ibis Belo Horizonte Afonso Pena Hotel 3 stars

Stayed one day for business purposes. Check-in was smooth, instructions were clear. The room was comfortable, unfortunately the fridge hadn't any drink, but for the price it's acceptable. Breakfast and lunch were good, with fair price. Overral it's a good option to stay in BH.

New hotel, Ibis standard, no surprises, clean room, comfortable bed, good shower. All you need in a hotel.

All in all it was a regular ibis experience with a few downsides. The first one is the unpreparedness of the staff when it comes to preferences. I have all my preferences set on profile, but for what? I'm always asked, not if they've changed, but what they are... Also, it's pretty humiliating having to ask for my welcome drink. This should be offered once they see you are a gold member, but at ibis I ALWAYS have to ask for it. It never happened on Pullman/Novotel. The breakfast was ok, but with a lot of bugs flying over the food, that should be fixed. And the toilet in my bathroom wasn't flushing properly we had to wait for a long time in between usages. If I had to, I'd return, because as I said it was average and, sadly, that's why I've come to expect staying at ibis.

The room was dirty, the service was terrible and I place a sing to "not disturb" in my room, and the housekeepers enter it anyway. The worst experience I've had in a Accor hotel I've ever had.

It could be better. Apparently the air conditioning wasn’t working satisfactorily. We couldn’t reduce the temperature to the level we would feel comfortable. In previous stays we used to enjoy CNN in English on the tv. Now, they have only Brazilian channels. Compared to Budget alternative, besides the space, there were very few differences.

The experience was satisfactory. Everything went well.

although the staff is friendly, didn't find it professional. I was assigned to a room already occupied by other guest and it was very embarrassing and uncomfortable to walk in someone else's room. During check out I was also charged with a bill that belonged to another guest. there's for sure a need for training the staff.

The glass door inside bathroom had a malfunction easily detected and could cause me a injury

Nice and pleasant hotel, with a modern atmosphere and a good pool. Personal very nice and handful. Good bed, good shower, good tv set. Redtaurant closes too early tough But in overall, I have nothing to complain about.

Internet simply wont work. I tried to change rooms, but the problem stayed. Another issue is about the shower. I cant get the water in a temperature that is satisfaying. Dont have any of this issues on ibis on São Paulo.

I had already stayed for 5 nights and decided there wasn’t anywhere better to stay so I booked another 5 nights

It was good. The staff were kind. The key system had to be changed every day in a four days stay! The bathrooms could be cleaner!

Otima estadia

The management was kind and helpful. The location was great but our room was quite gross. There was random underwear under the bed and black mold all over the shower. Definitely did not feel that our room was clean or safe at all.

Shallow staff, charging me for silly unnecessary stuff...