couples - 08/05/2019 Confirmed reviews ALL

It was a short but nice experience. Location wise, the hotel is very good. It is in a calm area, however the car traffic and noise surround may be an issue sometimes. The room was clean, but the shower area has many bugs, I don't know if that is due to unclean walls at the shower, but it seems to be difficult for the room makers to wash the wall since there is only a fixed shower, there is no flex hose at there.

Dear Carlos, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena
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